ACD 03(02)

KUMARAGURU
COLLEGE OF TECHNOLOGY
COIMBATORE 641 049
COURSE PLAN( For UG Engg Programme)
Prof.P.SADASIVAN/
Faculty Name

Prof.R.S.MOHANKUMAR/

Designation /
Dept.,

Prof.P.SIVARAMAN
Course Code /
Course

GSS103 /
TOTAL QUALITY
MANAGEMENT

Programme /
Semester

ASSOCIATE PROFESSOR
MECHANICAL
ASSISTANT PROFESSOR
MECHANICAL
ASSISTANT PROFESSOR
MECHANICAL
BE MECHANICAL/
VII SEMESTER

PROGRAMME OUTCOMES (POS):

Mechanical Engineering Graduates of the Kumaraguru College of Technology will have the ability to:
1. Apply knowledge of mathematics, science, and engineering principles
2. Identify, formulate, and solve problems using mechanical engineering principles, interpret
and make inferences from the resulting data
3. Design and construct a mechanical system, component, or process to meet the desired
needs, within the realistic constraints such as economic, environmental, social, political,
ethical, health and safety, and sustainability.
4. Design and conduct experiments, as well as to organize, and analyze mechanical
engineering related problems
5. Use the techniques, skills, and modern tools necessary for mechanical engineering
practice
6. Solve professional, legal and ethical issues and responsibilities pertaining to mechanical
engineering
7. Utilize the mechanical knowledge in a global, economic, environmental, and societal
context
8. Sort out contemporary issues in the field of mechanical engineering
9. Function as effective member in multidisciplinary and diverse teams
10. Communicate effectively and present technical information in oral and written format
11. Demonstrate knowledge and understanding of engineering and management and apply
these to manage projects effectively
12. Recognize the need for an ability to engage in lifelong learning

COURSE OUTCOMES:
After successful completion of this course, the student would be able to:
CO-1 Apply the concepts of TQM to domain specific situations and interpret the contributions of
quality gurus.
CO-2 Apply the principles of TQM to real life situations.
CO-3 Apply the use of statistical process control along with the tools of quality for enhancing
quality.
CO-4 Apply the use of TQM tools for enhancing quality.
CO-5 Understand the use of elements, documentation and auditing procedures of quality systems
in real life situations.

Page 1 of 5

COURSE OUTCOMES (COS) ASSESSMENT TABLE:

COs
CO1
CO2
CO3
CO4
CO5

Knowledge
level

Assessment tools
Internal test
Model End semester
exam
exam
1
2
3
K3
20
20
20
K3
30
20
20
K3
30
20
20
K3
20
10
20
20
K2
40
20
20
Total
50
50
50
100
100
CO-PO mapping table:
COs
PROGRAMME OUTCOMES
1
2
3
4
5
6
7
8
9
CO1
CO2

Assignment
30
30
40
100

10

11

12

CO3

CO4

CO5

TOPIC WITH LESSON PLAN WITH OUTCOME BASED FOCUS:

Session
No.

Date

Topic proposed to be
covered

Material
no. (of
the class
References for reading (book / journals /
notes
websites)
prepared
as per
format)
UNIT I INTRODUCTION
Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
01
(Indian reprint 2004). ISBN 81-297-0260-6.

01

Introduction TQM, ,

02

Definitions of Quality

02

03

Dimensions of Quality,
Quality Costs

03

04

Basic Concepts of Total

Quality Management

04

05

Role of Senior Management

05

06

Quality Council, Quality

Statements

06

07

Barriers to TQM
Implementation

07

08

Principles of TQM

08

09

Contributions of Deming

09

10

Contribution of Juran

10

Dale H. Besterfiled, Total Quality

Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale H. Besterfiled, Total Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale H. Besterfiled, Total Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale H. Besterfiled, Total Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.
Dale H. Besterfiled, Total Quality
Management, Pearson Education, Inc. 2003.

Teaching
methodology

Focus for CO
achievement

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-1 (K3)

Page 2 of 5

11

Contribution of Crosby

11

(Indian reprint 2004). ISBN 81-297-0260-6.

Dale
H.
Besterfiled,
Total
Quality
Management, Pearson Education, Inc. 2003.
(Indian reprint 2004). ISBN 81-297-0260-6.

