8:27PMConnecting...

8:27PMConnected. A support representative will be with you shortly.

8:28PMSupport session established with PRIYANKA.
8:28PMPRIYANKA:"Welcome to HP Customer Support for Notebook Support. My name is Priy
anka and I will be your technical support specialist today.NOTE: For security r
easons, PLEASE DO NOT send credit card information via this chat window. If I ne
ed that information from you later, I will link you to a separate, secure, HP we
b page to provide your credit card details."
8:28PMPRIYANKA:Hi ! How you are doing today?
8:29PMAhmed Abdulkader:hi
8:29PMAhmed Abdulkader:I am doing fine
8:30PMPRIYANKA:If I understand the issue correctly, you are facing an issue with no
power.Am I correct?
8:30PMAhmed Abdulkader:No
8:30PMAhmed Abdulkader:I didn't enter an issue sause it's quite complicated
8:30PMAhmed Abdulkader:my issue has to do with the display
8:31PMPRIYANKA:Could you please elaborate the issue?
8:31PMAhmed Abdulkader:the display on my spectre x360 is starting to show slightly y
ellowish corners on all four of them
8:31PMAhmed Abdulkader:plus on further inspection i found that there is a dead ixel
8:32PMAhmed Abdulkader:pixel*
8:32PMAhmed Abdulkader:when the screen is blank or with very dark colours, a very an
noying backlight bleed is present
8:33PMPRIYANKA:As you are getting dead pixel, we will go head and take the system in
repair.
8:33PMPRIYANKA:Could you please provide me the following information, so that I can
go ahead and create a service order:Name: Physical Address: Country:Zip code:
Phone Number (including area code): Email Address:
8:34PMAhmed Abdulkader:the thing is I moved last month to a different country
8:34PMAhmed Abdulkader:Name: Ahmed Abdulkader
8:34PMAhmed Abdulkader:Address: 27 Rated Street, Shubra, Cairo
8:35PMAhmed Abdulkader:Country: Egypt
8:35PMAhmed Abdulkader:Zip code: N/A
8:35PMAhmed Abdulkader:Phone Number: +201275102436
8:35PMAhmed Abdulkader:Email: a_tarek1999@yahoo.com
8:36PMPRIYANKA:I will go ahead and update the country to egypt.
8:36PMAhmed Abdulkader:ok, thank you
8:37PMAhmed Abdulkader:And what should I do now
8:38PMPRIYANKA:This is the dedicated US and Canada Technical Support. So, please be
online. I am providing you the Egypt support details.
8:38PMPRIYANKA:General Information and Technical Support .......................202
532 5222Customer Support Web site .............www.hp.com/country/me/engHP Care
Pack ServicesTelephone Support..................................................
......0800 888 7 888Web site ....................................... www.hp.com/
me/carepackE-mail ..............................................................
...mecarepack@hp.com
8:38PMPRIYANKA:Please contact them, they will help you in this.
8:39PMPRIYANKA:It has been a pleasure assisting you today.Thank you for being so coo
perative.
8:39PMPRIYANKA:Here is your Case number: 3026486758 for future reference.
8:39PMPRIYANKA:Thank you for contacting HP Customer Support. HP appreciates your bus
iness. For additional assistance with your HP products & services please visit h
ttp://www.support.hp.com. Privacy Statement http://www.hp.com/go/privacy.
8:39PMSaving chat transcript