GMCS

1
Positive First Impressions
In business communication,
Over half (55 %) of our total communicated
message is sent through our body language.
Twenty-two percent (25%) is the tone of
voice we use.
Only seven percent (20%) is portrayed
through the actual words we use.
Seven Seconds to a Positive Impression
Most of our first impressions are subconscious - we

don't even know we are making them. We only know
that we have an overall, general feeling about this
person.
© Isra – Centre for training & Development

The material cannot be reproduced in any form without prior permission
2
Eight Subconscious Impressions That

Happen Within Seven Seconds
How much money you make?

How much education you've had?
How much you can be trusted?
Your personality style and how agreeable you
are?
How confident you are?
How intelligent you are?
What your work ethic is?
How dependable and accountable you are?
Back to Basics!
Posture-your biggest success barometer

3
Posture-your biggest success barometer
Walking Etiquette
Standing up to your full height indicates level

of confidence
Walk with your stomach pulled in, at all

times.
Keep your chin parallel to the floor
Don't hide your hands-indicates level of

openness
Maintain eye contact for four seconds (at

least)
A warm & sincere smile can make you look

pleasant, confident of your self and more
approachable

4
The Technique- For Women
Try to place one foot in front of the other,

not far apart
Distribute your weight from heel to toe
Don’t swing your hands too much while

walking
The Technique- For Men

Try to place one foot parallel to the other,
not far apart
Distribute your weight from heel to toe
Don’t swing your hands too much while

walking
Don’t stomp your feet

5
Sitting Etiquette
Don’t plop yourself on the chair!!
Sit on the edge of the chair, then slide backwards
You can cross your legs loosely over each other
Throw your shoulders back and sit up to your full

height
Your chin should be parallel to the floor
Avoid!

6
Standing Etiquette

7

8

9

10
Making Introductions
Introducing Yourself -The Do’s
• First greet and then introduce yourself
• Never personal titles like Mr./Ms./Dr./Prof. to

introduce yourself
• Use your full name, especially when its

someone your meeting for the first time
• Always stand up and do the introduction

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Introducing Others -The Do’s

• In formal meetings, always introduce the full
name. For seniors you should ideally use
titles like Mr. ___
Titles are used with surnames and not first names
Mr. Kulkarni (Senior) I’d like you to meet Mr. Anand

Rao (colleague). He has just joined our accounting
department.
Anand, this is Mr. Pranav Kulkarni, head of marketing
of our company.”
Introducing Others -The Do’s
• In business, the client, guest or visitor outranks

the boss or co-worker and should be introduced
first
• Social Etiquette requires that the man is

introduced to the woman
5S Formula for Winning Introductions
Stand up
Strong Handshake
Straight Posture
Steady Eye Contact
Smile

12
5 Introduction Goof Ups

Looking away
(getting distracted by surroundings)
Making too-personal comments
(You look much older than I thought)
Interrupting
(talking on cell phone or not allowing the person to finish
speaking)
Deferring to one person at the expense of other
(especially with women)
Overly enthusiastic introductions
(not maintaining personal space)
Handling Mistakes
If you cant remember a name…
Apologize quickly and say you have forgotten

the persons name
“I am sorry but I don’t know your last name”
There is no need to continue apologizing for
your lapse
Handling Mistakes
If you mispronounce a name…
“I would like to you meet Arun”. “Arun could you please

say your last name? I am afraid I’ll mispronounce it.”
Apologize when the mistake is pointed out and then
never repeat the error.
If you are expected to introduce a person whose name
you are not sure how to pronounce, ask the person
himself ahead of time.

