Professional Documents
Culture Documents
More than any other creation of the post-war Labour Government the National
Health Service has been regarded with veneration and satisfaction by those on
the left. And indeed, confronted with the vicious medical anarchy which prevails in the United States, no generous person can fail to regard with some gratitude the effort to provide adequate medical care for the whole British population, to raise the ethics of medical practice above those of the market place.
Nonetheless such veneration and satisfaction has blinded those on the left to the
immense faults of the NHS, considered in a socialist perspective. An earlier
article, in New Left Review 34, attempted a definition of health on socialist
principles; in the article which follows a number of crucial factors have been
selected which dramatically illustrate the failure of the NHS to care properly for
those for whom it was set up, and how this failure has affected the doctors around
whom, and despite whom, the NHS was erected.
3
Both doctor and patient showed no awareness, had been given no indication, of
how the new Health Service might embody an entirely fresh approach to illhealth.
The doctor/patient relationship has been the subject of innumerable
edulcorations on the radio and television. Time and again we are shown
the doctor as an altruistic, humane healer, above the vulgar influence of
cash and business interest; and the patient, ready to co-operate with
him for his own good. Why such falsification? The doctor/patient
relationship is pitted with conflict; the lie merely repeated to dull
our suspicions.
What generates this conflict? The kind of medicine which the doctors
practise and the nature of sickness itself. The new diagnostic and
therapeutic techniques, extraordinarily potent by comparison with their
predecessors, entail much greater risks to the patient. To use them
safely the practice of medicine requires ever greater precision and order.
Rules have to be imposed and applied: to enforce them hierarchy and
discipline are needed. But doctors are trained as decision takers, their
education teaches them adulation of professional independence, of full
medical responsibility for the patient, of continuity of care. The form
which the scientific revolution in medicine has imposed on the actual
structure of the practice of medicine has engendered conflicts between
the doctor and medicine itself, conflicts which the doctor cannot act
out because of his professed ethic and his attitude to medicine and the
patient. The strains burst forth in jets of anger and frustration, in autocracy, abruptness, the imposition of the doctors will on his patient, as
his right.
In practice it is unusual for anyone to claim that there is privilege;
though in one sense it is obvious: the doctor is well, the patient sick.
This confers a wide range of advantages, in particular mobility and freedom. In addition, the sick man has had imposed upon him a dependent
role, he has asked the doctor in, he has asked his advice, he is willing
to take it; this is the contract he has entered. Then there are the demands of society. Society does not want people to be sick. This is the
reason for the institution of medicine. The doctor has to protect
society from excessive sickness; a sickly society is inefficient and may
die out altogether, as the early settlers of Greenland did. At the same
time society is continually on the watch for fake sickness. People
appreciate that the environment can produce sickness in them, but that
they, in their turn, can protect themselves from their environment,
their society, by the production of sickness. The reality of such sickness is disputed, though conceded by the common idiom. We say we
are sick of work, of this district, etc. For such cases society needs
doctors as policemen, to protect itself against the skrimshanker, the
malingerer, the lead swinger. And the doctor resents this role for through
it he is brought into conflict with his professed loyalty to the patient. This
is why doctors resent certification. If a doctor refuses to concede the
right of his patient to take time off work by signing the certificate, he
exposes his role as health policeman, his loyalty to the other side, an
4
allegiance which he may prefer for social or class reasons beyond his
stated one.
Resentment and Fear
The difference between the attitude to sickness of the patient and of the
doctor is pronounced. Sickness, disease and death are the doctors
stock in trade. From the very earliest days of his medical education the
medical student is on intimate terms with death. The cadaver is his introduction to the preclinical course, the autopsy specimen to his
clinical. In such ways the sensibility of the medical student, at this
stage in its formation no different from that of any other man, with its
strong but suppressed fear of disease and death, is assaulted. Some
students drop out. Those who remain are bound together: such harsh
and traumatic experiences are part of the initiation of the medical man.
Later, in the wards of his teaching hospital the student encounters
disease removed from its environment and studies it without its context. Here the student is encouraged to follow the fortunes of a given
patient, the vehicle of this or that disease, mastering the details of his
condition and following its course to a successful cure, to palliation or
to death. Again and again he will do this until he has learnt the folly
and dangers of attaching himself too closely to any patient. (The lesson
is enshrined in the aphorism you cant die with every patient.)
