Accounts Receivables NAV 5.0

SCS, Inc.
NAV 5.0 Accounts Receivable
Contents
Section 1: Customer Card .......................................................................................................... 3
Section 2: Analyzing Customer Ledger Entries....................................................................... 11
Customer Ledger Entries ...................................................................................................... 11
Detailed Customer Ledger Entries ........................................................................................ 13
Finding the Source Document or Related Postings to the G/L ............................................. 14
Section 3: Sales and Receivables Process Overview ............................................................... 15
Section 4: Creating a Sales Invoice for Miscellaneous Fees ................................................... 16
Using Sales Invoice............................................................................................................... 16
Using Sales Journal ............................................................................................................... 22
Section 5: Invoicing Sales Order ............................................................................................. 25
Section 6: Bank Deposits ......................................................................................................... 29
Creating Bank Deposits ........................................................................................................ 29
Finding and Printing Posted Bank Deposits ......................................................................... 31
Section 7: Applying Entries ..................................................................................................... 33
Applying the Payment to One Invoice only .......................................................................... 33
Applying the Payment to Multiple Invoices ......................................................................... 33
Applying the Payment to Invoice(s) after Posting ................................................................ 35
Section 8: Unapplying Entries ................................................................................................. 38
Section 9: Reverse Entries ....................................................................................................... 38
Section 10: Creating Sales Credit Memos ............................................................................... 39
Reports .................................................................................................................................. 43
Copyright, SCS, Inc. 2008
Page: 2 of 43
Section 1: Customer Card

All customers will be recorded in the system and each one of them will have his
own customer card. On the Customer Card users will have to provide basic
information related to the specific customer. Some of the fields on the customer
card are critical and need to be filled out. If not, you will not be able to use that
customer. (Those fields have been highlighted below). All the other fields are
optional and as a general rule you will select a value only if there is a default
value for that customer. For example, if you always (or most of the times) ship
items from a specific warehouse select that warehouse as the default value in
the Location Code field. You can always change the default value on a Sales
Quote/Order/Invoice.
To create a new customer, follow the steps below:
1. Go to the Customer Card
Page: 3 of 43
General Tab
2. Click in the No. field

3.
(or
from the toolbar)
4. ENTER (the customer is assigned the next available number in the No. Series)
5. You can use the
button next to the No. field for any general comments. All
users that have access to the customer card will be able to read them. The
comments will be used internally and will not appear on any sales-related
documents.
If the button shows lines
card has comments.
- that is an indication that the specific customer
6. Type the Name and the Address

Note: You may want to consider using the same case (i.e. upper or sentence case)
when typing those, as the filtering in Microsoft Dynamics NAV 5.0 is casesensitive.
7. Type the Zip code first. The City and the State will be automatically populated
for you.
8. Type a Country Code.

Note: This field is required if you are going to use the Online Map Integration
feature. For addresses in the USA use US.
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9. Blocked is used to block the creation/ posting of documents related to

