Professional Documents
Culture Documents
1/23/2015
LESSONS LEARNED
1. STUDENTS ARE RECEIVING AN ERROR MESSAGE THAT
SAYS NO LOGIN SERVERS ARE AVAILABLE WHEN
ATTEMPTING TO LOGIN TO THE COMPUTERS.
A major firmware update has been done to all of the wireless switches since
the first infrastructure trial, so this error should not be as common.
However, if it does occur:
STEP 1: Ensure that the username and password are correct and try to log
in again two or three more times.
STEP 2: Plug the computer into the network with a data cable and log in.
In order to mitigate this problem (particularly in elementary schools) some
BTCs are logging in all of the computers and launching PARCC TestNav
BEFORE students come to the testing room.
STEP 4: Try a different computer and/or call the PARCC Help Desk at 1888-493-9888.