Professional Documents
Culture Documents
d hi Skill
for Managers
for Managers
Prepared by: Bassem El Ahmar
Contents
A request to participant The team leader
Difference between manager & leadership Employee development & learning plan
Prepared by: Bassem El Ahmar
Leaders are communicator Leader as motivation stimulator
Instructor: Dr. Yousif Jammal
Leaders &Course Title: Life Career [MBA]
emotions Leader as self direction
Fall 2009 2010
Fall 2009 –
Nine skills of leadership Leader professionalism
AUCE
Team building is role of leader
3 A R EQUEST TO PARTICIPANTS
Be enquiring
Be enthusiastic
B
Be engaged
d
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
4
U NDERSTANDING B ASIC
H UMAN S KILLS
Building
B ildi
Acting Learning
Relationship
• Responsive • Learn from • Self
• Proactive experience • Individual
• Alert • Listen to • Organization
learn • Environment
• Enable
learning
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
5
U NDERSTANDING B ASIC
H UMAN S KILLS [ . ] CONT
• Creative
Creative • Awareness • Visualize
• Innovative • Sensitive • See image
• Uncommon • Energetic • See focused
• Empathy
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
6
U NDERSTANDING B ASIC
H UMAN S KILLS [ . ] CONT
Being Self
B i S lf [as conclusion]
• Envision
• Differentiate
• Lead
• Create future
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
7
F UNDAMENTAL OF
L EADERSHIP & M ANAGEMENT
Leadership
~ Generating
~ Promotingg
~ Future oriented
M
Management
t
Executing direction
Process oriented
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
8
D IFFERENCES B ETWEEN A
M ANAGER AND A L EADER
Manager Leader
Process oriented
Process oriented Vision oriented
Vision oriented
Protects self Protects staff
Approaches decisions Approaches decisions
cautiously
i l actively
Career oriented Staff oriented
Listens selectively
Listens selectively Listens actively
Listens actively
Avoids conflict Deals with conflict
Unclear regarding trust
g g Trusted
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
9 S IX L EADERSHIP F UNCTIONS
R E F E R S TO A C T I V I T Y 0 2
Envisioning
Strategy and objectives
Planning
Planning
Organizing
Monitoring and Evaluation
Communicating
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
10 L EADERS C OMMUNICATE
~ Ability to Communicate is a
prerequisite for leaders
prerequisite for leaders
~ The best way
to communicate
is through
behaviour
behaviour.
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
11 L EADERS C OMMUNICATE
[ C O N T. ]
~ Communication performs four
tasks:
tasks:
| Creates awareness
| Facilitates change
| Builds relationships
| Enables followers to reach goals
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
12
L EADERS ARE
C OMMUNICATORS
While communicating a leader must
focus on
focus on
~ Words or language
~ Physical appearance
~ Body language & Facial expressions
~ Listening and sensing ‐ awareness
~ Eye contact and See data
Eye contact and See data
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
13 L EADERS & E MOTIONS
R E F E R S TO A C T I V I T Y 0 6
Leadership is intrinsically an
emotional process
emotional process
Leaders displaying
~ Excitement
~ Energy
gy
~ Enthusiasm
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
14 N INE S KILLS OF L EADERSHIP
R E F E R S TO E X E R C I S E 0 2 [ K I N D O F G A M E ]
Ability to create enthusiastic followers
Ability to take a discontented view of
the world in a constructive way
Ability to learn all along ‐ consider
themselves work in progress
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
15 N INE S KILLS OF L EADERSHIP
[ C O N T. ]
Ability to demonstrate a good
understanding of human nature
understanding of human nature
Ability set higher targets for
themselves
themselves
Ability to rely on a set of values and
beliefs as their guiding light
beliefs as their guiding light
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
16 N INE S KILLS OF L EADERSHIP
[ C O N T. ]
Ability to laugh at themselves
Ability to harness thinking – own
& others
Focus on getting things done
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
17 T EAM B UILDING R OLE OF L EADER
R E F E R S TO A C T I V I T Y 0 3
Team Individual
Task
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
18 T HE T EAM L EADER
R E F E R S TO A C T I V I T Y 0 4
For Team leader
~ Keep the team alert to the organization’s
goals and surroundings
~ Mold and hold the individual team
members into a dynamic interactive
members into a dynamic, interactive,
high‐performance unit
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
19 T HE T EAM L EADER [ C O N T. ]
~ Help them by developing their talents to
optimum capacity
ti it
~ Help them learn what they don’t know
~ Help them to perfect what they do know
~ Coach and prepare them for change and
h d h f h d
to be ready for future
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
20 T EAM BUILDING F UNCTIONS
Setting and maintaining group standards or
norms for behavior
norms for behavior
Ensuring proper understanding of an
individual to the common goals
individual to the common goals
Helping team members
take charge
take charge
of their Jobs
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
21 L EADER AS P EOPLE D EVELOPER
R E F E R S TO A C T I V I T Y 0 5
Leadership is about developing leaders, no
followers
Leadership is about
~ Creating a legacy
~ Drive the organization to new levels of success
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
22
L EADER AS P EOPLE
D EVELOPER [ . ] CONT
Leader
Employee
Employee Development &
Learning Plan
Learning Plan