the specific customer. The available options are listed and described
below:
Note: You can read more about the rest of the fields on the General tab, by using
the
key for the specific field.
Communication Tab
Most fields on this tab are for information purposes only.
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Invoicing Tab
10. Bill-To Customer No. will indicate the customer that will be invoiced
11. Flag the customer as Tax Liable, if applicable.
12. Gen. Bus. Posting Group this filed must be filled out
Note: The Gen. Bus. Posting Group is primarily used to indicate the Sales account for
postings from the Sales & Receivables application area.
13. Tax Bus. Posting Group leave this field blank
14. Customer Posting Group this filed must be filled out
Note: The Customer Posting Group is primarily used to indicate the Accounts
Receivable account for postings from the Sales & Receivables application area.
15. Prepayment % - prepayment percent that applies to all orders for this
customer, regardless of the items or services on the order lines. If you want to
setup prepayments for individual items, you should leave this field blank.
Do not enter the percent sign. For example, if the Prepayment % is 7.5%, enter
7.5.
16. Tax Liable, Tax Area Code and Tax Registration No need to be specified if
the customer is tax liable.
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Payments Tab
17. Select Payment Terms for the customer. The Payment Terms code is
important, as it determines the Due Date of the invoices that will be issued for
the customer.
For example, if the Payment Terms are 14 DAYS, then if the invoice has a
Document Date 01/22/09 the calculated Due Date will be 02/05/09.
Moreover, the Payment Terms will determine whether or not a customer will be
allowed payment discounts (i.e. incentive for early payment). The fields related
to payment terms are highlighted in the screenshot below:
Page: 7 of 43
18. Payment Method is optional field. If you do not select anything here, you will
have to do that on the sales document. Note that the setup of the Payment
Method can be such that it allows automatic payments.
19. If you do not allow Payment Tolerances for the specific customer (i.e.
difference between the payment and the invoice amount up to a predefined
limit), then place a checkmark in the Block Payment Tolerance field.
Shipping Tab
Information on this tab is not critical and can be specified whenever available.
20. If sales orders for the customer are always shipped from the same
location, you can select that in the Location Code.
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Foreign Trade Tab
21. If you normally issues Sales Invoices for the customer in currency other
than the base currency for your company (e.g. EUR), then select that
currency in the Currency Code field. For all customers using local
currency (i.e. USD) as default, leave the field blank.
Customer Button
The
button can be used to see customers ledger entries,
comments, statistics, entry statistics and sales.
Sales Button
The
Button allows you to see a customers items and prices. In
addition, customers open orders can be seen with a click of a button.
You can create a new order/quote by clicking on the appropriate submenu and
pressing the F3 key. The customer number and information will automatically
be displayed.
Additional function keys:
used to delete a customer
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lists all customers

or
+F - Can search on any field. All customers whose name
starts with "Lo" or all customers assigned to a particular salesperson, etc.
or
- filter on any field. For example, customers in USA, with a
Balance over $10,000. Remember to click on the

remove all filters.
button when done to
or
+L can be used to link customer related documents or
websites (e.g. pro forma invoices)
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Section 2: Analyzing Customer Ledger Entries

Customer Ledger Entries
If you want to take a closer look at your Customers and the business that you do
with each of them, you can use the Customer Ledger Entries window. From this
window you can see all ledger entries relating to the selected customer. You
cannot modify the customer ledger entries, but you can use the window for
analytical purposes.
1.
2.
3.
4.
Go to CUSTOMERS
or
Find the Customer that you are interested in using the
5.
Click on the
on the Customer
Card. Use the drill-down button, or

to get to the Customer Ledger
Entries. You can also access the Customer Ledger Entries by using
+
Note: Only when you click on the Balance $ field you will be able to see the drilldown button.
Sample Customer Ledger Entries
Posting Date the date on which the transaction was recorded in the
system
Document Type indicates the type of transaction (e.g. Invoice,

Credit Memo, Payment etc.)
Document No.
o For Invoices/ Credit Memos Document No. assigned to the
document on posting
o For Payments/Refunds Check number
Customer No Bill-To Customer No.
Description
External Doc. No.

o For Invoices/ Credit Memos Customer PO No.
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o For Payments Deposit Slip No
Note: This is not one of the available fields for showing using the Show/Hide
function. However, a developer can add this field to the Customer Ledger
Entries.
Amount amount of the Invoice/ Credit Memo/ Payment/ Refund
Note: This amount is including payment discounts, realized and unrealized losses
and gains due to changes in the currency exchange rate, application rounding
and corrections due to the rounding of different currencies.(if any)
Remaining Amount if a payment/ credit memo had been applied

to the invoice/refund, this field will show the unapplied amount.
Open If Remaining Amount is different than zero, then Open will

display a checkmark
Due Date Due Date on the Sales Invoice (i.e. Document Date +
Payment Terms)
Pmt Discount Date the latest date on which we the customer can
pay and still receive a payment discount)
Orig. Pmt Disc Possible If Payment Terms are such that allow
payment discounts, possible payment discounts are calculated when an
invoice is posted.
Note: The order of the columns can be changed to match that of the sample
screen. Details on additional fields from the Customer Ledger Entries can be
found in the help file.
Detailed Customer Ledger Entries

