Professional Documents
Culture Documents
SESSION - 2007-2010
Submitted By: -
Submitted To:-
Anjali Khandelwal
ACKNOWLEDGEMENT
My sincere and heartfelt thanks to our college chairman Dr. V.G. Joseph for
having given me an opportunity to undertake this project work, as part of my
curricular requirements.
My thanks also to the principle of Garden City College for his appreciation and
leadership.
I greatfully acknowledge with gratitude Prof. Pious Thomas, programme
Director, M.B.A for authorizing me to carry out my internship project and thus
helping me to complete it successfully.
My sincere thanks to Mr. Gopala Krishnan, Deputy General Manager,
Establishment & Mr. Shettigar, Assistant Manager, Personnel Department,
MSIL Bangalore for allowing me to undertake my project work in his domain of
operations.
My sincere thanks to all members of my family and friends who have in many
ways contributed to see me through the successful completion of this project
work.
Anjali Khandelwal
Executive Summary
RESEARCH METHODOLOGY
Survey method of research was used for this project and the primary data are taken in
to consideration for the source of this project entitled A study of brand awareness
towards cool packaged drinking water
The other information used in the study has been collected from the annual reports
and various sources of research.
SAMPLING PLAN
A sample is a portion of subset of a large population. In marketing research and a
complete group of people or entities showing same common set of characteristics, the
group from which a sample is taken is known as population.
For the study non-probabilistic sample has been employed. The sample was
chosen on the basis of convenience that the data are collected from the people who
are conveniently available.
PLAN OF ANALYSIS
The analysis of the obtained data through the field work is intended to be analyzed
through the means of statistical tools like bar chart etc.
Most of the retailers and customers are aware of branded drinking water like
Aquafina, Bisleri, Kinley, etc., this is due to their excellent distributional
channels and promotional activities.
Customers prefer only the product with high brand image and quality.
Customers do demand for particular brands retails outlet.
The major suggestions of the study are:
Creating an effective distributional channel to cover most of the areas on
suppliers should visit the retail outlets regularly.
The advertisement and sales promotion activities should increase to create
more popularity and brand image like: Advertising through media.
Selecting one of the leading cinema personalities as the Brand
ambassador.
Placing huge cut-outs where the people crowd is more like Railway
stations, Bus stands, etc.
Sponsoring for some events such as sports organization, clubs,
competitions,etc.
Placing caution boards on gates.
Company should increase the profit margin of retailers to encourage them to
sell the product.
CONTENTS
CHAPTER 1
1.1 General Introduction
1.2 Theoretical Background of the study
1.3 Industrial Background of the study
CHAPTER 2 RESEARCH DESIGN
2.1 Statement of the Problem
2.2 Review of Literature
2.3 Objective of the Study
2.4 Operational Definition of Concepts
2.5 Research Design of the Study
2.6 Source of Data
2.7 Sampling Plan
2.8 Data Collection Instruments
2.9 Organization of Field Work
2.10 Data Processing and Analysis Plan
2.11 Limitations of the Study
CHAPTER 3 PROFILE OF THE INDUSTRY & COMPANY
3.1 Origin of the Organization
3.2 Vision and Mission Statement
3.3 Division Of the Company
3.4 Organizational Structure
CHAPTER 4 DATA ANALYSIS AND INTERPRETATION
4.1 Profile of the Respondents
4.2 Consumer Profile
4.3 Retailer Profile
CHAPTER 5 FINDING SUGESSTIONS & CONCLUSIONS
Summary of Findings
Recommendations and Suggestions
Conclusions
APPENDIX
Bibliography
Annexure
LIST OF TABLES
S.N.
TABLE
NO.
TABLE TITLE
1
2
3
4
3.1
3.2
3.3
4.1
5
6
4.2
4.3
4.4
8
9
4.5
4.6
10
4.7
11
4.8
12
4.9
13
14
4.10
4.11
15
4.12
16
4.13
17
4.14
18
4.15
19
4.16
20
4.17
P.N.
LIST OF GRAPHS
SL.NO.
GRAPH
NO
GRAPH TITLE
PAGE NO.
