MindCraft BOT Approach

MindCraft - BOT Roadmap

Due Diligence and
Planning
Engagement
Framework
Transfer/Hire Plans
Infrastructure Plans
Commercial Framework

Build
Execute Allocation and
Hire Plans
Transition Plan &
Execution
Setup & Commission
Infrastructure
Pilot Project Execution

Operate
Tracking, Monitoring
Program
Management
Productivity
Improvement &
Innovation
HR Management

BOT Roadmap Due Diligence & Planning

Due Diligence and Planning

Engagement Framework
Transfer/Hire Plans
Infrastructure Plans
Commercial Framework

Build
Execute Allocation and
Hire Plans
Transition
Setup & Commission
Infrastructure
Pilot Project Execution

Operate
Tracking, Monitoring,
Reviews, Execution
Program Management
Productivity & Innovation
HR Management

Engagement
Framework

Transfer/Hire
Plans

Identify Management
Teams (Client, MindCraft)

Define Recruitment
Process

Identify Roles &

Responsibilities

Prepare detailed skills

and experience
requirements

Identify Communication
Plans
Prepare KPIs / Dashboard
for Transition
High Level Risk and Risk
Mitigation Plan
Change Management Plan
?

Capacity Planning
Identify Training Needs
and prepare plans

Infrastructure
Plans
Facility Plan

Commercial
Framework

Prepare Hardware Needs

Transfer Price
Framework

Prepare Software/Tools
Needs

On going service
delivery costs

Setup Security Guidelines

Setup costs (spl

Software, tools, travel,
connectivity)

Connectivity
Requirements and
connectivity plans

Proposed BOT Roadmap Build

Build

Due Diligence and Planning

Engagement Framework
Transfer/Hire Plans
Infrastructure Plans
Commercial Framework

Execution
Allocation and
Hire Plans
Process Internal
Allocations
Conduct Interviews and
offers
Build On-boarding Kits
Build Training programs
Execute On boarding
and Training programs
Culture Integration
Program

Execute Allocation
and Hire Plans
Transition
Setup & Commission
Infrastructure
Pilot Project Execution

Operate
Tracking, Monitoring,
Reviews, Execution
Program Management
Productivity & Innovation
HR Management

Transition
Customize Standard Operating
Process (quality processes)
Define Project Management
Processes and Templates
Define Standards and
Guidelines and Common
glossary of terms

Assemble Core Teams and

Deploy Client Team at Offshore

Setup and
Commission
Infrastructure

Pilot Project
Execution

Setup Facility

Finalize Project Plan

Acquire Hardware/SW

Execute Project

Setup Security

Document Learnings

Establish Connectivity

Refine Processes and

Plans

Carry out Transition as per

plans

Aid in better managing

Customers

Document and Review Core

Teams understanding

Setup Program Portal

(Dashboards, Contacts,..)

Finalize and Signoff on

transition

Setup Knowledge
Management Framework &
Content
4

Assemble Team

Define SLAs

Proposed BOT Roadmap Operate

Due Diligence and Planning
Engagement Framework
Transfer/Hire Plans
Infrastructure Plans
Commercial Framework

Tracking,
Monitoring,
Reviews,
Execution
Carry out Project Reviews
and Health checks as per
plans
Review and Address
Engagement related issues
and update processes

Build
Execute Allocation and
Hire Plans
Transition
Setup & Commission
Infrastructure
Pilot Project Execution

Operate

Tracking, Monitoring,
Reviews, Execution
Program Management
Productivity &
Innovation
3 HR Management

Program
Management

Productivity &
Innovation

Review and Refine Plans

Identification of improvement
areas

Work Packaging and

shipment for execution

Review Processes and

Refine required processes

Capacity Planning

Assessing Reusability

Resolution of critical
escalations, issues

Process Improvements

Commercial Management

Resource Optimization

Measure Performance
against SLAs

Update Training Material,

Knowledge Management
Contents

Identification and Mitigation

of Risks associated with
Project

Evaluation of Tools,
Framework
Adopt additional Best
Practices

HR Management
Training and employee
development

Performance Management
Employee Care
Organize Employee
Connect and Event
Management

