Professional Documents
Culture Documents
7. Expense Report
Branch-wise, Employee-wise
Branch-wise, Employee-wise
Branch-wise, Employee-wise
SalesMantra
Just click on
2.
Dear Mr. Alex,
Greetings of Day !!
Thank you for showing interest in our CRM Software i.e. SalesMantra. This is further
to your mail, we would take this opportunity to introduce our self as FSL Software
Technologies, a part of FSL Group.FSL is a 29 years old group having extensive
experience in management consultation, business process reviews, financial
services, capital market, mutual fund distribution, and have varied skill-set to
support a technical team to develop IT business solutions.
FSL pool of customers spreads over 1000+ enterprises, covering a wide array of
business areas in diverse fields, many of which have worldwide operations. To name
a few, our clients include - DS Group of Companies, Flex Group of Companies, HCL
Group, NIIT Group, Samtel Group, Maspar Industries, Shriram Group, etc.
Here we are providing you CRM solution named SalesMantra. This software supports
your sales and service process from sales executive to top management level .
Basic modules and features of Sales & Service Mantra software is:
Lead Generation:
* Contact management, Prints contact address labels, Click history on a click,
Campaigns library
* MIS on contact management, Mass e-mails, Bulk sms
* Facility for import of addresses Categorize data as per choice - industry segment
wise, location wise, source wise etc
* Mapping of contacts with Multiple products applicable
Sales Force Automation:
* Sales call management, Alerts & Newsletters,Work planning / things to do
* Appointments scheduler,Targets versus achievements,Sales funnel management
* Sales order management, Analysis and reporting, Competition intelligence,
* Generates quotations
Service Management:
* Advance day planner ,Skill level assessment, AMC order vs service cost,
Preventive maintenance,
* Employee profitability, Customer satisfaction index, Resource optimization, Alert
through SMS
* Installation management, Escalation process availability
Reports:
* Sales Funnel & Sales Projection Report,
* Product Order Report, Sales Vs Collection,
* Employee Performance & Employee Expense Report (Customer-wise),
* Target Vs Achievement (Employee wise & Location wise),
* And other hundreds More...
For more details about the product please go through the following link:
1. http://www.salesmantra.com <http://www.frontlinessm.com/businessbenifits.html>
2. http://www.salesmantra.com/livedemo.html
3. http://www.salesmantra.com/pdf/SalesMantra.pdf
4. http://www.salesmantra.com/Presentation/demoFrameset.html
3.
Dear Sir,
Greetings!!!
This is in regards to a unique Web based software solution SalesMantra that will help you in
managing and monitoring day to day sales and service related activities in your organization like new
lead generation, day to day sales follow ups, quotations, orders, installation, complaints, AMC,
Preventive Maintenance and much more.
Basic modules and features of "SalesMantra" software are:
Lead Generation
Sales Force
Automation
Service Management
Contact management
Complaint management
MIS on contact
management
Preventive maintenance
Email Campaigns
Targets VS
Achievements
Installation management
Service Contract
Generates quotations
Spares analysis
Competitor Analysis
Time Management
Customer satisfaction
index
Get Real Time reporting from salesMantra. Few Key Reports generated through SalesMantra are:
Quotation Report
Preventive Maintenance
Installation Report
Kindly give us an opportunity to meet you and demonstrate our product benefits.
4
Dear Sir,
SALESMANTRA is an online CRM Software to take care of all the sales activities
right from Enquiry Generation till Order Confirmation & then Managing After
Sales Service As Follows:
Enquiry Gen.
-->
Follow Up
--> Appointment -->
Proposal
>
Follow Up on Proposal --> Order Finalization --> Installation ->
Preventive Maintenance -> AMC -> Complaint Registration -> Customer
Feedback
9 AM reports
These reports will be available at your table on just few clicks at 9 AM in the
morning.
