Kelly Murphy

Kennesaw, GA 30144

770-658-4273
krisnkel@gmail.com

Education
University of Phoenix
Master of Business Administration (MBA), Emphasis in Human Resources

Online Program, 2005

Georgia Southern University

Bachelor of Science (BS), Psychology

Statesboro, GA, 2000

Professional Experience
Abol Software, Woodstock, GA
2015 - 2016
Account and Project Manager
Consulted influential clients on SAAS based shipping and logistics solutions.
Provided training for clients on company products to increase efficiencies, resolve ongoing issues, and/or automate
a current manual process.
Developed and executed detailed project plans that involve coordinating with other departments and clients to
keep project on schedule.
Family Management, Atlanta, GA
Provided care for terminally ill family member
Provided home organizing services for friends/family
Meal planned and cooked for friends/family
Relocated to Atlanta for spouses job

2014 - 2015

Prestige Protection, Northern California

2012 - 2013
Client Services Manager
Ran operations for two branch locations and a 40-vehicle fleet.
Consulted with clients to determine customized security solutions.
Leveraged software programs Team Software and ADP to manage the revenue cycle including but not limited to:
P&L, AP, AR, scheduling and payroll.
Enhanced succession planning and strengthened leadership pipeline by creating leadership training program that
identified, coached and mentored high-potential internal talent.
Refined the employment process (recruitment, pre-screen, interview, hire, benefits, performance counseling,
termination), producing a 30% increase in employee retention. Improved win/loss ratio of unemployment claims
by 12%.
U.S. Security Associates, Inc., Northern California
2005 2012
District Manager (2010 2012)
Senior Organizational Development Specialist (2005 2010)
Ran operations for seven branch locations for 300+ clients, workforce of 2,500+ employees and 50-vehicle fleet.
Consulted with clients to determine customized security solutions.
Improved financial performance by $1M in just 19 months by managing every aspect of the revenue cycle: payroll,
AP, AR, controllable costs, and contract renegotiations.
Restructured the employment process (recruitment, pre-screen, interview, hire, benefits, performance counseling,
termination), producing a 19% increase in employee retention. Improved win/loss ratio of unemployment claims
by 8%.
Managed and supervised team of 15 auditors and maintained organizations ISO 9001:2008 certification.
Created and developed flagship Corporate Management Training Program and an Online Training Program for
Operations and Administrative positions.
Led attainment of ASTD Best and 'Training Top 125' awards for four years consecutively.

Additional Information and Skills

Proficient in Microsoft Office Suite

Proficient in LMS systems, Captivate, Articulate, inDesign, Camtasia, Gotomeeting, WebEx, in-person and webbased training
Volunteer for MUST Ministries Destiny's Daughter and of Promise