6
All the same the doctor would be less than human if he were able to
maintain complete objectivity before his patients suffering. His training then fastens on him another bucklertechnical competence. This,
of course, is the most important part of his contract with the patient,
and the technical competence of the doctor is both his protection and
his most important tool. The understanding between them is clear on
this count too, that the doctor should place the interests of his patient
above all other considerations; that he should have an entirely objective
estimation of the patients needs and that what he does for the patient
should be based upon these considerations as they impinge upon his
knowledge and technical ability. The doctors confidence arises from
his technical ability and is eroded just because that ability can never be
adequate. In the first place technical competence per se gives the doctor
only a limited social assurance in his regular confrontation with all sorts
and conditions of men. His experience has probably been confined to a
small and well treated group, any other experience he may have had is
vicarious, not actual. His advice, therefore, is couched in terms of his
own priorities, the importance he allocates to health in life, the security
which his work has assured him. He has had little experience of hard
manual labour in rough conditions, little experience of poor housing,
poor food. In the second place there are very many diseases which the
doctor cannot cure, where the best he can propose is palliation and
where, nevertheless, although he will not have claimed that he can cure
his patient no matter what, a cure is expected of him. He is liable to be
set back on his heels by the realization that his technical competence,
his knowledge, is a real disadvantage.
Again, in every medical situation technical competence is challenged
by the maverick element in the biological organismtoxic reactions to
drugs, the atypical presentation of disease, miracle cures, and, equally
miraculous, the fulminating advance of disease. (The ascription of
cures alone to the kindly intervention of the deity is a vivid example of
the superstitious tolerance of people to the chance successes of doctors.)
Prediction is also expected of him, the ability to forecast the course and
outcome of disease. But even a long experience of disease may be confounded by the wild human and spiritual response to stress. Everyone
knows the story of the man given three months to live who outlives
his doctor. Can technical ability provide the formula with which to
explain to bereaved relatives the statistical inevitability of the one in n
fatalities to this or that drug?
Hardly Credible Rights
The National Health Service Accounts for 196061 show that there was a large
difference in the cost of caring for a patient in a hospital administered by a Hospital
Management Committee and in a hospital administered by a Board of Governors.
Acute
Cases
Net in-patient
cost per week
Net in-patient
cost per case
27.16s.11d.
53.12s.3d.
Mainly
Acute
23.19s.6d.
63.18s.9d.
Acute
Cases
36.12s.1d.
74.4s.od.
Mainly
Acute
10
32.4s.1d.
83.11s.4d.
Type of hospital
HMC
Hospital
BOG
Hospital
Lee, JAH et al. Lancet, 1957, ii, 785; 1960, i, 170 and Medical Care, 1963, i,71.
11
39.5
26.6
50.9
44.0
65.8
60.7
41.6
57.6
32.2
38.8
22.0
26.6
16.7
15.8
15.2
15.1
10.8
12.3
2.2
1.7
2.1
1.4
0.4
table5
The next
compares the secondary education of British male
students. Male students at London teaching hospitals are compared
with male medical students over the rest of the country and with male
students in all other faculties.
Headmasters Conference
and Independent Schools
Direct Grant Schools
Grammar Schools maintained by
the Local Education Authority
Non-HMC Independent
Schools
London Medical
Schools
Other Medical
Schools
All University
Faculties
43.1
9.0
32.5
13.4
21.3
12.6
42.3
48.6
60.2
4.7
4.3
5.0
12
It would be unwise to extrapolate too far from these bizarre figures, but
it cannot be denied that the medical profession, judged by its recruitment lies stranded on the beaches of tradition.
