541 Santa Ynez Street 510-375-6181

San Leandro, CA 94579 eaglepoet1@gmail.com

Joel D. Harris

Objective Clerical position in office setting

Experience July 2007 to October 2009 Children’s Hospital Oakland Oakland, CA

South Ridge, SC
Administrative Coordinator – Gastroenterology Dept.
 Answer Phones
 Fax reports to referring Physicians offices
 Track Billing charges and do audit reports for department
 Break down paperwork for charts from clinic
 Check eligibility and obtain authorizations for procedures, tests, and
office visits
 File shadow charts daily
 Create and manage templates for provider schedules
 Keep track of employees time off, PTO and sick leave as well as
manage their weekly schedules
 Involved hiring and terminating employees
 Supervision of office staff as well as other licensed staff in GI dept.
 Order office supplies and manage restocking supplies
 Submit engineering and computer work requests when needed
 Responsible for handling service complaints from patients and their
families
 Use MS Office applications including MS Word, MS Excel, MS
Outlook,,MS Powerpoint and MS Access

November 2005 to July 2007 Children’s Hospital Oakland Oakland,CA

Office Assistant II- Hematology/Oncology Dept.
 Answer phones
 Register patients and make future appointments in computer
 Fax documents to medical clinics
 Enter billing charges for clinic visits
 Manage database in MS Excel regarding billings
 Breakdown charts from clinic
 Check for and obtain authorizations for clinic visits and treatments and
In-patient stays
 File charts
 Manage changes in schedules for clinic

April 2004 to June 2005 North State Radiology Chico, CA

Receptionist/ Office Assistant
 Answer phones
 Register patients and make future appointments
 Fax documents to medical clinics
 Perform safety management procedures for Office and work areas
 Use MS Office applications including MS Word, MS Excel and MS
Outlook
 Type up emails for office manager
 Process incoming and outgoing mail
 File and order Medical Records
 Scan documents into computer system for electronic medical records
keeping

August 2003 to April 2004 J&J Optical Wholesale Paradise, CA

Optical Technician
 Answer phones
 Pull and file machinery tools
 Set-up and run new lens manufacturing jobs
 Operate multiple machines to surface and finish lenses
 Service and maintain the machinery
 Clean laboratory floors and equipment
 Edge finished glass lenses
 Operate digitizer to trace frames for new jobs
 Work in a fast but error free pace to keep up with workload

November 2002 to August 2003 Horspool & Romine Manufacturing, co,

Oakland,CA
Office Clerk
 Answer Phones
 Fax documents to customers
 Processing of Accounts payable, Receivables and payroll
 Managing document file system and organizing of paperwork
 Calling in orders for material for new jobs
 Use MS Office applications including MS Excel and MS Word
 Responsible for handling incoming and outgoing mail
 Call customers regarding overdue payments on their account
 Pull backup and history on previous jobs in order to quote new jobs

2001 to July 2002 Kaiser Permanente Oakland Oakland, CA

Clerical Services Manager – Radiology Dept.
 Managed 45 employees in full-service hospital in Radiology Dept.
 Managed dept. budgets, developed future budgets and met budget short
term goals.
 Planned and performed monthly staff meetings and trainings
 Facilitated a ½ day course on Kaiser’s labor/management partnership
for employees for 1 ½ years.
 Daily used the following computer software applications: MS Word, MS
Excel, MS Internet Explorer, MS Power Point, MS Access, Adobe Acrobat
Reader, Lotus Notes and the hospitals computer information system.
 Knowledgeable of medical terminology
 Coordinated operations by maintaining appropriate staffing levels to
meet member needs.
 Recruited, interviewed, hired, orientated, trained, counseled, disciplined
and evaluated new employees.
 Developed clerical staff competencies and created service excellence
standards.
 Developed, implemented and administrated Radiology policies and
procedures.
 Prepared and updated clerical operations and procedures manuals.
 Performed audits, gathered statistics and prepared reports for quality
assurance quarterly reports.

1999 to 2001 Kaiser Permanente Oakland Oakland, CA

Senior Radiology Clerk/Receptionist
 Supervised 45 employees in Radiology Dept.
 Assisted in training new employees and orientating them with the
hospital
 Learned to type Transcription reports for Radiology
 Typed memos, emails, job descriptions, business letters, spreadsheets,
MS Power Point presentations, and various other business documents
 Performed data entry
 Answered multiple phones and assisted with customer service issues
 Troubleshooted missing Radiology films in the file room and in the
hospital
 Pulled, filed and delivered Radiology films to nearby departments
 Performed quality assurance audits and created service improvement
presentations for department
 Assisted in presenting information to staff at staff meetings and
performed new employee orientations for new R.N.’s and L.V. N.’s
Education 1992 to present
 Cal State East Bay Hayward, CA. Have 6 electives left before I receive
Bachelors of Science Degree.
 Undergrad classes taken at Alameda College, Alameda, CA
 High School Diploma from Oakland Technical High School, Oakland,CA
 Certified Funeral Technician –Correspondence course The National
Academy of Mortuary Science, Hot Springs, AZ