KRA List & Responsibility Matrix

KRA
SL.No.
BSC Parameter BSC Target
Stretch of
target **
KRA Id
Note: 1. Each Scorecard (BSC) parameter is to be listed seperately. 2. KRAs for each scorecard
to be selected form the KRA masters & populated in the relevant columns against that parameter.
alloted to Executives by marking in the KRA row under the column alloted to the concerned Execu
** This will be filled once the Stretch Tool has been finalised and communicated for implementatio
KRA RESPONSIBILITY MATR

Description of the relevant KRA taken
from KRA master
KAR type Budget

KRA Target O/C
KRA Y /N
to be listed seperately. 2. KRAs for each scorecard (BSC) parameter have

ated in the relevant columns against that parameter. 3. The KRAs are to be
ow under the column alloted to the concerned Executive.
been finalised and communicated for implementation.
Compulsory
KRA Y/N
BILITY MATRIX
KRA Alloted to : Initials / Name of Executive
Ex 1
Ex 2
Ex 3
Ex 4
Ex 5
Ex 6
Ex 7
Ex 8
Ex 9
Ex 10
Ex 11
Ex 12
MANUFACTURING / PRODUCTIO
KRA ID
Function
KRA Description
KRA
Type
MFM00100
MFM
Cycle time reduction for a product / assembly/Process
MFM00101
MFM
Timely identification of number of activities having

maximum contribution towards cycle time within a
specified time period.
MFM00102
MFM
Timely Implementaion of action plan in identified

activities for time reduction
MFM00200
MFM
MFM00201
MFM
MFM00300
MFM
MFM00400
MFM
Timely identification of new technology and its

implementation.
Value created through new / improved technologies
within a time frame.
Increase in Employee satisfaction in parameters related
to production
Savings accured through various improvement projects
MFM00401
MFM
MFM00500
MFM
MFM00501
MFM
MFM00502
MFM
Identification of critical areas for improvement and

implementation of action plan drawn
Development of System for time reduction in issue of
process sheets
Area identification and implimentation of action plan for
reduction of time in issue of process sheets
Timely issue of process sheets for different products/
assemblies
MFM00600
MFM
Increase in productivity by relevant initiatives
MFM00700
MFM
Timely establishment of additional facilities/ improvement C

in existing facilities as per plan
MFM00701
MFM
Timely analysis of existing facilities against productivity/ C

Quality/ load projection/ establising the requirement and
implementing within a specified period
MFM00800
MFM
Development of new weld processes
C
O
O
C
C
C
MFM00900
MFM
No. of New Processes implemented within a specified

period
Timely analysis of processes in operation/ detailing the
need for improvement and redesigning the process
MFM00901
MFM
MFM00902
MFM
Ensuring the availability of inputs for New process in

time
MFM01000
MFM
Percentage Increase in implimented suggestions /

employee.
MFM01100
MFM
MFM01101
MFM
Introduction of latest testing techniques and accredition / C

recognition wherever necessary
Timely analysis of existing techniques for their short
C
comings / advantages and establishing the need for
improvement
MFM01102
MFM
Time bound plan for actions required to improve upon /

procurement of new items
MFM01200
MFM
Identification and implimentation of action plan for

C
upgradation of CNC hardware / software for machine tool
MFM01300
MFM
Strengthening of Quality circle movement
MFM01301
MFM
Setting-up of quality circles and defining their role clearly O
MFM01302
MFM
Monthly review meetings/ monitoring progress and

submission of reports
MFM01400
MFM
MFM01401
MFM
MFM01500
MFM
Number of fresh welders qualified for additional position C

and customers
Pooling up of data and firming up the
C
requirement/execution of action plan for qualification.
Development/ Implementation and monitoring of
C
moulding process Technology
MFM01501
MFM
Timely identification of various factors/ viz. Qulity/ safety/ C

Process time/ and drawing improvement plan
MFM01502
MFM
MFM01600
MFM
MFM01601
MFM
MFM01700
Action Plans implemented
Measurement of process capability of machines and

finalising the action plan for improvement
Action Plan implemented and final report submitted
MFM
Analysis of existing methodology of welding vis-a-vis

quality of output and drawing an action plan for
automation of welding process
MFM01701
MFM
MFM01702
MFM
Automation in welding processes by procuring new /

improved technologies
Timely Implementation of action plan and final report
MFM01800
MFM
Improvement projects implemented in a time scale
MFM01900
MFM
Indeginisation of technology / components within a

specified period
MFM02000
MFM
Reduction in variety of cutting tools.
MFM02100
MFM
Development of systems for tracking online Shopfloor

progress through L4-L5 chart
MFM02200
MFM02300
MFM
MFM
Increase in no.of active Quality Circles in the deptt.

O
Achieving Business excellence thru' TQM at Deptt. Level C
MFM02301
MFM
MFM02302
MFM
MFM02400
MFM02401
MFM
MFM
Implementation of Improvement projects identified in

the Position Report as per schedule
Preparation of action plan based on Position report as
per schedule
Completion of KM Projects as per schedule
Development of Knowledge management Portal
C
O
C
C
MFM02402
MFM
Contributing case studies etc. for Knowledge

Management Portal
Implementation of Special Improvement Projects taken
under IMPRESS as per schedule (Registration No. &
other details of project to be specified in the boxes
provided against the KRA)
MFM02500
MFM
MFM02600
MFM

MFM02700
MFM

MFM02800
MFM

MFM02900
MFM

MFM03000
MFM

MFM03100
MFM
Development of system for reduction of consumption of

ferro-alloys/ graphite electordes/ flour spar/ etc. to
optimise the cost of production.
MFM03200
MFM
Development of new products namely OR 60/ V - 738/

Stallite bushes/ Strainer housings for 500 MW sets and
similar items.
MFM03300
MFM
MFM03400
MFM
Development of a system for enhancing overall

equipment effectiveness.
Shop turnover (Physical & / or Financial)
MFM03401
MFM
Timely preparation of Quarterly / monthly plan against

L3-network.
MFM03402
MFM
Follow-up for the timely inputs as per plan
MFM03403
MFM
Monitoring day-today output and course correction

ensuring timely despatch.
MFM03404
MFM
Physical/Financial achievement vis--vis issued monthly O

plan
MFM03405
MFM
Timely Finalisation of plans for sub-contracting /

manufacturing inside.
MFM03406
MFM
Preparation of machine loading plan/ follow up/ course

correction and ensuring timely out.
MFM03500
MFM
Reduction in material consumption as a % of GTO less

excise duty.
MFM03600
MFM03601
MFM
MFM
Total WIP as a % of GTO less excise duty.

Follow up for timely inputs and ensuring its availability.
O
O
MFM03700
MFM03701
MFM
MFM
Reduction in cost quality (Reject/ rework)

Periodic Review of Rework / Rejection reports/
identification of area of concern and action plan.
O
O
MFM03702
MFM
Timely implementation of action plan and course

correction if required.
MFM03800
MFM
MFM03900
MFM
MFM04000
MFM
MFM04100
MFM
% of installed capacity utilised.( Work shop capacity like

shop capacity / Critical installations)
Implementation of recommendations of Apex TQM
Council
Reduction in customer complaints. Internal & external
with respect to previous year.
% reduction in response time to resolve customer
complaints.
MFM04200
MFM
Delivery performance (ratio of milestone deliveries on

time / total deliveries due)
MFM04201
MFM
Time bound planning for outsourcing against shop

capacity with respect to PPC plan.
MFM04202
MFM
Timely machine loading/ periodic review and course

correction
MFM04300
MFM04400
MFM
MFM
% Reduction in No.of Days of inventory

% of Contracts for which all the items get despatched
within stipulated time.
O
O
O
O
O
MFM04500
MFM
% adherence to production plan on a periodic basis
MFM04600
MFM
MFM04700
MFM
Reduction in indirect material consumption vis--vis

shop turnover
% supplies completed in sequence
MFM04701
MFM
Ensuring sequencial input of raw-materials to shop /

sub-contractor's works in time
MFM04800
MFM
Turnover from New products
MFM04900
MFM
Increase in efficiency of direct workers
MFM04901
MFM
MFM05000
MFM
Identification of the cause responsible for low efficiency O

and implementation of action plan
testing targets achieved vis--vis plan and time schedule O
MFM05100
MFM
Reduction in failure due to testing errors
MFM05200
MFM
Reduction in customer complaints w.r.t. Testing aspects O
MFM05300
MFM
MFM05400
MFM
MFM05500
MFM05600
MFM
MFM
Average reduction in testing cycle time of all machines

planned for the year.
Value achieved through disposal of obsolete / surplus
equipment
Reduction in downtime of test plant
Timely delivery of assemblies as per schedule for testing
MFM05601
MFM
Follow up for sequencial receipt of components in time
MFM05700
MFM
Liquidation of shortages within stipulated time
MFM05800
MFM
Adherence to dockets delivery commitment
O
O
O
MFM05801
MFM
Follow-up with concerned agencies for receipt of

documents (e.g. part list from engg.) in time as per
schedule.
MFM05802
MFM
generation of required documents and handing over in

time..
MFM05900
MFM
Time reduction in generation of indents for

subcontracting as stipulated.
MFM06000
MFM
Reduction in No. of audit NCRs (ISO/ HSE/ 5S)
MFM06001
MFM
Reduction in No. of audit NCRs for ISO.
MFM06002
MFM
Reduction in No. of audit NCRs for HSE.
MFM06003
MFM
Reduction in No. of audit NCRs for 5 S.
MFM06100
MFM
Reduction in average handing over time
MFM06200
MFM
Reduction in NCRs
MFM06201
MFM
Timely Collection of past data for similar NCRs and

indepth analysis for root cause
MFM06202
MFM
Implementation of corrective action in time.
MFM06300
MFM
MFM06301
MFM
Implementation of HSE through monitoring of OCP's

identification and completion of OHSEMPs.
Identification of training needs/ maintaining health
records/ communication of learning points out of
accidents..
MFM06302
MFM
Ensuring regular usage of PPE's/ providing/ maintaining O

and trainning on usage of first-aid boxes/ firefighting
equipment etc.
MFM06303
MFM
MFM06400
MFM
Achieving the targets set for identified key parameters

of HSE.
Turnover from spares and service
MFM06401
MFM
Timely preparation of machine loading schedule and

identifying sub-contract need
MFM06402
MFM
Follow-up for timely induction of rawmaterial/Documents/ manufacturing the items as per

plan/review and course correcion.
MFM06500
MFM
Reduction in slow moving/ non-moving inventory over

previous year
MFM06600
MFM
Increase in machine tool utilization through better

planning
MFM06700
MFM
Availability of calibrated measuring instruments on time
MFM06800
MFM
Number of testing problems solved successfully in time. O
MFM06900
MFM07000
MFM07001
MFM
MFM
MFM
Indigenization of input raw materials as per plan

Reduction in consumption of energy and fuel
Planned identification of potential sources of wastages
of energy and fuel/ solutions and its implementation to
reduce wastages.
O
O
O
MFM07100
MFM07200
MFM
MFM
Preventive maintenance as per schedule

Implementation of Tool Calibration
instrumentsManagement system
O
O
MFM07201
MFM
MFM07202
MFM
Ensuring availability of calibrated instruments and cutting O

tools in ready to use condition
Ensuring economic usage of consumable toolings.
O
MFM07300
MFM
Reduction of defects in welding jobs undertaken
MFM07400
MFM
Yield achieved vis--vis target yield
MFM07500
MFM
Implementation of Training programs for skilled

technician
MFM07600
MFM
Timely available of welding accessories in good

condition
MFM07700
MFM
Increase in post kiln operation recovery
MFM07800
MFM
Increase in timely supply of material to shop vis--vis

Prodn. Schedule
MFM07801
MFM
Follow-up with concerned agencies for timely (as per

L3-network) release of W.O./ Engg/ Doc./ Purchase
indent etc./ and raising of exception reports for course
corection.
MFM07900
MFM
Number of reconditioning / retro fitting as per plan
MFM08000
MFM08100
MFM
MFM
Number of Multiskilled work centers developed.

Disposal of surplus / condemned facilities
O
O
MFM08101
MFM
MFM08102
MFM
Timely identification of surplus / condemned facilities and O

preparation of action plan
Timely implementation of action plan for disposal
O
MFM08200
MFM
Increase in online mfg. process availability.
MFM08300
MFM
Increase in salvage of tooling / jigs / fixture etc.
MFM08400
MFM
Jobs which clear customer inspection in first check
MFM08500
MFM
MFM08501
MFM
Timely preparation of schedules for delivery / services to O

internal customer
Adherance to delivery schedule to interanl customer
O
MFM08600
MFM08700
MFM
MFM
Quality of planning and review of e-MAP of assesees

Preparation of Direct & Indirect material budget
O
O
MFM08800
MFM08900
MFM
MFM
Issue and monitoring of periodic production plan

Intershop material movement
O
O
MFM09000
MFM
Waste segregation and disposal
MFM09100
MFM
Vendor development for shop technological items
MFM09200
MFM
Availability of ready to use special toolings in store
MFM09300
MFM
Root cause analysis for all reported non-conformity
MFM09400
MFM
Conversion of material Requisition plan to indent
MFM09500
MFM
Ensuring proper storage / issue of shelf life items.
MFM09600
MFM
MFM09700
MFM
Monitoring and reporting of KAMP (Key Activity

measurement parameters) like No of Stock out items
Timely issue of subcontract scope
MFM09800
MFM
Preparation of Technological work instructions
MFM09900
MFM
Reduction in cycle Time for designing jigs & fixtures
MFM10000
MFM
Reduction in time taken for process planning and time

estimation for Repair jobs / Design change advice /
change proposals
MFM10100
MFM
Updation of personnel for special process
MFM10200
MFM
Increase in Number of Heat Treatement cycles
MFM10300
MFM
Reply to Govt. Audit queries/Inspection report

paras/Action Taken Reports etc. Furnished within
specified time (2 weeks)
MFM10400
MFM
MFM10500
MFM
MFM10600
MFM
MFM10700
MFM
Reply / settlement of Internal Audit paras within

Timely inputs to unit/corporate finance for inter-unit reconciliation of accounts
Timely inputs to unit/corporate finance for
BUDGET/FLASH/MIRs etc.
Finalisation of Functional scorecard by specified date
MFM10800
MFM10900
MFM
MFM
Improvement in Employee Satisfaction Score

Close monitoring of preproduction activities w.r.t L2
network to avoid delay in initiat stage of production.
O
O
MFM11000
MFM
Pre planning for availability of commercial work order/

engineering/ Technological documentation to relevent
groups.
MFM11100
MFM
Accomplishment of targets of
Unit/NC/Function/Department level Balance Score Card
MFM11200
MFM
MFM11300
MFM
MFM11400
MFM
Percentage Increase in production of liquid metal

through secondary refining route(VAD).
Modify / Retrofit the existing item/ equipment for
improved usage.
Establish new test facilities to enhance System testing
capabilities.
O
O
O
C
C
MFM11500
MFM
Enhancing the process quality levels for MAX control

modules.
Conductin audit for ISO-9000, ISO-14000, ISO-18000 &
SA-8000 as internal auditor
Technical support for Fabriction and machining to
development projects/ commercial projects.
Development of Forgings through ESR Route
Adherence to safety regulations in shop floor / use of
safety devices, equipments etc.
MFM11600
MFM
MFM11700
MFM
MFM11800
MFM11900
MFM
MFM
MFM12000
GMX
Reply to Govt. Audit queries/ Inspection report paras/

Action Taken Reports etc. furnished within specified time
(2 weeks)
MFM12100
GMX
MFM12200
GMX
MFM12300
GMX
Reply/settlement of Internal Audit paras within specified

time (4 weeks)
Timely inputs to unit/corporate finance for inter-unit reconciliationof accounts
Increase in no. of active Quality Circles in the deptt.
O
C
C
O
O
O
FACTURING / PRODUCTION FUNCTION KRA MASTER - 2006-07

Unit of Measurement
Critical
KRA
(Y/N)
Special Universal
Suggested Weightage for
KRA
KRA (Y/N) category
(Y/N)
A
B
C
% reduction
% Delay
% Delay
Number
MV
% Increase in Score
% Achievement of
target
Number
Number
Number
Time Index
Composite index in
productivity saving
Time Index
% Delay
Number
Number
% Delay
Availability Index
Number
Time Index
Number
Implementation Index
Number alive
Time Index
Number
Number
Number
Number
Time Index
Number
Time Index
Number
Number
Time Index
Time Index
Time Index
Variety Index
To be mutually
decided by appraiser
and appraisee.
Number
TQM Score
N
N
N
N
N
Y
M
M
X
X
X
X
Time Index
No. of days delayed

from scheduled date
Date / Time Index
No. of days delayed
from scheduled date
N
N
N
Y
Y
Y
X
L
M
M
H
H
Number
No. of days delayed

from scheduled date
No. of days delayed

from scheduled date
No. of days delayed

from scheduled date
No. of days delayed

from scheduled date
No. of days delayed

from scheduled date
No. of days delayed

from scheduled date
Number
Time Index
Average % of OEE of
selected machines
Money value/
Numbers/ Tonne.
Time Index
Index
Time Index
Index
Index
Index
Index
Y
N
N
N
N
N
M
X
X
X
X
M
Ratio
Delay
Y
N
N
N
N
N
M
X
X
M
X
X
Delay
% Implementation of
recommendations
Percentage of
complaints reduced.
% Reduction
Time Index
Index
Index
% Reduction
%
Y
Y
N
N
N
N
M
M
L
L
L
L
Time Index
Time Index
Rupees
Number
Money value
%
Time Index
N
Y
N
N
N
N
M
M
L
X
L
X
availability index
Number
Time Index
Time Index
Time Index
Time Index
No. of days delayed

from scheduled date
%
Time Index
Time Index
Nos. completed
No.of activities
implemented
No.of defaulters
Targets
Money Value Numbers Y
% Delay
Time Index
Time Index
Time Index
MV
% reduction
In KWH / liters
N
Y
N
N
N
N
N
N
N
M
H
X
M
M
X
L
M
M
Number
Time Index
Y
N
N
N
N
N
L
H
M
X
M
X
No of defaults
% reduction in
N
consumption over last
year
Number
Time Index
Time Index
Time Index
Time Index
Number
Number
N
N
N
N
N
N
L
L
L
X
L
X
Number
Cleared in first
attempt / Jobs
offered
Time Index
%
N
N
N
N
N
N
M
L
M
H
M
H
Time Index
%
N
N
N
N
N
N
H
L
H
M
H
L
Number
Complaints
Ratio
Number
% Delay
Time Index
Ratio
Index
% reduction
Number
% Increase
Time Index
Time Index
No. of days delayed

from scheduled date
Score
Time Index
N
N
N
N
Y
N
M
M
X
M
X
M
Time Index
Balanced Scorecard
Rating (5/4/3/2/1)
Metric Tons
No. of items
No. of facility
established
Six sigma scale
No of day
Number of
components.
Time Index
No. of NCRs
N
N
N
N
N
N
H
M
H
M
H
M
Time Index
Number of new circles
- 2006-07
Source of Data For Measurement
Reduction in % = 1 Tc = Time mentioned in

contract / L2 chart ; Ta = Actual Time L5 L4 L3 L2
L1
((d/N)* 100)
Delay = 1 n = No. of activities
delayed ; d = Delay in no. of days N = Total no. of
days agreed at the beginning of the year L5 L4 L3
L2 L1
Delay = 1 n = No. of activities delayed ; d = Delay
in no. of days N = Total no. of days agreed at the
beginning of the year L5 L4 L3 L2 L1
x = No. of new technologies planned to be
implemented in the year L5 L4 L3 L2 L1
x = Planned value of savings in Rs. at the begining of
the year L5 L4 L3 L2 L1
(Present score - Previous score) / previous score
Actual Savings / Projected savings
x = No. of actions plans planned to be implemented
in the year L5 L4 L3 L2 L1
x = No. of systems planned to be developed in the
year L5 L4 L3 L2 L1
x = No. of actions plans planned to be implemented
in the year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of delayed processes
issued / Total no. of planned processes to issue Ib =
Cummulative no. of days of delay / Cummulative
total time planned in days L5 L4 L3 L2 L1
CP ; Ip = 1 S = Saving in each project ; N = No. of
projects L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of facilities delayed /
Total no. of facilities proposed at the begining of the
year Ib = Cummulative no. of days of delay /
Cummulative total time planned in days L5 L4 L3
L2 L1
L5 L4 L3 L2 L1
x = No. of welding processes planned to be

developed in the year L5 L4 L3 L2 L1
KRA Remarks
x = No. of productive processes planned to be

implemented in the year L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Ia = 1 - 1 X2 = No. of items planned for the year X1 =

No. of items actually made available L5 L4 L3 L2 L1
% = 1 X2 = No. of actually implemented suggestions
per employee for current year X1 = No. of actually
implemented suggestions per employee for
preceeding year L5 L4 L3 L2 L1
x = No. of latest techniques / accredition planned to
be implemented in the year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of techniques
identified / Total no. of techniques planned for the
year Ib = Cummulative no. of days of delay /
L2 L1
%=1-(X2-X1)/X2 X2= No of items planned for the
year, X1= No of Items actually procured L5L4L3L2L1
x = No. of upgradations planned and implemented in
the year L5 L4 L3 L2 L1
Index ; I = P1 / 1 P2 P2 = No. of Improvement
Projects planned to be implemented for the year P1
= No. of Improvement Projects actually implemented
L5 L4 L3 L2 L1
Target ( X ) to be decided between Appraisee and
Appraiser q L5 L4 L3 L2 L1 X 0.8X 0.7X 0.6X
0.5X
Delay ; D = Ia * Ib Ia = No. of progress reports
submitted / Total no. of planned submission of
progress reports Ib = Cummulative no. of days of
delay / Cummulative total time planned in days L5
L4 L3 L2 L1
Target ( X ) to be decided between Appraisee and
Appraiser q L5 L4 L3 L2 L1
x = No. of actions planned to be implemented in the
year L5 L4 L3 L2 L1
x = No. of new / improved moulding processes
planned to be implemented in the year L5 L4 L3
L2 L1
x = No. of factors planned to be identified in the year
L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of action plans

implemented / Total no. of planned action plans to be
implemented Ib = Cummulative no. of days of
L4 L3 L2 L1
x = No. of action plans planned to be identified in the
year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib , Ia = No. of action plans
implemented / Total no. of action plans planned to be
implemented Ib = Cummulative no. of days of delay /
L2 L1
x = No. of equipments / processes planned to be
identified in the year w L5 L4 L3 L2 L1
x = No. of equipments / processes planned to be
procured in the year w L5 L4 L3 L2 L1
Delay ; D = Ia * Ib Ia = No. of action plans
implemented / Total no. of planned action plans to be
implemented Ib = Cummulative no. of days of
L4 L3 L2 L1
Delay ; D = Ia * Ib Ia = No. of Improvement
Projects implemented / Total no. of planned
Improvement Projects to be implemented Ib =
Delay ; D = Ia * Ib Ia = No. of technologies or
components indeginised / Total no. of technologies
or components planned to be indeginised Ib =
Ia = X1 / X2, X2 = No. of cutting tools planned for the
variety reduction in the year X1 = No. of variety
reductions actually achieved L5 L4 L3 L2 L1
To be mutually decided by appraiser and appraisee.
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
L5 L4 L3 L2 L1 5 4 3 2 1
Time index = Ia * Ib Ia = No. of products delayed /

Total no. of products planned Ib = Cummulative no.
of days of delay / total time planned in days L5 L4
L3 L2 L1 0 0.05 0.1 0.15 0.2
Average Percentage of OEE L5 L4 L3 L2 L1
90% 85% 80% 75% 70%
Turnover against target set in score card L5 L4 L3
L2 L1
Index = Ia x Ib Number of plans provided in time Ia =
Total Number of plans to be made Cummulative
number of days of delays Ib = Cummulative total
time planned in days L5 L4 L3 L2 L1
Number of inputs in time =
-------------------------------- Total inputs planned L5 L4
L3
L2 L1 achieved ) =
? (Output
------------------------------------------------------------- x 100
Total output planned L5 L4 L3 L2 L1
% of total packages achieved / financial achievement Plan issued by

L5 L4 PPC
L3 L2 L1
95
90 85 80 75
Delay = Ia x Ib Ia = No.of plans delayed / Total
No.of plans Ib = Cummulative No.of days of
delay / Comulative total time planned in days L5 L4
L3 L2 L1
? (output of each facility ) =
----------------------------------------------- Total output
planned. L5 L4 L3 L2 L1
Reduction in material consumption in Rs. =
----------------------------------------------------- x 100
Gross Turnover L5 L4 L3 L2 L1
WIP as % of GTO L5 L4 L3 L2 L1
No.of inputs in time = --------------------------------- Total
inputs planned L5 L4 L3 L2 L1
1-(x1/x2)
? (d1 + d2 + d3 + . . . . . . . . ) di = No.of days by
which action plan delayed beyond 30 days of
occurence of RJ/RW L5 L4 L3 L2 L1
? (d1 + d2 + d + . . . . . . . . . ) di = No.of days by
which implementation delayed beyond 60 days of
occurence of RJ/RW L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
% achieved L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Number of complaints replied to within 6 days x =
----------------------------------------------------------- x 100
Total number of complaints L5 L4 L3 L2 L1
Dealy D = Ia x Ib Ia = Number of deliveries delayed
/ Total Deliveries Ib = Cummulative Number of days
of delay / cummulative Total time planned in days L5
L4 L3 L2 L1
Ia = x2 - x1 x 100 x2 X2 = No.of Items planned
for outsourcing x1 = Number of items moved in time
L5 L4 L3 L2 L1
? (Output of each facility in std.hrs.) =
----------------------------------------------- Total output
planned in std. hrs. L5 L4 L3 L2 L1
X = Target set for the unit L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Delay = Ia x Ib Number of items delayed (against

Production Plan) Ia = Total items planned
Cummulative number of days delayed Ib =
L2 L1
L5 L4 L3 L2 L1
Total Number of Supplies - Number of supplies
sequencially x =
----------------------------------------------------------------------x 100 Total number of projects L5 L4 L3 L2 L1
D = Ia x Ib Number of inputs supplied
sequencially as per plan Ia = Total number of inputs
planned Cummulative number of days of delay Ib =
Cummulative Total time planned. L5 L4 L3 L2 L1
x = Turnover planned from new products in Rs. L5
L4 L3 L2 L1
The increase in efficiency of work centre over
previous year L5 L4 L3 L2 L1
x = Number of action plans implemented within
stipulated time L5 L4 3 L2 L1
Testing targets achieved / Testing targets planned
Reduction in failures over prev. year L5 L4 L3 L2 L1
Reduction in complaints over prev. year L5 L4 L3
L2 L1
Reduction over previous year L5 L4 L3 L2 L1
x =Planned value of savings at the begining of the
year L5 L4 L3 L2 L1
Reduction over previous year L5 L4 L3 L2 L1
D = Ia x Ib Ia = Number of assemblies delayed /
Total assemblies Ib = Cummulative Number of days
of delay / cummulative Total time planned in days L5
L4 L3 L2 L1
x1 - ----------- x2 x2 = Number of items planned
x1 = Number of items actually made available L5
L4 L3 L4 L1
No of projects for which Items not despatched for
each product in time L5 L4 L3 L2 L1
Delay D = Ia x Ib Numbers of delayed dockets
issued Ia = Total Number of planned dockets to
issue Cummulative number of days of delay Ib =
L2 L1 0 0.05 0.1 0.15 0.2
Delay D = Ia x Ib Numbers of delayed documents

received Ia = Total Number of planned documents
to receive Cummulative number of days of delay
Ib = Cummulative total time planned in days L5 L4
L3 L2 L1
D=Ia x Ib. Ia = No. of documents dispatched / total
No. of documents planned. Ib = cum. No. of days of
delay / cum. Total time planned in days.
D=Ia x Ib. Ia = No. of indents delayed / total No. of
indents planned. Ib = cum. No. of days of delay /
cum. Total time planned in days.
X = (X1 -X2)/X1 x 100 X1= NCR raised for
previous audit . X2 = NCR raised for the dept. this
year.
X = (X1-X2)/X1 x 100 X1= NCR raised for previous
audit . X2 = NCR raised for the dept. this year.
Delay in days. L5 L4 L3 L2 L1
X=((Last year's NCR - Present NCR's) / Last Year's
NCRs. X 100)
x = Ia / Ib. Ia = No. of days delayed for collection
and analysis. Ib = Total No. of days planned for
collection and analysis.
D=Ia x Ib. Ia = No. of corrective actions done / Total
No. of corrective actions planned for this year. Ib =
cum. No. of days of delay / cum. Total time planned
in days.
x = No. of EMPs planned for completion in this year.
x = No. of (Training needs + health records planned
for maintaining + communication of learning points
out of accidents)
x = ensuring No. of defaulters to wear PPEs by
providing training and also usage of first aid boxes
and fire fighting equipments.
x = No. of key parameters planned for achieving the
set target.
Turnover against target set on score card
(Delay / No of days planned) * 100
Delay; D = Ia * Ib Ia = No. of components

delayed/Total No. of components planned. Ib =
Cum. No. of days of delay/Cum. Total days planned.
% reduction = Ip-Ic / Ip x 100. Ip = Non-moving
Inventory Previous year; Ic = Current year Nonmoving inventory.
% increase = Cy - Ly (In percentage) Cy = Current
year percentage; Ly = Last year percentage.
Delay; D = Ia * Ib; Ia = No. of Instruments delayed in
calibration / Total No. of instruments planned for
calibration . Ib = Cum. No. of days delay / Cum.
Total time planned in days.
Delay; D = Ia * Ib; Ia = No. of testing delayed /
Total No. of testing planned . Ib = Cum. No. of days
delay / Cum. Total time planned in days.
x = Planned value of Indigenisation.
x = Planned value.
Savings over previous years
X = No of machines planned to be completed

Time Index = Ia x Ib Ia = No of requirements not
met / Total no of reqts planned Ib = Cum. no days
of delay / cum.total time planned in days
X = No of defaults
X = Value of Savings identified L5 = 'X' / L4 =
0.95'X' / L3 = 0.90'X' / L2 = 0.85 'X'/ L1 = 0.80'X'
% reduction = [% defect of last year -% defect of this
year / % defect of last year ] L5 = 2%/ L4 = 1.5%/
L3 = 1.0% L2 = 0.5%/ L1 = 0.25%
% Yield achieved=100 -[Matl consumed - (Finished
product wt + Process allowance) / Matl consumed]
L5 = 90%/ L4 = 88%/ L3 = 85%/ L2 = 82%/ L1 =
80%
No.of Trg.programes = SUM of[Trg. program
conducted X No of skilled Technician attended X
duration in days / Total no. of technicians avl in
dept./section ] L5 = 4.5 Mandays / Emp./ L4 = 4.0/
L3 = 3.5/ L2 = 3.0/ L1 = 2.5
Time index= Ia X Ib Ia = No of accessories in bad
condition/Total no of accessories required. Ib =
Cum. No days of Delay / Cum. Total time planned in
days L5= 0.05/ L4 = 0.10/ L3 = 0.15/ L2 = 0.20/ L1 =
0.25
% recovery
Matl. reqd. month 'A' =(Planned month - Product

cycletime in months) L5 = 8 weeks ahead of 'A'/ L4
= 6 weeks ahead of 'A'/ L3 = 4 weeks ahead of 'A'/
L2 = 2 weeks ahead of 'A'/ L1 = 1 week ahead of'A'
Matl. reqd. month 'A' =(Planned month - Product
cycletime) L5 = 8 weeks ahead of 'A'/ L4 = 6 weeks
ahead of 'A'/ L3 = 4 weeks ahead of 'A'/ L2 = 2
weeks ahead of 'A'/ L1 = 1 week ahead of 'A'
Time Index = Ia X Ib Ia = (No of m/c not
Reconditioned/Retrofitted / No of m/cs planned ) Ib =
Cum no days of delay / cum total time planned in
days
No.of multi skilled work centers L5 L4 L3 L2 L1
No.of surplus / condemned facilities disposed L5 L4
L3 L2 L1
Delay in days Delay = ------------------ x 100
Planned days L5 L4 L3 L2 L1
Delay in days Delay = ------------------- x 100
Availability of process on line for manufacturing L5
L4 L3 L2 L1
Number of tools / jigs / fixtures salvaged L5 L4 L3
L2 L1
X=(Total jobs offered - No. of jobs reworked / No. of
jobs rejected) / Total jobs offered.
Delay in days Dealy = ------------------ x 100
On time delivery of items to interanl customer L5
L4 L3 L2 L1
L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
( (Actual time in hrs.- Planned hours) / Planned
hours ) * 100
Waste Disposal in Kgs. Disposal % =
---------------------------------------- x 100 Waste
Generated in Kgs. L5 L4 L3 L2 L1
Number of vendors developed L5 L4 L3 L2 L1 5 4
3 2 1
Number of complaints in a month L5 L4 L3 L2 L1
No.of processes modified '
-------------------------------------- x 100 Number of nonconforming process L5 L4 L3 L2 L1
Number of Indents/ No of requisitions
Number of items for which shelf life expired L5 L4

L3 L2 L1
Delay = Ia x Ib Number of scopes delayed Ia =
Total Number of scopes Cummulative number of
days of delay Ib = Cummulative total time planned in
days L5 L4 L3 L2 L1
(Number of work instruction issued) / (Number of
work instructions planned) L5 L4 L3 L2 L1 1.0
0.9 0.8 0.7 0.6
Planned Time - Actual Time =
---------------------------------------- x 100 Planned Time
(All Times in days) L5 L4 L3 L2 L1 10% 8% 6%
4% 2% Fraction to be converted to whole Number
( (Planned days - Actual Days ) / planned days) * 100
Reduction in NCR's on special processes L5 L4

L3 L2 L1
( ( Actual cycles - Planned cycles) / Planned cycles) *
100
Targets to sets as follows; 100% case L5; 95-99%
cases - L4;8. 94% cases. L3; 75-84% cases - L2;
<75% cases-L1
Record maintained by Audit deptt.
Record maintained by individual / deptt.
Record maintained by Unit/corp. Finance deptt.
Record maintained by Unit Head / Unit P&D
Survey Report
Time Index = Ia x Ib Ia = Number of activities
delayed / Total no activity planned. Ib = Cummulative
no of days delayed/ total no of days.
Time Index = Ia x Ib Ia = Number of documents
delayed / Total no of documents required Ib =
Cummulative no of days delayed/ total no of days.
Rating declared at year end by Corporate / Unit
Management
This KRA will be taken by Head of Unit /Function / Department , if cover
Percentage Increase of VAD liquid metal produced

from 2004-05.
Report
Documents.
nil
nil
ICT report
Measured for Max control modules.
Schedule Issued by MR
Complte the audit as per schedule.
Supported to number of components.
A:X, B:X, C:M
Delay in development
No. of NCRs in Safety audit
L5 L4 L3 L2 L1
0
1
2
3
4
The forgings developed through ESR route have not been included in K
Audit report of
audit conducted
by head of shop
every six
months

Record maintained by individual/ deptt.
Unit QA/QC
/Function / Department , if covered under MAP, and can be assigned a weightage upto 100%
oute have not been included in KRA master list. Development of Forgings thorugh ESR route are included in Forge Shop Balance Score Ca
e Shop Balance Score Card.
CENTRAL DESPATCH CELL FUNCTION KRA MA

KRA ID
Function
KRA Description
KRA
Type
Unit of
Measurement
Critical Special
KRA
KRA
(Y/N)
(Y/N)
CDC00100
CDC
Packaging cost/ shop turnover

to be kept within limits
% Reduction
CDC00101
CDC
Planning/ indenting & coordination for packing materials
Number
CDC00102
CDC
% Reduction in the average

packing box providing period
CDC00103
CDC
Increase in Cost saving through

contract for recovery of wood/
GI sheet etc. from used boxes
& packing.
% increase
CDC00104
CDC
Packaging materials cost as %

of turnover to be kept within
limits
Time Index
CDC00105
CDC
Provide wooden tooling
CDC00106
CDC
Organise annual packing/

loading / unloading works
cantract in time at competitive
rates
CDC00107
CDC
Timely availability of packing

and transport fixtures drawings
CDC00108
CDC
packing within specified time
% nonconformility
CDC00200
CDC
Transportation cost/ shop

turnover to be kept within limits
% Reduction
Index (Refer
remarks column)
Time Index
CDC00201
CDC
Transportation cost to be kept

within limits.
Rs in Lakhs
CDC00202
CDC
Contract review of ODC &

heavy consignment as per DWI
Index (Refer
remarks column)
CDC00203
CDC
Ensure placement of vehicle of

suitable capacity & proper
quality
Index (Refer
remarks column)
CDC00204
CDC
% of vehicles placed within

specified time of requisition
CDC00205
CDC
Obtaining ODC sanction from

railways in time
Index (Refer
Remarks column)
CDC00206
CDC
Placement of wagon for loading
Index (Refer
remarks column)
CDC
Periodic review &

implementation of transporter
performance rating through
computerization
Index (Refer
remarks column)
CDC00208
CDC
Freight bill receipts/ Frieght

confirmation letter( to pay
consignments)/ verification and
timely forwarding to finance
dept for release of payment
Index (Refer
remarks column)
CDC00209
CDC
% of transportation rate
contracts awarded within
specified time
CDC00210
CDC
Cost savings through

competitive transportation
contract rates.
Index
CDC00300
CDC
Meeting despatch target of the

unit
Index (Refer
remarks column)
CDC00301
CDC
% Reduction in No. of days of

dispatchable inventory
CDC
Timely dispatch of items for

contract closing projects
CDC00207
Time Index
CDC00302
CDC00303
CDC
Maximizing dispatches by
railway wagon
CDC00304
CDC
Keeping the loco in running

condition
Index (Refer
Remarks column)
CDC00305
CDC
Despatch completion of 100%

projects for delivery at site.
Time Index
CDC00306
CDC
% Achievement of delivery vis-vis norm for delivery at site
CDC00307
CDC
Uptime availability of special

wagons
Index (Refer
Remarks column)
CDC00308
CDC
% Reduction in demurrages
paid to railways
CDC00309
CDC
% Reduction in No. of
complaints as per DWI
CDC00310
CDC
Maximum receipt of inwards

goods by wagon/rail tankers
Index (Refer
Remarks column)
CDC00311
CDC
CDC00400
CDC
Number
Document preparation
connected with Despatches
No. of technology initiatives
undertaken to reduce cost or
improve services
CDC
Development/ maintenance &

use of computerized
transporters
performance
evaluation system.
CDC00402
CDC
% Of IT application developed
within the specified targeted
time
CDC00403
CDC
% Of new IT systems
developed put to use
CDC00401
Time Index
CDC00404
CDC
Saving accrued through various

improvement projects
Rs in Lakhs
CDC00405
CDC
Development /maintenance of
home page for CDC
Index (Refer
remarks column)
CDC00406
CDC
Number
CDC00407
CDC
Number
CDC00500
CDC
% improvement in
man days of
training
CDC00501
CDC
man days
CDC00600
CDC
Number
CDC00601
CDC
Reduction in pending disputed

cases by follow up & persuasion
including adjudication cases.
CDC00602
CDC
100% Availing of CENVAT credit

on input & capital goods
CDC
% Reduction of debit of duty for

sub-contracting jobs-materials
outstanding for more then 180
days.
CDC00604
CDC
Ensure 100% liquidation of duty

debits in physical exports and
stock transfer with in prescribed
time limits
CDC00605
CDC
Number
CDC00606
CDC
No. of days
CDC00607
CDC
CDC00700
CDC
CDC00603
No. of accepted suggestions

implemented
Implementation of 5S in the
Deptt.
% improvement in average
competency score of employee
as identified n MAP
Training needs plan
implemented
Ensure nil show cause notices
from jurisdictional excise
authorities
Timely filing of periodical

returns / MIRs
Excise sealing and
documentation of export
consignments
Finalisation of Provisional
Assessments
Ensure smooth running of
internal transport function
CDC00701
CDC
% Improvement on internal
customer satisfaction
CDC00702
CDC
% Reduction in break down

time of vehicles
CDC00703
CDC
Reduction in fuel & lub oil cost
Rs in Lakhs
CDC00704
CDC
Maintenance cost reduction/

optimisation
Rs in Lakhs
CDC00800
CDC
Reply to Govt. Audit queries/

Inspection report paras/ Action
Taken Reports etc. furnished
within specified time (2 weeks)
CDC00900
CDC
Reply/settlement of Internal
Audit paras within specified time
(4 weeks)
CDC01000
CDC
Timely inputs to unit/corporate

finance for inter-unit reconciliationof accounts
No. of days delayed

from scheduled
date
CDC01100
CDC

finance for
No. of days delayed

from scheduled
date
CDC01200
CDC
Finalisation of Functional
scorecard by specified date
No. of days delayed

from scheduled
date
CDC01300
CDC
Improvement in Employee
Satisfaction Score
Score
CDC01301
CDC
Implementation of Improvement
projects identified in the
Position Report as per schedule
CDC01400
CDC
Increase in no. of active Quality

Circles in the deptt.
Number of circles in
the deptt.
CDC01500
CDC
Achieving Business excellence

thru' TQM at Deptt. level
TQM Score
CDC01501
CDC
Preparation of action plan

based on Position report
No. of days delayed

from scheduled
date
CDC
projects identified in the
CDC01502
Time Index
Time Index
C
CDC01600
CDC
Development of Knowledge
management Portal
No. of days delayed

from scheduled
date
CDC01700
CDC
Contributing case studies etc.for

Knowledge Management Portal
Number
CDC01800
CDC
Completion of KM Projects as
per schedule
CDC
Implementation of Special
Improvement Projects taken
under IMPRESS as per
schedule (Registration No. &
other details of project to be
specified in the boxes provided
against the KRA)
CDC
against the KRA)
CDC
against the KRA)
CDC
against the KRA)
CDC
against the KRA)
CDC
against the KRA)
CDC01900
CDC02000
CDC02100
CDC02200
CDC02300
CDC02400
Time Index
No. of days delayed
from scheduled
date
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
C
CDC02500
CDC
Settlement of NCRs of ISO

9001/ OHSAS/ ISO 14000 etc.
% of total
CDC02501
CDC

9001
% of total
CDC02502
CDC
Settlement of NCRs of OHSAS
% of total
CDC02503
CDC

14000
% of total
CDC02600
CDC
Unit/NC/Function/Department
level Balance Score Card
Balanced
Scorecard Rating
(5/4/3/2/1)
CDC02700
CDC
NUMBER OF DAYS FOR

SEALING OF EXPORT
CONSIGNMENTS
NUMBER OF
DAYS
CDC02800
CDC
NUMBER OF DAYS DELAY IN

CONSIGNMENTS DUE TO
EXCISE ISSUES
NUMBER OF
DAYS
CTION KRA MASTER - 2006-07 (previously TFX)

Universal
KRA
(Y/N)

category
A
B
C
Source of Data For

Measurement
KRA Remarks
X=Packing Cost /Shop turn-over;

Departmental Revenue
Reduction in % = {(X2Expense record
X1)*100}/X1;
available on-line
X1 = last year ratio;
X2emergency
= current year
ratio
No of
PIs acceptable
in a
year
Departmental Records
L5
L4
L3
L2
0
L1
2
12
X
N
X2 average
box providing period fo current year
x1=
average box provding period of last
year
{(X2 - X1) * 100}/X1
X1- last year saving
X2- current
year saving
Packing Demand
Record
{(X2 - X1) * 100}/X1

X1- last year cost per Crore
Departmental Records values of dispatches
X2- current year
cost per Crore values of dispatches
Ia = (Nos) Provided /Demanded
Ib = (No. of days);
Monthly Production
Required/Provided
Programme
L5
L4
L3 L2
L1
1.0
0.9 0. 8
0.7 0.6
Actual / Planned
L5
L4
L3
L2
L1
Departmental records
1.04 1.05 1.06 1.07
1.08
L5
L4
0
L3
0.8
L2
0.6
L1
0.4
0.2
% of packing delayed beyond

departmental specified norm
L5 L4 L3 L4 L1
10 8 7 6 5
X= Freight payment /Shop turn-over
Reduction in % = {(X2-X1)*100} / X1
X1 = last year ratio;
X2 = current year
ratio
Transportation cost per Rs Crore

computed on last year value of dispatch. Best of last year
record
ratio and budgetted ratio to be taken
as L3.
No. Reviewed /No.Planned
L5 L4 L3
L2
L1
Despatch Programme
1.0 0.98 0.97 0.96
0.95
Supplies made / Supplies committed
L5
Vehicle Demand
L4 L3 L2 L1
1.0 0.9 0.8 0.7 0.6
{[( VD-VP)*100]/ VD}/12
VD= vehicles demanded
VP= vehicles placed
Monthly percentage
No Obtained/ No Applied
ODC Sanction request
L5
L4
L3
L2
L1
record
1.0
0.9 0.8 0.7
0.6
No. placed/No. planned
Demand Register
L5
L4 L3 L2 L1
1.0
0.9 0.8 0.7 0.6
Index= No of reviewed / No of planned
Review Records
L5
L4
1.0
L3
L2
L1
0.99 0.98 0.97
0.96
Index = (Total bills processed with
intime/ Total no of bills received)
N
Freight Bill Register
L5
L4
L3
1.0
L2 L1
0.99 0.98
0.97 0.96
N
Departmental Plan
Contracts Record
Unit despatch target
Warehouse Inventory
Register
Annual Plan Record
L5
L4
L3
L2
L1
1.04 1.05 1.06 1.07 1.08
Despatch Value / Cleared despatch

value
L5 0.98 L4 0.96 L3
0.94 L2 0.92 L1 0.90
?
monthly index 12
To start with
this should be monthly (12) to be
improved to weekly (52).
Ia x Ib where Ia = No. of projects

completed/No. of projects planned.
And Ib = No. of days of delay/No. of
total delays.
Departmental Action
Plan
{(X2-X1)*100 }/ X1
X1= MT dispatched last year
X2= MT dispatched in current
year. (Based on economic
consideration)
No of days available/ No of days

planned
L5
L4
L3
L2
L1
Failure Reports Record
1.0 0.98
0.97 0.96
0.95 (Considering maintenance
schedule)
Annual Plan Record
Contract clauses and

Freight Bill Register
WEX Maintenance
Schedule
Departmental Data
Complaint Register
Departmental Plan
PIP/QIP Action plans
Departmental Plan
L5
L4 L3 L2
L1
1.0
0.9 0.8 0.7 0.6
Index = {( X1 - X2) * 100} / X1 where
X1- Total No. of
LR/RR &
X2-Total
No. of LR/RR payment with
penalty/demurrage
L5 100 L4 98 L3 96 L2 94
L1 92
No.
of periodic overhaul completed /
No. of periodic overhaul planned
L5
L4 L3 L2
L1
1.0
0.8 0.7 0.6
0.5
{(X2-X1)* 100} / X1
X1= last year payment.
X2= current year payment.
Index = {(X2 - X1)*100} / X1
L5 L4
L3 L2 L1
1.0 0.9
0.7 0.6
0.8
Index = MT Achieved / MT Planned

L5 1.0 L4 0.9
L3 0.8 L2 0.7 L1 0.6
No. of documents prepared against
GRs in a day
Number;
Minimum target 0.5 per
executives
{( X2 - X1 )* 100} / X1
X1 =No. of evaluation
planned
X2 - No. of
evaluation done
Application developed / Application

development planned
Departmental Plan
L5
1.0 L4 0.9 L3 0.8 L2 0.7 L1
0.6
(No of put to use / Total no of
development) * 100
L5
L4 L3 L2
L1
100
90 80
70
60
Productivity Figures
In Rs Lakhs; At least 1 improvement

projects per executive. Timely
completion in No. of months delay
L5 L4 L3 L2
L1
0
1
2
3
4
Index = No of times updated / No of
time planned
L5 1.0 L4 0.9 L3 0.8
L2 0.7 L1 0.6
Generally
every month to be updated.
Departmental Plan
Departmental Records Number
Departmental Records Nos. completed
Departmental Plan
X2 - X1 X 100
X2
N
Departmental Plan
L5
L4
L3 L2 L1
0
1
2
(No availed / Total No ) * 100

N
L5
L4
100
L3
99
L2
98
L1
97
96
(No of cases liquidated / Total no of

cases) * 100
L5
L4
L3 L2 L1
100 99
98
97 96
Departmental Records No. of defaults
L5
L4
L3
L2
1
5
L5
L4
L3 L2
100 90
L1
2
L1
80
70
60
Departmental Records Vehicles provided/vehicles demanded
{( X2 - X1) * 100}/ X1
X1 = last year %
X2 - current year %
(model survey format
is appended)
{(X2 - X1 ) * 100 } / X1
X1 - Last years figure;
X2 - Current Year
Figure
L5 L4 L3
L2 L1
2.0 1.5 1.0 0.5
0
Survey Report
WEX Maintenance
Records
Departmental Records Rs. Lakhs saved
Departmental Records Rs. Lakhs saved
Record maintained by
Audit deptt.
Targets to be set as follows: 100%

cases-L5; 95-99% cases-L4;85-94%
cases-L3; 75-84% casesL2;<75%cases-L1
cases-L5; 95-99% cases-L4;85-94%
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Action plan document
Project report
Questionnaire developed by CQA to

be adopted .
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Departmental Records No. of NCRs settled/Total NCRsX100
This KRA will be taken by Head of

Rating declared at year
Unit /Function / Department , if
end by Corporate / Unit
covered under MAP, and can be
Management
assigned a weightage upto 100%
ARE-1/ INVOICE
INVOICE/OBD
ENGINEERING / DESIG
KRA_ID
Function
KRA Description
KRA
Type
EDE00100
EDE00101
EDE00102
EDE00103
EDE00104
EDE
EDE
EDE
EDE
EDE
Proposal/Tender Engineering/ Estimates completed in time

Design/selection of equipments/ system
Preparation of schemes/layout drgs.
Preparation of technical offer
Estimation
O
O
O
O
O
EDE00105
EDE
Computerisation of Tender Proposals
EDE00106
EDE00107
EDE
EDE
C
O
EDE00200
EDE
Computerisation of proposal Engineering

Finalisation of performance guarantee schedule for proposals
Reduction in Technical Queries on offers submitted for tenders
having detailed specifications
EDE00201
EDE00300
EDE00301
EDE00302
EDE00303
EDE00304
EDE
EDE
EDE
EDE
EDE
EDE
Average response time to customer Technical queries on proposals

Standard proposals prepared and submitted as per plan
Design/selection of equipments/ system for standard proposal
Preparation of schemes/ layout drgs. for standard proposal
Preparation of technical offer for standard proposal
Estimation of standard proposal
O
C
C
C
C
C
EDE00400
EDE
Ratio of orders received to tenders submitted and decided
EDE00500
EDE
EDE00600
EDE
EDE00601
EDE
EDE00602
EDE
EDE00700
EDE
Technical support to Proposal/Tender Engineering/ Estimates for

timely completion.
Reduction in time to submit technical offer/ tender document/
Estimates
Creation/Updation of Engineering Cost Data for tendering /
Estimation
Documenting for KM Portal the process change adopted to achieve
time reduction within specified time schedule
Technical acceptance of offers by customer for In house developed
products.
EDE00800
EDE
Business acquired through RLA/ R&M / Consultancy services
EDE00801
EDE
Review of customer requirements in time
EDE00802
EDE
Organising site performance data & results of RLA studies in time
EDE00803
EDE
EDE00804
EDE
Preparation of technical offer & estimate in time

Developing checklists& computerisation of procedure for RLA
studies within specified time schedule
O
O
O
C
O
EDE00900
EDE
EDE00901
EDE
EDE00902
EDE
EDE00903
EDE
EDE01000
EDE
EDE01001
EDE
EDE01002
EDE
EDE01100
EDE
EDE01200
EDE
EDE01300
EDE01400
EDE01401
EDE
EDE
EDE
EDE01402
EDE
EDE01403
EDE
EDE01404
Input information settled with other products/ engineering groups as

per agreed schedule
Finalisation of information flow schedule with other BHEL Unit

Releasing input information to other BHEL unit as per information
flow schedule
Average time taken for review & commenting of drawings/
documents from other BHEL Unit
Interface information arranged from/to customer/consultant as per
project schedule
EDE
Finalisation of list of information required from customer

Average time taken for review & commenting of customer drawings/
documents
Project milestones achieved by monitoring group for engg.
documents and interface information
Average time taken to resolve contractual issues related to scope
and specification
Average time taken for issue of L3 schedule (indents/drawings/
documents)
Completion of contract Engg. Documents in time.
Completion of Project /Lay out Engineering in time
Contract drawing/ document/ O&M Manuals/ E & C documents
submitted in time
Computerisation of Project/Layout Engg. within specified time
schedule
Computerisation of Contract drawings/documents/O&M and E&C
documents/manuals within specified time schedule
EDE01500
EDE
Timely issue of Engg inputs to sites for erection as per schedule
EDE01600
EDE01601
EDE01602
EDE01603
EDE
EDE
EDE
EDE
O
O
O
O
EDE01604
EDE
Obtaining customers approval on Engg. Drgs.// Documents in time

Preparation / Finalisation of Vendors / Sub-Vendors list in time.
Finalisation of quality plan
Finalisation of Computerised Engg. Drgs.
Computerisation of Customer Approvals on Engg.
Drawings/documents within specified time schedule
EDE01700
EDE
EDE01701
EDE
Engineering information issued as per manufacturing plan.