19
21
25
1
2
3
3.1
3.2
4.1
4
5
4.2
4.3
4.4
7
8
4.5
4.6
4.7
10
4.8
11
4.9
12
13
4.10
4.11
14
4.12
15
4.13
16
4.14
17
4.15
18
4.16
19
4.17
27
29
31
33
35
37
39
41
43
45
47
49
51
53
55
57
A company has only one chance of impressing a customer through a first class
product and so once a customer is satisfied with the product and he goes for a repeat
purchase brand recognition results. The consumer now recognises the product with its
name and attributes. He associates the product with a set of assets and qualities and
this creates brand equity for the product.
Creation of a strong brand has been said does not end in launching a brand but
ends where it forms an identity of its own. Successful creation of a brand depends on
the following attributes :
Brand Awareness
products :
Brand recall
Brand Recognition
.p;l;l;l;lk;
\nknnknn
nijhhhi
Perceived Quality : There is a reason to buy your product as you have differentiated
your product from others. It is the customers perception of the overall quality or
superiority of a product or service with its intended purpose, relative to alternatives.
Brand associates : Your brand is associated with certain emotions, feelings and
qualities and also with some tangible benefits like freebies.
Brand loyalty : Consumer returns back to your product even after having a choice of
many other products in market.
MARKETING:
Marketing represent the boundary between the market place and the company
and knowledge of current and emerging happenings in the market place. The
marketing concept is the philosophy of business and set of objective enabling
organization embrace the idea that they can satisfy customer needs better than their
competitors.
The American marketing association (AMA) defines marketing as the
performance of business activities the direct the flow goods and services from
producer to consumer or users Kotler has defined marketing as social and managerial
process by which individuals and grows obtain what they need and want through
creating, offering and exchanging products of value with others.
MARKETING MANAGEMENT
Marketing management is the process of planning and executing the
conception, pricing promotion and distribution of idea, good, service to create
exchange that satisfy individual and organizational goals.
MARKET
The word market is a derivative of the Latin word marcatus meaning there by
Marchandise, ware, traffic, trade or a place where business is conducted. According to
Clark and Clark a market is a centre about which or an area in which the forces
leading to exchange or title to a particular product operates and towards which the
actual goods tend to gravel. According to Kotler market is the set of all actual and
potential buyers of product.
MARKET MIX
Marketing mix is the specific combination of interrelated and interdependent
marketing activities in which an organization engages to meet its objectives. Four Ps
of marketing are the basic elements of marketing mix product, place, price and
promotion, it is also called the controllable variables or marketing because they can be
controlled and manipulated by the marketer.
MARKET ANALYSIS
10
Market analysis is concerned with discerning wants and needs of customer and
how they buy to satisfy those needs. Rapid change, global competition and diversity
of buyers preference in many markets the constant attention of market watcher to see
the shifting requirement of buyers evaluate change in competitive positioning, and
spot opportunities for new products and services. Markets analysis identifies
promising business opportunities, evaluates existing and potential competitors, guides
the choice of which buyers to target and indicates the customer requirements to be
satisfied.
A product market consist of specific product (or a line of related products) that
can satisfy a set of needs and wants for the people (or organisation) willing and able
to purchase it. Analyzing markets need to be defined so that the right buyers and
competition are analyzed. For analysis about the organization customer, environment
and marketing activities, marketers needs together enough information to understand
past events, to identify what is occurring now, and to predict what might occur in the
future. Good, timely marketing information is an extremely valuable management
tour because it reduced uncertainty and the risk associated with decision-making.
Analysis should be customer focused to analysis their needs and want. Market
analysis helps to develop new products, to improve existing product and to make
changes in price, promotion and distribution strategies and tactics. Information
collected from market analysis helps in defining problems or identifies opportunities.
1.3 INDUSTRIAL BACKGROUND OF THE STUDY
PACKAGED DRINKING WATER INDUSTRY
There are 250 odd packages water brands jostling for the market, but the truly
national players are only four. This market has been seeing exponential growth rates
and industry predicts it will soon be the largest segment in the soft drinks market,
outstripping even carbonated drinks, which has been losing market to both, fruit
drinks/juices and packages drinking water. The industry has come a long way since its
early years. The industry has grown overall around 40-50% per annum in the last five
years.
Info quest Indias report on the packaged drinking water market in India gives the
salient features of the industry in a clear and concise format. Keeping in view the the
importance of purity of packages and mineral water, BIS has published two Indian
standards, IS 13428:1998 (Packaged Natural Mineral Water) and IS 14543:1998
covered both these products under BIS mandatory certification scheme with effect
from 29th march 2001. so far, 1018 licenses have been granted for packaged drinking
water and 7 for packaged natural mineral water.