The Roadmap: Proposed

Due Diligence and Planning
Engagement Framework
Transfer/Hire Plans
Infrastructure Plans
Commercial Framework

Build
Execute Allocation and
Hire Plans
Transition
Setup & Commission
Infrastructure
Pilot Project Execution

Operate
Tracking, Monitoring,
Reviews, Execution
Program Management
Productivity & Innovation
HR Management

Transfer

Transition Plan
Finalize Inventory
Execution of Transfer
Final Acceptance

Transition Plan
Setting up legal entity
Preparation of schedule
Preparation and Review
of checklists
Identification of Client
Team for Transition

Finalize
Inventory

Execution of
Transfer

Final
Acceptance

List of Assets to be
transferred

Transfer of Charge and

Control

Sign Off

Final list of
documentation

Transfer of Employees
Transfer and Acceptance
of Open issues and Items

Resource Transfer Plan

Finalization of Acceptance
Plan

The Roadmap Sample Schedule

Maturity

Operate

Build
& Pilot

Q2
Q3

Due
Diligence

Q1

Timeline

Q4 2 years

Transfer
End of
two years

Plan For Due Diligence and Build Phase

M-1

M1

M2

M3

Define Engagement
Framework
Transfer / Hire
Plans
Infrastructure Plan
Define Commercial
Framework
Hiring and
Allocation
Transitioning
Setup and
commission
Infrastructure
Pilot Project
Execution
Operate Phase

M4

M5

M6

M7

M8

BOT Highlights

Critical Success Factors

Critical Success Factors

Key Performance Indicators

Planning

R&D dollars saved

Processes

Time to market

Cultural Integration

International revenue growth

HR Management

Capacity growth

Knowledge Management
(Transfer, Retention)

Continuous Improvement
Collaboration between onsite & off-shore teams

Attrition
Mobilization lead time

Productivity
Delivered defect density
Size estimation variance

For each indicator, the goal, low bound,

upper bound and analysis schedule
would be discussed and agreed

Relationship Structure

Client

MindCraft

Client Corporate

Executive Management

Client Dev Management

Steering

Steering Committee

Direct Teams

Address High Level Risks

Address High Level Escalation
Ensure Alignment with Strategy

BOT Management Team

BOT Management Team

Solutions Team

Program & Relationship

Management

Solutions & Delivery

Management Team

BOT Planning
Measure Performance
Prioritize
Address Escalations

Project Managers

Delivery Management Team

Project Teams

Project Managers

Execution

Project Teams

Project Management & Execution

Continuous Improvement
Training and Competency Building

HR Management

11

Cultural sensitivity
Challenges
Arising out of various nationalities,
ethnic groups religious groups
Organizational cultures due to:

Greeting styles
Addressing styles (e.g San,
Monsieur)
Organizational discipline

Management aspects

Adaptability

Sensitivity to cultural nuances

Feedback from onsite co-coordinators,

Rotation of team members between onsite and

offshore

Customer team members visiting offshore

Training to teams visiting onsite regarding:

Formal / Informal environment.

Etiquettes

Operational styles

Mannerisms

Habits during working hours

Vocabulary

Speed

Diction

Workflows

Ascent

12

Competency Centre
Focus on Self
Learning and
Knowledge Sharing

Project Teams
Leverage on
competency center
for support

Project
Teams

Competency Cenre

R&D
Support and
R&D
Services

Training
Services

Support to Projects /
Consultants

Knowledge Management

Knowledge Management

Training and Capability

Building

Recruitment
Process

Innovation

Reusability Initiatives

Evaluation Papers
Recruit the Right
Candidate
Knowledge, Ability,
Skills

Define and Improve

Competency Building Team
Process for
competency
building

13

Knowledge Portal Creation

Knowledge Documents

Product Support

Application Guide

SDLC processes

Checklists & Templates

Handbook

...

Portal Set up
Secure Portal
Hosted by MindCraft
Multi Level Security

Users
Administrator

Knowledge
Portal

14

Knowledge Champs

Thank You