Issue of Manufcaturing documents as per schedule
( Drawings/GMS/CBOM/GIS/MID/PGMA/Engg. Spec. etc.)
EDE01702
EDE
EDE01703
EDE
EDE01800
EDE
EDE01801
EDE
Issue of Enineering Indent in time

Issue of Packing/Shipping documents/ completion schedules as per
schedule
Design calculation/ analysis/ documentation completed as per
schedule
Computerisation of design calculation & analysis within specified
time schedule
O
O
O
O
O
O
O
O
O
O
C
C
O
O
C
EDE01900
EDE
Timely arranging of ODC sanction from railway for transportation
EDE02000
EDE
Statutory approval obtained as per schedule
EDE02100
EDE
Deviation from tender material cost w.r.t. final design material cost
EDE02200
EDE
EDE02201
EDE
EDE02202
EDE
EDE02203
EDE
Number of PIR proposals approved in TC/PC & initiated

No of documents generated by state-of-the-art technology scanning
& loaded on KM Portal
Timely preparation of product development plan & identification of
PIRs
Timely approval of proposed PIRs by organising review in TC/PC
meetings
EDE02204
EDE02300
EDE02301
EDE02302
EDE02303
EDE02304
EDE02305
EDE02306
EDE02307
EDE02308
EDE
EDE
EDE
EDE
EDE
EDE
EDE
EDE
EDE
EDE
Timely initiation of PIRs

Completion of approved PIR as per schedule
Preparation of development plan
Conceptual design against development project
Detailed Design against development project
Design Review against development project
Proto type manufacturing/ Assy
Routine Tests against development project
Type testing/Performance testing
Project completion report
O
O
O
O
O
O
O
O
O
C
EDE02400
EDE02500
EDE
EDE
New products/ services introduced as per schedule

No. of designs validated within the year
O
O
EDE02600
EDE02700
EDE02800
EDE
EDE
EDE
No. of type test conducted / organised successfully during the year

Completion of MOU projects in time
No. of products variant added during the year
O
O
O
EDE02900
EDE
EDE03000
EDE
No. of product standards/ specification reviewed

O
No. of new design methods / calculations carried out during the year
and captured as procedure for KM Portal
C
EDE03100
EDE
EDE03101
EDE
EDE03200
EDE
Response/recommendations to customer query/complaint within

targeted time
Documenting for KM Portal within specified time schedule the
responses to customer complaints
Technical support provided to customer for resolving operational
problems
EDE03300
EDE
No. of customer training programs/ technical presentations
EDE03400
EDE
Timely review & updation of PMD.
C
O
O
O
C
O
EDE03500
EDE
EDE03600
EDE
Release of Material forecast/ Procurement specifications/ indents in

time
O
Average time for technical recommendations for purchase/bought
out items
O
EDE03700
EDE
Average time taken for approval of vendor drawing / documents
EDE03800
EDE03900
EDE
EDE
C
O
EDE04000
EDE04100
EDE
EDE
EDE04101
EDE
EDE04200
EDE
EDE04300
EDE
Reduction in no. of items with less than three vendors

Rate contract entered as per plan
Value of non moving inventories/ site returned material utilized
during the year
No. of shop problem studied and resolved during the year
Documentation of shop problems resolved for KM portal within
specified time
Technical support provided for Erection & Commissioning of
prototype equipments
Average time taken to recommend resolution to engineering punch
points related to contract closing
EDE04400
EDE04500
EDE
EDE
O
O
EDE04501
EDE04600
EDE04601
EDE04602
EDE04603
EDE04604
EDE04605
EDE
EDE
EDE
EDE
EDE
EDE
EDE
EDE04606
EDE
Average Time taken for completion of as-built drawings

No. of Site problem attended and resolved during the year
Documentation of site problems resolved for KM portal within
specified time
No. of PG /PE Tests conducted & reports prepared
Proposals for PG /PE Tests prepared in time
Preparation of test procedure & scheme
Organising site operation data
Timely calibration of PG test instruments
Test conducted & report submitted in time
Documentation of PG/PE tests for KM Portal within specified time
schedule
EDE04700
EDE
No. of system testing / commissioning completed
EDE04800
EDE
Reduction in test cycle time
EDE04900
EDE05000
EDE
EDE
No. of new test methods established

No. of online spare catalogues generated.
C
C
EDE05100
EDE05200
EDE
EDE
Completion of new design of tooling as per emerging technologies

% of tooling activity completed as per schedule
C
O
EDE05300
EDE
% success of the tooling designed during the year
EDE05400
EDE
Reduction in engineering cycle time
EDE05401
EDE
Identification of projects &deciding action plan as per schedule
O
O
C
O
O
C
O
O
O
O
O
O
C
Increase in Drawings/ models generated through special softwares

like IDEAS/ PROE/PDS/ PDMS/ CFD/ etc
EDE05402
EDE
EDE05403
EDE
EDE05404
EDE
No. of Special IT initiatives implemented

Documenting for KM Portal within specified time schedule the
procedure for achieving reduction in Engg.cycle time
EDE05500
EDE05600
EDE
EDE
Special assignment (other than normal identified responsibility) to

be completed during the year (Details of assignments & milestone
targets to be given in action plan)3
Cost saving due to Engg. efforts
C
O
EDE05601
EDE
Identification of cost saving projects & deciding action plan
EDE05602
EDE
Total savings due to VE/ Economic Buying / Alt. source/ Productivity/

Indigenisation/Alternate Material
O
EDE05700
EDE
improvement of Internal customer satisfaction score
EDE05701
EDE
EDE05800
EDE05900
EDE
EDE
Conducting Survey in time

No of action plans identified & implemented for TQM / ISO/
NABL/HSE in time
Increase in number of suggestions
EDE06000
EDE06100
EDE
EDE
House Keeping / 5S implementation

Implementation of identified training needs
O
C
EDE06200
EDE
No. of improvement projects/ QIP/ JIP/ SIP/ PIP etc. completed
EDE06300
EDE
EDE06400
EDE
EDE06500
EDE
EDE06600
EDE
EDE06700
EDE
EDE06701
EDE
EDE06702
EDE
EDE06703
EDE
Standardisation projects completed as per schedule (Individual

level)
Reduction in no. of Design/ drawing/ drafting changes due to
engineering errors
Average time taken to dispose off NCRs (DCNs/ DCRs/
concessions/ deviations)
No of equipment for which feed back/performance data obtained
during the year
Reduction in customer complaints

Corrective & preventive actions implemented through DRC/RCA
meetings
Corrective & preventive actions implemented through analysis of
SAR/CAR
No. of corrective/ preventive actions recommended from feedback
on performance of products
C
C
C
C
O
C
O
O
O
O
O
O
O
EDE06800
EDE
EDE06900
EDE
No. of system deficiencies identified and accepted by the auditee

during pre-commissioning/ commissioning/ post-commissioning
audits.
Average resolution time for computer hardware and software
complaints
EDE07000
EDE
Validation of computer programs
EDE07100
EDE
Milestones on knowledge management project completed
EDE07200
EDE
New technologies/ systems absorbed/ introduced as per plan
EDE07300
EDE
Patents/ copyrights filed as per schedule
EDE07400
EDE
No. of technical paper presented/published
EDE07500
EDE
Reply to Govt. Audit queries/ Inspection report paras/ Action Taken

Reports etc. furnished within specified time (2 weeks)
EDE07600
EDE
EDE07700
EDE
Reply/settlement of Internal Audit paras within specified time (4

weeks)
Timely inputs to unit/corporate finance for inter-unit re-conciliationof
accounts
EDE07800
EDE
Timely inputs to unit/corporate for BUDGET/FLASH/MIRs etc.
EDE07900
EDE
EDE08000
EDE
EDE08001
EDE08100
EDE08200
EDE
EDE
EDE

Implementation of Improvement projects identified in the Position
Report as per schedule
Achieving Business excellence thru' TQM at Deptt. level
EDE08201
EDE
EDE08202
EDE
Preparation of action plan based on Position report

EDE08300
EDE08400
EDE08500
EDE
EDE
EDE

Contributing case studies etc.for Knowledge Management Portal
O
C
C
EDE
Implementation of Special Improvement Projects taken under

IMPRESS as per schedule (Registration No. & other details of
project to be specified in the boxes provided against the KRA)
EDE08600
O
O
O
O
O
O
C
EDE08700
EDE08800
EDE08900
EDE09000
EDE

EDE

EDE

EDE

EDE09100
EDE09200
EDE09300
EDE09301
EDE
EDE
EDE
EDE
EDE09302
EDE09303
EDE09400
EDE09500
EDE
EDE
EDE
EDE

No of A4 equivalent Drgs digitised as per plan
Outsourcing of Design/Engg/Drafting activities as per schedule
Indenfication/ Evaluation and Finalisation of Vendors as per plan
Preparation and issue of Specification and recommendation for
placement of order..
Review of drawings/document submitted by vendor
No of vendor Evaluation carried out during the year
No of new Product/Plant standard/Specification generated
EDE09600
EDE09700
EDE
EDE
Finalisation of scope and issue of engg information for Repair W.O.

Number of engineering highlights presented in MCM
O
O
EDE09800
EDE
Timely completion of R&D budget for approval of Board
EDE09900
EDE
Accomplishment of targets of Unit/NC/Function/Department level

Balance Score Card
EDE10000
EDE
EDE10100
EDE10200
C
C
O
O
O
O
O
O
EDE
Organising timely clearance of PIR proposals.

Timely preparation of yearly KM-Budget as per KM-policy guide
lines.
EDE
Organising completion of Collaboration milestones as per shedule.
NGINEERING / DESIGNING FUNCTION KRA MASTER - 2006-07

Unit of Measurement
Time Index
Critical
KRA
(Y/N)
Special Universal
KRA
KRA
category
(Y/N)
(Y/N)
A
B
C
Y
N
N
Y
Y
N
N
N
N
N
N
N
N
N
N
L
X
X
X
X
M
M
X
X
X
X
H
H
H
H
Y
N
Y
N
N
N
X
X
X
X
H
L
% reduction over last year
Average No. of days

Time Index
Time Index
Time Index
Time Index
Time Index
Y
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
L
L
X
X
X
X
M
M
X
X
X
X
M
X
M
M
M
M
% success
% offers accepted/ submitte
Rs. Lacs
Time Index
Time Index
Time Index
Time Index
No. of days delayed from
scheduled date
scheduled date
Time Index
Time Index

scheduled date
scheduled date

scheduled date
scheduled date
scheduled date
scheduled date
Time Index

scheduled date
Time Index
% reduction in Av. Time over
N
Y
N
Y
N
N
N
N
N
X
L
X
L
L
X
L
X
H
Y
N
N
N
N
N
N
N
N
N
N
N
X
X
X
X
L
X
X
X
X
L
L
L
Time Index
scheduled date
scheduled date
Time Index
scheduled date
scheduled date
Time Index
Time Index
Time Index
scheduled date
scheduled date
Time Index
Time Index
Time Index
Time Index
Time Index
scheduled date
Time Index
Time Index
Time Index
Time Index
Time Index
scheduled date

scheduled date
scheduled date
% deviation
Number
Number
scheduled date
scheduled date
scheduled date
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Number
Number
Time Index
Number
Number
Number
N
Y
N
N
N
N
N
N
N
N
Y
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
X
M
X
X
X
X
X
X
X
X
X
X
M
M
X
M
X
X
X
X
L
X
X
H
M
X
M
L
M
L
N
N
N
N
N
N
H
X
M
M
L
M
N
N
Y
N
N
N
N
N
N
X
M
X
X
H
L
M
H
M
Time Index
Time Index
%
Number
scheduled date
Time Index
Y
N
N
N
N
N
X
X
L
M
M
L
N
N
N
N
N
N
X
X
L
M
M
M
% provided / requests
N
N
N
N
N
N
X
X
X
M
L
M
Y
N
N
N
N
N
N
Y
N
N
N
N
N
N
N
N
N
N
N
N
N
M
X
X
X
X
X
X
H
L
X
X
X
X
X
H
X
M
L
L
L
M
N
N
N
N
N
N
X
X
X
M
M
M
N
N
N
N
N
N
X
X
M
L
H
X
% reduction

scheduled date
Time Index
Rs. Lacs
Number
scheduled date
Number
scheduled date
Number
Time Index
Time Index
Time Index
Time Index
Time Index
scheduled date
Number
%
Number
Number
Time Index
Time Index
%
Rs Lacs
N
Y
N
N
N
N
H
L
H
X
H
X

scheduled date
Rs. Lacs
Y
N
Y
N
N
N
H
L
H
X
M
X
Y
N
N
N
N
N
L
L
L
L
L
X
Reduction in average time ov
% obtained / planned
% implemented / planned
% implemented / planned
Number
scheduled date
Time Index

scheduled date
scheduled date
%
Score
%
Time Index
Time Index
Number
No. of deficiencies identified
Av. Time in Hours
% validated/ planned

scheduled date
Score
Y
N
Y
N
N
N
Y
Y
Y
X
M
H
M
X
X
M
X
X
Y
N
Y
Y
N
N
Y
Y
Y
L
M
X
M
M
M
H
M
H
Time Index
Time Index
Time Index
Number
Time Index
Time Index
Time Index
TQM Score
scheduled date
Time Index
scheduled date
Number
Time Index
scheduled date

scheduled date
N
N
N
N
N
Y
N
N
N
N
N
N
N
H
X
M
M
H
X
M
M
H
M
X
X
N
N
N
N
N
N
N
N
N
N
N
N
X
X
X
X
M
L
L
L
M
M
L
L
Number
N
N
N
N
N
N
X
L
M
L
M
M

scheduled date
Balanced Scorecard Rating (

scheduled date
scheduled date
scheduled date
scheduled date
% digitised / planned
Time Index
Time Index
Time Index
Time Index
Number
Number
Time Index

scheduled date
scheduled date
Time Index
06-07
Source of Data For Measurement
Proposal/ Tender submission as per

schedule
As per engg plan
As per engg plan
As per engg plan
As per engg plan
As per engg plan
As per engg plan
As per agreed schedule
Proposal / tender files
Data maintained by individuals in
proposal/tender files/Computer data base
Data to be maintained by individuals
As per engg plan
As per engg plan
As per engg plan
As per engg plan
wrt tender finalised for established products/
Data to be maintained by tendering group
Submission of technical data / information in
time. Data to be maintained by individual.
wrt previous year's average / Data to be
captured from computer database
With respect to agreed schedule
Deptt. Records / CEPD records
WRT No of offers submitted
During the year/ data to be maintained by
individuals
As per agreed sch
As per agreed sch
As per agreed sch
KRA Remarks
As per L2/ preponed schedule/ Data to be

maintained by individuals
Critical to project Engg Group
With respect to project zero date

wrt project schedule/ Data to be maintained
by individual/ data base
Critical to Project Engg Group
of schedule milestone/ Data to be
Date of receipt of order/ Data to be
Critical to project Engg Group
Date of receipt of order

Agreed schedule ( ex.L2/ L3 Network)
Critical to Manufacturing units only

As per planned schedule. Individual to
maintain the record
As per L2/L3 schedule.
As per Engg. Schedule
As per Engg. schedule
wrt agreed schedule/ Data to be captured
from computer database
wrt project schedule/ Data to be maintained
by individuals
Completion as per schedule

As per schedule. Individual to maintain data
base
Average for all the WOs executed during
the year. Final design material cost to be
captured from MID.
Project initiated during the year/ Data to be
Individual to maintain record/CEPD records
wrt approved schedule
Index will be calculated based on milestone
achived.
Individual to maintain record.
As per schedule
Data to be captured from Data Base
Specification reviewed during the year. Data

to be captured from computer database
through no. of revision of specification/
product standard
Target to be decided in no. of days by each
Engg. Group/ Computer Data base to be
maintained by individuals/unit
wrt request from customer
No. of programs during the year/ Data to be
As per guide lines
Agreed schedule
Data maintained by individuals & PO
files/data base
Date of receipt of vendor drg/ document/
Data to be maintained by individual
Critical to all Manufacturing units
Alternate source developed during the year/

Data to be captured from PMD Database
wrt to plan
Data to be maintained by individuals/ during
the year
Date of receipt of punch points/ to be
Critical to Project Engg Group
Receipt of marked up document from
site/shop
As per schedule
As per schedule
As per schedule
As per schedule
As per schedule
Data to be maintained by individuals/ during
the year
wrt previous year/ Test cycle time=
(Available working days/ No. of product
tested during the year )
During the year/ data to be maintained by
individuals
As per data base
As per planned schedule. Data to be
wrt total no of tool designed during the year/
Average compared to previous year/ Data to
be captured from computer database
As per Engg schedule
WRT last year. Data to be captured from

Computer Data Base
IT projects completed during the year/ Data
to be maintained by individuals.
Mile stone completion. These can be
identified and agreed at beginning/during
the year
Actual saving during the year
Actual saving during the year wrt tender
EFC / Data to be maintained by individuals
Survey to be conducted and satisfaction
index to be worked out by each engg. Group
As per schedule
No completed. Data to be maintained by
individuals
wrt to last year data
Evaluation audit wrt check lists & guide lines
Data base
Projects completed during the year. Data to
be maintained by individuals.
"For L2 and L3 level
Milestone of the projects to listed out and
Database to be maintained by individuals.
Index Calculation will be based on no of
milestones achieved
% of last year to this year/ Data to be
captured from Computer Data Base
Target to be decided in no. of days by each
Engg. Group/ Computer Data base to be
maintained by individuals/unit
No. obtained to planned
wrt last year/ No of complaints received
during the year/ Data to be captured from
database With reference to No.identified
With reference to No.identified

Computer data base
No of programs validated Vs planned.
Individual to maintain the record
Project initiated and mile stone completed/
Technology development plan and schedule
to be prepared at the beginning of the
project
Index will be calculated based on no of
milestone achieved.
No of papers presented/published during
the year/ Data to be managed by individuals

cases-L5; 95-99% cases-L4;85-94%

cases-L5; 95-99% cases-L4;85-94%
Record maintained by individual/ deptt.

Record maintained by Unit/Corp. Finance
deptt.
To delete finance
Record maintained by Unit Head/Unit P&D

Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Questionnaire developed by CQA to

be adopted . To delete the KRA
Project report
Project report
Project report
Project report
Project report
CEPD Records
CEPD Records
Rating declared at year end by Corporate /

Unit Management

Unit /Function / Department , if
covered under MAP, and can be
Record
CEPD plan
As per plan.
RESEARCH & DEVELOPMENT FUNCTION KRA MASTE

KRA ID
Function KRA Description
KRA Type
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
Fabrication /Assembly of
prototype as per
schedule
RDE00103 RDE
Testing and modification
as per schedule
RDE00104 RDE
Documentation of
develoment process as
per schedule
RDE00105 RDE
No. of days
delayed from
scheduled
date
Timely completion of
R&D project(#2) of
capability-building nature
for R&D function as per
schedule
RDE00200 RDE
C
Design finalisation as per
schedule
RDE00201 RDE
Specification and
procurement of project
material / eqpt./prototype
RDE00202 RDE
prototype as per
schedule
RDE00203 RDE
Universal
KRA
(Y/N)
Specification and
RDE00102 RDE
Special
KRA
(Y/N)

schedule
RDE00101 RDE
Critical
KRA
(Y/N)
No. of days
delayed from
scheduled
date
R&D project(#1) of
for R&D function
(completion date as in
project target (PIR's)
RDE00100 RDE
Unit of
Measurement
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date

as per schedule
RDE00204 RDE
Documentation of
per schedule
RDE00205 RDE
No. of days
delayed from
scheduled
date
R&D project(#3) of
for R&D function as per
schedule
RDE00300 RDE
C
schedule
RDE00301 RDE
Specification and
RDE00302 RDE
prototype as per
schedule
RDE00303 RDE
as per schedule
RDE00304 RDE
Documentation of
per schedule
RDE00305 RDE
Timely development of
software packages/
modules(#1) for
improving R&D capability
as per schedule
RDE00400 RDE
RDE00401 RDE
No. of days
delayed from
scheduled
date
C
Formulation of
requirements
specification as per
schedule
Coding and testing as
per schedule
RDE00402 RDE
Implementation and
modifications as per
schedule
RDE00403 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
software packages/
modules (#2) for
as per schedule
RDE00500 RDE
RDE00501 RDE
C
Formulation of
requirements
schedule
per schedule
RDE00502 RDE
Implementation and
schedule
RDE00503 RDE
No. of days
delayed from
scheduled
date
software packages/
modules(#3) for
as per schedule
RDE00600 RDE
RDE00601 RDE
C
Formulation of
requirements
schedule
per schedule
RDE00602 RDE
Implementation and
schedule
RDE00603 RDE
Identification of
advanced technology
programmes through
Networking/
Collaborative research
RDE00700 RDE
RDE00800 RDE
No. of days
delayed from
scheduled
date
No. of projects
identified
C
Preparation of long-term
vision and road map for
new areas as per
schedule
No. of days
delayed from
scheduled
date
RDE00900 RDE
Bench marking /
Feasibility study /
Forecasting / Literature
Survey / Technology
scanning
No. of days
delayed from
scheduled
date
Number of
items
developed as
per target
dates
No. of days
delayed from
scheduled
date
No. of projects/ related

milestones completed for
modernization &
upgradation of testing
facilities as per schedule
RDE01000 RDE
C
No. of processes
updated as per schedule
RDE01100
RDE
RDE01200 RDE
No. of days
delayed from
scheduled
date
% reduction in
cycle time
Reduction in cycle time

through improvements in
technology/ process/
tools
C
Time Index
New testing procedures/

standards/ equipment/
processes established
RDE01300 RDE
C
Documentation for
technology transfer
process as per schedule
RDE01400 RDE
Development of new jigs
and fixtures for new
equipment/ machines
RDE01500 RDE
No. of days
delayed from
scheduled
date
schedule (Registration No.
& other details of project to
be specified in the boxes
RDE01600 RDE
C
No. of days
delayed from
scheduled
date
RDE01700 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
RDE01800 RDE
RDE01900 RDE
RDE02200 RDE
C
R&D project(#1) for
product/process
development as per
schedule
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
prototype as per
schedule
RDE02203 RDE
No. of days
delayed from
scheduled
date
Specification and
RDE02202 RDE
No. of days
delayed from
scheduled
date

schedule
RDE02201 RDE
No. of days
delayed from
scheduled
date
RDE02100 RDE
No. of days
delayed from
scheduled
date
RDE02000 RDE
N
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date

as per schedule
RDE02204 RDE
Documentation of
per schedule
RDE02205 RDE
RDE02300 RDE
R&D project(#2) for
product/process
development as per
schedule
No. of days
delayed from
scheduled
date
O

schedule
RDE02301 RDE
Specification and
RDE02302 RDE
prototype as per
schedule
RDE02303 RDE
as per schedule
RDE02304 RDE
Documentation of
per schedule
RDE02305 RDE
RDE02400 RDE
R&D project(#3) for
product/process
development as per
schedule
No. of days
delayed from
scheduled
date
O
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date

schedule
RDE02401 RDE
Specification and
RDE02402 RDE
prototype as per
schedule
RDE02403 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date

as per schedule
RDE02404 RDE
Documentation of
per schedule
RDE02405 RDE
No. of days
delayed from
scheduled
date
commercial project(#1)
activities and milestones
as per target as per
schedule
RDE02500 RDE
RDE02501 RDE
O
Assimilation of all project
related data and
information as per
schedule
Planning and timely
procurement of required
inputs as per schedule
RDE02502 RDE
RDE02503 RDE
targeted activities and
milestones as per
schedule
No. of days
delayed from
scheduled
date
schedule
RDE02600 RDE
RDE02601 RDE
O
related data and
information as per
schedule
Planning and timely
RDE02602 RDE
RDE02603 RDE
milestones as per
schedule
No. of days
delayed from
scheduled
date
schedule
RDE02700 RDE
RDE02701 RDE

related data and
information as per
schedule
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
Planning and timely

RDE02702 RDE
RDE02703 RDE
RDE02800 RDE
milestones as per
schedule
Product/System
Improvements as
required by Business
Sector/ Units as per
schedule
Finalisation of
improvements planned
through benchmarking
with competing products
as per schedule
RDE02801 RDE
No. of days
delayed from
scheduled
date
O
improvement activities
as per schedule
RDE02802 RDE
Implementation of
improvements at Units/
sites as per schedule
RDE02803 RDE
RDE02804 RDE
RDE02900 RDE
Making procedure &

documenting the
improvement for KM
portal as per schedule
Preparation and
submission of
development project
proposals as per
schedule
RDE03100 RDE
Customer
requirements
software packages/
modules for external use
as per schedule
No. of days
delayed from
scheduled
date
No. of
proposals
submitted in
required time
Preparation and
submission of
commercial project
proposals as per
RDE03000 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
Formulation of
requirements
schedule
RDE03101 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of
presentations
to prospective
customers
Y
No. of days
delayed from
scheduled
date

per schedule
RDE03102 RDE
Implementation and
schedule
RDE03103 RDE
New technological
capability building as per
schedule
RDE03200 RDE
Identification of scheme
and preparation of
project report
RDE03201 RDE
Planning and
procurement of inputs as
per schedule
RDE03202 RDE
Implementation of
scheme as per schedule
RDE03203 RDE
Achieving target of direct
commercialization of
R&D products & services
RDE03300 RDE
O
Marketing efforts for
commercialization of
new developments
RDE03400 RDE
Implementation of
system improvement
projects as per schedule
RDE03500 RDE
RDE03600 RDE
Cost savings through

value engg. projects/
new processes/ subcontracting
Completion
Date as per
target / No. of
days delayed
from
scheduled
date
%
achievement
of targeted
turnover
% saving
achieved vis-vis target
Number of
analysis
reports issued
vis--vis target N
Number of
reports issued
vis--vis target N
Analysis and modelling

of systems / Product /
process
RDE03700 RDE
RDE03800 RDE
Test & analysis reports

issued vis--vis
envisaged
% availability
over targeted
value
Maintenance and
calibration of Lab/ Plant
equipment/ Instrument/
accessories
RDE03900 RDE
RDE04000 RDE
Maintenance and
upkeep of accredited
labs
RDE04100 RDE
Raising
objections/contesting
competetors' patents
Renewal of
certificates as
per schedule Y
Time Index
O
Projects for capturing

expertise for Knowledge
Management System as
per schedule
RDE04200 RDE
RDE04300 RDE
C
Assimilation of know-why
of product designs
obtained through
collaboration
Number of
know-why
reports
generated
No of
documents
generated as
per target
Documentation of new
learnings and concepts
from executed projects
for strengthening R&D
process
RDE04400 RDE
No. of days
delayed from
scheduled
date
C
No. of days
delayed from
scheduled
date
project / milestones on
absorption of product
technology (know why)
as per schedule
RDE04500 RDE
O
Development of
Knowledge management
Portal
No. of days
delayed from
scheduled
date
RDE04600 RDE
Number
RDE04700 RDE
Contributing case
studies etc.for
Knowledge Management
Portal
C
Completion of KM
Projects as per schedule
Time Index
RDE04800 RDE
% of referred
problems
solved
Investigation and
recommendations for
resolution of Plant/ Site/
Customer problems
RDE04900 RDE
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No of training
programmes
completed
N
Understanding and
resolution of the problem
as per schedule
RDE04901 RDE
Implementation and
feedback from site as
per schedule
RDE04902 RDE
No. of problems resolved
through networking with
national/iinternational
experts
RDE05000 RDE
%. of
problems
resolved
O
% uptime
Field support to new

products at customer site
RDE05100 RDE
RDE05200 RDE
No of technical papers in
journals
O
RDE05300 RDE
No of technical papers in
conferences
O
RDE05400 RDE
Preparation of Capital
Budget- Proposals
Achievement of Capital
Budget as per schedule
RDE05500 RDE
Specification and
procurement of capital
material / equipment
RDE05501 RDE
Imparting structured
training
RDE05600 RDE
Skills development for
self and subordinates in
key technological areas
RDE05700 RDE
RDE05800 RDE
O
Technology Audit in
identified areas as per
schedule
No. of papers
submitted
No. of papers
submitted
Time Index
Number of
hours used for
training
No. of days
delayed from
scheduled
date
Reply to Govt. Audit

queries/ Inspection
report paras/ Action
Taken Reports etc.
furnished within specified
time (2 weeks)
RDE05900 RDE
RDE06000 RDE
O
Reply/settlement of
Internal Audit paras
within specified time (4
weeks)
O
scorecard by specified
date
RDE06301 RDE
O
Improvement in
Employee Satisfaction
Score
No. of days
delayed from
scheduled
date
RDE06400 RDE
Increase in no. of active

Quality Circles in the
deptt.
C
Number of
new circles
TQM Score
RDE06500 RDE
Achieving Business
excellence thru' TQM at
Deptt. level
Preparation of action
plan based on Position
report
RDE06600 RDE
No. of days
delayed from
scheduled
date
Time Index
Implementation of
Improvement projects
identified in the Position
C
Facilitating funding of
R&D projects form
external sources as per
schedule
Time Index
RDE06302 RDE
RDE06502 RDE
Score
Implementation of
RDE06501 RDE
Time Index
Timely inputs to
unit/corporate finance for
BUDGET/FLASH/MIRs
etc.
RDE06300 RDE
Time Index
RDE06200 RDE
Timely inputs to
inter-unit re-conciliationof
accounts
RDE06100 RDE
No. of days
delayed from
scheduled
date
Conducting market
survey for new products
as per schedule
RDE06700 RDE
RDE06800 RDE
O
Vendor development for
new products
Operating existing
processes/ plants for
collection/ assimilation
and analysis of operating
data
RDE06900 RDE
Number of
vendors
No. of runs
O
Technical support to
other Units/ Departments
as per schedule
RDE07000 RDE
RDE07100 RDE
No. of days
delayed from
scheduled
date
O
Planning and
organization of
"Standardization
Programme of BHEL" as
per schedule
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
No. of days
delayed from
scheduled
date
Review of earlier work

and preparation of basic
working guidelines for
the near future
RDE07200 RDE
RDE07300 RDE
Review of Standards /
Specs and follow up with
respect to WGs.
O
Number of
documents
respect to Electrical
/Electronics work groups
Number of
documents
RDE07301 RDE
O
Number of
documents
RDE07302 RDE
respect to Metallurgy
workgroup.
O
respect to Mechanical
work group
Number of
documents
RDE07303 RDE
O
Number of
documents
RDE07304 RDE
respect to other work
groups.
O
RDE07400 RDE
Review of standards
/specs and follow-up
with respect to MRCs
Number of
documents
Number of
documents
RDE07401 RDE
Review of standards
with respect to electrical
items
O
Number of
documents
RDE07402 RDE
Review of standards
with respect to
metallurgical items
RDE07403 RDE
Review of standards
with respect to
mechanical items
RDE07600
RDE
RDE07700
RDE07800
RDE
RDE07900
RDE
RDE08000
O
Issue of Corporate
Standards, Specs and
MCCs
Identification of new
areas for
standardization,
Unification and taking
follow up action
No. of Pages
O
No. of Pages
O
No. of issues
No. of docs
RDE
Development of Systems
/ Methods as per
schedule
O
Conceptualisation and
preparation of IPR Policy
/ IPM Manual /
Development of Methods
& Systems / Creation of
IPRs
%comp. of
target
RDE
No. of Pages
Preparation and Issue of

O
Standards Bulletin
RDE08200
RDE08301
No. of Pages
RDE
RDE08100
RDE08300
Number of new
standards/specifications
proposed and discussed
RDE
No. of days
delayed from
scheduled
date
O
Number of new drafts/
revisions circulated
Number of
documents
Tracking changes of
National/International
standards, in the areas
of relevance to BHEL
and Preparation of
Agenda and Issue of
MOMs as per schedule
RDE07500 RDE
RDE
Converting IPR
applications to IPRs
RDE
Filing of new IPR

applications
%comp. of
target
No. of IPRs
RDE08400
RDE
RDE08401
RDE
O
Shortlisting/ Facilitating
& Submission of award
entries for Corporate/
Unit level IPR awards
RDE
RDE08500
RDE
RDE08600 RDE
RDE08601
RDE
RDE08603
IPR Protection
Patent Office Journal
Scan
RDE
C
Agreements/Payments
to Attorneys and related
agencies in IPR area
O
No. of docs
RDE
Information
dissemination in the area
of IPM
C
Organising seminars and
programmes on IPM
No. of events
RDE08701
RDE
RDE08800
RDE
RDE
Deciding Maintainability
of IPRs
RDE
Obtaining information on
Commercialisation /
value addition /
Utilisation of patents
O
Patent Intelligence
RDE
RDE
RDE09002 RDE
C
Product / Area wise
Patent Mapping
Patent Search
Y
Y
N
N
N
N
N
N
N
N
N
N
No. of Issues
IPM Bulletin, data

collection/preparation /
editing and issue
RDE08901
RDE09001
%comp. of
target
%No. of IPRs
No. of issues
covered
%comp. of
target
%comp. of
target
%comp. of
target
RDE
RDE08700
RDE09000
IPR Infringement
RDE08604
RDE08900
O
C
IPR Opposition
RDE
%comp. of
traget
C
MIRs and Exception

reports
Y
%comp. of
target
Data validation and

hosting of IPR
information on VPN site,
e-conversion of BHEL
patents/abstracts and
hyper linking
RDE08402
RDE08602
No. of
paraameters
Meeting the BSC

parameters through
geneartion of reports on
various data, analysis
and actual
implementation.
C
C
%comp. of
target
No. of docs
%comp. of
target
%comp. of
target
No. of docs
RDE09003
RDE
O
No of product
serviced
RDE
Identification of patents
of relevance in the areas
of interest to BHEL for
buying.
C
RDE
Intellectual property
assessment
No. of reports
RDE09100
RDE09200
No. of docs
Downloading of patents
required during the
process related to IPRs
RDE09300
RDE09400
C
Technical Finalisation of
Tenders for procurement
of New Facilities of
capital nature.
RDE
Balanced
Scorecard
Rating
(5/4/3/2/1)
Accomplishment of
targets of
Unit/NC/Function/Depart
ment level Balance
Score Card
RDE
No. of days
delayed from
scheduled
date
TION KRA MASTER - 2006-07

category
A
B
C
Source of Data for

Measurement
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
KRA Remarks
Deptt. records
Deptt. records
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Divisional
records
Divisional
records
Deptt. records
Divisional
records
Divisional
records
Divisional
records
Divisional
records
Divisional
records
Departmental
records
Project report
Project report
Project report
Project report
Project report
Project report
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Project status
reports submitted
to PMS Deptt. &
TC/PC
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Deptt. records
Comml Deptt.
reports
Dept. records
Divisional
records
Divisional
records
Comml Deptt.
reports
Dept. records
Divisional
records
Divisional
records
Comml Deptt.
reports
Dept. records
Divisional
records
Divisional
records
Reports
submitted to
respective units
Divisional
records
Divisional
records
Divisional
records
Divisional
records
Plg & Mgmnt

Services Deptt.
Records
Comml. Deptt.
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Depart- mental
records
Divisional
records
Divisional
records
Divisional
records
Divisional
records
Comml. Deptt.
Comml. Deptt.
records
Divisional
records
Divisional
records
Departmental
records
Deptt. records
Deptt. records
Departmental
records
Records of
Patents deptt.
Divisional
records
Divisional
records
Divisional
records
Divisional
records
Project report
Depart- mental
records
Depart- mental
records
Depart- mental
records
Record of
problems
referred
Departmental
records
HR Deptt.
HR Deptt.
Divisional
records
Divisional
records
Deptt. records
Divisional
records
Deptt. records
Divisional
records
Record
maintained by
Audit deptt.
Record
maintained by
Audit deptt.
Record
maintained by
individual/ deptt.
Record
maintained by
Unit/Corp.
Finance deptt.
Record
maintained by
Unit Head/Unit
P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
Departmental
records
Departmental
records
Departmental
records
Departmental
records
Departmental
records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Rating declared
at year end by
Corporate / Unit
Management
H
Deptl. Records
Deptl. Records
L
M
M
H
H
H
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
H
H
H
H
H
H
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Deptl. Records
Rating declared
at year end by
Corporate / Unit
Management
X
Departmental
plan and record.
RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
RDE0970 RDE0970 RDE0970

0
0
0
PRODUCTIVITY / MS FUNCTION KRA MAST

KRA Id
Function
KRA Description
KRA
Type
Unit of
Measurement
Critical
KRA (Y/N)
MSX00100
MSX
Organising Theme based drives/

Suggestors & IMPRESS
Workshops/ Productivity
Competitions/ Award functions etc
Nos. of
programmes
MSX00200
MSX
Creation, implementation,
operation and refinement of the
on-line system for registration of
Suggestions
Nos. of
suggestions
registered.
MSX00201
MSX
Monitoring the status of

suggestions through periodic
exception reports, generated as
per schedule.
Nos of reports
issued
MSX00202
MSX
Processing of Suggestions &

award payment within specified
Time.
% awarded
within specified
time
MSX00300
MSX
Creation, implementation,
operation and refinement of the
on-line system for registration of
Improvement Projects
Nos. of projects
registered.
MSX00301
MSX
Monitoring the status of

Improvement Projects through
periodic exception reports,
generated as per schedule.
Nos of reports
issued
MSX00302
MSX
Processing and evaluation of

Improvement projects & award
payment within specified Time.
% awarded
within specified
time
MSX00303
MSX
Cost reduction thro projects

undertaken in Productivity Thrust
Areas viz. Value engineering/
Economic Buying/ material
Utilisation/ Energy Conservation/
Scrap Reduction/ War on
Wastage, etc.
Total Savings as
% of Budget
value
MSX00400
MSX
Analysis & Feedback on

Productivity related performance
parameters within specified time,
including timely trend reports.
No. of days
delayed from
scheduled date
MSX00500
MSX
Shortlisting/ Facilitating &

Submission of award entries for
Corporate/ State/ National level
awards viz. Excel/ VRP/ SV/
NPC/ INSSAN etc.
Targetted Nos. of
entries
MSX00501
MSX
Scanning of opportunities and

organising Targetted No. of
Entries
Targetted Nos. of
proposals
MSX00502
MSX
Screening / Refinement and

Submission of Entries
Days before due

date for
submission
MSX00600
MSX
Formulate/ Issue & implemention

of Productivity function related
policy/ Guidelines viz. Award
Scheme for Improvement
Projects.
No. of days
delayed from
scheduled date
MSX00601
MSX
Development & Issue of

productivity related policy
guidelines
No. of days
delayed from
scheduled date
MSX00602
MSX
Follow up Implementation of
productivity related policy
guidelines.
% Area covered
MSX00700
MSX
Processing of entries from

different units, for Excel awards,
within specified period for
function in Nov
No. of days
delayed from
scheduled date
MSX00800
MSX
Awareness generation to imbibe

productivity culture amongst
employees
Nos of initiatives
planned
MSX00801
MSX
Imparting specialised inputs

through training programmes/
inter unit exchange
Mandays
MSX00802
MSX
Scanning best practices and

sharing case-studies.
No. of case
studies hosted
on the
Knowledge
sharing portal
MSX00900
MSX
Create a system for capturing the

savings from PIP's and
suggestions
No. of days
delayed from
scheduled date
MSX01000
MSX
Preparing a compendium of
award winners
No. of days
delayed from
scheduled date
MSX01100
MSX
Maintaining a knowledge sharing

portal for Productivity issues
No. of days
delayed from
scheduled date
MSX01200
MSX
Creating a web based system to

track the progress of productivity
projects
No. of days
delayed from
scheduled date
MSX01300
MSX
Development of new systems/

Mgmt. Instruction within specified
time.
No. of days
delayed from
scheduled date
MSX01400
MSX
System Modifications within

specified time
No. of days
delayed from
scheduled date
MSX01500
MSX
Number
MSX01600
MSX
Form Design/ Improvement/

Simplification
Organise Pre-Audit*
preparedness review.
% closing of MI
related NCRs,
raised during
previous Audit.
MSX01601
MSX
MSX
% achievement
of target
No. of WC
proposals
evaluated.
MSX01700
Auditing targetted number of MIs

by the systems' group
Evaluation of 'Works Contract'
proposal based on norms &
Target within specfied time
MSX01701
MSX
Building & Updating database for

evaluation
No. of days
delayed from
scheduled date
MSX01702
MSX
Proposal Scrutiny &

Recommendation
No. of days
delayed from
scheduled date
MSX01800
MSX
Recommendation for
Redeployment of manpower to
deficit area
%
recommendation
s met
MSX01900
MSX
Plan/ Conduct & Finalise studies

for Review/ Development of
Norms
No. of days
delayed from
scheduled date
MSX01901
MSX
Norms Development IE
No. of days
delayed from
scheduled date
MSX01902
MSX
Revalidation of Time Standards
No. of days
delayed from
scheduled date
MSX02000
MSX
Savings through IE
studies/scrutiny in areas viz
Indirect material/ Maintenance/
Spares/Tooling etc
% achieved /
targeted
MSX02100
MSX
Plan/ Conduct & Implement

Studies for Methods / Systems
Improvement
No. of days
delayed from
scheduled date
MSX02200
MSX
Post Investment Evaluation of

Schemes / Major Capital Items
within specified time
% evaluations
completed wrt
planned.
MSX02201
MSX
Facilitating Improvement in
utilization of critical M/cs
% improvement
achieved
MSX02300
MSX
Development/ Approval &

Implementation of Proposal for
Relocation of Plant & M/cs / office
area.
No. of days
delayed from
scheduled date
MSX02301
MSX
Developing Alternative layouts

Plant and M/c and office
No. of days
delayed from
scheduled date
MSX02302
MSX
Implementation of Approved
Relocation Plan in specified time.
No. of days
delayed from
scheduled date
MSX02400
MSX
Recommendation/ Approval for

disposal of Redundant Plant &
M/cs
No. of days
delayed from
scheduled date
MSX02401
MSX
Identification of redundant
facilities
No. of days
delayed from
scheduled date
MSX02402
MSX
Formulation of proposals for

approval of disposal of redundant
facilities within specified time
No. of days
delayed from
scheduled date
MSX02403
MSX
Facilitating transfer/ disposal of

surplus/ Condemned Plant &
M/cs
No. of days
delayed from
scheduled date
MSX02500
MSX
Time Index
MSX02600
MSX
Completion of Special
Assignments as per request
Achievement of 'Unit Level'
targets for major improvement
initiatives like '5S' Implementation
Index/ Score
MSX02601
MSX
Facilitating Implemenation of 5-Sspecific milestones
100XNos. of
areas covered /
Nos. planned
MSX02602
MSX
Number
MSX02700
MSX
Audit & Computation of 5-S Index

in areas covered.
Review of BIS standards ( and
like documents ), as per specified
time schedule
No. of days
delayed from
scheduled date
MSX02800
MSX
Implementation of Productivity
Linked Incentive scheme /
Approval of proposal of Extended
hours
No. of days
delayed from
scheduled date
MSX02900
MSX
Reply to Govt. Audit queries,

Inspection report paras, Action
MSX03000
MSX
Reply/settlement of Internal Audit

paras within specified time (4
weeks)
MSX03100
MSX
Timely inputs to unit/ corporate

finance for inter-unit reconciliation of accounts
Time Index
MSX03200
MSX
Timely inputs to unit/ corporate

finance for BUDGET/ FLASH/
MIRs etc.
Time Index
MSX03300
MSX
No. of days
delayed from
scheduled date
MSX03400
MSX
Satisfaction Score
Score
MSX03401
MSX
projects identified in the Position
Time Index
MSX03500
MSX
MSX03600
MSX
MSX03601
MSX

Preparation of action plan based
on Position report
No. of days
delayed from
scheduled date
MSX03602
MSX
Time Index
MSX03700
MSX
management Portal
No. of days
delayed from
scheduled date
MSX03800
MSX

Number
MSX03900
MSX
Time Index
MSX04000
MSX
Completion of KM Projects as per

schedule
under IMPRESS as per schedule
(Registration No. & other details
of project to be specified in the
boxes provided against the KRA)
No. of days
delayed from
scheduled date
Number of new
circles
TQM Score
N
Y
MSX04100
MSX
No. of days
delayed from
scheduled date
MSX04200
MSX
No. of days
delayed from
scheduled date
MSX04300
MSX
No. of days
delayed from
scheduled date
MSX04400
MSX
No. of days
delayed from
scheduled date
MSX04500
MSX
No. of days
delayed from
scheduled date
MSX04600
MSX
Balanced
Scorecard Rating
(5/4/3/2/1)
NCTION KRA MASTER - 2006-07

Special
KRA
(Y/N)
N
Universal
Suggested
Source Of Data For
KRA
Weightage for
Measurement
(Y/N)
category
A
B
C
N
H
H
H
Score Card
Score Card
On-line system MIR
As per Plan
Deptt records
Deptt. Record / Mgmt.

