POLITEKNIK

MUKAH

SARAWAK
JABATAN
PERDAGANGAN
DIPLOMA

PENGAJIAN
PERNIAGAAN
(PENGURUSAN)
ENTREPRENEURSHIP
(PB201)
BUSINESS PLAN
Lil Home BOOK STORE
DPM 2A
PREPARED BY:

NAME
SITA ANAK TEDONG
ANNIE TAN
MAGDELINE AK NYAWAI
ROZIETA ANAK GERINSA
MELENNY ANAK PHILIP JANTING
GLORIA NIGA ANAK BRUIN
ACKNOWLEDGEMENT

NO.MATRIX
20DPM10F1005
20DPM10F1028
20DPM10F1018
20DPM10F1002
20DPM10F1022
20DPM10F1020

First of all, grateful to the God for without his providence and bless in granting us
good health and strength, we would not be able to complete this business plan on time.

Moreover, we would like to thank our Entrepreneurship courses lecturer, Mr. Mohd
Fardillah Bin Wahi for her guidance in accomplishing the task given to us. Her guideline
really had been a major help for us in working out this project.
We also would like to acknowledge all the organization which kindly give us
information about the introduction to business is all about. The organization that has been
help us are Takaful Insurance, Kuching Water Board, TELEKOM, SESCO, KWSP, Bank
Rakyat and BIMB Islamic Bank.
Last but not the least; we would like to thank our family and friends for the moral and
financial support. After that, thanks to the group members for all the cooperation and hard
work. Hope that this hard work is blessed and we can succeed in the future.

LETTER OF AGGREMENT
Lil Home BOOKSTORE

Sub lot No 70 and 71, Block 1, Samarahan Land District, Jalan Dato Mohd Musa, 94300
Kota Samarahan, Kuching.

Date: 1st January 2011

To all partners of Lil Home BOOKSTORE
Partnership Agreement of Lil Home BOOKSTORE
1. Hereby all shareholders as mention below have agreed at the advocate and solicitor
office that the following are legal partner of Lil Home BOOKSTORE:

SITA ANAK TEDONG

20DPM10F1005

ANNIE TAN

20DPM10F1028

MAGDELINE ANAK NYAWAI

20DPM10F1018

ROZIETA ANAK GERINSA

20DPM10F1002

MELENNY ANAK PHILIP JANTING

20DPM10F1022

GLORIA NIGA ANAK BRUIN

20DPM10F1020

2. Therefore, all partners will be bound under rules and regulations of this partnership.
Hereby, the partner agreed to contribute capital as follows:

SITA ANAK TEDONG

RM15000.00

ANNIE TAN

RM10000.00

MAGDELINE ANK NYAWAI

RM10000.00

ROZIETA ANAK GERINSA

RM10000.00

MELENNY ANAK PHLIP JANTING

RM10000.00

GLORIA NIGA ANAK BRUIN

RM10000.00

3. It is agreed that the divisions of the profit earned at every end of the business
accounting year will be stated as below:

SITA ANAK TEDONG

22.0%

ANNIE TAN

19.5%

MAGDELINE ANAK NYAWAI

19.5%

ROZIETA ANAK GERINSA

19.5%

MELENNY ANAK PHILIP JANTING

19.5%

GLORIA NIGA ANAK BRUIN

19.5%

4. Responsibility of all partners are:

I.
Each partner must be honest and take their responsibility for the task which
II.

had been assigned.

Give full commitment in order to achieve the business goals.

5. All partner are prohibited from this matter:

I.
Discharging his/her share to other person without the knowledge
and agreement of other shareholders.
II.
Become grantors to any party using business party.

6. In case of death of any partner, his/her legal inheritor should submit a written notice
within 45 days from the date of the death for the purpose if naming him/her as the
shareholders.
7. Pawns, giving debt or property of the business to other party are only allowable when
it comes to the knowledge of other shareholders and upon agreement.

All these agreed by,

_______________________________
SITA ANAK TEDONG
GENERAL MANAGER.

_______________________________
ANNIE TAN
MARKETING MANAGER.

_______________________________
MAGDELINE ANAK NYAWAI
ADMINISTRATIVE MANAGER.

________________________________
ROZIETA ANAK GERINSA
OPERATION MANAGER.

_________________________________
MELENNY ANAK PHILIP JANTING
FINANCIAL MANAGER.

GLORIA NIGA ANAK BRUIN

HUMAN RESOURCE MANAGER

ITEMS
EXECUTIVE SUMMARY
1 INTRODUCTION

PAGE
1
2

2 PURPOSE OF BUSINESS OF BUSINESS PLAN

3 COMPANY BACKGROUND

4 SHAREHOLDERS BACKGROUND

5-13

5 LOCATION OF THE BUSINESS

14

6 ASSESSMENT OF THE BUSINESS ENVIRONMENT

15

6.1 ECONOMICS ENVIRONMENT

6.2 INDUSTRY ENVIRONMENT

15
15

6.3 GLOBAL ENVIRONMENT

15

7 MANAGEMENT PLAN
7.1 ORGANISATIONAL STRUCTURE

7.2

16
16

7.1.1

COMPANY'S VISION

17

7.1.2

COMPANY'S MISSION

17

7.1.3

COMPANY'S OBJECTIVES

17

7.1.4

COMPANY S STRATEGICS

18-19

7.1.5

TYPE OF BUILDING & INFRASTUCTURE

20

7.1.6

ORGANISATION CHART OF LIL HOME BOOKSTORE

21

7.1.7

LIST OF ADMINISTRATIVE PERSONNEL

22

7.1.8

SCHEDULES OF STAFF & RESPONSIBILITIES

23-24

7.1.9

WORKING HOUR SCEDULES

25

7.1.10

26

7.1.11

REMUNERATION FOR ADMINISTRATIVES STAFF

SALARY
LIST OF OFFICE EQUIPMENT

7.1.12

SOURCES OF OFFICE EQUIPMENT

31

27-30

PRODUCTION PROCESS

32-34

7.2.1

PROCESS FLOW CHART

35-36

7.2.2

MANPOWER PLANNING

37-38

7.2.3

MATERIAL SUPLLIER

39

7.2.4

OPERATION HOUR

40-41

7.2.5

OPERATIONS BUDGET

42-43

7.2.6

OPERATION SCEDULES

44

8 MANAGING EMPLOYEES

45

8.1 LIST OF STAFF FRINGE

45

8.2 COMPANY'S STRATEGIES

46-47

9 MARKETING PLAN

48

9.1 TARGET MARKET

49

9.2 PRODUCT CHARACTERISTICS

50-51

9.3 PROICING STRATEGIES

52

9.4 DISTRIBUTION STRATEGIES

53-57

9.5 PROMOTION STRATEGIES

58-60

10 FINANCIAL PLAN

61-64

11 CONCLUSION

65

12 APPENDICES

66-75

EXECUTIVE SUMMARY
Our business is known as LIL HOME BOOKSTORES. The business is all about
distributing various types of books by using the caf bookstore concept. We plan to provide

the reference books for high level institutions with the different types of language that are
English, Malays and Chinese. Our business will be operated at Sub Lot No 70 and 71, Block
1 Samarahan Land District, Jalan Dato Mohammad Musa, 94300 Kota Samarahan, Kuching.
Lil Home BOOKSTORES is a partnership business which consists of 6 shareholders
and each one contributes a certain amount of capital that been agreed. The selection of each
partner is depending on the skills, qualification and experience that we are having.
We have set our objective in order to realize the business goals, that are to improve
our business and become self-sufficient competitor in the related field.

