Professional Documents
Culture Documents
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Preface
Company profile
Executive Summary
Introduction of the Topic
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PREFACE
1
COMPANY PROFILE
Vitran
Company
Limited
as
wholly
owned
Board
in
the
areas
covered
by
the
COMPANY OBJECTIVE
The main objectives are to achieving efficiency gains and
making necessary changes to make the Company commercially viable,
progressively self sustainable and less government dependent and at the
same time, balancing the interest of the consumers in regard to quality of
service and economical tariff. The plan would include among other
things, metering, billing, collection, identifying the present deficiencies
and the improvements to be made, mapping
supply feeders,
Number of Regions
Number of Circles
15
Number of Divisions
52
Number of Sub-divisions
189
381
5
1,888
Introduction
The Government of Madhya Pradesh vide order dated 1 st July, 2002
has incorporated Madhya Pradesh Poorv Kshetra Vidyut Vitran
Company Limited as a wholly owned Government of Madhya Pradesh
Corporations under the Companies Act, 1956 to undertake activities of
distribution and retail supply for and on behalf of Madhya Pradesh State
Electricity Board in the areas covered by the Commissionaires of
Jabalpur, Sagar , Rewa and Shahdol.
Go MP proposed a transient phase in which the assets and liabilities
would continue to be serviced by the Board, with only the operational
activities being vested onto this new Company. Madhya Pradesh
Electricity Regulatory Commission in the order dated 16th July, 02 has
granted approval to this Operation and Management arrangement for
facilitating the process of reform and reorganization and bringing in
economy and efficiency in the operational activities of electricity sector.
Objective
The main objectives are to achieving efficiency gains and making
necessary changes to make the Company commercially viable,
progressively self sustainable and less government dependent and at
the same time, balancing the interest of the consumers in regard to
quality of service and economical tariff. The plan would include among
other things, metering, billing, collection, identifying the present
deficiencies and the improvements to be made, mapping supply
feeders, measurement of energy supplied to feeders and energy audit,
study of losses and scheme for progressive reduction, reduction in
input costs, consumer affairs handling, investments required for
improvements in the distribution system etc.
Company
Profile
6
Registration no. of company 015120 dated
31.05.2002
Mission
Our Mission is to provide quality electricity supply services to each
customer satisfying his / her needs in most efficient and effective
manner at reasonable prices through continuous innovations and by
maintaining commercial & financial viability of the company along
with employee's satisfaction.
Vision
Core Value
To achieve its mission, the Company and its employees commit
themselves to honesty and integrity, result oriented work,
transparency in work, dedication to duty, Cost consciousness,
openness to suggestions and feedback from all stake holders
BOARD OF DIRECTORS
NAME
SHRI MANU
(IAS)
DESIGNATION
SHRIVASTAVA,
CHAIRMAN,MPPKVVCL, &
MD,MP
POWER
MANAGEMENT CO. LTD.
DIRECTOR
&
COMMISSIONER, REWA
Dr. H. O. GUPTA
DEAN, IIT-ROORKEE
ADDL. SECRETARY(FINAN
CE),
GOVT.OF
M.P.,
BHOPAL
DEPUTY
SECRETARY
ENERGY BHOPAL
INTERNATIONAL AWARD:
Manthan South Asia Award 2009
ORGANISATION HIERARCHY
UNIT
Head of
Unit
CORPORATE OFFICE
REGION
CIRCLE
DIVISION
SUBDIVISION
DISTRIBUTION CENTER /
CONSUMER SERVICE
CENTER
Managing Director
Chief Engineer
Superintending
Engineer
Executive Engineer
Assistant Engineer
Junior Engineer
CORPORATE ORGANISATION
STRUCTURE
Fuse of Call (FOC) Center
Line Man
MD
CGM
(HR&A)
E.D.
WORKS
CGM
(PURCAHS
E)
Head (IT)
CFO
CGM (FS)
CGM(Stor
e)
CGM
(RAPDRP)
CGM
(RGGVY
and ADB)
CGM
(Enforcemen
t)
C.E.(JR)
C.E.(SR)
C.E.(RR)
10
3.