Instruction
Score Card
On-line system MIR
On-line system
On-line system
Score Card
On-line system MIR
As per Plan
Deptt records
KRA Remarks
Manual registration,
to be switched to online system.
IMPRES
As per Plan
Deptt records
Nomination Proposals
Deptt. Record
As per Deptt plan
As per implementation
plan
As per implementation
plan
As per plan
As per Plan
As per Plan
As per Plan
Certification by HOD
Departmental record
On-line record
Certification by HOD
may be deleted in
07-08
may be deleted 0708
As per Plan
Departmental record
System file
Audit report
As per plan
WC Proposals
As per Plan
As per Plan
Redeployment plan
Actual Posting
As per Plan
As per Plan
As per Plan
Budget proposals
study Reports
As per Plan
Depttal records
BSC & MIR 20.2
Proposals
Proposals
Proposals
As per Plan
As per Plan
Proposal records
As per Plan
Reports
BSC/ Audit Document
Departmental plan
Audit sheets
Proposal records
Record maintained by Targets to be set as

Audit deptt.
follows: 100% casesL5; 95-99% casesL4;85-94% cases-L3;
75-84% casesL2;<75%cases-L1
Record maintained by Targets to be set as

Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Case Document
Project report
Project report
Questionnaire
developed by CQA to
be adopted .
Project report
Project report
Project report
Project report
Project report
Rating declared at
year end by
Corporate / Unit
Management
This KRA will be

taken by Head of
Unit /Function /
Department , if
covered under MAP,
and can be assigned
a weightage upto
100%
INFORMATION
KRA ID
Function
KRA Description
KRA
Type
IFX00100
IFX
Completion of targeted projects/ applications within specified time
IFX00101
IFX00102
IFX00103
IFX00104
IFX00200
IFX
IFX
IFX
IFX
IFX
Identification/ Planning/ Feasibility study & review of targeted projects

System Analysis & Design of targeted projects
Coding & Testing of targeted projects
Master data creation
O
O
O
O
O
IFX00201
IFX00202
IFX00203
IFX00204
IFX00300
IFX
IFX
IFX
IFX
IFX

O
O
O
O
O
IFX00301
IFX00302
IFX00303
IFX00304
IFX00400
IFX
IFX
IFX
IFX
IFX

O
O
O
O
O
IFX00401
IFX00402
IFX00403
IFX00404
IFX00500
IFX
IFX
IFX
IFX
IFX

O
O
O
O
O
IFX00501
IFX00502
IFX00503
IFX00504
IFX
IFX
IFX
IFX

O
O
O
O
IFX00600
IFX
Completion of adhoc requirements for system development and review
IFX00601
IFX
IFX00602
IFX00603
IFX00604
IFX
IFX
IFX
Planning/ Feasibility study & review of adhoc requirements for system

development
System Analysis & Design of adhoc requirements for system
development
Coding & Testing of adhoc requirements for system development
IFX00700
IFX00701
IFX
IFX
Productivity projects undertaken

Identification & review of targeted improvement projects
C
C
IFX00702
IFX00703
IFX
IFX
System Analysis & Design of applications under productivity projects

Coding & Testing of applications under productivity projects
C
C
O
O
O
O
IFX00800
IFX
Implementation of targeted applications
IFX00801
IFX00802
IFX
IFX
Planning and review for implementation of targeted applications

End user training for implementation of targeted applications
O
O
IFX00803
IFX
IFX00900
IFX
Trial run & go live for implementation of targeted applications

Conversion of legacy applications to current technology within specified
time
IFX00901
IFX00902
IFX00903
IFX
IFX
IFX
Migration planning & review of conversion projects

Integration analysis & redesign of targeted conversion projects
Coding & Testing of the targeted conversion projects
C
C
C
IFX01000
IFX01001
IFX01002
IFX01003
IFX
IFX
IFX
IFX
Percent completion of targeted documentation as per standards

Planning and review for documentation of targeted applications
Issue of User Documentation for targeted applications
System Documentation for targeted applications
C
O
O
O
IFX01100
IFX

IFX01200
IFX
IFX01300
IFX
Reply/settlement of Internal Audit paras within specified time (4 weeks)

Timely inputs to unit/corporate finance for inter-unit re-conciliation of
accounts
IFX01400
IFX01500
IFX
IFX
Timely inputs to unit/corporate finance for BUDGET/ FLASH/ MIRs etc.

Review / Audit of implemented IT Systems as per schedule.
O
C
IFX01600
IFX01601
IFX
IFX
C
C
IFX01602
IFX01603
IFX
IFX
Introduction of new technology within specified time

Planning for new technology projects & Monitoring
Scanning / learning & Identification of projects for introduction of new
technology
Execution of Pilot projects related to new technology
IFX01700
IFX
IFX01701
IFX
IFX01800
IFX
Asset management of computer hardware and software

Creation and maintenance of asset database and generation of
downtime reports
Augmentation of IT facilities including hardware/ software/ networking
and other infrastructure
IFX01801
IFX
IFX01802
IFX
Planning/ Budget approvals and review for augmentation of IT facilities

Preparation of Specifications & Indent generation for targeted
augmentation of IT facilities
IFX01803
IFX
IFX01900
IFX01901
IFX
IFX
PO / Works Contract Placement for targeted IT facilities

Procurement and control of IT Consumables & AMC's of existing IT
resources
Planning/ Budget approvals and review for IT consumables
IFX01902
IFX
Preparation of Specifications & Indent generation for IT consumables
C
C
O
C
O
O
IFX01903
IFX
IFX02000
IFX
IFX02001
IFX
IFX02002
IFX
IFX02003
IFX02100
IFX
IFX
IFX02101
IFX
IFX02102
IFX
IFX02103
IFX02200
IFX
IFX
IFX02201
IFX
IFX02202
IFX02300
IFX
IFX
IFX02301
IFX
IFX02302
PO / Works Contract Placement for IT consumables

Management of IT facilities (Servers/Workstations/ Network
equipment )
Planning for Contingency and monitoring of IT facilities

Improving complaint resolution time through better coordination with
maintenance staff for upkeep of IT facilities
Reporting of problems & Generation of logs of downtime of IT facilities

Availability of Application Systems / Databases
Planning for Contingency and monitoring of application systems and
databases
Improving complaint resolution time through better coordination with
DBA and system developer
Reporting of problems & generation of log related to applications and
database
Improving response time to cater to user complaints
Periodic review of complaints records and monitoring of critical
complaints
O
O
O
O
IFX
Recording of complaints and allocation for resolution

Uptime of power-conditioning/ air-conditioning equipment
Periodic review of complaints records and monitoring of critical
complaints related to power equipment/ air-conditioning
Allocation and coordination for resolution of complaints related to
power/ air-conditioning
IFX02303
IFX02400
IFX02401
IFX02402
IFX02403
IFX02500
IFX02501
IFX02502
IFX02503
IFX02600
IFX02601
IFX02602
IFX02603
IFX02604
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
IFX
Recording and reporting of complaints related to power/ air-conditioning

Increase in Internal Customer satisfaction score
Planning for survey & Corrective actions
Analysis of internal customer survey results
conduction of internal customer survey
Manpower developed in contemporary IT skill set
Identification of requirements related to skill development
Planning of skill development programs
Execution of skill development plan
Programs conducted for user training at different levels
Identification of user training requirements & monitoring
Finalisation of user training program
Execution of user training programs
Support to users through Help desk
O
O
O
O
O
C
C
C
C
O
O
O
O
O
IFX02605
IFX02700
IFX02701
IFX
IFX
IFX
O
C
O
IFX02702
IFX
IFX02800
IFX
IFX02801
IFX02802
IFX
IFX
Effectiveness analysis of training programs

Finalisation & issue of IT related policies/ strategic plans & their
implementation
Formulation of IT related policy guide lines/ plan document & issue
policy document within specified time
Preparation of action plan for implementation of IT related policies
C
O
O
O
O
O
O
C
C
C
C
Implementation of action plan for IT related policies within specified

time.
IFX02803
IFX
IFX02900
IFX02901
IFX02902
IFX02903
IFX
IFX
IFX
IFX
IFX03000
IFX
IFX03001
IFX
IFX03002
IFX03003
IFX
IFX
Issue of targeted policy documents within specified time

Issue of final Policy Documentation
Draft Document Preparation for IT related policies
Study of national / international standards
Projects developed/completed with technology/best practices absorbed
from collaborators/partners
Develop time bound plan & monitoring of projects related to absorption
of technology/ best practices of collaborator/ partner
Project monitoring & issue of documents containing assimilated
knowledge of collaborator/ partner within specified time.
Study of systems & practices of collaborator/ partner
IFX03100
IFX03101
IFX
IFX
Identification of business area for IT related business by targetted date.

Identification of business partner for joint working
O
C
IFX03102
IFX03103
IFX03200
IFX
IFX
IFX
O
O
O
IFX03201
IFX
IFX03202
IFX03203
IFX03204
IFX
IFX
IFX
Finalisation of MOU / JV with business partner within a specified time

Draft MOU/JV Document Preparation
Business generated from new IT initiatives
Identification of IT products for joint development and assessment of
market potential
Issue of technical recommendations and manpower planning for joint
projects with business partners within specified time
Development of targeted products
Marketing of targeted products
IFX03300
IFX03400
IFX03500
IFX03600
IFX03700
IFX
IFX
IFX
IFX
IFX
IFX03800
IFX03900
IFX04000
IFX04100
IFX04200
IFX04300
C
C
C
C
C
C
O
C
C
C
O
C
O

O
C
O
C
C
IFX

IMPRESS as per schedule (Registration No. & other details of project
to be specified in the boxes provided against the KRA)
IFX

IFX

IFX

IFX

IFX

Increase effectiveness of Quality Circles in the deptt.

IFX04400
IFX
IFX04500
IFX
IFX04501
IFX
IFX04502
IFX
IFX04503
IFX
IFX04600
IFX04700
IFX
IFX
IFX04701
IFX04702
IFX04703
IFX
IFX
IFX
IFX04704
IFX
IFX
IFX
IFX04800
IFX04900

Balance Score Card
Completion of milestones for appointment of Advisory/ Consulting
services for IT initiatives/ Projects
Finalising the terms of reference and deliverables for Selection and
Appointment of advisor / Consultant
Preparation of documents and issue of tenders for appointment of
Consultant by specified date
Finalisation of Contract and issue of appointment order for consultant
by specified date
Building of systems for Compliance to IT Related Statuatory
Regulations.
Completion of milestones for availing Advisory/ Consulting services.
Study and sharing of Reports on key strategic topics with interested
groups.
Queries raised to advisor and their closing within specified time
Organizing workshops/conferences with advisor.
C
C
C
C
C
C
C
C
C
O
Raising Reports/Action plans based on Queries/Reports/Conferences

with Advisor / consultant within specified time.

O
O
INFORMATION TECHNOLOGY FUNCTION KRA MASTER - 2006-07

Unit of Measurement
Critical
KRA
(Y/N)
Special
KRA
(Y/N)
%Completion with weightages

S(%X*Wx) %X=%completion of project X/ Wx=
Weightage of Project X
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
H
M
L
L
H
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
H
M
L
L
H
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
H
M
L
L
H
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
N
H
M
L
L
H
Time Index
Time Index
Time Index
Y
Y
Y
Y
N
N
N
N
N
N
N
N
H
M
L
L
%Completion
Time Index
Time Index
Y
Y
Y
N
N
N
N
N
N
L
L
L
Total Savings
Number
Y
N
N
N
N
N
H
H
N
N
N
N
N
N
L
L
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
%Completion= S(%X)/A
of applications Targeted
project X
Time Index
Time Index
Time Index
Universal Suggested Weightage for

KRA
category
(Y/N)
A
B
C
A=Total number
%X= % completion of

S(%X*Wx) %X=%completion of project X Wx=
N
N
N
N
N
N
H
L
N
N
N
N
N
N
N
N
N
H
L
L
Time Index
Time Index
Time Index
N
N
N
N
N
N
N
N
N
N
N
N
M
M
M
L
Y
Y
N
N
Y
N
M
M
N
N
N
N
N
N
H
H
N
N
N
N
N
N
M
M
Average response Time
N
N
N
N
N
N
H
H
Time Index
Time Index
S(%X*Wx) %X=%completion of project X
Wx= Weightage of Project X
Time Index
Time Index
(A-B)*100/A A=Total number of targeted documents
B= Number of documents not issued)
Time Index
Time Index
Time Index
% completion with Weighted average of Targeted
applications
Time Index
No of projects identified
Time Index
S((A-DT)/A*Wx) A=Total Hrs available DT=Down Time
WX= Weightage factor in %
Time Index
Time Index
Time Index
% completion with weightages
Time Index
Time Index
Time Index
% Uptime with weightages

S((A-DT)/A*Wx) A=Total Hrs available DT=Down Time
Complaint resolution time

Average response time = S RTx / Number of
complaints
RTx=Response Time
% Uptime with weightages
S((A-DT)/A*Wx) A=Total Hrs available/ DT=Down Time/
N
N
N
N
N
N
L
H
Complaint resolution time

N
Average response Time =S RTx / Number of complaints
RTx=Response Time
N
Percent of complaints resolved with in specified time
N
N
N
N
N
L
H

Average response Time =S RTx / Number of
complaints
RTx=Response Time
Percentage uptime over targeted base value
N
N
N
N
N
N
L
H
Average complaint resolution time
Average response time

Score
Achievement of targeted score
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
Y
Y
N
N
Y
Y
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
L
H
H
M
M
H
H
H
M
M
H
L
L
M
N
Y
Y
N
N
Y
N
Y
Y
L
H
X
N
N
Y
N
N
N
H
M
Time Index
Time Index
% Completion of Targeted Training Programs
No. of days delayed from scheduled date
Time Index
Number of programs conducted.
Time Index
User satisfaction Score
TQM Score
% completion with Weighted average of targeted
features implemented.
Time Index
Time Index
N
N
N
N
N
N
N
N
N
N
N
N
H
H
H
H
N
N
N
N
N
N
L
L
N
N
Y
N
N
N
H
H
Time Index
Revenue earned
N
N
Y
N
N
N
N
N
N
H
L
H
Number of products developed during specified time
Y
Y
Y
N
N
N
N
N
N
H
H
H
Y
N
Y
N
Y
Y
N
Y
N
N
N
N
Y
Y
Y
H
M
L
M
X
% completion with weighted average of targeted

documents
Time Index
Time Index
Time Index
% completion with Weighted average of Targeted
projects
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Time Index
Value of orders received within specified time
Number of projects submitted by quality circles
Number
Time Index
Balanced Scorecard Rating (5/4/3/2/1)
Time Index
Y
Y
Y
N
N
N
H
H
No. of Reports studied and shared.

% of Queries closed within specified time.
No. of Conferences/Workshops Organized.
Y
Y
Y
N
N
N
N
N
N
H
H
L
Y
Y
M
M
Time Index
Score
006-07
Suggested Weightage for Source of Data For
category
Measurement
A
B
C
H
Completion certificate
H
H
M
L
H
L
M
H
H
H
SRS document
System log
H
H
M
L
H
L
M
H
H
H
SRS document
System log
H
H
M
L
H
L
M
H
H
H
SRS document
System log
H
H
M
L
H
L
M
H
H
H
SRS document
System log
H
H
M
L
L
M
H
H
SRS document
System log
H
M
L
M
H
H
SRS document
System log
H
H
H
L
Completion report /
Vetting by finance & user
Completion Report
H
M
M
H
SRS document
KRA Remarks
M
H
L
M
Record / certificate by
user
user
Training Record
user
H
H
M
L
M
H
Conversion plan
review by Appraiser
Test certificate
H
H
M
L
M
L
H
H
Documentation
Manuals issued
Documentation
Documentation
Audit deptt.
Audit deptt.
individual/ deptt.
Targets to be set as follows: 100% cases-L5;

95-99% cases-L4;85-94% cases-L3; 75-84%
cases-L2;<75%cases-L1
95-99% cases-L4;85-94% cases-L3; 75-84%
L
H
L
H
H
H
H
M
Unit/Corp. Finance deptt.
Records
Completion certificate and
review by Appraiser
Milestone dates
M
H
H
H
Report
Completion report
Complaint log
Complaint log
Installation certificates
Installation certificates
H
L
L
L
Indent dates
PO dates/ Works contract
date
Stock record and AMC
dates
Approval dates
Indent dates
PO dates/ Works contract

date
Review of logs
Daily system logs
Call sheets
M
H
H
H
Call sheets
Reporting system
Reporting system
Reporting system
M
H
H
H
Reporting system
Records
Reporting system
L
H
H
H
Reporting system
Maintenance of log
Records
Records
L
M
M
H
H
H
M
H
H
M
M
H
M
M
H
L
L
L
H
H
L
L
H
M
L
M
H
H
H
X
M
L
X
X
Records
Survey results
Survey results
Records
Records
Training Record
Records
Records
Records
Training Record
Records
Records
Records
Log
User feedback after
training program
Quality Deptt.
Project report
Audit by interunit team
M
H
L
L
Policy document
Audit by inter unit team.
L
L
L
L
X
X
X
X
Final policy document

Milestone dates
Milestone dates
Milestone dates
Completion certificates
Project plan document
H
M
M
H
Documents issued
Plan document
M
M
L
L
Plan document
Plan document
M
M
M
L
H
L
Signing of MOU / JV
Draft document
EVA calculations
Documentation
H
H
M
H
H
L
M
M
M
M
M
L
M
H
M
H
Plan document
Product Release
Actual orders
Unit Head/Unit P&D
Unit QA/QC
Project report
Project report
Project report
Project report
Project report
Project report
Project report

Management
This KRA will be taken by Head of Unit

/Function / Department , if covered under MAP,
and can be assigned a weightage upto 100%
Records
Records
Records
Records
M
M
M
M
Records
Records
M
M
L
L
M
L
Records
Records
Records
Records
X
X
X
X
Survey Report
Unit QA/QC
GENERAL MANAGEMENT FUNCTION

KRA ID
KRA
TYPE
Unit of Measurement
Balanced Scorecard Rating

(5/4/3/2/1)
GMX00100 GMX
Achieving the parameters as laid

down in Balance Score Card
GMX00200 GMX
Improvement in Internal Customer O

satisfaction score
To carry out special assignments
C
Number of new initiatives
O
conceptualised/ implemented within
specified time
ICPS (Internal Customer Perception

Survey) Score
No. of days delayed from scheduled
date
date
Improving response to customers & O

top management queries
Develop system within specified
C
time to ensure quick response to
queries
ICPS (Internal Customer Perception

Survey) Score
date
Effective Office Management

Maintaining Office records
Administrative support
Planning and execution of special
assignments
Maximising usage of office
automation
Scanning & dissemination of
information related to business
environment including reporting to
top management
O
O
O
C
Appraisers feed back

No. of reports
GMX00800 GMX
Co-ordination with various

agencies to ensure on time
availability of materials & inputs
required
Time Index
GMX00900 GMX
Provide support to top

management on policy matters on
new initiatives
GMX01000 GMX
GMX01102 GMX
Implementation of Computerised
mail management system
Timely compilation of revenue
budget for approval by Board
Timely identification of issues for
Directors/Budget discussions
Timely consolidation of Unit budget
GMX01103 GMX
Final presentation in MCM

date
date
date
date
GMX00300 GMX
GMX00400 GMX
GMX00500 GMX
GMX00501 GMX
GMX00600
GMX00601
GMX00602
GMX00603
GMX
GMX
GMX
GMX
GMX00604 GMX
GMX00700 GMX
GMX01100 GMX
GMX01101 GMX
O
O
GMX01200 GMX
Timely submission of physical/

financial turnover reports
Timely submission of Agenda
papers for MCM
Finalisation of Balanced Score
Card (BSC) within specified time.
Follow-up for timely receipt of
calculations on BSC from units
Evaluation and submission of final
calculation to top management for
approval in JCM
Time Index
Time Index

date
date
date
GMX01500 GMX
Timely compilation and analysis

before submission of flash results
to Board
GMX01600 GMX
Physical assessment/ through

C
visits/ of status of manufacturing for
identifying constraints/ critical
issues for achieving year end
budget
Time Index
GMX01601 GMX
Designing a system within specified C

time for assessing visit
effectiveness

date
GMX01602 GMX
GMX01700 GMX
Evaluation of each visit

O
Timely organising half yearly review O
of operation for assessment of year
end turnover
As per format
date
GMX01701 GMX
Finalisation of schedule
GMX01702 GMX
Submission of agenda paper with

issues and issue of minutes
Assessment of year end turnover
Timely submission of reports to
Board/ Govt.
Designing and implementation of a
system for hosting MC/MIR
information through web

date
date
%age Variance over LE
Time Index

date
GMX02000 GMX
FORMULATION OF ANNUAL
PLAN FOR SUBMISSION TO
GOVT. FOR THEIR APPROVAL
WITHIN SPECIFIED SCHEDULE

date
GMX02100 GMX
TIMELY COMPLETION OF
ANNUAL PLAN
EVOLVE CORPORATE GUIDELINES BY SCHEDULED DATE
SPECIFYING THRUST AREAS
FOR INVESTMENT

date
date
GMX01300 GMX
GMX01400 GMX
GMX01401 GMX
GMX01402 GMX
GMX01703 GMX
GMX01800 GMX
GMX01900 GMX
GMX02101 GMX
O
O
C
O

date
GMX02102 GMX
SUBMISSION OF ANNUAL PLAN O

BY UNITS/ ORGANISE CAPITAL
BUDGET DISCUSSIONS WITH
CORPORATE TEAM /
PRESENTATION TO DIRECTORS
AS PER PLAN.
Time Index
GMX02103 GMX
TIMELY COLLECTION OF DATA & O

RECOMMENDATION OF
VARIOUS CORP. AGENCIES

date
GMX02104 GMX
ANNUAL PLAN CONSOLIDATION O

& SUBMISSION. APPROVAL OF
CMD / BOARD WITHIN
SPECIFIED TIME

date
GMX02105 GMX
COMMUNICATION TO UNITS
WITHIN SPECIFIED TIME
APPRAISAL & APPROVAL OF
CAPITAL INVESTMENT
PROPOSALS >5 CRORES/
IDENTIFIED IN ANNUAL PLAN
O
O

date
Time Index
GMX02201 GMX
INITIATION OF INTERACTION
WITH UNITS IN FREEZING
FACILITIES/ BROAD
SPECIFICATIONS & FINALISING
PROPOSALS (>5 CRORES)
Time Index
GMX02202 GMX
APPRAISAL & OBSERVATIONS

ON DRAFT PROPOSALS (>5
CRORES)
Time Index
GMX02203 GMX
RECEIPT OF FINAL PROPOSALS O

(>5 CRORES) AS PER CAPITAL
BUDGET MANUAL AND
PROCESSING FOR APPROVAL
BY CMD / BOARD
Time Index
GMX02204 GMX
COORDINATE FOR TIMELY

COMPLETION OF APPROVED
CAPITAL SCHEMES / ITEMS
Time Index
GMX02300 GMX
APPRAISAL & APPROVAL

CAPITAL INVESTMENT
PROPOSALS <5 CRORES/
IDENTIFIED IN ANNUAL PLAN
Time Index
GMX02301 GMX
APPRAISAL & OBSERVATIONS

ON DRAFT PROPOSALS (<5
CRORES)
Time Index
GMX02200 GMX
GMX02302 GMX
RECEIPT OF FINAL PROPOSALS O

(<5 CRORES) AS PER CAPITAL
BUDGET MANUAL AND
PROCESSING FOR APPROVAL
BY CMD & COMMUNICATION TO
UNITS
Time Index
GMX02400 GMX
TIMELY FINALISATION OF
FACILITIES FOR FORMULATION
& APPROVAL OF
RECONDITIONING &
RETROFITTING BUDGET OF
UNITS

date
GMX02500 GMX
FOLLOW-UP FOR TIMELY

COMPLETION OF AGREED
MILESTONES FOR MOU
SCHEMES
Time Index
GMX02600 GMX
Monitoring physical / financial

O
progress of implementation of
Capital Schemes & status reporting
to MCM/ Board/ Govt.
Time Index
GMX02700 GMX
Timely compilation & analysis of

O
Annual Flash & actual results on
Capital Investment before
submitting to Management / Board
Time Index
GMX02800 GMX
Technology Scanning &

dissemination. Organise /
preparation of presentations.
Time Index
GMX02900 GMX

within specified time-3rd repeat
within specified time-4th repeat
ON RECONDITIONING OF P&M;
TIMELY RECEIPT OF MIR /
CONSOLIDATION. PROGRESS /
STATUS REPORTING TO MCM
Time Index
Time Index
Time Index
GMX03200 GMX
OPTIMUM UTILISATION OF
CRITICAL MACHINE TOOLS
Time Index
GMX03201 GMX
TIMELY RECEIPT OF MIR/

CONSOLIDATION/ DOWNTIME
ANALYSIS & REPORTING TO
MCM
Time Index
GMX03202 GMX
IDENTIFY MACHINES HAVING

O
UTILISATION <50%/ REPORTING
IN MCM FOR DISCUSSIONS ON
INTER UNIT LOAD SHARING
Time Index
GMX03203 GMX
UPDATION OF DIRECTORY OF
O
CNC MACHINES IN BHEL WITHIN
SPECIFIED TIME

date
GMX03000 GMX
GMX03100 GMX
GMX03300 GMX
TIMELY APPROVAL FOR

DISPOSAL OF SURPLUS ITEMS
OF P&M AFTER EXPLORING
THEIR ALTERNATE USE IN
BHEL / PSUs
GMX03400 GMX
IMPLEMENTATION OF OEE ON
C
CRITICAL MACHINES
CREATING AWARENES IN UNITS O
THRU' WORKSHOPS
IDENTIFICATION OF MACHINES O
& EVOLVING METHODOLOGY
FOR IMPLEMENTATION
Time Index
ENSURE IMPLEMENTATION BY
UNITS
ORGANISE INTER UNIT MEET
ON MANUFACTURING
TECHNOLOGY FOR
EXPERIENCE SHARING BY
SPECIFIED DATE
Time Index

date
GMX03401 GMX
GMX03402 GMX
GMX03403 GMX
GMX03500 GMX

date
Time Index
Time Index
GMX03600 GMX

O
Taken Reports etc. furnished within
GMX03700 GMX

weeks)
GMX03800 GMX

Time Index
GMX03900 GMX

O
finance for BUDGET/FLASH/MIRs
etc.
Time Index
GMX04000 GMX
Finalisation of Functional scorecard O

by specified date
O
Satisfaction Score
O

date
Score
GMX04100 GMX
GMX04101 GMX
GMX04200 GMX
GMX04300 GMX
GMX04301 GMX
GMX04302 GMX
GMX04400 GMX
Time Index

on Position report
TQM Score

date
Time Index
management Portal

date
GMX04500 GMX

C
Completion of KM Projects as per C
schedule
C
Improvement Projects taken under
IMPRESS as per schedule
(Registration No. & other details of
project to be specified in the boxes
Number
GMX04800 GMX
C

date
GMX04900 GMX
C

date
GMX05000 GMX
C

date
GMX05100 GMX
C

date
GMX05200 GMX
C

date
GMX05300 GMX
Review and Finalisation of Unit/

O
functional Balanced scorecards
Finalisation of Unit level Balanced O
scorecards in consultation with the
Corporate functions and Business
sectors by a specified date
Time Index
GMX04600 GMX
GMX04700 GMX
GMX05301 GMX
Time Index
date
Time Index
GMX05302 GMX
Finalisation of Balanced scorecards O

of Corporate functions/ Unit
NC's/Functions/ departments in line
with Strategy map by a specified
date
Time Index
GMX05303 GMX
Finalisation of Calculation of
Stretch in the Unit/ NC/ functional/
departmental Scorecards by
specified date.

date
GMX05400 GMX
Development and implementation

of R&D Management System
Development of system for
interaction with academic and
research institutions

date
date
Timely evaluation of excel award

proposals.
Formulation and finalisation of
MOU Criterion related to
engineering and R&D
GMX05500 GMX
GMX05600 GMX
GMX05700 GMX

date
date
GMX05800 GMX
Appraisal and approval of R&D

O
projects(> Rs10 lakhs) identified in
various Product Committees.
Time Index
GMX05900 GMX
Creation of database of BHEL

O
executives visiting abroad for
attending Conference/Paper
Presentation/Training/Pre-despatch
Inspection etc.

date
GMX06000 GMX
Dev. of PC based system by

specified date for on-line
scheduling of appointments,
meetings, tours, tasks using
Microsoft Outlook

date
GMX06100 GMX
Completion of KM roadmap for

manufacturing areas by specified
date

date
GMX06200 GMX
Improvement in functioning of
product and technical committees.
%variance from calendar date

planned at year beginning.
GMX06300 GMX
Approval of PIRs within specified

time.
Ensuring timely disposal of legal
issues, vigilance & disciplinary
matters requiring CMD approval
% of approvals obtained within

specified time.
% of cases disposed off within
specified time
Analyze, discuss & prepare

recommendations on legal issues
GMX06400 GMX
GMX06401 GMX
Appraiser feedback
GMX06500 GMX
To design and implement a system C

to capture and retrieve information
related to environmental changes
impacting BHEL for quick reference
by top management.

date
GMX06600 GMX
Preparing the background material O

and inputs for meetings and
presentations with customers and
VIPs.
%satisfaction of Appraiser
GMX06601 GMX
Arranging and verification of data/

status/ drafts/ technical info etc.
from concerned departments
GMX06700 GMX
Providing technical assistance to

top management on Commercial
and Technical matters.
GMX06800 GMX
Providing inputs to CMD / Directors O

for discussions in fora like FICCI,
CII, ASSOCHAM & various
Committees to present BHEL view
point.
% satisfaction of appraiser
GMX06900 GMX
Analysis of Operations monitoring

reports of various units and
suggest corrective measures for
timely intervention of the top
management.
% satisfaction of appraiser
GMX06901 GMX
Analysis of DO letters, apprise

exceptions
Designing a system for tracking
and redressal of customer/ other
complaints received at the level of
CMD / Director (as applicable).
Time Index
%redressal
GMX07001 GMX
Implementation and use of the

system for quick disposal of
complaints.
%resolution
GMX07002 GMX
Periodic review and follow up and

putting up exception reports to
meet the commitments made at
CMD / Director level.
Time Index
GMX07003 GMX
GMX07100 GMX
Put up exception report to CMD

Periodic review of small units by
Review Committee of Small Units
(RCSU)
O
O
%resolution
Time Index
GMX07000 GMX
EMENT FUNCTION KRA MASTER - 2006-07

Critical
KRA
(Y/N)
Special
KRA
(Y/N)
Universal
KRA
(Y/N)

category
A
B
C
Source of Data for

Measurement

Management
Internal Customers
Record
Internal Customers
Measured Data
N
N
N
N
N
N
N
N
N
N
N
N
H
M
M
M
H
M
M
M
H
M
M
M
Assesment Data
Assesment Data
Assesment Data
Assesment Data
Assesment Data
Report generated
Milestone Dates
Assesment Data
Assesment Data
Report
Report
Report
Report
Report
Report
Report
Report
Report
Report
Milestone
Milestone
N
Y
N
Y
N
N
H
H
H
H
X
X
Visit
Milestone
Y
N
N
N
N
N
H
H
H
H
X
X
LE
Report
Milestone
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Within 1 week of
approval
Milestone Dates
Milestone Dates
Milestone Dates
As per Milestone
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
AS PER MOU
SCHEDULE
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
1 WEEK PRIOR TO
MCM
1 WEEK PRIOR TO
MCM
1 WEEK PRIOR TO
MCM
1 WEEK PRIOR TO
MCM
ANNUAL
ANNUAL (as per

Corp. Proce-dure)
20% M/Cs.
Milestone Dates
Milestone Dates
Milestone Dates
Milestone Dates
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Records
Records
Records
Records
As per BHEL Plan
CEPD records
CEPD
records/identified
milestones for
approval process
Departmental record.
Department record.
Roadmap report of mfg

units.
Records of meetings
held.
Records of approval
date.
Assessment data
Assessment data
records
Appraisers feedback
Appraisers feedback
Appraisers feedback
Appraisers feedback
Appraiser feedback
Milestone dates
Records
Milestone dates
Milestone dates
N
N
N
N
N
N
M
H
M
H
L
H
records.
Generations of
Minutes of Meeting.
KRA Remarks
This KRA will be taken by

Head of Unit /Function /
Department , if covered under
MAP, and can be assigned a
weightage upto 100%
Targets to be set as follows: 100% cases-L5; 95-99% cases-L4;85-94% cases-L3; 75-84% cases-L2;<75%cases-L1
Targets to be set as follows: 100% cases-L5; 95-99% cases-L4;85-94% cases-L3; 75-84% cases-L2;<75%cases-L1
Questionnaire developed by CQA to be adopted .
nil
nil
nil
nil
Uniform company wide guidelines will be developed which will simplify taking up joint R&D projects with academic and researc
Units to be reviewed by CMD by exception.
L2;<75%cases-L1
L2;<75%cases-L1
s with academic and research institutions
QUALITY FUNCTION KRA MASTER

KRA id
Function
KRA Description
KRA
Type
Unit of
Critical Special
Measurement
KRA
KRA
(Y/N)
(Y/N)
QAX00100
QAX
Timely disposition of Product

NCRs/ SDRs as per Department
Plan/Procedure
% Cleared as
per norms
QAX00200
QAX
First time clearance in

Inspection/Testing by Third
Party Inspection Agency/
Customer
% requests
cleared in first
time
QAX00300
QAX
Timely inspection/testing during

inprocess/ final stages of
Manufactured/ BoI's
% Cleared as
per norms
QAX00400
QAX
Timely issue of Inspection/

Testing Reports for
manufactured/ BoI's
% Cleared as
per norms
QAX00500
QAX
Reduction in time taken to clear

inspection/ calibration/ testing
requisitions through
improvement in planning
process.
% based on
previous year
QAX00600
QAX
Improvement in time taken to

submit quality documentation/
Inspection reports/ Log sheets
etc.
% based on
previous year
QAX00700
QAX
Improvement in number of
stages for Self inspection
(checked by task performer)
% over
previous year
QAX00701
QAX
Identification of new self

inspection stages to be
introduced.
% as per plan
QAX00702
QAX
Training & Qualification of task

performers of identified stages.
% Eligible Task
Performers
trained
QAX00703
QAX
Development and
implementation of training
and qualification modules for
task performers of identified
stages.
Date
QAX00704
QAX
Pilot Implementation of self

inspection by qualified task
performer
% as per plan
QAX00705
QAX
% as per plan
QAX00800
QAX
Surveillance of self-inspection
stages as per plan
Coordination with Statutory
/Customer agencies for
necessary clearance as per
schedule
% Cleared as
per norms
QAX00900
QAX
Review of Risk/ Hazard

Analysis to establish safety
standards during inspection
and testing
% reviewed as
per plan
QAX01000
QAX
Compliance to safety
standards during
inspection/testing
% compliance
QAX01100
QAX
Planning/ organising/
monitoring timely inspection
of BOIs
Time Index
QAX01200
QAX
Measuring instruments
calibrated in time as per
department plan/procedure
% calibrated
within specified
time
QAX01300
QAX
Calibration of Non BHEL

instruments/ gauges within
specified time
% calibrated
within specified
time
QAX01400
QAX
QAX
z value/ En
Value
% as per plan
QAX01500
QAX01600
QAX
Interlab Testing/ Proficiency

Testing as per schedule
Procurement of equipment /
consumables
Development of systems to
assess uncertainty of
measurement during
calibration and testing
No. of days
delayed from
scheduled date
QAX01700
QAX
Evaluation of uncertainty of
identified measurements/
calibration and testing
% of identified
measurement
s
QAX01800
QAX
Generation of external
business from
Lab/Testing/Caliberation
facilities
Rs. Lakhs
QAX01900
QAX
Timely disposition of SARs/

CARs/ SFRs/ SSARs as per
Department Plan/Procedure
% Cleared as
per norms
QAX02000
QAX
Product/Milestone/Process audit
as per plan (Inter Unit/ In-house/
Vendor/ Site/ Subcontractor
etc.)
% Agreed
improvement
opportunities to
identified
QAX02100
QAX
Organising System audit

(Intra/Inter Unit/Divn.) to bring
out improvement at Unit/Divn.
Levels
Timely closure
of System
NCRs ensuring
CA/PA
QAX02200
QAX
QAX
QAX02400
QAX
% participated
to plan
% over
previous year
Time Index
QAX02300
Participation in System audit as

per plan
Improvement in number of
"Active" Quality Circles.
Organising/ undertaking Quality
Circle related activities including
QC Convention
QAX02500
QAX
Release of Quality
documentation (eg: Vendor list/
Type Test reports/ Procedures
QP/FQP etc.) with due customer
approval (if required) within
specified time.
% released as
per plan
QAX02600
QAX
Development of identified
quality systems and
documentation within specified
time as per plan
No. of days
delayed from
scheduled date
QAX02700
QAX
Development of System to
measure effectiveness of Third
Party Inspection Agencies
No. of days
delayed from
scheduled date
QAX02800
QAX
Achieving New Quality

accreditations/ certificates and
awards.
No. of days
delayed from
scheduled date
QAX02900
QAX
Development of New
measurement techniques
including automation / Testing
procedures/ standards/
processes, as per plan
% completed
as per plan
QAX03000
QAX
Computerization of identified
projects / Systems as per plan
Time Index
QAX03001
QAX
Development of System
No. of days
delayed from
scheduled date
O
O
QAX03002
QAX
Pilot implementation of
computerisation
No. of days
delayed from
scheduled date
QAX03003
QAX
Institutionalisation of
computerised system as per
plan
No. of days
delayed from
scheduled date
QAX03100
QAX
Development of System to
measure Quality Index of
products/processes (Eg. QTM)
Time Index
QAX03101
QAX
Study of Systems in practice at

other places as per plan
No. of days
delayed from
scheduled date
QAX03102
QAX
System Design and

development including
computerisation as per
milestones/plan
Time Index
QAX03103
QAX
Pilot Implementation and course

correction of System
No. of days
delayed from
scheduled date
QAX03104
QAX
Institutionalisation of the system

as per plan
No. of days
delayed from
scheduled date
QAX03105
QAX
Development of quality systems

in line with ISO 9001
requirements as per plan
% completed
as per plan
QAX03200
QAX
management Portal
No. of days
delayed from
scheduled date
QAX03300
QAX

Number
QAX03400
QAX
Time Index
QAX03500
QAX
per schedule
Timely disposition of (Quality
function related attributes) of
Customer Complaints as per
Department Plan/Procedure
% as per norms
QAX03600
QAX
% Issues
resolved and
remedial
measures
implemented
Investigation of Customer
Complaints/ Customer related
Quality Issues assigned to
individual/ individual as part of a
team.
QAX03700
QAX
Improvement of Internal (Intra

Unit/ Division) Customer
Perception score related to
Quality Function
% Improvement
in Internal
Customer
Satisfaction
Score
QAX03701
QAX
Analysis of feedback of
Internal Customer Perception
Survey (ICPS)
No. of days
delayed from
scheduled date
QAX03702
QAX
Develop time-bound plans for

corrective/ preventive actions
No. of days
delayed from
scheduled date
QAX03703
QAX
Implementation of action
plans
% of planned
actions
implemented
QAX03800
QAX
Quality function personnel

(NDT/ Auditors etc) trained and
certified/ recertified as per plan.
% trained to
total planned
QAX03900
QAX
Improvement in systems and

processes to reduce product
nonconformances like MDRs,
SARs, CARs, SDRs & SSARs
% based on
previous year
QAX03901
QAX
Development of system for data

capturing/ root cause analysis
and identification of
corrective/preventive actions
No. of days
delayed from
scheduled date
QAX03902
QAX
Data Compilation as per plan
No. of days
delayed from
scheduled date
QAX03903
QAX
Root Cause Analysis of

nonconformities raised during
identified period.
% NCRs
covered
QAX03904
QAX

covering identified Root Causes
of product NCRs
% root causes
covered
QAX03905
QAX
Monitor Implementation of
action plans to reduce
nonconformities
% of planned
actions
implemented
QAX03906
QAX
Effectiveness of action plans to

reduce product nonconformances attributed to
Quality Function.
% of repeat
NCRs
attributed to
Quality
Function
QAX04000
QAX

processes to reduce Cost of
rework/ rejection
% based on
previous year
QAX04001
QAX
Development of system for data

capturing of the cost of rework
and rejection
No. of days
delayed from
scheduled date
QAX04002
QAX

through Root Cause Analysis of
rework/rejection
No. of days
delayed from
scheduled date
QAX04003
QAX
Implementation of action plans

to reduce cost of
rework/rejection
No. of days
delayed from
scheduled date
QAX04100
QAX

processes to reduce
customer complaints
attributed to Quality Function
% reduction
based on
previous year
QAX04101
QAX
Data Compilation of Customer

Complaints as per plan
No. of days
delayed from
scheduled date
QAX04102
QAX
Root Cause Analysis of

Customer Complaints
% Customer
complaints
covered
QAX04103
QAX
Develop time bound plan for

Corrective and Preventive
actions covering identified root
causes.
% root causes
covered
QAX04104
QAX

to reduce Quality function
related Customer Complaints
% of planned
actions
implemented
QAX04200
QAX
Improvement in Quality Index

(QI) of identified processes of
Quality function (QTM level).
% based on QI
at the
beginning of
year after
including new
characteristics
QAX04201
QAX
Analysis of Quality Index data to

identify potential areas for
improvement as per plan
No. of days
delayed from
scheduled date
QAX04202
QAX
Develop time bound plan for

bringing improvement in
identified areas of Quality Index
No. of days
delayed from
scheduled date
QAX04203
QAX
Implementation of action plan

for improving Quality Index
% implemented
as per plan
QAX04300
QAX
against the KRA)
% Implemented
to identified
QAX04400
QAX
against the KRA)
No. of days
delayed from
scheduled date
QAX04500
QAX
against the KRA)
No. of days
delayed from
scheduled date
QAX04600
QAX
against the KRA)
No. of days
delayed from
scheduled date
QAX04700
QAX
against the KRA)
No. of days
delayed from
scheduled date
QAX04800
QAX
against the KRA)
No. of days
delayed from
scheduled date
QAX04900
QAX
Process/Product improvements
through SQC/Six Sigma
Projects (as indicated in action
plan)
Time Index
QAX05000
QAX
through FMEA/ QFD Projects
(as indicated in action plan)
Time Index
QAX05100
QAX
Improvements through
implementation of 5S in Quality
function
Time Index
QAX05200
QAX
through Benchmarking projects
Number of
processes/
products
QAX05201
QAX
Collect and document best

practices
No. of days
delayed from
scheduled date
QAX05202
QAX
Gap analysis of identified

processes w.r.t. best practices
Time Index
QAX05203
QAX
Time Index
QAX05204
QAX
Development of time-bound
action plans for improvement
% of planned
actions
implemented
QAX05300
QAX
Organising management
reviews for review and
resolution of issues
%issues
implemented to
identified
QAX05400
QAX
Organising Annual TQ
assessment to bring out
improvements at Units/
Divisions as per schedule
% completed
as per
schedule
QAX05500
QAX
Achieving Business Excellence

through improvement in Key
Business Processes
TQ Score
QAX05501
QAX
Preparation of Action plan

based on TQ Feedback report
and other initiatives
No. of days
delayed from
scheduled date
QAX05502
QAX
Review and monitoring of action

plans
% of planned
actions
implemented
QAX05503
QAX
Preparation of Position report
No. of days
delayed from
scheduled date
QAX05504
QAX
Dissemination of Position report

and preparation for site visit as
per schedule
No. of days
delayed from
scheduled date
QAX05600
QAX
Development of modules for

bringing TQ Culture/ improving
TQ Status
No. of days
delayed from
scheduled date
QAX05700
QAX
Publication of journals/Technical
reports/MIR s
No. of days
delayed from
scheduled date
QAX05800
QAX
Number of Papers
presented/published in
National/International
Seminars/Journals
Number of
Papers
QAX05900
QAX
QAX05901
QAX
Enhancing maturity Level of

Quality Systems
Identify critical systems
impacting on business results/
customer satisfaction
% Systems
improved
Number of
Systems
QAX05902
QAX
Gap analysis of identified

critical systems through
review of adequacy and
compliance
Time Index
QAX05903
QAX
Development of time-bound
action plans for improvement
Time Index
QAX05904
QAX
Implementation of action
plans
% of planned
actions
implemented
QAX06000
QAX
Vendor development/
assessment as per requests
QAX06100
QAX
Support to other
departments/site on specialised
services (Eg: RLA/ Site support/
Testing/ IT/ Tenders etc) as per
schedule.
% completed
as per
schedule
% completed
as per
schedule
QAX06200
QAX
Uptime (Availability) of testing

equipment/ Instrument and
guages (including master
gauges)
% Availability
QAX06300
QAX
Enhancement of capability of
identified measurement/
testing/ calibration
facilities/processes
% completed
as per plan
QAX06400
QAX
Outsourcing identified Services

(Example: Third Party
Inspection agencies/ Service
providers like Agency for
undertaking Customer
Satisfaction Survey etc.) as per
schedule
No. of days
delayed from
scheduled date
QAX06401
QAX
Preparation of tender
specification as per schedule
No. of days
delayed from
scheduled date
QAX06402
QAX
Techno-commercial evaluation
of offers as per schedule
No. of days
delayed from
scheduled date
QAX06500
QAX
Implementation of CTQs/Special
Contract requirements
% Implemented
to identified
QAX06600
QAX
Updation of
database/Information (like
PERT/ Intranet sites etc.) in
System
% completed
as per plan
QAX06700
QAX
Identification/incorporation of
CTQs/Special Contract
requirements in documents
like work instructions, check
lists, quality plans, purchase
documents etc.
No. of
Exceptions
QAX06800
QAX
QAX06900
QAX
Monitoring Performance of
Service Provider(Third Party
Inspection Agencies appointed
by BHEL and other service
providers/ sub-contractors
Increase
of active Quality
appointedinbyno.
BHEL)
Performance
Index =
0.3(Time Index)
+0.7 (No.of
errors/No. of
Number
of new
opportunities)
circles
QAX07000
QAX
Number
QAX07001
QAX
Enhance Skill/Awareness on
Quality/BE initiatives
Identification of Needs
No. of days
delayed from
scheduled date
QAX07002
QAX
Development of Training
Modules
No. of days
delayed from
scheduled date
QAX07003
QAX
Organise training programmes
Number
QAX07004
QAX
Facilitate Improvement
initiatives/activities
Number
QAX07100
QAX

QAX07200
QAX
(4 weeks)
QAX07300
QAX

Time Index
QAX07400
QAX

finance for
Time Index
QAX07500
QAX
No. of days
delayed from
scheduled date
QAX07600
QAX
Score
QAX07700
QAX
Satisfaction Score
Time Index
QAX07800
QAX

TQM Score
QAX07900
QAX

on Position report
No. of days
delayed from
scheduled date
QAX08000
QAX
Time Index
QAX08100
QAX
Balanced
Scorecard
Rating
(5/4/3/2/1)
UNCTION KRA MASTER - 2006-07

Universal Suggested Weightage
KRA
for category
(Y/N)
A
B
C
Source of Data For

Measurement
KRA Remarks
MIR/ Computer generated 1. Department Plan/ Procedure to be

Database
prepaared (if not available) reflecting period
of disposition.
2. NCRs for Mfg. Units/ Engg. Centres and
SDRs for Power Sector Regions.
3. Not applicable to Corporate Quality
Reports of QC/Labs
Process Sheets/
Inspection requests
Department plan/ Procedure to be prepared

(if not available) reflecting period required
for undertaking inspection/ testing.
Inspection Reports/
Register
Department plan/ Procedure to be prepared

for issue of reports.
Data log
Data log
Data log
List of stages
Test Records
Schedule to be prepared by the

department.
Pilot Implementation
Records
Surveillance Report
Reports/ Feedback
Safety Reports
Safety Audits
Planning Schedule
Data log of labs
Requests received
Test Report
MIRs/Budget report
Lab Systems
Lab Reports
Lab Reports

Database
of disposition.
2. SFRs/ SSARs and SARs wherever
applicable for PS-Regions.
3.
Not applicable to Corporate Quality

department.
1. Department plan/ Procedure to be

prepared (if not available) reflecting
category-wise period required for
undertaking calibration
Target to be based on Z value or En Value

as applicable
department.
Audit reports
Effectiveness of audit is measured by

agreed improvements by the auditee.
Targets could be for example like: 100%/
90%/ 80%/ 70% etc.
Audit reports
1. It is the responsibility of auditor

department for timely closure of system
NCRs through follow-up with auditee
departments.
2. Standard time for closure of NCRs to be
given in DPs (if not existing)
Audit reports
Quality Circle data
Quality Circle Reports

department.
Database/ MIRs

department.
List of identified systems

department.
Applicable where isnpection activity is

outsourced
Department Plan and

accreditations

department.
Department Plan and

Reports

department.
MIR/Reports
Schedule to be prepared by the department
Action plan & report
Validation report
List of areas planned
Project completion Report 1. Milestone Schedule to be prepared by

the department.
Study Report
Reports
Implementation Records
System Documentation
Department Plan
All corporate functions
Project report

Database
of disposition.
Investigation Reports
Internal Customer
Satisfaction Score
Department to measure internal Customer

Satisfaction Score/ if not available.
Certification records
Planned to be prepared by department

covering personnel to be trained.
Product NCRs
1. Milestone schedule/ Plan to be prepared

by the Department.
2. NCR for Mfg.
Units/ Engg. Centres & SDR for PS
Regions.
1. Applicable where system does not exist

2. System to be computerised and
preferably made online
Data Compilation records/ Not applicable to Corporate Quality

Computer generated
records
Analysis report
1. NCR for Mfg. Units/ Engg. Centres &

SDR for PS Regions. 2.Not applicable to
Corporate Quality
Action Plan
Status reports
1. NCR for Mfg. Units/ Engg. Centres &