Here is a data for global market in 2004, in billions of litters consumed.
USA
Mexico
China
Brazil
Italy
Germany
25.8
17.7
11.9
11.6
10.7
10.3
11
France
Indonesia
Spain
India
All others
Total
8.5
7.4
5.5
5.1
39.9
154.3
Growth
A large number of small units came up during 1999-2006. the sudden proliferation of
small units is due to government policy. Now we can also see that medium family
class consumes packaged drinking water. So due to high consumers ratio, many small
units has been arrived.
12
CHAPTER-2
RESEARCH DESIGN
2.1 Statement of the problem
Modern marketing, which has to be done in competitive environment ,calls for
developing a qualitative product, pricing it attractively making it readily available and
acceptable to the target customers.
The study is conducted on the topic A study on brand awareness of cool packaged
drinking water on behalf of MSIL. Cool is newly introduced product of the MSIL.
Brand awareness ofcool packaged drinking water in the market requires a great deal
challenges for MSIL. Analysing the market after intensive research and survey will be
helpful for MSIL to identify and describe its right buyers, understand their preference
for product, their satisfaction level needs awareness and to find out which competitors
are doing well in the market.
Website:
The website used are:
13
www.google.com
www.msilonline.com
14
15
Primary
data
was
collected
through
SECONDARY DATA: this data was collected from industry report and
website of the company (www.msilonline.com) and using various search
engine sites. (www.google.com)
2.7 SAMPLING PLAN
For the study, non probabilistic sample has been employed. A sample
chosen on the basis of convenience that the data are collected from the
people who are conveniently available.
CONSUMER SAMPLNG PLAN
Sampling unit: household
Sample size : 50 household
Sample technique : non probabilistic
RETAILERS SAMPLING PLAN
Sampling unit: retailers
Sample size :50 retailers
Sample technique : non probabilistic, convenience sampling
2.8 DATA COLLECTION INSTRUMENTS
In this project work questionnaire was employed as data collection
instruments, both for retailers and consumers. Questionnaire was
made simple and direct to get quick response from respondents.
16
17
18
MSIL has offices in different part of the country and is also exploring
export business. To review the states cultural traditions, MSIL has
instituted an annual light music competition among students, called
Nityotsava. Art camps were also organized annually to create a forum for
new paintings from leading artists.
19
DIVISIONS
LOTTERY DIVISION
MSIL was appointed the sole selling agent of Karnataka state lottery
(KSL) by the state government. KSL, marketed by MSILs lottery
divisions, has the distinct identity of being the most trusted lottery in the
country. KSL has enjoyed a successful innings for more than thirty years
in highly competitive market and has held the lead among a host of
private and public sector players regular innovative draw held with public
participation, immediate announcement of results and prompt
disbursement of prize money are what have contributed towards KSLs
popularity.
BANGALORE AIR CARGO COMPLEX
In 1977, MSIL was appointed cargo custodians by customs and since
been serving the needs of exporters and importers. MSILs
Bangalore Air Cargo complex today handles over 45,000 tonnes of export
and import cargo every year has all the facilities required for customs
examinations and clearance. The offices of several senior customs
officers, customs house agents and several airlines offices are located are
within the cargo complex premises. An X-ray machine has been installed
for screening of export cargo. With APEDAs help, a 4,200 sq. ft. (20
tonnes capacity) cold room has been set up for storing perishables.
In 2004, MSIL constructed a state-of-art export warehouse of 80,000 sq.
ft. the company has over 2,60,000 sq.ft. of warehouse land near the
airport, sufficient for the growing needs of the cargo industry.
20
CONSUMER PRODUCTS
Catering to the consumer market, MSIL has successfully launched a wide
range of products which includes detergents and soaps, edible oils, fruit
juices, bath soaps, breakfast foods, talcum powder and shampoos. MSILs
well entrenched and wide network has made inroads all over India, so as
to reach a vast spectrum of people.
MSIL currently produces and markets total detergent bar in Tamilnadu
and Pondicherry. Elephant brand mustard oil, Gold crunch cornflakes
Lumbini dhoop and agarbathis are marketed in the northern and western
regions of the country.