Black Board/
LCD

CO-1 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-2 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

Black Board/
LCD

CO-3 (K3)

UNIT II TQM PRINCIPLES

12
13
14

Customer Satisfaction
Customer Perception of
Quality
Customer Complaints,
Service Quality, Customer
Retention
Employees Involvement
Motivation

16

Employees Empowerment,
Teams Recognition and
Reward
Performance Appraisal,
Benefits,

17

Continuous Process
Improvement,

15

12
13
14
15
16
17

5S
18

18
Kaizen

19

19
Supplier Partnership

20
21

20
Performance Measures
Basic concepts , Strategy

21

Review
22

22

Narayana V. and Sreenivasan, N.S. Quality

Management Concepts and Tasks,
New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007
Narayana V. and Sreenivasan, N.S. Quality
Management Concepts and Tasks, New
Age International 2007

UNIT III STATISTICAL PROCESS CONTROL

The Seven Tools of Quality
23
24
25
26

23
New Seven Management
Tools
Statistical Fundamentals
Measures of Central
Tendency
Measures of Central
Dispersion

24
25
26

Population and Sample

27

27
Normal Curve

28

28
Control Charts for Variables

29

29
Control Charts for attributes

30
31

30
Process Capability Problems

31

Problems
32

32
Concept of SIX - Sigma

33

33

James R.Evans & William M.Lidsay, The

Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.
James R.Evans & William M.Lidsay, The
Management and Control of Quality, SouthWestern (Thomson Learning), 2008.

Page 3 of 5

UNIT IV TQM TOOLS

Bench Marking

34

Quality Function
Deployment (QFD)
Quality Function
Deployment (QFD)
Taguchi Quality Loss
Function
Taguchi Quality Loss
Function
Total Productive
Maintenance (TPM)
Total Productive
Maintenance (TPM)

35
36
37
38
39
40

34
35
36
37
38
39
40

41

FMEA

41

42

FMEA

42

43

Revision

43

44

Revision

44

Feigenbaum.A.V. Total Quality Management,

McGraw Hill, 1993.
Feigenbaum.A.V. Total Quality Management,
McGraw Hill, 1993.
Feigenbaum.A.V. Total Quality Management,
McGraw Hill, 1993.
Feigenbaum.A.V. Total Quality Management,
McGraw Hill, 1993.
Feigenbaum.A.V. Total Quality Management,
McGraw Hill, 1993.
Feigenbaum.A.V. Total Quality Management,
McGraw Hill, 1993.
Oakland.J.S. Total Quality Management,
Butterworth Hcinemann Ltd., Oxford. 2004.
Oakland.J.S. Total Quality Management,
Butterworth Hcinemann Ltd., Oxford. 2004.
Oakland.J.S. Total Quality Management,
Butterworth Hcinemann Ltd., Oxford. 2004.
Oakland.J.S. Total Quality Management,
Butterworth Hcinemann Ltd., Oxford. 2004.
Oakland.J.S. Total Quality Management,
Butterworth Hcinemann Ltd., Oxford. 2004.

Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD

CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)
CO-4 (K3)

UNIT V QUALITY SYSTEMS

Need for ISO 9000 and
Other Quality Systems
Need for ISO 9000 and
Other Quality Systems
ISO 9001:2008 Quality
System Elements
ISO 9001:2008 Quality
System Elements
Implementation of Quality
Systems
Implementation of Quality
Systems

45
46
47
48
49
50

45
46
47
48
49
50

51

Documentation

51

52

Documentation

52

53

Quality Auditing

53

54

Quality Auditing

55

ISO 14001 ;2004

54
55

Zeiri. Total Quality Management

Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.
Zeiri. Total Quality Management
Engineers, Wood Head Publishers, 2000.

for
for
for
for
for
for
for
for
for
for
for

Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD
Black Board/
LCD

BOOKS/JOURNALS AND WEBSITES:

Sl.No
01
02
03
04
05
06

Details
Dale H. Besterfiled, Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint
2004). ISBN 81-297-0260-6.
Narayana V. and Sreenivasan, N.S. Quality Management Concepts and Tasks, New Age
International 2007
James R.Evans & William M.Lidsay, The Management and Control of Quality, South-Western
(Thomson Learning), 2008.
Feigenbaum.A.V. Total Quality Management, McGraw Hill, 1993.
Oakland.J.S. Total Quality Management, Butterworth Hcinemann Ltd., Oxford. 2004.
Zeiri. Total Quality Management for Engineers, Wood Head Publishers, 2000

TEACHING AIDS NEEDED:

Sl.No

Session No.

Details of teaching aids needed

Page 4 of 5

CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)
CO-5 (K2)

01

1-55

BLACK BOARD / OHP/LCD

ACTIVITIES/ PROJECT:
Sl.No
1

Project details
Nil.

Submission date

ASSIGNMENTS:
Sl.No
01
02
03

Assignment details
Leadership; customer satisfaction; employee involvement
Quality function deployment; Statistical process control
Prepare a documentation work

Submission date
25-07-2015
01-09-2015
01-10-2015

TEST DATES:
Test
Date of test
IT 01
IT 02
IT 03
MODEL

Sign of course faculty

Sign of course HoD

Page 5 of 5