4.
During the month one rural division in each region and one city
division from the company which collects maximum revenue on
account of action against detection in theft shall be rewarded RS
25000 the criteria for consideration of the division , for this reward
will be RS 500000 or 10% of total pendency for recovery which ever
is more. Further, one vigilance division of each region which reports
maximum number of energy theft shall be rewarded RS 25000/-
5.
6.
NEGEITIVE INCENTIVE
Based on revenue demand and collection figures of each month
,worst performing offices will be identified as under
Two worst performing distribution center of each circle.
Two worst performing sub division /zones in each region.
Worst performing division in the company.
Performance of these offices will be monitored closely for next two
month. In case no significant improvement is observed strict disciplinary
action will be taken against the concerned officer and other coordinates staff
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responsible for poor performance. They could also be aside red for transfer
out of the reason of their present posting.
IMPROVE PROFIT
This scheme is for general public as well as for the employees of the
board who can supply information to the chief engineer/superintending
engineer of the area about theft of energy mal-practice noticed by them
which may lead to realization of additional revenue to the board . Under this
scheme supply of information leading to detection of energy theft/malpractices resulting addition revenue will be make the in form of eligible for
cash award not acceding 10% of the total additional revenue subject to
maximum of Rs.10000 this award will be given in two installments first
installments will be equal to 2.5% of anticipated revenue realization subject
to maximum of Rs.2500 balance reward will be given after settlement and
collection of additional revenue balance amount payable in second
installment will be such that total amount of award including first
installment shall not accede 10% of additional revenue realization subject to
maximum limit of Rs.10000.With a view to involve active participating of
investigating agencies that is police department.
13
TRAINING ACTIVITIES
CORPORATE TRAINING IN HOUSE: The Institute conducts
training programme for newly appointed Assistant Engineers and Junior
Engineers, Programmers and accounts officers in Power Distribution and
Management. The institute also conducts refresher training for working
engineers, Linemen and Office Assistants. Some special training courses are
also being conducted such as Autocad, Lok Seva Guarantee Adhiniyam,
Meter Readers Training Programme, Vigilance and Assessment, Contractors
Bill Scrutiny
14
15
QUALITY POLICY
Central Training Institute is committed to providing
quality services in the field of training of MPPKVVCL
Employees and committed to make the institution a
hallmark
in
learning,
practice
and
knowledge,
the
solving
appropriate
development
skills,
personality
accomplishments
and
keeping
up
development
with
the
best
and
competency
standards
of
corporate governance.
The training offered by the institute shall inculcate
industry orientation and practical approach among the
employees so that they are of ready use to the industry.
The Institute undertake industry oriented teaching,
training and research, extension programme, consultancy
and to provide employable skills with a view to contribute to
the development of the society.
The institute shall constantly endeavour to upgrade the
technology
and
equipment
available
with
it
to
the
international standards.
16
17
18
19
Manager. (Training)
20
21
EXECUTIVE
SUMMARY
Two of the most important objectives in the revision of the ISO 9000
series of standards have been
a)
22
23
within
an
organization,
increasing
productivity,
reducing
24
26
A Customer Focus
As stated before, the customer is the primary focus of a business. By
Good Leadership
A team of good leaders will establish unity and direction quickly in a
Involvement of people
The inclusion of everyone on a business team is critical to its success.
27
4.
Continual Improvement
The importance of this principle is paramount, and should a
28
7.
Supplier relationships
It is important to establish a mutually beneficial supplier relationship;
such a relationship creates value for both parties. A supplier that recognizes
a mutually beneficial relationship will be quick to react when a business
needs to respond to customer needs or market changes.
Through close contact and interaction with a supplier, both
organizations will be able to optimize resources and costs.
When problem solving, it is important to find the cause of problem in
order to develop a solution. Sometimes, the most obvious cause is not the
right one. This is why ISO 9000 stresses the importance of finding the root
cause(s) of a problem. There may be multiple, subtle reasons why a process
isnt working correctly, and finding the actual causes will lead a company
one step closer to a solution and implementation of corrective actions.