Paper division is now marketing cool, packaged drinking water. Plans are
afoot to extend cool to include mineral water soda, herbal water and
flavoured soft drinks.
SILK SHOWROOMS
22
Managing Director
Executive Director
Director
General Manager
(Finance and administration)
General Manager
(Air Cargo)
Dty General Manager
(Fin. & Admin.)
General Manager
(Sales & Personal)
General Manger
(Paper)
Dty General Manager
(Sales & Personal)
23
Special Officer
CHAPTER : 4
PROFILE OF THE RESPONDENTS
Consumer profile:
The consumer profiles in this study includes age and gender.
Table 3.1 Table showing respondent based on age.
Age
No. of respondent
% of respondent
18-25
12
26-30
18
36
31-40
16
32
Above 40
10
20
Total
50
100
25
No. of respondent
% of respondent
Male
16
32
Female
34
68
Total
50
100
26
27
Retailer profile.
The retailer profile in this study includes its area covered.
Area
Rajajinagar
Padmnabha nagar
k.r.road
j.p. nagar
Banashankari
Marathahali
10
Vijayanagar
10
Nagarbhavi
Malleshwaram
Kumaraswamy layout
Kamkya
Indira nagar
Sadashiv nagar
Total
50
100
28
Interpretation
Maximum area covered is Rajajinagar, Marathahali, Vijayanagar.
CHAPTER: 5
ANALYSIS OF FINDINGS
Data analysis and interpretation
Table 4.1
Table showing the number of retailers selling packaged drinking water.
Parameters
No. of respondents
% of respondents
Yes
50
100
No
Total
50
100
Interpretation:
It is clearly seen from the table that 100% of the retailers are selling. packaged
drinking water.
Inference
Since the majority of the retailers are selling packaged drinking water it is clear that
packaged drinking water is available in most of the shop.
29
30
Brands
% of retail outlets
Bisleri
26
21.84
Aquafina
29
24.36
Kinley
24
20.16
Dsp
4.20
Cool
4.20
Anytime
15
12.60
Kingfisher
4.20
Local
10
8.40
Toatal
119
100
Interpretation
From above table, the highest amount of brand available with retailers is Aquafina,
followed by Bisleri, Kinley, Any time, Local, DSP, Cool, Kingfisher.
Inference
From above interpretation can say that Aquafina ,Bisaleri, brands are maximum
available in maximum number. COOL is in still initial stage.
31
32
Table 4.3
Table showing the number of retailers selling COOL packaged drinking water.
Parameters
No. of Respondents
% of Respondents
Yes
10
No
45
90
Total
50
100
Interpretation
It is likely seen from the table that only 10% of the retailers are selling cool packaged
drinking water.
33
Graph 4.3 Showing the number of retailers selling COOL packaged drinking water
34
Table showing the opinion among retailers as maximum selling brand in their outlet.
Table 4.4
Brands
No. of respondents
% of respondents
Bisleri
13
26
Aquafina
16
32
Kinley
12
24
Dsp
Cool
Any time
Kingfisher
Local
Total
50
100
Interpretation
From above table, the brands having the maximum sales in the market are Aquafina,
followed by Bisleri, Kinley, Any time, Local, DSP, Cool, Kingfisher.
Inference
From the above interpretation we can say that Aquafina, Bisleri, brands have
maximum sales in market. So cool sales is less than average
35
Graph 4.4 Showing the opinion among retailers on the brand selling the maximum in
their outlet.
36
No. of respondent
% of respondent
0.5 ltr
11.11
1 ltr
33
52.38
2 ltr
20
31.74
25ltr
4.70
Interpretation
From above table we can say that 1 ltr is fast moving in market, followed by 2 ltr, 0.5
ltr, 25 ltr.
Inference
From above interpretation we can say that 1 ltr bottles are the fastest moving, so
cool has to concentrate more on this denomination.
37
38
Table 4.6
Table showing attributes of packaged drinking water customer look for at the time of
purchase according to retailers.
Attributes
No. of attributes
% of respondents
Look
8.47
Price
3.38
Quality
15
25.42
Brand image
27
45.76
Convenience
10
16.94
Total
59
100
Interpretation
It is clearly seen from the table that customers look for the brand image in packaged
drinking water, followed by quality, convenience, look, and price.
Inference
From above interpretation it shows customers first preference is brand image and
then only quality, price, etc. So the company should build up brand image.