SDR for PS Regions.
2. Not applicable
to Corporate Quality
NCR Data
MIR on cost of
Rework/Rejection

by the Department.
1. Applicable where system does not exist

2. System to be computerised
3.
System to be in line with Corporate System
Analysis report and action Not applicable to Corporate Quality

plans
Status reports
Customer complaint
MIRs/ computer
generated data

by the Department.
Data Compilation records/ Not applicable to Corporate Quality

Computer generated
records
Analysis report
Action Plan
Status reports
QTM records of computer
QTM records
Department Plan/ Procedure to be prepared

for analysis.
Analysis report

department.
Status reports

department.
Project report
Project report
Project report
Project report
Project report
Project report
MIRs
MIRs
MIRs
MIRs
MIRs
Review reports
Action Plans
Action Plans
Review records
Assessment Schedule
Feedback Report
1. Department to prepare schedule of

activities
Feedback Report/ BSC/

Unit plans
Status reports
Unit reports/ Highlights/

MIR
Time Index based on identified processes
Schedule
TQ Status
Facilitaion to other Units/Divns as assigned

to the individual
Reports/ Feedback
Publications/MIR s
Audit/review reports
Review reports
Review reports
Action Plans
Action Plans
Vendor Development/
Assessment reports
Schedule to be obtained from indenting

department (if not provided)
MIR / Report
Schedule to be obtained from related

deparment/ if not available
Data log of labs
MIRs
Time Index based on identified systems
Contract

department.
Tender specification
Comparitive Statement of
offers
Inspection Reports/
NCRs/ Feedback
MIRs/Feedback

department.
Feedback
CTQs wherever applicable.
Reports of Service
Provider
Unit QA/QC
For Third Party Inspection Agencies/ subcontractors appointed by BHEL Performance Index = 0.3 (Time Index) + 0.7
(No. of errors/ No. of opportunities).
For other service providers Performance
Index = Time Index
MIR
Schedule to be prepared by the department
Letters/Feedback/ Review
Training materials
Training schedule
MIR/Reports
Audit deptt.
Audit deptt.
individual/ deptt.
Unit Head/Unit P&D
Survey Report
Project report
Quality Deptt.
Project report

Management

/Function / Department , if covered under
MAP, and can be assigned a weightage
upto 100%
Description
GROUP
Quality Control - Inspection, Testing

(including BOIs)
Calibration and Management of LABS
Quality Assurance, Quality Audits/Reviews
Certifications, New Systems, New

Measurement techniques
Enhancing customer satisfaction (Internal/

External)
Training
Quality Improvement activities - Initiatives &

Improvements to reduce NCRs, Rework,
Rejection, Customer Complaints, SARs etc
TQM, Quality Management activities
Support to other functions
ription
ection, Testing
gement of LABS
uality Audits/Reviews
ystems, New
ques
satisfaction (Internal/
activities - Initiatives &

uce NCRs, Rework,
Complaints, SARs etc
ement activities
tions
HUMAN RESOURCES / ADMINISTRATION FUNCT
KRA ID
Function
KRA Description
KRA
TYPE
Unit of Measurement
Critical
KRA
(Y/N)
No. of days delayed

from scheduled date
HRX00200 HRX
Design/ implementation and

maintenance of IT enabled HRIS as
per plan.
Timely allocation of interest subsidy
on housing/vehicle loan.
No. of days delayed

from scheduled date
HRX00300 HRX
Reduction in subsidy of social

overheads. Eg. Canteen/ School etc
against score card/Plan.
% reduction over last

year
% reduction / overall
cost
HRX00100 HRX
HRX00302 HRX
Reduction in subsidy by review of

existing canteen rates/ menu/
preparation practices etc.
Implementation of subsidy reduction
measures.
HRX00400 HRX
Percentage of feedbacks on which

initiatives taken to improve the
canteen services.
HRX00301 HRX
HRX00500 HRX
Timely development of a system for

evaluation of quality of raw materials.
HRX00600 HRX
Implementation of intiatives to
increase satisfaction level of
consumers of canteen as per
schedule.
No. of days delayed

from scheduled date
%
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
HRX00900 HRX
Number of decisions taken in

Canteen Mgt. Committee
implemented within the timeframe.
% of disciplinary cases delayed w.r.t
to the target time.
% of grievance cases settled within
the target time.
HRX01000 HRX
Working days lost due to

absenteeism as a % of total working
days as per plan.
% days lost/ total

available days
HRX01001 HRX
Identifying the chronic cases of

absenteeism and root cause analysis
of the same. (individualy)
No. of cases identified

and RCA done
% improvement in
attendance
HRX00700 HRX
HRX00800 HRX
HRX01002 HRX
HRX01100 HRX
HRX01200 HRX
Remedial action like counselling and

institutional measures for the
attendance improvement of chronic
absenteeism cases.
Maintenance of HRIS-updation of
data every month by specified date
Timely completion of promotion cycle
as per plan
% implemented in
time/ total decision
taken
% delayed/ total
% settled in time/ total
O
O
Time Index
No. of days delayed
from scheduled date
N
N
HRX01300 HRX
Monthly updation of employee data

base as per schedule
HRX01500 HRX
Timely resolution of issues referred to

HR (Time limit to be specified in
action plan)
Ensuring timely delivery of HR
Deliverables
HRX01501 HRX
Finalising the case of review

employees on attaining the age of
55/58 years.
HRX01502 HRX
Timely settlement of pay fixation/pay

anomaly issues within specified time
HRX01400 HRX
O
O
Time Index
% issues not resolves

Time Index
N
N
Time Index
O
% anomalies not
settled within
specified time
HRX01503 HRX
Timely completion of P-Map cases

within specified time as announced by
Corp. office
% cases not
completed in the
specified time
HRX01600 HRX
Timely administration/processing of
RECHS- satisfaction level to be
judged by survey
Satisfaction score
HRX01700 HRX
Processing and settlement of terminal

benefits within specified time of
seperation.
% cases not settled in

the specified time
% of employees
HRX01802 HRX
Employee participation in excellence

award scheme/suggestions/ PIP/QC/
improvement projects in HR function.
Number of PIP and improvement
projects undertaken in HR.
Number of active Quality Circles in
HR.
HRX01900 HRX
No. of improvement projects /new

initiatives/new systems implemented
on employee internal communication.
HRX01800 HRX
HRX01801 HRX
HRX01902 HRX
Formulation of system and action

plan for meeting the communication
gaps.
Implementaion of action plan on
communication.
HRX01903 HRX
Timely arrangement of open

forum/Mgt - Employee
Communication Meetings (MECOM)
HRX01901 HRX
HRX01904 HRX
Percentage of issues raised in the

Mgt Employee Communication
Meetings resolved.
HRX02000 HRX
HR practices such as Training/

Recruitment etc bench marked and
improved as per schedule.
O
O
Number
Number
No. of projects
planned and
completed.
N
N
No. of days delayed

from scheduled date
C
C
Y
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Y
%
Y
No. of days delayed
from scheduled date
HRX02100 HRX
Cost saving in HR services w.r.t

plan/target as per departmental score
card.
HRX02101 HRX
Fixing a target/ identifying and

preparing action plan for cost saving
thru' wastage reduction/ economic
buying/ rationalisation of services
etc.as per schedule
HRX02102 HRX
Implementation of action plan to meet

target on cost saving through wastage
reduction/ economic buying/
rationalisation of services etc.as per
schedule
HRX02200 HRX
No. of services/contracts reviewed for

Rationalisation/ rating of vendors for
utilities/servicesas per schedule.
HRX02300 HRX
No. of works completed without cost

overruns as per target.
HRX02400 HRX
Finalisation of Functional scorecard

by specified date
HRX02500 HRX
Completion of improvement and OD

projects/HR initiatives undertaken
aligned to strategic plan/ balance
score card as per schedule.
HRX02501 HRX
Identification of improvement projects

aligned to strategic plan/ balance
score card as per schedule.
HRX02502 HRX
Preparation of action plan for

implementation of identified
improvement projects aligned to
strategic plan/ balance score card as
per schedule.
HRX02503 HRX
Implementation of action plan for

identified improvement projects
aligned to strategic plan/ BSC as per
schedule.
HRX02600 HRX
No. of new initiatives implemented as

per schedule to improve Organisation
Work Culture and mile stones to be
reached with in the year.(Few aspects
from the list to be selected)
HRX02601 HRX
Identification as per schedule

initiatives/ formulation of system and
action plan for improving the work
culture.
Actual savings in Rs./

target
No. of days delayed

from scheduled date
Y
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
Y
Index= No. works with
cost overrun/ Total
works * Cost overrun/
Budget cost
No. of days delayed

from scheduled date
O
Y
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
No. of days delayed

from scheduled date
Implementation of action plan on work

culture improvement initiatives as per
schedule.
Conducting leadership effectiveness
survey as per schedule
HRX02701 HRX
Design of questionnaire for

conducting Leadership Effectiveness
Survey as per schedule.
HRX02702 HRX
Administering survey questionnaire to

assess the Leadership Effectiveness
Survey and analysis of data as
scheduled.
HRX02602 HRX
HRX02700
HRX
HRX02703 HRX
HRX02800 HRX
HRX02900 HRX
HRX03000 HRX
Implementation of action plan as per

schedule to improve the Leadership
Effectiveness Survey.
Number of agrieved employees
counselled.
Development of centralised coding
and standardisation of works contract
as per schedule.
% productive hours lost due to strikes/
lockouts and labor unrest.
Y
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
O
O
N
Number
No. of days delayed

from scheduled date
C
O
N
% hours lost/ total
hours
Time Index
HRX03100 HRX
Holding structured meetings of

Unions/Associations with Head of
Unit/GM/AGM(HR) as per schedule
Percentage of issues resolved out of

the ones agreed in various structured
meetings with unions/associations.
Percentage of meetings of bi-partite
fora organised as per plan.
% issues resolved/
total issues discussed
No. of days delayed

from scheduled date
% issues resolved/
total issues discussed
HRX03500 HRX
Percentage of issues resolved out of

the ones agreed in the meetings of
bi-partite fora.
Timely and effective conduct of
elections.
HRX03600 HRX
Timely and effective conduct of

various sports/games events as per
schedule.
HRX03700 HRX
Reduction in number of contract

labour through various initiatives like
enhanced outsourcing/ VRS etc.
HRX03200 HRX
HRX03300 HRX
HRX03400 HRX
No. of days delayed

from scheduled date
No. of days delayed
from scheduled date
No's reduced
HRX03701 HRX
Organising workshops with line

managers on the various aspects and
issues on Contract Labour as
scheduled.
HRX03702 HRX
Identifying the areas and action plan

for reducing the number of contract
labour jointly with line managers.
HRX03703 HRX

reduction of contract labour as
scheduled.
HRX03800 HRX
HRX03801 HRX
HRX03802 HRX
No. of employees redeployed

consequent upon outsourcing of
services and non-core activities as
per plan.
Identification of activities to be
outsourced as per schedule.
Finalisation of methodology for
outsourcing by specified date.
O
O
C
HRX04000 HRX
Identification of manpower
requirement at unit level and getting
the sanction to fill up the posts by
specified date.
HRX04001 HRX
Generation of data on category and

skillwise manpower gap by specified
date.
HRX04002 HRX
Submission of proposal on
manpower requirement to Corporate
Office after proper analysis &
complete in all respects
HRX03902 HRX
N
No. of days delayed
from scheduled date
HRX03903 HRX
HRX03901 HRX
No. of days delayed

from scheduled date
Development of a system for

manpower planning by specified date
Gathering input on present system by
specified date
Finalising the revised system by
specified date
Issue Guidelines for 'Core' & 'NonCore' activities by the Units
HRX03900 HRX
Time frame / No. of

days delayed from
scheduled date
No's redeployed.
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
C
O
C
C
N
N
N
Y
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Y
Y
N
Y
No. of days delayed
from scheduled date
Y
No. of clarifications
sought by Corp office
No. of days delayed

from scheduled date
HRX04100 HRX
HRX04101 HRX
Induction of manpower as per plan/

with in the specified time.
Preparation/review of norms/criteria
for various aspects of the recruitment
process and sharing the same with all
concerned by specific date.
N
No. of days delayed
from scheduled date
HRX04200 HRX
Notifying the vacancies/ getting the

applications/ screening and
shortlisting candidates for selection by
specific date.
Organising the selection process for
positioning by specified date.
% of employees assessed for skill
inventory.
HRX04201 HRX
Designing a system for collecting data

for compiling skill inventory by specific
date.
HRX04202 HRX
Implementing and maintaining the

system developed for skill inventory
by specific date.
HRX04102 HRX
HRX04103 HRX
HRX04400 HRX
No. of employees redeployed as a

part of HR optimisation as per plan.
Induction of fixed tenure appointees
by specified date.
HRX04500 HRX
No. of improvement projects

implemented as per plan based on
Township residents Satisfaction
survey.
HRX04501 HRX
Preparation and administering survey

questionnaire to assess the
satisfaction score of Township
residents as per schedule.
HRX04300 HRX
HRX04502 HRX
HRX04503 HRX
Identification of areas for

improvement and action planning to
improve the satisfaction score of
township residents as per schedule.
Implementation of action plan to
improve the satisfaction score of
township residents as per schedule.
No. of days delayed

from scheduled date
O
O
O
N
No. of days delayed
from scheduled date
%
N
Y
No. of days delayed

from scheduled date
C
Y
No. of days delayed
from scheduled date
No. redeployed
No. of days delayed

from scheduled date
No. implemented/
total
No. of days delayed

from scheduled date
C
Y
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
Y
Number
HRX04600 HRX
HRX04700 HRX
HRX04701 HRX
HRX04702 HRX
HRX04800 HRX
No. of projects undertaken and

implemented on rain water harvesting
and energy conservation.
Increase in revenue through township
facilities.
Review of norms for rent/lease rent
for township facilities for outsiders by
specified date.
Increase in collection of rent from
non-BHEL residents.
% of unauthorised occupants evicted
in township.
O
O
Y
% increase over last
year
No. of days delayed

from scheduled date
O
O
O
N
year
% evicted/ total to be
evicted
N
N
HRX04900 HRX
No. of jhuggies/ unauthorized

construction removed/rehabilitated.
HRX05100 HRX
Average cycle time from EO court

order to execution/ compliance
Plantation of trees/shrubs/lawns as
per target.
HRX05200 HRX
Number of social/national
festivals/functions organised in
township/project sites.
HRX05300 HRX
No. of Community Development

initiaves like Medical Camps/ Blood
donation/ upgrading of school
facilities in neighbouring villages/
literacy programmes etc.
HRX05000 HRX
HRX05400 HRX
HRX05500 HRX
HRX05600 HRX
HRX05700 HRX
HRX05800 HRX
No. of participant mandays on

programs on official language
implementation including Hindi on
Computers.
Number of seminars conducted on
official language act for PSUs.
Number of participants in Hindi
competition .
Percentage compliance of Sec 3(3)/
Rule 5/6 & 11of Official Languages
Act/ 1963 and Rules 1976.
Percentage increase in Hindi
Correspondence
HRX06200 HRX
Percentage compliance of the

assurance(s) given to various
inspection agencies of Rajbhasha
including Parliament Committees.
Publication of annual souvenoir on
Rajbhasha as per schedule
Timely updation of roster on Hindi
knowledge
No. of Training man days per
employee per year
HRX06201 HRX
Revisiting the system for training

need identification at all levels by
specific date.
HRX06202 HRX
Designing and organising training

programmes as per the identified
training needs by specific date.
HRX05900 HRX
HRX06000 HRX
HRX06100 HRX
HRX06300 HRX
No. of persons trained in Technical

Skills including multi-skill training as
per plan.
HRX06301 HRX
Revisiting the present system of

multiskilling by specific date to
enhance its effectiveness.
O
O
No.done/ No. planned

% reduction in Av.
Cycle time
% of total plantation
area covered
N
Y
Number
O
N
Number
N
Number
O
O
O
N
Number
Number
N
N
%
O
O
N
%
%
O
O
O
O
N
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Trg. Mandays/
employee
N
N
Y
No. of days delayed

from scheduled date
O
Y
No. of days delayed
from scheduled date
Y
Number
Y
No. of days delayed
from scheduled date
HRX06302 HRX
Implementation of the revised multi

skill training programme by specific
date.
HRX06400 HRX
% completion of training programs as

identified in MAP for executives and
other employees as per present
system in units.
HRX06401 HRX
Designing training programmes as

per the identified training needs by
specific date.
HRX06402 HRX
Organising training programmes as

per the identified training needs as
per schedule.
HRX06403 HRX
Planning and Preparation of Annual

Training Programme Calendar by
specified date
No. of days delayed

from scheduled date
C
Y
%
Y
No. of days delayed
from scheduled date
Y
Time Index
Y
No. of days delayed
from scheduled date
N
Time Index
HRX06500 HRX
New training programs developed &

implemented in the year as per
schedule.
HRX06600 HRX
Improvement in the performance of

Trade Apprentices with reference to
the average marks scored by them in
the National Trade Test.
Av. Marks
HRX06700 HRX
No. of joint training programmes with

customers/suppliers/institutes as per
plan.
No. & Training

Effectiveness index
No. of days delayed

from scheduled date
HRX06701 HRX
Identifiy the partners for conducting

joint training programmes and
designing the programme by specific
date.
HRX06702 HRX
Organising joint training programmes

with customers/suppliers/institutes as
per schedule.
HRX06800 HRX
Devpt.and implementation of new

training module for promotee
supervisors/Executives by specific
date.
HRX06900 HRX
No. of awards won in National and

Regional Level competitions by
Apprentices.
HRX07000 HRX
Production completion with reference

to the budget. (For HRDC workshop)
Rs./Tonnage
HRX07100 HRX
Increase in revenue through

HRDC/HRDI programmes for nonBHEL participants.

year
Y
Time Index
Y
No. of days delayed
from scheduled date
Y
Number
N
HRX07102 HRX
Number of programmes planned &

conducted for other organisations at
their place.
Revenue through consultancy in the
area of expertise.
HRX07200 HRX
Development of a system for

competency mapping/ as per
schedule.
HRX07201 HRX
Finalisation of approach for

competency mapping by specified
date.
HRX07202 HRX
Piloting of competency mapping

system at one major unit as per
schedule.
HRX07101 HRX
Number
O
O
HRX07400 HRX
Number of projects useful for BHEL

identified and completed through Inplant trainees/Vocational trainees
HRX07500 HRX
Percentage inprovement in feedback

ratings by the participants of training
programmes
HRX07800 HRX
HRX08000 HRX
Ensuring compliance to various

statutory provisions
Redesign of MAP system for next
cycle as per schedule
HRX08001 HRX
Compilation & analysis of feedback

for redesign of MAP as per schedule
HRX07900 HRX
Y
No. of days delayed
from scheduled date
HRX07301 HRX
Announcement regarding various

awards like Swasth Karmachari/
Excel etc as per schedule.
Y
No. of days delayed
from scheduled date
Setting up of Question Papers,

Evaluation of Answer Sheets and
Evaluation of Project Reports
submitted by Engineer/ Executive
Trainees
HRX07700 HRX
HRX07600 HRX
No. of days delayed

from scheduled date
HRX07300 HRX
Procurement and issue of Gift items/

uniform cloth/ shoes and other items
by specific date.
No. of Workers Education
Programmes organised as plan.
Rs.
No. of days delayed
from scheduled date
Deployment of the competency

mapping system across the
organisation to E6 and above levels
by specific date.
Timely implementation of ET training
mudules as per schedule.
HRX07203 HRX
Y
No. of days delayed
from scheduled date
Time Index
N
Number
N
Feedback rating
Time Index
O
O
Y
Number
No. of days delayed

from scheduled date
O
O
C
N
No. of non
compliances reported
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
N
N
No. of days delayed

from scheduled date
HRX08002 HRX
Review & redesign specific module(s)

as per requirement by specified date.
Module to be mentioned in action
plan box.
HRX08100 HRX
Communication & training of MAP coordinators for implementing modified

system at units by specified date
HRX08200 HRX
Updation of MAP database - all

changes to be incorporated within 30
days of event
HRX08300 HRX
Review & re-design of KRA Masters &

incorporating changes in the system
by specified date
HRX08400 HRX
Organising & conducting Roll-out

workshops at unit level for MAP
changes as per schedule
C
No. of days delayed
from scheduled date
N
% cases updated
No. of days delayed

from scheduled date
O
N
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
HRX08500 HRX
Implementing design changes for

current year MAP cycle as per
schedule
HRX08600 HRX
Responding to queries on HELP

DESK within specified time
N
% queries responded
No. of days delayed

from scheduled date
HRX08800 HRX
Finalising of Corporate/ unit level

Balanced Score Cards by specified
date
Evaluation of unit level Scorecards by
specified date
HRX08900 HRX
Compilation & submission of various

SC/ST/OBC/PH/Ex-Sevicemen etc.
Returns as per schedule
HRX09000 HRX
% of grievances related to SC/ST

remaining unresolved at the end of
the year including ones received
during the current year
HRX09100 HRX
% of VIP references replied within

specified time.
HRX09200 HRX
No. of improvement initiatives

implemented based on EPS results.
HRX09201 HRX
Design of questionnaire for

conducting employee perception
survey by specified date.
HRX09202 HRX
Administering survey questionnaire to

assess the Employee perception and
analysis of data as per schedule.
HRX08700 HRX
O
O
N
Time Index
Time Index
O
Y
%
Y
% replied
Number
C
Y
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
No. of days delayed

from scheduled date
HRX09203 HRX

improve the EPS score by specific
date.
HRX09204 HRX

improve the EPS score by specific
date.
HRX09300 HRX
Improvement in the employee

satisfaction score on HR deliverables
measured through internal customer
perception survey.
HRX09301 HRX
Preparation and administering by

specific date survey questionnaire to
assess the satisfaction score on HR
deliverables.
HRX09302 HRX

improve the satisfaction score on HR
deliverables by specified date.
HRX09303 HRX

improve the satisfaction score on HR
deliverables by specific date.
HRX09400 HRX
No. of 5S projects identified and

deployed as per plan in HR
department as per schedule.
Y
No. of days delayed
from scheduled date
Y
ICPS Score
No. of days delayed

from scheduled date
C
Y
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
Y
Time Index
HRX09600 HRX
Operating availability of fire safety

equipments.
Cost savings through rationalization
of security personnel.
HRX09700 HRX
Designing & implementing new

initiatives to safe guard Company
Properties by specified date.
HRX09701 HRX
Identification of initiatives/ formulation

of system and action plan for
protecting company properties.
HRX09702 HRX
Implementaion of action plan by

specific date for protecting company
properties.
HRX09800 HRX

Inspection report paras/ Action Taken
Reports etc. furnished within specified
time (2 weeks)
HRX09900 HRX

paras within specified time (4 weeks)
HRX09500 HRX
O.A. Factor
Rs.
Number
C
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
%
Y
%
HRX10000 HRX
Timely inputs to unit/corporate finance

for inter-unit re-conciliationof
accounts
Time Index
O
Y
Time Index
HRX10100 HRX
HRX10200 HRX

for BUDGET/FLASH/MIRs etc.
Satisfaction Score
HRX10401 HRX
Achieving Business excellence thru'
TQM at Deptt. level
Preparation of action plan based on
Position report
HRX10402 HRX
HRX10201 HRX
HRX10300 HRX
HRX10400 HRX
HRX10700 HRX
Writing & getting the approval of the

relevant chapters of enablers / results
of TQM position report for the unit
within specified date.
management Portal
schedule
HRX10800 HRX
HRX10900 HRX
HRX11000 HRX
HRX10403 HRX
HRX10500 HRX
HRX10600 HRX
O
O
Y
Score
Time Index
C
Number of new
circles
TQM Score
No. of days delayed

from scheduled date
Time Index
Y
No. of days delayed
from scheduled date
O
C
C
C
Y
No. of days delayed
from scheduled date
Number
Time Index
Y
N
Y
No. of days delayed

from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
HRX11100 HRX
No. of days delayed

from scheduled date
HRX11200 HRX
HRX11300 HRX
HRX11400 HRX
No. of Professional articles & papers

contributed in media/ conferences.
HRX11600 HRX
No. of abstracts made after reading

books / journals / articles in the area
of resopnsibility / job being performed
for improving and updating
knowledge / skills
Number of initiatives pertaining to
WIPS
HRX11700 HRX
Finalising system for evaluation of

training effectiveness by specified
date
HRX11800 HRX
Review and finalisation of

Normalisation design as per schedule
HRX11500 HRX
HRX11900 HRX
Review and revision of specific HR

systems to align with business
requirements eg. Manpower planning/
recruitment/ etc (to be mentioned in
action plan box)/ by specific date.
HRX11901 HRX
Preparation of revised policy/ scheme

(details to be given in action plan) for
approval by specific date
HRX11902 HRX
HRX12000 HRX
Isuue of detailed guidelines for

implementation of revised scheme
(details to be given in action plan) by
specific date
Adminstration and implementation of
MAP as per schedule
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
No. of articles
Number
C
O
Y
Number
No. of days delayed

from scheduled date
C
Y
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
Y
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
C
O
N
Time Index
HRX12100 HRX
Budget proposals/ Allocation and

Judicious spending
HRX12200 HRX
Acquisition of various
documents:modern methods to
enable faster availability of the
documents. Collection building
activity
HRX12201 HRX
Acquisition of Books
HRX12202 HRX
HRX12203 HRX
Acquisition of Periodicals
Acquisition of Standards/ Patents/
Reports/ Photocopies etc.
HRX12300 HRX
HRX12301 HRX
Technical processing of documents

Classification and Cataloguing
O
O
HRX12302 HRX
HRX12400 HRX
HRX12401 HRX
HRX12402 HRX
Online catalogue (OPAC). Provision

and maintenance for sharing within
the Unit/Outside units
Modernisation and Automation of
library/information services
Automation of library house keeping
operations
HRX12403 HRX
Automation of circulation system

Online catalogue. Conversion of card
catalogue
HRX12500 HRX
Maintenance/administration/upkeep
of various library/information
operation
HRX12600 HRX
HRX12601 HRX
Maintenance of systems
Stock verification and auditing of
library collection as per schedule
HRX12700 HRX
Interaction with other units of BHEL

for information resource sharing
Number
Y
Number
Number
Number
Number
Y
Y
Y
Number
Y
Y
Percentage of work
Number/percentage
Percentage of work
Number of documents
Percentage of work
Number of documents
Number of systems
No. of days delayed

from scheduled date
Number of queries
attended
Number
O
HRX12702 HRX
Interlibrary lending of
documents(manual/electronic
methods
Acquisition of databases at central
location for online resource sharing
HRX12703 HRX
Administration of LAN/VPN services
HRX12800 HRX
Harnessing Internet Sites for

exploring new avenues in literature
sources. E-governance and edelivery
HRX12701 HRX
Number of documents
N
Number
Timely updation
N
N
Number
C
HRX12801 HRX
HRX12802 HRX
HRX12803 HRX
HRX12804 HRX
HRX12900 HRX
HRX12901 HRX
HRX12902 HRX
HRX12903 HRX
HRX12904 HRX
HRX12905 HRX
Methods of e-delivery of
documents(procurement)
Downloading of free documents(ejournals)
Automated methods in dissemination
of information
Current awareness services:library
bulletin/ information brochures on
new services
Planning and development of digital
library as per schedule
Digitisation of existing resources as
per schedule
Acquisition of e-books as per
schedule
Replacing print versions with eversions of journals as per schedule
Training and education of users in eversions
% Improvement in internal customer
satisfaction score
HRX13000 HRX
Computerisation of documents
HRX13100 HRX
Completion of translation of technical

documents
HRX13200 HRX
Formatting/ Proof Reading and

preparing final version of translation
for despatch
HRX13300 HRX
Editing of translation job done by

others
O
O
C
Timely updation
N
N
No. of days delayed

from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Number of programs
C
O
O
N
N
N
N
N
Y
Number of pages
converted into soft
copy vis--vis target
in a year
Number of pages
translated vis--vis
target in a year
Number of pages
formatted vis--vis
target in a year
Number of pages
edited vis--vis target
in a year
Number of words
compiled
HRX13600 HRX
HRX13700 HRX
Identification of OCR software/ test

use and installation on server for use
by various departments/Labs and
initial guidance as per schedule
HRX13500 HRX
Number
Number
Collection of subject specific

terminology from day to day
translations and development of
subject specific glossary to do any
future jobs more efficiently
Creation of database for Translation
jobs as per schedule
Database Maintenance and Data
Entry as per schedule
HRX13400 HRX
Number
No. of days delayed

from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Y
Y
HRX13800 HRX
Unit/NC/Function/Department level
Balance Score Card
HRX13900 HRX
Development of an on-line system by

specified date for RECHS Data
Management
HRX14000 HRX
Classification of activities as 'Core'&

'non-core' in accordance with Corp.
guidelines within specified days of
receipt of guidelines
HRX14200 HRX
Issue of Guidelines relating to

benefits payable for the suspension
period treated as on duty on
reinstatement.
Finalisation of stakeholder Grievance
Redressal system.
HRX14300 HRX
Reduction in time in review and

updation of BHEL CDA Rules in
accordance with instructions of
Central Vigilance Commission and
Department of Public Enterprises
HRX14400 HRX
Completion of all milestone for

finalization of an approach paper on
career planning in BHEL
HRX14401 HRX
To identify, collate and document

literature from various studies,
reports, journal paper, magazine
articles, and library collection.
HRX14402 HRX
To interact with various organization

and get details of the contemporary
career planning practices in those
organizations.
HRX14100 HRX
HRX14501 HRX
Compilation of inputs and draft

approach paper for approval by
specified date.
Preparing a career planning scheme
for implementation
Preparing career paths of different
functions
HRX14502 HRX
Compilation of inputs and draft report

for implementation by specified date.
HRX14600 HRX
Running Normalisation after carrying

out design changes, if required, and
posting results on e-MAP as per
schedule
HRX14403 HRX
HRX14500 HRX
Balanced Scorecard
Rating (5/4/3/2/1)
No. of days delayed

from scheduled date
C
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
O
C
N
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
N
Time Index
Y
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
N
No. of days delayed
from scheduled date
O
C
C
N
Time Index
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
Y
Y
Y
No. of days delayed
from scheduled date
HRX14601 HRX
Timely sanitisation of data on all the

decentralised servers and merging on
the central server
HRX14602 HRX
Conducting Test run and verifying

results by specified date before the
final run
No. of days delayed

from scheduled date
O
No. of days delayed
from scheduled date
O
HRX14603 HRX
HRX14700 HRX
Timely processing of Community

Development Initiatve proposals
received from Units for approval of
budget & Processing of
donations/financial assistance and
grants to various bodies within the
specified time.
HRX14800 HRX
HRX15000 HRX
HRX15100 HRX
Timely processing of Imports Ocean

freight/air freight/air agencies bills
involving huge amounts (involving
crores of value - audit resulting in
savings in lacs of rupees viz..
classification , currency exchange
rates etc..)
HRX15200 HRX
Appointment of implementation
partner by specified date for HRMS
including finalization of RFPs and
deliverables.
HRX15300 HRX
Processing of representation received

by CMD/Director during their visits to
Units & putting up recommendation
within 15 days of each Quarter.
Y
No. of days delayed
from scheduled date
Formulate strategy for classroomcum-distance learning - develop CBT

module
HRX15202 HRX
% cases processed
HRX14900 HRX
HRX15201 HRX
No. of days delayed

from scheduled date
Review of Personnel Manual by

specified date to weed out redundant
rules and create a system for regular
updation of the print and soft versions
Finalization of tender document for

identification of implementation
partner for ERP-HR
Evaluation of tender & Selection of
Implementation partner for ERP-HR
Y
No. of days delayed
from scheduled date
Analysis of output of final run and

setting right abberations thru manual
over ride and posting of final results
on e-MAP by specified date
Preparing a scheme for competency

enhancement of HR personnel by
specified date
N
No. of days delayed
from scheduled date
N
Saving in Rupees
No. of days delayed

from scheduled date
C
N
No. of days delayed
from scheduled date
No. of days delayed

from scheduled date
% recommendations
put up within specified
time
HRX15400 HRX
HRX15500 HRX
HRX15600 HRX
HRX15700 HRX
HRX15800 HRX
Clearance of model contract proposal

received from Units within specified
time
Facilitation and implementation of the
system of assessing effectiveness of
trg. progs.
Creation of FAQ related to employee
benefits
Planning of activities related to house
keeping for the changing needs.
Management of small assets and
furniture within the budget
HRX16100 HRX
Processing of proposals under BHEL

Land Use Policy
Employees transportation
arrangement
Management of central mailing,
speed post and courier services
HRX16200 HRX
Timely ensuring the setting of

Question papers, evaluation of
Answer Sheets of Examination of
Apprentices / ETs.
HRX15900 HRX
HRX16000 HRX
Time Index
O
% of trg.progs.
covered by new
system
Date
Number of activities
No of days.
Timely organised
% completion on time
Time Index
O
N
Time Index
HRX16400 HRX
System for introducing Knowledge /

Experiences sharing and
Presentations forum for PASAA Trade
Apprentices.
Study and preparation of eMaterial for
training programmes.
HRX16500 HRX
Timely preparation and submission of

results of AITT examination to RDAT
Kanpur.
HRX16600 HRX
Facilitating and Guiding Syndicate

Presentations in training programmes
HRX16700 HRX
Pre-processes conductance for

startup of On-the-job training of
Apprentices.
HRX16300 HRX
C
C
N
Nos. of slides / pages
of Material.
Time Index
HRX17000 HRX
NOs. OF CUSTOMER / SPECIAL

TRAINING PROGRAMMES
DESIGNED AND ORGANIZED
MAINTENANCE OF ISO / HSE
SYSTEMS
Nos. of faculty sessions delivered in
training programmes.
HRX17100 HRX
INFRASTRUCTURE UPGRADATION
AS PER PLAN
HRX16800 HRX
HRX16900 HRX
Nos. of presentations
Time Index
O
N
Number
Nos. of NCRs
Nos. of Sessions.
Time Index
C
HRX17200 HRX
Submission of Forms to Provident

Fund organisation to obtain National
Social security Number to employees
No. of days delayed

from scheduled date
O
STRATION FUNCTION KRA MASTER - 2006-07

Special
KRA
(Y/N)

KRA
category
(Y/N)
A
B
C
Source of Data for

Measurement
KRA Remarks
Status report on the

project.
IT Initiatives
Reports
Subsidies
MIR/ Monthly subsidy

payments.
HOD
CANTEEN
OTHERS
Feedback register &

report
CANTEEN
Report
CANTEEN
Report
CANTEEN
CANTEEN
Report
Report from Section
head.
Report from Section
head.
MIR on attendance.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
ESTB.
Questionnaire to be
administered to
retired employees
Report
FINAL SETTLEMENT
MIR
HOD
HOD
HOD
Report by the section

head.
HOD
HOD
HOD
Report
HOD
Report
HOD
Report by the Section

I/C
HOD
FINAL SETTLEMENT
MIR/Reports from
Finance.
HOD
HOD
HOD
Report by Section
head.
HOD
Report from Finance

on estimated cost and
actual.
HOD
Unit Head/Unit P&D HOD
Balance Score Card/
report by the section
head.
HOD
HOD
HOD
Concerned
Section/HR head
HOD
HOD
HOD
Report
HOD
Report
HOD
Report
HOD
Report
HOD
HOD
Report
MIR on man days
lost.
Report of each
meeting duly signed
by Unit HR head to be
prepared for
reference
IR
HOD
IR
Report of each
meeting duly signed
prepared for
reference
IR
MIR
IR
Report of each
meeting duly signed
prepared for
reference
IR
Status report
IR
Status report
SPORTS
MIR on contract
labour.
CONT. LAB
CONT. LAB
CONT. LAB
CONT. LAB
Office orders issued/
MIR on HR & report
by assessee.
MPP & RECTT
MPP & RECTT
MPP & RECTT
MPP & RECTT
Guidelines issued
Mile stone chart
MPP & RECTT
MPP & RECTT
MPP & RECTT
Report from Section

head.
Approval for
induction/ joining of
incumbent/ Report
from the Section
Head.
MPP & RECTT
MPP & RECTT
MPP & RECTT
MPP & RECTT
MPP & RECTT

MPP & RECTT
Report by Section
head.
MPP & RECTT
MPP & RECTT
MPP & RECTT
Office orders issued/

MIR on HR & report
by assessee.
Status report
MPP & RECTT
Report by Section
head.
TOWNSHIP
TOWNSHIP
TOWNSHIP
TOWNSHIP
MPP & RECTT
Report by Sectio
head on the
milestones achieved. TOWNSHIP
Finance
TOWNSHIP
TOWNSHIP
MIR on unauthorised
occupants.
TOWNSHIP
TOWNSHIP
MIR on evictions.
TOWNSHIP
TOWNSHIP
Report on date of
order and date of
implementation.
Report by Section
head
Report
TOWNSHIP
Status report
TOWNSHIP
Report on number
participants.
Report on number
participants.
Report on number
participants.
Qtrly Progress report
RAJBHASHA
Qtrly Progress report
RAJBHASHA
Report
RAJBHASHA
Report
RAJBHASHA
MIR
RAJBHASHA
MIR on training.
TRAINING
TRAINING
TRAINING
MIR
TOWNSHIP
RAJBHASHA
RAJBHASHA
RAJBHASHA
TRAINING
TRAINING
TRAINING
MIR on no. of trg.
Programmes
identified and
completed.
TRAINING
TRAINING
TRAINING
Date of Issue of
Annual Training
Programme Calendar -
Report by Section
head.
TRAINING
Result decalred by
RDAT.
TRAINING
Report by Section
head and Score card. TRAINING
TRAINING
TRAINING
Report on the mile

stones achieved.
TRAINING
TRAINING
Results declared by
the concerned
agencies.
MIR
TRAINING
Finance/Report by
section I/C
TRAINING
TRAINING
TRAINING
Report on the
developed system
and status as per mile
stone.
TRAINING
TRAINING
TRAINING
TRAINING
Report
No. of days taken

from request received -
Report
TRAINING
Report
TRAINING
Report from Section

head.
WELFARE
Report
WELFARE
Report
WELFARE
Report
WELFARE
Feed back report
OTHERS
TRAINING
OTHERS
OTHERS
Feedback Report
OTHERS
Dept. records
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
Dept. records
OTHERS
Dept. Records
OTHERS
Dept. record to be
maintained for receipt
& despatch
OTHERS
MIR
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
Audit committee as
per system developed
by Haridwar.
OTHERS
Internal customer
perception survey.
OTHERS
Report on number of
equipments installed
and their availability. OTHERS
MIR on Security man
power strength.
OTHERS
Report from Section

head.
OTHERS
OTHERS
Audit deptt.
OTHERS
Audit deptt.
OTHERS
OTHERS
individual/ deptt.
OTHERS
Unit/Corp. Finance
deptt.
OTHERS
Survey Report
OTHERS
Project report
OTHERS
Unit QA/QC
OTHERS
Quality Deptt.
OTHERS
Action plan document OTHERS
Project report
Date of finalisation of
Application document
(position report)
-
OTHERS
OTHERS
OTHERS
Project report
OTHERS
Project report
OTHERS
Project report
OTHERS
Project report
OTHERS
Project report
OTHERS
Project report
OTHERS
Project report
OTHERS
Publications
OTHERS
Records
OTHERS
Report
OTHERS
TRAINING
OTHERS
OTHERS
OTHERS
OTHERS
OTHERS
Acquisition
Records/Budget file
LIBRARY
N
N
N
N
L
L
L
L
M
M
Acquisition/accession
records
records
records
records
Accession
Register/Catalogue
Catalogue/Shelf list
Database
LIBRARY
Database
LIBRARY
Database
LIBRARY
Database
LIBRARY
Database
LIBRARY
Service records/users
feedback
LIBRARY
Service records/users
feedback
LIBRARY
Audit records
LIBRARY
LIBRARY
LIBRARY
LIBRARY
LIBRARY
LIBRARY
LIBRARY
LIBRARY
Requests from
units/services
rendered
TIC records
LIBRARY
TIC records
LIBRARY
Log files
LIBRARY
TIC Records
LIBRARY
TIC Records
LIBRARY
TIC Records
LIBRARY
LAN/VPN log files
LIBRARY
TIC Homepage
LIBRARY
TIC Records/Report
LIBRARY
TIC Records/Report
LIBRARY
TIC Records/report
LIBRARY
TIC Records/Report
LIBRARY
TIC Records
LIBRARY
Questionnaire
LIBRARY
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Deptl. Database
TRANSLATION
Rating declared at
year end by
Corporate / Unit
Management

Department , if covered under
MAP, and can be assigned a
weightage upto 100%
System
implementation date
as per unit balance
score card
Date as prescribed by
C.O.
-
circulation of
guidelines
Issue of Circular
Circulation of revised
CDA Rules
-
Final Document
Records/Relevant
document
Records/Relevant
document
Draft Paper
Approval of Finalized
Scheme
-
Relevant document
Eight major functions would be covered and the
Final Document
Records
No. of days delayed

from scheduled date
Records
Records
Relevant records
Scheme document
Record
Preparation of module
by target date
-
Payment Records
Status Report on the

Project
Status Report
Status Report
Quarterly Reports
Date of approval
Records
Date of issue of the
FAQ
Report
Need based requirements.
Report
Furniture is procured and distributed depending
date on which
complete proposal is
received
Corporate EMX
Report
essential service
Report
Essential service
Process Completion
Dates.
It is major activity and has dependency on other
Documentation
Slides / pages of
Materal.
It is Key activity of Training Workshop.
New key activity. This will inculcate learning and
Developmental activity for enhancing quality and
Nos. of days taken

from date of
examination to
sending of result.
Soft / Hard copies of

presentations
Very useful process in learning.
Activity duration.
It is Key activity to initiate training.
THESE ARE IMPORTANT PROGRAMMES.
PROGRAMME
CONDUCTANCE
DOCUMENTS
Audit Outcome
IT IS ESSENTIAL REQUIREMENT.
Faculty records.
Promote and motivate trainer competency.
COMPLETION OF
PLANNED
UPGRADATION
CRITICAL KRA
Map system
a new activity entrusted by Provident Fund orga
ns would be covered and their activities identified to make individual functional cases and then draw out a generic model of career planning
ed and distributed depending on departmental requirements based on SAC approval
and has dependency on other departments. It requires extensive chasing and monitoring.
his will inculcate learning and sharing culture.
ivity for enhancing quality and avaiability of material to participants.
Training Workshop.
s in learning.
initiate training.
ORTANT PROGRAMMES.
REQUIREMENT.
ate trainer competency.
usted by Provident Fund organisation
model of career planning scheme for the company.
MEDICAL FUNCTION KRA

KRA ID
Function ID KRA Description
KRA Unit of
Type measurement
Critical
KRA
(Y/N)
MEDICAL
HSX00100
HSX
Percentage Improvement in Quality

and accuracy of diagnosis/
treatment
HSX00200
HSX
Customer Satisfaction
Survey(Regular & Retired and NE
Patients)
Customer
satisfaction score
HSX00300
HSX
Percentage
reduction
as compared to
last year
OR %escalation
as compared to
last year
HSX00400
HSX
Reduction in cost of treatment

without compromising Quality.
A) In
house treatment
B) Referral treatment
CONTAINMENT in cost of
treatment without compromising
quality A)In house treatment
B)Referral treatment.
Implementation of OHS activities.
No of OHS
activities
implemented
HSX00500
HSX
Implementation of Family welfare

and immunization programs
Numbers of
Programes OR
Number of
beneficiaries
HSX00600
HSX
Reduction in inventory
No of days of
inventory
HSX00700
HSX
Increase in no of community health

programs
Programme Hours
(numbers
of programs X
number
of Hrs)
HSX00800
HSX
Increase in Revenue generation

from NE/ERNE patients
% increase over
previous
year
HSX00900
HSX
Increase in no of Preventive Health

Programs & awareness
programs/work shops/camps
Programme Hours
(numbers
of programs X
number
of Hrs)
HSX01000
HSX
Adaptation of new health care

practices
Numbers of new
programs
introduced.
HSX01100
HSX
Increase in No. of Education

Programs conducted for
paramedical staff
Programme Hours
(numbers
of programs X
number
of Hrs)
HSX01200
HSX
Increase in no of Quality
circles/OHSAS/ISO/5S
implementation
Programme Hours
(numbers
of programs X
number
of Hrs)
HSX01300
HSX
No. of Academic activities
No. of talks,
papers
presented/publish
ed no.
of CME hrs.
attended
HSX01400
HSX
Conducting annual Medical Audit

as per Corporate guidelines &
submission of report to CMS/CO by
28th February of the financial year .
No. of days
delayed from
scheduled date
HSX01500
HSX
Computerisation of basic health

data of all employees in the unit by
specified date.
% completion by
specified date
HSX01600
HSX
Increase in no. of new/ special

procedures/ surgeries conducted
over previous year.
Number
conducted
ADMINISTRATIVE
HSX01700
HSX
Introduction of cost effective new

techniques in medical purchases
Saving in Rs.
HSX01800
HSX
Vision for joint ventures
No. of joint
ventures.
HSX01900
HSX
Implementation of new programes

of Hospital Management System in
Medical department
No. of new
activities
HSX02000
HSX
Reply to Govt. Audit queries,

Inspection report paras, Action
Taken Reports etc. furnished within
% responses sent
within specified
time
HSX02100
HSX

weeks)
% responses sent
within specified
time
HSX02200
HSX

Time Index
HSX02300
HSX

by specified date
No. of days
delayed from
scheduled date
HSX02400
HSX
HSX02500
HSX
Number of new
circles
TQM Score
HSX02600
HSX

management Portal
No. of days
delayed from
scheduled date
HSX02700
HSX
Number
HSX02800
HSX
Time Index
HSX02900
HSX

schedule
No. of days
delayed from
scheduled date
HSX03000
HSX
No. of days
delayed from
scheduled date
HSX03100
HSX
No. of days
delayed from
scheduled date
HSX03200
HSX
No. of days
delayed from
scheduled date
HSX03300
HSX
No. of days
delayed from
scheduled date
HSX03400
HSX
No. of days
delayed from
scheduled date
HSX03500
HSX
Providing and supervising

qualitative patient care in the
concerned area.
Customer
Satisfaction Score
HSX03600
HSX
HSX03700
HSX
HSX03800
HSX
No. of Reports
generated
No. of innovative
programmes
Saving in Rs.
HSX03900
HSX
Preparation of Reports/Data as per

plan.
Health care best practices
implemented as per plan.
Reduction in cost of patient care
without compromising quality.
Maintenance of inventory record.
HSX04000
HSX
HSX04100
HSX
Preventive community health

programmes
Safe disposal of bio-medical waste
HSX04200
HSX
HSX04300
HSX
HSX04400
HSX
HSX04500
HSX
Timely indent and distribution of

material
Quality improvement initiative as
per plan
Reduction in waiting time for
investigative procedures
No. of educational programmes for
subordinates
PARA-MEDICAL
C
O
O
C
C
C
Value of stock
inventory
No. of
Programmes
Satisfaction score
No. of emergency
indents made
Number of
initiatives
% reduction in
time
Number
HSX04600
HSX
No. of quality systems incorporated

QC/5S/TQM / OHSAS
No. of
programmes
HSX04700
HSX
HSX04800
HSX
Upkeep & maintenance of

equipments
Quality & accuracy of patient care
Nurses/Technicians /
Physiotherapists
No. of days of
break down
Satisfaction score
in %
HSX04900
HSX
HSX05000
HSX
HSX05100
HSX
Quality & upkeep of

Hospital/Dispensaries
Participation in implementation of
Computerisation
etc.
HSX05200
HSX
HSX05300
Satisfaction score
in %
No. of
Programmes
Time Index
Time Index
HSX

on Position report
No. of days
delayed from
scheduled date
HSX05400
HSX
Time Index
HSX05500
HSX
Balance Score Card
Balanced
Scorecard Rating
(5/4/3/2/1)
L FUNCTION KRA MASTER - 2006-07

Special
KRA
(Y/N)
Universal
KRAs
category
(Y/N)
A
B
C
Source of Data for

Measurement
Verfication of 20 random
records 50% OP& 50% IP by
MS/Reviewer. Keeping in mind
clinical documentation, relevant
investigations & provisional
diagnosis with final treatment,
response to the treatment.
Remarks
Clinical Examination of patients.