The goal of finding root causes is to improve the way problems are
managed. Becoming adept in recognizing the root causes of a problem will
lead to a reduced impact, a containment of error, and the prevention of
recurrence. Identifying and correcting root causes will also lead to the
reduction of unnecessary efforts which in turn will lower the cost of
maintaining quality. As more and more corrective actions are taken,
processes will become more stable, and continual improvement will face
less interruptions.
29
30
31
Research Methodology
Fundamental to the success of any formal marketing research project
is a sound research design. A good research design has the following
characteristics:1.
Problem Definition
2.
3.
Analysis
4.
collected & they are collected accurately & economically. A research design
is purely and simply the framework or plan for a study that guides a
collection &analysis of data. It is a blue print i.e. followed in completing a
study. It resembles the architects blue print for constructing a house, it may
be worthwhile to mention here that a design is nothing more than the
framework for the study ensures that
1.
2.
32
Research Design
The task of defining the research problem is the preparation of the
design of the research project, popularly known as the RESEARCH
DESIGN. Decisions regarding what, where, when, how much, by what
means concerning an enquiry or a research study constitute a research
design. A research design is the arrangement of conditions for collection
and analysis of data in a manner that aims to combine relevance to the
research purpose with economy in procedure. In fact the research design is
the conceptual structure within which research is conducted. The research
includes an outline of the researcher will do from writing the hypothesis &
its operational implications to the final analysis of data, the design decision
happen to be in respect of
DATA COLLECTION
A.
PRIMARY DATA:
They are those which are directly collected from the field of
33
B.
SECONDARY DATA:
The primary data are collected by the researcher for the first time and
are used for his purpose of study. Then they are stored for further uses. In
future either by himself or by someone else, as working on the same or
similar problem when such are used again they are termed as secondary
data. They are not collected by the researcher and are not real they are in
existence priory & were collected by someone or by any organization.
COLLECTION OF DATA
SECONDARY
DATA-collection
of
data
from
various
Commercial department
2.
3.
4.
Vigilance department.
Statistical Tool
These are used in :
100 Employees
Sample Area
MPPKVVCL, Jabalpur ,
Primary Data
34
Method
Random Sampling
Limitations
35
s.no Parameter
AFTER
BEfORE
ISO 9000
ISO 9000
Control of Documents
Control of Records
Non
standardization of
Management
Responsibility
Full management
records of trainees
No Top
commitment in training
Management
quality,
involvement in
training
No such policy and
objectives
approved
Monitoring , analysis and
No such
Measurement of training
Monitoring and
Measurement of
Continual Improvement
of training
training Processes
No such action
Status of training
State level
institute
Funding
institute
Grants from Central
Internal resources
Government, ministry of
only
Quality
Policy
and
Quality Objectives
Monitoring,
analysis
and Measurement of
Processes
Vocational Training
Training to local
Faculty base
students
19 faculty : all Ph.D. in
college students
4 faculty all non
10
Average faculty
management or engineering
Rs 1.5 Lakh
ph.d.
Rs 40000
monthly salary
37
24
20
30
16
10
35
30
25
20
15
10
5
0
HIGHLY AGREE
AGREE
NEUTRAL
Interpretation
Most of the respondent were neutral i.e. 30% , and 24% were highly
agree, 20% were agree, 16% were highly disagree and 10% were disagree.
38
Q2.
17
03
12
33
35
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
17% respondents were highly agree, 03% were agree, 12% were
neutral, 33% were highly disagree and other 35% were disagree.
39
Q3.
Yes
92
7
1
No
Not sure
Interpretation
92 respondents said Yes, where 7 respondents said no regarding
organization having ISO 9000 Certification and 1 respondent is not sure.
40
Q4.
64
17
02
15
02
70
60
50
40
30
20
10
0
HIGHLY AGREE
AGREE
Interpretation
64% were highly agree, 17% were agree, 02% were neutral, 15%
were highly agree and other 02% were disagree.