INTRODUCTION
1. NAME OF THE BUSINESS

Lil Home BOOKSTORE is our company name, which the idea was agreed by
the whole of the shareholders of our company. It represents the concept of the
business and to inculcate the reading habits among our customers too.

2. NATURE OF BUSINESS
Our nature of business is based on the library and bookstore concept. Thus, we
agreed to apply partnership orientation in establishing company. This is because our
business is our joint venture in business. Moreover, partnership will allow all
shareholders to contribute several of ideas to improve business.
3. COMPANY ADDRESS
Our business will be located at Sub Lot 70 and 71, Block 1, Samarahan Land
District, Jalan Dato Mohd Musa, 94300 Kota Samarahan, Sarawak.
4. DATE OF BUSINESS COMMENCEMENT
The operation of our business will officially start on 1st January 2011.
However, it will depend on the approval of our business plan.
5. FACTORS IN SELECTING THE PROPOSED BUSINESS
As we know, there are no bookstores in the Kota Samarahan even though there
are many high level institutions. So, this business will facilitate the customers
especially the students in order to find the reference books. This proposed business
indirectly will inculcate the reading habits among the Malaysians.
6. FUTURE BUSINESS PROSPECTS
Our future business prospects are to be one of the well-known bookstores in
the Sarawak. In order to realize the target, we would like to open a few branches in
Kuching, Sibu and Miri in becoming 10 years. If we succeed, it can be the role model
for other similar business. Last but not least; we have to put the customers
satisfaction and priority at the first level.
PURPOSE OF THE BUSINESS PLAN

The following are the purpose for us to choose the business plan:

The business plan is prepared by the board of director of Lil Home BOOKSTORE as
a guideline and basis for managing the purpose venture.

To open up a new bookstore nearly to the high level institutions. So, the students are
able to find their reference books in a second since it is near to their campus.

This proposed business indirectly being a second home for those students who want to
spend their time reading the books.

This business plan is use to fulfill the requirement of project paper for PB201.

COMPANYS LOGO

Name of the Company

: Lil Home Bookstore

business Address

: Sub Lot No 70 and 71, Samarahan

Telephone No

Jalan Dato' Mohd. Musa, 94300 Kuching

: 082648282

Fax No

: +6028-648283

Website

: www.LilhomeBookstore.com.my

Type of Business Ownership

: Partnership

Main Business/Activity

: Supplying Reference Books, Magazines, Novels and

Date of Commencement

Newspapers
: 1st January 2011

Opening Capital

: RM 65 000.00

4.0 SHAREHOLDERS BACKGROUND

NAME

: SITA ANAK TEDONG

IDENTITY CARD NO

: 850113-13-6396

ADDRESS

: 2268, BLOCK 233, 7 MILE KOTA

SENTOSA 93520 KUCHING SARAWAK.

Land District,

TELEPHONE NO

: 012-8502536

DATE OF BIRTH

: 13 JANUARY 1985

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS
MANAGEMENT

COURSE ATTENDED

: SELF-IMPROVEMENT LEADERSHIP
COURSE

SKILLS

: PUBLIC RELATIONS
ABLE TO WORK UNDER PRESSURE
SPEAK FLUENTLY IN ENGLISH AND
MALAY

EXPERIENCE

: MANAGING FAMILY BUSINESS

PRESENT OCCUPATION

: GENERAL MANAGER

PREVIOUS BUSINESS EXPERIENCE

: FAMILY BUSINESS IN STATIONERY AND

BOOKSTORE

NAME

: ANNIE TAN

IDENTITY CARD NO

: 850625-13-6576

ADDRESS

: LOT 7222, JLN DATO PERMAISURI

3B, BDR BARU PERMYJAYA, 98200,
MIRI, SARAWAK.

