5.

TROUBLE DIAGNOSIS
As the structure of the automatic micro-computer washing machine is comparatively complicated, there are
service calls even if not defective. This section provides the information for exact trouble diagnosis and
suitable repair guide to help customers.

5-1. CAUTIONS FOR THE REPAIR AND REPLACEMENT

Please follow the instructions below for trouble diagnosis and parts replacement.

1) As the electric components are easily damaged by the electric charge from the resin part of the
washing machine or the human body, be sure to ground or remove the potential difference between
the human body and the washing machine by touching once the power supply plug if you need to
contact PCB parts for servicing.
Power Plug

Earth Strap

2) As the parts on PCB are coated by urethane, they can not be tested by using the test bar of the
meter. Check the normality by using the test mode method and then diagnose the trouble in an
appropriate procedure.

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5-2. TROUBLESHOOTING
If you plug in the power cord and turn Power S/W on, memorized data is displayed.
If any data is not displayed, check the followings.
No Power ON

Rating voltage
is supplied
correctly?

NO

Apply rating
voltage.(Check AC
220V.)

NO

Plug in the
power cord
securely.

YES

Power plug
securely
connected?
YES

Fuse blown
out?
NO
Replace
defective PCB
ASS`Y.

YES

Replace fuse.

Power ON?

YES

Is motor
rotating
correctly?

NO

Replace defective
PCB ASS`Y

NO

YES

OK

Replace defective
PCB ASS`Y

YES

OK

Is motor rotating
correctly?
NO

Replace defective
PCB ASS`Y.

Pressing a key does not give beep sounds while the indicator turns on, or the indicator does
not show at all. Display turns on.
PCB ASS`Y is defective.
Replace.

Pressing a key does not give beep sounds while the indicator turns on, or the indicator does
not show at all. Display turns on.
Unselected indicator turns on.
Replace defective PCB
ASS`Y.

19

5-2-1 Troubleshooting - Control Panel

Pressing the select switch does not give beep sound and the indicator does not turn on.
When in an ERROR mode, that is, when "E" shows in the display, pressing any key is not valid.
Turn POWER OFF and start again.

Unselected indicator turns on.

Power S/W ON?

Turn Power S/W ON.

(All select switches are
valid only when the Power
S/W is ON.)

NO

YES

S/W contacts
in good
condition?

Defective contacts of
TACT S/W. Replace
PCB ASS`Y.

NO

YES
Replace detective
PCB ASS`Y

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5-2-2 Troubleshooting - Driving Unit

The description below is based on the condition that Power Supply Unit and Key-In Unit are
working correctly. It is based on the status after a Start key is pressed.
1. No Water Supply

No W/S(water supply)

Start/Pause
is pressed after
selecting a
course?

NO

Press Start/Pause key.

YES
W/S valve gives
Zee sound during
water supply?

Connect the terminal

firmly.
NO

Water
tap is
opened?

YES

NO

Open the water tap.

YES

NO

Water
supply has
been cut
off?

W/S valve
terminal is
securely
connected?

YES

Turn off the water tap

and turn Power OFF.

YES

Clean the filter by using

a brush.

NO

YES

Foreign
materials exist
on W/S hose
or valve?

W/S valve
is electrically
continuous?
YES

NO

YES
W/S valve is
electrically
continuous?

Replace defective W/S

valve.

YES

NO
YES

Is pulsator
rotating?
NO
Replace defective
PCB ASS`Y.

21

Replace defective Level

Sensor.

2. Water Supply does not stop and the washing process does not start either.

Water Supply does not stop.

Moisture in
water level
sensor hose?

YES

Air is leaking. Check the

sealed area and apply
adhesives on it.

YES

Position the water level

sensor so as not to be bent.

NO
Water level
sensor hose
is bent?

NO
Unplug the power cord while
water supply keeps going on.

YES
Drain valve ON
and water out to
drain hose?

YES

Check the drain

valve.

Remove foreign materials

like threads, hair pin,
buttons, etc.

NO
Replace defective
PCB ASS`Y.

3. Water Supply does not stop but the washing process starts to operates.

Wash starts but water supply

not stop.

Water Level
Sensor terminal is
securely
connected?

NO

Connect terminals
securely.

NO

Turn Power OFF and

starts to operate again.

YES
Washing is
going on?

YES
Replace defective
PCB ASS`Y.

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4. Pulsator does not rotate.

Pulsator does not rotate.

W/S stopped after

supplying to
selected level?

Replace defective
PCB ASS`Y.