Branch-wise, Employee-wise
Branch-wise, Employee-wise
Branch-wise, Employee-wise
Branch-wise, Employee-wise
Branch-wise, Employee-wise
Branch-wise, Employee-wise
--
Branch-wise, Employee-wise
8. Quotations Report
Branch-wise, Employee-wise
SALES EXECUTIVE
MIDDLE MANAGEMENT
TOP MANAGEMENT
Planner
Competition
Intelligence and
Exploration In nich
areas
Expenses Management
Daily Activities
Value Addition on a
Regular Basis
Location Wise
Segregation
Enquiries Allocation
Sales Projections to
enable plan inventory
2-Way Communication
Multifold Increase In
Sales
I am looking for a small appointment of 30 minutes with you so that I can show
you the actual demonstration of our CRM at your office.
5. Dear Sir,
Greetings from SalesMantra!!!
It was an honour to go through your website (on indiamart) and to know
that with so much of hard work for so many years you have established
your business. In addition to your focused approach on technology and
innovation, we feel proud to offer you an online CRM solution "Sales
Mantra".
The software addresses day to day problem faced by the industry such as:
Attrition
Time Management
Uneven work load
Unfollowed prospects
Unplanned visits
No clear picture of sales status on real time basis
Incorrect sales forecasting
Remote location monitoring problems
Data loss
Analysis of daily sales reports not available instantly
This software supports your sales and service process from sales
executive to top management level
Last Contact
Sales Projection
Sales Funnel
Installation Report
Complaint Pending
Value Addition
Corporate Report
Employee Expense
Target Vs Achievement
Employee Order
Status Search
Product Order
Customer Feedback
Branch Order
Pending Tasks
Employee Performance
We just require 20 minutes of your valuable time so that we can visit your
place and show you the demonstration of the software.
6.
Dear Sir/Madam,
Greeting from SalesMantra!!!
It is a matter of immense pleasure for us to present our CRM solution SalesMantra CRM to
your prestigious organization. We are providing IT solutions to our clients since 2000 and
serving more than 1000 clients from different industries.
Since SalesMantras inception, we are constantly upgrading it. With years of experience, we
have gained the expertise in this domain.
As per requirement of our clients we provide SalesMantra CRM as per there industry.
Below are a few of them which we cater to majorly.
S.No Industry
SalesMantras Version
1 Education
Education Mantra
2 Hospitality / Hotels
Hospitality Mantra
3 Medical Instruments
Medico Mantra
4 Logistics
Logistics Mantra
5 Publications
Publishing Mantra
6 Engineering
Engineering Mantra
7 Service
Service Mantra
8 Pharma
Medi sales Reporter
9 Automotive Parts
Automotive Mantra
10 Manufacturing
Manufacturing Mantra
We are looking for a visit to your organization where we can show you the demo of our
product SalesMantra and convey that how it can be useful to increase sales and service
efficiency of your esteemed organization.
For Demo, please call.
7.
Sales-Mantra CRM
Sales Mantra CRM is taking what you used to do manually to maintain
relationships and making it automated. Sales Mantra provides various
types of reports at the real time.
Sales Module
Contact Management
Enquiry Allocation & Tracking
Quotations & Follow-ups
Sales Funnel & Projections
Check Target V/S Achievement
Report at Real Time
Sales Order Management
Expense Management
Informative Reports to support
Strategic Decision Making
Track Your Employees Location
Through Sales Mantra Android App
And Many More.
Service Module
Top Management
Analytical Reports to grab new opportunities,
Management decision making is quick,
Customer data is protected and centrally managed,
Sales cycles are reduced and win rates improved as teams have clear visibility
of which prospects are most likely to close.
Tracking Employees Location Through Android Application
Middle Management
Marketing activities increase lead generation and brings higher quality leads
through continually improving contact segmentation and targeted campaigns.
The value of each customer relationship is understood so service resources can
be prioritized to protect the most profitable accounts,
Users can instantly check customer histories to assess buying patterns and
identify new sales opportunities,
Daily real time reporting with value addition for the company,
Lower Management
Staffs manage their time more effectively by providing effective planning.
CRM prompts users to follow up on activities and sends automated alerts
when important actions occur.
8.
Dear Sir,
Greetings from FSL Software Technologies Ltd. !!!