39
Graph 4.6 Showing attributes of packaged drinking waster customer look for at the time of
purchase according to retailers.
40
Table 4.7
Table showing whether customer demand for particular brand or not.
Parameters
No. of respondent
% of respondent
Yes
36
72
No
14
28
Total
50
100
Interpretation
It is clearly seen from the table that 72 % of the customer demands for a particular
brand.
Inference
Since the majority of the customer demand for particular brand, it is important that
company should improve brand image.
41
Graph 4.7 Showing whether customer demand for particular brand is not.
42
Table 4.8
Table showing different brands of packaged drinking water that retailers suggest to
customers when they make a purchase.
Parameters
No. of respondents
% of respondents
Yes
18
36
No
32
64
Total
50
100
Interpretation
It is clearly seen from the table that 64% of the retailers do not suggest to customers
when they make a purchase.
Inference
Only 36% of the retailers suggest different brands this is due to over stock or they get
high profit margin.
43
Graph 4.8 Showing different brands of packaged drinking water whether retailers
suggest to customer or not when they make a purchase.
44
Table 4.9
Table showing the awareness of cool package drinking water among customers
according t retailers.
Categories
No. of respondent
% of respondent
Well aware
Little aware
10
Not aware
45
90
Total
50
100
Interpretation
It is clearly seen from the table that only 10 % of the customer are aware of cool
packaged drinking water according to retailers.
Inference
Since the majority of the customer are not aware of cool packaged drinking water it is
clear that company has not concentrated in promotion and advertising activities. So
the company should make aware to customers by different advertising media.
45
Graph 4.9 Showing the awareness of cool packaged drinking water among customers
according to retailers.
46
Table 4.10
Table showing type of drinking water the respondent drink.
Types
No. of respondent
% of respondent
Aqua guard
13
26
Filtered water
21
42
16
50
32
100
Interpretation
It is clearly seen from the table that 42% of the customer drinks filtered drinking
water, 32% of them drink packaged drinking water and 26% of them use aqua guard.
Inference
Here we can see that 32% of the customer consumes packaged drinking water.
47
48
Table 4.11
Table showing how often consumer buys packaged drinking water.
Parameters
No. of respondent
% of respondent
Regularly
16
32
Occasionally
34
68
Total
50
100
Interpretation
From above table we can see that 32% of consumer use packaged drinking water
regularly, while 68% of consumer use packaged drinking water occasionally.
Inference
However 100 % respondents use packaged drinking water. So the company has to
encourage retailers and distributors to keep stock ensure the regular supply of
packaged drinking water as per the consumers requirement.
49
Graph 4.11 Showing how often consumer buys packaged drinking water.
50
Table 4.12
Table showing the number of consumers aware of cool packaged drinking water.
parameters
No. of respondent
% of respondent
yes
No
47
94
Total
50
100
Interpretation
It is clearly seen from the table that only 6 % of consumers are aware of cool
packaged drinking water.
Inference
Since the majority of the consumers are not aware of cool packlage drinking water,
the company should create awareness in the consumers by using different advertising
media.
51
Graph 4.12 Showing the number of consumers aware of cool packaged drinking water.
52
Table 4.13
Table showing other brands that consumers are aware of other than cool.
Brands
No. of consumers
% of consumers
Bisleri
48
34.78
Aquafina
42
30.43
Kinley
28
20.28
Kingfisher
10
7.24
Local
10
7.24
Total
138
100
Interpretation
From above table, the maximum number of consumer are aware of Bisleri, Aquafina,
etc.
Inference
From the interpretation it shows consumers are well aware of other brands other than
cool.
53
Graph 4.13 Showing other brands that customer is aware of other than cool.
54
Table 4.14
Table showing attributes of packaged drinking water customer look for at the time of
purchase.
Attributes
No. of respondents
% of respondent
Look
3.50
Price
15
26.31
Quality
17
29.82
Brand image
23
40.35
Total
57
100
Interpretation
It is clearly seen from the table that customers look for the brand image in packaged
drinking water.
Inference
From above interpretation it shows customer first preference is brand image and then
only quality, price, etc. so company should build up brand image.
55
Graph 4.14 Showing attributes of packaged drinking water customer look for at the
time of purchase.
56
Table 4.15
Table showing quantities of packaged drinking water do consumer normally buy.
