Professional Documents
Culture Documents
Syllabus
Introduction to Creativity and Innovation, Nature of Creativity: Person,
Process, Product and Environment
Creative insight: Why do good ideas come to us and when they do?
10
11
12
13
Researching/Assessing Creativity
14
15
Case Studies
Books Referred:
1. Innovation Management Allan Afuah Oxford Publications Managing & Shaping
2. Innovation Steve Conway & Fred Steward Oxford Publications
Business Ethics
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Form
Product
Service
Process
Forms of Innovation
Innovation
Innovator
Walkman
Akio Morita/Sony
Ballpoint Pen
Laszlo Biro
Television
John Logie Baird
Spreadsheet
Dan Bricklin
Telephone Insurance
Peter Wood/RBS
Credit Card
R. Schneider/ F. Mc
Namara
Internet Bookstore
Jeff Buzos
Moving Assembly Line Henry Ford
Float Glass
Alistair Pilkington
Computer Airline
IBM/American Airlines
Reservations(SABRE)
Country
Japan
Hungrary
UK
USA
UK
USA
USA
USA
UK
USA
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Innovation is an act of application of new ideas to which creates some value for the business
organization, government and society as well.
new technology.
new product line or segment.
new method of production.
An improvement in existing product.
So, Innovation can be characterized as:
1. Innovation (like invention) concerns novelty
2. Innovation is concerned with exploitation of new possibilities, through the bringing to
market, or the bringing into practical use, of an idea or concept;
3. Innovation is a process
4. Innovation is a broad concept that embraces the full range of activities from discovery and
invention, through to development and commercialization.
Innovations are important because they allow companies to access new markets, increase revenues,
perform new partnerships, learn new knowledge and increase the value of their brands
Innovation is more than simply having a good idea. Innovation is about turning new ideas and
concepts into something that will create value. Value can be commercial, social or organizational.
Innovation can be Incremental or Radical:
Incremental Innovation:
It reflects small continuous improvements in products or product lines. It generally represents
small improvements in benefits noticed by the consumer and it does not change significantly
the business model or the way the product is consumed.
Example: the evolution of common CD to double CD, capable of storing twice as many tracks.
Radical Innovation:
It represents a drastic change in the way that the product or the service is consumed. It
generally, brings a new paradigm to the market segment that modifies the existing business
model,
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Radical Innovation
Low uncertainty
High uncertainty
To illustrate the difference between incremental and radical innovation think about the camera
industry. Kodak led the industry for years developing new and improved products based on
traditional film. However these were all incremental innovations based on the same technology. The
radical innovation in this industry was the development of digital imaging. This revolutionized the
industry and the way people captured, stored and used images.
Types of Innovation
The different forms of innovation can be classified in several ways.
Here we highlight two of these visions, as the innovation focal object and its impact.
Focal Objectives of Innovation
Product innovation:
It consists of changes in product attributes with a change in how the product is noticed by consumers.
Example: car with automatic transmission compared to conventionalone.
Process innovation:
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It consists of changes regarding the product or the service production process. It does not necessarily
have an impact on the final product but produces benefits in the production process, generally
increasing the productivity and reducing costs.
Example: automobile produced by robots compared to that produced by human workers.
A product innovation is the act of bringing something new to the market place that improves the
range and quality of products on offer: for example, the Apple iPod is an innovation compared with
the Sony Walkman, which was an earlier portable device for playing music.
Product/service Innovation
You are probably most familiar with product/service innovation. It involves developing new
products or services, enhancing existing products or services, and even technological innovation.
GroundProbe, a Queensland company supplying precision measuring instruments to mines around
the world, is an example of a company that has successfully used service innovation to enhance its
innovative products.
Process Innovation
Applying an innovative approach to improving operational processes in your business such as
production line developments, financial systems or human resource management can give a
competitive advantage. Using information and communications technology (ICT) can help to improve
processes. Moriatis Fresh is an example of a company that has innovated in its supply and delivery
processes.
nnovation is more than simply having a good idea. Innovation is about turning new ideas and
concepts into something that will create value. Value can be commercial, social or organisational.