Documentation of Clinical
notes, investigation.
Diagnosis
Provision/Final.
Relevance of
Format to be formed
Remarks
To set base
line Cleanliness 5 -S, disposal
of biomedical waste.
Records
Remarks
1.
Judicious referrals
2. Judicious
prescription.
3. Reduction in
frequency of follow up visits.
Title of the programsRemarks
Organisation participation &

maintenance
Health Data
Title
of the programs
Records
Remarks
1. Reduction local
purchase
2. Judicious use of Drugs &
investigation
3. Minimal
Title of the programs

Remarks
1. E-mail Communications,
publicity.
Records
Remarks
publicity of hospital profile
Competitive tariffs
Empanelments of non BHEL

remarks
Awareness programs at work
place
Public lectures

Remarks
Minimal
Invasive
surgery
Title
of the
programs
Title of the Papers/talks/CME
Audit to be conducted as per

guidelines issued by CMS/CO.
Audot report duly signed by Unit
Medical Head & sent to
CMS/CO.
Details of the procedure
Records
Remarks
auto indenting
ecom/reverse action,
central purchasing.
QUE (Quality
Uniformity Economy)
Diagnostic centres &hospital

entered for joint ventures
Number of new data generated

through Hospital Management
System
Record maintained by Audit

deptt.

deptt.
individual/ deptt.
Record maintained by Unit

Head/Unit P&D
Unit QA/QC
Quality Deptt.
Case Document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Source is data of satisfactory

score parameter outlined in the
format.
Periodical evaluation of
sectional performance
Title of the adopted best
practice
Judicious use of consumables
and energy.
Periodic verification of inventory
records.
Title of the programmes
Format of satisfactory score
Verification by Appraiser for

availability of items.
Tile of the innovation
As per satisfactory format and

360 Appraisal.
Titles
Titles
Timely initiative measures taken

for rectification
360 Appraisal
As per satisfactory format
Title of programmes and

implementation
Project report
Project report
Rating declared at year end by

Corporate / Unit Management
KRA Remarks

/Function / Department , if covered
under MAP, and can be assigned a
weightage upto 100%
PLANNING & DEVELOPMENT FUNCTION K

KRA ID
FUNCTION
KRA Description
KRA
Type
KRA Unit of
Measurement
PDX00100
PDX
Development of Company/ Unit

/Product/Function level Balanced
Score Card by specified date.
No. of days
delayed from
scheduled date
PDX00200
PDX
Monitoring - Balanced Score Card- Quarterwise Data to be finalised by 7th of

subsequent month
Time Index
PDX00300
PDX
Formulation of Broad Objectivesfor

CO/Unit/Prod/Function by specified
date.(To be selected while fixing targets)
No. of days
delayed from
scheduled date
PDX00400
PDX
Formulation of Revenue Budget for CO/

Unit/ Div/Prod/Func by specified date.
(To be selected while fixing targets)
No. of days
delayed from
scheduled date
PDX00401
PDX
Preparation of monthwise budget after

Board approval.
No. of days
delayed from
scheduled date
PDX00500
PDX
Half Yearly Review of Operations
for CO/
Unit/ Div/Product / Function/ Dept
(To be selected while fixing
targets)
% of shortfall
made up in LE
PDX00600
PDX
Flash Report CO/Unit/
Div (To be
selected while fixing targets)
Variation in Flash
Vs Boardadopted figures in
April
PDX00700
PDX
Operations Planning & Monitoring
PDX00701
PDX
Operations planning & monitoring Turnover

for CO/ Unit/ Div/Product / Function/ Dept
Achievement Vs
Targets.
Achievement Vs
Targets.
PDX00702
PDX
Operations planning & monitoring Project

deliveries for CO/ Unit/ Div/Product /
Function/ Dept (To be selected while fixing
targets)
Achievement Vs
Targets.
PDX00703
PDX
Operations planning & monitoring Materials

for CO/ Unit/ Div/Product / Function/ Dept
Achievement Vs
Targets.
PDX00704
PDX
CLEARANCE OF LETTER OF CREDITS

(LCs) BY P&D within specified time.
% of LC's cleared
in the specified
time
PDX00800
PDX
Assessment of Plant Performance/ SIP
PDX00900
PDX
Submission of Management Information
Achievement Vs
Targets.
Time Index
PDX00901
PDX
Reports as per schedule.

Status of billing & valuation of Reciept cum
despatch report( RDR) by specified time.
Time Index
PDX01000
PDX
Time Index
PDX01001
PDX
Techology Gaps-Identification and bridging

of gaps
Identification of Technology Gaps &
preparing Business plans for identified
Products within specified schedule.
Time Index
PDX01002
PDX
Bridging of Technology / Business Gaps

through introduction of TCAs/PIRs/JVs/
Mergers & Acquisitions Projects.
Time Index
PDX01100
PDX
Formulation of Strategic / Business/

Divisional/Product Plan by specified
date.
No. of days
delayed from
scheduled date
PDX01200
PDX
Revisiting and Review of Strategic /

Divisional/Business/Product/
Functional Plans by specified date.
No. of days
delayed from
scheduled date
PDX01300
PDX
Environmental Information Compilation &

Analysis for Business Impact by specified
date.
No. of days
delayed from
scheduled date
PDX01400
PDX
Benchmarking of Company/Unit/Product
Performance
No. of days
delayed from
scheduled date
PDX01401
PDX
Analysis of company performance through

Benchmarking against international /
national companies
No. of days
delayed from
scheduled date
PDX01402
PDX
Development of action plan for

improvement.Detailed action plan for each
criteria with milestone dates to be prepared
by specified date.
No. of days
delayed from
scheduled date
PDX01500
PDX
Development /formulation of
Feasibility Reports (FRs)/Investment
proposals for CO/ Unit/Product/
Function level
Number of FRs
prepared Vs
Target
PDX01600
PDX
Annual Plans Formulation (Capital) for

CO/Unit/Product/Function by
specified date.
No. of days
delayed from
scheduled date
PDX01601
PDX
Formulation of Minor Capital Budget by

specified date ( including manufacturing
technology development) .
No. of days
delayed from
scheduled date
PDX01700
PDX
Capital Budget monitoring
Acheivment Vs
Targets
PDX01701
PDX
PDX
Capital Budget monitoring - Schemes /

M&R Items
Monitoring of Minor Capital Budget
including manufacturing technology
development.
PDX01702
PDX01703
PDX
Capitalisation of facilities by specified date
No. of days
delayed from
scheduled date
PDX01800
PDX01801
PDX
PDX
O
O
PDX01802
PDX
PDX01803
PDX
Procurement of Capital equipment

Freezing Specification and raisal of
Procurement Indents
Tender Evaluation & final recommendation
to release PO.
Co-ordination for Installation of major
facilities in stipulated time
Time Index
Acheivment Vs
Targets
Acheivment Vs
Targets
No. of days
delayed from
scheduled date
PDX01804
PDX
Planning/ indenting/ procurement coordination and allocation Office furniture to

fulfill requirements of executives within the
allocated budget
No. of Indents
converted to
SRV.
PDX01805
PDX
Small assets planning/ budgeting/

monitoring etc. to fulfill plant requirement
within the allocated budget
% of budgetted
amount
committed
PDX01900
PDX
Finalising Technology / Collaboration

(including MOUs/NDAs) agreement
Time Index
PDX01901
PDX
Execution & Monitoring of

TCAs(including TCAEE)/ MOUs/ NDAs
Time Index
O
O
Acheivment Vs
Targets
Acheivment Vs
Targets
including amendments/ extensions/

Purchase of Module documentation/
Royalty payment
PDX01902
PDX
Deputation of Engineers to Foreign

countries to Collaborators/ Business/
Training/ Sites etc.
Time Index
PDX01903
PDX
Coordination for deputation of experts
PDX01904
PDX
PDX01905
PDX
PDX02000
PDX
Co-ordination for Design deviations/design

vetting/Queries
Maintenance of computerized database of
documents received from collaborator
Finalising MOU with Govt. of India by
specified date.
No. of experts
deputed
No. of designs
changed
% of documents
computerised
No. of days
delayed from
scheduled date
PDX02001
PDX
Submission of draft MOU to Govt. of India
No. of days
delayed from
scheduled date
PDX02002
PDX
Defending MOU criteria/ targets/ finalisation

& approval for signing readiness.
No. of days
delayed from
scheduled date
O
O
PDX02003
PDX
Submission of MOU performance

evaluation report for previous year
(provisional/ audited) and/ or with case for
possible score/ rating improvement (as
necessary)
No. of days
delayed from
scheduled date
PDX02004
PDX
PDX02100
PDX
Monitoring MOU parameters to achieve the

MOU performance.
Preparation and sending replies for
Parliament questions to DHI & other
Ministries
Achievement Vs
Targets.
Time Index
PDX02200
PDX
Preparation of briefs for CMD/ Directors for

their evidence before Parliamentary
committees at Parliament house
Time Index
PDX02300
PDX
Effective planning of Parliamentary

Committees visits to BHEL Units/
finalization of logistics and preparation of
briefs.
Appraisers
Satisfaction
Score
PDX02400
PDX
Time Index
PDX02401
PDX
Organising Management Committee

Meetings
Finalisation of MCM calendar & formulation
of Monthly Agenda by specified date
No. of days
delayed from
scheduled date
PDX02402
PDX
Compilation & uploading of MCM Agenda

folder
No. of days
delayed from
scheduled date
PDX02403
PDX
Anaysis/ preparation of MCM backup

papers/ presentations/ and appraising Unit
Head
No. of days
delayed from
scheduled date
PDX02404
PDX
Regular monitoring with concerned

agencies for resolution of action points
raised in previous MCMs and presentation
of pending issues.
Time Index
PDX02405
PDX
Time Index
PDX02406
PDX
Preparation/ issue/ and dissemination of

MCM Minutes within specified time .
Smooth administration of Management
Committee meetings
Appraisers
Satisfaction
Score
PDX02407
PDX
Development of systems by specified date

to improve the efficiency of MCM
Secretariat.
No. of days
delayed from
scheduled date
PDX02408
PDX
Development of systems by specified date

to enable MC focus on long term/ critical
company isues.
No. of days
delayed from
scheduled date
PDX02409
PDX
Designing of a systemby specified date to

interlink the existing MIRs and generate
backup material for MCM.
No. of days
delayed from
scheduled date
PDX02410
PDX
Improving the MC Website through better

facilities/ content management/ and
updations/ modifications for effective
management of MC Meetings.
Satisfaction
Score (to be
obtained from
CMD&Directors)
PDX02411
PDX
Updation and review of operations review

formats by specified date for the MC
Meetings based on feedback from MC
Members and other users.
No. of days
delayed from
scheduled date
PDX02500
PDX
Reply to Govt. Audit queries/ Inspection

report paras/ Action Taken Reports etc.
furnished within specified time (2 weeks)
PDX02600
PDX
PDX02700
PDX
Time Index
PDX02800
PDX
Reply/settlement of Internal Audit paras

inter-unit re-conciliation of accounts
Preparation for audit of the department for
ISO 9000 / TQM by internal as well as
external auditors.
No. of NCRs
PDX02900
PDX
PDX03000
PDX
No. of SMIs
reviewed
No. of NCRs
PDX03100
PDX
Time Index
PDX03200
PDX
Co-ordination for SMI's revision/ updating

etc.
1st level 5S audit (Internal self-assessment)
for P&D/ KWX department
Presentations for Investors/ other stake
holders/ agencies as per schedule
Facilitating Govt policies/ guidelines in
Company's favour
% decided in
Company favour /
no. attempted
PDX03201
PDX
Preparation & submission of Pre-budget

memorandum by specified date
No. of days
delayed from
scheduled date
PDX03202
PDX
Mobilising support through Industry

associations on various company issues
No. of issues
resolved vis--vis
target
PDX03300
PDX
Annual press Conference/ AGM Finalisation of CEO speech/ Material for

Q&As etc.
Satisfaction
Score (to be
obtained from
CMD&Directors)
PDX03400
PDX
Quality Inputs on Q&A/ Speeches/ Directors

Report/ Corporate-Profile etc for Top
Management
Satisfaction
Score (to be
obtained from
CMD&Directors)
PDX03500
PDX
Implementation of Improvement projects

identified in the Position Report as per
schedule
Time Index
PDX03600
PDX
PDX03700
PDX
Increase in no. of active Quality Circles in

the deptt.
Achieving Business excellence thru' TQM at
Deptt. level
Number of new
circles
TQM Score
PDX03701
PDX

Position report
No. of days
delayed from
scheduled date
PDX03800
PDX
Development of Knowledge management

Portal
No. of days
delayed from
scheduled date
PDX03900
PDX
Number
PDX04000
PDX
Contributing case studies etc.for Knowledge

Management Portal
Time Index
PDX04100
PDX
Implementation of Special Improvement

Projects taken under IMPRESS as per
schedule (Registration No. & other details of
No. of days
delayed from
scheduled date
PDX04200
PDX
Unit/NC/Function/Department level Balance
Score Card
Balanced
Scorecard Rating
(5/4/3/2/1)
PDX04300
PDX
Completion of pilot on DTC at Bhopal for

Transformers including Jhansi range in
association with the consultant and
submission of report to Steering Committee
No. of days
delayed from
scheduled date
PDX04400
PDX
Implementation of DTC
No. of days
delayed from
scheduled date
PDX04401
PDX
Preparation of Process Manual for DTC for

implementation in units/products.
No. of days
delayed from
scheduled date
PDX04402
PDX
Collection and analysis of data for DTC
No. of days
delayed from
scheduled date
PDX04500
PDX
Implementation of PSM
No. of days
delayed from
scheduled date
PDX04501
PDX
Preparation of Process Manual for PSM for

implementation in units/products.
No. of days
delayed from
scheduled date
PDX04502
PDX
Collection and analysis of data for PSM
No. of days
delayed from
scheduled date
PDX04503
PDX
Providing inputs within specified time for

preparation of Process Manual for PSM
No. of days
delayed from
scheduled date
PDX04600
PDX
Completion of pilot on Lean Mfg and

submission of report to steering committee
No. of days
delayed from
scheduled date
PDX04601
PDX
Collection and analysis of data
for lean
No. of days
delayed from
scheduled date
manufacturing
PDX04602
PDX
Preparation of Process Manual for LM for

implementation in other units/products.
No. of days
delayed from
scheduled date
PDX04700
PDX
Implementation of PSM for Castings and

forgings
No. of days
delayed from
scheduled date
PDX04800
PDX
Preparation of Road map and submission to

Directors on Business and
organisation Initiatives in line with
recommendations of Task forces
No. of days
delayed from
scheduled date
PDX04900
PDX
Pre award discussion with Consultant ,

Finalisation of Deliverables, Obtaining
internal approvals and Placement of LOA
on Consultant
No. of days
delayed from
scheduled date
PDX05000
PDX
Submission of monthly progress reports to

top management, Orientation Programmes
at units, Structuring of initiative Teams/
Steering Committees
Time Index
PDX05100
PDX
Resolving interface issues within specified

time as per schedule of initiatives
% issues
resolved within
specified time
PDX05200
PDX
Liaison with consultant, arranging meetings,

co-ordination regarding programmes/ visit
schedules of different initiatives under
implementation with concerned Champions
Satisfaction score
PDX05300
PDX
Development of Departmental Procedures

within specified time for the processes
identified.
No. of days
delayed from
scheduled date
PDX05400
PDX
Providing timely inputs for comprehensive

examination of BHEL by Parliamentary
Committee on Public Undertakings (COPU)
by specified time after due approval of
competent authority.
Percentage
Submission of
inputs to COPU
in time as per
their demand.
PDX05401
PDX
Providing basic data, information etc to

Corp.P&D for comprehensive examination
of BHEL by Parliamentary Committee on
Public Undertakings (COPU)before
specified time.
Percentage
Submission of
inputs to Corp.
P&D before
specified time.
PDX05500
PDX
Development of Strategy Map of the

Company.
No. of days
delayed from
scheduled date
PDX05501
PDX
Identification of Strategic Initiatives to be

pursued for meeting the targeted strategic
objectives.
No. of days
delayed from
scheduled date
PDX05502
PDX
Mapping of interlinkages of the initiatives to

achieve the strategic objectives.
No. of days
delayed from
scheduled date
PDX05600
PDX
Conducting in-depth assessment including

determining the compatibility and worth of
the identified source.
No. of days
delayed from
scheduled date
PDX05601
PDX
Formation & coordination of internal task

force to supervise the process of due
diligence including defining the essential
requirements of the process.
No. of days
delayed from
scheduled date
PDX05602
PDX
Establish requirement of consultants for

Legal/ Finance/ technology functions etc,
receive offers from shortlisted firms &
appoint consultants to assist in due
diligence.
No. of days
delayed from
scheduled date
PDX05603
PDX
Quantify the degree of synergy between

BHEL and the target company , submit EOI/
NBB and perform due diligence.
No. of days
delayed from
scheduled date
PDX05604
PDX
Timely preparation of Valuation report.
No. of days
delayed from
scheduled date
PDX05700
PDX
Finalisation of the contours of the offer and

closure of the transaction for acquisition/
strategic alliance.
No. of days
delayed from
scheduled date
PDX05701
PDX
Timely Negotiation/ Finalization of

agreement with strategic partners, as
required.
No. of days
delayed from
scheduled date
PDX05702
PDX
Negotiate with owners of target company for

finalisation of Share Purchase Agreement &
Share Holders Agreement.
No. of critical
observations by
BoD
PDX05703
PDX
Negotiate the Term sheet of the financing

package to the best possible advantage of
BHEL.
Satisfaction score
PDX05704
PDX
Negotiate with lenders of the target

company so as to improve upon the existing
terms & conditions.
Satisfaction
Score
PDX05705
PDX
Submission of complete offer, incorporating

terms & conditions, special caveat etc.
No. of days
delayed from
scheduled date
PDX05800
PDX
Finalising Strategic Alliances including

taking financial stake to fulfill Strategic
Objectives as per plan.
Time Index
PDX05801
PDX
Development of systems & procedures to

establish the process of forming Strategic
Alliances
No. of days
delayed from
scheduled date
PDX05802
PDX
Identifiy & establish business gaps

(technology, market access, market share
etc.), analyse alternatives & prepare
proposal for further action to establish a
strategic alliance.
No. of days
delayed from
scheduled date
PDX05803
PDX
Obtain clearance of the Board of Directors

and GOI (where necessary)
No. of days
delayed from
scheduled date
PDX05804
PDX
Formation of specialist vehicle for the

acquisition, including SPVs, JVs etc.
No. of days
delayed from
scheduled date
PDX05900
PDX
Timely completion of Special Assignments

as identified in the year-beginning/ mid-year
and final review stages
Time Index
PDX06000
PDX
Providing supporting data and additional

inputs to the Parliament Secretariat and
Ministries as per their requirement with
respect to various Parliamentary / Ministries
activities for better management BHEL
interface.
Percentage
Submission of all
information &
documents in
time as per their
demand.
PDX06100
PDX
Time Index
PDX06200
PDX
Vetting of Technical Specification of

Capital items.
Time Index
PDX06300
PDX
Finalisation of Functional scorecard by

specified date
No. of days
delayed from
scheduled date
PDX06400
PDX
Preparation of Power Sector Annual Capital

Budget proposal for T&P items
No. of days
delayed from
scheduled date
PDX06500
PDX
Preparation of Power Sector Annual Capital

Budget proposal for Enabling Works (EW)
No. of days
delayed from
scheduled date
PDX06600
PDX
Preparation of Power Sector Supplementary

Capital Budget proposal for T&P items
No. of days
delayed from
scheduled date
PDX06700
PDX
Preparation of Power Sector Supplementary

Capital Budget proposal for Enabling Works
(EW)
No. of days
delayed from
scheduled date
PDX06800
PDX
Allocation and intimation of Sanction Nos.

after approval of the Budget for T&P items
No. of days
delayed from
scheduled date
PDX06900
PDX
Allocation and intimation of Sanction Nos.

after approval of the Budget for EW
No. of days
delayed from
scheduled date
PDX07000
PDX
Renewal of hiring rates for T&P items:

- Inter Regional
- BHEL Subcontractors and outside agencies
No. of days
delayed from
scheduled date
PDX07100
PDX
Periodic updation of inventory items (Major

T&Ps) on quarterly basis [web enabled
system]
No. of days
delayed from
scheduled date
PDX07200
PDX
Monitoring utilisation of capital T&P budget
PDX07300
PDX
Renewal of wireless licence(s)
Improvement in
utilisation
No. of days
delayed from
scheduled date
PDX07400
PDX
Preparation/modification of standard T&P

deployment modules
No. of days
delayed from
scheduled date
PDX07400
PDX
Preparation of deployment chart of major

T&P items (own or hired)
No. of days
delayed from
scheduled date
PDX07500
PDX
Special assignment on capability building in

Construction / Services technology
No. of days
delayed from
scheduled date
PDX07600
PDX
Score
PDX07700
PDX
Time Index
PDX07800
PDX
Improvement in Employee Satisfaction

Score
inter-unit re-conciliationof accounts
No. of days
delayed from
scheduled date
PDX07900
PDX

No. of days
delayed from
scheduled date
PDX08000
PDX

No. of days
delayed from
scheduled date
PDX08100
PDX

No. of days
delayed from
scheduled date
PDX08200
PDX

No. of days
delayed from
scheduled date
MENT FUNCTION KRA MASTER - 2006-07

Critical
KRA (Y/N)
Special
KRA
(Y/N)
Universal
KRA (Y/N)

category
A
B
C
H
Source of Data for

Measurement
KRA
Remarks
H
Report sent to CO
L
Reports / Score
Card(s)
Date sent to CO
Date sent to CO
Y
M
report to Corporate
Office
LE Finalised
N
Board adopted figures

MCM Report
MCM Report
Document forwarded
to Finance
Reports sent to CO
Date of reports sent to
CO
MIR to unit
Finance,Purchase and
Commercial(MIR)
-
X
Business reports
X
Business reports
X
Date of submission
X
Approval of System by
approving Authority
X
Documents
X
Reports
X
Reports
Reports
Reports
Date of completion
Date of sanction
N
MIRs
MIRs
MIRs
N
N
N
N
N
N
N
X
X
H
H
M
M
MIRs
MIRs
Reports
N
Reports
N
X
Date of signing
X
Reports
M
Reports
Reports
Y
Approved Calendar &

Agenda
M
Questionnaire for
obtaining feed back to
be designed by the
deptt. by August'05
Audit deptt.
Audit deptt.
individual/ deptt.
Questionnaire for
be designed by the
deptt. by August'05
Y
Questionnaire for
be designed by the
deptt. by August'05
Project report
N
Unit QA/QC
Quality Deptt.
X
Project report
Project report
Y
X
This KRA will
be taken by
Head of
Unit
/Function /
Department ,
if covered
under MAP,
and can be
Rating declared at
assigned a
year end by Corporate weightage
/ Unit Management
upto 100%
Reports & records in

corporate meetings
and discussions
Reports & records of

corporate steering
committee meetings
and discussions

corporate meetings
and discussions
Records of steering
committee meetings

corporate steering
committee meetings
and discussions

corporate meetings
and discussions
H
Records of steering
committee meetings

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions

corporate meetings
and discussions
Date of submission
Appraiser
Appraiser
Report.
Clearance of Corp.
Office.
M
Clearance from Corp.
Office.
-
Report
Report
LOI
Report
Report
Submission of bid.
Signing of agreement. -
Approval of
Management.
Approval of
Management.
Approval of
Management.
M
Date of submission of
bid.
-
H
Report
System approved by
competent authority
Report
Date of clearance.
Date of clearance.
H
Documents
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Appraiser
Proposal submission
Proposal submission
Y
Proposal submission
Proposal submission
Y
L
Intimation to Region
and Budget Approval
L
Intimation to Region
and Budget Approval
L
Letter from Finance
Deptt
L
Web Properties
Finance report
Timely Submission of
remittance fee
L
Issue date of module
L
Deployment chart
issue date
H
Report
Survey Report
individual/ deptt.
Project report
Project report
Project report
Project report
Project report
Prefix "Development of " to KRA-DS
MARKETING FUNCTION KR
KRA ID
Function
KRA Description
Unit of Measurement
KRA
Type
MKX00100
MKX
Order Booking as per Budget
% Score = Actuals/Target
MKX00101
MKX
Timely obtaining & preparation of three tier

estimates: *
Delay in Days vs Norm

O
(NORM FOR OBTAINING
ESTIMATES IN NO. OF
DAYS PRIOR TO DUE
DATE - PRODUCTS = 3
DAYS; PROJECTS = 7
DAYS) Total Score =
SIGMA of (Scores)/ No. of
Bids
MKX00102
MKX
Preparation & furnishing clarifications to

Customers on the proposal as per Time
Specified by Customer
% of Total Clarifications
Submitted in Time; Total
Score = SIGMA of
(Scores)/ No. of Bids
MKX00103
MKX
MKX00104
MKX
Secure business for RLA / R & M /

Consultancy /other services
Timely preparation/ submission of TechnoCommercial proposals *
MKX00105
MKX
Timely finalization of strategic

vendors/service providers* Specified Time =
7 days before Submission date
% X1/X2 x 100 X1 = Total

time taken; X2 =
Specified Time
MKX00200
MKX
Price Recommendation Accuracy - Projects

where price recommended by marketing
Dept is within range {90% of L2 (for Bids
won} / 110% of L1 (for Bids lost)}
As a % of qualified
evaluated bids Product /
Projectwise accuracy
range as per Dept Plan
MKX00300
MKX
Orders booked through negotiated route
% Score = (Orders Booked O

thru Negotiation / Target)
MKX00301
MKX
Submission of Technical Parameters/ scope

& commercial terms of offer as per Time
Specified by Customer*
% X1/X2 x 100 X1 = No of O
offers submitted on time.
X2 = Total No of Offers;
Total Score = SIGMA of
(Scores)/ No. of Offers
Avg delay in days from

O
scheduled dates;
Measurement Criteria : L5
L4 L3 L2 L1 delay
days 0 1 2 3 4
MKX00302
MKX
Preparation & furnishing clarifications to

Customers on the proposal within Customer
Specified Time*
% X1/X2 x 100 X1 = No of O
Clarifications submitted on
time. X2 = Total No of
Clarifications; Total Score
= SIGMA of (Scores)/ No.
of Offers
MKX00400
MKX
Finalising / Signing of P.O / Contract

document within specified time {Specified
time = Within 30% of delivery /Contract
Period}
%Score= X1/X2 x 100 X1 O

= Total time taken from
LOA date. X2 = Specified
Time; Total Score =
SIGMA of (Scores)/ No. of
Contracts
MKX00401
MKX
Preparation of Draft Contract / P.O within

75% of Specified Time *{Specified time =
Within 30% of delivery /Contract Period}
% Score = X1/X2 x 100 X1 O

= Total time taken; X2 =
Specified Time; Total
Score = SIGMA of
(Scores)/ No. of Contracts
MKX00500
MKX
Placement of Internal Order within 1 week of % Score = X1/X2 x 100 X1 O

receipt of P.O / LOA/ LOI
= Total days taken; X2 = 7
Days; Total score = Sigma
of score / No of orders
MKX00600
MKX
Conversion of anticipated orders to firm

orders as per schedule to achieve T.O
budget of Unit/Regions
% Score = X1/X2 x 100 X1 O

= Value of Anticipated
Orders converted on time;
X2 = Target
MKX00700
MKX
Good Contracting -(No. of contracts signed

with 90% payment realisation on Supply &
balance 10% on completion of warrantee
period and/or a LD cap on delivery @ 10% of
the Contract Price)
%Score = Actuals/Target
Measurement Criteria :
L5 L4 L3 L2 L1 Criteria =
50% 45% 40% 30% 20%
Criteria definition : 50% of
all contracts signed in a
year by a particular
section/group with such
payment terms and/or LD
cap will constitute the
Target
MKX00800
MKX
Increase in Success Rate (Success

Rate=Orders Won/ Bids Submitted) *
% Measurement Criteria = O
100x{(X1-X2)/X2} where
X1=Current Year Success
Rate X2=Average
Success Rate of Last 5
Years
MKX00900
MKX
Increase in Bids Attempted to Total Potential % Measurement Criteria = O

(Vis--vis Bids Attempted/ Total Potential Last 100x{(X1-X2)/X2} where
Year)
X1=Current Year Bids
Attempted/ Total Bids
Potential X2=Last Year
Bids Attempted / Total Bids
Potential
MKX01000
MKX
MKX01100
MKX
MKX01101
MKX
Bringing the lost customer back in BHEL fold % X1/X2 x 100 X1 =

O
Actual; X2 = Target
Additional business secured through strategic As a percent of total orders O
tie-ups
received
Timely Negotiation/ Finalization of agreement % X1/X2 x 100 X1 = Total O
with strategic partners * Specified Time = 15 time taken;
X2 =
days before Submission date
Specified Time
MKX01200
MKX
Order booking from new

products/technology/services against target
MKX01300
MKX
Entry in New Market/New Customers
MKX01400
MKX
Increase in success rate of Pre-Qualification

bids over previous year
% Score = X1/X2 x 100 X1 O

= No of prequalifications
secured; X2 = Total No. of
Pre Q secured in previous
year
MKX01500
MKX
Creating Market Report -by specific date

(Country reports/ Competitors profile/
Customer Profiles/ Product reports/ demand
forecast e.t.c)
MKX01600
MKX
Highlighting of Identified Issues in

Seminars/ Business Forums/ Trade Bodies /
Adm. & Concerned Ministries
MKX01700
MKX
Promotional activities completed
MKX01800
MKX
Contribution by Business Sector/ Groups in

Product Committees & subsequent follow-up
till its implementation.
MKX01900
MKX
Reduction in delivery of Overdue Spares
% Score = X1/X2 x 100 X1 O

= No. of day by which
reduced; X2 = Target
MKX02000
MKX
MKX02001
MKX
MKX02100
MKX
New Marketing / business development

initiatives undertaken
Identify & introduce new Product /Service in
the Market
Proactive action to get BHEL qualified prior to
bidding
% Score = X1/X2 x 100 X1 O

= No of tenders got
qualified; X2 = Total No of
tenders attempted for
qualification
MKX02200
MKX
Analysis of tenders lost & strategy building

% reduction in tender lost
based on lessons learnt.
over previous year
Analysis of tender enquiries not participated. % reduction in enquiries
not participated over
previous year
MKX02300
MKX
MKX02400
MKX
Enhance Customer relations & secure

commendations
Market share enhancement for competitive
products
MKX02500
MKX
MKX02600
MKX
Create market /increase business through

Long-Term-Contracts{LTSA/ Rate contracts
e.t.c}
MKX02700
MKX
Timely collection of market intelligence
Time (Days for completion) O

/ No. of days delayed from
scheduled date
MKX02800
MKX
Increase in bids attempted over previous year % Measurement Criteria = O

100x{(X1-X2)/X2}
X1=Current Year Bids
Attempted; X2=Last Year
Bids Attempted
MKX02900
MKX
MKX03000
MKX
MKX03001
MKX
Long term strategic tie-ups for

JVs/Consortium/Representations/subcontracts
Cash Collection from Advance / Progress
payments w.r.t Budget
Submission of BGs / Required documents
incl. Invoice to Customer . *
MKX03002
MKX
Timely invoicing of final payments (Initial

Operations/ Guarantee test )
%Score = X1/X2 x 100 X1 O

Specified Time(as per LOA
/ Contract); Total score =
Sigma of score / No of
Orders
MKX03100
MKX
BG reduction as per target
MKX03200
MKX
Cash collection as per target

= Actual Collection; X2 =
Target
% Measurement Criteria = C
100x{(X1-X2)/X2}
X1=Current Year Success
Rate; X2=Average
Success Rate of Last 3
Years
O
As a % of Revenue Budget O
/ Contract)
MKX03201
MKX
Facilitating Timely Reconciliation of

outstandings between units and Customers*
% Score = X1/X2 x 100 X1 O

= No of MUs for whom
settlement achieved; X2 =
Total No of Units involved
per contract; Total score =
Contracts
MKX03300
MKX
Amount realised out of verified (other than

withheld) outstanding payments as at
beginning of financial year.
% Score = X1/X2 x 100 X1 O

Target
MKX03400
MKX
Balance recovered from closed /

commissioned projects vs targets incl
withheld outstandings
% Score = X1/X2 x 100 X1 O

Target
MKX03500
MKX
Timely approval of Billing break up as per

schedule / LC opening as per plan
% Score = X1/X2 x 100 X1 O

Orders
MKX03501
MKX
Review & check billing schedule w.r.t

payment terms & timely submission for
approval
% Score = X1/X2 x 100 X1 O

Orders
MKX03600
MKX
Obtaining documents / PAC from customer

for Project Import / Duty Exemption
Entitlement Certificate / Advance license as
per agreed schedule with internal customer
% Score = X1/X2 x 100m

X1 = Total time taken; X2
= Specified Time agreed
with internal customer;
Total score = Sigma of
score / No of Orders
MKX03700
MKX
Obtain Proposals for write-off from units/

Review & Check Completeness and coordinate for final approval of competent
authority
% Score = X1/X2 x 100 X1 O

= Actual amount writtenoff; X2 = Target
MKX03800
MKX
Contracts Closed within X Months reckoned % Score = 100 x [Total

from Date of Expiry of Warranty Period X = 6 Contracts Closed / Total
months after technical closure
Contracts targeted for
Closure]
MKX03801
MKX
Contracts Closed beyond X Months reckoned % Score = 100 x [Total

from Date of Expiry of Warranty Period X = 6 Contracts Closed / Total
months after technical closure
Contracts targeted for
Closure]
MKX03802
MKX
Obtaining No Dues Certificate from Units

(after Financial Reconciliation)
% Score = X1/X2 x 100 X1 O

= Actual; X2 = No of
Contracts for which NoDue-Cert as targeted
MKX03803
MKX
BG discharge of what is due*
% X1/X2 x 100 X1 = Actual O

value of BG discharged;
X2 = Value of BGs due for
discharge
MKX03900
MKX
Settlement of Govt. Audit Paras
% X1/X2 x 100 X1 = Actual O

Nos settled; X2 = Total
Nos. due for settlement
MKX03901
MKX
Preparation of Draft Reply in Consultation

with internal Audit
% X1/X2 x 100 X1 =
O
Actual; X2 = Total Nos. of
draft reply to be prepared
MKX04000
MKX
Resolution of contractual issues specified

within time
% Score = X1/X2 x 100 X1 O

Time specified by
external / Internal
customers
MKX04100
MKX
MKX
% Score = (Actual/Target)
x 100
% Score = (No. of
complaints resolved/Total
No. of complaints) x 100
MKX04200
Success rate in time extensions/ LD

reduction etc
Resolution of Customer complaints
MKX04300
MKX

MKX04400
MKX
MKX04500
MKX

%
Preparation & submission of Monthly MIRs / Time Index
Broad Objective & Flash Result within
specified time Specified Time = 3 days before
Submission date
MKX04501
MKX
Timely preparation of Draft MIRs/ B.O/ Flash Time Index

results*Specified Time = 4 days before
Submission date
MKX04502
MKX
Providing data and inputs for AS-7 by the

scheduled date.
Delay in days from the due C

date the information
provided
L5=0 L4=0.5 L3=1 L2=1.5
L1=2
MKX04600
MKX
Formulation of Budget parameters/ Flash

Results/ MOU/ Annual & Strategic plans
within Specified Time Specified Time = 3
days before Submission date
Time Index
MKX04601
MKX
Timely preparation of Budget for Review &

Presentation by scheduled date Specified
Time = 3 days before Submission date

scheduled date
MKX04602
MKX
Inputs to Corporate Office for preparation of

Strategic & Annual Plans by specified date.
Specified Time = Submission date

scheduled date
MKX04700
MKX
MKX04800
MKX
MKX04900
MKX
MKX05000
MKX
MKX05100
MKX
MKX05101
Finalisation Balance Score Card by specified

date
inter-unit re-conciliation of accounts

scheduled date
Time Index
Time Index

specified date
scheduled date
Improvement in Employee Satisfaction Score Score
MKX

schedule
Time Index
MKX05200
MKX
Percent increase in offers Submitted on

Electronic Media ( Offers submitted on
electronic media / Total No of Offers)
% Score = X1/X2 x 100 X1 C

= Offers submitted on
electronic media; X2 =
Total No. of offers
MKX05300
MKX
Increase in contributions from various orders % Score = Current Year

O
booked over previous year
Avg of contribution/ Avg of
last three years
MKX05400
MKX
MKX05401
MKX05500
MKX
MKX
Identifying & Organising Training Needs for

Capability Enhancement
No. of Training Mandays per Year *
Actual No / targets
Providing inputs for Quality Improvement
Initiatives (TQM; Certifications; Quality audits
e.t.c) by due date
MKX05600
MKX
Providing inputs for Development of

Actual No / targets
Knowledge Management system as per plan
MKX05700
MKX
Development of IT Initiatives as per MOU
Actual No / targets
MKX05800
MKX
MKX05900
MKX
TQM Score
MKX05901
MKX
MKX

scheduled date
Time Index
MKX05902

the deptt.
Achieving Business excellence thru' TQM at
Deptt. Level
Preparation of action plan based on Position
report
schedule
MKX06000
MKX
MKX06100
MKX
MKX06200
MKX
MKX06300
MKX
% Score = Actual nos

accepted / Target
Portal
scheduled date
Contributing case studies etc. for Knowledge Number
Management Portal
Completion of KM Projects as per schedule Time Index
Suggestions for improving productivity
O
C
C
C
C
MKX06400
MKX

scheduled date
project to be specified in the boxes provided
against the KRA)
MKX06500
MKX

scheduled date
against the KRA)
MKX06600
MKX

scheduled date
against the KRA)
MKX06700
MKX

scheduled date
against the KRA)
MKX06800
MKX

scheduled date
against the KRA)
MKX06900
MKX

scheduled date
against the KRA)
MKX07000
MKX
Unit/NC/Function/Department level Balance
Score Card
Balanced Scorecard
Rating (5/4/3/2/1)
FUNCTION KRA MASTER - 2006-07

Critical Special
KRA
KRA
(Y/N)
(Y/N)
Universal
KRA
(Y/N)
Suggested Weightage
Source of Date for

Measurement
A
H
B
H
C
H
Budget
Commercial Register
Commercial Register
Budget
Departmental Plan
Departmental Plan
Commercial Register
Commercial Register /
Dept Plan
Commercial register
Commercial register
Commercial register
Commercial register
Commercial register
MIR/ Revenue Budget
Commercial Register
Commercial Register
Commercial Register
Departmental Plan
As per Dept Plan
As per Dept Plan
As per Dept Plan
Budget
As per Dept Plan
As per Dept Plan
As per Dept Plan
As per Dept Plan
Dept Plan & Product

Committee Minutes
MIR
Dept Plan
As per Dept Plan
Commercial Register
Commercial Register
Commercial Register
Departmental Plan
Departmental Plan
Departmental Plan
Project report
Commercial Register
Departmental Plan
MIR/ Revenue Budget
Commercial register
Commercial register
Dept Plans
Cash Collection Budget
Dept Plan
Dept. Cash Collection

Plan
Budget
Commercial register
Commercial register
Commercial register
MIR/ Departmental Plan
Unit Score card
Unit Score card
Departmental Plan
As per Dept Plan/

Finance
Finance Records/
Departmental Plan
Finance Records/
Departmental Plan
Commercial Register
Departmental Plan
Commercial Register
Audit deptt.
Audit deptt.
Departmental Plan
Departmental Plan
Department register
Departmental Plan
Departmental Plan
Departmental Plan
Budget /MOU
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
MIR
Revenue budget &

Finance
As per Dept Plan
N
N
N
N
N
N
L
L
L
L
L
L
As per Dept Plan

CQA & DP
Corporate Engg.
Corporate IT/ Dept Plan
Unit QA/QC
Quality Deptt.
Project report
Departmental Plan
Departmental Plan
Project report
Project report
Project report
Project report
Project report
Project report
Project report

Management
KRA Remarks
This KRA is not apprearing

for C level appraisee.

Department , if covered
under MAP, and can be
assigned a weightage upto
100%
COMMERCIAL FUNCTION KR
KRA ID
CMX00100
CMX
CMX00101
ORDER BOOKING FOR MAIN

EQUIPMENT
L2 - SUCCESS RATE OF OFFERS
CMX
CMX00102
CMX
CMX00200
CMX
CMX00201
CMX
CMX00202
CMX
CMX00300
CMX
CMX00400
CMX
CMX00500
CMX
CMX00501
CMX
KRA Unit of Measurement

Type
O
L3 - TIMELY PREPARATION OF
ESTIMATES & SUBMISSION OF
COMPLETE OFFER
ORDER BOOKING THROUGH
NEGOTIATED ROUTE
L2 - FINALISATION OF TECHNICAL
PARAMETERS/SCOPE AND
COMMERCIAL CONDITIONS AS PER
PLAN
L3 -TIMELY PREPARATION AND
FURNISH CLARI-FICATIONS SOUGHT
BY CUSTOMERS ON THE PROPOSAL
SUBMITTED.
TENDERS PARTICIPATED WHERE
PRICE ASSESSMENT BY COMMERCIAL
IS WITHIN RANGE OF +/- 5% FOR
STANDARD PRODUCTS OF QUALIFIED
EVALUATED L1 OR L2 BIDDER .
TENDERS PARTICIPATED WHERE
PRICE ASSESSMENT BY COMMERCIAL
IS WITHIN RANGE OF + OR - 7% FOR
HYDRO PROJECTS OF QUALIFIED
EVALUATED L1 OR L2 BIDDER.
FINALISATION / SIGNING OF PO/
CONTRACT WITHIN SPECIFIED TIME
L2 -REVIEW & FINALISATION OF
CONTRACT TERMS WITH CUSTOMER
WITHIN 30% OF SPECIFIED TIME
AS A % OF BUDGET
VALUE OF OFFERS
CONVERTED INTO
ORDERS/TOTAL VALUE
OF OFFERS
SUBMITTED
Time Index
AS A % OF TOTAL
ORDER BOOKED
Time Index
Time Index
O
AS A % OF QUALIFIED
EVALUATED BIDS
O
AS A % OF QUALIFIED
EVALUATED BIDS
O
Time Index
Time Index
CMX00502
CMX
CMX00600
CMX
CMX00601
CMX
CMX00700
CMX
CMX00800
CMX
CMX00801
L3 - PREPARATION OF DRAFT
CONTRACT WITHIN 50% OF SPECIFIED
TIME
ANTICIPATED ORDER CONVERTED

INTO FIRM ORDERS WITHIN TIME
FRAME
L2 - PREPARE AND FURNISH
CLARIFICATIONS SOUGHT BY
CUSTOMERS ON THE PROPOSAL
SUBMITTED.
SUCCESS RATE OF
PREQUALIFICATION BIDS PREPARED
AND SUBMITTED
ORDER BOOKING FOR SPARES/ R&M/
O&M SERVICES.
L2 - ENHANCE SUCCESS RATE OF
OFFERS
CMX
CMX00802
CMX
CMX00900
CMX
CMX01000
CMX
CMX01001
CMX01100
L3 - TIMELY PREPARATION OF
ESTIMATES/ TECHNO-COMMERCIAL
BID
ISSUE OF WORK ORDERS/Contract
memo as per schedule
Arrange AMA approvals within specified
schedulefor aniticipated orders to initiate
Advance action of Long lead materials for
meeting tight delivery schedules.
CMX
CMX
L3 - PREPARE/CONSOLIDATE & SUBMIT

L1/L2 NETWORKS WITHIN 75% OF
SPECIFIED TIME.
CMX
CMX01200
CMX01201
AS A % OF TOTAL
ANTICIPATED ORDERS
Time Index
O
O
Preparation of AMA proposals within

specified schedules
Timely preparation and dissemination of
CIS
APPROVAL OF L1/L2 NETWORKS
WITHIN SPECIFIED TIME IN THE
CONTRACT
CMX
Time Index
% OF TOTAL PQ BIDS
SUBMITTED
AS A % OF BUDGET
VALUE OF OFFERS
CONVERTED INTO
ORDERS/TOTAL VALUE
OF OFFERS
SUBMITTED
Time Index
Time Index
Time Index
O
O
Time Index
Time Index
Time Index
O
Time Index
O
CMX01300
DRAWINGS APPROVAL WITHIN

SCHDULED TIME
CMX
CMX01400
CMX
CMX01500
CMX
CMX01501
CMX
CMX01502
CMX
CMX01600
VENDORS/QAP / TEST SCHEDULE

APPROVAL WITHIN SCHEDULED TIME
AS APPLICABLE
TIMELY APPROVAL OF BILLING BREAK
UP AS PER SCHEDULE
L2 -REVIEW AND CHECK BILLING

SCHEDULE COMPLIANCE WITH TERMS
OF PAYMENT/SUBMIT & OBTAIN
APPROVAL TIMELY
L3 - PREPARE BILLING SCHEDULE
WITHIN 75% OF SCHEDULED TIME IN
LINE WITH CONTRACT TERMS.
CMX
CMX
L3 -PREPARE AND SUBMIT DRAFT

DOCUMENTS TO CUSTOMER FOR
OBTAINING DEEC / PI DOCUMENTS
WITHIN 75% OF SPECIFIED TIME
CMX
OBTAINING DOCUMENTS FROM

CUSTOMERS FOR AVAILING EXPORT
INCENTIVE WITHIN 6 MONTHS FROM
RECEIPT OF PAYMENT
CMX
SUBMISSION OF ALL FINAL

DOCUMENTS INCLUDING AS BUILT
DRGS./ O & M/ MANUALS ETC.WITHIN
CONTRACT PERIOD/ AS PER
CONTRACT SCHEDULE
CMX01700
CMX01800
CMX01900
OBTAINING DOCUMENTS FROM

CUSTOMER FOR PROJECT
IMPORT/DUTY EXEMPTION
ENTITLEMENT CERTIFICATE.(AS PER
AGREED SCHEDULE WITH INTERNAL
CUST.)
CMX01601
CMX
CMX01901
CMX
Time Index
TO ACHIEVE GROSS BILLING WITH

RESPECT TO BUDGET TARGET
L2 -ARRANGE CUSTOMERS
CLEARANCE FOR DESPATCH ( WITHIN
1 MONTH OF HANDING OVER/
CONTRACT SCHEDULE WHICHEVER IS
LATER)
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
AS A % OF
COLLECTION OF ALL
DOCUMENTS DUE
Time Index
AS A % OF BUDGET
Time Index
CMX01902
CMX
L3 -ARRANGE BILLING AND SUBMIT

BILLS TO CUSTOMER WITHIN 7 DAYS
OF BILLABLE
CMX
SUBMISSION OF FINAL
SUPPLY/SERVICES BILLS WITHIN 30
DAYS OF COMPLETION OF ACTIVITIES.
CMX
CASH COLLECTION FROM ADVANCE/

PROGRESS. PAYMENT W.R.T. BUDGET
CMX02000
CMX02100
CMX02101
CMX
CMX02200
CMX
CMX02201
CMX
CMX02202
CMX
CMX02300
CMX
CMX02301
CMX
CMX02302
CASH COLLECTION FROM CURRENT

YEAR'S BILLING.W.R.T BUDGET
L-2 TIMELY VERIFICATION OF INVOICES
FOR REALISATION OF PAYMENTS
(WITHIN 45 DAYS OF RECEIPT OF BILL)
L3 - TIMELY FORWARDING OF
INVOICE'S ALONG WITH REQUIRED
DOCUMENTS (WITHIN 7 DAYS OF
BILLABLE)
CASH COLLECTION FROM YEAR END
COLLECTABLE OUTSTANDING
L2 - IDENTIFY REASONS FOR NON
PAYMENT/ CLEAR BOTTLENECKSOF
UNVERIFIED BILLS LATEST BY END OF
1ST QUARTER.
CMX
L3 - ARRANGE VERIFICATION OF
UNVERIFIED INVOICE'S LATEST BY
END OF 2 ND QUARTER.
CMX
BILLING OF DEFERRED DEBTS WITHIN

30 DAYS OF BECOMING DUE AS PER
CONTRACT
CMX02400
CMX02500
L3 -TIMELY ARRANGE BG's/REQUIRED

DOCUMENTS INCLUDING INVOICE AND
SUBMIT TO CUSTOMERS WITHIN 1
WEEK OF DUE DATE .
CMX
CMX02501
CMX
CMX02502
CMX
REALISATION OF MORE THAN 1 YEAR

OLD DUES
L2 - IDENTIFY REASONS FOR NON
PAYMENT/ CLEAR BOTTLENECKS OF
UNVERIFIED BILLS LATEST BY END OF
1ST QUARTER.
L3 - ARRANGE VERIFICATION OF
UNVERIFIED INVOICE'S LATEST BY
END OF 2 ND QUARTER.
Time Index
O
Time Index
AS A % OF REVENUE
BUDGET
Time Index
AS A % OF REVENUE
BUDGET
Time Index
O
Time Index
O
AS % OFYEAR END
OUTSTANDINGS
Time Index
O
Time Index
O
Time Index
O
AS A % OF 1 YEAR OLD
DUES
Time Index
O
Time Index
O
CMX02600
CMX
CMX02601
CMX
CMX
L3 - PREPARE DRAFT PROPOSALS

WITH ALL REQUIRED SUPPORTING
DOCUMENTS AS PER SCHEDULE.
CMX
CMX02701
CMX
CMX02702
CMX
CMX02800
REALIZATION OF WITHHELD
DUES/LIQUIDATION
L2 - IDENTIFY PENDING ISSUES AND
REACH SETTLEMENT WITH
CUSTOMERS FOR GETTING
PAYMENTS.
L3 - FULFILMENT OF SETTLEMENTS
REACHED AND FOLLOW UP FOR
REALISATION OF PAYMENTS.
CMX02900
CMX03200
CMX
CMX
L3 - ARRANGING DOCUMENTS FOR

LODGING FINAL CLAIMS
CMX
CMX
CMX
CMX03300
CMX
CMX03301
CMX
CMX03400
NUMBER OF PROVISIONAL
INSURANCE CLIAMS CONVERTED INTO
FINAL CLAIMS DURING THE YEAR
CMX02901
CMX03100
RETRIEVAL OF BANK GUARANTEES

CMX
CMX03000
L-2 REVIEW AND CHECK

COMPLETENESS OF PROPOSAL &
FINALISE AND CO-ORDINATE WITH
CONCERNED AGENCIES FOR FINAL
APPROVAL.
CMX02602
CMX02700
INITIATION OF PROPOSALS FOR WRITE

OFF
CMX
CMX03500
CMX
% OF CLAIMS SETTLED OUT OF TOTAL

CLAIMS DUE
COLLECTION OF TDS CERTIFICATES
FROM CUSTOMERS W.R.T.DUE
COLLECTION OF C/D/E1 FORMS
FINALISATION OF PROJECT
INSURANCE AS PER SCHEDULE
L3 - PREPARATION OF INSURANCE
TENDER IN LINE WITH CONTRACT
REQUIREMENTS 30 DAYS PRIOR TO
FINALISATION OF PROJECT
INSURANCE TENDER
inter-unit re-conciliationof accounts
Preparation of monthly cash collection/
verification/ & old & w/h plan and
reconciliation plan
O
O
O
AS A % OF TOTAL
VALUE DUE FOR
WRITE OFF
AS A % OF TOTAL
VALUE DUE FOR
WRITE OFF
AS A % OF TOTAL
VALUE DUE FOR
WRITE OFF
AS A % OF TOTAL WITH
HELD DUES
HELD DUES
HELD DUES
AS A % OF TOTAL
VALUE OF BG's DUE
FOR RETRIEVAL
AS A % OF TOTAL NO.
OF PROVISIONAL
CLAIMS LODGED
AS A % OF TOTAL NO.
OF PROVISIONAL
CLAIMS LODGED
AS A % OF TOTAL
CLAIMS DUE
AS A % OF TOTAL TDS
DUE
AS A % OF TOTAL DUE
Time Index
O
Time Index
O
Time Index
Time Index
CMX03600
CMX03601
CMX
CMX03700
CMX03701
CMX
CMX03800
CMX03900
CMX04000
CMX
CMX
CMX
CMX
CMX
CMX04100
CMX
CMX04200
CMX
CMX04201
TIMELY REVIEW & SUBMISSION OF

MONTHLY PROGRESS REPORTS TO
BOTH INTERNAL & EXTERNAL
CUSTOMERS( BY 1ST WEEK OF EVERY
MONTH)
CMX
L3 -PREPARE PROGRESS REPORTS

AS PER SCHEDULE.(3 DAYS BEFORE
SUBMISIION)
CMX
PREPARATION OF MIR AS PER

SCHEDULE INCLUDING BROAD
OBJECTIVE & FLASH RESULTS.
CMX04300
CMX04301
CMX
CMX04400
CMX
CMX04401
CMX
CMX04402
CMX
CMX04500
CMX
CMX04600
Timely raising PVC & ERV claims

VERIFICATION OF PVC BILLS WITHIN
SPECIFIED PERIOD
Additional claim for extra work
Preparation & submission of claims for
extra work
Turn over against set completion
Turnover for SAS work
Time taken for cash collection of current
year billing
Linking of Payments with in 30 days after
receiving payment receipts from customer
end to ensure proper accounting.
CMX
L3 - TIMELY PREPARATION OF DRAFT

MIR's
FORMULATION OF STRATEGY FOR

FIXING BUDGET PARAMETERS &
PRESENTATION TO MANAGEMENT
L2 - TIMELY PREPARATION OF BUDGET
FOR REVIEW & PRESENTATION
L3 - TIMELY
COLLECTION/COMPILATION AND
PROVIDING DATA FOR PREPARATION
OF BUDGET.
specified date
O
O
O
O
O
O
O
Time Index
Time Index
Rs. Crores
Time frame
% of budget
Rs Crs.
No. of days
Rs. Crs.
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
Time Index
O
O

scheduled date
CMX04700
CMX
CMX04701
CMX04800
CMX
CMX
CMX04900
CMX
CMX04901
No. of units commissioned as per Balanced

Score Card
To identify and monitor requirement of
inputs for all the commissioning projects
Timely preparation & monitoring
Department Balanced Score Cards
" CONTRACTS CLOSED WITHIN ""X""
MONTHS RECKONED FROM EXPIRY OF
WARANTEE PERIOD( 'X"" MEANS 6
MONTHS AFTER TECHNICAL
CLOSURE)"
CMX04902
CMX
CMX
"CONTRACTS CLOSED BEYOND ""X""

MONTHS RECKONED FROM EXPIRY OF
WARANTEE PERIOD('X"" MEANS 6
MONTHS AFTER TECHNICAL
CLOSURE)"
CMX05001
CMX05002
CMX
LIQUIDATION OF ALL SHORTAGES /

DAMAGES FOR ERECTION &
COMMISSIONING OF EQUIPMENT
CMX
CMX05500
CMX
CMX
CMX
CMX
CMX05501
CMX
Identify & monitor emrgency requirements

of customers
War on wastage by salvaging Site return
material.
Identify & monitor high value site returnable
materials
Supply completions of projects as per
target
Prepare & monitor critical supplies required
for completion of projects
AS A % OF TOTAL
PUNCH POINTS DUE
FOR CLOSURE
CMX05300

scheduled date
AS A % OF TOTAL
CONTRACT DUE FOR
CLOSURE
AS A % OF TOTAL
CONTRACT DUE FOR
CLOSURE
SUCCESS RATE OF DELIVERY EXTN.