TELEPHONE NO

: 014-8819484

DATE OF BIRTH

: 25 JUNE 1985

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS
MANAGEMENT

COURSE ATTENDED

: SELF- IMPROVEMENT LEADERSHIP

COURSE

SKILLS

: PROFESSIONAL IN COMPUTER LITERATE

: ABLE TO SPEAK IN MANDARIN AND
MALAY
: GOOD IN DECISION MAKING

EXPERIENCE

: ADMINISTRATIVE TRAINEE

PRESENT OCCUPATION

: ADMINISTRATIVE MANAGER

PREVIOUS BUSINESS EXPERIENCES

: PERSONAL ASSISTANT OF
HEAD DEPARTMEN OF KFC IN MIRI

NAME

: MAGDELINE ANAK NYAWAI

IDENTITY CARD NO

: 840201-13-6574

ADDRESS

:RUMAH EDING SUNGAI DIJIH

SELANGAU 96000 SARAWAK

TELEPHONE NO

: 013-5679684

DATE OF BIRTH

: 01 FEBUARY 1984

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS

MANAGEMENT
COURSE ATTENDED

: SELF-IMPROVEMENT LEADERSHIP
COURSES

SKILLS

: ABLE TO SPEAK IN ENGLISH AND

MALAY

EXPERIENCES

: EXPO AND BOOK EXHIBITION

PRESENT OCCUPATION

: MARKETING MANAGER

PREVIOUS BUSINESS EXPERIENCES

: SALES PROMOTER IN HASS

DARULSALAM BOOKSTORES

NAME

: ROZIETA ANAK GERINSA

IDENTITY CARD NO

: 850305-13-6462

ADDRESS

: LOT 4702, DESA INDAH 3 PERMYJAYA

MIRI 98000 SARAWAK

TELEPHONE NO

: 014-8876447

DATE OF BIRTH

: 05 MARCH 1985

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS
MANAGEMENT

COURSES ATTENDED

: SELF-IMPROVEMENT LEADERSHIP
COURSE

SKILLS

: ABILITY TO CONDUCT AND EVALUATE

RESEARCH
PUNCTUAL AND COMMITED TO JOB

EXPERIENCES

: ASSISTANT MANAGER IN PLANTATION

PRESENT OCCUPATION

: OPERATION MANAGER

PREVIOUS BUSINESS EXPERIENCES

: SUPERVISOR IN SANMINA COMPANY

NAME

: MELENNY ANAK PHILIP

IDENTITY CARD NO

: 840509-13-5412

ADDRESS

: NO.36 TAMAN TERUS JAYA JALAN TUN

HUSSIEN ONN 97000 SARAWK

TELEPHONE NO

: 014-2387124

DATE OF BIRTH

: 09-05-1984

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS
MANAGEMENT

COURSE ATTENDED

: SELF-IMPROVEMENT LEADERSHIP
COURSE

SKILLS

: ABLE TO USE ACCOUNTING SOFTWARE

GOOD DECISION MAKING
: ABLE TO SPEAK IN MANDARIN AND
MALAY

EXPERIENCES

: CONSULTANCY

PRESENT OCCUPATION

: FINANCIAL MANAGER

PREVIOUS BUSINESS EXPERIENCES

: JUNIOR ACCOUNTANT IN HILTON

HOTEL KUCHING

NAME

: GLORIA NIGA ANAK BRUIN

IDENTITY CARD NO

: 840812-13-6754

ADDRESS

: LOT,13 JALAN SALLEM 96000 SIBU

SARAWAK

TELEPHONE NO

: 014-5678354

DATE OF BIRTH

: 12-08-1984

AGE

: 25

MARITAL STATUS

: SINGLE

ACADEMIC QUALIFICATION

: BACHELOR IN BUSINESS
MANAGEMENT

COURSE ATTENDED

: SELF-IMPROVEMENT LEADERSHIP
COURSE

SKILLS

: ABLE TO SPEAK IN MANDERIN,

ENGLISH, AND MALAY

EXPERIENCES

: CONSULTANCY

PRESENT OCCUPATION

: HUMAN RESOURCE MANAGER

PREVIOUS BUSINESS EXPERIENCES

: JUNIOR ACCOUNTANT IN HILTON

HOTEL KUCHING

LOCATION OF THE BUSINESS

The location for us to operate this business is at Sub Lot No 70 & 71,
Samarahan Land District, Jalan Dato Mohd Musa, Kota Samarahan, Kuching. Based on the
location, we believe that the existence of our bookstores will attract a lot of customers.
We agreed to allocate our business in Kota Samarahan due to the current
developing area with the opening of the business premises, residential areas, school,
universities and etc. Thus, it is a good place to open up a business.
Even though we just a team of young entrepreneurs, we do have big mission
to be accomplished. We want to provide a bookstore for our customers so that they didnt
have to go city centre to get a book. At the same time, we want to inculcate the reading habits
among Malaysians. That why we use the concept of caf bookstores.

ASSESSMENT OF THE BUSINESS ENVIRONMENT

a) Economic Environment
Economics influences relate to the availability, production and distribution of
resources within a society.
b) Industry environment
Industry influences relate to advances and refinements in any of any devices use in
conjunction with conducting business.
c) Global environment
Global influences relate to the improve quality, productivity and cost as organization
attempts to compete in the worldwide marketplace.

MANAGEMENT PLAN

7.1 INTRODUCTION TO THE ORGANIZATION

In business, administration consists of the performance or management of the
business operations and thus making or implementing of major decisions. The administration
also forms an important base from which the business routines are maintained and controlled.
Administration can be defined as the universal process of organizing people and resources
efficiently so as to direct activities toward common goals and objectives.
Moreover, an Administration Manager is the person who is responsible to the overall
activities that runs in the business. The Administration Manager plays an important role in
setting up a business where it acting as administrator, concerning resources matter and
determine the process in achieving organizational goals. It is develop in every organization to
assist administration and management of organization to ensure the workflow line of
administration easy and run smoothly.
Another role-plays by the administration are to set vision and mission which will
become a yardstick for a company to achieve company goals and success. It also responsible
in allocating resources to every department and ensure to minimize the wasteful based on
requirement given by every department. Besides, administration has duty to control and plan
the business management which uses to achieve coordinated effort among all the elements in
the organization.
Apart from that, in the administrative plan, it also included the remuneration schedule
that shows the salary and wage structure for each position of the employees in the company.
Additionally, it should include the contribution that a company has to allocate to different
provident funds like the Employees Provident Fund (EPF). Thus, the cost in the remuneration
schedule will be included in the monthly cost.
Lastly, in order to facilitate the overall financial planning of the business, all costs
under every section of the business plan need to be summarized under the Fixed Assets,
Monthly Expenses which will form the total cost of the administration planning.

7.1.1

COMPANY VISION
The vision is the long term goal of the business. It is often stated in terms of a value

statement announcing where the business wants to go or what is aspires to be.

Be the best bookstore among the other famous bookstores in Sarawak.

7.1.2

COMPANY MISSION
A mission is a statement of purpose or the reason for existence. It establishes the

identity of the business and what it does. It defines long term goals of the company but in a
specified time frame.
To be a well-known bookstore and become a market leader in Kota Samarahan which is
famous with the warmest services and affordable prices of books.
Able to cope with customers demand and give them the best services and quality of the
product.
To achieve our target profit in a reasonable time.

7.1.3

COMPANYS OBJECTIVES
Business goals or objectives support the achievement of a business mission and

vision. They are more specific, stated in a shorter term and have a definite time frame. A good
business objective should be specific, measurable, achievable, and realistic and have a time
frame.
To minimize our cost and maximum our profit from the services provided to the customer.
To break certain monopoly of business in our country and to increase the number of
Bumiputera entrepreneur by competing healthy among our competitors.
To make sure the effectiveness and efficiency in term of operation management system to
gain Customers satisfaction.
To improve the business from time to time and become a self-sufficient competitor in the
related field of the business.

7.1.4

COMPANY STRATEGIES

Human Resource Strategies

All executive are required to attend seminars to improve the quality of managing effectively.
The seminar that they will attend is such as Successful Business Programmer. This seminar
will train and expose them on how to work in a company.
They will learn how to work in an organization, co-operate with each other and build
teamwork among workers and many more.
Every worker will be given an annual bonus to ensure that they will work harder and improve
their performance in work to achieve high productivity for the company

Operational Strategies
This system is one of the main parts in our operational strategies. This is important to satisfy
the customers and make sure they will always support and choose our bookstore as the main
place for them to search for their favorites books.
Avoid any wastage in product and equipment.
Plan the operational with other manager or executives to avoid internal disputes.
A systematic way will be used in our operation management in which to control our
expenditure and to minimize the costs that always meet the customers satisfaction.
With a well-organized working system, the rules and regulations in our business will be
easily followed by the employees as well as the customers.

Marketing Strategies
Creative advertising strategies such as using banners and signboards or through media
advertisement can attract customers to choose our service.
To make sure our business is really expose to the customers especially our main targets;
students.
To ensure the environments of our shop must attract customers attention. This included the
arrangement and the colures of our shop. We will make sure that the way we treat our
customers must be the main reason that could attract our target market. This is because we
know that the warmest service, availability of our product and the quality of our product may
be the sellers chance to influence customers.
The price of our service is determined so that it is reasonable and suits all of our target
marketers. We will always alert and observant of any competitors progress to make sure our
company is always ahead of others and sensitive to current issues.