Customer entries consist of the Customer Ledger Entries and a sub-entry
called the Detailed Cust. Ledg. Entry. The Detailed Cust. Ledg. Entries
stores the actual amounts of an invoice, credit memo, payment, discount
etc.
If you drill-down from the Remaining Amount of any customer ledger entry, you
will see those details.
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Finding the Source Document or Related Postings to the G/L

If you want to find the posted Sales Invoice or Sales Credit Memo document
from the Customer Ledger Entries do the following:
1. Click on the line that is of type Invoice or Credit Memo
2.
3. To see the source document click on the first line SHOW
4. To see the G/L entries click on the second line SHOW
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Section 3: Sales and Receivables Process Overview
It is important to understand that the above diagram describes the overall Sales
and Receivables process. Different steps in the process will most probably be
performed by different departments/ users in the company.
Step 1: Typically, the Sales or Order Processing department will create the Sales
Quote/ Order for stock items. The order will be then released to the warehouse
for shipping. At this point the order may be put on hold temporarily due to
approval requirements or customer credit limit.
Step 2: When the items are shipped from the warehouse, the warehouse
employee will have to find the sales order (created previously by the Sales or
Order Processing department) and ship the goods from the warehouse. At that
point, a Posted Sales Shipment document will be created and placed under the
History section. The Item card will also be updated to reflect the shipped
quantity. Normally, the G/L and the Customer card will not be updated yet. The
only exception will be, if you have the expected cost option activated. If so, the
expected cost will be posted to designated Interim G/L accounts.
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Step 3: In turn, the accounting department will have to find the sales order
created in step 1. After a number of fields are verified/ updated, the user will
eventually invoice the sales order. That will create a Posted Sales Invoice
document that will be placed under the History section. At this point the
Customer Card will be updated and the G/L will be hit. If you have the expected
cost option activated, the expected cost that was posted in step 2 will be reversed
and actual cost will be posted to the designated G/L accounts.
If the sales order has been fully shipped and invoiced, the document that was
created in Step 1 will be deleted from the system. However, the Posted Sales
Shipment and the Posted Sales Invoice will be still available under the history
section. Those will be the documents that will be used for future reference. Both
documents will have reference to the original Sales Order No. and Customer PO
number.
Sales invoices (any invoice that does not include inventory items, e.g. service
charges), will be normally created, processed and posted solely by the accounting
department. For recording such sales invoices, the person responsible will use the
Sales Invoice instead of Sales Order. Both documents have more or less the same
functionality with the only difference that Sales Order is used when you have
stock items that need to be shipped from the warehouse, whereas the Sales
Invoice is used to record other fees (e.g. consultancy fees).
Alternatively, the Sales (Recurring) Journal can be used for a simpler way of
recording Sales Invoices.
Section 4: Creating a Sales Invoice for Miscellaneous Fees

Using Sales Invoice
For all sales invoices that will not include stock items (that need to be Shipped in
the warehouse), the user will start from the Sales Invoice document (and not the
Sales Order). Example will be invoice for consultancy fees.
Page: 16 of 43
When you click on the (Sales) Invoice, the program will take you to an existing
Sales Invoice (if any). To create a new Sales Invoice follow the steps bellow:

2.
(or
from the toolbar)
3. ENTER (the document is assigned the next available number)

4.
(or click on the )
5. Select the Sell-To Customer from the list of Customers. If you know the
customer number, you can type it instead of using the lookup button.
Hint: Use Find and Filters to find the customer. Both depend on the
column you have clicked before using them.
6. Click
Page: 17 of 43
Once the customer is selected in the sales header1, all the information
from the customer card will be copied to the sales invoice header. You
need to revise that information and make any corrections if necessary.
At this point, you may get a warning if the customer has past due (i.e.
overdue) entries and/or balance that is greater than the allowed credit
limit. Whether the warning will pop up or not, depends on the setup
specified in the Sales and Receivables Setup.
To proceed, you will have to click on the YES button.
7. Customer Information Pane.