OBTAINED FROM CUSTOMER.
Meeting emergency/Forced Shut Down
requirements of customers.
Time Index
CMX
CMX
No. of units
commissioned/No. of
units planned
AS A % OF TOTAL
CONTRACT DUE FOR
CLOSURE
L-3 PHYSICAL & FINANCIAL

RECONCILLIATION/ OF CONTRACTS
AND ARRANGE RAISE BILLS AND
VERIFICATION WHERE REQUIRED.
CMX05100
CMX05401
L2 -CLOSURE OF PUNCH POINTS

CMX
CMX05400
O
L-3 PHYSICAL & FINANCIAL
RECONCILLIATION/ OF CONTRACTS
AND ARRANGE RAISE BILLS AND
VERIFICATION WHERE REQUIRED.
CMX05000
CMX05301
L2 -CLOSURE OF PUNCH POINTS

CMX
CMX05200
AS A % OF TOTAL
PUNCH POINTS DUE
FOR CLOSURE
AS A % OF TOTAL
CONTRACT DUE FOR
CLOSURE
% OF MDRs/SARs/CARs
O
O
O
O
O
O
O
AS A % OF VALUE OF
CASES SUBMITTED
% request met w.r.t total
No. request received
% emergency
requirements met
Rs lakhs
Time frame
No. of projects
% critical supplies
ensured for project
completion
CMX05600
CMX
Replacement action for

rejection/shortage/wrong supply within
specified time
CMX

CMX05700
CMX05800
CMX
CMX05900
CMX06000
CMX
CMX
CMX06001
CMX
CMX06100
CMX
CMX06200
CMX
CMX06201

Review/ Updating of documents for ISO
audits
UPDATION OF SPARES CATALOGUE
BY END OF FIRST QUARTER
L3 - PREPARATION OF SPARES
CATALOGUE WHERE NOT AVAILABLE
BY END OF FIRST QUARTER
Preparation and updation of Product
brochures
RESOLUTION OF CUSTOMER
COMPLAINTS AS PER SYSTEM
CMX06202
CMX
CMX06300
CMX
CMX06301
CMX
CMX
CMX06401
CMX
CMX06500
CMX06600
CMX06700
CMX06701
CMX06800
CMX06900
%
O
O
O
O
O
L2 - TO RESOLVE TECHNICAL ISSUES

CMX
CMX06400
Time Index
CMX
CMX
CMX
CMX
CMX
CMX
O
L3 - TO RESOLVE MATERIAL
SUPPLYISSUES
IMPROVEMENT IN CUSTOMER
SATISFACTION INDEX ON PREIDENTIFIED COMMERCIAL ISSUES
L2- IMPLEMENT ACTION PLAN FOR
IMPROVEMENT BASED ON CUSTOMER
SURVEY REPORT WITH IN 3 MONTHS
OF GETTING SURVEY REPORT
Score
schedule
Managing & maintaining Knowledge
Management Portal
Customer/New entrants training
Arranging RLA/NFT Studies & Testing.
Preparation of RLA/NFT study reports by
specified date
liquidation of finished goods inventory
(FGI)
liquidation of overdue spares

scheduled date
scheduled date
scheduled date

scheduled date
No of complaints
Resolved/(Total No of
complaints)
AS A % OF TOTAL NO.
OF TECHNICAL ISSUES
AS A % OF TOTAL NO.
OF MATERIAL SUPPLY
ISSUES
AS A %IMPROVEMENT
IN CSI
Time Index
Score
Time Index
O
O
O
O
O
O
O
Time frame
No of Trainings
No. of projects
scheduled date
% of Total FGI
% of overdue spares
CMX06901
CMX07000
CMX
CMX
CMX07001
CMX
CMX07100
CMX07200
CMX
CMX
CMX07300
O
O
O
CMX
L1 - CREATE FORMAT & DEVELOP

SYSTEM FOR COLLECTION &
UPDATION OF INFORMATION WITHIN 3
MONTHS
CMX
L2 - COLLECTION OF INFORMATION OF
COMPETITORS WITHIN SPECIFIED
TIME
CMX07303
CMX
CMX07400
CMX
CMX
CMX07500
CMX
CMX
CMX07700
L-3 HALF YEARLY UPDATION OF

INFORMATION WITHIN SPECIFIED TIME
TO DEVELOP MODEL FOR ASSESSING
PREVALANT MARKET PRICE
LEVEL(PRODUCT WISE/PROJECT
WISE)
L2-GENERATE AND UPDATE DATA
BASE FOR ABOVE MODEL
OBTAINING ORDERS FROM NEW
TECHNOLOGY/PRODUCTS/SERVICES
ADDITIONAL BUSINESS SECURED
THROUGH STRATEGIC TIE UP (MOU)
PROACTIVE ACTION TO GET BHEL
QUALIFIED PRIOR TO BIDDING
CMX
CMX07800
CMX
CMX07900
CREATING DATA BASE OF CRITICAL

INFORMATION OF COMPETITORS
WITHIN SPECIFIED TIME
CMX07302
CMX07600
Vendor approval from Customers as per

schedule
Percentage of installed capacity utilisation.
CMX
CMX07301
CMX07401
Preparation of list for critical overdue

spares by specified date
liquidation of non-moving/slow moving/site
returned modules/ materials
Preparation of high value list of nonmoving/slow moving/ site returned
modules/ materials by specified date
CMX
TIMELY COMPLETION OF IDENTIFIED IT

INITIATIVE PROJECTS

scheduled date
Time Index
% of utilization
% COMPLETION OF
DATA
scheduled date
% COMPLETION OF
DATA
% UPDATION OF DATA
C
NO OF MODELS
C
C
C
C
COMPLETION OF IDENTIFIED
IMPROVEMENT PROJECTS

scheduled date
% of total value
NO OF MODELS
AS A % OF TOTAL
ORDER BOOK BUDGET
AS A % OF TOTAL
ORDER RECEIVED
RATIO OF NO OF
TENDERS GOT
QUALIFIED TO NO OF
TENDERS ATTEMPTED
FOR QUALIFICATION
% COMPLETED
C
C
% COMPLETED
CMX08000
% INCREASE IN RETENTION OF
CUSTOMERS OVER PREVIOUS YEAR
CMX
CMX08100
NEW CUSTOMERS ADDED

CMX
CMX08200
CMX
CMX08300
CMX
CMX08400
CMX
CMX08500
CMX
CMX08600
CMX
CMX08700
CMX
CMX08900
CMX09000
CMX09001
CMX
CMX
CMX
CMX09002
CMX
CMX09100
CMX09200
CMX09300
CMX
CMX
CMX
Number
O
DEVELOPMENT OF SYSTEM BY
SPECIFIED DATEFOR ONLINE OFFER
SUBMISSION
DETAILED ANALYSIS OF TENDERS
LOST & LEARNINGS
ANALYSIS OF TENDER ENQUIRIES NOT
PARTICIPATED
DEVELOP SYSTEM FOR CAPTURING
TOTAL ACTUAL PROJECT COST IN
SPECIFIED TIME
SYSTEM FOR ACHIEVING PAPERLESS
COMMERCIAL OFFICE
% INCREASE IN MARKET
PENETRATION OVER PREVIOUS YEAR
CMX
CMX08800
RATIO OF NO OF
CUSTOMERS
RETAINED TO NO OF
CUSTOMERS
RETAINED IN
PREVIOUS YEAR
C
C
C
C
C
ANALYSIS OF INSURANCE CLAIMS

DISSALLOWED
the deptt.
Achieving Business excellence thru' TQM
at Deptt. level
Position report
schedule
Portal
C
O
C
C

scheduled date
% OF TENDERS LOST
% OF TOTAL
ENQUIRIES NOT
PARTICIPATED
scheduled date
% COMPLETION
RATIO OF TOTAL
ENQUIRIES
ATTEMPTED TO TOTAL
ENQUIRIES AVAILABLE
%AGE OF TOTAL
INSURANCE CLAIMS
DISALLOWED
Number oof new circles
TQM Score
scheduled date
Time Index
C
C
C
C

scheduled date
Number
Time Index
CMX09400
CMX

schedule (Registration No. & other details
of project to be specified in the boxes
CMX

CMX

CMX

CMX

CMX

CMX09500
CMX09600
CMX09700
CMX09800
CMX09900
CMX10000
CMX
CMX10100
CMX
CMX10200
CMX
CMX10300
CMX
CMX10400
CMX10500
Development/ Maintainance and Updation

of ERP Systems
Creation & Updation of database for PGMA
based monitoring for billing/ cash
collection.
Creating database for customer's
complaints regarding critical quality
aspects-- recording the cause/ remedial
action taken and generating monthly
report.
Analysis of critical points/issue pertaining
to important /major contracts including
quality issues within specified time

scheduled date
C

scheduled date
C

scheduled date
C

scheduled date
C

scheduled date
C

scheduled date
C
Time frame
Time frame
C
Time Index
C
Time Index
C
CMX
Study/ analysis and preparation of plan for

growth of Business for various products by
specified date
CMX
Generate database for clearing PVC &

ERV claims by specified date

scheduled date
scheduled date
CMX10600
CMX10700
CMX10800
CMX10900
CMX
CMX
CMX
CMX
CMX11000
CMX
CMX11100
CMX
CMX11200
CMX
CMX11300
CMX
CMX11400
CMX11700
CMX11800
Development of system for Contract

Closing of short cycle delivery products/
spares/ services by specified date
Development of ONLINE billing sytem for
BOIs by specified date
To develop a user friendly computerised
system to monitor erectability for ongoing
projects by specified date
CMX
Conversion of legacy system applications

to current technology within specified time.
CMX
Balance Score Card
CMX11500
CMX11600
Create database of PREVIOUS YEARS

prices of OF SPARES bu specified date
Provide training/ guidance and help to
Contract Managers in Primavera.
To prepare a model & create data for
benchmarking by specified date
Development of Online Customer
Complaint System by specified date
Develop system for ONLINE RECEIPT OF
DAY BOOK NO. DETAIL FROM SITE TO
RAISE MRC INVOICES by specified date
CMX
Implementation of box-wise on-line

despatch system by specified date.
Implementation of on-line debtors
management system by specified date
analysis of MDRs and giving proposals for
remedial action
"Capability to quote competitively for EPC
contracts-Development of Data bank for
market price level
CMX
Roll out of implementation Plan based on

Pilots of cost effectiveness Initiatives- PSM
for PED & GT
CMX
CMX
CMX
CMX11900
CMX12000
CMX12100
CMX
To evolve strategic approach for EPC

business together with IS and corporate
P&D
C
C
C
C

scheduled date
Nos. trained
scheduled date
scheduled date
scheduled date

scheduled date

scheduled date
scheduled date

scheduled date
O
O
C
Balanced Scorecard
Rating (5/4/3/2/1)

scheduled date
scheduled date
time frame
Number of Offers made
to Sectors for STG based
EPC'S.
Entering into MOU with

Vendors as per schedule
C
Time Index
C
CIAL FUNCTION KRA MASTER - 2006-07

Critical
KRA
(Y/N)
Special Universal Suggested Weightage for Source of Data for

KRA
KRA
category
Measurement
(Y/N)
(Y/N)
A
B
C
REVENUE
BUDGET/MIR
RECORDS
RECORDS
Y
ORDER BOOK/
INTERNAL ORDERS
RECORDS
RECORDS
N
AS PER RECORDS
N
AS PER RECORDS
N
CONTRACT/PO
RECORDS
RECORDS
N
BUDGET& MIR
RECORDS
N
AS PER RECORDS
ORDER BOOK /
INTERNAL ORDERS
RECORDS
RECORDS
Y
Contract/PO
Records
Records
Contract
CONTRACT/ PO
X
RECORDS
DRG. SUBMISSION
SCHEDULE
N
QAP / TEST
N
CONTRACTS/RECOR
DS
RECORDS
N
X
RECORDS
M
CONTRACTS
RECORDS
N
M
AS PER RECORDS
H
AS PER ORDER
REVENUE
BUDGET/MIR
RECORDS
RECORDS
Y
M
CONTRACT
REVENUE
BUDGET/MIR
CONTRACT/RECORD
S
REVENUE
BUDGET/MIR
RECORDS
RECORDS
Y
MIR
RECORDS
X
MIR
H
CONTRACT
MIR
RECORDS
X
MIR
MIR/RECORDS
N
X
MIR/RECORDS
MIR/RECORDS
MIR/RECORDS
MIR/RECORDS
MIR/RECORDS
RECORDS
AS NPER RECORDS
N
AS NPER RECORDS
AS PER SITE
RECORDS
AS PER
FIN.RECORDS
AS PER FIN.
RECORDS
CONTRACT
RECORDS
N
individual/ deptt.
Records
N
N
N
N
N
N
M
H
M
H
H
H
Contract
Contract
Contract
Contract
Records
MIR
Records
Records
H
RECORDS
M
RECORDS
X
RECORDS
H
RECORDS
X
RECORDS
X
RECORDS
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Unit scorecard
Y
Records
Unit scorecard
UNIT SCORE CARD
LIST OF PUNCH
POINTS
LIST OF CONTRACTS
H
UNIT SCORE CARD
LIST OF PUNCH
POINTS
LIST OF CONTRACTS
AS PER RECORDS
AS PER RECORDS
Records
Records
Records
Records
Records
Records
Records
N
Audit deptt.
Audit deptt.
As per Finance records

AS PER RECORDS
AS PER RECORDS
Records
RECORDS
RECORDS
RECORDS
CUSTOMER
SATISFACTION
SURVEY
RECORD
N
N
N
N
N
N
X
H
M
H
M
M
Survey Report
Project report
Contract/Records
Records
Records
Records
Records
Records
Records
Records
Vendor list
Records
RECORDS
RECORDS
N
RECORDS
RECORDS
RECORDS
N
RECORDS
RECORDS
RECORDS
TENDER ENQUIRIES
PRODUCTIVITY
IMPROVEMENT PLAN
DEPT. SCORE CARD
RECORDS
N
RECORDS
N
RECORDS
RECORDS
RECORDS
RECORDS
RECORDS
RECORDS
RECORDS
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
N
Project report
N
Project report
N
Project report
N
Project report
N
Project report
N
Records
Records
Records
N
Records
N
Records
Records
Records
Records
Records
Records
Records
Records
Records
Records
Records

Management
Records
Records
review
Based on Enquiry
receipt
The PSM initiative

aims at reducing the
Cycle time for
procurement and the
gains of Purchasing.
Recommendation for
EPC group
KRA Remarks
Prepare system to finalise schedule for

Product & Project.Where Ia= No.of events
delayed/Total no of events. Ib=No days of
delay/Total time planned in days
Plan to meet schedule required by customer.

Define time for each event. Where Ia= No.of
events delayed/Total no of events. Ib=No
days of delay/Total time planned in days
Plan to meet schedule required by customer.
Proposed uniform measurement over scale of

5: >80%--5/ 70-80%--4/ 60-70%--3/50-60%--2/
40-50%--1. Comparison with L2 bidder if order
won and L1 bidder if order lost
Proposed uniform measurement over scale of

5: >80%--5/ 70-80%--4/ 60-70%--3/50-60%-2/ 40-50%--1. Comparison with L2 bidder if
order won and L1 bidder if order lost
Events are i) Finalisation of technical portion
ii) Finalisation of commercial portion. Define
time for each event. Specified time - within
No of events is i) Finalisation of technical
15% of delivery period. Where Ia= No.of
portion ii) Finalisation of commercial portion.
days of delay/Total time planned in days.
No of events is i) Finalisation of technical

portion ii) Finalisation of commercial portion.
No of events is i) Technical clarification ii)

Commercial clarification. Define time for each
event. Where Ia= No.of events delayed/Total
no of events. Ib=No days of delay/Total time
planned in days
Prepare system to finalise schedule for

Product & Project.Where Ia= No.of events
No of events is i) L1 network ii) L2 network.

No of events is i) L1 network ii) L2 network.
Events are no. of drgs requiring approval.

Scheduled time shall be w.r.t each drg/a lot of
drg. Define time for each. Where Ia= No.of
days of delay/Total time planned in days for all
events
No of events are i) QAP ii) Test schedule.
No of events are billing break up. Define time
for each event. Where Ia= No.of events
No of events are no of documents. Define time

No of events are no of documents. Define time
No of events is No of documents. Define time

No of events are no of despatch clearances.

No of events are no of bills. Define time for

each event. Where Ia= No.of events
No of events is i) No of BG's and invoices ii)

No of documents. Define time for each event.
Where Ia= No.of events delayed/Total no of
events. Ib=No days of delay/Total time
planned in days
No of events is No of invoices. Define time for



No of events is No of tenders. Define time for

No of events is No of tenders. Define time for
No of events are no of reports (identify). Define

time for each event. Where Ia= No.of events
No of events are no of reports (identify). Define
time for each event. Where Ia= No.of events
No of events is No of MIR/Reports. Define time
No of events is No of MIR/Reports. Define time
No of events is No of products. Define time for

95-99% cases-L4;85-94% cases-L3; 75-84%
95-99% cases-L4;85-94% cases-L3; 75-84%
System shall mean the current system

prevalant in the unit/region/business sector
No of events is No of points/issues to be
improved. Define time for each event. Where
Ia= No.of events delayed/Total no of events.
Ib=No days of delay/Total time planned in days
Questionnaire developed by CQA to be
adopted .
SPECIFIED TIME CAN BE 6 MONTHS FROM

DATE OF CREATION OF SYSTEM
SPECIFIED TIME CAN BE 5 MONTHS FROM

DATE OF CREATION OF SYSTEM
SPECIFIED TIME CAN BE 1 MONTH FROM
DATE OF BECOMING DUE
TO DEFINE NEW
TECHNOLOGY/PRODUCTS/ SERVICES
STRATEGIC TIE-UP TO INCLUDE JV'S AND
CONSORTIUM
AS PER REWARD SCHEME CIRCULAR TO

BE ISSUED
RETAINED CUSTOMER MEANS ONE WHO

HAS NOT PLACED ANY ORDER ON OUR
COMPETITORS FOR LAST 3
CONSECUTIVE TENDERS FOR THE
PRODUCT/PROJECT/SERVICE
NEW CUSTOMER MEANS ONE WHO IS IN
BUSINESS & HAVE PLACED ORDER ON
BHEL AFTER A MINIMUM OF 3 YEARS
TIME FRAME MEANS EXPECTED
COMPLETION OF SYSTEM DEVELOPMENT
ACTION PLAN TO INCLUDE PRACTICING
OF LEARNINGS IN FUTURE TENDERS
OF LEARNINGS IN FUTURE TENDERS

OF LEARNINGS IN FUTURE INSURANCE
CLAIMS

/Function / Department , if covered under MAP,
and can be assigned a weightage upto 100%
IT (1900)
IT (12000)
new initiative
As there is no cohesive group in place to

address this Business , Extensive efforts are
made to make
As this is a company vide initiative and part fo

the balance score card the same is to be
included.
This is a part of capability building effort

emphasised in balance score card.
FINANCE & ACCOUNTS FUNCTION KRA MASTER

KRA ID
Function
FAX00100 FAX
KRA Description
KRA
Type
Creating a databank of post Audit

queries/ issues, latest Accounting
standards, updations of accounting
policy & manual and Account closing
instructions to eliminate qualifications in
statutory/CAG audit
C
Unit of
Measurement
No. of days delayed

from scheduled
date
Y
No. of days delayed
from scheduled
date
FAX00101 FAX
L3 Consolidation of Data on past years/

Qualification and issues/relevant
accounting standards applicable.
Implementation of advice and feedback O
No. of days delayed

from scheduled
date
FAX00102 FAX
L2 Analysis of Data receipt/

classification / codification and creation
of Data Base.Review and action on
feedback.
C
No. of days delayed

from scheduled
date
FAX00103 FAX
L1 Evaluation of issues/ decide on

improvement advice for corrective
action and ensure compliance through
feedback and continuous updation and
monitoring
FAX00200 FAX
FAX00300 FAX
FAX00301 FAX
Timely Finalisation of tax audit report

without adverse comments
Web enabling of financial data flow
between BHEL divisions
L3 Development of software and the
Compilation for linking trial balance for
quarterly operations with Corporate
Critical
KRA
(Y/N)
No. of days delayed

from scheduled
date
Y
Time Index
No. of days delayed

from scheduled
date
N
FAX00302 FAX
L2 Review of operating results
No. of days delayed

from scheduled
date
N
FAX00303 FAX
L1 Analyse the reasons for variance and

submit for Boards approval and
disseminate the decision of the Board
O
No. of days delayed

from scheduled
date
N
FAX00400 FAX
Timely completion of Monthly / Qly /

Annual Accounts
% reports delayed
O
FAX00500 FAX
Improvement of system for forecasting

of financial parameters (including
operating results) for planning/ capital
budgeting and evaluation of impairment
of assets/ etc.
C
FAX00600 FAX
Completion of statutory audit / Quarterly

Limited review within a specified time. O
FAX00601 FAX
L3 Preparation of schedules/ Valuation

of FG and WIP/Link sheet preparation
FAX00602 FAX
L2 Checking up by Internal Audit/ vetting

by Statutory Audit /Audit under Sec
619(3)
O
FAX00603 FAX
L1 Review of Initial observation/ making

necessary changes and Audit report
Finalisation
O
No. of days delayed

from scheduled
date
N
FAX00700 FAX
Deviation from qtrly/ half-yrly/ annual

unaudited published results wrt SEBI
norms
No. of days delayed

from scheduled
date
N
FAX00701 FAX
L2 Compilation of deviation with

reasons
No. of days delayed

from scheduled
date
N
FAX00702 FAX
L1 Analyse and submit the report to

SEBI after due approval wherever
necessary and disseminate information
for future compliance
O
FAX00800 FAX
Reduction in time taken for Inter-Unit

reconciliations within specified no. of
days from final inter-unit meet
No. of days delayed

from scheduled
date
FAX00900 FAX
Appointment of Statutory Branch &

Foreign Auditors by C&AG and fixation
of their remuneration within specified
time. Appointment of auditors for limited
review & cost audit and fixation of their
remuneration.
O
Interaction and Finalisation of detailed C
Audit Plan and Schedule of Audit
No.of Days
FAX00901 FAX
FAX01000 FAX
Data collection and processing within

specified time in respect of Gratuity/
Medical & Retirement benefits
FAX01001 FAX
L2 Acturial Valuation and finalisation
FAX01002 FAX
L3 Collection of data and processing

Time Index
Y
% reports delayed
Y
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
No. of days delayed

from scheduled
date
O
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
Y
FAX
Transformation of Accounting System to

US GAAP in stages
C
No. of days delayed

from scheduled
date
FAX01200 FAX
Introduction of system for compiling

schedules for Balance Sheet items and
profit and loss account items and
continuous upgradation and
modification
C
No. of days delayed

from scheduled
date
FAX01201 FAX
L3 Review of accounts logical grouping/

development of software for linking of
account head with grouping/ listing of
the Schedules.
O
FAX01202 FAX
L2 Review the system check the

correctness of grouping/ ensure
periodical upgradation.
No. of days delayed

from scheduled
date
N
FAX01100
No. of days delayed

from scheduled
date
FAX01203 FAX
To develop a system for concurrent

Booking of Incidental charges for
Valuation of Receipts(SRVs)by specified
date.
C
FAX01300 FAX
Maintenance and ugradation of system

for segmental accounting in terms of
Accounting Standards 17.
C
No. of days delayed

from scheduled
date
Y
No. of days delayed
from scheduled
date
FAX01301 FAX
L3 Identify the segments/ grouping of

various account heads for segments/
develop software/ linking account heads
with the segmental grouping.
C
No. of days delayed

from scheduled
date
N
FAX01400 FAX
L2 Review the systems ensure

correctness of classification and
accounting.
Settlement of Internal Audit Points &
Audit Queries
FAX01500 FAX
Settlement of Outstanding IA Paras /

Draft Paras through replies at Audit
Committee Meeting of Govt. Audit and
thru discussions with RAOs
O
FAX01501 FAX
L2 Compilation of outstanding IR Paras

and finalise reply for Audit Committee
O
FAX01502 FAX
L1 Settle the Paras with Audit

Committee
FAX01302 FAX
O
O
Time Index
No. of days delayed

from scheduled
date
N
Time Index
N
Time Index
FAX01600 FAX
FAX01601 FAX
Preparation & Implementation of

Annual Internal Audit Programme
L2 Timely completion of audit assigned
and issue of audit report
O
O
% of completion of
Corp.Targets
Time Index
N
N
FAX01602 FAX
L1 Approval of audit program from

Dir(F) / BLAC and ensure completion of
100% audit program and feedback to
BLAC on important IA Paras
O
FAX01700 FAX
Procedure / System Studies and

Improvement on recommendation of
ULAC and BLAC during Internal Audit
FAX01701 FAX
L2 Identification of weakness in system /

procedure and recommend
modifications / improvement
O
FAX01702 FAX
FAX01800 FAX
L1 Review the system study report and

ensure compliance with due approval
Specific Savings effected based on
finding of Internal Audit
Time Index
N
No.of studies
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
Absolute amount
No. of days delayed

from scheduled
date
FAX01900 FAX
Computerisation of Bank Reconciliation

and manually fine tuning to enable
complete Reconciliation & avoid
blocking of funds.
O
FAX01901 FAX
L3 Develop software to match entries of

Companys bank book with that of
Banks bank book and
identify/categorise the mismatches
C
FAX01902 FAX
L2 Follow-up and settle the mismatches

with bank and corrective action
C
No. of days delayed

from scheduled
date
N
FAX01903 FAX
L1 Review and implementation
No. of days delayed

from scheduled
date
N
FAX02000 FAX
Development of system for periodical

review of various elements of working
capital to facilitate decision making and
reduction in working capital
FAX02001 FAX
L2 Developing software for various

components of Working Capital
FAX02002 FAX
L1 System for Integrating various

components of Working Capital to
facilitate decision making
FAX02100 FAX
Improvement in System for Online

Budgetary control of Misc. Expenses .
FAX02200 FAX
Preparation of MOU performance

evaluation alternatives & adjustments
for rating improvement to best possible
(if necessary)
FAX02300 FAX
Evolving a System for EVA as a regular

performance monitoring measure within
time specified
C
No. of days delayed

from scheduled
date
N
N
No. of days delayed
from scheduled
date
N
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
FAX02301 FAX
L2 Updation of template for compilation

of EVA and also gathering information
C
No. of days delayed

from scheduled
date
N
FAX02302 FAX
L1 Analysis and preparation of

performance report
No. of days delayed

from scheduled
date
N
FAX02400 FAX
Preparation of budget / flash results.

Updation of systems for preparation of
budget / flash reports.
O
FAX02401 FAX
L3 Collection/ compilation of data

through system integration
FAX02402 FAX
FAX02403 FAX
FAX02500 FAX
L2 Analysis of data and preparation of

Budget/flash formats
L1 Review of system deficiency and
improve after considering the
suggestion by feedback and finalise for
presentation to Board
No. of days delayed

from scheduled
date
N
FAX02600 FAX
Timely submission of information for

MOU / Scorecard
FAX02700 FAX
Creation of a compendium of past

Issues/ decisions taken etc for reference
in future to avoid re-examination
C
FAX02701 FAX
L3 Compilation of Data on past IA

issues/ decisions taken etc
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
Y
No. of days delayed

from scheduled
date
Y
FAX02703 FAX
L1 Evaluation of shortlisted Audit Issues

with a focus on avoiding their repetition O
FAX02900 FAX
No. of days delayed

from scheduled
date
L2 Analysis of Data wrt Audit Issues
Computeration of cost accounting

records/forms and complying with the
cost accounting rules
No. of days delayed

from scheduled
date
No. of days delayed

from scheduled
date
Y
FAX02702 FAX
FAX02800 FAX
Y
No. of days delayed
from scheduled
date
N
Improvement & Maintenance of Data

Bank for Finance and Non-Financial
parameters and circulation of trends for
last 10 years to facilitate decision
making.
O
Cost system improvement for

identifcation of cost at
DU/product/project and allocation of
common expenses on rational basis
No. of days delayed

from scheduled
date
% Completion
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
N
FAX03000 FAX
Review of sundry creditors' old balances

and reduction thereof (reduction in
opening balance of more than 3 years'
old outstanding)
O
% reduction
FAX03100 FAX
Introduction of systems audit by

enhancing skill of the internal
auditors/new software
packages/training/ cross functional
teams
Number of system
audits conducted
No. of days delayed

from scheduled
date
FAX03200 FAX
Developing a system to monitor pension

cases of transferee employees for easy
transfer of pension account from one
region to other and to facilitate
finalistaion of pension cases
C
No. of days delayed

from scheduled
date
FAX03300 FAX
Improvement in system of customer

collection at site and accountal thereof
including co-ordination with customer for
TDS certificate/ concessional forms at
site
C
No. of days delayed

from scheduled
date
FAX03400 FAX
Facilitation of financial system

upgradation from existing platform to
ERP platform by planned
guidelines/user manuals and data
transfer for switch-over/initialisation
FAX03500 FAX
Increase in effective utilisation of

company's resources from Internal Audit
findings i.t.o. absolute amount of
miscellaneous income
O
Rs in Lakhs
FAX03600 FAX
System for effective management

review and monitoring of all type of LCs C
No. of days delayed

from scheduled
date
N
FAX03700 FAX
Updation of manuals pertaining to

accounts and finance function
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
FAX03800 FAX
Preparation of system audit manual
FAX03900 FAX
Facilitate quick decision of vendor

registration by evaluating financial
soundness and recommendations
thereof within specified time
FAX04000 FAX
Improvement in system for monitoring

fixed assets movement
FAX04100 FAX
Web enabled Foreign Exchange

Exposure Information System
No. of days delayed

from scheduled
date
O
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
FAX04202 FAX
Reduction in interest cost and financial

charges. Monitoring and review of bank
charges for their rates & applicability.
O
L2 Preparation of rolling cash inflow
outflow plan on monthly basis as per
schedule for ensuing quarter
O
L1 Matching inflows and outflows
periodically with projections as per
schedule and deploy / borrow at
optimum rates
O
FAX04300 FAX
Analysis of information relating to Forex

and Financial Markets and updating
management for taking important
decisions like Forward Covers/ Options/
Swaps etc
O
Absolute Amount
FAX04301 FAX
L3 Collection of market data and

exposure of BHEL as per time schedule C
Time Schedule as
per policy
FAX04303 FAX
L2 Review of movements in the market

with respect to benchmark rates and
submit detailed analysis of risks and its
coverage
L1 Decide to cover the risk with
appropriate banker
Time Schedule as
per policy
Time Schedule as
per policy
FAX04400 FAX
Savings in import / export bills through

better FOREX rates through
negotiations with different bankers
% of imports/
exports.
FAX04500 FAX
Timely filing of online trade returns for

ensuring eligibility criterion for import /
export
% returns filed
within due date
FAX04600 FAX
Assessment and Finalization of Fund

Based and Non-Fund Based Limits
through consortium of bankers within
specified time at an optimum cost
FAX04601 FAX
L3 Collection and compilation of data for

various facilities
O
No. of days delayed

from scheduled
date
N
FAX04602 FAX
L2 Review of data and prepare the case

for various limits in standard formats
prescribed by the bank
O
No. of days delayed

from scheduled
date
N
FAX04603 FAX
L1 Finalise the terms and conditions/

limits/ rates/performance analysis of
banks and share among the banks
No. of days delayed

from scheduled
date
N
FAX04700 FAX
Optimum utilization of Fund/Non-Fund

Based limit to facilitate reduction in
interest and bank charges
No. of delays on
account of nonavailability of limits
FAX04800 FAX
Timely review with consortium of banks

within specified schedule .
O
FAX04200 FAX
FAX04201 FAX
FAX04302 FAX
Reduction w.r.t
previous year
% plans delayed
N
Time schedule
N
N
N
No. of days delayed

from scheduled
date
No. of days delayed

from scheduled
date
N
FAX04900 FAX
Evaluation of Lease Finance Proposal

for carrying out cost-benefit analysis
over outright purchase
FAX05000 FAX
Maximise return at minimum risk for

company's surplus funds by Investment C
FAX05300 FAX
Analysis/ submission and obtaining

sanction from banks/FI's for project
financing of customers
Timely Obtaining Best Credit Rating for
BHEL from Rating Agencies
Arranging Long-Term funds at optimum
rates
FAX05400 FAX
Specialised financial arrangements like

Equity/ Dis-investment/ Dividend Policy
Joint-venture / Export Credit etc
FAX05100 FAX
FAX05200 FAX
FAX05500 FAX
No. of delays on
account of nonavailability of limits
Interest Income
Sanction letter at
optimum rate
Rating Obtained
Funds Arranged
Tie-ups completed
C
O
No. of days delayed

from scheduled
date
Y
No.Of days from
request
N
No. of complaints
received from
overseas offices /
sites
FAX05600 FAX
System for E-Remittances to Suppliers

Timely arranging of Bank Guarantees
for customers
FAX05700 FAX
Timely remittance of funds to overseas

offices / sites to avoid hold-up in
operations
FAX05800 FAX
Improvement in system for Timely

preparation of statement of customer
allocation and preparation of monthly
accounts under centralised cash credit
system
FAX05900 FAX
Determination of advance tax liability

judiciously with reference to budgeted
figures and payment thereof with a view
to avoid Interest / Penalty
O
FAX06000 FAX
Developing format for collecting

information for ensuring availment of tax
concessions and timely finalisation /
submission of income tax and wealth
tax return
O
FAX06100 FAX
Developing data bank for timely

submission of relevant information for
expeditious completion of assessment /
queries by IT deptt./Excise/Central
Excise/Sales Tax/Service Tax (Within
one month of receipt of letter from
relevant deptt. )
C
FAX06200 FAX
Collection/remittance/assessment of
TDS
No. of days delayed

from scheduled
date
C
Interest savings in
Absolute amount
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
N
Time Index
FAX06300 FAX
Timely collection of Export Incentive

claims
FAX06301 FAX
L3 Collection of PAC and lodgement of

claims within time schedule and obtain
approval of claims.
FAX06302 FAX
L2 Demand from JDGFT to DGFT for

fund allocation against approved claims
and get the fund allocated from DGFT
O
FAX06400 FAX
Web enabled system detailing the

formats for realisation of export
incentives by specified date
FAX06500 FAX
To introduce a system to ensure

supplier / sub vendor avail export
incentive benefit for terminal excise duty
/ duty drawback to avoid initial cash
outflow.
C
Y
Time Index
N
Time Index
N
No. of days delayed
from scheduled
date
N
Time Index
N
Time Index
FAX06501 FAX
L3 while scrutining the purchase

proposal/ identify the Pos where Project
import benefits are available/ evaluate
the porposal to ensure the supplier / sub
vendor avail the concessional benefits. O
FAX06502 FAX
L2 Review Purchase Order and check

the benefits are claimed as per EXIM
Policy.
FAX06503 FAX
Creating database of Non moving &

slow moving items as per corporate
guidline,generation of report and
comparision with departmental balance
score card on monthly basis.
% reduction wrt
Opening balance
No of appeals
settled and
disposed in BHEL's
favour
N
N
Time Index
N
FAX06600 FAX
Effective handling of Appeals before

Appellate and settlement thereof
No. of days delayed

from scheduled
date
FAX06700 FAX
Upgradation and Maintenance of

Intranet site for interactive resolution of :
i) Exim Policy : ii) Customs Duty : iii)
Service Tax iv) Sales Tax;v) Excise Duty,
vi) Income Tax
C
FAX06800 FAX
Providing online clarification on Indirect

Taxation to business sectors/Units
through e-mail/Intranet
No. of days delayed

from scheduled
date
N
Percentage of
issues resolved
over total issues
FAX06900 FAX
FAX07000 FAX
Liaising with ministries on problem

faced by the Units and expeditious
resolution of such issues
Completion of Tax Assessment : IT/
Excise/ Sales Tax/Service Tax
Time Index
N
N
FAX07001 FAX
L3 Compilation of necessary data from

units/consolidation and preparation of
return in format
Time Index
O
FAX07100 FAX
L1 Review and analyse the data wrt

compliance/adequacy and accuracy and
submit the return offer clarification /
details and follow up for assessment
O
Refund / Claims settled pertaining to
Direct/ Indirect Taxes
O
FAX07101 FAX
L3 Compilation of data for supporting

claims and refunds as per return
FAX07102 FAX
L2 Analyse and ensure

conformance/arranging expert opinions
in case of disputes/correctness and
validity of claims
FAX07002 FAX
N
Time Index
N
% of total pending
claim amount
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
FAX07103 FAX
L1 Review and submit the claims in time

and expedite refunds by successfully
defending with IT authorities
O
FAX07200 FAX
Submission of Statutory Returns within

specified time limits as per respective
statute
FAX07300 FAX
Replies to queries from tax authorities :

IT/ Excise/ Sales tax/Service Tax within
specified days from date of receipt of
query
FAX07400 FAX
Introducing a system for tax planning

- indirect taxes by specified date
C
No. of days delayed

from scheduled
date
N
FAX07401 FAX
L3 Find out the areas for

improvement and collecting the
relevant data for further process
No. of days delayed

from scheduled
date
N
FAX07402 FAX
L2 Analyse the data and refer the

relevant case loss and tax
provisions. Prepare the
assessment/refund claims return
submissions etc for submitting same
to the tax Officials.
Absolute Amount
FAX07500 FAX
Online Compendium of
Tribunal/Supreme Court judgments on
Direct and Indirect tax matters
byspecified date
FAX07600 FAX
FAX07700 FAX
N
% submissions
delayed
Y
% replies within
specified time
No. of days delayed

from scheduled
date
C
Availment of CENVAT within due date O

Reduction in Adverse Comments CERA
& Excise Audit
O
N
Loss of MODVAT
No.Of Paras
FAX07800 FAX
Submission of Final Excise Return.
No. of days delayed

from scheduled
date
N
FAX07900 FAX
To upgrade the system to avoid

transport and handling charges/ cycle
time reduction/ for input sent to
subcontactors in consultation with
excise department.
Freight saved
FAX07901 FAX
L3 Identify the goods of the

subcontactors for which no further
manufacturing activity is required at our
factory in consultation with Ancillary
Development.
O
Freight saved
FAX07902 FAX
L2 To approach Excise Department for

necessary permission by submitting
require documents / forms / report etc.
Freight saved
Freight saved
FAX08000 FAX
L1 Discuss with the Commissionor for

getting speedy approval for each
financial year.
O
Availing of Concessional Tax in Sales
in course of Imports / Others
O
% of sales value
FAX08100 FAX
Finalisation of Tax Provision and

adjustment of deferred tax and provision
thereof in accounts
O
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
FAX08200 FAX
Timely computation/ creation and

withdrawal of Foreign Project reserve
under IT Act within specified time of
Annual Accounts
FAX07903 FAX
No. of days delayed

from scheduled
date
Y
No. of days delayed

from scheduled
date
Y
Computation of Deferred Tax Assets

and Liabilities
FAX08300 FAX
FAX08400 FAX
System for cost estimation
FAX08401 FAX
L3 Collect / estimate cost details for

various components under various
codes/ collection of actual cost data and
preparation of cost statement and
furnishing the same to Business sectors
as per AS-7
C
FAX08402 FAX
FAX08403 FAX
L2 Analyse the actual cost with estimate

to find out the reason for variance
C
L1 Advise corrective action
C
FAX08404 FAX
Development of system for automatic

Computation of Direct labour hour rate,
engineering rates and overhead
recovery rates and their reconciliation
with financial records.
Time Index
N
Time Index
Time Index
Time Index
N
N
FAX08500 FAX
Reduction in No.of cost audit

comments.
FAX08501 FAX
L3 Collection and compilation of cost

audit comments
No. of comments
No. of days delayed

from scheduled
date
N
FAX08502 FAX
L2 Analyse comments/ check from cost

records and give suggestions for
improvements
O
No. of days delayed

from scheduled
date
N
FAX08503 FAX
L1 Review of analysis and the

implementation of selected suggestions O
No. of days delayed

from scheduled
date
N
Web Enabled AS-7 accounting system
No. of days delayed

from scheduled
date
Y
FAX08601 FAX
L2 Integration of inputs from other depts C
No. of days delayed

from scheduled
date
N
FAX08602 FAX
L1 Designing inputs and outputs and the

system
C
No. of days delayed

from scheduled
date
N
FAX08700 FAX
Optimise return on investment of

gratuity / PF trust funds
% increase over
Govt. of India Bond
Interest Rate
N
FAX08701 FAX
L3 Review of directory of approved fund

managers and collection of quotations
and compare it with market rates within
prescribed time schedule
C
FAX08600 FAX
FAX08702 FAX
L2 Analyse risk vis--vis return
FAX08703 FAX
L1 Select proper investment with

respect to overall portfolio objective
FAX08800 FAX
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
No.of NCR
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
FAX08900 FAX
Implementation of NSSN
Timely Submission of Report and
Compliance of PF Act
FAX09000 FAX
Completion of annual a/cs of PF Trust /

Gratuity /Acs within due date and
issuance of PF statement
FAX09100 FAX
Bulk filing of Income Tax Returns of

employees by specified date
FAX09200 FAX
Number of errors in disbursements as a

% of number of employees
O
% reduction
compared to
previous year
No. of days delayed

from scheduled
date
N
FAX09300 FAX
System for On-Line information for

employee related payments
FAX09400 FAX
Systematic follow up and Facilitation for

realisation of sundry debtors including
liquidation of Old and Withheld o/s by
furninshing of necessary information to
commercial for reconciliation and
settlement
O
% reduction wrt
opening balance.
FAX09401 FAX
L3 Preparation of age-wise analysis of

statement and update data/additional
information for reconciliation.
% reduction wrt
opening balance.
FAX09402 FAX
L2 review meeting with customer and

reconcile the difference to enable early
settlement of outstanding.
No. of days delayed

from scheduled
date
N
FAX09600 FAX
Facilitating the Collection of TDS

certificates and Accountal thereof for
claiming credit
O
Reduction in average cycle time for
Raising of invoices on customer
C
FAX09500 FAX
Non-claiming TDS
certificate in
absolute value
N
% reduction
FAX09700 FAX
Reduction in average cycle time for final

Contract price reconciliation to facilitate
raising of final bill on customers
C
% reduction
FAX09800 FAX
Facilitate Collection of Concessional

Sales Tax Forms from
Customer/Suppliers.
Extra amt paid due

to non-collection
N
FAX09900 FAX
Develop data bank on customer

contract terms and conditions for
optimisation of revenue realisation and
improvement in future contracts.
100% realisation
FAX09901 FAX
L3 Study the terms and condtions of the

contract/ identify terms of the finance
implication. Compile and analyse the
data.
O
FAX09902 FAX
L2 Review the data/ obtain clarification

for ambigous terms and conditions.
Ensure realisation/ suggest
improvement in terms and conditions for
better realisation of revenue in exisiting
contracts as well as future contracts.
O
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
Time Index
FAX10000 FAX
Continuous review of Billing Rate

Schedule to optimise cah in flow
together with accommodating the total
excise duty payments over the entire
supplies.
O
Time Index
FAX10001 FAX
L3 Periodical compilation of data on

billing/ compare with estimated rate/
suggest for rate revision.
FAX10002 FAX
L2 Review the suggestion check the

data/ interact with the Commercial
group to revise the rate per kg and
obtain approval from the customer.
FAX10100 FAX
Reduction of Bank Guarantees for

proportionate execution of work against
advances from customers
O
Reduction in
Guarantee
FAX10200 FAX
Maintenance of system for identifying

expired Bank Guarantees and
facilitating return thereof
No. of days delayed

from scheduled
date
Y
FAX10300 FAX
Maintenance and improvement of

system that would reduce time cycle in
passing of suppliers bills/service
bills/freight bills and any other bills
N
Time Index
No. of days delayed

from scheduled
date
C
Y
Time Index
FAX10301 FAX
L3 Review the existing System. Identify

areas in which delys are taking place
and submit report to section head.
C
Time Index
FAX10302 FAX
L2 Analyse the reason for delay/ identify

the causes/ suggest for elemination of
factors that causes delay/ submit
recommendation.
C
Time Index
FAX10303 FAX
L1 Review the recomandation/

accept/modify the recommdation and
ensure implementaion.
N
No. of days delayed
from scheduled
date
FAX10400 FAX
System to recover LD imposition from

suppliers
FAX10401 FAX
L3 Development of suitable Software

linking SRV and Purchase Order finding
out the delay in supply calculating the
LD
C
FAX10402 FAX
L2 Review the softwar developed