13
Handshakes
Offering/Receiving Business Cards

14
Usually you stand up and offer card holding it in both

hands’ thumbs and index fingers
When offered a card, read it and keep it on the table till

the end of the conversation
If there are multiple addresses or e-mail ids or contact

numbers ask which one is preferred (land-line or mobile)
Never interrupt a conversation to offer a business card

unless asked for
After the conversation and the guest has left make a

note on where why and how you met the guest in brief
Personal Space

15
Concept of Personal Space
Inner Circle- Close interaction

with only a select few with
whom with share high level of
trust and comfort
Middle Circle- maybe used for

formal interaction with work
colleagues, acquaintances or
friends with whom you are
comfortable interacting, but do
not share a close relationship
with.
Outer Circle- standing too far

can result in a disconnect

16
Art of Small Talk
Art of Small Talk

Be the first one to say Hello
Maintain open body language
Offer a warm smile
Make eye contact
Practice active listening

17
Rule 1: Conversation Starters

The best way to start a conversation is with simple,
non-controversial observations i.e
Comment on the weather
Comment on the local traffic
Comment on the Place/Ambience
Rule 2: Asking Questions

The best way to keep a conversation going is to
ask questions, without being too personal
Where they are they from?

How long have they been in their profession?
Inquire about current trends and how is it
affecting them?
Rule 3: Reveal something Interesting

about your work & self
Once you starting sharing more with other people, they
will start sharing more with you
Where have you worked

The places that you have traveled
The people you know in the industry
Common reference of colleagues/ex-colleagues
Your new business opportunity/ideas

18
Rule 4: Deal with awkward silences

Be comfortable with small silences (especially if you are
dealing with an introvert)
Rule 5: Closing is Important

Thank the person and end on a positive note
Rule 6: Be comfortable with yourself!
Active Listening

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Active Listening
Look at the other person, and suspend what your
doing
Let your body language indicate that your listening

i.e. nodding, leaning forward, eye contact
Allow other people to have their point of view
If required, rephrase `Is this what your trying to

say?’
Don’t interrupt. Instead..

‘I have heard what you are saying. Can I
say what I am thinking?’
Appropriate Business Conduct
Avoid asking too many personal questions

Avoid physical touching especially with people of
opposite sex
Avoid using nicknames unless your permitted to do so
by the other individual
Don’t impose yourself on others
Don’t stare at others computer screen or personal
papers
Be patient. Wait for a response
Don’t interrupt when the other person is in a
conversation
Don’t discuss business during lunchtime
Avoid calling on personal cell phones for office work

20
Telephone Etiquette
Telephone Culture
The way you handle calls speaks

volumes about you and your attitude
You can build or damage your image by

the way you answer your calls
Voice Components
Volume
Inflection
Pace
Pitch/Intensity

21
When you are making the call
Greet the receiver and identify yourself
Always use a bright and positive tone
State the objective of the call
Be courteous and ask whether it is good time to talk,

or should you call back later
When you are receiving the call

While taking calls avoid saying a monotonous or aggressive
“ HELLO” or worse still “ Yes?”
Greet the caller and identify yourself
Always use a bright and positive tone
SMILE – It reflects
Always ask the objective of the call.
Be courteous to wrong numbers
Hold Procedures
Always ask for
his/her permission
If you need more time get

back to him/her in the Tell him/her the time
committed time and you will be needing
Get back in the

Tell him/her the reason
committed time
Wait for the approval

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Call Closure
Pleasant tone
Be courteous
Don’t sound rushed

Remember –
The world is not coming to an end
Leave with a lasting impact
Thank the receiver for his time
The Basics
Sit up straight throughout the conversation to enliven
your voice. To sound more assertive , stand up and
talk
Avoid talking on the phone if you are in a bad mood
Never speak with food in your mouth
Always exchange names in the beginning and use

them during the conversation
The Basics
Don’t interrupt the other person while speaking
Don’t rattle off information too fast
Repeat numbers, email addresses and state that your doing

so
In case you are using a speaker phone, make sure you inform
the person on the other side of the line that you are dong so
Be considerate about the people

sitting around you who aren’t taking
part in the conversation

23
Voice Mail
If you have to leave a voice mail message for

someone, make it short and to the point.
Speak clearly and slowly and leave your
name, phone number, and a brief message
Interviews Meetings
Cinema Halls Airplanes
Hospitals Schools
Office Meeting Etiquette