Financial Strategies
In the financial strategies, we will make sure financial of the company is under control.
Try to minimize our loss by managing our expenses properly by not having the overspending
expenses that is out of company capabilities.
To achieve this goal, we try to clear all the loan payment in a short time and increase our
profit by achieving our companys objective as soon as possible.

7.1.5 TYPE OF BUILDING AND INFRASTRUCTURE

Lil Home BOOKSTORE company is situated at the Sub Lot 70 and 71, Block 1,
Samarahan Land District, Jalan Dato Mohd Musa, 94300, Kota Samarahan, Sarawak.
Strategic location is very important to run the long term business to achieve high value of
profit and maximum number of customers. The reasons why our company chooses this place
to operate our business are:

1) Nearness to target marketers or customers

The place is located in the middle of educational institutions area which always needs
references in their studies and in order to update their assignments with various types of
books.

2) Physical Surrounding
Our company is located adjacent to main roads and other designated premises where this can
make it easy for us to get office equipment or other necessities and access for our customers.

3) Building
The lot that we choose to set up our company is suitable to run a business with reasonable
and proper size.

4) Basic amenities
Our company is also provided with basic amenities such as water, electricity and telephone
lines.

7.1.6

ORGANIZATION CHART OF Lil Home BOOKSTORE

GENERAL MANAGER
SITA ANAK TEDONG

MARKETING

OPERATION EXECUTIVE

EXECUTIVE

HUMAN
RESOURCE
EXECUTIE

ROZIETA ANAK
GERINSA

ANNIE TAN

GLORIA NIGA
ANAK BRUIN

ADMINISTRATIVE

FINANCIAL EXECUTIVE

EXCUTIVE

MELENNY ANAK PHILIP

JANTING

MAGDELINE ANAK NYAWAI

7.1.7CASHIER
LIST OF ADMINISTRATION PERSONNEL

GENERAL
WORKERS

The Administrative Plan needs to include a list of all staff positions. It is best to
present the positions and the number of workers for each position in the table form to
facilitate easier understanding. It must be noted that the positions listed here are
confined to administrative staff.

POSITION

NUMBER OF PERSONNELS

General Manager

Administration Manager

Marketing Manager

Operating Manager

Financial Manager

Human Resource Manager

7.1.8 SCHEDULES OF STAFF AND RESPONSIBILITIES

Position

No of Staff

General

Manager

Task & Responsibilities

Responsible as a leader to all workers.

To plan, implement and control the overall management of the

business.
To plan and monitor the strategic progress of the business.
To make sure the objectives of organization can be achieved

Administration

effectively and efficiently.

To be accountable for the overall performance of the business.

To control budget and list out for the office furniture and

equipment.
To plan and manage of salary payment, contribution that has to

Manager

allocate for different provident funds like the Employees Provident

Operating

Funds (EPF) and the Social Security Organization (SOCSO).

Arranging program annual leave, salaries, wages, labor incentive

and etc.
To work efficiently, effectively and systematically and achieve

goals of the company.

To solve any problem in office administration.

To ensure that all works are done smoothly and faster, a well-

organised working system is prepared.

To make sure the workflow will be smooth and in proper

condition.
To fulfill the customers satisfaction.

To provide the best quality and services to the customers.

Send the customers order on time.
To have a good interaction and communication with the

Manager

customer.

Financial

Manager

Prepare the Project Implementation Cost that will show how

much investment in terms of fixed assets cost, monthly

expenses and other cost are needed to start the business.

Plan for the Sources of Funds available to finance the project

implementation cost.
Plan and view the business profit/loss estimate at the end of the
accounting period.

7.1.9 WORKING HOUR

WORKING SCHEDULE FOR ADMINISTRATION STAFF

STAFF DAY

WORKING HOURS

Monday to Friday

8.00AM 5.00PM

Saturday

8.00AM 12.00PM

Sunday and Public Holiday

OFF DAY

7.1.10 REMUNERATION FOR ADMINSTRATIVE STAFF SALARIES

POSITION

NO

MONTHLY SALARY

EPF 12%

NET SALARY

General Manager
Administration

1
1

(RM)
1500
1200

(RM)
180
144

(RM)
1680
1344

Manager
Operating

1200

144

1344

Manager
Marketing

1200

144

1344

Manager
Financial

1200

144

1344

Manager
Human Resource

1200

144

1344

Manager
Total

8400

7.1.11 LIST OF OFFICE EQUIPMENT

LIST OF OFFICE FURNITURE AND FITTINGS

ITEM

UNIT

PRICE/UNIT (RM)

AMOUNT (RM)

File Cabinet
General Manager

3
1

100
480

300
480

Table
Office Table
Swivel Chairs
Banquet Chairs
Meeting Table Set

4
5
7
1

200
50
39
2000

800
250
273
2000

TOTAL

4103

LIST OF OFFICE EQUIPMENT

ITEM

UNIT

PRICE/UNIT (RM)

AMOUNT (RM)

Air Conditioner
Telephone + Fax

1
1

1800
500

1800
500

Machine
Printer + Scanner
Computer

1
1

400
2000

400
2000

TOTAL

4700

LIST OF OFFICE EXPENSE

ITEM

UNIT

PRICE/UNIT (RM)

AMOUNT (RM)

Coffee Maker
White Board
Fire Extinguisher
First Aid Kit

1
1
1
1

50
30
150
100

50
30
150
100

TOTAL

335

LIST OF MONTHLY EXPENSES

NO.
1.
2.
3.
4.
5.
6.

ITEM
Electricity
Telephone/ Internet
Water
Salary/ EPF
Stationery
Premise Rental

AMOUNT (RM)
200
100
50
7056
100
6400

TOTAL

13906

LIST OF OTHER EXPENSES

NO.
1.
2.
3.
4.

ITEM

5.
6.

Business License
Business Registration
Premise Deposit
Utilities Deposit
Water
Electricity
Telephone
Insurance
Renovation

AMOUNT (RM)
27
50
12800
360
1500
410
1800
5000

TOTAL
21947

ADMINISTRATIVE BUDGED

TYPES

FIXED

MONTHLY

OTHER

ASSETS

EXPENSES

EXPENSES

EXPENSES

(RM)

(RM)

Office

(RM)
4103

4103

Furniture
Office

4700

4700

Equipment
Office

335

335

Expenses
Renovation
Salaries
EPF (12%)
Business

5000
-

6300
756
-

50

5000
6300
756
50

Registration
Business

27

27

License
Premise

6400

6400

Rental
Premise

12800

12800

360
1500
410

360
1500
410

1800

1800
44541

Deposit
Utilities
Expenses
-Water
-Electricity
-Telephone/
Internet
Insurance
TOTAL

TOTAL (RM)