As soon as you select the customer in the Sales Header, the right-hand
side of the upper screen will display additional customer information.
From that menu, you can easily access Comments, Ship-To Addresses
for the customer, as well as Contacts (in the CRM application area).
You can also see the Sales History of the specific customer (i.e.
sales/credit memo lines from posted and unposted documents). You can
use the Sales History and copy lines from one or more previously
recorded documents in the system.
The upper part of the sales invoice screen.
Page: 18 of 43
To copy lines from the Sales History do the following steps:

a. From the left-hand panel in the Sales History window, select the
type of document that you want to copy from.
b. Them, highlight the lines you want to copy
c. Finally hit the COPY TO DOC button
From the same Customer Information pane, you can also view the Available
Credit for the customer you selected.
Note: The Customer Information Pane may require refreshing in order to
show the info. In other words, move to a different record or close and reopen the
Sales Invoice window.
8. Posting Date type todays date
9. Document Date type todays date
Note: Due date calculation is based on the Document Date of the
invoice.
10. Specify a Customer PO No (Note: Depending on the setup you have this field may (not) be mandatory)
11. Payment Terms (Invoicing tab) select the correct code (if blank)
Page: 19 of 43
12. In the sales invoice lines2 create a line in the following manner:
Hint: Make sure you see the columns shown in the sample sales
invoice below:
a. Type Here you enter the line type. Select Account (G/L) or
Resource from the drop down list
b. No. Enter G/L account number or the Resource No. You may
use the Lookup Button ( ) to see a list of valid numbers.
c. Description You can overwrite the default description of the
G/L account or Resource and give details about the specific
transaction.
d. Quantity Enter 1for lines of type G/L account. If you have
selected a Resource on the line type the number of hours you
would like to invoice your customer.
e.
Direct Unit Cost Excl Tax enter the correct amount
If your system configuration requires you to specify certain

dimension, you can show those dimensions as columns and then
select the value. If the dimension applies to the whole document
and not to a specific line, you can either use the two global
dimensions that are placed on the Invoicing tab of the document
header, or select them from the

DIMENSIONS.
If you want to insert comments that will be shown on the

invoice, create a new line with Type <blank>, then type the
comment in the description field. You can also use standard text
by using the Lookup Button ( ) from the No. field.
To see the grand total for the Sales Invoice, hit
The bottom part of the sales invoice screen.
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13. Make sure the Posting Date is todays date.

14. Post the Sales Invoice.
or
Sample Sales Invoice
After you post the Sales Invoice, the document you initially created will be
deleted and you will find the newly created Posted Sales Invoice under the
History section.
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The newly created Posted Sales Invoice will be assigned a different document
number than the initial Sales Invoice. Use that number as reference on the Sales
Invoice.
Using Sales Journal

Another way of creating sales invoices for customers will be through the Sales
Journal. The difference will be that upon posting, no document will be posted
under the History section of the Accounts Receivables (i.e. Posted Sales Receipt
and Posted Sales Invoice).
Page: 22 of 43
To do that, follow the instructions below:

1. Go to the Sales Journal
2. Click on the Batch Name (top left corner) and select the one with your
name
Show/ hide fields to make your window look similar to the one below:
Page: 23 of 43
3. Follow the instruction below to record Sales Invoice:
Posting Date date of the transaction