24
Reach the venue well in advance

You can run through your presentation
Check if all the equipment is in place and fully functional
And be present in the boardroom when your business
partner arrives.
Make sure you have adequate number of your

business cards
Dress with care for the meeting
Converse with your business partners few minutes

before and after the meeting. It helps to break ice &
develop comfort level.
E-Mail Etiquette
Easy to read
Divide content into short paragraphs
Keep the mail below 25 lines
Write meaningful subject line

`important! Read immediately!’
`Meeting’
`Follow-up about the meeting’
`Minutes of meeting held on Fri,July 11th’

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Differentiate between formal & informal mail

Avoid using emoticons, exclamations in formal mails
Don't use linguistic shortcuts eg. LOL,FYI etc
Use a font that has a professional look eg: Verdana
Respond promptly
Respond within 12 hrs even if it’s a line saying you
Are currently busy and will get back later.
Use BCC instead of CC when sending sensitive

information to large groups
Check for any spelling or grammatical errors
Don’t assume privacy
Avoid sending heavy attachments

o They are increasingly dangerous
carriers of viruses
o They take time to download
o They take up needless space on
your recipient's computer
o They don't always translate
correctly (especially for people
who might read their e-mail on
portable devices)
Dressing for Success

26
TIPS TO DRESS WELL AT WORK
This is something that holds true when you're at

work. You will feel highly uncomfortable if
you're dressed inappropriately and it will affect
the overall impression you make.
Shirts
Full sleeved in white or light shades of cream, blue
and grey
The sleeves should stop at the wrist and the cuffs

should not fall into the palm of the hand
No checks or prints, if striped then very mild pin

striped
Colors are fine, if worn the right way

27
Trousers
Contemporary styled. Formal fabrics in
shades of black, blue, gray or earth tones
(browns)
No casual fabrics like cotton
Legs of the trouser must not be so

long as to fall in folds over the shoe
Should cover the bare skin above

the socks when they are hitched
up in a sitting posture
If you prefer casual at work, you should still look professional
Eight Men’s Fashion Faux Pas
Poorly fitted clothes – Too baggy or too tight

Shoes in bad condition
Sandals with a suit
Socks worn with sandals
A tie with short sleeved shirt
Too much jewelry – chains, rings bracelets
Dandruff flakes on dark garments

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You can Opt for a well-fitted kurta that ends at the knees or just above, with a
tight churidar. Pair this with matching high heels. You will look a lot slimmer,
younger, and taller!
The universally accepted look for the

ladies!!
Attire for Women
Solid color, Conservative Suit/Salwar kurta

(avoid wearing short skirts, deep cut blouses,
transparent fabric)
Moderate heeled shoes
Limited jewelry (avoid long dangling earrings,
bangles, chunky necklaces)
Neat, professional hairstyle
Basic make-up & perfume
Manicured nails (avoid dark nail polish,
chipped nails)
Purse/Portfolio Case (no jazzy/metallic funky
bags)

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Eight Women’s Fashion Faux Pas

Clothing that is too tight, too short or too revealing
for the occasion
Dandruff flakes on dark garments
Visible foot seams with open-toed shoes
Buttoned garments that gap and show skin or
undergarments better left hidden
Overly dressy or too-high heels (noisy) with casual
clothes like jeans
Jewelry that jangles or clings so much that others
are annoyed
Visible bra/panty lines
Personality Analysis
Any personality can be changed or refined to

achieve personal and social success.
The beginning of this change lies in your

awareness of your existing personality traits

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Factor A-Interpersonal Warmth

Factor C-Emotional Stability
Factor E- Strong Temperament
Factor F-Energy & Liveliness
Factor I- Sensitivity
Factor L- Mistrust
Factor O- Apprehension
Factor A-Interpersonal Warmth
FACTOR A – Interpersonal Warmth
Low Score: A- High Score: A+
Reserved •Outgoing
Detached •Participating
Precise, Objective •Casual, Soft-hearted
Aloof •Attentive to people
Critical •Easygoing