I am writing to you regarding our End to End Sales & Service Management Solution "SalesMantra". FSL Software Technologies Ltd, is a part of FSL Group based at the National
Capital Region (NCR) of India.
FSL is a 29 years old group having extensive experience in management consultation,
business process reviews, financial services, capital market, mutual fund distribution and
have varied skill-set to support a technical team to develop IT business solutions. Our pool of
customers spreads over 1000+ enterprises, covering a wide array of business areas in diverse
fields, many of which have worldwide operations. Few of our clients are as follows:Kansai Nerolac Paints Ltd
Jet Pack Machines Limited
Haier Electronics Ltd.
Pratich INC
Yamazaki Mazak India Pvt.
Ltd.
DS Group of Companies
Turck India Automation
Pvt. Ltd.
Frontline Electromedical
Ltd.
Nichrome India Ltd.
Hanna Instruments
9.
Dear Sir,
Greetings from FSL Technologies Family!!!
It was an honor to go through your website and to know that you are one of the
major players in the Hospitality industry in India which is growing at a very high pace.
Sir, we provide CRM solutions to various industries and in hotel industry, we are
having prestigious clients such as The Lalit, Sun Group of Hotels. You might be
using some conventional or in house systems for your industry, but we would like to
offer you a small web based tool so that you can track your day to day activities like
how many wins and losses were there as per the areas and custewrmise reports can
be generated for the same
Hope you have done ample of brain-storming, a lot of planning and clever budgeting
for the just-started financial year. Request you to please consider the following also:
What will be that one thing which will take you to the point where you see your
organization on April 1, 2013???
You may be thinking of fancy marketing strategies, acquisition of new talent or cost
cutting. But, our answer to this simple question is Your People i.e. Your Satisfied
Sales Force. Yes, a satisfied Sales Person can create magic in your organization
and rocket your sales figure once he put his heart in his Sales Pitch. So, lets gift
your sales team a tool called SalesMantraTM (Online CRM Software) this financial
year using which they:
CAN keep all the customer information at a centralized place which could be
retrieved by him anytime (& by you too i.e. seniors/superiors) on a single click, no
matter he is in office or went out-of-station.
CAN wipe out the unproductive time from their schedule wasted in reports
formulation, searching for customer follow-up history, their contact details, previous
order details etc.
CAN segregate all his leads as per their sales-cycle stage & take the printout of all
his leads lying at Negotiation/Finalization stage on a few clicks.
CAN get his things to do ready for the day at 9 AM in morning.
CAN find out his Neglected Leads & Key Accounts all at once on a single click,
ask for seniors support on them and work according to his seniors
suggestion/comment/feedback.
CAN start working on a particular lead from the point where other sales person has
left it as the software doesnt allow the sales person to take his data with him when
he leaves the organization.
CAN plan his client-visits by taking the contact details of all the prospects present in
a particular location and it turn, target as many prospects as possible in a single tour.
CAN enter their travelling & other expenses incurred and later, get them reimbursed
without any hassle.
CAN send emails to all his prospects/existing customers at once and track that
who, at what time and how many times, is watching his mails.
The list can go on, and on, and on....
At the same time, management gets all the necessary reports (unaffected i.e.
unbiased reports) directly from system. Few of them are as follows:
Daily Sales Leads Generated
Report
Appointment Report
(Employee / Branch Wise)
Order Report
(Branch/Employee/Product/Source
Wise)
Quotation Report
Expense Report
(Branch/Employee/Region Wise)
Sir, your sales figures depends on the attitude of your sales person, not the attitude
of the prospect. And it will be your Sales Person only who will toil in sun and run in
rain to take your organization from GOOD to GREAT.
Lets join hands in the journey of mutual growth. For free demonstration, register
online at
www.SalesMantra.com
Order Report
(Branch/Employee/Product/Source Wise)
Quotation Report
Expense Report
(Branch/Employee/Region Wise)
HERE IS OUR CRM SOFTWARE SOLUTION TO BEAT ALL THE OBSTACLES COMING
IN THE PATH OF YOUR MUCH DESERVED GROWTH
www.SalesMantra.com
An On Demand CRM Solution.