7.1.12 SOURCE OF OFFICE EQUIPMENT

ITEM

Office Furniture and Fittings

SUPPLIER

Courts Mammoth, Kuching

Sarawak
Tabuan Furniture Centre Lot 604,
Block 11 MTLD, Jalan Alwi, 93350
Kuching Sarawak

Office Equipment

Wisma Saberkas Level 3, Wisma

Saberkas, Kuching Sarawak

HSLE & E CORP(S) Sdn. Bhd. Lot
101 The Spring Shopping Mall,
Plot 1, Lot 7196, Section 64,
Kuching Townland District, Jln
Simpang Tiga, 93350 Kuching
Sarawak

Stationery

Think in Motion, Kuching Sarawak

Fire extinguisher

Jabatan Bomba dan Penyelamat

Cawangan Tabuan Kuching
Sarawak

7.2 PRODUCTION OR OPERATION PLAN

INTRODUCTION
Operation management is one big department which plays an important role in
opening a business for any entrepreneurs. It can make a big advantage which can make a
business to have a fast rate production. Operations management can be defined as the process
of marshalling process to produce output through the transformation process. Business input
refers to all resources required to produce a particular output. Examples of input are
manpower, raw materials, machines and equipment, technology, information and capital.
Without operation management, it can slow the productivity of the business. This can make

less profit and will be not sufficient to settle the payment of the loan and the bills are made by
the factory.
Location is a very important thing to be considered before establishing any business.
It is the determinates of a business success. However, before choosing the location, some
aspects need to be taken into consideration such as cost of buying, renting, facilities, safety
and target market for the business.
In Lil Home BOOKSTORE, the job of operation manager is to handle any activities
involve in operational. It involves planning, organizing and controlling the quality and
quantity of our products and services as to ensure that our customers are satisfied with our
products and services. Operation is important because it will determine how the business
itself going to function. Thus, any preparation to produce an output must be control and
ensure that the output is always sufficient by operation so that the transformation systems can
run smoothly all the time. The transformation system can be defined as the process of
changing input into output.
Lil Home BOOKSTORE is heavily focused on quality, quantity and services provides
to the customers. We will try to produce the best and the most quality of our product and
services to our customers. By doing so, we hope that we can minimize any disagreement or
dissatisfaction among the customers.
Therefore, we will ensure that the operations of a business are systematic and efficient
in order to ensure that we giving the maximum quality and services promise by Lil Home
BOOKSTORE toward customers. An organize operation plan will lead to the efficiency and
successfulness required.

GOALS AND OBJECTIVES OF OPERATION

There are several and objectives set up on our operation plan. The main goals and objectives
are listed below:
To ensure that operation of the production run smoothly within the period of time that
has be given.

To ensure that the monthly sales can be achievable and the profit can be gain from
month to month.
To ensure that operational cost can be cover at reasonable figure in order to produce
profits

Producing the high quality product according to the standards of products and
provides the best services towards the customers that are satisfy.
Maintaining day to day operational control of the production workers activities.
Providing the record keeping for the activities said and ensuring that the supply for
production is sufficient by the operational manager
To measure the operational cost in order to get reasonable price.

Our hope is that Lil Home BOOKSTORE company will success and customers will be
satisfied with our products and services as to ensure that our goal and objectives can be
achieved.

OPERATION MANAGER FUNCTION

There are several functions or duties that need to be done by the operational manager. This
particular have to assure day to day operational services are running smoothly within the
external and internal operation. In our product, among the function that are performed by the
operational manager such as the following:

Monitor the staffs punctuality, absences, and sickness.

Supervision of cleanliness of the premise.
Make sure the machines in the good condition to ensure the production in smoothly.
Monitor the standard of the staff presentation to ensure the services is finished on time.
Measures the operational budget planning.

Determine price of raw material.

Plan for the office layout.
Plan for the process of purchase raw material.
Ensure enough raw materials to ensure the production run smoothly.

7.2.1 PROCESS OF FLOW CHART

Order from supplier

Suppliers send the books

Costumers order

PROCESS OF FLOW CHART

Check Prices and Condition

Symbols used in flow chart process:

Symbols

Types

description

Activity that modify,

Operation

transform or give added

value to the value.

Movement of materials or
Transportation

goods from one place to

another.

Activity that measure the

Inspection

standard or quality.

To prepare a process chart, an entrepreneur will first identify all the operational
activities required for the production of the product or for delivering the services. Then the
entrepreneur arranges these activities according to sequence and proceeds to draw the process
chart. The table above is an example of a process chart that exhibits the sequence of
production activities required to distribute various types of books.

7.2.3 MAN POWER PLANNING

Job description of lower level management.
Our workers are our main assets. Therefore it is important for us to take a very good
care of them as to make sure they give full commitment. All workers are fulltime workers and
they will get benefit such as EPF. They also entitle for one day off.
The table below presents the position and the number of people employed to facilitate
the operation company. Being a small organization, the companys organization structure is,
nevertheless, straight forward.

Designation

Job description

Cashier

General workers

To handle at the part of receiving payment, gives balance money

and receipts to customers

To do any task given by manager

To check stock enter and out

To arrange the item in the store
To guide the customer and choosing or find the item

ORGANIZATION STRUCTURE

OPERATION MANAGER

CASHIER
(1)

GENERAL
WORKERS
(2)

(2)

REMUNERATION TABLE

Position

No.

Job status

Remuneration/

EPF (12%)

TOTAL

month
Cashier

Permanent

RM800.00

RM96.00

RM896.00

General

Permanent

RM1200.00

RM144.00

RM1344.00

workers
TOTAL

RM2000.00

RM240.00

RM2240.00

7.2.4 MATERIAL SUPPLIER

Choosing the stock and raw material supplier is important. This is because the material is
important to determine the product that will be produce. We emphasized on the high quality
of the stock and raw material. We have to take many considerations in term of quality of the
raw material, the time delivery and even the cost.

Lil Home BOOKSTORE: Suppliers

NAME

ADDRESS

ALAF 21

LOT 12, PERSIARAN KEMJUAN 16/ 16, 40200 SHAH

Oxford Fajar

ALAM, SELANGOR
Oxford Bond Sdn. Bhd, No.18 Lot 320, Jalan PKNK 3/ 7,
Kawasan Perusahaan LPK3, 08000 Sungai Petani, Kedah,
Malaysia.
Pearson Malaysia Sdn. Bhd, Lot 2, JLN 215, OFF JLN

Pearson

Templer, 46050 Petaling Jaya, Selangor, Malaysia.

The reason why we choose this company as our supplier is because the company is
the big company in Malaysia and we have the business members with the suppliers, so that
why we think easy to get the products. They also supply the high quality stock to us and we
get discount when purchasing for them.

OPERATION HOURS
In our business, we know that we have to manage our time systematically to ensure that every
work can be done appropriately and will give hundred percent commitments and goods
services toward customer.

