Professional Documents
Culture Documents
Contents
0. Introduction
1.
Settlement
1.1 General Bet radar settlement rules
1.2 Settlement for soccer matches with
overtime
1.3 Manual settlement for next team to
score
1.4 Settlement for more obscure sports
2.
Trading team hacks
2.1 How to enable/disable live matches.
How to check if we have pre-live odds
collected
2.2 How to increase risk levels/ create
template.
2.3 How to increase user limits and check
risk limits.
3.
Bets
3.1 How to check if a bet was credited(how
to work with Gammatrix)
1.
Introduction
Chapter 1 Settlement
1.1General Betradar settlement
rules
What to do now:
1.If the match appears there: then odds are
already collected by sports and you just
need trading team to approve them
2.If the match doesnt appear: Please send
an email to sports@betbrain.com ask
them to collect the odds for that event,
and then ask trading team to approve it.
Chapter 3 Bets
3.1How to check if a bet was
credited(how to work with
Gammatrix)
There are 2 situations here:
a)
When the operator has Seamless
balance
If this is the case then you need to do
the following
Step 1
Please go to Gammatrix and search for the
user, once the user is found open the
click
on
Open
in
Step 2
What you need to do now is go to
(Administration->Seamless Change Balance
Manager): http://prodnbt.oddsmatrix.com/settlementmain.do
Description
place bet
Rollback 102
change 201 +
change 201 change 101
change 202 +
change 202 change 302 +
change 303 +
change 304 +
b)
When the operator doesnt have
GM (non-seamless)
If the operator isnt seamless then it is
easy as pie, you need to search for the
user, open My Sports Account and there
you will see a button called Export (see
below)
This action will export all the users
transactions in an Excel document and
from there select the whole Amount
column and make the sum.
Chapter 4 Bonuses
4.1 General bonus t&c
Bonuses are split in 2 types, normal bonuses
where users receive funds and need to
complete a turnover, so that the bonus funds
are passed into his regular balance, and free
bets.
Free bets usually consists of one bet, from
which we deduct the stake after the freebet is
won.
Please note that a user cannot have two
active bonuses at the same time nor can he
receive the same bonus offer twice.
a)
What to check for when a user
cannot place bets from his bonus
balance.
In order for a user to place bets from his
bonus balance the user must respect a set of
terms&conditions.
To find the specific t&c of the bonus you must
search for the user and open his Bonuses tab.
Once there please click on the latest bonus
offer and a pop up will appear (highlighted in
black).
canceled first.
b)
Chapter 5 Campaigner
Sending notifications via Campaigner
1.
In cases of planned maintenance,
internal or third party crashes which
affects more than one OM operator follow
the steps below :
1.1 Login with the username and password
provided (omsupport@everymatrix.com ,
s3curity!)
always
Error Message
Explanations
301
302
A maximum of 20 selections
can be added to the bet slip
for single and multiple
bet/A
maximum
of
8
selections for System bet
303
Price changed
304
Invalid amount
the stake
invalid
you
input
is
305
306
30601
30602
30603
30604
30611
30621
30622
30623
30624
30631
30632
30633
30634
30635
30636
30637
30638
307
Invalid bet id
308
309
310
The multiple
available
311
312
313
Disable
multiple
314
The stake is
minimal stake
The stake
limitation
bet
is
outrights
not
for
less
than
over
risk
315
is
316
317
The
betting
expired
betting offer
match finished
318
319
match
can't
match
320
odds not
minutes
offer
update
over
was
10
expired
odds
or
OM Core disconnected
OPC over 10 minutes
with
321
The system
available
bet
is
323
324
325
326
327
Winner
328
329
331
None outrights
same event!
outcome
not
in
can't place multiple bet on
the same event
332
333
334
335
336
337
338
the
339
340
341
342
343
344
345
bets requests
346
347
348
349
Outcome is empty
Outcome is empty
350
351
34003
34004
34005
34006
34007
34008
34009
35201
35202
352
Or
https://everymatrix.atlassian.net/wiki/display/TO/Incident+Severity+Categorisation
To activate an account:
Simply press the Active button.
For operators:
For support members:
http://prodnbt.oddsmatrix.com/scheduleOPC.do
Select FROM: todays date TO: tomorrows
date, then click TO BE MAPPED and Search.
2.
3.
c)
Betting type closed
https://docs.google.com/spreadsheets/d/1
DwvKMv2UUoQQWvUZGo22Aro1_tPUzmO
D0Xri2-xuPF4/edit#gid=0
Here you may find what markets are
closed for various reasons.
d)
Limits document
https://docs.google.com/spreadsheets/d/1
RMUuK5es0DWVnrZToK7AGyFq0AdxWbjRg
kX2k6-Kh0U/edit#gid=5
Here you may find what automatic limits
are set to users from various countries,
depending on each operator request.
e)
Phone numbers
https://docs.google.com/spreadsheets
/d/1QzOZ7-JZVvYGxxbC4Z2KmaXOVgw38y7oJSxbEgl0c/edit#gid=0 this is for support
members phone numbers
https://docs.google.com/spreadsheets
/d/1lcc_IYi7jEn6FG0yKwxpwAy8qIL0o
w2TMIWaU3NOLbY/edit#gid=1 this is
the usual schedule document, by
changing the sheet on the bottom of the
page, you may find various numbers.
https://docs.google.com/spreadsheets/d/1
dG_lDFqmHPxEMaq5GKHkKCc1DT_9RcekihyNPz1ggs/edit#gid=0 this is an older
doc, you may try here
https://everymatrix.atlassian.net/wiki/displ
ay/PMO/Emergency+Solution+Team here
you may find the numbers for the OM
development team in Changsha.
f)When we have downtime doc
When we have downtimes, or operators
complaint that their website runs slow,
please complete the following doc with the
necessary info.
https://docs.google.com/spreadsheets/d/1
mELsIn8FqjNj8sHLRaBIsiWeaKF6rb_7XHV_
Em6MAO0/edit#gid=0