Register Online of Call at
..
11.
Dear Sir,
Greetings of the day !!
You have worked very hard to build your business, most lovingly and painfully, and you
naturally aspire to grow at faster pace each day. You are aware that the business is all about
Acquire - Service - Retain! The goal of most of the businesses is to make a profit by
Acquiring, Servicing and Retaining customers (A-S-R).
Give us a chance to explain you:
Why do you need SalesMantra - A CRM Solution?
What priority you should give to CRM? Lets explain what you need to know, and know if
CRM is needed at your company.
These questions can determine your CRM needs:
How many prospecting follow-ups do your sales reps make each day?
Does everyone who communicates with a customer knows what their coworkers said
to them or did for them?
Is all customer information kept in one area or program for easy customer service
reference or everybody maintains their own database?
Do have a complete track of all the opportunities, if your sales person quits his job?
Are you able to manage the top 20% of accounts that give you 80% or your revenue?
Do you know how many customer service issues each customer has had and why?
Do you know which customers consume most of your CSR Reps time?
What is your revenue per sales representative?
What are your win, loss and no-decision rates?
How many sales calls are completed per rep?
What are the numbers of existing customer contacts and repeat business orders?
How do you rate your marketing or lead generation program effectiveness?
The chances are most of the answers to the above will be in negative, thereby clearly
demonstrating the utmost need of CRM implementation in your company.
Greetings fromCompliance
Mantra!!!
FSL Group wishes you a very Happy and Warm New Year, full of
joy, Happiness, Prosperity and Success with bloom in your life as
flowers in a gardens.
Reports / MIS: 40+ management reports for real time analysis to take timely corrective
actions.
Benefits to your organization:
1. No data loss on employee attrition.
2. Helps in Strategic Decision making based on 3600 view of internal & external
environment.
3. High levels of management satisfaction & retention.
It is comprehensive software for the top management to know the status of every compliance
applicable, across multiple locations and in various departments. Thereby avoiding Noncompliance, penalties and harassment.
It also generates automated reminders for each responsible employee, with escalation
feature for proper management.
You can also attach files (receipts, challans, forms etc), pertaining to each compliance. This
helps the organization to a have a centralized database and also during internal audits.
S e iz e R ig h t O p p o r tun it y
O n T im e W or k
D o n e M ore, W ith
F e w e r R e so u r ce s
E asy
In fo r m at ion
S h a r in g
B u ild
R ela tio n sh ip
T op
T op M a n a g e m e n t
MU A s neia dalr ns dy acantl igec emali n R s entepa n o t rl yt s cht o eckg r a bcu n s ewt o m o erp p ho irs t u o nr i te i se st o, as s e s b u y i n g p at t e r n s an d i d en t i f y n ew s a l e s o p p o r t u n i t i e s ,
M i d d l e M a n a g em e n t
LSM M t oaaranfw kn agetmera iangemn emg a engacte ent idhv ecieii t ire s ti omi n ecrm e akaso rie n lgefe adifs e qctg u eniv c elerk ,y a tb i oy n p anr o vd i db r i n g efs fh e i ctg h i vere qp ul aaln int yi n lge .adC sR tMh r op u r go hm cop t sn tu i sn eu r als lt yo if mo l p or ow v iu n p g o con nactt a ictv i st ie g s m anend t as te i no dn s anau d t o t am r gatete ed d alcae rmt s p w aih g enn s .i m p o r t a n t ac t i o n s o ccu r .
L o w er M a n a g em e n t
TM h ea nv ala gu eemo f eneacht cu s t o m er r e l a t i o n s h i p i s u n d er s t o o d s o s e r v i c e r e s o u r c es can b e p r i o r i t i s e d t o p r o t e ct t h e m o s t p r o f i t a b l e acco u n t s ,
D ai l y r e al t i m e r e p o r t i n g w i t h v al u e ad i t i o n f o r t h e co m p an y ,
SALES MANTRA-CRM
A Web based CRM to automate your Sales & Service Process and increase revenue.