Working hour time table for staff/ general workers

Days

Operation hours

Monday
Tuesday

09.00am 09.00pm
09.00am 09.00pm

Wednesday
Thursday
Friday
Saturday
Sunday

Figure 1: Side view

09.00am 09.00pm
09.00am 09.00pm
09.00am 09.00pm
09.00am 05.00pm
09.00am 05.00pm

Figure 2: Front view

OPERATION BUDGET

Types

Fixed assets

Monthly

Other

expenses

expenses

expenses

(RM)

(RM)

(RM)

Fixture &

5752

5752

Fitting
Equipment &

12000
-

2000
240

12000
2000
240

-Water

300

300

-Electricity

500

500

-Telephone/

200

200

-Water

360

360

-Electricity

1500

1500

-Telephone/

410

410

Internet
Insurance

4000

4000

TOTAL

17752

3240

6270

27262

Machine
Renovation
Salaries
EPF (12%)
Utilities

Total (RM)

Expenses

Internet
Utilities Deposit

PRODUCTION SCHEDULE
The main objective of the production schedule is to ensure that the quantity of
production is enough to fulfil expected market demand or sale forecast over the scheduled
period, say for next six months. In many cases, the market demand varies from month to

month. Hence, the entrepreneur has to decide whether he wants to produce the same quantity
of production every month or he wants to vary his quantity of production every month to suit
the varying market demand. These two strategies are called level of strategy and chase
strategy respectively.
These are our production schedule:

Weekly

Monthly

Yearly

7 days = RM5000.00

30 days = RM20,000.00

12 months = RM240,000.00

OPERATIONAL BUDGET
As we can see, we are choosing Alaf 21 as our main supply to sell the books. Other
suppliers are Oxford Fajar and Pearson. We are buying from this supplier in low rates price
because we buy in vast amount of products.

MANPOWER REQUIREMENTS
Job title

Skill/ Qualification

Responsibilities

Cashier

Honest and trustworthy person

Hardworking and punctual
Have at least 1 year working

experience

Handle at the part of receiving

payment, give balance money
and receipt to customer
As cleaning technician
Do any task that is given by
manager

General
worker

Have good communication skill

Hardworking and punctual
Responsible and honest person

Check stock enter and out

Arrange all the item in the store
Guide the customer n choosing

or find the item

Do any task that being asked by
manager

OPERATIONAL MANPOWER

Position

Nature of employment

Cashier

Fulltime

General

Fulltime

worker

Qualification
Highest achievement: SPM
Alert and effectiveness in working
SPM
Hardworking
High morale
Friendly
Local people

MANAGING EMPLOYEES

8.2 LIST OF STAFF FRINGE BENEFITS

1) Salary and wages
Salary is a fixed monetary reward paid to the workers on periodical basis which being
included in the schedule remuneration. The payment is made once a month on the last day of
the month either 25th or 26th in every month. Any bonuses or increases in the payment of the
salaries of the workers depending on the top management to decide. The advancement of the

salary also depends on the potential, effort, hard work, overtime rate, quality and the level
achievement of success of their work.
2) Annual Leave, Sick Leave and Maternity Leave
All members of the organization are granted for annual leave based on their job and their
responsibility. Yearly leave was given in 12 days and sick leave that approved was for 18
days only and depends on the doctor approval. Meanwhile, maternity leave will be given to
the female employees for 60 days every time they give birth. She will not receive any salary
but will be given allowance which an amount equivalent to her salary.
3) Bonus
Bonus will be given to the workers at the end of the year after finalize all the profit of the
company selling through the year. The amount of the bonus given depends on the position,
performance and commitment towards the quality of their job. However, the bonus will be
given depending on the business profit.
4) Unpaid Leave
Staff members can take unpaid leave on the ground on having emergency/agent personal
matter. This unpaid leave may be accepted as long as it approval by the top management
concerned.
\
5) Employees Provident Fund (EPF)
It is become the responsibility of the employer to register its employees if they are not yet
contributors to EPF. At present, the statutory rate monthly contribution for employees is 12%
of the basic salary.

8.3 COMPANY STRATEGIES

Human Resource Strategies
All executive are required to attend seminars to improve the quality of managing effectively.
The seminar that they will attend is such as Successful Business Programmer. This seminar
will train and expose them on how to work in a company.
They will learn how to work in an organization, co-operate with each other and build
teamwork among workers and many more.
Every worker will be given an annual bonus to ensure that they will work harder and improve
their performance in work to achieve high productivity for the company.

Operational Strategies
This system is one of the main parts in our operational strategies. This is important to satisfy
the customers and make sure they will always support and choose our bookstore as the main
place for them to search for their favorites books.
Avoid any wastage in product and equipment.
Plan the operational with other manager or executives to avoid internal disputes.
A systematic way will be used in our operation management in which to control our
expenditure and to minimize the costs that always meet the customers satisfaction.
With a well-organized working system, the rules and regulations in our business will be
easily followed by the employees as well as the customers.

Marketing Strategies
Creative advertising strategies such as using banners and signboards or through media
advertisement can attract customers to choose our service.
To make sure our business is really expose to the customers especially our main targets;
students.
To ensure the environments of our shop must attract customers attention. This included the
arrangement and the colures of our shop. We will make sure that the way we treat our
customers must be the main reason that could attract our target market. This is because we
know that the warmest service, availability of our product and the quality of our product may
be the sellers chance to influence customers.
The price of our service is determined so that it is reasonable and suits all of our target
marketers. We will always alert and observant of any competitors progress to make sure our
company is always ahead of others and sensitive to current issues.

Financial Strategies
In the financial strategies, we will make sure financial of the company is under control.
Try to minimize our loss by managing our expenses properly by not having the overspending
expenses that is out of company capabilities.
To achieve this goal, we try to clear all the loan payment in a short time and increase our
profit by achieving our companys objective as soon as possible.

9.MARKETING PLAN
INTRODUCTION

A company exists if there are marketing and sales exist. Marketing is the process by
which companies determine what products or services may be of interest to customers, and
the strategy to use in sales, communications and business development. It is an integrated
process through which companies create value for customers and build strong customer
relationship in order to capture value from customers in return.
Marketing is use to identify the customers, to keep the customer and to satisfy the
customer. With the customer as the focus if its activities, it can be concluded that marketing
management. The evolution of marketing was caused due to mature markets and
overcapacities in the last 2 3 centuries. Companies then shifted the focus from production to
the customer in order to stay profitable.
The term marketing concept holds that achieving organizational goal depends on
knowing the needs and wants of target markets and delivering the desired satisfaction. It is
also defined as the conceptualization of the marketing mix (4Ps) to benefits individual and
organization goals. The 4Ps include price, promotion, product and place.
Marketing definition can also be referring to several basic elements. First is
systematic marketing. The marketing activities must be planned and implemented in a
systematic manner in order to achieve the business goals. If not, it can give the result of
wasted unnecessarily and effecting the business goals performance and profit. The resources
such as time, money and manpower should be managed properly.