Note: If you select a date that is not in your range of allowed posting
dates, you will not be able to post the journal.
Document No automatically generated. That number can be

overwritten upon posting by another number, if the setup is such that the
Sales Journal has Posting No. Series.
External Doc. No. Customer PO No.
Account Type select Customer
Account No type or select a valid Bill-To Customer No.
Description the default will be the name of the customer you

selected. You can always overwrite it.
Credit Amount type the amount (Do not use a - sign)
Due Date Due Date of the Sales Invoice (i.e. Document Date +
Payment Terms)
Bal. Acc. Type G/L Account
Bal. Acc. No select the revenue account
Before you post the journal, you may want to run the Test report for any possible
errors or missing information. If there are any problems, you will see a Warning right after the line that causes the error. Read the warning(s) carefully, as those
give you details on what is missing.
4. POSTING TEST REPORT
If you need to specify dimensions, show the related dimensions columns and
make the necessary selections.
5. Finally, you will post the journal.
POSTING POST or
Once you post the journal the lines will be deleted. To see the actual effect on the
General Ledger, go to the Register.
Page: 24 of 43
Section 5: Invoicing Sales Order

1. Find the Sales Order that was initially created by the Sales or Order
Processing department.
When you click on the (Sales) Order,

the program will take you to an
existing Sales Order (if any). Use
or
from the toolbar to
go to the list of Sales Orders. You
will probably use the No. to find the
specific order.
Once you find it, click
to access the Sales
Order.
2. Now, you will have to check/ update several fields before you post the
Sales Order as invoice.
Document Date type todays date

Note: Due date calculation is based on the Document Date of the
invoice.
Type the Customer PO No (if required)
Payment Terms (Invoicing tab) verify/select the correct code
Verify that all other fields in the Sales Order header are correct.
Page: 25 of 43
In the sales order lines:

Hint: Make sure you see the columns shown in the sample sales
invoice below:
Ensure that the quantities that you want to invoice have been already
shipped from the warehouse. You cannot invoice before you ship.
Hint: Qty Shipped field shows all the quantities that have been Shipped. All
quantities pending to be shipped are shown under Qty to Ship.
If you need to partially invoice, modify the Qty to Invoice, so that it

reflects only quantities that you want to invoice at this point. If some of
the lines are not to be invoiced, clear the field.
Hint: If the quantities that are not to be invoiced are for items that are tracked by
Serial Nos. or Lot Nos, you will also have to go to LINE button ITEM
TRACKING LINES and clear/ modify the Qty to Invoice (Base) from the
corresponding lines.
If your system configuration requires you to specify certain

dimension(s), you can show those dimensions as columns and then select
the value. If the dimension applies to the whole document and not to a
specific line, you can either use the two global dimensions that are
placed on the Invoicing tab of the document header, or select them from
the
DIMENSIONS.
If you want to insert comments that will be shown on the invoice, create
a new line with Type <blank>, then type the comment in the description
field. You can also use standard text by using the Lookup Button ( )
from the No. field.
To see the grand total for the Sales Invoice, hit
1. Make sure the Posting Date is todays date.

2. Post the Sales Order.
or
Page: 26 of 43
Sample Sales Order
After you post the Sales Order as Invoice, if the initial Sales Order was fully
shipped and invoiced it will be deleted and you will find the newly created
Posted Sales Invoice under the History section.
Page: 27 of 43
The newly created Posted Sales Invoice will be assigned a different document
number than the initial Sales Order. Use that number as reference on the Sales
Invoice.
Page: 28 of 43
Section 6: Bank Deposits