In their publications at least, medical educators make clear what they
look for in candidates for medical training. Dr Henry Miller of the
Medical School of Kings College, Newcastle spaciously declared that
the only qualities required in a medical student were high intelligence,
good character, pleasant personality, robust physical and mental
health, indomitable spirit, boundless physical energy, a sense of humour,
and keen ambition disciplined by a lively social conscience. He must
also be happy. Of course, such qualities would also fit the applicant to
take up the post of Prime Minister, Archbishop of Canterbury, or
Secretary of the Medical Research Council. Unfortunately they are not
conspicuous among those seeking to sit at the feet of the medical
teachers in the University of Newcastle upon Tyne. On a more
realistic level, said Dr Miller, it would perhaps be reasonable to examine the qualities of really good doctors. In this connexion he would
refer to the kind of doctor anyone would like to look after them if they
were ill. . . What were the qualities manifested by such a man? The
first was that he was not always by any means intellectually brilliant. I
think he is always intelligent, and usually very intelligent, but often in
a rather pragmatic way. It seems to me that clinical medicine has little
use for the neurasthenic type of individual . . . I know there have been
great neurasthenics . . . but I do not think any of these had the qualities
required in a responsible clinician . . . Finally I would say that there is
another quality which is required and which is in many ways the most
important. I refer to common sense . . . we all know brilliant academics
to whom nobody ever entrusts their health. They may be positive
geniuses but they lack . . .
The tone is familiar, recalling the accreted wisdom of a hundred publichouse arguments; the facetious positing of the unattainable ideal, the
appeal to sound common sense, the preference for the empirical man
rather than the brilliant one, and more seriously disturbing than any of
these, the conception of the ideal medical man in terms of the clinician,
the organic medicine man.
The greatest failure of the teaching hospital is its failure to see the
medicine it teaches in terms other than its own. In them the needs of
clinical medicine have been promoted over the requirements of the
whole Health Service. The irony of Bevans device to ensure the participation of the most prestigious doctors and hospitals has been to give
them the power to distort the NHS according to their will.
The Medical Curriculum
Charlotte Bingham, author of the best seller Coronet among the Weeds
answers questions put by the Rev. Jos. Christie, SJ. Is Chastity out of date?
HOSPITAL OPERATIC SOCIETY
Dr A will address the Union on: The Christian Approach to Vacations (sic).
Numerous advertisements for Hops.
There are approximately one and a half million people in this country who are
members of insurance schemes which make private medical care available to
them.
In June 1964, the Nuffield Nursing Homes Trust was operating 10
homes with 303 beds in all and planned to open five more homes, each
of about 30 beds, by the end of 1966 to counter the danger of private
treatment being menaced by a pincer movement of increasing demand
and diminishing supply. In 1961 pay beds comprised 1.1 per cent of all
NHS beds, a slight fall from 1949 when pay beds comprised 1.3 per cent
of all beds. Lees and Cooper6 commented. At first sight the fall in the
number of pay beds seems odd in view of the rapid rise in the number insured privately. A partial answer to the paradox is that 194961 falls
into two distinct periods. During 194953 the number of pay beds and
private patients fell sharply. Since then the number of beds has fallen
very little and even rose in 1961 while the number of patients has risen
by 18 per cent and has been in line with the increase in NHS patients as a
whole. In short, an abrupt fall in demand for pay beds during 194953
was succeeded by a sustained increase that shows every sign of continuing.
The government has not yet revealed its plans for pay and amenity
beds in the current hospital building programme. One view is that the
number of pay beds may well increase sharply and is based on the fact
that many regional boards have asked the leading provident associations
for the number of members living in their areas.7 On May 5th, 1958,
Walker Smith, then Minister of Health said, I am always prepared to
consider proposals both for private and amenity beds where this is
possible and where, in the view of the Regional Hospital Board, there
is a demand.
As counterpoint, the Annual Report of the Minister of Health 1961
stated that the number of beds unused for lack of staff exceeded 10,000,
slightly less than double the number of pay beds administered by the
NHS.
Hospital Pay Beds
Private practice occurs both in the general medical services and in the
6 BMJ
7 Financial
17
and 63.
cit. Cmnd. 9663 para 401.
10 Op.
18
private room and one can more easily continue to lead a more normal
life.
Sickness is, of course, a very personal matter and different people
react in different ways. Some are naturally gregarious and enjoy being
with others with whom they can discuss their illnessesand the food.