FOR DEMO
Please reply on this Mail
Or Call: Parteek Kumar Bansal 97690 34801
Log on to: http://www.salesmantra.com/ for more info. & Customer Feedback
15.
10 Reasons why you need a CRM even if you are using an Integrated ERP/
SAP.
1
More Focus on your Sales & Service, which is the most important area of revenue.
10
To eliminate the above hurdles in ease the process of your Sales & Service
activities, we bring the innovative CRM Solution
SALES MANTRA-CRM
16.
A Web based CRM to automate your Sales & Service Process and increase
revenue.
Database?
8. Can you access your Data on the go (Cloud Computing)?
9. Can you check your complete information through your mobile?
If your answers are coming NO, then definitely you need a CRM Solution.
To eliminate the above hurdles in Sales & Service Process, we bring the innovative CRM
Solution
SALES MANTRA-CRM
A Web based CRM to automate your Sales & Service Process and increase revenue.
17.
Dear <XYZ>
Greetings from Sales Mantra,
Sales Mantra wishes you a very Happy and prosperous New Year. Lets start your New Year with new way of
working by using Sales Mantra to manage your overall Sales and Service related activities.
1. Lead Generation
2. Sales Force Automation
Contacts Management
Enquiry Allocation & Management
Email/SMS Campaigns
Quotations & Follow-ups
Tracking the efficiency of campaigns
Sales Funnel & Projections
Label Printing
Target v/s Achievement
Analysis
based
on
location/
Sales Order Management
product/business potential etc.
Expense Management
3. Complaints & Service Management
Service Call Allocation & complaint status.
AMC Management
Service Engineers Skill Level Assessment
Minimizing Machine Downtime & Repeat Complaints
Spare Part Analysis
Service Cost v/s Benefit Analysis
Supported by 100+ management reports for real time analysis to take timely corrective actions.
18.
Dear Sir,
Hope 2013 would have given you and your organization, great success
and high growth in your business.
As the 2014 starts you must be looking to take new initiative in your
esteemed organization, to continue the success and improve the way your
people worked last year.
We would like to introduce Sales Mantra CRM solution for your
organization, which would help you to gain the pace that was missing.
Details
Customer
Database
Analytical
Reports
Customer
detail
Employee
performance
Customer
Complaints
Registered? Resolved?
Customer Satisfied?
Complete complaint
management, solution.
Competitive analysis.
Increased productivity.
19.
Parasites in Your Sales Process
Dear Sir/Madam,
Many a times you wonder that why your Sales Revenue is not increasing despite the sincere
efforts put in by your Sales Team. Below are some Sales Parasites, which may be hindering
your Sales Growth:
1 Failure in minimizing the damage caused by Employee Attrition.
a Sales Executive Leaves Company, all his leads are also lost.
b New Joinee starts from Scratch and do all the hard work again.
2 Huge time spent in Non-Selling Activities.
a An hour spent every morning to get the teams plan.
b Report filling / searching for customer history.
3 Missing the Follow-Ups on VIP prospects while toiling for meager
business.
a 2 or 3 months back, an HNI prospect asked us to call him today.
b We recall the same not today, but after a week or so.
c Meanwhile, order was placed to competitor.
4 Inability in generating a Proper Sales Funnel, like below one.
a Cold Leads
130
b Warm Leads
65
c Hot Leads
32
5 No centralized tracking system of the leads allotted to Sales
Executives.
a BOSS
:Ashish, Mr. Arora from M/s Modern Machines have
requirement of our Model VX101Q.
b ASHISH : OK Boss, I will call him in some time after sending this
quote.
c After some time, Ashish gets indulged in resolving some very urgent
customer issue.
d Boss also forgets due to his tight schedule.
e RESULT : LEAD MISSED
There can be various other things also e.g. scattered database, communication gap in team etc...