Creating Bank Deposits
To create Bank Deposits follow the steps below:
1. Go to Deposits
Page: 29 of 43
Sample Deposit Screen
2. DEPOSIT CHANGE BATCH(skip if you are the only person

who creates deposits)
Note: If more than one user is using the Deposit screen, then you need to setup
different batch names for every user.
3. In the Deposit Screen Header
(or
from the toolbar)
ENTER (the deposit slip is assigned the next available number)
(or click on the
) to select the Bank Account
Posting Date date of the deposit
You can use the

next to the No. field, to enter any comments for
that deposit. These comments will be used internally.
4. In the Deposit Screen Lines, create a line as follows
Account Type = Customer
Page: 30 of 43
Account No
Document Type = Payment (default)
Document No. type the check number
Credit Amount enter the amount without using a - sign
(or click on the
) to select the customer
5. Finally, in the Deposit Screen Header, type the Total Deposit

Amount. If correct, this should result in Difference = 0.
Note: You cannot post the Deposit if Difference is not 0.
6. Apply the payment to (an) invoice(s), if necessary (see Section 7)

7. POSTING POST AND PRINT
Finding and Printing Posted Bank Deposits

Once the Deposit has been posted, the deposit slip is deleted and it is moved
to the History (i.e. archive)
Page: 31 of 43
1. Find the Deposit Slip using
then click
2.
Page: 32 of 43
Section 7: Applying Entries

The application of a payment to an invoice can be done in several ways.
Those are described below:
First of all, the policy that governs the application is specified on the
Customer Card (Payments tab)
Manual means that the program will apply payments only if you specify
a document.
Apply to Oldest means that if you do not specify a document for the
payment to be applied to, the program will apply the payment to the
oldest of the customer's open entries.
The following scenarios are for the Manual application method:
Applying the Payment to One Invoice only

In the Deposit line that you created in Section 6 of this document, fill out the
following fields (you may need to show the columns if you do not see them):
1. Applies-to Doc. Type Skip this and have system fill in for you.
2. Applies-to Doc. No. select the invoice you want to apply the payment to
and click OK
Applying the Payment to Multiple Invoices

1. In the Deposit Line that you created in Section 6 of this document, clear
the following fields (you may need to show the columns if you do not see
them):
Applies-to Doc. Type
Applies-to Doc. No.
2. Click on
APPLY ENTRIES
Page: 33 of 43
In the screen that pops up, the header section contains all the details for the
payment line.
Note: The fields highlighted in green are relevant only if the payment was in a
different currency than the local one.
The lines below show all the open Customer Ledger Entries for the Customer
who issued the check.
3.
Click on the line that represents the invoice that you want to apply the
payment to , then click the
. The Apply-To ID field will be
populated with the Document No of the payment line that you created in
Section 6.
Hint: You can hold
and select multiply lines. Then, hit
4. Payment Discounts
If the Invoice that you selected has payment terms that allow you payment
discounts (i.e. Pmt Discount Date on the line is on or after the work date),
then the payment discount will be reflected in the bottom of the screen. You
can change Pmt Discount Date and Remaining Pmt Disc Possible fields if
needed.
Note: You have to make a full payment for the invoice in order to get the
payment discount.
5. Payment Tolerances
Page: 34 of 43
Also, if you have set up a policy for Payment Tolerances (in the General
Ledger Setup), that is allowing to close invoices when you have an over or
under-payment for an invoice up to a certain limit, the Max Payment
Tolerance field on the line will show that limit.
6. Partial Payments
If you want to create a partial payment (i.e. apply the payment to several
invoices and specify the amount to apply), after you complete step 1 above,
click in the Amount to Apply field and overwrite the amount.
7. Click
Note: The Amount field on the payment journal line will be filled in
automatically if you left it blank.
Applying the Payment to Invoice(s) after Posting