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FACTOR A – Interpersonal Warmth
Low Score: A- High Score: A+
These individuals tend to be cautious in These individuals are natural `joiners’,

more readily forming active groups.
their emotional expression.
They are easygoing, generous in their
They can seem uncompromising & relationships and less afraid of criticism.
critical in their outlook.
They enjoy social recognition and are
They prefer to remain aloof and are better able to remember names of
people.
frequently objective/intellectual in their
approach, in relationships. However they can be less dependable
and more casual in meeting obligations.
Factor C-Emotional Stability
FACTOR C- Emotional Stability
Low Score: C- High Score: C+
•Easily upset •Not easily upset
•Affected by feelings •Emotionally stable
•Worrying/Easily Perturbed •Unruffled/Calm
•Changeable attitude and •Does not let emotional needs

interests interfere with reality

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FACTOR C – Emotional Stability
Low Score: C- High Score: C+
These individuals get easily annoyed by They take challenges in stride and
things and people. manage events and emotions in a well-
balanced, adaptive way.
They are frequently dissatisfied by the
situations surrounding them, their work, They tend to experience a sense of
satisfaction with the situations and
family, health etc..
people surrounding them.
Find it difficult to cope with stressful
They rarely meet problems with which
situations and undesired changes.
they can’t cope, and they recover from
upsets quickly.
Factor E- Dominance
FACTOR E- Dominance
Low Score: E- High Score: E+
•Mild •Assertive, Aggressive
•Easily led •Stubborn
•Accommodating •Confronting
•Dependent •Independent-minded
•Conventional, Conforming •Unconventional, Rebellious

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FACTOR E-Dominance
Low Score: E- High Score: E+

These individuals tend to co-operate Tend to be forceful in efforts to exert
rather than assert themselves. their will over others.
To avoid conflicts they tend to give in to They can be quite vocal in expressing
wishes of others. their disagreements, wishes and
opinions.
When people say or do something that They are can be self-determined and
bothers them, they often tend to let it go. pushy about obtaining whatever they
want.
They tend to be considerate,
accommodating, and passive.
They are headstrong, prominent, and
attention getting
Factor F-Energy & Liveliness
FACTOR F- Energy & Liveliness
Low Score: F- High Score: F+
•Silent, Introspective •Talkative, Extrospective
•Sober •Enthusiastic
•Take things seriously •Happy-go-lucky
•Easily perturbed •Calm
•Tend to give up easily •Adjust to facts and persevere

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FACTOR F- Energy & Liveliness
Low Score: F- High Score: F+

They appear to take life seriously. Tend to be enthusiastic, spontaneous,
attention-seeking and have a happy-go-
May not display spontaneity in social lucky attitude.
situations.
They are lively and drawn to
While they may be regarded as mature, stimulating social situations.
they may not be perceived as lively or
entertaining. They like being in the middle of
excitement and activity.
Can be worrying, irritable and suffer
from frequent headaches. They may be perceived at times as a
flighty or impulsive.
Factor I- Sensitivity
FACTOR I- Sensitivity
Low Score: I- High Score: I+
•Practical •Sensitive
•Logical •Intuitive
•Self-reliant •Dependent
•Stern & Practical •Kind & Gentle
•Unsentimental •Expect affection & attention
•Tough-minded •Tender-minded

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FACTOR I- Sensitivity
Low Score: I- High Score: I+

Usually regarded as tough, practical, They have a romantic liking for travel
mature and adopt a realistic no-nonsense & new experiences
approach to things
Tend to be sensitive and base their
They tend to be objective, and may judgments and actions on what they feel
exclude the feelings of others in what rather than logic
they do.
They tend to be emotionally sensitive to
Occasionally they may be seem needs of others
unmoved, hard, cynical and smug.
At times may be demanding of
attention, temperamental and not very
realistic.
Factor L- Mistrust
FACTOR L- Mistrust
Low Score: L- High Score: L+
•Trusting •Suspecting
•Easygoing •Irritable
•Friendly & relaxed •Hostile & dislike interference
•Ready to forget difficulties •Dwelling upon frustrations