41
Q5.
organization?
Always Comfortable
Sometimes Comfortable
Mostly Uncomfortable
Neutral
Always Uncomfortable
23
29
19
03
26
Always Comfortable
Sometimes Comfortable
Mostly Uncomfortable
Neutral
Always Uncomfortable
Interpretation
23% were always comfortable, 29% were sometimes comfortable,
19% feel mostly uncomfortable, 03% were neutral and other 26% always
uncomfortable.
42
Q6.
70
04
12
03
11
80
70
60
50
40
30
20
10
0
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
70% were highly agree, 04% were agree, 12% were neutral, 03%
were highly disagree and 11% were disagree.
43
Q7.
Do
you
find
that
your
performance
is
properly
56
38
6
Can't say
Disagree
Agree
10
20
30
40
50
60
Interpretation
Most of the respondents i.e. 56% said that their performance is
properly measured in the organization , 38% said their
performance is not properly measured in the organization
and 6% said their performance is sometimes measured
44
Q8. Are you practicing the ISO 9000 for the error
control?
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
80
15
02
01
02
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
80% were highly agree, 15% were agree, 02% were neutral, 01%
were highly disagree and 02% were disagree.
for
45
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
21
13
22
21
23
25
20
15
10
0
HIGHLY AGREE
AGREE
Interpretation
21% were highly agree, 13% were agree, 22% were neutral, 21%
were highly disagree and other 23% disagree.
Q10.
Do You think the organization is quality conscious
toward employees?
46
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
19
13
27
12
29
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
19% were highly agree, 13% were agree, 27% were neutral, 12%
were highly disagree and remaining 29% were disagree.
47
Q11.
Is the Organization providing quality assurance
system & operation?
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
44
12
12
21
11
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
44% were highly agree, 12% were agree, 12% were neutral, 21%
were highly disagree and 11% were disagree.
48
15
33
29
11
12
HIGHLY AGREE
AGREE
NEUTRAL
HIGHLY DISAGREE
DISAGREE
Interpretation
15% were highly agree, 33% were agree, 29% were neutral, 11%
were highly disagree and other 12% were disagree.
49
1. Q13.
How frequently the organizations have the
meeting of quality circle?
weekly
biweekly
monthly
yearly
52
22
20
6
52
22
20
weekly
biweekly
monthly
yearly
Interpretation
Most of the respondents 52% said organizations have weekly the
meeting of quality circle , 22% said there is biweekly
meeting , 20% said there is monthly meeting and 6% said
there is yearly meeting of quality circle .
50
39
44
17
Neutral
Disagree
Agree
10
15
20
25
30
35
40
45
Interpretation
39% respondents said Organization is going for the quality
audit , 44% said Organization is not going for the quality audit
while 17% were neutral in this regard.
an
excessive
importance
is
given
to
the
of
continuous
improvement
which
are
52
53
SUGGESTIONS
54
CONCLUSION
A quality management system is a common sense and
well documented system that ensures consistency and
improvement
of
working
practices.
This
includes
the
55
QUESTIONNNAIRE
Name:_________________________
Male/Female________________
Sex-
Please
Tick in
Job Title:_____________________
Age:_______________________
Dept: _________________________
Date:_________________________
WORKING Hours worked_______ AM to_____PM
56
57
ANNEXURES
Quality Management System
4.1 General Requirements
4.2 Documentation Requirements
4.2.1 Documentation Requirements - General
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
5. Management Responsibility
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility, Authority and Communication
5.5.1 Responsibility and Authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
6 Resource Management
6.1 Provision of resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Training and Awareness
6.3 Infrastructure
58
BIBLIOGRAPHY
60
House
Total Quality Management
Publication
Guide to ISO 9001:2000 Implementation :
Chakraborty
Asian Publication
Implementing ISO 9001 : 2000 : P K MATHUR, Vikas
publishing
MPPKVVCL QUALITY MANUAL
MPPKVVCL Quality audit reports
61