A process innovation is a new way of making or delivering goods or services: for example, going to
visit the doctor and recording that you have arrived for your appointment by touching a screen instead
of talking to a receptionist.
Marketing Innovation
Do you use an innovative approach in taking your products and services to market? Have you found innovative ways to
increase your customer base in your current market or even find new markets for your offerings?
Marketing innovation centres around how you promote your offering, your pricing strategies, and the channels that you
use to distribute your offering. In recent years the web has been the most significant innovation in marketing channels,
offering whole new marketing systems, such as with Amazon.com. Furitechnics has taken an innovative approach to
marketing its products.
It consists of changes in the business model which means the way the product or the service is
offered to the market. It does not necessarily imply changes in the product or even in the
production process but in the way as it is brought to the market.
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Example: the consumer rents a car paying a monthly fee to use the vehicle, including
insurance, maintenance and replacement by newer model every year, compared to the
traditional business model where the vehicle is sold.
Business model innovation has the potential to offer the greatest competitive advantages for a business. Are there
opportunities for innovation in the structure and/or financial model of your business? Business model innovation often
involves structural changes and strategic partnerships. Some examples of Queensland businesses that have used
business model innovations successfully are discussed below.
Defining Creativity
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The following are the major differences between Creativity and Innovation:
1.
The quality of thinking new ideas and putting them into reality is creativity. The act of executing the creative ideas
into practice is innovation.
2.
3.
4.
Creativity is related to the generation of ideas which are new and unique. Conversely, Innovation is related to
introduce something better into the market.
5.
Creativity does not require money. On the other hand innovation requires money.
6.
Example
The invention of motorcycle was a biggest innovation over scooters.
In this example, the thought of creation of a new traveling motorcycle is creativity, but the actual invention of it is
innovation.
Want to boost innovation in your business? Here are some practical suggestions.
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7. Collaborate
Many CEOs see collaboration as key to their success with innovation. They know they cannot do it all using internal
resources. So they look outside for other organisations with complementary skills to partner with.
8. Welcome failure
Encourage a culture of experimentation. To be truly agile, you must give people the freedom to innovate, experiment and
to succeed. That means you must give them the freedom to fail, too. Thomas Edison tested over 3000 filaments before he
came up with his version of a practical light bulb.
9. Build prototypes
Dont debate it, test it. Try the new idea at low cost in a section of the market and see what the customers reactions are.
You will learn far more in the real world than you will in the test laboratory or with focus groups.
10. Be passionate
Focus on the things that you want to change, the most important challenges you face and be passionate about
overcoming them. Your energy and drive will translate itself into direction and inspiration for your people. It is no good
filling your bus with contented, complacent passengers. You want evangelists, passionate supporters. You want people
who believe that reaching the destination is really worthwhile. If you want to inspire people to innovate, to change the way
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they do things and to achieve extraordinary results, then you have to be passionate about what you believe in and you
have to communicate that passion every time you speak.
References
Frugal Innovation 1.0 also emerged in China and Africa, such as Kenyas m-Pesa (mobile
money) and m-Kopa (installed payment system for solar energy). Indias innovation
capacity was showcased more recently by the Mangalayan Mars mission as well,
completed at one tenth the cost and one third the time of NASA initiatives.
The next wave, Frugal Innovation 2.0, is being powered by Western entrepreneurs and
industrial giants. The frugality demand for value and values in innovation is also gathering
steam in the West in recent years, reflected in the rise of sharing economy startups like
AirBnB, Uber and BlaBlaCar, and the call by citizens and regulators for companies to be
socially and environmentally responsible.
Frugal Innovation 3.0 will consist of a more intense combining of forces between Indian
innovators and global business giants from the West, according to Radjou and Prabhu.
Western companies are now taking principles of frugal innovation to a much higher scale
and scope than Indian companies. These include the Renault Logan (Europes cheapest
car), Novartis (container-based drug manufacturing), BASF (mobile production units), and
Pepsico (Global Value Innovation Centre in Gurgaon).
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In India, leading manufacturer Godrej & Boyce wanted to reinvigorate growth in its
venerablehousehold appliance business. We helped find a way to attract non-consumers
the more than 80% of Indian households that lacked basic appliances such as refrigerators.