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FACTOR L - Mistrust
Low Score: L- High Score: L+
Tend to be more trusting and relatively Tend to be more suspicious and vigilant
free of jealous tendencies about others’ motives and intentions.
They tend to be adaptable, Their tend to feel annoyed with people

noncompetitive, concerned about the soon and frequently find it hard for
welfare of others. them to be open to others.
They open, tolerant and usually willing They tend to expect that others will
to take chances with people. misunderstand them and take advantage
of them.
Factor O- Apprehension
FACTOR O- Apprehension
Low Score: O- High Score: O+
•Self-confident •Worrying, Anxious

•Secure •Insecure
•Cheerful •Experience low moods, cry
•Insensitive to people’s easily
approval or disapproval •Sensitive to people’s approval
•Lesser fears and disapproval
•Fearful

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FACTOR O – Apprehension
Low Score: O- High Score: O+

Tend to be self-assured and emotionally Tend to worry about things and feel
secure. insecure and apprehensive.
They feel adequate and self-satisfied. They tend to brood and to become
Their confidence is seldom shaken, even rather easily discouraged.
in difficult situations
They may harbor troublesome feelings
They are seldom upset if people dislike of inferiority and inadequacy.
them, and they don’t spend time thinking
about what they should have said, but They tend to be self-critical, and they
didn’t. feel hurt if people dislike them.
Tips on Public Speaking
Power Positions On Stage

38
Hand Signals- For Speaker

Clenched Hands Clenched Fists
Indication of frustration of anxiety Appear aggressive & threatening

Steepling
This indicates confidence or

certainty of opinion. If the head
is tilted back at the same time it
indicates arrogance.

Hands clasped behind the back Fig-leaf position
A supremely confident gesture A defensive gesture which
(arrogant) indicates submissive and
nervousness

39

Crossed Arms:
Usually indicates a defensive and negative
attitude.
It might also indicate that the person is shy and
withdrawn.

Hands In Pocket
It denotes a secretive, withdrawn,
person (holding back)
Effective Hand Signals
Arm movements are important as they convey your confidence in what

you are saying.
Head up, arms out, appealing to the audience to listen. It indicates you
are assuming control of the situation.

40

41
The Way You Stand

Rocking Motion
It is rocking forward and

backward on the same spot.
It also clearly indicates
nervousness of the
speaker.
The Way You Stand
Distracting Gestures
Straightening the tie. Brushing

dust (real or imaginary) from the
clothes or smoothing the hair.
Indicates self consciousness. It
also distracts the audience.
The Way You Stand

Hands tucked into the belt or
on the hips:
Indicate casual attitude and

chances are that the audience will
not take you seriously. It is also a
sexual gesture.

42
Standing on the same spot

rigidly:
Do not stand in the same spot,

rather stay close and involved
with the audience.
The Way You Stand

Staring at the screen:
When the speaker stands

facing the screen, tends to lose
touch with the audience and
appears as if he/she is reading
a speech
Stand On Your Two Feet

Balanced Personality
Posture is erect.
Shoulders thrown back
Weight is evenly distributed on

the two feet
When conversing with others,

stand leaning forward slightly to
indicate interest.

43
Enthusiasm is one of the biggest factor in

successful public speaking. It is magnetic.
Stand tall
Look at the audience & maintain eye contact
Smile
Use expressive hand gestures
Use strong tone of voice
Don’t fidget!
A good beginning and a good ending are at

the heart of successful public speaking.
You can use:
Quotes
A story/illustration
Stating what they will gain out of the talk
Paying the audience a sincere compliment etc..
Focus on the Audience
When the audience is small in number, you can use

rationale or logic to persuade/convince them.
When the audience is larger, use more of emotive
content to keep audience interested

