TUTORIAL 11 (Week 7(b))

Topic 10: Managerial Control

Multiple Choice Question

1.

All well-designed control systems involve the use of ____ to determine whether
performance meets established standards.
a. opinions
b. advice
c. consultants
d. benchmarks
e. feedback

What is the first step in the feedback control system?

a. Establishing strategic objectives
b. Establishing standards of performance
c. Taking corrective action
d. Comparing performance to standard
e. Measuring previous performance

3.

Electronic monitoring of telemarketers' conversations with potential clients is an example

of _______ control.
a. operator
b. concurrent
c. preliminary
d. technological
e. feedback

4.

Which of the following is NOT one of the four major steps in the control process?
a. Comparing performance with standards
b. Setting standards
c. Taking corrective action
d. Revising standards
e. Measuring performance

5.

Which type of control takes place while plans are being carried out?
a. Feedback control
b. Specialist control
c. Preliminary control
d. Feedforward control
e. Concurrent control

6.

At Precision Instruments, it was recently announced that all assembly workers are to
arrive 15 minutes early for their shift in order to be outfitted in specialized gear that will
reduce minute particles from the environment from entering products being assembled.
Products are then assembled in a controlled environment. This requirement reflects
_______ control.
a. feedback
b. specialist
c. feedforward
d. operator
e. concurrent

ABDM2033 BASIC MANAGEMENT PRINCIPLES

TUTORIAL 11 (Week 7(b))

Topic 10: Managerial Control

7.

Which type of control is future oriented?

a. Feedback control
b. Specialist control
c. Feedforward control
d. Operator control
e. Concurrent control

8.

Which managers primarily deal with a short time horizon and concurrent control?
a. Top managers
b. Tactical managers
c. Operational managers
d. All of the above
e. a and b only

9.

Budgeting, statistical reports, performance appraisals, and the like to regulate behavior
and results are all considered components of
a. clan control
b. market control
c. bureaucratic control
d. Isolation
e. avoidance

10.

Managers conduct _____ audits of other companies and ____ audits of their own
company.
a. external, internal
b. illegal, legal
c. internal, external
d. competitor, supplier
e. subversive, legitimates
Essay Questions:
1. Explain briefly the three strategies for achieving organizational control.

ABDM2033 BASIC MANAGEMENT PRINCIPLES

TUTORIAL 11 (Week 7(b))

Topic 10: Managerial Control

2. Distinguish between the three approaches to bureaucratic control.

3. Elaborate the major steps in feedback control process. Support your answer with
a diagram.

ABDM2033 BASIC MANAGEMENT PRINCIPLES

TUTORIAL 11 (Week 7(b))

Past Year Examination Question

Discussion of past year examination questions:

August 2011/2012 Examination paper

August 2012/2013 Examination paper

ABDM2033 BASIC MANAGEMENT PRINCIPLES

Topic 10: Managerial Control