It is also possible to proceed with the posting of the payment without any
application (e.g. you are not sure which invoice you are paying). If you
decide to do that, you will simply finalize the manual creation of the payment
line; print the check if computer checks; and finally post the journal.
In this case, you will do the application after the posting of the journal. To do
that, follow the instructions below:
1.
Go to CUSTOMERS
Page: 35 of 43
2.
3.
or
Find the Customer that you are interested in using the
4.
5.
Click on the
on the Customer
Card. Use the drill-down button, or

to get to the Customer Ledger
Entries. You can also access the Customer Ledger Entries by using
+
Note: Only when you click on the Balance $ field you will be able to see the
drill-down button
6. Click on
APPLY ENTRIES
Page: 36 of 43
The process will be somewhat similar to the one described earlier with few
additional steps:
7. First, you need to select the payment line from the lines and move it to the
header. To do that, click on the payment line and then hit
.
8. If you want to undo step 7, use
9. Click on the line that represents the invoice that you want to apply the
payment to, then click the
. The Apply-To ID field will be populated
with the Document No of the payment line that you created in Section 6.
Hint: You can hold
and select multiply lines. Then, hit
10. Payment Discounts

If the Invoice that you selected has payment terms that allow you payment
discounts (i.e. Pmt Discount Date on the line is on or after the work date),
then the payment discount will be reflected in the bottom of the screen. You
can change Pmt Discount Date and Remaining Pmt Disc Possible fields if
needed.
Note: You have to make a full payment for the invoice in order to get the
payment discount.
11. Payment Tolerances
Also, if you have set up a policy for Payment Tolerances (in the General
Ledger Setup), that is allowing to close invoices when you have an over or
under-payment for an invoice up to a certain limit, the Max Payment
Tolerance field on the line will show that limit.
12. Partial Payments
If you want to create a partial payment (i.e. apply the payment to several
invoices and specify the amount to apply), after you complete step 1 above,
click in the Amount to Apply field and overwrite the amount.
13.
to post the application.
Page: 37 of 43
Alternatively, the above steps can be performed from the menu under the
of the Apply Customer Entries window.
Section 8: Unapplying Entries

If you made a mistake in the application, you can unapply the entries by doing
the following:
1. Go to the Customer Ledger Entries window (see Section 2)
2. Select the payment line
3. FUNCTIONS UNAPPLY ENTRIES
4. UNAPPLY
Section 9: Reverse Entries

If you made a mistake and you want to reverse a specific transaction, you can do
that by following the steps below:
1. Go to the Customer Ledger Entries window (see Section 2)
2. Select the line you want to reverse
3. FUNCTIONS REVERSE TRANSACTION
4. REVERSE
Note: You can only reversed entries that have been unapplied. Therefore, you
may need to perform the steps in Section 12, before reversing.
Page: 38 of 43
Section 10: Creating Sales Credit Memos

You will have to always create Credit Memos by copying the initial Sales
Invoice. Follow the steps below to create a Sales Credit Memo using the Copy
Document function:
1. Go to (Sales) Credit Memo
When you click on the (Sales) Credit Memo, the program will take you to an
existing Sales Credit Memo (if any). To create a new Sales Credit Memo
follow the steps bellow:

3.
(or
from the toolbar)
4. ENTER (the document is assigned the next available number)

5. Select a Sell-To Customer No.
6.
COPY DOCUMENT
Page: 39 of 43
7. Fill out the Request Form as follows:
Document Type From the drop-down list select the type of

document you want to copy from (normally Posted Invoice).
Document No. Lookup and find the document you want to

copy from
Include Header ensures that all the details on the header of

the source document will be copied to the credit memo.
8. Click
9. Change the Posting Date to Todays Date
10. Specify External Document No (i.e. RMA No)
11. Delete unnecessary lines or edit/add lines
12. If you want to insert comments that will be shown on the credit memo,
create a new line with Type <blank>, then type the comment in the
description field. You can also use standard text by using the Lookup
Button ( ) from the No. field.
13. Post the Sales Credit Memo.
or
Page: 40 of 43
Sample Sales Credit Memo
The COPY DOCUMENT function allows you to copy a whole

document. You can then delete or modify the lines.
However, if you need to copy lines from different documents, you can use
the GET POSTED DOCUMENT LINES TO REVERSE function.
Page: 41 of 43
Show Reversible Lines Only