Personality Analysis - A Psychological Inventory
1. Would you rather

A. help children play Games B. Help fix watches
3. A. Do you always feel like doing what is Planned B. Do you ever plan things and then not feel like
doing them.
4. A. Is it fun to tell an obvious lie with a straight face. B. Could you never do that.
5. A. Do you like to tell jokes B. Do you not like to do that.
8. A. Would you rather be an artist B. A mechanic
9. A. Do you make smart remarks that Hurt people’s B. Do you never do that
feelings when they deserve it
12. A. Do you have times when you feel sorry for yourself B. Does that never happen to you.
17. A. In an office would you rather see people B. Draw house plans
19. When people don’t listen to you , do you

A. Get impatient . B. Does it not bother you
20.Most of the time would you rather

A. "Play it safe” B. Take a chance
21. Would you rather spend an evening quietly

A. At home B. At a lively party
24. A. Are you always glad to fix mechanical things B. Would you rather sit around and talk
25. A. Do you think most people tell the truth even B. Do they tell the truth only when it wont hurt them.
If it might hurt them
28. Do you ever feel that there is danger without

A. Any good reason B. Do you never feel that way.
33. A. Does it bother you to be the center of interest in a B. Do you like it.
group of people
35. A. Do people sometimes misunderstand you when B. Does that never happen
You Mean well
36. A. Do you sometimes speak angrily to your parents B. Is it wrong to do that

37. A. Do you like things to be quiet B. Do you always like exciting things.
40. Would you rather be

A. A good musician B. A good soldier
41. When people are unreasonable

A. do you keep quiet B. Do you feel a strong dislike for them
44. Even in the middle of a group of people

A. Do you sometimes feel lonely and worthless B. Do you almost always feel good.
49. A. Would you rather take care of trees in a forest B. Teach children in a school
51. A. Do you often get angry with people too quickly B. Are you slow to get angry
52. A. Would you rather do without something than put a B. Do you feel that the extra trouble is part of his job
waiter through a lot of extra trouble
53. A. Do you like to be serious most of the time B. Are you happy and laughing most of time
56. A. Would you rather be a school teacher or B. A great Hunter
57. When a person is not doing the right thing do you

A. Show him up even if it takes some trouble B. Do you just let it go
58. A. Would you rather hire workers to run machines B. Fix the machines when they break down
60. A. Are you afraid of something for no particular B. Do you never feel that way
reason
65. A. Would you rather have a house alone in the deep B. Where lots of people live
woods
67. A. Do little things get on your nerves a lot B. Are little things not important
B. Do you try very hard to never do that

68. A. Do you sometimes say things that hurt people’s
feelings
69. A. Do you like to make people laugh with funny stories B. Do you not like to do that
72. A. In a play would you rather be a jet pilot B. A famous writer
73.A. When someone is unreasonable and narrow minded B. Do you show him up
are you still polite
76. A. Would you rather be in charge of a group B. Just be one of the group
81. Would you rather

A. teach children about their own feelings B. Build a new building
83. Do your feelings usually come from

A. What is going on around you B. Do you get any strong feelings that come without
cause
84. If you have to tell someone a lie

A. Do you have to look away B. Can you look at him
85. Do you really enjoy all large groups

A. Of people such as parties or dances B. Would you rather be alone much of the time
88. Would you rather have a job

A. Writing children’s books B. Fixing electrical machines
89. Do you think most people are honest only

A. Because they are afraid of being caught B. That most people would be honest anyway
90. A. Can you take either side in an argument just to be B. Would you not want to take the side you didn’t
sure that all sides are thought about believe in.
92. When someone fusses at you in public

A. It does not bother you too much B.Do you get very embarrassed and upset.
94. A. Would you rather paint pictures B. Run a social club
97. A. Do people say you talk too much B. Are you quiet
99. When you get upset do you

