Revision history

After publication of this service manual, the parts and mechanism may be subject to change for
improvement of their performance.
Therefore, the descriptions given in this service manual may not coincide with the actual machine.
When any change has been made to the descriptions in the service manual, a revised version will be
issued with a revision mark added as required.

Revision mark:
To indicate clearly a specific section revised within text, 1 is shown at the left margin of the
corresponding revised section.
The number inside 1 represents the number of times the revision has been made.
To indicate clearly a specific page that contains a revision or revisions, the page number appearing at the left or right bottom of the specific page is marked with 1 .
The number inside 1 represents the number of times the revision has been made.
NOTE
Revision marks shown in a page are restricted only to the latest ones with the old ones deleted.
When a page revised in Ver. 2.0 has been changed in Ver. 3.0:
The revision marks for Ver. 3.0 only are shown with those for Ver. 2.0 deleted.
When a page revised in Ver. 2.0 has not been changed in Ver. 3.0:
The revision marks for Ver. 2.0 are left as they are.

2011/09

1.05

Error correction

2011/07

1.04

Error correction

2010/09

1.03

Error correction

2010/06

1.02

Error correction

2010/05

1.01

2010/04

1.0

Error correction

Date

Service manual Ver.

Revision mark

Issue of the first edition

Descriptions of revision

4.8
4.8.1

4. PERIODICAL MAINTENANCE PROCEDURE

Fusing section
Replacing the fusing unit
CAUTION
The temperature gets high in the vicinity of the fusing unit. You may get
burned when you come into contact with the area. Before replacement
operations, make sure that more than 20 minutes have elapsed since the
main and sub power switches were turned off.

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B. Procedure
1. Open the right door.
2. Remove the scanner right front cover.
See P.68
3. Open the paper exit upper guide [1].

[1]

A1UDF2C549DA

[1]

[2]

4. Remove the screw [1], and remove

the cover [2].

A1UDF2C551DA

55

MAINTENANCE

A. Periodically replacing parts/cycle

Fusing unit:
Every 450,000 counts (bizhub 423)
Every 450,000 counts (bizhub 363)
Every 420,000 counts (bizhub 283)
Every 340,000 counts (bizhub 223)

10. UTILITY

C. Apply Levels/Groups to Users

(1) Use
Sets Apply Level or Apply Group for individual users.
(2) Procedure
1. Select a registered user. Touch [Apply Group] and [Apply Level] independently to make
each settings.
10.6.32

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User Authentication/Account Track-Authentication Device Settings

It will be displayed only when the extension server is used for user authentication.
It will be displayed only when the hard disk is installed.
A. General Settings
(1) Use
Specifies a device used for user authentication.
Card Authentication : Select the IC card type and operation settings.
Bio Authentication
: Select the beep and operation settings.
(2) Procedure
Card Authentication

Bio Authentication

The screen displays the authentication device that is selected in [Service Mode] [Billing Setting] [Management Function Choice] [Authentication Device 2].
When [Card 1] is selected as the authentication device, select the card type from among
[FeliCa], [TypeA], [SSFC], [FCF], and [FCF (Campus)] and make the operation settings.
If [FeliCa+Type A], [SSFC+Type A], [FCF+Type A], or [FCF (Campus)+Type A] is
selected, both the FeliCa and Type A cards can be used in this machine at the same
time.
When [Card 2] is selected as authentication device, the authentication device name will
be displayed differently depending on the type of installed loadable device driver.
If SSFC (Shared Security Formats Cooperation) is selected in Card Authentication, set
[Company Code], [Company Identification Code], [Area No.], [Building No.], [Floor No.],
[Room No.], and [Security Level].
If LEGIC (PID) is selected in Card Authentication, perform the access setting (STAMP
input) for LEGIC (PID).
If MIFARE (PID) is selected in Card Authentication, perform the MIFARE key setting.

257

ADJUSTMENT / SETTING

Select either one of the authentication devices and press the corresponding key to go to
the individual operation setting screen.

10. UTILITY

(3) How to set the card information when using SSFC card.
When using SSFC card for user authentication, get the following information from the
administrator.
And it is necessary to convert the information into the value for the control panel.
Necessary information
Sampled-data
(hexadecimal number)

Setting value
on the control panel

Item

Sampled-data

Room Number

37 (decimal number)

00 25

37 *1

Floor Number

15 (decimal number)

00 0F

15 *1

Building Number

50 (decimal number)

00 32

50 *1

Area Number

85 (decimal number)

00 55

85 *1

Security Level

2 (decimal number)

00 02

2 *1

Company
Identification Code
(CL Code) *2

06BGLQVX17
(ASCII code)

30 36 42 47 4C 51
56 58 31 37

30 36 42 47 4C 51
56 58 31 37

Company Code *3

CompanyA
(ASCII code)

CompanyA

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B. Logoff Settings
(1) Use
Select whether or not the user is logged off after a scan or fax is sent or after the copy
document is scanned.
(2) Procedure
The default setting is Do not log off.
Do not log off

Log off

257-1

ADJUSTMENT / SETTING

*1: Enter the value as a decimal number format.

*2: The character length of the company code is 10 bytes.
*3: Use alphabetical upper case/lower case characters and numeric characters for Company code. When the company code is not set, this space will be left blank.

