Running head: WIRELESS AND MOBILE TECHNOLOGIES

Wireless and Mobile Technologies

Pooneh Sheini Dashtgol
Dr. Robert Hofkin
CIS500
February 29, 2016

Wireless and Mobile Technologies

Definition of Wireless Technologies and Mobile Technologies

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Wireless and mobile technologies are technologies that allow everyone

to access the internet without a wired connection. Wireless technology
actually uses different frequencies to send and receive the data through the
routers and other devices. Ohio geospatial program defines the wireless
technology, as the process of sending information through invisible waves in
the air. Information such as data, voice, and video are carried through the
radio frequency of the electromagnetic spectrum (Watermeier, n.d. para. 2).
The electromagnetic spectrum encompasses of different levels of energy
waves including gamma rays, x-ray, ultraviolet light, visible light, infrared,
microwave and radio. LLRX defines the mobile technology as a device, such
as a PDA (Personal Digital Assistant) or smart phone, that can store, access,
create, allow to modify, organize, or otherwise manipulate data in various
forms from a location without being required to be tethered to any particular
spot (Ragas, 2002, para. 2).
Wireless provides the ability for people to work from anywhere there is
a Wi-Fi connection. Mobile technologies utilize the code division multiple
access (CDMA) to access the internet. This technology is used for cellular
networks to allow the cellular and mobile phones to make calls wirelessly.
This technology began with the ability to make phone calls but over the
years, it has developed as a technology to obtain fast connectivity to the
internet as well as provides the ability to play movies over the phone. The
wireless and mobile technology has changed the business performance and

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led to a 24/7 connected workforce with lots of convenience and cost

savings(Brandon, 2014).
The Ways for Companies Utilizes these Technologies to
Improve Business Efficiency
One of the ways in which companies utilize the wireless and mobile
technologies is to improve the business efficiency using the email through
their phone. Several years ago, employees were only able to answer their
emails and requests when they were at work. Now with the ability to use the
phone to answer the calls and emails from anywhere allows the employees
to more productive because they do not have to wait until next day to go to
work and answer their emails.
Another way this technology is improving the business efficiency is by
providing access to the intranet wirelessly and securely. This technology has
also improved the business efficiency by enabling mobile payment option
because for several customers, it is now more convenient to use their credit
card as payment. (Hessinger, 2013).
Another aspect of how these technologies are useful have a wireless
setup in the companies, which enables employees to be connected to the
internet without the need of having the lines for devices. For instance, if a
business hires more employees, all new employees will need the physical
connection at their office to connect to the company network. This might
increase the companys expenditure since they need to buy many cables for
each desk. Furthermore, for participating all employees in the meetings, we

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need to have lines to connect them to the companys network. On the other
hand, by providing access to the wireless technology, employees can now
participate in the meetings remotely from their house.

Determination of the Wireless and Mobile Technologies

Implementation in Delta and Evaluate the Level of Efficiency of the
Technology Implementation
Delta has implemented wireless and mobile technologies and was
named the top tech-friendly U.S. airline in 2012 (writer,2012).They
completed the wireless charging stations at a very large number of airports
to make sure their customers will always have access to the charging for
their devices. Another wireless technology that they started offering to their
customers is Delta has Wi-Fi in almost all of their aircrafts. These
technologies help the customers to always stay connected and it will
positively influence the customers experience especially for those that they
have fear that once they enter to the airport, their devices will run out of
charge with long wait times at airport. This is a huge deal to the customers
that earlier were being disconnected while they were in flight. Now they
enable to access to the internet conveniently. Actually, passengers can stay
connected through the Wi-Fi and they are able to access their email and their
work. (Delta, n. d).
Delta also offers an app for their customers through their mobile
devices that allows them to access their flight information and other

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information that can help them in their travels. They are able to share their
itinerary with others using the app and check in to their flight without being
at the airport, and they can get more details about their flights ahead of
time. These technologies enables customer not to waste their time in the
line for getting the ticket or boarder pass. Many of people waste too much
time at the airport for checking in, security, and a waiting on the flight, which
can be minimized with this technology. The combination of all these
technologies will also increase the speed of the airline processes because
while one passenger is on one plane would be able to check if the next flight
is on time and when they utilize the Wi-Fi and the app, they are able to
charge their devices while waiting for their flight. (Writer, 2012).
The Implementation of Wireless and Mobile Technologies in FedEx and the
Efficiency of Implementation
FedExs postal services provide shipping solution for their customers. The service
includes creating shipping labels, scheduling pickups and processing the payments for shipping.
The postal service delivers their service through the website, which can be accessible through
any devices from laptop or any devices that have internet connection and this service allows the
customer to schedule pick up and create shipments, calculating the shipment cost. The automated
shipping process has shipping address book, which helps to make sure the shipping address is
correct. This process helps to reduce the paper work. In addition, the shipping histories and the
email notification helps the customer to keep track of their order. The postal services also use
personal digital assistants for delivery and pick up, and mobile apps for providing convenience to
their customers (Grumman, 2004).

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Implementing the wireless and mobile technologies has reduced paper work and
furthermore, has helped to save the customers time. The personal digital assistant helps to enter
the data for pickup and delivery, and this information directly goes to the central system. The
mobile apps makes the shipping service more accessible 24 hours a day and 7 days a week.
Therefore, customers have more flexibility to choose their shipping schedule based on their
needs. These apps also deliver the timely status of shipments, email and SMS notification to
update customer on their shipment status (Grumman, 2004).