Place a check mark in this field to see only lines that have quantities that
are available to be reversed or returned.
Placing a check mark in this field hides those lines where the quantities
have already been completely returned.
This field is only available for posted shipment and posted invoice lines.
Page: 42 of 43
Reports
Aged Accounts Receivable
Use this report to see the aged remaining balances for each customer. The program lists customer
transactions by transaction date or due date.
To limit the amount of information, set the proper filters before you print or sort a report. You
can enter filters manually into the fields, or select the lookup or drill-down button, which appears
to the right of the selected field. You can check the results of your filters as you enter them by
pressing the lookup button in the bottom left corner of the request window.
Projected Cash Receipts
Use this report to project receipts for up to four periods. You can specify the starting date as well
as the type of periods -- days, weeks, months, years.
Daily Invoicing Report
Use this report to show total invoicing or credit memo activity or both for a particular day or
range of dates. This report shows one line for each invoice or credit memo. If you want both,
Navision Financials will show invoice and credit memo activity on separate pages.
Note that Navision Financials sorts the report by invoice number or credit memo number, not by
date. You must select a Posting Date filter by entering a single date or a range of dates
Customer Sales Statistics
Use this report to see sales statistics for each customer. The report includes information for five
periods counting back from the date you specify. The report includes the sales ($), profit ($),
profit %, Inventory Discounts ($), and Payment Discounts ($). Navision Financials calculates
statistics for sales before the date you enter, three intervals from the date entered, and for all
sales following the three intervals. The length of those intervals are set from the Options tab.
Top __ Customer List
This report lists the top customers by balances or sales and includes a graph to quickly show you
how they rank. You can include up to 99 customers.
Outstanding Sales Order Status
Use this report to see detailed outstanding order information for each customer. The report
includes shipping information, quantities ordered, and the amount back ordered.
Note: these are just a few of the reports in Receivables
Page: 43 of 43

Accounts Receivables NAV 5.0

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Accounts Receivables NAV 5.0

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SCS, Inc.

NAV 5.0 Accounts Receivable

Copyright, SCS, Inc. 2008

Section 1: Customer Card

Copyright, SCS, Inc. 2008

2. Click in the No. field

from the toolbar)

- that is an indication that the specific customer

6. Type the Name and the Address

8. Type a Country Code.

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9. Blocked is used to block the creation/ posting of documents related to

key for the specific field.

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Foreign Trade Tab

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lists all customers

- filter on any field. For example, customers in USA, with a

Balance over $10,000. Remember to click on the

button when done to

Copyright, SCS, Inc. 2008

Section 2: Analyzing Customer Ledger Entries

Card. Use the drill-down button, or

Copyright, SCS, Inc. 2008

Document Type indicates the type of transaction (e.g. Invoice,

Customer No Bill-To Customer No.

External Doc. No.

o For Payments Deposit Slip No

Amount amount of the Invoice/ Credit Memo/ Payment/ Refund

Remaining Amount if a payment/ credit memo had been applied

Open If Remaining Amount is different than zero, then Open will

Detailed Customer Ledger Entries

Finding the Source Document or Related Postings to the G/L

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Section 3: Sales and Receivables Process Overview

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Section 4: Creating a Sales Invoice for Miscellaneous Fees

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1. Click in the No. field

from the toolbar)

3. ENTER (the document is assigned the next available number)

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7. Customer Information Pane.

The upper part of the sales invoice screen.

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To copy lines from the Sales History do the following steps:

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Direct Unit Cost Excl Tax enter the correct amount

If your system configuration requires you to specify certain

header, or select them from the

If you want to insert comments that will be shown on the

To see the grand total for the Sales Invoice, hit

The bottom part of the sales invoice screen.

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13. Make sure the Posting Date is todays date.

Sample Sales Invoice

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Using Sales Journal

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To do that, follow the instructions below:

Copyright, SCS, Inc. 2008