NO

YES
NO

Water Level Sensor

terminals securely
connected?

Does the
display "7E"
shows?

YES

Replace defective
Water Level Sensor.

NO

Connect terminals
securely.

YES

Water is
supplied?

YES

OK

NO

Replace defective
PCB ASS`Y.
Does the display
"7E" show after
blades rotating?

YES

NO
YES

Remove foreign
materials.

Pulsator is
rotating
correctly?

HALL SENSOR
terminals securely
connected?

Any foreign
materials
between blades?

Connect terminals
securely.

Pulsator is
rotating
correctly?

Check motor for shortage

and replace if defective.

NO

YES

Replace defective
PCB ASS`Y.

OK.
NO

Replace defective
HALL SENSOR.

NO

NO

NO

YES

Pulsator is
rotating
correctly?
YES
Replace
defective
motor.

Replace defective
PCB ASS`Y.

23

YES

OK.

5. Abnormal sounds are heard during washing.

Abnormal sounds are heard

during washing.

Abnormal sounds
are from the
washing tub inside?

YES

Any foreign materials

between the washing
tub and blades?

NO

YES

Remove foreign materials

around the washing tub and
blades.

NO
Bad assembly of Pulsator
blades. Adjust the gap.

Noise from
Clutch?

YES

Break Lever is
properly
adjusted?

NO

Noise from
Motor?

YES

Noise from Motor

bearing abrasion.

YES

Noises are from contacts of

Clutch inside or deformation
due to abrasion.

NO
Check screws of securing Motor
and Motor Pulley
Check Motor Pulley choking status.
Check other parts inside.

Check other parts inside.

This not a problem.

The 'Sha-ah' sounds may be heard when the Spin tub comes to a halt but that is
not problem of the washing machine as they are coming from normal water
flowing inside the spin tub by auto balancing function.

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6. No Spinning

No Spinning

This is normal as
designed to drain before
spinning.

YES

Is it draining?
NO

Pulsator
blades are
rotating?

Drain motor
makes operating
sounds?

YES

YES

Drain motor
shows
continuity?

V-belt tension is
too strong or too
weak?

YES

Drain Motor
operable as a
single unit?

Is the lid open?

YES

Replace safety
S/W.

YES

Replace Drain
Motor.

NO

Replace defective drain

motor lead wires.

YES

NO

Check and adjust

safety switch.

NO

YES

NO

Educate customer
to close the lid.

Improper adjustment of
Clutch part. Repair it.

NO

NO

Adjust tension of
the V-belt.

YES

Improper adjustment of
Clutch part. Repair it.

Safety S/W
terminal is lifted
up when lid
closed?
NO
Terminals of safety
S/W COM and DOOR
continuous?

NO
Unbalance 1st, 2nd
times automatically
dose water
Supply Wash.

YES

Unbalance status?
NO

Replace defective
PCB ASS`Y.

NO

HALL SENSOR
terminals securely
connected?

Display "7E"
ERROR?
YES
Any foreign
materials between the
spin tub and TUB?

YES

Spin tub is
rotating correctly?

NO

YES

Spin tub is
rotating correctly?

Any foreign
materials between the
spin tub and TUB?

NO

Replace defective
PCB ASS`Y.

NO

NO

OK.
Replace defective
PCB ASS`Y.

YES

Check motor lead wire.

YES

NO

Replace defective
HALL SENSOR.

Spin tub is rotating

correctly?

NO

Remove foreign
materials.

NO

Spin tub is
rotating correctly?
NO

Motor is defective

25

YES

OK.

7. No Draining

No Draining

Drain hose
is put down?

NO

Put down the drain

hose.

YES

Position the hose

properly.

YES

Drain hose
is bent?
NO
Press Start/Pause key 3 or
4 times in Drain Spin
mode.

Drain Motor
makes operating
sounds?

YES

Connect them
securely.

YES

Drain motor is
continuous?

Spring joining Drain

valve and Motor
deviated?

Drain Motor
can operate
alone?

Drain hole of
Drain hose is
blocked?

Remove foreign
materials.

YES

Replace defective
Drain Motor.

YES

NO
YES

NO

NO

Replace Drain Motor.

Lead wire is defective.

YES

Wires are
securely
connected?

NO

NO

Connect them securely.

Any blocking
materials in
Drain Valve?

YES
NO

Replace defective
PCB ASS`Y.

Take out wash tub

(spin tub).

YES

Any blocking
materials in Drain
hole?

NO

OK.

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