To CRUSH all such parasites of Sales Function, we proudly present our CRM solution to you
named :
SalesMantra CRM
SalesMantra is an online software solution to automate all your sales activities and generate
comprehensive MIS reports for your analysis thereby:
Increasing Sales Revenue
Increasing Customer Satisfaction
Offering a 360-degree control on your Sales Team
For free demo, call us on .... ./ Or register online at
20.
www.SalesMantraOnline.Com
Do you want to Triple your Sales Orders, with the same Employee Strength?
Are you Struggling Due To Attrition Rate of your Sales Executives?
Do you want to Keep a Track of Every Sales Enquiry coming from different
sources?
Do you want a Centralized Depository System to manage entire database & track
quotations?
Do you want A Real Time Sales Funnel of your sales force?
Do you want to Keep A Track of your Sales Persons Location sitting in your AC
cabin?
SALES MANTRA CRM solution is the perfect fit for your organization.
SalesMantra is online sales monitoring software, using which you can increase the efficiency
of your sales staff by keeping a constant track of their activities like there follow ups /
projections / lost orders etc. Being an online system, its benefits can be taken from Day 1.
21.
Dear Sir,
Greetings from SalesMantra.Com !!!
We hope you touched new heights during this going financial year in your business. As we
are sure, you congratulate your Sales Team for the same. When every single person plays a
vital role in the growth of an organization, A Sales Person is the one who is the main source
for revenue generation.
And, to maximize the sales figures, a tool to manage the activities of Sales Representatives is
a must in every modern organization. We would like to present SALESMANTRA to
meet the same objective.
SALESMANTRA is an online CRM Software to take care of all the sales activities
right from Enquiry Generation till Order Confirmation & then Managing After Sales Service
As Follows:
Enquiry Gen.
Follow Up Appointment
Proposal
Follow Up on
Proposal
Order Finalization Installation Complaints Management AMC
Customer Feedback.
SALESMANTRA on Mobile
As the Sales Person remains on the field most of the time, we have introduced a Mobile App.
For the same to foster following benefits.
SALES EXECUTIVE
Planner
MIDDLE MANAGEMENT
Target V/s Achievement
TOP MANAGEMENT
Competition Intelligence
Expenses Management
Daily Activities
Enquiries Allocation
Sales Projections
2-Way Communication
22.
Whatever your business troubles are, Sales Mantra CRM software solution is a
1-Stop Solution
If its the SALES EXPLOYEES ATTRITION RATE,
Sales Mantra preserves the Complete Contact & Follow up History.
If its the INACCURATE PROJECTIONS, causing unnecessary inventory,
Sales Mantra generates Sales Projection & Sales Funnel Report to forecast
accurately.
If its LOSING SALES OPPORTUNITIES because of lack of Timely Follow Up,
Sales Mantra gives constant Alerts and Reminders.
If its your increased service cost due to UNVIABLE AMCs,
Sales Mantra will give you most Accurate AMC Profitability Report.
Sales Mantra CRM is an online software solution supported by Mobile Apps too. Hence,
your real time business summary remains in your palm , WHEREEVER YOU GO
Dont wait for things to happen. Rather, make them happen. Call us now for a free demo, and
let us explain how Sales Mantra CRM can increase your efficiency exponentially.
For DEMO of Sales Mantra, call at .. or register
online at
www.SalesMantra.com
On Demand CRM Software
To
Increase Sales Revenue, Minimize Service Cost & Increase Customer Satisfaction
23.
Dear Sir,
Greetings of the day from SalesMantra.Com !!!
It is a matter of immense pleasure for us to present our CRM solution SalesMantraTM to your
prestigious organization.
If any of the following is bothering you, SalesMantraTM is the solution.
Missed Enquiries
No system to track Sales Executives Activities
Scattered Database of Clients/Prospects
Lack of a 2-way cc. system b/w senior &
junior
Inappropriate Sales Projections
Customer History
Huge value of Accounts
No tracking of sent quotations
Receivables/Outstandings.
Lost business due to missed follow ups.
Improper Complaints & AMC management
SalesMantraTM is a CRM software developed by FSL Software Technologies Ltd. It
generates more than 110 business reports which help us to have a 360-degree view of your
Sales & Service Department.