The idea to address the basic refrigeration needs of rural families in India began in 2006 at a
disruptive innovation workshop led by Professor Clayton Christensen of Harvard Business School
through Innosight.
The Innosight team began its work by imagining living in a home without a refrigerator. Electricity is
unavailable or unreliable in many rural parts of India, where families earning under $5 per day can't
afford major appliances.
Could a community step up and help create a solution? Godrej Vice President G. Sunderraman led
trips around rural India, observing the daily routines
of villagers. Using our "jobs-to-be-done" approach, he
and the Innosight team witnessed how rural
consumers purchased, prepared and stored food and
drinks.
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What Is Innovation? Innovation can be defined as the application of new ideas to the products,
processes, or other aspects of the activities of a firm that lead to increased value. This value is
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defined in a broad way to include higher value added for the firm and also benefits to consumers or
other firms. Two important definitions are: Product innovation: the introduction of a new product,
or a significant qualitative change in an existing product. Process innovation: the introduction of a
new process for making or delivering goods and services.
Innovation is a complicated and continuing process that demands individual and organizational
creativity. To find refreshing authentic originals we need to rediscover purpose, meaning and
identity. As individuals, our ability to communicate the potentially creative fuels the organizations
innovative capacity.
Need for Creativity and Innovation in Organizations
Role of Creativity and Innovation in the Organisation
Dynamics that underlie Creative Thinking
Creative insight: Why do good ideas come to us and when they do?
Idea evaluation: What to do with generated ideas? Creativity in Teams
Developing and Contributing to a Creative-Innovation Team Managing for Creativity and Innovation
Tools and Techniques in Creativity
Evolving a Culture of Creativity and Innovation in Organizations
Creativity in the Workplace
Creativity and Change Leadership
List out at least 10 major inventions that MIT has created in the last 50 years.
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Work-Life Balance
Because social norms have changed, an increasing number of female workers are participating in economic activities and
retaining high potential employees has become the key to successful business operations. Happiness has become the
overarching value of employees quality life, giving rise to greater social interest in balancing work and life. Therefore, Samsung
Electronics also supports and encourages the employees to balance their work and life. In case anyone works overtime, their
supervisor and the employee are notified to insure they comply with the legal overtime work requirements. For the creativity of
the employees, Samsung Electronics also provides vacations for self-management and other vacation programs including family
theme tour packages.
Welfare Programs
Samsung Electronics shares and cares about its employees concerns over their health, childrens education and post-retirement
life and helps them prepare for their future in order to enhance employee satisfaction and provide better working
environments. In addition to the basic legal welfare programs such as premium subsidies for National Pension, Industrial
Accident Compensation Insurance and Employment Insurance, we also provide medical subsidies, a corporate pension
program, work-out facilities and condominium rental services.
With an aim to realize a Great Work Place (GWP), Samsung Electronics has
analyzed its corporate culture by utilizing the confidence index of The 100 Best
Companies to Work Forby Fortune Magazine since 1998. In 2007, we
concluded a global contract with the Great Place To Work (GPTW) of the U.S.
for a confidence index survey of our domestic and overseas workforces, which
contribute to building a corporate culture that fits our global stature. Based on the
GWP analysis results, each division and department prepare and implement
improvement plans to build a GWP by filling the gaps in the five survey categories
which are of trust, respect, fairness, pride and solidarity. Also, 400 GWP officers
supervise and implement corporate culture improvement activities at each
workplace.
Based on the belief that sharing best practices is one of the most effective ways to
build the GWP, Samsung Electronics operates a separate GWP portal within its
intranet and publishes the GWP magazine to share best practices of improving
corporate culture and GWP-related information. In particular, the semiconductor
and LCD business divisions hold GWP Awards to encourage pertinent
departments and employees to share their GWP activities and performances,
every year-end.
Talent Management
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people.
Reward Creativity
To get employees to think out-of-the-box, need to motivate them with some form of rewards.
Suggestions have to be taken seriously so that employees are willing to come up with more
creative ways of improving the workplace.
To kick-start things up, you can set goals for your employees to think up of some ways of
making work processes more efficient.
Perhaps each employee can be tasked to provide one suggestion by the end of each week and
youll assess which idea is the best.