MARKETING OBJECTIVE
Marketing objectives are needed for us to attract customers to our company. The
marketing objective must be relevant and suitable for our company. Therefore, we have
decided to use the objectives below to attract our customers.
The marketing objectives are as follows:

To give high quality services to the customers.

To provide the most relax and relief place to find a book for student.

9.1 TARGET MARKET

Based on researches, in 2011 there are being reported that around 10 590 population
in Kota Samarahan. We have targeted the whole UiTM Kota Samarahan area which includes
the population of the staffs, lecturers, and students. The population in UiTM is almost a
thousand . So among, that we have practically around 30% of the population will go to our
bookstore. Since the bookstore is just entering the UiTM market area, it might be a bit hard in
gaining customers trust. However, we will try our best in improving our product so that in
the end our product will be easily accepted in our environment.
In conclusion, we do believe that our bookstore will be in demand in short-time easily
accepted by the customers because we will be the only supplier references book for primary,
secondary and university students in Kota Samarahan. We will make sure that whenever our
customers come to our bookstore, they will feel like being home as what our tagline says
Feels like home. Thus, Lil Home Bookstore will be the most popular in Kota Samarahan.

9.2 PRODUCT DESCRIPTION

The marketing concept holds that achieving goals depends on knowing the needs and wants
of target market and delivering the desired satisfaction better those competitors do. Under the
marketing concept, customer focus and value are the paths to sales and profit. Therefore, here
are some of our marketing goals that need to achieve. There are:

We choose the book that is easier to understand which mean simple language.
The best seller is alaf 21.
Customer satisfaction
Make sure the book gives maximum satisfaction so that we will get the customer
loyalty.
To encourage and increase sales of product.
Promoting our book by mean of advertisement, such as banner and signboard. Other
than that, our company will develop with the marketing strategy to achieve the
companys maximum goal and profits.

MARKET SIZE
Market size is the total potential purchase that is expert from the target market. The
potential purchase includes purchase of the competitor service within the same market. The
market size is often quote in the unit of sales or ringgit for a specific period.
In order to determine our market size, firstly we need take into consideration the
population of the market area that we set up our business in. all the listed area had been
identified it population. The information is gathered from municipal council and local
authorities that District Office.
The supply of bookstore in Kuching is limited and it is rarely being found that the
price of bookstore is cheap. Lil Home Bookstore might be small in terms of supplying book.
The unit of sales being used is Ringgit Malaysia (RM) which is our countrys currency.

MARKET COMPETITORS
Competitors are referring to the other companies which conduct the same business
area that is bookstore. In our market, there are few bookstores in Kuching area which
includes nearby Kota Samarahan area.
We have observed the strengths and weaknesses of other competitors of bookstore in
Kuching. The strengths and weaknesses of the competitors are basically based on their
services, products, and outcome or feedback from the questionnaire. This is done due to
obtaining their strategies, to improve their weakness and implement their strengths into our
business.

MPH BOOKSTORES THE SPRING, KUCHING

STRENGTHS
It is such a big bookstore which is comfortable

WEAKNESSES
Far from the University

for customers to find the books

The services are quite good
Arrange neatly

At the 3rd floor which is not suitable to kids

There are no greetings

POPULAR BOOKSTORE BOULEVARD SHOPPING MALL, KUCHING

STRENGTHS
The salesman/woman are nice

WEAKNESSES
The workers did not understand when

Arrange neatly

customer ask a question

Less promotion

9.3 MARKETING STRATEGIES

The strategies that we are going to use has been discussed and agreed by all of the
board members. Our marketing strategy is simple. One is to give satisfaction to our customers
and win their trust with our best services. When the customer satisfies with our services, they
will give their trust in us and wont doubt to get our services again. This can also boost our
business name and reputation. The marketing services are being divided under four (4)
strategy based on product and service, pricing of products, promotion and place or
distribution strategy.

PRODUCT AND SERVICES STRATEGIES

Basically, we will ensure our products goods and will not disappoint the
customers who will buy the book. Besides, we also greet the customers that come
to our Bookstore with a warm smile and the most welcome greetings by our staffs.
This is to ensure that our reputation will always be the best.

PLACE STRATEGIES
Our Bookstore and Office located in Kota Samarahan area which is near to the
University Teknologi Mara (UiTM), University Malaysia Sarawak, Politeknik
kuching and Institute Perguruan Tun Abdul Razak . Plus, there are few schools,
residential area, and also other education place nearby our bookstore. The location
of our bookstore is strategic because of the existing are as listed above. The
populations of the listed places are the one which will contribute almost 60% into
our profit every year. In brief, those populations and the place strategy will
contribute to our profit every time.

PRICING STRATEGIES
Our pricing strategies are based on cost based pricing which means that we are
referring to our main competitors price. Our main competitor is Popular Bookstore.
Based on our researches,

9.4 MACHINE AND EQUIPMENT

FITTINGS AND FURNITURE

Items
Air-conditioner
Lighting
Telephone
Benches
Bar code scanner
Cashier machine
Water Dispenser
Bookshelves
Racks
TOTAL

Price per unit (RM)

1800.00
6.00
120.00
45.00
245.00
487.00
280.00
300.00
150.00
RM3433.00

MUTIARA MINDA

Unit
1
10
1
8
1
1
1
4
8
35

Total (RM)
1800.00
60.00
120.00
360.00
245.00
487.00
280.00
1200.00
1200.00
RM5752.00

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Mencari Jalan Ke Syurga: Cinta Dua Benua: Kumahu Kau Kuseru: Selagi

Masa Lepas Akad

Mengapa

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Kemaafaan Tidak Kau

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Sikh
Community in Malaysia

Price: RM 89.90

Nanyang: The Lure of the Ethnic Relations in

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OXFORD FAJAR
Title
Author
ISBN 13
Year of

:
:
:
:

Publication
Price

: RM 29.90

Title
Author
ISBN 13
Year of

:
:
:
:

Publication
Price

: GBP 24.50

Title

: Ace Ahead Bahasa Malaysia Kertas 1 & 2 Teks

Author

STPM
: Prof Emeritus Datuk Dr Nik Safiah Karim & Norliza

ISBN 13
Year of

Jamaludin
: 9789834509170
: April 2010

Publication
Price
Title

: RM 32.90
: Ace Ahead Teks STPM Pengajian Perniagaan Kertas

Author
ISBN 13
Year of

2 Edisi Kedua
: Mokhtar Pet, Noor Azman Hasan & Rafidah Manap
: 9789834509415
: April 2010

Publication

Accountancy Mathematics for UiTM 3rd edition

Lau Too Kya, Phang Yook Ngor, Wee Kok Kiang
9789834505080
April 2009

Accounting, Costing and Management (2/e)

Riad Izhar and Janet Hontoir
9780198328230
May 2001

Price

: RM 29.90

Title

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Author
ISBN 13
Year of

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: Noorsaliza Saad
: 9789834509330
: April 2010

Publication
Price

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Title
Author
ISBN 13
Year of

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:
:
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Publication
Price

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Wong Pek Wei
9789676599711
December 2007

PEARSON

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Dictionary Paperback Edition

Longman BrEng Photo Dictionary Monolingual Paper and Audio CD Pack

[9781405827980]
RM45.00

Longman Business Dictionary Paper and CD-ROM

[9781405852593]
RM59.90

Longman Children's Picture Dictionary with Audio CD

[9789620052330]
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9.5 PROMOTION STRATEGIES

Promotion is a key for the information about our goods to attract the customer. Besides that, it
is also to inform the customer about our company existence. Promotion is the way to increase
the service quantity after our business is noticed by the customers. Besides, its also to
improve our reputation from zero-known into well-known company. Other than that, it can
also shows the customers about our business objective and mission. As for that reason, we
have come up with some promotion to introduce our business.