Cost-Benefit Analysis:
COST : Rs. 600/employee/month
BENEFIT : Increased Sales by at 40%, AT LEAST.
For free demo of our software, please register on
www.SalesMantra.com
or call at
24.
Dear Sir,
www.SalesMantra.com
SalesMantra is an online CRM Software for Sales & Service Management
which facilitates mainly 3 parties as shown below:-
1.
2.
3.
4.
SALES EXECUTIVE
MIDDLE MANAGEMENT
TOP MANAGEMEN
Daily Planner/Calendar
Appointment Scheduler
Employee-wise Appointment
Report
Expenses Management
Sales Projections
Competition Intelligen
5.
www.salesmantra.com
25.
Dear Sir,
Greetings of the day !!
You have worked very hard to build your business, most lovingly and painfully, and you
naturally aspire to grow at faster pace each day. You are aware that the business is all about
Acquire - Service - Retain! The goal of most of the businesses is to make a profit by
Acquiring, Servicing and Retaining customers (A-S-R).
Give us a chance to explain you:
Why do you need SalesMantra - A CRM Solution?
What priority you should give to CRM? Lets explain what you need to know, and know if
CRM is needed at your company.
These questions can determine your CRM needs:
How many prospecting follow-ups do your sales reps make each day?
Does everyone who communicates with a customer knows what their coworkers said
to them or did for them?
Is all customer information kept in one area or program for easy customer service
reference or everybody maintains their own database?
Do have a complete track of all the opportunities, if your sales person quits his job?
Are you able to manage the top 20% of accounts that give you 80% or your revenue?
Do you know how many customer service issues each customer has had and why?
Do you know which customers consume most of your CSR Reps time?
What is your revenue per sales representative?
What are your win, loss and no-decision rates?
How many sales calls are completed per rep?
What are the numbers of existing customer contacts and repeat business orders?
How do you rate your marketing or lead generation program effectiveness?
The chances are most of the answers to the above will be in negative, thereby clearly
demonstrating the utmost need of CRM implementation in your company.
26.
10 Reasons
confirming your need of a proper
SERVICE/COMPLAINTS MANAGEMENT
SYSTEM
You need it because
1 You dont want to incur the cost of acquiring a new customer
which is 5 Times higher than the cost incurred in retaining
an existing customer.
2 You want to smartly allocate a service call to your service
personnel on the basis of their work load, skill-set and
locations.
3 You need to have timely alerts for Renewing the Maintenance
Contracts and thereby, securing the Confirm Revenues for
your organization.
4 You want to identify unprofitable Serving Maintenance
Contracts (AMCs) and equipment which are too costly to
maintain by analyzing the Cost of Service Providing V/S
Revenue Generated report.
5 You want to measure the Skill Level of your Service Personnel
(i.e. turn-around time, complaint resolving time etc.) on some
sensible parameters.
6 You want to identify the products which are getting repeat
complaints to improve your product development function.
7 You want to have a proper customer feedback system using
which you can receive the comments directly from your
complainants.
8 You want to delete the column of Lost Orders from your books
of accounts due to untimely attending or non-attending of
complaints.
9
..
10 You want to increase your Sales Figures by getting new
customers through the recommendations given by your
nicely & timely treated (served) customers
Sir, we understand that you aspire for increasing your sales figures every day, every hour and
every minute. But a proper customer service management and complaint handling mechanism
also plays the role of a necessary catalyst in increasing Sales. And, to cater this basic need of
your organization, we present our CRM solution to you.
27.
Are you getting the important reports, auto generated and on a real time basis?
2.
Can your executives plan and execute their all task properly?
3.
4.
5.
6.
2.
Neglected Prospects
3.
4.
Sales Forecasting
5.
6.
Employee Expense
7.
8.
9.
7.
Can you manage the complete Data of all the Branches at a single Database?
8.
9.
If your answers are coming NO, then definitely you need a CRM Solution.
To eliminate the above hurdles in Sales & Service Process, we bring the innovative CRM
Solution
SALES MANTRA-CRM
A Web based CRM to automate your Sales & Service Process and increase revenue.