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ArghyaPrakashNayak

Email id : a.prakash.nayak10@gmail.com
Mob: +91-8095625766

Career Objective:

A long term growth oriented and challenging career with a company of good
repute, ethics and excellent working environment, where I can utilize my
abilities and skills to the maximum extent for the development and progress
of the company in this competitive and global environment.

Work Experience :
v Working as a L1 Consultant for Seller Support Process at Flipkart from
February 2015 to till date.

v Worked as Computer Faculty at Bharat ITI College, Bhubaneswar from


January 2013 to December 2014.
v Worked as a Computer Instructor at Kalinga Bikash Computer, Cuttack
from September 2010 to August 2012.
v Worked on Windows XP, Vista, 7 and Windows 8 Computers and resolve
the issues related to software and Operating system.

Roles &Resposibility :
v Currently working as L1 Seller Support Executive, Where we provide
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Voice & E-mail Support to the Flipkart Sellers.


Deals with the sellers issues like Account Registration, Account
Verification, Account pending due to fake products, Listing Visibility on
website, Product Search issue, Infringement Complaint from seller.
Try to solve their issues within the scope of L1, If its a major issue then
escalate the issue to the relevant department and provide the TAT to
the seller.
Familiar with the Incident Management.
Having knowledge about ITIL process.
Creating, classifying and updating incident records.
Verifying the customer profile data and updating the information if
appropriate.
Resolving incidents or assigning for resolution.
Assisting support team while having any issue.
Integrating with email engine to send information and notification to
concern person.
Notifying day-to-day issues related to various users.
Coordinating and validating resolution.
Assisting customization as per client's requirement.
Closing incidents and determining customer satisfaction.

Interest:
v Reading books, I am passionate about playing games. Love
playing online as well as mobile mini games.
v I am one among the obsessed lover of Candy Craze game. And in
mobile my boredom gets minimize with Temple Run.
Technical Profile:
Operating Systems

Windows 8, Windows 7, Windows


XP, UNIX

Programming Languages

C, SQL

Packages

Ms-office

Ticketing Tools

Remedy 7.6.04

Education:
v B.Tech in Computer Science & Engineering (2010) from Biju Pattanaik University
of Technology, Odisha, IN.
Personal Skill:

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Self-Confident.
Optimistic.
Excellent writing skill.
Taking initiative in Technical matters.
Ability to work under pressure.

Personal Specification:
Sex:
Male
Nationality:
Indian
Marital status:
Single
Language known: English, Hindi, Oriya

Declaration:
I hereby certify that the above information furnished is authentic to the best
of my knowledge and belief.

Date:
Place: Bangalore
Prakash Nayak

Signature:
Arghya

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