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
23
E MPLOYEE D EVELOPMENT &
L EARNING P LAN
Managers Benefit
• Share responsibility
• Get a clearer picture of employee’s interests and goals
• Energize & retain employees
Energize & retain employees
Employees Benefits
• Reflect on and communicate their own interests
Reflect on and communicate their own interests
• Volunteer for participation in satisfying assignments
• Relate personal goals to the bigger picture
• Seek feedback about specific development
Seek feedback about specific development
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
24
E MPLOYEE D EVELOPMENT &
L EARNING P LAN [ . ] CONT
Things to consider in designing
development plan
development plan
~ Identify the core competencies for every
l l f
level of employee in the organization
l i th i ti
~ Understands that each person learns
differently and that employees needs to
differently and that employees needs to
have tailored learning plans that suit
their learning styles
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
25 L EADER AS TASK ALLOCATOR
Delegation
What to Delegate
Who to delegate
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
26 L EADER AS TASK ALLOCATOR
[ C O N T. ]
g
Delegation
• The assignment of authority
to another person to carry
out specific activities
• It allows an employee to
make decisions
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
27 L EADER AS TASK ALLOCATOR
[ C O N T. ]
a o e ega e
What to Delegate
• Recurring and routine tasks
• Tasks that would increase or develop
T k th t ld i d l
an employee’s skills or knowledge
• Occasional duties or tasks
• Tasks I do that are in someone’s area
of expertise or interest
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
28 L EADER AS TASK ALLOCATOR
[ C O N T. ]
Who to Delegate
Who to Delegate
• A person who is already able and willing
t t k
to take on responsibility for doing a task
ibilit f d i t k
• A person who wants to learn the task in
order to develop or extend their skills
• A person who wants to make their job
more interesting and challenging
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
29
S TEPS TO D ELEGATE
E FFECTIVELY
Clarify the assignment
Clarify the assignment
Specify the employee’s range of
discretion
Allow the employee to
participate
Inform others that delegation
has occurred
has occurred
Monitor results
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
30
L EADER AS M OTIVATION
S TIMULATOR
Leaders establish the vision for the future and set
gy g g
the strategy for getting there
Motivate and inspire others
to go in the right direction
Willingness to exert high level
of effort to reach
organizational goals
i i l l
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
31
L EADER AS M OTIVATION
S TIMULATOR [ . ] CONT
Three C
Three C’ss of Motivation
of Motivation
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
32
L EADER AS M OTIVATION
S TIMULATOR [ . ] CONT
Leader as
Motivation
Stimulator
Create &
Inspire by communicate a
Example clear vision of the
goals
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
33
L EADER AS M OTIVATION
S TIMULATOR [ . ] CONT
Inspire by Example
~ Be clear
B l
~ Sharing
| Excitement
| Stories
| Experience
p
~ Focus on others dreams
~ Get to know employees
Get to know employees
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
34
L EADER AS M OTIVATION
S TIMULATOR [ . ] CONT
Create & communicate a clear vision
of the goals
of the goals Refers to Activity 02
~ Be clear about the goals to your team
~ Develop plans for achieving goals
~ Identify the unique talents & abilities
of your team
f t
~ Keep the vision in front & center
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
35 L EADER AS S ELF D IRECTION
A Simple Time Management Plan
~ Get Started
~ Get into a routine
~ Do not say yes to too many things
~ Do not commit yourself to unimportant activities,
no matter how far ahead they are
~ Divide large tasks
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
36 L EADER AS S ELF D IRECTION
[ C O N T. ]
~ Do not put unneeded effort into a project
~ Deal with it for once and for all
l h f df ll
~ Set start and stop times
~ Plan your activities
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
37 L EADER P ROFESSIONALISM
R E F E R S TO E X E R C I S E 0 1
Beliefs Values
Skill
Skills T it
Traits
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
38 L EADER P ROFESSIONALISM
[ C O N T. ]
Leadership Traits
L d hi T i
Forward
Honesty Competent Inspiring Intelligent
looking
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
39 L EADER P ROFESSIONALISM
[ C O N T. ]
Broad Straight
Fair minded Courageous Imaginative
minded forward
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
40 L EADER P ROFESSIONALISM
[ C O N T. ]
Attributes
Standard
Standard
Developer Integrators
Bearers
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
41 L EADER P ROFESSIONALISM
[ C O N T. ]
Perspective of Traits
(acronym ‐ JJ did tie
buckle)
~ Justice ~ Enthusiasm
~ Judgment
g ~ Bearingg
~ Dependability ~ Unselfishness
~ Initiative ~ Courage
~ Decisiveness ~ Knowledge
~ Tact ~ Loyalty
~ Integrity ~ Endurance
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE
42
A RE MANAGERS LEADERS ?
A RE LEADERS MANAGERS ?
Managers need to be leaders, their workers
g
need vision and guidance
Leaders need to be good managers of the
resources entrusted to them
} In matters of style, swim with the current
In matters of principle, stand like a rock
• Tomas Jefferson
Prepared by: Bassem El Ahmar / Instructor: Dr. Yousif Jammal / Course Title: Life Career [MBA] / Fall 2009 – 2010 / AUCE