This will be followed with a reward for the employee and equally important,
implementation.
The reward can be tangible ones like giving monetary incentives, or intangible ones like
recognition from the organization by announcing the winner to the rest.
Diversity Among Employees
Employees with comparable backgrounds, qualifications, experience, etc creates a
homogeneous working environment.
Perhaps having such homogeneity between the employees will facilitate team-bonding and
such, but when it comes to workplace creativity, a uniform and agreeable crowd leaves little
room for ideas to flourish.
Rather than setting stringent recruitment prerequisites, you might consider giving more
allowance in your criteria.
Hire staffs from different knowledge and background and get them to mingle around in
projects and even company events.
Organize more informal settings between employees with dissimilar profiles for the
interchanging of thought
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Having fun during work allows one to be relaxed and thats where one tends to get inspired
with wonderful ideas.
Needless to say, a stressful or even depressing work environment doesnt give one the mood
to think of doing things differently.
Psychological studies have revealed that positive mood can spur creativity.
The idea is that positive mood awards us with greater flexibility in thinking because our
perspectives are widened.
We become more open-minded in that sense and are willing to explore alternatives.
Make presentation without making use of ppt & replace it with hand made models of
products.
In built wifi and other facilities at bus
De stress Room: Where employees can remove their frustration and irritation on boxing sack
and on hit me statue.
* Flexi hours policy: where the employees can come in at any time to office but
they have to complete their work and daily hours of working.
* Voice to creativity: Here everyone should give their suggestion on how they
would want the working environment to be like.
* Changing workstation & giving connectivity: Allowing employees to work from
anywhere in the office be it cafeteria, etc.
* Work from home: For people who live afar off instead of wasting their time to
travel to work they can work from home instead or in cases when employee is
unwell etc.
* Festival: Should be celebrated to motivate employees
* Music at work: Can pep the mood to enjoy the tasks for the day
* Gym & other amenities: So that they can rejuvenate themselves with the help of
beauty parlours and guys can work out and stay brisk.
* Innovation team: A dedicated team that makes sure everyone does something
new like happy Fridays sporting games etc.
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4) No punching system.
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Have each member of the group put on one of the following hats, and then examine the
picture of the cricket bat on the next page.
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Exercise
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B. ___________________________________________________
C. ___________________________________________________
5. Black hat:
A. Of the 3 ways mentioned above, which is the least practical?
A. ___________________________________________________
Why?_________________________________________________________
________________________________________
B. Which, if any, is immoral?______________________________
6. Yellow hat:
Of the options mentioned by the green hat, which seems the best
one?__________________________________________________
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Learning Objective
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Four Fundamental
Components of Leadership
leadership is a process
leadership involves influence
leadership occurs within a group
context
leadership involves goal attainment
Northouse, 2004
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Leaders know in their gut that creativity and innovation are the lifeblood of their organization. New
ideas can lead to programs that are superior to those that are already going on or planned in the
organization and which would have been divested or never initiated had a better idea or program
come along. So, the mission of every leader should be to search continually for ideas and programs
that are superior to the ones the organization is currently committed to. In a word, its called
PROGRESS. But what can the leaders do to promote creativity and innovation? The most obvious
answer, short of hiring a new workforce, is to use management initiatives that create a work
environment that stimulates the existing staff to be more creative and innovative.
To get a creative idea is one thing, but to get it transitioned into the innovation of a new product or
service requires other personal characteristics. Innovative people need the kind of mind-set that can
produce the succession of processes that lead to successful innovation, such as
1. generating the idea,
2. informing significant others,
3. selling the idea effectively,
4. planning the development process, and
5. overcoming constraints (time, money, relevance).
Even though an organization may have plenty of such people, management practices will determine
the extent to which these personal characteristics can be expressed. Technology transition is the
theme of a growing body of business literature, which we need not dwell on here.
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The Bottom Line Creativity and innovation are not mysterious forces over which leaders have no
control. Progressive leadership can and does create a climate that encourages creativity and
innovation. As we have reviewed here, there are many specific leadership initiatives, validated by the
success of certain high-tech companies, that enlightened leaders can take to stimulate creativity and
innovation in any work setting
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