They do not mind being woken up early, or whether the windows are
shut when they would like them open, whether the lights are on when
they want to sleep, or being disturbed at night by extraneous noises and
possibly themselves disturbing other patients. Others find these things
distracting and prefer the independence of a room of their own which
also may possibly help them to feel as if they were at home.
While everyone is entitled to hospital treatment under the NHS, it is not
always possible nor is is reasonable to expect that it can be arranged so
as to fit in with the patients wishes.
Reasonable in tone, this explanation reveals some of the most pernicious aspects of private practice. It is not made entirely plain why those
who are not gregarious and who dislike being woken at six oclock
should either have to pay to escape these unpleasant features of hospital
life or submit to them. In effect private medical insurance schemes are
particularly beneficial for certain privileged classes in the community,
typically, important business personnel. Because their companies can
claim tax rebate on the money spent, the community as a whole pays
indirectly for private medical service for these people. Furthermore,
where the facilities of the Health Service are already inadequate, the
public pays part of the cost of a private medical service which has
priority over the ordinary one.
Luxury Service
I shall make only a few simple points about private practice. In the
first place, it is wrong that medical facilities should be expended on the
provision of a luxury service for a few when there is evidently so great
a need for them to be used for the common good. Secondly, it seems,
to judge by the brochure at least, that a sophisticated group of consumers are preventing their own high standards from becoming widespread throughout the National Health Service. As I have made clear
elsewhere, the NHS badly needs the valuable opinion formed of doctors,
consulted by these consumers, at the personal, the administrative and
the Ministerial level. Finally, it is unjust that doctors who owe their
training to education on grants at medical schools here, and their
experience and eminence to work which they have done in the NHS at
everybodys expense, should apply this valuable knowledge only to a
highly select number of patients. A solution would not be impossible.
Employees of the NHS, like any other public employee, should not be
allowed to subcontract their precious skills to the highest bidder.
Doctors should be either whole-time employees of the Health Service
or not. There can be no room for private practice under the mantle of
the NHS: if doctors wish to work on their own account that must be
their affair and we should not expect the public to subsidize them. And
of course there should be no pay beds in NHS hospitals either.
19
A further element of private medicine is its display of doctors medicine in an almost pure form. Medicine, that is to say, confined to the
doctor, the patient and his money. In most other kinds of medical
transaction other elements play a part. The reactions of doctors to all
intrusions of non-professional control into medicine are very similar.
Further non-medical administration has only to be proposed for the
medical ant-heap to be in an uproar, and the doctors thrown into the
utmost perturbation.
The crux lies in the problem of financing curative medical services.
The doctor presents his bill at the very moment when the patient is
least able to pay it: the more serious the illness, the more necessary
medical attendance; the greater his disability, the worse his financial
embarrassment. The idea, which was practised in the East, of paying a
doctor to keep you fit (in effect preventive medicine) has never taken
root in the more backward West. The earliest of the doctors concerns,
therefore, has been to devise means of getting round this problem,
since their philosophy prevented them from seeing easier means,
sociologically and medically, of overcoming it.
One solution was to treat only the wealthy: the doctors who were
once retainers at the great courts are still to be found in spirit with their
exclusive private practices. Another answer is to charge those patients
who are sufficiently wealthy a disproportionately large sum for
medical services, to pay for the treatment of those who are not. It is a
delicate system, however, depending on the rich patients willingness
to be mulcted for the benefit of the poor, and on the doctors willingness to divert such profits to the treatment of the poor. Sooner or later,
if the doctors are to treat poor patients and be paid fairly for their
treatment, some kind of insurance scheme is essential. It is at this
moment that the most basic clashes between doctors and society
occur. Who is to care for the sick poor, and secondarily, who is to pay
for this care?
Quarrels are likely to arise, moreover, between doctors about who
should undertake the unrewarding care of the poor. Before the institution of the NHS there was no provision to pay for adequate consultant services, and they flourished only in London where consultants were retained by the teaching hospitals and so had the opportunity
to work up a flourishing private practice. In the provinces they were
particularly sparse. In the North East in 1946, excluding Newcastle,
there were only two doctors with an exclusively consulting practice in
medicine.11
Today consultant services have been established to cover the whole
country and the quarrel rather takes the form of competition to be
appointed to hospitals whence a private practice can be launched.