Item

Detection timing

Trouble isoRank
lation

CC173 Dynamic link error during

starting (AP3)

CC174 Dynamic link error during

starting (AP4)

CC180 Dynamic link error during

starting (LDR)

CC181 Dynamic link error during

starting (IBR)

CC182 Dynamic link error during

starting (IID)

CC183 Dynamic link error during

starting (IPF)

CC184 Dynamic link error during

starting (IMY)

CC185 Dynamic link error during

starting (SPF)

CC186 Dynamic link error during

starting (OAP)

CC170 Dynamic link error during

starting (AP0)
CC171 Dynamic link error during
starting (AP1)
CC172 Dynamic link error during
starting (AP2)

A dynamic link error occurs in the program

on the MFP board due to an insufficient
memory space available, a ROM fault, or
other reason when the main power switch is
turned ON.

CC190 Outline font load error

An error occurred while loading the outline

font.

CC191 Setting parameter load

error (LDR)

Upon startup, the processing of the loadable

device driver setting data file failed.
- RAM disk file creation failed.
- Reading from the flash ROM failed.
- An error occurred in API of the authentication module.

CC211 Authentication device

general error

When using the authentication device,

authentication data is not to meet the specifications.

CC212 User validation error

An error occurred while validating the user

authentication information.

CC213 User registration error/

card information setting
error

IC card advanced settings data or authentication information data is not correct when
starting-up the authentication device, setting
the IC card advanced settings or registering/
editing the authentication information.

CC214 User information deletion

error

The deletion of the user information is

uncompleted.

An error occurred during user authentication

CC216 Acquisition failure of the
number of trials/Initialize
using optional authentication unit AU-102.
error of number of authentication

613

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Code

19. TROUBLE CODE

TROUBLESHOOTING

Field Service Ver. 1.0 Apr. 2010

Code

Item

19. TROUBLE CODE

Detection timing

Trouble isoRank
lation

The error in save of job data to the memory/

hard disk and its read error are detected.

CD004 Hard disk access error

(connection failure)

Unable to communicate between the hard

disk and printer control board (PRCB).

CD00F Hard disk data transfer

error

Data transfer from the hard disk is faulty.

CD010 Hard disk unformat

Unformatted hard disk is connected.

CD011 Hard disk out of

specifications mounted

A hard disk that falls outside the specifications is connected.

CD020 Hard disk verify error

The data abnormality is detected by the

HDD verify check.

CD030 Hard disk management

information reading error

The machine fails to read administrative

information data saved in the hard disk.

TROUBLESHOOTING

CD002 JOB RAM save error

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613-1

19.5.93

19. TROUBLE CODE

CC191: Setting parameter load error

Relevant parts

MFP board (MFPB)

WIRING DIAGRAM
Step

Action

Control signal

Location (Electrical component)

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

Reinstall the loadable device driver.

Rewrite the firmware.

Change MFPB.

19.5.94

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CC211: Authentication device general error

Relevant parts

MFP board (MFPB)

Authentication device
WIRING DIAGRAM

Step

Action

Check the USB cable for proper connection

and correct as necessary.

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

19.5.95

Control signal

Location (Electrical component)

CC212: User validation error

Relevant parts
Authentication device
WIRING DIAGRAM

Step

Action

Control signal

Location (Electrical component)

Check the USB cable for proper connection

and correct as necessary.

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

Re-register the user authentication information.

Change authentication device.

667

TROUBLESHOOTING

MFP board (MFPB)

19.5.96

19. TROUBLE CODE

CC213: User registration error/card information setting error

Relevant parts

MFP board (MFPB)

Authentication device
WIRING DIAGRAM

Step

Action

Control signal

Location (Electrical component)

Check the USB cable for proper connection

and correct as necessary.

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

Reset the authentication settings. (card

type, IC card advanced settings, and etc.)

Re-register the user authentication information.

19.5.97

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CC214: User information deletion error

Relevant parts

MFP board (MFPB)

Authentication device
WIRING DIAGRAM

Step

Action

Check the USB cable for proper connection

and correct as necessary.

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

Location (Electrical component)

CC216: Acquisition failure of the number of trials/Initialize error of number

of authentication
Relevant parts

MFP board (MFPB)

Authentication device
WIRING DIAGRAM

Step

Action

Control signal

Location (Electrical component)

Check the USB cable for proper connection

and correct as necessary.

Turn OFF the main power switch, wait for

10 sec. or more, and turn ON the main
power switch.

Reset the number of authentication trials.

667-1

TROUBLESHOOTING

19.5.98

Control signal

19.5.99

19. TROUBLE CODE

CD002: JOB RAM save error

Relevant parts

MFP board (MFPB)

Hard disk
WIRING DIAGRAM

Step

Action

Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary.

Control signal

Location (Electrical component)

Format hard disk.

Change hard disk.

Change MFPB.

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19.5.100 CD004: Hard disk access error (connection failure)

19.5.101 CD00F: Hard disk data transfer error
19.5.102 CD020: Hard disk verify error
Relevant parts
MFP board (MFPB)

Hard disk
WIRING DIAGRAM

Step

Action

Location (Electrical component)

Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary.

Reinstall the hard disk.

Change hard disk.

Change MFPB.

TROUBLESHOOTING

Control signal

667-2