A. Do you cool down again very quickly B. Does it take a while to calm down
100. A. In a strange city would you stay away from the B. Would you walk place anywhere you wanted
parts of town that people say are dangerous
101. A. Do people say that you are a serious person B. That you are happy go lucky
104. A. Would you rather read about battles and wars B. About people’s feelings
105. If someone gets mad and yells at you, do you

A.Stay calm and quiet B. Do you yell back
107.Do you think we should be very slow

A. To lose the wisdom of the past B. Should we move faster to try new things
108. A. Do your friends think you have many new ideas B. That you are good at following the ideas of others
113. In your spare time would you rather join a

A. Hiking club B. A club that helps people
115. A. Do you always have lots of energy when need it B. Do you often feel too tired
116. A. Are you critical other people’s work B. Are you not like that
117. A. Do people say that you are lively B. That you are quiet
120. A. Would you rather fix machines that don’t Work B. Think about what life means
121. If a neighbour cheats you in some small thing,

A. Would you rather show him up B. Just let it go
122. A. Would you rather ride in a car with someone else B. Do you like to drive a car
driving
124. When the teacher calls your name are you

A. Glad to show what you can do B. Are you afraid of having done something wrong
Scoring Key
98214-24251/98203-25315
Factor A Factor I
Statement Option A Option B Statement Option A Option B
8
1 24
17 40
33 56
49 72
65 88
81 104
97 120
113
Factor L
Factor C Statement Option A Option B
Statement Option A Option B 9
3 25
19 41
35 57
51 73
67 89
83 105
99 121
115
Factor O
Factor E Statement Option A Option B
Statement Option A Option B 12
4 28
20 44
36 60
52 76
68 92
84 108
100 124
116
Factor F
Statement Option A Option B
5
21
37
53
69
85
101
117
Final Score Sheet
Factor RAW Score STEN Score
98214-24251/98203-25315

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1

Positive First Impressions

Seven Seconds to a Positive Impression

Most of our first impressions are subconscious - we

© Isra – Centre for training & Development

Eight Subconscious Impressions That

How much money you make?

Posture-your biggest success barometer

© Isra – Centre for training & Development

Posture-your biggest success barometer

Standing up to your full height indicates level

Walk with your stomach pulled in, at all

Keep your chin parallel to the floor

Don't hide your hands-indicates level of

Maintain eye contact for four seconds (at

A warm & sincere smile can make you look

© Isra – Centre for training & Development

The Technique- For Women

Try to place one foot in front of the other,

Distribute your weight from heel to toe

Don’t swing your hands too much while

The Technique- For Men

Distribute your weight from heel to toe

Don’t swing your hands too much while

Don’t stomp your feet

© Isra – Centre for training & Development

Don’t plop yourself on the chair!!

Sit on the edge of the chair, then slide backwards

You can cross your legs loosely over each other

Throw your shoulders back and sit up to your full

Your chin should be parallel to the floor

© Isra – Centre for training & Development

© Isra – Centre for training & Development

© Isra – Centre for training & Development

© Isra – Centre for training & Development

© Isra – Centre for training & Development

Introducing Yourself -The Do’s

• First greet and then introduce yourself

• Never personal titles like Mr./Ms./Dr./Prof. to

• Use your full name, especially when its

• Always stand up and do the introduction

© Isra – Centre for training & Development

Introducing Others -The Do’s

Mr. Kulkarni (Senior) I’d like you to meet Mr. Anand

Introducing Others -The Do’s

• In business, the client, guest or visitor outranks

• Social Etiquette requires that the man is

5S Formula for Winning Introductions

Steady Eye Contact

© Isra – Centre for training & Development

5 Introduction Goof Ups

If you cant remember a name…

Apologize quickly and say you have forgotten

If you mispronounce a name…

“I would like to you meet Arun”. “Arun could you please

© Isra – Centre for training & Development

Offering/Receiving Business Cards

© Isra – Centre for training & Development

Usually you stand up and offer card holding it in both

When offered a card, read it and keep it on the table till

If there are multiple addresses or e-mail ids or contact

Never interrupt a conversation to offer a business card

After the conversation and the guest has left make a