Another expression of the same problem is the enthusiasm of the BMA
that patients should have free choice of their doctor. Of course patients
should. If the catch phrase is reversed though, it is a little plainer what
11 The
20
The question of who is to pay for the medical care of the poor is closely
related to the first question. The issue is between the community and
sections of it. There were, and still are, doctors and sects whose religious idealism was sufficient to encourage them to take responsibility
for care of the poor; but society was not ready to do so until certain ideas
and attitudes to disease had been either superseded or adopted. So long
as disease, for example, was seen as punishment or a visitation, it must
have seemed futile or presumptuous for the community to interfere. To
some extent the singling out of diseases which are usually contracted
during sexual intercourse and the undertone of condemnation of those
who have such venereal diseases is a residue of this pernicious ideology. Again, in the wider context, the refusal of most general practitioners either to give honest contraceptive advice or to fit contraceptive devices for unmarried girls should be remembered. And while the
scientific revolution of medicine was freeing society of its incorrect
conceptions of disease, workmen whose experience taught them immediate connection between the environment and disease were starting
to form clubs and friendly societies to help pay for medical care. From
such societies, the more comprehensive idea of NHI grew. But from the
outset there was bickering between doctors and patients about who
should control them, for with control went the power to adjust the
doctors fee. Already the dispute about the comparative merits of fee
per item of service, capitation payment and a salaried service was
beginning. What is the importance, to doctor and to patient, of these
alternative modes of payment?
The advantages of a fee per item system to the doctors are evident. The
imposition of a fee on the patient, the right to adjust it, the right to
charge the wealthy patient more heavily without losing anything by
treating the poor patient, all these features explain the demand for such
a system now among doctors in England. Its disadvantages to the
patient are equally plain. The doctor-patient relationship is set according to the amount of money the doctor reckons he can charge the patient.
There is financial impediment to the free access of patient to doctor. A
class system is built into a national health insurance scheme. The
doctor alone, not the patient, is the arbiter of the value of his services.
The Capitation System
reveals all too clearly there is little point in struggling to gain a few
more patients if the real determinant of the GPS income is a previously
agreed average. As one doctor said, The capitation method is all
right so long as the capitation fee is big enough. So I asked him what
he meant by big enough. The reply was, Twice what it is now. I
thought he had a point there.12
The real disadvantages of the capitation system, are the abuses it permits. In 1958 the Medical World Newsletter gave the example of two
practices, both of which were managed by well-trained doctors. One
was a group practice of three partners with ample nursing and clerical
assistance, which was responsible for 7,000 patients. The other practice,
which also had 7,000 patients, was run by two partners from their own
homes with little assistance. The expense ratio to payment of the first
practice was 49 per cent so that each partner earned 1,320. The other
practice had an expense ratio of 23 per cent so that each partner earnt
3,00013
There are other abuses to which the capitation system is subject,
especially partnerships which are financial fictions and partnerships in
which the amount of money earned by each partner bears no relation
to the amount of work each does. It is particularly difficult to obstruct
the former just because it is in the interest of good general practice that
doctors should be encouraged to work in partnerships rather than alone;
and it is not possible to assess the number of partnerships which are
fraudulent in this sense because it is, and should be, to some extent in
the doctors financial interests to work a partnership. About one quarter
of all GPS work single handed, and about a half in partnerships of two
or three. Only about a sixth work in partnerships larger than three
whose size suggests a genuine group practice. As for partnerships in
which the senior partner earns a disproportionately large amount of
the total income, especially scandalous examples have been found of
senior partners taking a half to two thirds of the income without ever
seeing a patient14 but again the extent of such sharp practice is unknown,
and probably since there is at present a shortage of recruits to general
practice, diminishing. It is doubtful whether the capitation system
could ever be made proof against such abuses without being so trammelled with restrictions that it would present nothing but disadvantages
by comparison with a salaried service. Indeed, it is significant that now
that the doctors seem to have reached the limit of their patience with
the system, it is to the fee-per-item-of-service method that they have
turned, seeing, no doubt, freedom (by which they mean room for
manoeuvre) in that system which they are now denied by capitation.