The Strategic Implementation of Wireless and Mobile Technologies between FedEx and
Delta airline
The FedEx postal service is now using the mobile and wireless technology more
strategically compared to the Delta airline. FedEx makes its website accessible from most of
wireless devices and enables the customers to track the real-time package status.
The FedEx service is accessible by using internet-enabled devices like personal digital
assistance (PDA), mobile phones. The company also uses Bluetooth wireless technology that
couriers can scan shipment bar codes, provides immediate access to the company network, and
makes the information available immediately to customers. The FedEx Power Pad has signature
capture, automatic scan transmission, hands free transmission, and electronic pick up manifest
functionalities. This attribute enables the dispatcher to schedule customer pickups more
efficiently and in timely manner. This also reduces the time for the package pickup and delivery.
In addition, General Packet Radio Service (GPRS) connectivity network provide immediate
information access, even when couriers are far away from their delivery van (FedEx, 2014).

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On the other hand, Delta airline uses wireless and mobile technologies to deliver Wi-Fi
connection on the go and online services and 24 hours support via twitter. Delta could use
wireless and mobile technology for passengers to have connection with flight attendants, instant
messaging. Furthermore, Delta airline can use wireless technologies for entertainment and
media services during travel (Mc Dougal, 2006).
Operational and Enterprise Systems That Support Wireless and Mobile
Technologies at FedEx and Delta Airline
At FedEx, shipping time and cost feature helps the customers to compare various service
options and estimate the time and cost of their shipment, so they can pay for exactly the type of
service they need. Moreover, the implementation of these technologies helps to better manage
delivery of shipments. Another example of how this technology is causing lot of positive changes
is how the enterprise system exchanges data with the FedEx systems, including its web-based
packagetracking application, the AT&T wireless services mobile data network for the FedEx
power pad and the online shipment system, which allows the customer to edit order details, and
access the UPS product offerings from the market place.
On the other hand, Delta airlines provides Wi-Fi connection on domestic flights. Using
the Delta airlines online system, customers can now compare and book flights plan and update
trips, make payments online, check flight status, change or update seats as well as complete
flight check in. It improves the customer experience and allows the customers to travel the way
they like. Delta also provides 24-hour customer service via Twitter from Delta Assist for the
online system. (Delta, n. d).

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Conclusions
Wireless and mobile technologies help the business to grow and
efficiently deliver various services to the customer. Therefore, in addition to
increasing the business productivity, these technologies also help increase
the customer satisfaction. These technologies positively affect the business
efficiency through the use of the email from the customers phones,
providing access to the wireless internet and allows participation in the
meeting remotely without the need to have the connect the cable to the
companys network.
Delta airline is one of the best airlines, which delivers the charging
stations service to their customer, and they have Wi-Fi in their flights for
customers convenience to allow them to stay connected during the entire
duration of the flight. These new technologies influence the customer
experience in a positive manner. On the other hand, FedExs postal service
provides the wireless service for their customers such as creating shipping
labels, scheduling the pickup and processing the payment. The usage of
technologies will affect the FedEx through helping them reduce the paper
consumption and help save customers time. In my opinion, FedExs postal
service uses the mobile and wireless technologies strategically because they
are able to deliver a variety of the services to their customer such as access
to the FedEx website through most of the wireless devices. They enable he
customers to use personal digital assistants wirelessly. The FedEx power pad
enables timely package pickup schedules. In addition, Delta airlines also uses

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these technologies mostly towards deliver the Wi-Fi connection in their flight
and charging stations.

References
Watermier, N. (n. d.). Wireless Technologies in Agriculture and Natural Resources .Ohio Geos
patial program. Retrieved from
http://geospatial.osu.edu/resources/wirelesstechnologies.html
Ragas, T. (2002, June 3).Defining mobile technologies for legal professionals.
LLRX.com. Retrieved from http://www.llrx.com/columns/mobiletech.htm

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Hessinger, S. (2013, May 20). Ten ways to improve your business with mobile
technology. Retrieved from http://smallbiztrends.com/2013/05/improvebusiness-mobile-technology.html#comments
Writer, S. (2012, January 19).Delta Named Top Tech- Friendly U.S.Airline.
News Hub. Retrieved from http://news.delta.com/delta-named-toptech-friendly-us-airline
Delta (n. d.). Inflight Wi-Fi. Retrieved from
http://www.delta.com/content/www/en_US/traveling-with-us/onboardexperience/delta-studio/in-flight-wi-fi.html
Mc Dougal, P. (2006, August 21).Delta Airlines Outsources Technology
Operations to IBM. Information week. Retrieved from
http://www.informationweek.com/delta-air-lines-outsources-technologyoperations-to-ibm/d/d-id/1046329
Brandon, J. (2014, April 21). Five new wireless technologies for todays
business. CIO. Retrieved from
http://www.cio.com/article/2376959/mobile/5-new-wirelesstechnologies-for-today-s-businesses.html
FedEx. (2014, January 31). FedEx expand global wireless strategy, provides
real time tracking to Philippine customers. Retrieved from
http://about.van.fedex.com/newsroom/asia-english/fedex-expandsglobal-wireless-strategy-provides-real-time-tracking-to-philippinecustomers/

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Gruman, G. (2004, June 1). Wireless UPS versus FedEx: head to head-on
wireless.CIO.Retrieved from
http://www.cio.com/article/2439622/mobile/wireless----ups-versus-FedEx-head-to-head-on-wireless.htm

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