Signboard

Banner

Printed media
This is also one of the ways to promote our company to people outside there. Throughout this
media, we can promote ourselves and attract people to come to our restaurant and use our
services available. The examples of printed media are posters, brochures and pamphlets.

EXAMPLE OF OUR POSTER

MARKETING BUDGET
No

Item

Assets

Monthly

Other

Expenses

Expenses

Expenses

(RM)

(RM)

(RM)

Total (RM)

Electronic signboard

1900

1900

Opening

8000

8000

Newspaper advertisement

120

120

Magazine advertisement

100

100

Website maintenances

2200

2200

Posters

50

50

Total

12,370

12,370

FINANCIAL PLAN
INTRODUCTION

The financial plan is the final step in the preparation of the business plan in
achieves the mission, vision and goals of the business. It is the most important aspect of the
business plan and involves the determining and the total project cost, choice of sources of
financing and the preparation of the financial projection in terms of pro forma statements,
which include cash flow, income statements and balance sheet.
In addition, the financial plan should be supported by depreciation schedules for
every fixed asset owned as well as amortization schedules for loan and hire purchase
repayments. Other than that, the financial plan also of the business show the expectation of
the business either profit or loss.
The financial plan is prepared after all budgets pertaining to marketing, operation
and administrative aspects as completed. Besides that, the financial plan is prepared to show
the short term and long term financial requirements in order for starting our business.
The financial plan also shows how the requirements are going to be financed and it
enables us to determine the effectiveness and efficiency in providing services. The good
financial plans will guarantee the stabilization of our business.

The main purposes of preparing the financial plan are:

To determine the size of investment (the project implementation cost).

To identify and proposed the relevant sources of finance.
To ensure that the initial capital is insufficient.
To appraise the viability of the project before actual investment is committed.
As the guideline for implementation.

PROJECTED IMPLEMENTATION COST SCHEDULE

ADMINISTRATIVE EXPENDITURE

TYPES

FIXED

MONTHLY

OTHER

ASSETS

EXPENSES

EXPENSES

EXPENSES

(RM)

(RM)

Office

(RM)
4103

4103

Furniture
Office

4700

4700

Equipment
Office

335

335

Expenses
Renovation
Salaries
EPF (12%)
Business

5000
-

6300
756
-

50

5000
6300
756
50

Registration
Business

27

27

License
Premise

6400

6400

Rental
Premise

12800

12800

360
1500
410

360
1500
410

1800

1800
44541

Deposit
Utilities
Expenses
-Water
-Electricity
-Telephone/
Internet
Insurance
TOTAL
MARKETING EXPENDITURE

Item

TOTAL (RM)

Assets

Monthly

Other

Total (RM)

Expenses

Expenses

Expenses

(RM)

(RM)

(RM)

Electronic signboard

1900

1900

Opening

8000

8000

Newspaper advertisement

120

120

Magazine advertisement

100

100

Website maintenances

2200

2200

Posters

50

50

Total

12,370

12,370

OPERATION EXPENDITURE

Types

Fixed assets

Monthly

Other expenses

Total (RM)

expenses (RM)
5752
-

expenses (RM)
-

(RM)
-

5752
-

12000
-

2000
240

12000
2000
240

-Water

300

300

-Electricity

500

500

-Telephone/

200

200

-Water

360

360

-Electricity

1500

1500

-Telephone/

410

410

17752

3240

4000
6270

4000
27262

Fixture & Fitting

Equipment &
Machine
Renovation
Salaries
EPF (12%)
Utilities
Expenses

Internet
Utilities Deposit

Internet
Insurance
TOTAL

Conclusion

For our conclusion, we are confident that our bookstore will be able to compete with
the existing competitors. In terms of managing our company, we already have planned out
our strategies and implementation of our companys operation well to meet the requirements
of a successful business.
As for our sales forecast, we do not believe that we are able to meet with all the
figures that we have estimate and calculated because we have implemented logical pricing for
all our products services. We also believe that our business of entertainment will give more
benefits to our customers.

APPENDICES

Information
Penghantaran
Terma dan Syarat
Mengenai Kami
Hubungi Kami
Membuat Tempahan
Soalan Lazim (FAQ)
Categories
Bisnes & Pengurusan
E-book
Islam
Keluarga & Keibubapaan
Kesihatan
Kraf
Motivasi
Novel
Pakej Perniagaan Internet
Pendidikan
Perhubungan & Cinta
Remaja
Resepi
Publishers

 Al-Ameen Serve Holdings Sdn Bhd

Al-Hidayah Publishers
Alaf 21 Sdn Bhd
Buku Prima Sdn Bhd
Karya Bestari Sdn Bhd
KaynaDya Solutions
Oasis Books Sdn Bhd
Oxford Fajar Sdn Bhd
PTS Publications & Distributors Sdn Bhd
Telaga Biru Sdn Bhd
Utusan Publications & Distributors Sdn Bhd
Authors
Abdul Ghani Abdullah, Ph.D. Abd. Rahman Abd. Aziz
Abu Bakar Mat Daud
Abu Ruwais Al-Syubrawi
Adam Khoo
Ahmad Badrul Sani Baharudin

Tags
resepi alaf 21 kedai buku popular alaf 21 sdn bhd buku popular novel al-hidayah
publisher buku prima agama karya bestari sdn bhd buku prima sdn bhd kraf rabiah
amit kamus motivasi

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Membeli buku secara online semudah ABC di Kedai Buku Popular . Com

Buku-buku Terbitan Telaga Biru Sdn Bhd

Selamat Datang / Welcome / Ahlan Wa Sahlan ke Laman Web Kedai

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buku yang berkualiti seperti Novel, Resepi, Kraf, Motivasi, Kanak-kanak,
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Semua pembelian adalah dilakukan secara online dan anda tidak perlu bersusah payah
untuk keluar dari rumah bagi mencari buku-buku yang anda inginkan. Jimat masa,
jimat tenaga, jimat wang.
Bagi mereka yang berada di Sabah dan Sarawak, harga buku yang ditawarkan adalah
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(IE) @ "save link as" (Firefox)

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