We are left with the salaried service whose advantages are precisely that
it avoids the failures of all other means of payment, in particular because the dialogue between doctor and patient is not accompanied by
the bass drone of financial considerations on either side. But the dispute
12
22
This survey of the Health Service has not touched on vast areasits chronic
shortage of money and staff, its long waiting lists, its antiquated hospitals and its
squalorthe usual excuses for its failure to satisfy the ideals of its founders,
The effort has been to show is that these deficiencies are secondary, not primary,
symptons of its failure.
A maximalist interpretation of health must not be the excuse for
facile pessimism: that its implementation is impossible before the
establishment of a socialist society. The socialist society will not rise
like Aphrodite, perfect from the waves; and a socialist strategy for
health can only take place within the framework of the struggle for a
socialist society. It should be formulated with two main points in mind.
First there is the part it plays in the overall socialist strategy by helping
both patient and doctor understand what health is or should be, by
encouraging constructive criticism of the inadequate service, by exposing valueless social reform. Second, there is the extent to which its
attempts at temporary improvement can alleviate the suffering, the
misery and the day-to-day hardships of life.
The socialist strategy for health must be a revolutionary one. As such it
cannot afford to ignore the strength of the opposition. Where does the
strength of conventional medicine lie? In the doctors and the institutions they have created to practise their kind of medicine, and in peoples
confidence in their competence and in the adequacy of their services. In
the end we shall have to assault both these positions. Until we can do
so we must erode them little by little. At first the attack on the doctors
can be directed against the topical and important deficiencies of general
practice: the crowding of people, sick people, into bleak, drab, cold
waiting rooms, queues for attention, cursory examination, no explanations, no sympathy, mechanical sympathy, medical obscurantism, rudeness. Against the hospitals we may use all the complaints of such enlightened bourgeois organizations as the Patients Association; and we
can also condemn them openly and directly as squalid legacies in ideology as well as form of the Poor Law. It is essential that the attack
should be not only an attack but also an education in the real nature of
the institutions and of their philosophy.
Even more important tactically will be the ousting of the doctors from
their position as unique arbiters on all matters of health. Until now all
medical planning has required the expert opinion and acquiescence of
doctors. The expert opinion and acquiescence of patients has not been
so eagerly canvassed. The doctors have argued that patients lack the
information to discuss these matters intelligently. In fact, patients have
persistently shown a great curiosity about disease and the management
and sociology of the health services which has been fobbed off with
vulgarizations such as Dr Kildare and Emergency Ward 10. The curiosity
has been stunted by the doctors reluctance to discuss these matters with
them. Self-management must be brought into the health services, not
23
But the most vivid way to demonstrate the inadequacies of the Health
Service is to compare it with what it could be. Socialist medical personnel, co-operating on an equal footing with health workers of all
kinds, could set up a pilot scheme in social and environmental medicine
in the form of a health centre. In this way the public would see the
fundamental difference between an attempt to practise medicine on
socialist principles and even the most altruistic medicine now prac24
tised in the NHS. It might even be possible for a socialist medical administrator of sufficient prestige to persuade a Minister of Health of
the advantages of such a scheme so that it could be carried out with
ministerial financial support. But even if the Ministry lacked the imagination to realize how the Health Service would benefit, a trade
union at least should be convinced of the use of such a scheme for its
members and their families. Such a plan demands a medical staff who
are socialists and therefore sensitive to the needs and possibilities of the
plan, who have learnt or are willing to learn to do without the undemocratic traditional doctor/patient relationship and try to cultivate
in its place a co-operative spirit, as much patients self-management as
doctors control. Of course, this requirement will present the greatest
difficulties. Patients have become so conditioned to their undemocratic
doctor/patient relationship that they will be as hard to wean from it as
the doctors.
What can this pilot health centre scheme give the community which
could not be given by a conscientious set of doctors working as a group
practice? The principles behind the work of the centre would be quite
different from those which underlie group general practice. Patients
will have opportunities for choice, treatment, and information at present
denied them. Further, questions of health and sickness would be
studied, not in their present fractured and dehumanized context, but in
an environment which would illuminate more truthfully the problems
of how people are distorted by their surroundings and how these
surroundings must be changed.
25