Quantities
No. of respondent
% of respondent
0.5ltr.
10.44
1 ltr.
30
44.77
2 ltr.
12
17.91
25 ltr.
18
26.86
Total
67
100
Interpretation
From above table , we can say that most of the customers normally buys 1 ltr, then the
25 ltrs.
Inference
From above interpretation can say that 1 ltr. & 25 is fast moving , so cool has to
concentrate more on this quantity.
57
58
Table 4.16
Table showing brand loyalty of customer towards their regular brand.
Category
No. of respondent
% of respondent
20
40
Go to another brand
27
54
Postpone purchase
Total
50
100
Interpretation
From above table, it can be seen clearly that 52 % of the consumer go to another shop,
while 40 % of the customer try another brand.
Inference
Hence maximum no. of customer are loyal to their brand. While 40 % of them try
other brand, so company should make available its brand in all outlets
59
Graph 4.16 Showing brand loyalty of customer towards their regular brand.
Table 4.17
60
Table showing the number of consumer switch to other brand if they get home
delivery or any other facility.
Parameters
No.of Respondents
% of Respondents
Yes
19
38
No
31
62
Total
50
100
Interpretation:
From the above table, we can say that 42% of customer seems to switch other brands.
Inference:
So the company should try to build up effective distribution as per customer
requirements.
61
Graph 14.7 Showing the number consumers switches to other brand if they get home
delivery or any other facility.
SUMMARY OF FINDINGS
62
From the analysis and evaluation of data collected the following findings have been
recorded
The customers and retailers are not well aware of cool packaged drinking water.
Out of the 50 retailers, only five retailers are selling COOL and ten retailers are of it.
Most of retailers and customers are aware of branded drinking water like Aquafina,
Kinley, Bisleri, etc., this is due to their excellent distributional channels and
promotional activities.
Customers prefer only the product with high brand image and quality.
Customer do demand for particular brands retails outlet.
Few retailers suggested for particular brand to customer at the time of purchase due to
high profit margin, stock availability.
Customers who use packaged drinking water regularly prefer 25 litres can.
Customers do try the other brands if their preferred brand is not available in the shop.
It is found that retailers are reluctant to keep Cool Due to irregularity or absence of
distributors in the respective areas.
One litre and Two litres are fast moving quantities.
Some customers due switch to another brand if they get some facilities like home
delivery, etc.,
Most of the packaged drinking water users are residing in areas where good drinking
water is unavailable.
Most of the customers who look quality and brand image come under the age group
of 35 and above, who are most health conscious people.
Most of the institutional buyers prefer drinking water which offers the lowest price
and best supply.
Most of the customers use Aquaguard and filtered water; these are the customers who
are residing in areas where they get good drinking water.
Few customers do act as the opinion leaders.
Most of the customers take buying decision based on how the product is positioned in
their mind set.
63
64
CONCLUTION
The researchers feels if the recommendations outlined are received well and
implemented by MSIL it will certainly help in increasing the consumption of COOL
packaged mineral water.
65
BIBILOGRAPHY
KOTLER PHILIP
PRINCIPLES OF MARKETING
COOPER. R.
WEBSITES:
THE WEBSITES USED ARE:
WWW.GOOGLE.COM
WWW.MSILONLINE.COM
66
67
CUSTOMER QUESTIONNAIRE
1.
Age
: _____________________________________
2.
Address
: _____________________________________
3.
4.
a.
b.
c.
Aqua guard
Filtered water
Packaged Drinking water
5.
) b) 10,000 to 15,000 (
d) Above 20,000 (
)
(
)
(
(
)
)
__________________________________________
6.
7.
While making the purchase which attributes of the product do you prefer
most?
a. Attractive Look ( ) b. Prince ( ) c. Quality ( ) d. Brand Image ( )
8.
9.
If you preferred brand is not available in the retail store, will you
a. Try another brand ( ) b. Go to another shop (
c. Postpone your purchase ( )
10.
Do you switch to other brand if they provide home delivery or any other
68
Facility ?
_________________________________________________________
11.
Any feature of cool packaged drinking water, which you are not
satisfied with ?
__________________________________________________________
12.
No (
69
RETAILER QUESTIONNAIRE
Age
: _____________________________________
Business
: _____________________________________
Address
1.
2.
3.
4.
5.
6.
7.
8.
70