Ensure recovery of LD from payment
FAX10403 FAX
L1 Periodical Review for the

effectiveness of the system as well
as recovery of the LD
N
No. of days delayed
from scheduled
date
N
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
FAX10500 FAX
Maintenance and improvementof

system for integration of issue and
accountal of Concessional sales tax
forms
FAX10501 FAX
L3 Development of Software for

compiling Purchase Order information
requiring 'C' Form issue.
FAX10502 FAX
No. of days delayed

from scheduled
date
C
No. of days delayed

from scheduled
date
N
L2 Implementation of system and issue

of 'C' Form
C
No. of days delayed

from scheduled
date
N
FAX10600 FAX
L1 Review the system effectiveness

Cycle time reduction for Issue of TDS
Certificates under Income-Tax Act.
No. of days delayed

from scheduled
date
N
No.of days from
year end
N
FAX10700 FAX
Final Material Accounting Statement

for material lying with sub-contractors
and Recovery
O
No of days from the

job completion .
N
FAX10800 FAX
Cycle time reduction in Passing of subcontractor Running and Final Bill
No. of days delayed

from scheduled
date
N
FAX10801 FAX
L3 Detailed scrutiny and checking with

contract & other relevant records
Avg No. of days

from submission of
bill
N
FAX10802 FAX
L2 Review of passed amount wrt to

records and approve as per DOP
Avg No. of days

from submission of
bill
N
Avg No. of days

from submission of
bill
N
FAX10503 FAX
FAX10803 FAX
FAX10900 FAX
L1 Review and Approve as per DOP

Timely remittance of statutory
deductions/ collections
FAX11000
Bank guarantees renewed/ lodged for

claim before expiry (applicable to
supplier/ sub-contractor's BG)
FAX11100
FAX11101
FAX11102
FAX11200
FAX
Time Index
% of expiring BGs.
No. of days delayed

from scheduled
date
N
FAX
Automatic Bill passing through system.
FAX
L3 Identify areas for computerisation/

sudy the system/ develop the software.
No. of days delayed

from scheduled
date
N
FAX
L2 Review the functioning of the

system/ improve/ modify on a continous
basis.
C
No. of days delayed

from scheduled
date
N
FAX
Review and Liquidation of Advances

and deposits paid to Suppliers/deposits
to various authorities
C
% of Liquidation on
total advance
outstanding for
more than one year N
FAX11300
FAX11301
FAX11302
No. of days delayed

from scheduled
date
FAX
Introduction of computerised
measurement book for Civil / Electrical
Work to reduce cycle time in preparation
and passing of Bills.
C
FAX
L3 Study the exisiting system/ develop

software in consultation with Civil /
Eelectrical Department
No. of days delayed

from scheduled
date
N
FAX
L2 Review the System to ensure cycle

time reduction.
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
FAX11400
FAX11401
FAX
FAX
Developing online system for collection

of revenue like rent/ water charges/
electricity charges/ shop rent/ to enable
quicker realisation of revenue.
C
L3 Review the existing system/ develop

the software in coordination with HR
(Estate adminstration)
C
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
% reduction over
last year
N
FAX11402
FAX
FAX11500
FAX
L2 Review the system developed to

ensure information inforation available
on online and for correctness of data.
Reduction in opening balance of
suspense head by periodical review
FAX
Review of PSL from the end of month

for price trend analysis for decision
making in respect of procurement and
sales estimation
FAX
Reduction in Insurance Premium

through systematic study of the insured
property/ risk needed/ fire prevention
measures and effective negotiation.
C
% of total insured
value compared to
prev. year
N
No. of days delayed
from scheduled
date
FAX
L3 Compilation of Insurance Property

clasification of property identification of
risk report of the fire prevention system
tabulation of rates
C
FAX
L2 Review the list of property in the risk

to be covered analyse the rate negotiate
put up recommendation
C
No. of days delayed

from scheduled
date
N
FAX11703
FAX
L1 Review the recommendation

negotiate if necessary approve the
proposal.
No. of days delayed

from scheduled
date
N
FAX11800
FAX
Identification of New Areas of Insurance

needs at an optimum premium on time C
Areas Added / Time Y
FAX
System / Procedure for Timely

arrangement of Insurance Coverage
No. of days delayed

from scheduled
date
Y
FAX11600
FAX11700
FAX11701
FAX11702
FAX11900
C
O
No. of days delayed

from scheduled
date
FAX12100 FAX
FAX12200 FAX
Insurance claim settled as % of final

claim lodged
Reduction in unpriced Stores Receipt
Voucher
Stock verification within specified time
FAX12300 FAX
Mechanisation of Fixed Asset

Verification system by introducing Bar
Coding system for all equipments (Fixed
assets) to ensure 100 % verification.
C
FAX12000 FAX
FAX12301 FAX
L3 list out all plant and equipment for

bar coding pasting bar code in all
equipments/ verify the assests with the
help of the barcode reader linked with
the computer.
FAX12302 FAX
L2 Reconcile the difference and take

appropriate action for nonreconciled
items.
O
O
O
% value of
insurance claim
amount.
% w.r.t. total no. of
SRVs
Time Index
No. of days delayed
from scheduled
date
N
N
N
N
No. of days delayed
from scheduled
date
No. of days delayed

from scheduled
date
N
FAX12400 FAX
Cost Reduction in Material/ Indirect

Material / Sub-Contracting & war on
wastages due to Finance Initiative
Increase in % of
savings of Total
Matl cost / sub-cont
cost over Pr.Year
N
FAX12500 FAX
Completion of special assignments
FAX12600 FAX
Savings through productivity

improvement projects of finance
department
Absolute Value Rs.

in lakhs
N
FAX12700 FAX
Identification of Critical Improvement

Areas through Internal Perception
survey of employees / Internal
customers
No.of Areas
identified and
agreed
FAX12701 FAX
L3 Prepare survey questionnaire and

get response
No. of days delayed

from scheduled
date
N
FAX12702 FAX
L2 Analyse the survey report/ prepare

areas for Improvement
No. of days delayed

from scheduled
date
N
No. of days delayed

from scheduled
date
N
FAX12703 FAX
L1 Action for improvement
FAX12800 FAX
Improvement of system to enable cycle

time reduction in clearance of purcahse
proposal and other proposals for
financial concurrence
C
Time Index
Reduction in avg
no. of days wrt
previous year
FAX12801 FAX
L3 Compile procedure guidelines issued

by various agencies and classify them.
Preparation of check list wrt to prevailing
guidelines and scrutiny/ where DOP
provides concur.
C
FAX12900 FAX
L2 Review and accord concurrence as

per DOP
Number of man hours saved through
computerisation.
FAX13000 FAX
Improvement of Tender conditions

(GTC) for cost reduction/ improved
service and risk mitigation by specified
date
FAX12802 FAX
FAX13100 FAX
FAX13200 FAX
FAX13300 FAX
FAX13400 FAX
Workshops/Technical forum discussion

for addressing issues like
Accounting/Taxation/ Auditing/
Fiancial/Legal/ Risk Mitigation and cost
management
Completion of arbitration cases within
the specified time
Evaluation of Capital Investments vis-vis DPR
Evaluation of capital proposals for
preparation of Annual Plan.
C
C
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
Targetted Man hour
saved
N
No. of days delayed
from scheduled
date
No.Of W/Shops
% completion w.r.t
total
ROI
Time Index
Time Index
FAX13500 FAX
Compilation and submission through a

web enabled MIR, data of sectorwise/
project wise, order receipt/ execution &
outstanding position, for the purpose of
reconciliation of orders received &
outstanding in the records of Business
sectors & units
Y
No. of days delayed
from scheduled
date
FAX13600 FAX
Review and implementation of New /

revised accounting standards / changes
in SEBI guidelines / Companies Act with
respect to its impact on BHELs results
and development & issue of guidelines /
clarifications by specified date.
C
FAX13700 FAX

furnished within specified time (2
weeks)
O
FAX13800 FAX

O
Time Index
FAX13900 FAX

for inter-unit re-conciliationof accounts
FAX14000 FAX

Y
Time Index
FAX14100 FAX
FAX14200 FAX

specified date
Score
No. of days delayed

from scheduled
date
Y
Score
FAX14400 FAX

schedule
O
Increase in no. of active Quality Circles
in the deptt.
O
TQM at Deptt. level
C
FAX14401 FAX

Position report
FAX14402 FAX

schedule
C
FAX14201 FAX
FAX14300 FAX
FAX14500 FAX
FAX14600 FAX
FAX14700 FAX
FAX14800 FAX
FAX14900 FAX
FAX15000 FAX
management Portal
schedule
Time Index
Y
Number of new
circles
TQM Score
No. of days delayed

from scheduled
date
Y
Time Index
Y
No. of days delayed

from scheduled
date
Y
Number

schedule (Registration No. & other
details of project to be specified in the
C
C
C
Time Index
N
Y
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
FAX15100 FAX
FAX15200 FAX

C
C
FAX15300 FAX

C
FAX15400 FAX
Correction in turnover/ Profit due to

timely pointing out of errors in
accounting entries in schedule audit.
FAX15500 FAX
Verification and vetting of - Write off

proposals/ Productivity improvement
projects (more than 10 lakhs) / Gratuity /
other assignments referred to IA.
O
FAX15600 FAX
Development of system for issue of

quarterly financial status reports for
projects, calculation of actual engg and
tss hourly rates for previous year and
pre-determined engg and tss hourly
rates for current financial year.
FAX15601 FAX
updation of projects master, outlay

master and budget master to facilitate
fsr run.
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
Rs in Lakhs
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
No. of days delayed

from scheduled
date
N
FAX15700 FAX

Reconciliation of admitted accounts and
cash receipt control accounts.
C
No. of days delayed

from scheduled
date
N
FAX15800 FAX
System for timely submission of eTDS(Quarterly/Annually) for Income Tax

and Employment Tax Return
C
No. of days delayed

from scheduled
date
Y
No. of days delayed
from scheduled
date
FAX15900 FAX
Development of system for automatic

Updation of fixed assets records and
preparation of depreciation schedule
inline with relevant Accounting
standards.
FAX16000 FAX
Identification of weaknesses in system /

procedure and recommended
modification /improvement
O
FAX16100 FAX
Preparation of systems audit manual
FAX16200 FAX
Balance Score Card
FAX16300 FAX
MONITORING ACCOUNTING OF
EXPENDITURE BOOKED TO
PROJECTS IDENTIFIED UNDER
ACCOUNTING STANDARD 26
FAX16301 FAX
FAX16400 FAX
Revision of Internal Audit Manual
FAX16600 FAX
Developing a system by specified date

for capturing comments of Statutory
Auditors on adequacy of coverage by
IA.
FAX16700 FAX
Development of template/application
package by specified date for
preparation and issue of IA Report,
monitoring/tracking and disposal of the
report para wise.
FAX16800 FAX
Intra-Net site development by specified

date for status of Works Bills giving
details of Party, Contract, etc. in
coordination with Computer Deptt
FAX16900 FAX
Data collection and timely

Remittance /Reimbursement of
Statutory deduction /court attachment
and other out side Financial Agency/
Bank /Housing Finance
Companies/Club/Socities payments
FAX17000 FAX
Development of system for online

Priced store ledger by specified date
FAX17100 FAX
N
No. of days delayed
from scheduled
N
date
Balanced
Scorecard Rating
(5/4/3/2/1)
NO. OF
PROJECTS
NO. OF
PROJECTS &
VALUE
No. of comments
IDENTIFYING PIRS AND OBTAINING

JUSTIFICATION FOR INCLUSION AND
RETENTION UNDER AS-26
O
Comments by Statutory Auditors on
O
adequacy of coverage by IA.
FAX16500 FAX
No. of days delayed

from scheduled
date
No. of days delayed

from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
N
No. of days delayed
from scheduled
date
% remittances/
reimbursements
done within
specified time
No. of days delayed

from scheduled
date
N
Development of online System for Bank

guarantees accepted by BHEL from
Fabricators by specified date.
C
No. of days delayed

from scheduled
date
N
FAX17200 FAX
Development of Computer System for

timely resolution of
Employees/Dept/Contract related issues
on Pay, Time & Wages, TA/LTC/PF,
Works Bills and Miscellaneous bills by
specified date
C
FAX17300 FAX
Review and follow up of collectible

sundry debtors to reduce the amount of
outstandings
O
No. of days delayed

from scheduled
date
N
% of Target Amount
achieved
N
Time Index
FAX17400 FAX
Consolidation of O/s report on monthly

basis and review of billing plan
Reduction / Liquidation of BGs as a
percentage of what is due.
FAX17500 FAX
Timely processing of Imports Ocean

freight/air freight/air agencies bills
involving huge amounts (involving
crores of value - audit resulting in
savings in lacs of rupees viz..
classification , currency exchange rates
etc..)
O
Time Index
FAX17600 FAX
DEVELOPMENT OF WEB BASED MIR

SYSTEM FOR DEBTORS
MANAGEMENT
C
Time Index
FAX17601 FAX
COLLECTION AND INTEGRATION OF

DATA AND SUBMISSION TO
CORPORATE OFFICE AS PER
SCHEDULE
O
FAX17301 FAX
O
O
N
%
Saving in Rupees
N
Time Index
FAX18000 FAX
Development of system for early issue

of
Annualinteraction
P.F.Statements
to members.
Effective
with Statutory/Govt
Auditors for Audit plan and work
Timely Completion and release of
Directors' Report
Monitoring of PR/BOI wrt billing and
cost
FAX18100 FAX
Preparation of Cost Proforma and

Annexures for Completion of Cost Audit O
No. of days delayed

from scheduled
date
N
FAX18200 FAX
Issuing Guidelines / Clarifications on

Forex Issues and Foreign Currencies
Rates
No. of days
FAX18300 FAX
Number of Non-Compliance of Statutory

Provisions, Management Policies &
Procedures pointed out.
O
Number of NonCompliances
pointed out
FAX18400 FAX
Coordination of Monthly DO for

Director / Finance
No. of days delayed

from scheduled
date
N
FAX17700 FAX
FAX17800 FAX
FAX17900 FAX
O
O
O
N
Auditors perception N
No. of days Prior to
Board Meeting
N
Timely completion
Time Index
FAX18500 FAX
Development of system of remittances

of TDS/TCS through internet banking
facility
FAX18600 FAX
Improvement in impementation of eremittances/EFT
FAX18700 FAX
System improvement to adhere to

changes in statutory provisions relating
to Payroll,PF etc.
FAX18800 FAX
System improvement to adhere to

changes in Cormpan policies relating to
Payroll,PF etc.
O
Number of days
taken to modify the
program
N
FAX18900 FAX
Planning of fund for meeting the loan

requirement & final settlement
Number of times
the shortage of
fund
FAX19000 FAX
Receipt of interest on investment &

maturity amount
Date of payment of
Interest &
maturity date
N
FAX19100 FAX
Transfer of PF accumulations and

settlement of pension
No of cases
FAX19200 FAX
Calculation of pre-determined hourly

rates, periodical review of utilized hours
vis-a-vis budgeted hours and calculation
of final absorption rate.
O
Time Schedule
Issue of quarterly Financial Status

Reports in respect of completed,
ongoing and terminated projects.
number of days
since receipt of time
booking for the last
month of the
quarter, budget and
outlay inputs in
respect of new
projects added.
N
FAX19300 FAX
Target date /
Months for
implementation.
Number of months
to modify the
program
FAX19400 FAX
FAX19500 FAX
FAX19600 FAX
System improvement for prompt

scrutiny and admission of bills from
employees against Departmental
Advances for settlement and
recoupment of imprest cash account.
System improvement for prompt
scrutiny and payment of bills from
subcontractors/ fabricators.
System improvement for clearance of
advances within specified time.
number of days
from the date of
submission of bills. N
No. of days from

which bills are
received.
No. of days from

the date of receipt
of all clear
proposals
Time Schedule
Time Schedule
Time Schedule
FAX20000 FAX
System improvement for Checking and

vetting of Insurance, Security,Transport,
AMC and other Misc. proposals.
Development of systems and procedure
for VAT
for Service Tax
for Fringe Benefit Tax
FAX20100 FAX
Facilitating introduction/implementation
of e-procurement / Reverse Auction
Time Schedule
FAX20200 FAX
Facilitating the improvement of Vendor

Base to reduce the dependence on
Single/very few sources of suppliers
Time Schedule
FAX19700 FAX
FAX19800 FAX
FAX19900 FAX
ON KRA MASTER - 2006-07

Special
KRA
(Y/N)
Universal
KRA
(Y/N)
Suggested Weightage
for category
A
B
C
Source of Data for

Measurement
Audit Report
Register
Data Base
Report
Report
System
System
Operating Results
Board Approval
Trial Balance
System
Audit Report
Completed
Schedules
Completed
Schedules duly
initial by Internal
Audit.
Audit Report
Audit Report
Unaudited
Accounts
Deviation Report
Register.
Appointment Order.
Input Data
REM
REM
Accounts
System
System
System
Actual booking of
Incidental expences
Vs Provisional
Booking.
System
System
System
Register
Minutes of the Audit

Committee
Meeting
Register
Minutes of the Audit

Committee
Meeting
Approved Annual
Audit Programme.
MIR
MIR
Audit Report
Audit Report
Audit Report
Register
System
System
System
REM
System
System
System
System
MOU Evaluation
Report
System
System
EVA Performance
Report
Booklet
Booklet
Booklet
Booklet
Booklet
MOU / Scorecard
IA Report
Database
Report
REM
Cost Reprots
System
Accounts Ledger
Reports
System
System
System
Register of
miscellaneous
income
System
System
System
Updated Manual
System
System
Ledger
MIR
MIR
Register
Register
Analysis Report
Action Report
Register
Acknowledgement
from DGFT
Agreement
Register
Standard Format
Approval Letter
Register
MOM
proposals of users
Deployment of
Surplus
Project Report
Credit Rating
Financial Position
REM
System
Bank Guarantee
Register
System/ Register
Approved Budget
Acknowledgement
from IT Dept
Acknowledgement
from IT Dept
Relevant
Documents
System
Register
Correspondence
with DGFT
System
System
System
System
Reduction in Slow
& non moving
Inventory.
Register
System
System
Register
Assessment Order
Return
Assessment order
Refund Order
Data Sheet
Refund Claim
Letter
Refund Order
Returns
Correspondence
file
Assessment/Refun
d Order
Assessment/Refun
d Order
Assessment/Refun
d Order
System
Returns
Register
Register
Register
Register
Register
Register
Register
Consolidated
Annual Accounts
Actual Date
Cost Report
Cost Report
N
N
N
N
X
H
M
X
X
X
Cost Report
Cost Report
Time Index
Audit Report
Register
Analysis Report
Analysis Report
Completion Date
REM
REM
MIR
Report
Report
Approval Note
NSSN Regn
PF Inspection
Report
Audit Report
Tax Return
System
System
Ledger
Reconciliation
Statement
Liquidation of
Withheld
outstanding
Register.
System
Register
Assessment Order.
Ledger
Analysis Report
Review Report
Variation Rate per

Kg.
Rate Revision
Letter
Approval Letter
from Customer
Periodic Invoices
for completion
System
System
Report
Recommendation
Note
System
System
System
System
System
System
System
C' Form Register
System
System/ Register
SRV/Register
Register.
Register.
Register.
Register.
Cash Book
Register
System
System
System
System
System
System
System
System
System
System
REM
Ledger
Ledger
Register
Recommendation
Report
Approval Note
Covers Obtained
Policy
Register
N
N
N
N
L
L
M
M
H
H
System
MIR
Verification Report
Verification Report
Reconciliation
Statement
Register
Register
Register
Survey Report
Survey Report
Feed back on
Survey Report
Action Taken
Report
Computerised File
Movement System
Check List
Proposal Approval
MIR
Format
Decisions
Register.
Capital Budget
Report.
Annual Plan
MIR
Guidelines issued
Record maintained
by Audit deptt.
Record maintained
by Audit deptt.
Record maintained
by individual/ deptt.
Record maintained
by Unit/Corp.
Finance deptt.
Record maintained
by Unit Head/Unit
P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
REM
Case Document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Based on the
observations made
during balance
sheet ( Schedule )
audit
Documents from
Commercial,IED
and HR
FSR - quarterly
FSR engg & tss
hourly rates - Note
for obtaining the
approval of the
competent
authority.
Quarterly FSR
report
General ledger
Acknowledgement
from IT/ET dept
Register/computer
system
Submission
of
system
Systems audit
manual for
approval
Rating declared at
year end by
Corporate / Unit
Management
APPROVED PIRS
& VALUE
APPROVED PIRS
Report 619(3A)/
CARO
Date of completion
of job against target
Balance sheet and

619(3A) report by
Statutory Auditor.
Actual and
satisfactory
implementation of
computer package.
Report
Records
Satisfactory
implementation of
the System
Satisfactory
implementation of
the system.
System
MIRs
MIRs
MIRs
Payment Records
SYSTEM
SYSTEM
N
N
N
N
M
H
M
H
H
H
System / Statement
issue date
Auditors
Date of Board
Meeting
Report
Schedule given by
Corproate Finance
As per past
experience.
Audit Report
Copies of DO
Letters
e-tax remittance
Correspondence
with banks.
Latest amended
Income Tax Act,
1961 as well as
departmental
circular issued by
establishment
section
from the date of

receipt of hr circular
in computer section
Loan request of
members & Claim
for Final settlement
Covering letter,
counterfoil of
cheque receipt
request for transfer

of PF & Receipt of
claim with the
required documents
for pension
Receipt of
approved R&D
Budget/Availability
of Final Ledger of
Final
Accounts/Completi
on of Govt. Audit.
FSR quarterly
output.
identified vouchers
for this purpose.
identifying the
respective
vouchers.
Advance register
Record of receipt of
proposals
KRA Remarks
Action to be taken by Unit Finance with

the help of other functions and
coordinated by Internal Audit with
Statutory Auditors wrt adequacy of
Internal Audit Coverage/ Qualifications
in Annual Accounts etc
31st October for Corp & 1st September

for Unit
Action taken by all units with support
from Information Technology Group
Approval of Concerned Debit

Accepting Department Consent to be
obtained and to be sent only with
Inter Unit Accounts.
To follow up with CAG's Office/ Coordination with Board.
Unit HR / Fin to furnish the data to

Corporate Office for consolidation
and submission to Actuary-Provide
required clarification to Actuary..
Streamlining the information for

enabling conversion with the help of
Consultant
Classification of Revenues/ expenses/

assets & liabilities according to
segments.
This KRA has to be taken care by all

depts to ensure compliance.
This is an attempt to settle audit paras
remaining after replies at RAO level
with Higher Govt. Authority viz./Audit
Committee
AAP has to be approved by BLAC.

Once approved any change requires
consent from BLAC/ hence the
importance
During BLAC meetings specific system

studies are required to be made and
reported to BLAC
These are direct contributions

emanating from Audit Observations
Very useful in identifying errors of bank

charges on time and quick remedial
actions result in savings of interest
Used for optimising the extent of

working capital requirement to
maximise EVA
To take immediate corrective action

before incurrence of expenditure
For defending the Organisations level
of achievement vis--vis MOU
parameters
EVA recognise one of the most
important ratio for performance
analysis
Budget / Flash summary results is a

major role in performance
improvement / enhancing stake holders
value.
Scheduled date will be no. of days from

completion of Govt. Audit
(Timely submission of MOU Score
Card)
Scheduled date being end of the month
Earlier than 31st October
Streamlining the system for expediting

completion of Assessments
Early resolution of issues
To take up with supplier for availing

Duty Drawback / Terminal Excise
Dutyand pass on the benefits to BHEL
by way of deductions in Bill amount.
Releasing cash in-flow from blocked

funds
End of the month
No. of days from the end of the

contract.
within 3 days from balancesheet

finalisation
Critical in nature,all costing and price

estimated are based on these
information.
December
Realisation of withheld & outstanding

debts will enhance profit by reversal of
provisions which would have been
made for such debts and also reduce
sundry debtors.
Non-collection of Concessional Sales

Tax Forms will attract additional tax
which will affect the profitability of
the Company. The comml support is
reqd.
Non-scrutiny of the sales contract in
some cases will result in nonrealisation of revenues further in
certain cases the terms and conditions
should be interpretated correctly so to
avoid short collection of sales
revenue.
Some of the Units follow raising of

invoice on rate per kg. (TO BE
COMPLETED)
In most of the sale contracts customers

are levying LD for delay in
supply/erection. In order to pass on
the LD to our suppliers this KRA is
suggested.
MM to take up with Sub Contracting for

furnishing final Material Accounts
Reconcilatin Statement.
Avg No. of days from receipt of
complete Bill in accounts dept.
Major Units are having Township where

the recovery of rent/ electricity/ water
charges another dues forms an
important works of Accounts Section.
This development of system would
ensure 100% recovery as well as
quicker realisation.
Development of System
Since material Cost on Sub-Contracting

forms a substantial part of revenue, its
reduction will enhance profitability.
Every Fin. dept. will mantain a seperate
register to record savings through such
efforts.
HOD with Assign Special
Assignments
Financial concurrence is the most

important activity of Finance. All
proposals involving financial
implications require financial
concurrence.
..

cases-L5; 95-99% cases-L4;85-94%
cases-L5; 95-99% cases-L4;85-94%

adopted .

Unit /Function / Department , if covered
under MAP, and can be assigned a
weightage upto 100%
Nil
--
Nil
MATERIALS MANAGEMENT FUNCT

KRA ID
Function
MMX
Issue of enquiry within specified days

of receipt of PI
% of Material procured (by value) as

per PO delivery schedule & terms.
% Reduction in rejections over

previous year.
% Clearance of bills under objection

% achieved / target
% rate contracts finalised/

target
% of consignments
% reduction/ target
% reduction in number of items where

bin stock does not match actual stock
compared to earlier year.
% reduction in no. of stockouts of

stock items
MMX
MMX00500
MMX
MMX00600
MMX
MMX
MMX00800
MMX
MMX00900
MMX
MMX01000
MMX
MMX01100
MMX
MMX01200
MMX
MMX01300
MMX
MMX01400
Time Index
MMX
MMX
MMX00700
Unit of Measurement
MMX00300
MMX00400
KRA
Type
Placement of PO / Contract within

specified days of receipt of PI./
request (days to be specified in Action
plan box)
MMX00100
MMX00200
KRA Description
MMX
% achievement of BOIs / Subcontract

itemsT/O vis a vis the target.
Number of Rate contracts / long term
contracts / MOU's entered w.r.t.
target.
% of cases where Documents/test
certifcates (specified in P.O.) for
material procured are readily available
and accountal of material is not held
up.
% increase in liquidation of rejected
material compared to earlier year.
Cost reduction through economic
buying w.r.t. Target set for the year.
% reduction of advance outstanding
with vendors / contractors at the year
end
Direct material consumption as % of
GTO net of excise.
Time Index
MMX01500
MMX
MMX01600
MMX
MMX01700
MMX
MMX01800
MMX
MMX01900
MMX
MMX02000
MMX
MMX02100
MMX
MMX02200
MMX
MMX02300
MMX
MMX02400
MMX02500
MMX02600
MMX
MMX
MMX
MMX02700
MMX
MMX02800
MMX02900
MMX03000
MMX03100
MMX
MMX
MMX
MMX
% achievement of scrap sales /

surplus disposal against the target for
the year.
% Reduction of average number of

days from DB/CN/DRS ( receipt at the
first point in the plant/site) to SRV
clearances in the year
% reduction in days over last

year
% Reduction in average time taken to

settle insurance claims compared to
previous year.
% reduction of cut bits / scrap during

the year (by value).
% reduction of cycle time for issue of

materials(including to sub contractors)
[Issue voucher stage to issue
accountal stage)

scheduled date
% consignments collected from

transporters' godown within specified
time after retirenment of LR (L3 only)
% Stock verification completed within
specified time (For L3 only)
Procurement of capital equipment as
per schedule planned / budgetted.
Errection / Commissioning by vendor
of major capital facilities / BOI's
purchased/ acquired as per schedule.
% of Air consignments cleared within
free time
% of Sea consignments cleared within
free time
% availment (by value) of all
applicable duty concessions.
% of duty free licenses (including
EPCG) obtained within specified target
time.
Project imports registered with custom
within specified time.
% reduction in demurrage paid over
previous year.

scheduled date
% closure of customs' bonds in time.
% of customs/insurance/excise cases
settled in the year.
MMX03200
MMX
MMX
Reduction of Old Production inventory

(WIP/FG) w.r.t opening Production
inventory
% Reduction in inventory of non
moving (NM) items.
% Reduction in inventory of slow
moving (SM) items
% liquidation of year end SIT/material
with fabricators.
% of indents raised within specified
time
MMX
% material availability with reference

to 100% completion / commissioning
projects
MMX03300
MMX
MMX03400
MMX03500
MMX03600
MMX03700
MMX
MMX
MMX
MMX03800
MMX03900
MMX
MMX04000
MMX04100
MMX04200
MMX04300
MMX04600
MMX04700
MMX04800
Arrange advance manufacturing

action/ Stocking proposals within
specified time
Days
Rs.Lakhs

scheduled date
MMX
% Material clearance with reference to

Plan / CCSR
% Material Matching with reference to
Turnover Budget
% reduction of indirect material
consumption w.r.t. budget.
% Reduction in no. of NCRs reported
in Audits
Timely generation/Submission of
Management Information
Reports(MIR)
MMX
% of eligible vendors registered within

6 months of application
MMX
% increase of A & A1 vendors as a %

of total number of vendors
MMX
% increase of material categories that

have at least 3 vendors.
MMX
Updation of product Material Directory

as per schedule

scheduled date
Number of reverse / forward auctions

conducted.
No. of auctions
Reduction in delivery time for identified

Subcontracting items
No of items
MMX
MMX
MMX
MMX
MMX04400
MMX04500
Reduction in Material inventory as no

of days of Shop Material
Consumption.
MMX04900

scheduled date
MMX
MMX05000
MMX
MMX
Identification of new items for bulk

buying for common rate contract at
corporate level.
No. of new IT initiatives introduced in
MM function.
Implementation of identified (by
Corporate MM)best MM practice in the
year.
MMX
No. of items for which Technical &

commercial terms finalised with
vendors w.r.t. total items.
MMX05100
MMX
MMX05200
MMX
MMX05300
MMX05400
MMX05500
Number
No. of items
Number
Number
Integration of existing IT Systems/Subsystems on scheduled date

scheduled date
MMX
Reply to Govt. Queries/ Audit Paras /

Inspection report/ Action Taken
time (2 weeks)
MMX
Reply/settlement of Audit paras within




specified date

scheduled date
Score
MMX05900
MMX06100
MMX
MMX06200
MMX
MMX06300
MMX
MMX
MMX06401
MMX
MMX06601
MMX
MMX
MMX06600
Number
Arrange / Participate in Exhibition /

Product display for development of
new sources.
MMX05800
MMX06500
MMX
MMX05700
MMX06400
No. of items
Organise professional
lecture/seminars.
Digitization of vendor records (out of
total registered vendors) for inter-unit
usage.
MMX
MMX05600
MMX06000
MMX
MMX
MMX

Score
TQM at Deptt. level
Position report
Time Index
Time Index
Time Index
O
O
TQM Score

scheduled date
MMX
MMX
MMX
MMX
MMX
MMX
MMX
Timely finalisation of material budget.
Timely completion of BOI contracts for

closure of customer contracts.
MMX
MMX06700
MMX06800
MMX06900
MMX
MMX
MMX07000
MMX07100
MMX07200
MMX07300
MMX07400
MMX07500
MMX07600
MMX07700
Time Index
management Portal
schedule
MMX06602
MMX
MMX
C
O

scheduled date
Number
Time Index
scheduled date

scheduled date
C

scheduled date
C

scheduled date
C

scheduled date
C

scheduled date

scheduled date
scheduled date
MMX07800
MMX07900
MMX08000
MMX08100
MMX
MMX
MMX
MMX
MMX08200
MMX
MMX08300
MMX
MMX08400
MMX
MMX08500
Compliance with system on

management of hazardous waste
Timely finalisation of long term
contracts / MOU
Identification and implemetation of 5S
projects
Compliance with system on
management of shelf-life materials.
Critical review of identified Policies /
Systems / Procedures / Practices with
a view to improve MM function
No. of NCRs.

scheduled date
Number
No. of NCRs.
Number

scheduled date
Timely renewal of statutory licences

for storage of explosives /
inflamables / hazardous materials.
% improvement of vendor satisfaction

index.
Import substitution of critical items.
Rs. Lakhs
MMX
scheduled date
Ensure timely receipt of engineering

doucments from vendors
MMX
% of SAR's / CAR's w.r.t. BOIs

resolved within specified time.
MMX
Development of PVC formula for high

value items on rate contract.
Number
MMX08600
MMX
MMX08700
MMX08800
MMX08900
MMX
MMX09000
MMX
MMX09100
MMX
MMX09200
MMX

scheduled date
Preparation of contract agreements &

coordination with sub-contractors for
signing in time.
Resolution of contractual issues /

disputes in time.

scheduled date
% of BOI amendment proposals to

PO's / Contracts cleared in time.
Identification of inactive vendors and

weeding out / delisting of such
vendors to maintain healthy vendor
base
Number

scheduled date
MMX09300
Rationalisation and updation of

material category list of vendors for
indirect materials as per schedule
Balance Score Card
MMX
MMX09400

(5/4/3/2/1)
MMX
scheduled date
Conducting Vendor satisfaction survey

and preparing action plan for
implementation by specified date
Tiimely Arrangement of annual

sanctions for items, such as coal, from
Government.

scheduled date
Obtaining in time NOC from Ministry of

Shipping (Transchart)

scheduled date
Secure in time Technical Clearance

from DGFT/ Ministry of HI for Import.

scheduled date
No. of vendors reviewed
MMX
Quarterly analysis and review of

Performance Rating of Vendors having
"B" & "C" rating (below 80 %)for
remedial measures
MMX
Reduction in cost of BOIs as a % of

material budget
% of material budget
MMX
Development of additional vendors for

single source items
number of identified items
MMX
ESTABLISHING AWAY CENTRE

FABRICATION
NUMBER OF VENDORS
MMX
% of vendors' / transporters' /
contractors' bills processed and sent
to finance in specified time
no of firms.
MMX
Enlistment during the year of

additional Sources / Vendors for
identified items / services
MMX09500
MMX
MMX09600
MMX
MMX09700
MMX
MMX09800
MMX
MMX09900
MMX10000
MMX10100
MMX10200
MMX10300
MMX10400
MMX10500
MMX
% CASES OF TRANSIT DAMAGES

REPORTED WITHEN IN 7 DAYS OF
RECIEPT
GEMENT FUNCTION KRA MASTER - 2006-07

Critical
Special
KRA (Y/N) KRA (Y/N)
Universal
KRA
(Y/N)

category
A
B
C
Source of Data For

Measurement
Computer report
Department report.
Y
M
Department Reports
Finance report.
Record maintained
by Unit/Corp.
Finance deptt.
Record maintained
by Unit Head/Unit
P&D
Record maintained
by Audit deptt.
Record maintained
by Audit deptt.
Record maintained
Survey Report
Project report
N
Unit QA/QC
Quality Deptt.
Action plan
document
M
Project report
Project report
Project report
H
Project report
H
Project report
H
Project report
H
Project report
H
Project report
Section report
M
Source
Development Cell
report
Rating declared at
year end by
Corporate / Unit
Management
Departmental record
Y
H
Amount realised
NOC( for ports &

units) taken from
Transchart
year achievement.
Section report
N
PO values and
turnover completion
PMD
REPORTS
/APPROVALS
DEPTT RECORD
N
H
No of firms added.
H
DEPTT RECORD
KRA Remarks
Vendors have been getting

registered since several years.In
order to maintain healthy and
capable vendor base , it is also
necessary to weed out / delist
inactive vendors in a planned
manner.
a) So far there has been thrust

on direct materials. It is
proposed to provide impetus to
PMD activity for indirect
materials also. b) KRA required
for "Buying" and "Vendor
Development" departments.
This KRA will be taken by Head

of Unit /Function / Department ,
if covered under MAP, and can
be assigned a weightage upto
100%
This will help in finding out
vendors' level of satisfaction and
their expectations from BHEL in
order to bridge the gap and
achieve business excellence.
ERECTION & CONSTRUCTION F

KRA id
Function
ID
KRA Description
KRA
Type
Unit of Measurement
CSX00100
CSX
Establishing the new sites as

per plan
Time Index
CSX00101
CSX
Preparation of resource
planning within 'X' days of LOI
Time taken for completion /

Time allocated ('X' days) X 100
CSX00102
CSX
Deployment of resources as per

plan ('X' days)

Time allocated ('X' days) X 100
CSX00103
CSX
Establishment of site
infrastructure as per schedule
Time Index
CSX00200
CSX
Timely finalisation of subcontracts
Time Index
CSX00201
CSX
Submission of sub-contract(s)
specifications for tendering 75
days before commencement of
work as per L2 schedule
Time Index
CSX00202
CSX
Finalisation of tender
document(s) for floating NIT 70
days before planned
commencement of work at site
Time Index
CSX00203
CSX
Floating of tender enquiries/

evaluation of technical & price
bids and finalisation of subcontracts
Time Index
CSX00300
CSX
Optimisation of number of
vendors in Services where
number of vendors are less than
seven
Total increase required in

identified Services / Total no. of
services X 100
CSX00301
CSX
Identification of potential
vendors in services where the
number of vendors are less than
seven and subsequent
enlistment as per procedure
Total number of potential

vendors identified / Total number
of minimum potential vendors to
be identified X 100
CSX00400
CSX
Submission of Annual
Performance Reports of
Vendors
Time Index
CSX00401
CSX
Review of Performance
Evaluation Reports received
from site and updation of
vendors list as per Policy
guidelines
Time Index
CSX00500
CSX
% increase in number of
milestones achieved in a project
with respect to project schedule
[(No. of milestones achieved /

No. of milestones planned) - 1]
X 100
CSX00501
CSX
Timely preparation and review

of action plan for the milestones
which can be advanced

Time allocated
CSX00502
CSX
Timely implementation of action

plan for advancement of
identified milestones
Time taken for implementation /

Time allotted
CSX00503
CSX
Erection checks of equipment

and systems for completion
No. of days saved / No. of days

planned
CSX00504
CSX
Reporting of non-conformities to
MUs within three days of
occurrence
Average no. of days of delay for

reporting after the occurrence
CSX00505
CSX
Assess and prioritise integration

of inputs (including customer
inputs) for erection activities/
ahead of plan
No. of days saved / No. of days

planned
CSX00506
CSX
Preparation of joint protocols

(after ensuring adherence to
quality plans) of the equipment/
systems erected)
No. of protocols completed / No.

of protocols to be completed X
100
CSX00507
CSX
% Success rate of milestones

advanced
No. of milestones advanced /

No. of milestones planned for
advancement X 100
CSX00600
CSX
No. of units commissioned as

per Balanced Score Card
No. of units commissioned / No.

of units planned for
commissioning X 100
CSX00601
CSX
Finalisation of erection/
commissioning procedures and
obtaining their approval from
customer/ consultants
Nos. approved / Nos. planned X

100
CSX00602
CSX
Finalisation of erection/
commissioning check list as per
plan
Nos. finalised / Nos. planned X

100
CSX00603
CSX
Deployment of T&P and IMTEs

at site for erection/
commissioning as per plan
No. of T&Ps and instruments

deployed / Total No. planned X
100
CSX00604
CSX
Planning of inputs for course

correction for erection and
commissioning the projects as
per schedule
Time Index
CSX00605
CSX
Outsourcing of expert services

for erection/ commissioning as
per requirement
No. of requirements met / No. of

requirements as per plan X 100
CSX00700
CSX
Reduction in cycle time of

identified processes
Days reduced / Previous best X

100
CSX00701
CSX
No. identified
CSX00702
CSX
Identification of processes
targeting cycle time reduction
Evaluation of alternatives to
existing processes/ to achieve
cycle time reduction
Nos. evaluated / Nos. identified

X 100
CSX00703
CSX
Timely execution of action

plan for cycle time reduction
Days reduced / Previous best X

100
CSX00800
CSX
Enhancement in customer
satisfaction score
Increase in CSI
CSX00801
CSX
No. of Meets
CSX00802
CSX
No. of Customer meets

conducted
% of feedback incorporated
resulting out of customers
meets
No. of feedback implemented /

No. of feedback accepted for
implementation X 100
CSX00803
CSX
Registration/ followup and

resolution of customer
complaints
No. of complaints resolved /

Total no. of complaints
registered X 100
CSX00804
CSX
Projects
No. of projects implemented /

No. of projects planned X 100
CSX00805
CSX
Proactive customer visits to

enhance customer relationship
No. of visits undertaken / No. of

visits planned X 100
CSX00900
CSX
Completion of Reliability Run /

Trial operation of the Unit(s) as
per target
No. of reliability run completed /

No. of reliability run planned X
100
CSX00901
CSX
Resolution of non-conformities
observed during trial operation
No. of Non conformities

resolved / Total no. of nonconformities X 100
CSX00902
CSX
Resolution of technical issues

for system stabilization
No. of Systems stabilized / No.

of systems requiring stabilization
X 100
CSX00903
CSX
Resolution of generic erection

issues
No. of issues resolved / No. of

issued identified X 100
CSX01000
CSX
Preparation and submission

of project completion reports
30 days before site closing
Time Index
CSX01100
CSX
% reduction in time for

budgetted monthly cash
collection
Time Index
CSX01101
CSX
Submission of Erection/
Construction/ supply invoices
within 10 days of completion of
activities
Time Index
CSX01102
CSX
Timely verification of invoices for

realisation of payment
Time Index
CSX01200
CSX
No. of provisional insurance

claims converted to final claims
during the year
% of total no. of provisional

claims lodged
CSX01201
CSX
CSX01202
CSX
Arranging documents for lodging

final claims
% of claims settled out of total
claims due
% of total no. of final claims

lodged
% of total claims settled
CSX01300
CSX
Settlement of audit paras
% of audit paras settled
CSX01400
CSX
Timely closing of sub-contracts

as per plan
Time Index
CSX01401
CSX
Material reconciliation as per

plan

scheduled date
CSX01402
CSX
Obtain time extension as

applicable as per plan
Processing and verification of
final bills as per plan
% reduction in time for achieving
site closure with respect to plan
CSX01403
CSX
CSX01500
CSX
CSX01501
CSX
Identification of 80% pending

points within 25 days of
completion of trial operations
and balance 20% progressively
within 60 days
Time Index
CSX01502
CSX
Preparation of action plan for

resolution within 7 days of
identification of pending points

scheduled date
CSX01503
CSX
Liquidation of pending points

within 90 days of action plan

scheduled date
CSX01504
CSX
Diversion of surplus materials as

per contract within 120 days
from completion of trial run

scheduled date
CSX01505
CSX
Timely release of manpower as

per plan
Time Index
CSX01506
CSX
Timely submission of as-built

marked up drawings
Time Index
CSX01600
CSX
% reduction in wastages
% of amount of BSC
CSX01601
CSX
Number of improvements in
erection processes
Number
CSX01602
CSX
Optimisation of T&P deployment
Total no. of days actually utilised

/ Total No. of days of availability
CSX01700
CSX
IT Initiatives taken
% completed
CSX01800
CSX
Suggestions given for system/

product improvement
Nos. accepted
CSX01900
CSX
% increase in budget
CSX01901
CSX
Enhancement of physical
turnover
Acheivement of physical
turnover
% of Budget
O
O

scheduled date
scheduled date
No. of days reduced / No. of
days planned X100
CSX01902
CSX
Preparation and finalisation of

quarterly resource plan within
specified days
Actual days taken / Specified

days
CSX01903
CSX
Initiatives taken for

enhancement of physical
turnover
No. of initiatives
CSX02000
CSX
% of Budget
CSX02100
CSX
Achievement of financial
turnover
Identification and realization of
unpaid old outstandings
% amount realized
CSX02200
CSX
% reduction in downtime of
Cranes by implementing
MMS (Mandatory
Maintenance System) over
the prescribed 'X' days
% reduction
CSX02201
CSX
Updation of history cards of all

Cranes incorporating details of
breakdown maintenance/
overhauls and quarterly
submission to Hq. within first 10
days of each quarter

scheduled date
CSX02202
CSX
Preparation and submission of

details to Hqrs/ in the prescribed
format/ of routine maintenance
carried out on Cranes before
10th of every month.

scheduled date
CSX02203
CSX
Preparation of action plans after

analysing the updated history
cards and reports of cranes for
breakdown/ overhaul and
routine maintenance within
specified time
No. of action plans prepared
CSX02204
CSX

within specified time (quarterly)
% of action plans implemented

as identified for every quarter
CSX02300
CSX
Nos. developed / Nos. planned
CSX02301
CSX
Development of Standard L2
Network for EPC contracts
Timely conversion of standard
L2 network for EPC contract to
site specific

scheduled date
CSX02400
CSX
Nos. developed / Nos. planned
Development of Standard L3
Network for EPC contracts
CSX02401
CSX
Timely conversion of standard

L3 network for EPC contract to
site specific

scheduled date
CSX02500
CSX02600
CSX
CSX
Timely submission of MIRs

Utilisation of Capital Budget
(Planned / Non-Planned)
O
O
% submissions delayed
% utilised against sanction
CSX02700
CSX

CSX02800
CSX
(4 weeks)
CSX02900
CSX

Time Index
CSX03000
CSX

finance for
Time Index
CSX03100
CSX

scheduled date
CSX03200
CSX
Satisfaction Score
Score
CSX03201
CSX
Time Index
CSX03202
CSX

CSX03300
CSX

TQM Score
CSX03301
CSX
CSX03302
CSX

on Position report

scheduled date
Time Index
CSX03400
CSX
CSX03500
CSX
management Portal

scheduled date
Number
CSX03600
CSX
per schedule
schedule (Registration No. and
against the KRA)
Time Index
CSX03700
CSX
Ia = No. of projects planned

Ib = Sum of No. of days delay
/ Sum of total No. of days
planned
CSX03800
CSX
against the KRA)

scheduled date
CSX03900
CSX
against the KRA)

scheduled date
CSX04000
CSX
against the KRA)

scheduled date
CSX04100
CSX
against the KRA)

scheduled date
CSX04200
CSX
against the KRA)

scheduled date
CSX04300
CSX
Achieveing Materials
Management Effectiveness
Effectiveness index = 1/n

(Cn)
CSX04301
CSX
Regularisation in Road Permits

Form Counterfoils within X days
No. of forms regularised within

stipulated time (X days) /Total
no of consignment received in X
days
CSX04302
CSX
Reduction in
Demmurages/Wharfage in
consignments within X days
No. of consignments not

incuring demmurage in X days /
Total no of consignment
received in X days
CSX04303
CSX
Generation of Pending Materials

List within "X" days
No. of reports generated within

stipulated time (X days) / Total
no of reports required to be
generated
CSX04304
CSX
Material verification within "X"

days of receipt
No. of consignments verified

within stipulated time (X days)
/Total no of consignment
received
CSX04305
CSX
Raising of MDRs within "X" days

of verification
No. of MDRs raised within

stipulated time (X days) /Total
no of MDRs raised
CSX04400
CSX
Percentage reduction in time

taken in submission of technical
information and relevant data
(project plans, manpower,
infrastructure, T&P, subcontracting, etc) for tender
preparation by Marketing
% Reduction in time
CSX04401
CSX
Reduction in time towards

collection of the key data
required for techno commercial
ofers and its compilation with
respect to time schedule
Time Index
CSX04402
CSX
Reduction in time towards

preparation of technical
information (estimation of
manpower, infrastructure, T&P
and sub-contracting
requirements) with respect to
time schedule
Time Index
CSX04500
CSX
Percentage reduction in outages

of T&P / Erection Equipment
CSX04501
CSX
Regular updation of history

cards of cranes and lifting
tackles and submission by 7th
of every month

scheduled date
CSX04502
CSX
Development of MMS tool for

preventive maintenance of
erection T&P as per plan

scheduled date
CSX04503
CSX
Implementation of Mandatory
maintenance systems (MMS) for
erection T&P and heavy duty
cranes
No. of equipments covered

under MMS
CSX04504
CSX
Regular updation of history

cards of electrical equipment
like welding generator,
transformer rectifier and
submission by 7th of every
month
% submissions delayed
CSX04600
CSX
Effective control in the area of

welding, heat treatment and
NDT by reducing a number of
defective joints through
monitoring, improved
procedures and resource
planning
% reduction in defective joints
CSX04601
CSX
Timely preparation of project/

work specific procedures for
welding, NDT and heat
treatment for their effective
implementation
Time Index
CSX04602
CSX
Timely availability of resoruces

for welding, NDT and heat
treatment works (I.e.,
deployment of equipments and
consumables)
Time Index
CSX04603
CSX
% Deployment of approved
welders on the job by ensuring
welders test
CSX04604
CSX
Timely replacement of nonperforming welders, identified

during reviews, as per plan
Time Index
CSX04605
CSX
Review the process of welding,

NDT, heat treatment to ascertain
CSX04700
CSX
% saving in cost by providing

experts for short periods for
SAS/ Construction Jobs to avoid
deputation of supervisory
personnel on a regular basis
% amount saved
CSX04800
CSX
Timely interaction with

advocates/ legal experts for
resolution of legal matters/
arbitration pertaining to
contractrs
Time Index
CSX04900
CSX
Acquiring additional technical

skills for multi-skilling
No. of skills added
CSX05000
CSX
Resolution of customer
complaitns, including
observations as per prevailing
system
% of complaints resolved
CSX05001
CSX
Segregation of customer
complaints and observations
Number
CSX05002
CSX
Preparing relevant reply to the

observations and responding to
customer withing specified
period as per plan
% resolved
CSX05003
CSX
Analysing complaints area-wise/

function-wise and interacting
with concerned engineers/
engineering centre for proper
disposition
% complaints dispositioned
CSX05004
CSX
Responding to customers for

given disposition
% complaints resolved
CSX05100
CSX
Preparation of customer project

related capital investment
budget as per schedule

scheduled date
CSX05200
CSX

(5/4/3/2/1)
& CONSTRUCTION FUNCTION KRA MASTER - 2006-07

Suggested Weightage
for category
Critical Special KRA Universal
A
B
KRA (Y/N)
(Y/N)
KRA
(Y/N)
C
Y
Source of Data for

Measurement
Customer order / L1
schedule
Customer order / L1
schedule
Deployment plan
Deployment plan
Deployment plan as per

sl.no.3

sl.no.3/ L2 schedule

sl.no.3/ Site Plan

sl.no.3/ Site Plan
Approved vendors list
Approved vendors list
Approved vendors list/

Evaluation reports
Approved vendors list/

Evaluation reports
L2/ L3 schedule
L2/ L3 schedule
L2/ L3 schedule
Action plan
SAR/ CAR/ Other reports
L2/ L3 schedule
FQPs
L2/ L3 schedule
L2/ L3 schedule/ BSC
Controlled Documents as
per ISO
Controlled Documents as
per ISO
Departmental Procedure
L2/ L3 schedule/ Catchup

plan
Deployment plan
Benchmark/ Report
Analysis of benchmarks
Project review reports
Benchmark/ Report
Customer Perception
Survey Report/ Feedbacks
through Customer Meets
Plan/ Compliance Report
Feedback report/ Status

report
Customer Complaint
databank/ SOMS
Improvement Projects plan/

BSC/ Customer Perception
Survey Report
Feedback report
Final protocol
Customer punch list
Customer punch list
Customer punch list/

Feedback from other
projects
Site execution documents
Budget / BSC
Site records
Site records
Site records
Audit records
Regional Plan
Contract closing plan
Site closing plan
Site closing plan
Site closing plan
Action Plan
Site Action Plan
Regional Plan
Site Action Plan
BSC
Completion reports
T&P Log
BSC
BSC/ Records
Regional Budget
Regional budget
Site Plan
Site Plan
Regional budget
Finance records
History cards
History cards
Monthly reports
History cards and monthly

reports
Action Plans
Available site specific L2

schedule and records
Standard L2 network
Y
Y
Available site specific L3

schedule and records
Standard L3 network
L
H
M
M
M
M
Records
Approved Capital budget

deptt.

deptt.
individual/ deptt.

Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Material despatch
documents
Material despatch
documents
Material despatch
documents
Material despatch
documents
Material despatch
documents
Material despatch
documents
Tender schedule
Manufacturing Units and

Marketing
Tender schedule
History Cards
Manufacturer's Guidelines
MMS Manual
History Cards
Project Schedule
Site Action Plan
Deployment Plan and site

requirement

requirement

requirement
Erection Schedule
SAS/ Customer requirement
Legal cases/ arbitration

issues
Site development plans
Departmental Plan
Complaint Register
Complaint Register
Complaint Register
Complaint Register
Project Schedule
X
Rating declared at year end
by Corporate / Unit
Management
Remarks
Where Ia = Total no. of sites delayed in opening /

Total no. of sites to be opened.
Ib = Total no. of days of delay / Total time planned
in days
X' days will be decided as per contractual
requirements
Pro-active measures where required to be covered
under the same KRA
X' days will be decided as per plan
Resources: HR/ T&P/ vendors/ sub-contractors
Note: CFX to communicate Deployment Plan to
SCP & Sites.
Infrastructure includes Office/ Stores/ Open Stores/
Residential accommodation/ communication/
transport/ field hostel/ Watch & Ward and banking
arrangements/ etc.
Where Ia = Total no. of sub-contracts delayed in
finalisation / Total no. of sub-contracts to be
finalised.
Ib = Total no. of days
of delay / Total time planned in days
Where Ia = Total no. of specifications delayed in
submission / Total no. of specifications to be
submitted.
Ib = Total no. of days of delay / Total time planned
in days
Where Ia = Total no. of tender documents delayed
in finalisation/ Total no. of tender documents to be
finalised.
Ib = Total no. of days of
delay
Where Ia = Total no. of tenders delayed in
finalisation / Total no. of tenders to be finalised. Ib =
Total no. of days of delay / Total time planned in
days
Services means vendors doing E&C of Boiler/ TG
etc. and also suppliers of different products.
Example: No. of Services = 3 (Boiler/ TG/ C&I)

Existing Vendors (5/ 3/ 2 respectively)
Min. Required vendors = 7 in each service
Hence/ Gap = 2/ 4/ 5 respectively
Potential vendors identified = 0/ 3/ 5 respectively
Total no. of potential vendors identifie
Ia = No. of vendors evaluated / Total no. of

vendors working
Ib = Sum No. of days of delay / Sum No. of
days planned
Ia = No. of Vendor List updated / No. of List

planned for updation
!b = Sum of delays in days / Sum of the
planned days
Site will prepare and review an Integrated Action

Plan for all the milestones identified for
advancement
Site will prepare an Integrated Action Plan for all

the milestones identified for advancement
Where Ia = Total no. of inputs delayed / Total no. of

inputs to be given. Ib = Total no. of days of delay /
Total time planned in days
Conductance of Customer Perception Survey by an

external agency
As per reward scheme circular to be issued
Ia = Actual cash collection / Budgeted cash

collection. Ib = Total no. of days delayed in
collection / Total time allocated
Note: The time allocated is defined in the contract
Where Ia = total no. of invoices delayed / total no.
to be invoiced. Ib = total no. of days delayed / total
days planned
Where Ia = total no. of verification of invoices
delayed / total no. invoices to be verified. Ib = total
no. of days delayed / total days planned
Where Ia = total no. of sub-contracts closure

delayed / total no. sub-contracts to be closed. Ib =
total no. of days delayed / total days planned
Where Ia = Total No. of pending points delayed for

identification / Total no. of pending points to be
identified. Ib = Total no. of days delayed / total days
planned (60 days)
Where Ia = Total No. of manpower release delayed/

Total no. of manpower identified for release. Ib =
Total no. of days delayed / total days planned
Where Ia = Total No. of marked up drawings
delayed in submission/ Total no. of marked up
drawings to be submitted. Ib = Total no. of days
delayed / total days planned
Nos. accepted by HoF
Budget as finalised by the Regional Hqrs.

Budget as finalised by Corporate Office
Every quarter the resource plan must be reviewed
Budget as finalised by the Regional Hqrs.
Annual overhaul period/ if any/ will not be

accounted as downtime.
'X' days to be picked up from downtime details as
furnished by CFX for respective cranes
- Prescribed formats will be furnished by CFX

along with history card of Crane
- Prescribed formats for the old running cranes will
be furnished by CFX latest by 10th of July 2004
#NAME?
Standard L2 Network (on Primavera) to be

developed for different Unit capacities
Timely conversion means one week ahead of
contractual commitment for submission
Standard L3 Network (on Primavera) to be

developed package-wise for different Unit
capacities
Timely conversion means the readiness of the L3

networks two weeks ahead of start of erection
activities in respective packages
As per Departmental Procedure
Targets to be set as follows: 100% cases-L5; 9599% cases-L4;85-94% cases-L3; 75-84% casesL2;<75%cases-L1
Targets to be set as follows: 100% cases-L5; 9599% cases-L4;85-94% cases-L3; 75-84% casesL2;<75%cases-L1
Cn=Factor from the Child KRA and n= total no

of child KRAs selected
Factor for Cn in KRA CSX4400

'X days' is as defined in the DP




( CSX04501 + CSX04502) X 100
Ia = Total no. of inforamtion and data collected /

total No. of information to be collected
Ib = Total no. of days reduced / total no. of days
planned
Ia = Total no. of data prepared / Total no. of data to

be prepared
Ib = Total no. of days reduced / total no. of days
planned
L5 = 100%
L1 = 80%
% reduction in outages = (1-total No. of equipment
under breakdown in one month / total no. of
equipment available at site) X 100
L5 = Four days early
L3 = As per Schedule (no delay)
L1 = 4 days delay
L1 = 4 days delay
L5 = 100% covered
L1 = 80% covered

L1 = 4 days delay
Total no. of defective joints / total no. of joints

welded X 100
Where Ia = No. of procedures implemented / total

no. of procuedures to be implemented
Ib = Total no. of days of delay / total days planned
for making procuedures
Where Ia = No. of resoruces deployed / total no. of

resources to be deployed
Ib = No. of days delayed for deployment / total no.
of days allotted for deployment
No. of approved welders deployed / No. of welders

to be deployed X 100
Total no. of welders replaced / total no. of welders
to be replaced X No. of days delayed / total no. of
days for replacement as per plan
Total no. of defective joints / total no. of joints

welded X 100
Amount saved = (1-Cost of Deputation for short

periods / Cost of deputation to be incurred in case
of posting) X 100
Ia = No. of documents or replies prepared / Total

no. of documents or replies to be prepared
Ib = No. of days delayed in preparing documents /
total no. of days available
No. of skills developed to work independently
This KRA will be taken by Head of Unit /Function /

Department , if covered under MAP, and can be
C0MMISSIONING / TECHNICAL SERVIC

KRA ID
TSX00100 TSX
Commissioning of units as per Site Plan
KRA
Type
TSX00103 TSX
Timely planning/ monitoring/ and controlling inputs for

commissioning activities to achieve the targets
Erection/Pre-Commissioning checks of equipments and
systems for conducting trial runs/ as per plan
Timely reporting of non-conformities to manufacturing units
TSX00104 TSX
Assess and prioritise for integration of inputs (including

customer's inputs) for starting pre-commissioning/milestone
activities/ ahead of plan
TSX00105 TSX
Completion of milestone and commissioning activities/ as per

plan
TSX00106 TSX
Preparation of joint protocols (after ensuring adherence of

performance to specifications) of the equipments/systems
commissioned.
TSX00101 TSX
TSX00102 TSX
O
O
O
TSX00201 TSX
Reduction of time taken for re-commissioning of units after

overhaul/ performance evaluation and troubleshooting/ postwarranty jobs
Reduction of time taken for re-commissioning of units after
overhauling jobs
TSX00202 TSX
Reduction in response time for performance evaluation and

troubleshooting activities
TSX00300 TSX
Improvement over contractual time for execution of RLA / R&M

services
TSX00301 TSX
Reduction in response time for preparation and submission of

technical specifications for RLA jobs
TSX00302 TSX
Reduction in cycle time of RLA activities at site
TSX00303 TSX
Reduction in time taken for submission of RLA reports
TSX00304 TSX
Reduction in time taken for execution of R&M works at site
TSX00200 TSX
C
C
TSX00400 TSX
Optimisation/ Preparation and Conductance of PG/PE Test as

per plan
TSX00402 TSX
Procedure for TG Performance Guarantee/Performance

Evaluation Tests - Preparation/ Submission and approval by
Customer/Consultant
Finalisation of procedure with customer and for Conductance
of functional tests as per contract.
TSX00403 TSX
Deployment of Instruments and ensure comprehensive system

readiness at site for PG/PE test conductance as per plan
TSX00404 TSX
Conductance of functional tests as per contract.
TSX00500 TSX
No. of units commissioned as per Balanced Score Card

Finalization of commissioning procedures and obtaining their
approval from customer / consultant
Finalization of commissioning checklists as per plan

Assessment of IMTEs requirement at site for commissioning
and deployment as per plan
Planning of inputs and course correction for commissioning the
projects as per schedule
Release of project specific erection/ commg manual as per
plan.
Outsourcing of expert services for commissioning as per
requirements
Reduction in Cycle Time of identified Processes
TSX00401 TSX
TSX00501 TSX
TSX00502 TSX
TSX00503 TSX
TSX00504 TSX
TSX00505 TSX
TSX00506 TSX
TSX00600 TSX
TSX00601 TSX
O
O
O
O
O
O
C
C
TSX00602 TSX
TSX00603 TSX
Identification of processes targetting cycle time reduction

Evaluation of alternatives to existing processes/ to achieve
cycle time reduction
Timely execution of Action Plan for cycle time reduction
TSX00700 TSX
Enhancement in customer satisfaction score
TSX00701 TSX
Number of Customer Meets conducted
TSX00702 TSX
% of feedback incorporated resulting out of customer meets
TSX00703 TSX
Registration/ follow-up and resolution of customer complaints

Implementation of O&M improvement projects/ in consultation
with Customer
TSX00704 TSX
C
C
TSX00705 TSX
TSX00706 TSX
TSX00800 TSX
TSX00801 TSX
Extending support to customer for Optimising O&M practices

Proactive planned customer visits to enhance customer
relationship
Completion of reliability run / trial operation of the units/ as per
target
C
C
O
Resolution of non conformities observed during commissioning

Resolution of technical issues during Erection / Commissioning
/ Unit Stabilization
Optimisation of the equipment/system to achieve performance
specifications
Completion of reliability run of the equipment/system/unit as
per target
Suggestions to MUs/PEM/Region/Site/TS(HQ) for
improvement in products/systems
Man-hours of customer training conducted as per
contracts/plan
TSX01200 TSX
Inputs to manufacturing units for as built drawings

Preparation and submission of unit completion reports within
specified time
TSX01300 TSX
Optimal utilization of expert services of the Group for

commissioning/recommissioning/ trouble shooting/overhauling
jobs/PG/PE Tests
TSX01301 TSX
Assistance to sites for commissioning/ overhauling/PG/PE

Tests
TSX01400 TSX
Arranging Purchase of T&P/ IMTEs etc. as per plan
TSX01500 TSX
Development of expertise within the Group to meet the current

and future needs in identified areas
TSX01501 TSX
Develop multi-skilled manpower through training and work

experience/ to optimise human resources
TSX01600 TSX
Upgradation of facilities (IMTE & PG Test instruments) to meet

new standards
TSX00802 TSX
TSX00803 TSX
TSX00804 TSX
TSX00900 TSX
TSX01000 TSX
TSX01100 TSX
O
O
O
C
O
TSX01602 TSX
Identification of facilities needing upgradation to meet new

standards
Processing/ submission of IMTE/ T&P budget proposals for
timely procurement
TSX01603 TSX
Calibration/ rectification /upgradation and arranging

procurement of IMTEs/PG Test instruments as per plan
TSX01601 TSX
TSX01604 TSX
TSX01700 TSX
TSX01800 TSX
TSX01900 TSX
Timely disposal of unusable/obsolete instruments & material

through CMTD (Corporate Office) & MSTC Ltd.
National / International Accreditations achieved/ revalidated
Upgradation of EDP/IT infrastructure to meet operational
requirements
Development/ improvement of products with vendor
partnerships
TSX02100 TSX
Evaluation of Vendor Performance as per plan/ and generation

of feedback
Formation of strategic business alliance as per plan/ with
detailed breakup of activities
Number of accepted suggestions given for system / product
improvement
TSX02200 TSX
Technology and Process Improvements for Erection/

Commissioning/ Trouble-Shooting/ PG/PE Tests/ Servicing/
R&M/ Performance Monitoring
TSX01901 TSX
TSX02000 TSX
TSX02201 TSX
TSX02202 TSX
TSX02203 TSX
TSX02204 TSX
TSX02300 TSX
TSX02301 TSX
TSX02302 TSX
TSX02303 TSX
TSX02304 TSX
TSX02305 TSX
TSX02306 TSX
TSX02307 TSX
Completion of Special Improvement Projects in the processes

as per plan/ incorporating new technologies
Identification/ application of new tools/ technologies for
execution of processes
Cost saving through Process Improvements/ Productivity
Measures
Promote HSE Management Programmes for process
improvements
Performance monitoring of BHEL supplied thermal / gas /
nuclear sets
Web-based reporting of performance of BHEL sets
Proactive assistance to customers/ based on performance
monitoring reports / feedbacks
Generation of Failure analysis reports for incorporating
improvement in the processes/ products and systems
Timely submission of MIRs / Query-Based Replies
Upgradation/ Development of Software for faster data
processing and analysis of Performance Monitoring of BHEL
sets
Performance monitoring of BHEL supplied Captive Power
Plant
O
C
O
C
O
C
C
C
C
O
C
O
O
O
O
O
C
O
O
TSX02309 TSX
Performance monitoring of BHEL supplied Hydro Power Plant

Performance monitoring of BHEL supplied Gas based Power
Plant
Performance monitoring of BHEL supplied Overseas Project
Power Plant
TSX02400 TSX
Development of knowledge management system as per plan
TSX02308 TSX
O
O
TSX02402 TSX
Number of programmes / workshop conducted for knowledge

sharing
No of technical papers presented (Inhouse/ National/
International fora) / published (in Journals)
TSX02403 TSX
Dissemination of status of projects/ and innovative

technologies implemented at sites/ through in-house
publications
TSX02401 TSX
C
C
TSX02406 TSX
TSX02500 TSX
TSX02600 TSX
Capturing the Best Practices within (of) the organization /

competitors / Consultants / Customers
Sharing and adoption of Best Practices and implementing the
same succesfully/ as per plan
Imparting advanced technical education to internal / external
customers
Patenting New Technology
Generation of business in new areas
O
C
C
TSX02601 TSX
Execution of AMC and O&M contracts/ as per plan
TSX02602 TSX
TSX02603 TSX
Execution of Slow Speed Balancing contracts as per plan

Pre-outage survey / health monitoring / condition assessment
conducted at operating units
TSX02604 TSX
Order booking for O&M and LTSA contracts
TSX02605 TSX
Execution of New Business Contracts as per plan
TSX02606 TSX
TSX02607 TSX
New Marketing initiatives undertaken

Timely Preparation of estimates and Offer submission to
Customer
TSX02700 TSX
Technical inputs /assistance for SAS/ PPI/ R&M/ O&M jobs
TSX02800 TSX
Project cycle time reduction through re-visiting exercises

Assistance to sites for resolution of technical issues leading to
contract closing
TSX02404 TSX
TSX02405 TSX
TSX02900 TSX
TSX03100 TSX
TSX03200 TSX
TSX03201 TSX
Planning/ Conducting of Milestone /Quality / Safety Audits as

per Plan
Recommendation of corrective actions based on Milestone
/Quality / Safety Audit Reports
No. of design audits conducted for new products / systems /
services
Number of papers edited / approved / published
Publication of 'Feedback' journal
TSX03300 TSX
Preparation and issue of technical documentation
TSX03000 TSX
TSX03001 TSX
C
C
O
O
O
C
O
TSX03301 TSX
Preparation and issue of product-specific Erection Manuals
TSX03302 TSX
Preparation and issue of product-specific Commissioning

Documents
TSX03303 TSX
Preparation and issue of product-specific Servicing Documents
TSX03304 TSX
Web-hosting of technical documents
TSX03305 TSX
TSX03400 TSX
Preparation and issue of HSE Manuals

Preparation and issue of repair & maintenance procedures for
tools & plants
TSX03500 TSX
Resolution of generic problems
TSX03501 TSX
Formulation of Action Plan for resolution of identified generic

problems
TSX03502 TSX
Implementation of Action Plans for resolution of generic

problems
TSX03503 TSX
Performance analysis of the equipment / system after

implementation of Action Plan for resolution of generic problem
TSX03600 TSX
Reply to Govt. Audit queries/ Inspection report paras/ Action

Taken Reports etc. furnished within specified time (2 weeks)
TSX03800 TSX

weeks)
Timely inputs to unit/corporate finance for inter-unit reconciliationof accounts
TSX03900 TSX

TSX04000 TSX
TSX04100 TSX

Implementation of Improvement projects identified in the
TSX03700 TSX
TSX04101 TSX
O
O
TSX04200 TSX
TSX04300 TSX

O
C
TSX04301 TSX

Implementation of Improvement projects identified in the
TSX04500 TSX
TSX04600 TSX

Contributing case studies etc.for Knowledge Management
Portal
TSX04700 TSX

TSX04800 TSX

TSX04900 TSX

TSX05000 TSX

TSX05100 TSX

TSX05200 TSX

TSX04302 TSX
TSX04400 TSX
C
C
Timely preparing inspection procedures and conducting

inspections for the precision instruments & calibration
equipments
Preparation of Technical specifications for advance
instrumentation to meet new standards.
TSX05600 TSX
Performance monitoring of NON -BHEL supplied Power Plant

in India and Abroad for Bench marking BHEL Sets
Performance
Interaction with CEA/PGCIL/CERC / Heavy Industry / MOP and
other Govt. Agencies to resolve issues
TSX05700 TSX
Issues resolution through task force and action plan finalisation
TSX05800 TSX
Study of tender documents and submission of comments
TSX05300 TSX
TSX05400 TSX
TSX05500 TSX
TSX05900 TSX
Process improvements based on Benchmarking of project

activities
TSX05901 TSX
Benchmarking of project activities
TSX06200 TSX
Timely commissioning of BOP packages in BHEL scope as per

plan
Timely preparation and submission of Project completion
reports
Development of Detailed Project Specific
Erection/Commissioning L3 Networks
TSX06300 TSX
Timely Pre-Commissioning /Commissioning of Boiler Sub

systems
TSX06400 TSX
Timely Pre-Commissioning /Commissioning of Turbine Sub

systems
TSX06500 TSX
Timely Pre-Commissioning /Commissioning of generator Sub

systems
TSX06600 TSX
Timely Pre-Commissioning /Commissioning of Electricals Sub

systems
TSX06000 TSX
TSX06100 TSX
TSX06700 TSX
TSX06800 TSX
TSX06900 TSX
TSX07000 TSX
TSX07100 TSX
TSX07200 TSX
TSX07201 TSX
TSX07202 TSX
TSX07300 TSX
Timely Pre-Commissioning /Commissioning of C&I Sub

systems
Extending Assistance to customer to meet contactual
obligations regarding O&M/ Availability
Accomplishment of targets of Unit/NC/Function/Department

% of commissioning action request resolved within specified
time. (Time to be specified in action plan box)
Execution of CONTRACTUAL CONDITION MONITORING
through vibration.noise and other accessable techniques
Completion of slow speed balancing jobs to satisfaction of
customer
Identification of Customers for Slow speed balancing

Execution and completion of Slow speed balancing job to
satisfaction of customer
Preparation of estmates for construction power and estimates
for electrical and C & I jobs for sites
O
O
O
O
O
C
O
O
O
O
O
O
TSX07400 TSX
Technical scrutiny/making of technical specification of MMDs
TSX07401 TSX
Scrutiny of technical offers of MMDs/Instruments
TSX07402 TSX
Inspection /testing of new procured MMDs/Instruments and

repaired MMDs
TSX07403 TSX
Inhouse / Outside repair of MMDs
TSX07404 TSX
Calibration /Rectification /Procurement of PG Test Instruments
TSX07500 TSX
Microfilming of drawings/documents.
TSX07600 TSX
Number of Standardization Meetings conducted/Attended
TSX07700 TSX
Scanning of drawings/documents and creating soft copy
TSX07800 TSX
Timely supply of prints to users

System administration of Drawing Management System and
On-line Print Requisition System
TSX07900 TSX
NG / TECHNICAL SERVICES FUNCTION KRA MASTER - 2006-07

Unit of Measurement
Time Index
Critical
KRA
(Y/N)
Special Universal Suggested Weightage for

category
KRA
KRA
A
B
C
(Y/N)
(Y/N)
No. of days reduced
No. of days reduced
Time Index
Time Index
Days
Time Index
%
Y
N
N
N
N
N
N
M
M
M
H
X
M
N
N
N
N
N
N
M
X
H
M
X
L
Number
%
%
%
%
%
%
%
%
%
%
%
Number
%
%
%
Number
%
Days
%
%
%
%
%
%
Number
%
%
Time Index
% Mandays utilised /
available
%
%
% Expertise developed /
areas identified
% manpower trained in more
than one skill
Time Index
%
%
%
%
Number
Y
Y
N
N
N
N
H
X
X
M
X
M
Y
Y
N
N
N
N
M
M
L
M
L
L
%
%
%
%
Rupees
%
No.of reports generated

%
Number
Number
Time Index
%
Number
Number
Number
Number
%
Number
Rupees
Y
N
Y
N
N
N
N
N
N
M
H
M
M
H
X
X
X
X
Rupees
Rupees
No.of Sites
Rupees
Rupees
Y
Y
Y
N
N
N
N
N
N
H
L
L
M
M
H
L
L
M
Number
Number
%
%
%
%
%
%
%
%

scheduled date
Number
Number
Number
%
%
N
%
Number
%
%
Time Index
Time Index

scheduled date
Score
Time Index

TQM Score
N
Y
N
N
Y
Y
M
H
X
X
X
X

scheduled date
Time Index

scheduled date
Number
N
Y
N
N
Y
Y
M
X
M
M
M
H
Time Index
scheduled date

scheduled date

scheduled date

scheduled date

scheduled date

scheduled date
Number
Number
%
%
%
%
Y
Number of jobs
No of rotors
Number of rotors
No of rotors
Time Index
Number
%
Balanced Scorecard Rating (5/

%
Time Index
Time Index
Y
No.of pages
% in specified targeted time
% availability of system
Time Index
Time Index
% repairs completed within sp

Time Index
Number
Number
R - 2006-07
Source of Data for
Measurement
KRA Remarks
L2/L3 schedule /
SOMS / Site Plan
L2/L3 schedule /
SOMS / Score Card [2 -(Actual time / Scheduled time)] x 100
Completion Report /
Protocols
SAR/CAR/Other
No of days after occurrence to be
Reports
specified
Completion
schedule / SOMS
No of days saved
L2 network/ Balance
Score Card
Protocols
[No of protocols completed / No of trial

runs completed] x100
Protocols
No. of days saved
Protocols
No. of days saved
Average of [{(Prev.3 Years Average - No.

Benchmark data /
of days taken to respond) / Prev.3 Years
Completion Reports Average}] x 100
External / Internal
[2 - (Cumulative no. of days
Work Orders/
taken/Cumulative no. of days as per
Completion Reports schedule)] x 100
Benchmark data/
Job Completion
Reports
Average of [(Benchmark time - No. of

days taken to respond) / Benchmark time
x 100]
Benchmark data/
Job Completion
Reports
[2 - (No. of days taken/No. of days as per

schedule)] x 100
Benchmark data/
Job Completion
Reports

benchmark)] x 100
Benchmark data/
Job Completion
Reports

schedule)] x 100
Annual
Plan/Balanced
Score Card
Document Issue
Register
Procedure Report
[Nos conducted / Total planned] x 100

No. of documents approved by customer /
consultant
[No of Procedure finalised / No of tests as
per contract]x 100
[2 - (Cumulative actual time taken /

Cumulative time required as per norms)] x
DP/ L1/L2 schedule 100
[No of tests conducted / No of tests as per
Protocols
contract] x 100
L2/L3 schedule /
SOMS / Balanced
Score Card
Document Issue
Register
Document Issue
Register
[No. of units commissioned / No of units

planned for commissioning] x 100
[Nos. approved / Nos. planned] x 100
[Nos. finalised / Nos. planned] x 100

(No of instruments deployed / Total no to
DP/ L1/L2 schedule be deployed as per plan)x 100
L2/L3 Net work/Daily [2 - (Actual time taken / Scheduled time)] x
Report
100
Document Issue
[No. released / No. planned] x 100
Register
[No. of requirements met / No. of
Deployment plan
requirements as per plan] x 100
Bench Mark/Report [Days reduced/Previous best] x 100
Analysis of
Nos. identified
BenchMarks
Project Review
Reports
[Nos. evaluated / Nos. identified] x 100
Bench Mark/Report [Days reduced/Previous best] x 100
Customer
satisfaction survey
report/ Feedbacks
received through
Customer Meets
Plan / Compliance
Report
Feedback / status
Report
[Increase in Score / Previous Score] x 100

No of meets
[No. of feedbacks implemented / No. of
feedbacks accepted for implementation] x
100
Customer Complaint (No of complaints resolved / Total no of

register / SOMS
complaints registered) x 100
[No of projects implemented / No of
Completion Report projects planned] x 100
Report
No. of days of support extended

[No of visits undertaken / No of visits
Report
planned] x 100
[No. of reliability runs completed / No. of
Protocols
reliability runs planned] x 100
SAR/CAR/Other
(No of nonconformities resolved/Total no
Reports
of nonconformities reported) x 100
Punch Lists (internal [No of issues closed/ No of issues raised]
& external)
x 100
Completion Report
(Nos. completed / Nos. envisaged) x 100
Completion Report
(Nos. completed / Nos. envisaged) x 100
Suggestion Reports No of suggestions given

[Man hrs achieved/ Man hrs planned] x
Training Reports
100
[2 - (No. of days taken / No. of days
Markedup drawings planned)] x 100
Unit Completion
Report
Job completion
reports/ Protocols
[No. of days deployed / No. of days

requested] x 100
Completion Reports/
Balance score Card
Plan/ Indents/
Inspection reports
[No of site man-days assisted / No of site

man-days planned] x 100
{No. of items purchased/No. of items
planned} x 100
Annual Plan/
Training Reports
[No. of expert capabilities developed / No.

of expert capabilities planned to be
developed] x 100
Plans/ Training
Reports/
Departmental
reports
[No of persons developed / No planned] x

100
Budgetary
approvals/ IMTE
inventory register
[Capital budget spent / Capital budget

sanctioned] x 100
Current Standards/
Current Contract
Conditions/ NCRs/
Inventory Status
Proposals/
Approvals
[No. of facilities identified for upgradation /

No. of facilities not meeting new
standards] x 100
L2/L3 schedule/
[2- (Actual time taken / Scheduled time)] x
IMTE / T&P register 100
DISPOSAL
REPORT
Accreditation
Certificates
Project status
Report
Completion reports
Plan Document/
Vendor Performance
Feedback Reports
Strategic business
alliance reports
Annual Plan/MSX
Report
[2- (Actual time taken / Scheduled time)] x

100
(No of accreditations obtained / No of
accreditations planned) x 100
[No. of projects completed / No. of
projects planned] x 100
No of new products (or/ variants)
introduced
[Improvement in vendor rating / Previous

year's vendor rating] x 100
[No. of activities completed / No. of
activities planned] x 100
[No. accepted / No. submitted] x 100
Annual Plan/
[Number achieved / Number planned] x
Balance Score Card 100
Annual
Plan/Balance Score [Projects completed/Projects Planned] x
Card
100
Execution /
completion Reports [No executed / No planned] X 100
Financial Reports
Budget
[No of imrovement projects implemented /

Completion Report No of imrovement projects planned] X 100
Daily/monthy/annual
Reports
No. of Reports generated
System Log
On-line availability of system
MIRs
Failure analysis
reports
Copy of MIRs
No. of responses
Implementation /
Status Reports
Daily/monthy/annual
Reports
Daily/monthy/annual
Reports
Daily/monthy/annual
Reports
Daily/monthy/annual
Reports
[No. of activities completed in time / No. of

Plan/ KMOs' report
No. of reports

[No. of activities completed / No. of
Training reports
[No.of programmes conducted / No of

programmes planned] x 100
Individual report
No. of papers presented
Copies of in-house
journals
No. of journals published
Implementation
Report
Implementation
Report
Reports
List of patents
Financial Report
Plan/ Financial
Report
Plan/ Financial
Report
[No. of Best Practices captured / No. of

Best Practices planned to be captured] x
100
[No. of Best Practices implemented / Nos.
planned] x 100
[Man hrs achieved/ Man hrs planned] x
100
No. of patents applied for
Turnover from new businesses
Turnover from AMC & O&M Contracts

Turnover from Slow Speed Balancing
Contracts
No.Of Units where Survey/Condition
Assessment reports Assessment conducted
Balance Score card Value of orders received
Plan/ Financial
Report
Turnover from New Business Contracts
[No. of Initiatives Taken/ No. of Initiatives
Reports
Planned] x 100
(No. of Offers submitted in time / No. of
Offer Report
Offers) x 100
MIRs/ MoMs
Report
Protocols/ Balance
Score card
[No. of responses / No. of requests] x 100

[Days reduced / Currently benchmarked
time cycle] x 100
[Mandays executed / Mandays planned] x
100
Audit Plan/ L2/L3

Network/ Audit
Report
[No of audits conducted / No of audits

planned] x 100
Report
Audit Reports
Publications
Plan / Journal
No of days after completion of audit

[No of audits conducted / No of audits
planned] x 100
No of papers
No. of issues
Document Issue
Register
[No. of documents issued / No. of

documents to be issued as per plan] x 100
Document Issue
[No. of product-specific Erection Manuals
Register/ Document issued / Nos. to be issued as per Plan] x
Issue Plan
100
Document Issue
[No. of product-specific Commissioning
Register/ Document Documents issued / Nos. to be issued as
Issue Plan
per Plan] x 100
Document Issue
[No. of product-specific Servicing
Register/ Document Documents issued / Nos. to be issued as
Issue Plan
per Plan] x 100
System Log/ Plan

Document Issue
Register
[No. of documents hosted / Total no. of

documents to be hosted as per Plan] x
100
(2-(Actual time/Scheduled time)) X 100
Copy of Procedures No. of procedures

[No of issues resolved / No. of issues
Completion Report identified] x 100
Generic problems
register/ Action Plan [No. of Action Plans formulated / No. of
documents
generic problems identified] x 100
Implementation
Reports/ Action
Plans
[No. of Action Plans implemented / Nos.

formulated] x 100
Analysis Reports/
Implementation
Reports
[Nos. analysed / Nos. implemented] x 100
Record maintained
by Audit deptt.
Targets to be set as follows: 100% casesL5; 95-99% cases-L4;85-94% cases-L3;

75-84% cases-L2;<75%cases-L1
Record maintained
by Audit deptt.
Record maintained
Targets to be set as follows: 100% casesL5; 95-99% cases-L4;85-94% cases-L3;

75-84% cases-L2;<75%cases-L1
Record maintained
by Unit/Corp.
Finance deptt.
Record maintained
by Unit Head/Unit
P&D
Survey Report
Project report

adopted .
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
PROCEDURE
DOCUMENTS
SPECIFICATION
SHEETS
monthy/annual
Reports
(NO. OF DOCUMENTS
PREPARED/DOCUMENTS
PLANNED)X100
(NO. OF SPECF PREPARED/
PLANNED)X100
Task force report

(No. of issues resolved / No of issues
referred) x 100
(No. of action plans finalised / No of
issues referred) x 100
Reports
(Number of documents submitted after

comments)/(Number of document
received for comments)x100
MOM / Replies
Reports
(Number of process improvement

completed/ Number of process
improvement planned )x100
Reports
(Number of activities Bench Marked)/

(Number ofactivities Planned to be Bench
Marked )x100
L2/L3 schedule /
SOMS / Site Plan
Project Completion
Report
[No. of Packages commissioned / No of

Packages planned for commissioning] x
100
No of days after trial operation
L3 Network
Nos. developed
Annual Plan/MSX
Report

100
Annual Plan/MSX
Report

100
Annual Plan/MSX
Report

100
Annual Plan/MSX
Report

100
Annual Plan/MSX
Report
Site records
Rating declared at
year end by
Corporate / Unit
Management
CAR received from
site

100
(No. of days services provided / No. of
days planned) x 100
/Function / Department , if covered under
MAP, and can be assigned a weightage
upto 100%
-
Number of job
executed / under
progress
Completion of
balancing.
No of
rotors/customers
identified
No of rotors
balanced.
Number achieved
Relevant records
being maintained for
this purpose
Relevant records
this purpose
Relevant records
this purpose
Relevant records
this purpose
Relevant records
this purpose
No. of microfilms
produced.
Mother KRA
Departmental
Records
Number of
drawings/documents
scanned
Departmental
records
Availibility of system
for use
In these meets Standards are reviewed

and collective decisions are taken for
revision/reaffirmation.
For customers/other BHEL units

For various user departments
On-line submission of drawings and print
requisitions
PUBLICITY/PUBLIC RELATIONS FUNCTIO

KRA ID
Function ID
KRA Description
PRX00100
PRX
PRX00101
PRX
MEDIA COMMUNICATION PLAN TO

ESTABLISH LONG TERM TRUST
AMONGST STAKEHOLDERS
% INCREASE IN +ve MEDIA
COVERAGE OVER LAST YEAR
PRX00102
KRA
Type
Unit of Measurement
No. of days delayed

from scheduled date
O
O
PRX
% INCREASE IN RATIO OF +ve

MEDIA COVERAGE TO -ve MEDIA
COVERAGE OVER LAST YEAR
PRX00103
PRX
RELEASE OF PRESS NOTES &

ENSURING MEDIA COVERAGE
PRX00104
PRX
AIR-TIME COVERAGE
RS. EARNED
(NOTIONAL)
RS. EARNED
(NOTIONAL)
PRX00105
PRX
TOP MANAGEMENT INTERVIEWS
NO. OF INTERVIEWS
No. of days delayed
from scheduled date
PRX00200
PRX
PRX00201
PRX
PRX00300
PRX
CONCEPTUALIZATION &
FINALIZATION OF PUBLICITY PLAN
BY SPECIFIED DATE
IMPLEMENTATION OF APPROVED
PLAN
CONCEPTUALIZATION OF
ADVERTISEMENTS
PRX00301
PRX
RELEASE OF ADVERTISEMENTS
PRX
RELEASE OF STATUTORY
NOTICES/TENDERS WITHIN
SPECIFIED TIME
PRX
IDENTIFYING EXHIBTIONS FOR

PARTCIPATION FOR BUSINESS
GROWTH
Number
PRX
NUMBER OF NEW/SPECIFIC
EXHIBITS (MODELS/DISPLAY
PANELS ETC.) CREATED
Number
RUPEES
Number
Number
Number
PRX00302
PRX00400
PRX00401
PRX00402
PRX
PRX00403
PRX
PRX00500
PRX
PRX00501
PRX
SAVINGS IN SETTING OF
EXHIBITIONS THRU IN-HOUSE
DESIGNS
NUMBER OF BUSINESS ENQUIRIES
GENERATED
CONCEIVING OF NEW CORPORATE
FILMS
COMPLETION OF NEW CORPORATE
FILMS
O
O
Number
Number
Number
Time Index
PRX00600
PRX
PRX00601
PRX
PRX00602
PRX
PRX00603
PRX
IDENTIFYING THE NEED OF

COMMUNICATION THRU
PUBLICATIONS
DATA COLLECTION FOR DIRECT
MAILERS TO CUSTOMERS
LAYOUT/ DESIGN/ PRINTING &
DISPATCH OF DIRECT MAILER
DATA COLLECTION FOR ENGG.
NEWS LETTER
Number
Number
O
O
Time Index
Number
Time Index
PRX00604
PRX
PRX00605
PRX

DISPATCH OF ENGG. NEWS LETTER
DATA COLLECTION FOR IN-HOUSE
JOURNALS
O
O
Number
Time Index
PRX00606
PRX
PRX00607
PRX

DISPATCH OF IN-HOUSE JOURNALS
DATA COLLECTION FOR PRODUCT /
CORPORATE PUBLICATIONS
PRX
LAYOUT/ DESIGN/PRINTING OF
PRODUCT/CORPORATE
PUBLICATIONS
PRX
VALUE ADDITION TO TECHNICAL

ARTICLES CONTRIBUTED TO
NATIONAL/INTERNATIONAL
JOURNALS WITHIN SPECIFIED TIME
% ON TIME
PRX
% SATISFACTION LEVEL IN
READERSHIP SURVEY (MIN.
SAMPLE SIZE 1% OF CIRCULATION)
PRX
HOSPITALITY & PROTOCOL FOR

SATISFACTION OF STAKEHOLDERS
TO BUILD LONG TERM
RELATIONSHIP
% SATISFACTION
Number
RUPEES
PRX00608
PRX00609
PRX00610
PRX00700
PRX00701
PRX
PRX00702
PRX
PRX00703
PRX
PRX00704
PRX
PRX00705
PRX
% INCREASE IN COMFORT LEVEL

BASED ON GUEST FEEDBACK
(FEEDBACK BASED ON MIN. 20% OF
OCCUPANCY)
CORRECTIVE ACTION FINALIZED
FOR IMPROVING GUESTS'
COMFORT
% CORRECTIVE ACTION
IMPLEMENTED/TAKEN BASED ON
FEEDBACK SURVEY
% OCCUPANCY ON
BUSINESS/OFFICIAL VISITS OF
GUEST HOUSES/TRANSIT FLATS
TOTAL MONEY SAVED ON HOTEL
BILLS BY LODGING EMPLOYEES IN
GUEST HOUSES/TRANSIT FLATS
WHILE ON TOUR
O
O
Number
Time Index
PRX01000
PRX
% SATISFACTION LEVEL IN
STAKEHOLDERS FOR
CONDUCTING THEIR VISITS
% SATISFACTION THROUGH
RANDOM SURVEY OF PARTCIPANTS
DURING EVENT MANAGEMENT
SYSTEM FORMULATION WITHIN
SPECIFIED TIME FOR
IMPROVEMENT IN SATISFACTION
LEVEL BASED ON FEEDBACK FROM
PARTICIPANTS
THE
EVENT
CREATING NEWDURING
SYSTEMS
WITHIN
SPECIFIED TIME FOR BETTER
DOWNWARD/UPWARD
COMMUNICATION WITHIN THE
ORGANISATION
CREATION OF LAN DATABASE
WITHIN SPECIFIED TIME FOR
INFORMATION SHARING
PRX01001
PRX
NUMBER OF PHOTOS ON-LINE
Number
PRX01002
PRX
MEDIA PRESS NOTES ON-LINE
Number
PRX01003
PRX
MEDIA REPORTING ON-LINE
COL.CM. OF
REPORTAGE/DAY
PRX01004
PRX
PRODUCT CATALOGS/CDs ON-LINE
Number
PRX
HOSTING OF INHOUSE JOURNALS

ONLINE
PRX00706
PRX
PRX00800
PRX
PRX00801
PRX00900
PRX01005
PRX
PRX
%
No. of days delayed
from scheduled date
C
No. of days delayed
from scheduled date
C
C
No. of days delayed

from scheduled date
Time Index
O
PRX01006
PRX
PRX01100
PRX
PRX01101
PRX01102
PRX
PRX
% Updations of On -line information

available for the BHEL employees
(telephone directory, fax Nos., Mobile
Nos. , public utility Nos. etc.) carried out
within specified time of the
change/event.
NEW ON-LINE COMMUNICATION
INITIATIVES
NO. OF WEB BASED APPLICATIONS
DEVELOPED
PERCENT UP-TIME
PRX01103
PRX
HOSTING TIME OF CONTENT
TIME IN MINS.
PRX01104
PRX
NO. OF WEB BASED QUERIES
Number
PRX
USER SATISFACTION LEVEL OF

WEB SURFERS ON WEB PAGE
QUALITY (FEEDBACK TO BE BASED
ON MI. 20% HITS TO ON-LINE
FEEDBACK FORM)
PRX01105
Number
C
O
Number
%
PRX01200
PRX01300
PRX01400
PRX
% SATISFACTION LEVEL OF
COMFORT IN HOLIDAY HOMES
(FFEDBACK SURVEY BASED ON
MIN. SAMPLE SIZE OF 20%
OCCUPANCY)
PRX
DATA COLLECTION/ LAYOUT/

PRINTING & DISPATCH OF
TELEPHONE DIRECTORY/
GREETING CARDS/ DIARY &
CALENDARS
PRX
CONCEIVING AND PLANNING FOR

CORPORATE IDENTITIES FOR
ANNUAL DISTRIBUTION BY
SPECIFIED DATE
PRX

PRINTING AND DESPATCH OF DIARY
PRX

PRINTING AND DESPATCH OF
CALENDARS
PRX

TELEPHONE DIRECTORY
%
Time Index
O
No. of days delayed
from scheduled date
O
Time Index
PRX01401
PRX01402
PRX01403
PRX01404
PRX
PRX01500
PRX
PRX01501
PRX

GREETING CARDS
NUMBER OF MEMENTOS
CORPORATIZED
ON-SCHEDULE PROCUREMENT &
DISTRIBUTION OF CORPORATE
MEMENTOS BY SPECIFIED DATE.
O
Time Index
O
Time Index
O
Time Index
O
O
Number
No. of days delayed

from scheduled date
No. of days delayed
from scheduled date
PRX01502
PRX
PRX01503
PRX
EMPANELMENT OF SUPPLIERS BY
SPECIFIED DATE FOR
PROCUREMENT OF SOUVENIRS
DEVELOPMENT OF DESIGN FOR
CORPORATISED MEMENTOS
PRX
IMPROVING COMPETENCIES OF
EMPLOYEES THROUGH TRAINING
PROGRAMMES
PRX
SYSTEM DEVELOPMENT BY
SPECIFIED DATE FOR INFORMATION
SHARING/REPORTING
PRX

furnished within specified time (2
weeks)
PRX01600
PRX01700
PRX01800
O
O
Number
% COVERED
No. of days delayed
from scheduled date
PRX01900
PRX

PRX

%
Time Index
PRX02000
O
Time Index
PRX02100
PRX
PRX02200
PRX
PRX02300
PRX
PRX02400
PRX
PRX02500
PRX
PRX02501
PRX
PRX02502
PRX
PRX02600
PRX
PRX02700
PRX
PRX02800
PRX
PRX02900
PRX03000
PRX03100
PRX
PRX
PRX

specified date
projects identified in the Position Report
as per schedule
Increase in no. of active Quality Circles
in the deptt.
TQM at Deptt. level
Position report
projects identified in the Position Report
as per schedule
management Portal
schedule
O
O
No. of days delayed

from scheduled date
Time Index
O
O
TQM Score
No. of days delayed

from scheduled date
Time Index
C
O
No. of days delayed

from scheduled date
Number
Time Index
No. of days delayed
from scheduled date
C
No. of days delayed
from scheduled date
C
No. of days delayed
from scheduled date
PRX03200
PRX03300
PRX
PRX

No. of days delayed

from scheduled date
C
No. of days delayed
from scheduled date
C
No. of days delayed
from scheduled date
PRX

PRX
Achieving ISO 9000:2000 certification

at Deptt. level by specified date
PRX
DEVELOPING CRITERIA FOR

EMPANELMENT & EVALUATION OF
AGENCIES/SERVICE PROVIDERS BY
SPECIFIED DATE
PRX03700
PRX
DEVELOPMENT OF SYSTEM BY
SPECIFIED DATE FOR ENHANCING
NEGOTIATION CAPABILITIES
LEADING TO COST REDUCTION
PRX03701
PRX
COST SAVING EFFECTED THROUGH

NEGOTIATIONS
RS SAVED
PRX
Balance Score Card
Balanced Scorecard
Rating (5/4/3/2/1)
PRX
% satisfaction level of authors regarding

editorial improvements effected on their
articles for publishing
% satisfaction level of
100% author base
PRX
Creating a resource bank for sharing of

resources like hi-resolution images,
digitized blow-ups/ posters with Units
(Rs.2,000/- each)to synergize the PR
function across various units
Number
Score
PRX03400
PRX03500
PRX03600
PRX03800
PRX03900
PRX04000
PRX04100
PRX

Score
No. of days delayed

from scheduled date
No. of days delayed
from scheduled date
C
No. of days delayed
from scheduled date
LATIONS FUNCTION KRA MASTER - 2006-07

Critical
KRA
(Y/N)
Special
KRA
(Y/N)
Universal Suggested Weightage for Source of Data for

KRA (Y/N) category
Measurement
A
B
C
DEPTT. RECORDS
NEWS COVERAGE
NEWS COVERAGE
NEWSPAPERS
CARRYING
PRESNOTES
DATA LOG
DATA LOG
DEPTT. RECORDS
PUBLICITY PLAN
PERFORMANCE
DATA
DATA LOG
RELEVANT
NEWSPAPERS
CUTTING
TRADE/BUSINESS
BODIES &
ASSOCIATIONS
DATA LOG
COST COMPARISON
WITH MARKET RATE
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATALOG
DATALOG
DATALOG
SURVEY FEEDBACK
SURVEY FEEDBACK
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATALOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATALOG
Data log
Y
N
N
N
N
N
X
X
H
M
XX
X
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
DATA LOG
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Quality Deptt.

Management
Feedback from Authors
Y
Y
Level 5: 200, Level 4:

190, Level 3: 180,
Level 2: 170, Level 1:
160
Survey Report
KRA Remarks
Targets to be set as follows:

100% cases-L5; 95-99%
cases-L4;85-94% cases-L3;
Targets to be set as follows:

100% cases-L5; 95-99%
cases-L4;85-94% cases-L3;

100%
PROJECT MANAGEMENT FUNCTION KRA MAS

KRA ID
KRA Type Unit of

Measurement
Critical
KRA
(Y/N)
Special
KRA
(Y/N)
PMX00100PMX
Timely finalisation of L1 Network O

with customer
Time Index
PMX00101PMX
Preparation of Draft L1 network O
Time Index
PMX00102PMX
Finalisation of Draft L1 network O

with concerned executing
agencies
Time Index
PMX00200PMX
Timely finalisation of L2 Network O

with customer (matching with
L1)
Time Index
PMX00201PMX
Preparation of Draft L2 network O
Time Index
PMX00202PMX
Finalisation of Draft L2 network O

with Executing agencies
Time Index
PMX00300PMX
Monitoring/follow up of
Engineering
drawings/Documents
submission and raise timely
alarms for preventing delay
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00301PMX
Ensuring timely submission of

master list of Engineering
drawings/Documents
Time Index
PMX00302PMX
Reviewing/Finalising
Engineering
drawings/Documents
submission schedule with
executing agencies
Time Index
PMX00303PMX
Finalise Engineering
drawings/Documents/O&M
manuals/final documents
cutomer
Time Index
PMX00304PMX
Submission of engineering
drawings/documents to
customer
Time Index
PMX00305PMX
Follow up with customer for

approval/comments of
drawings/documents from
customer (on exception basis)
percentage of
drawings
approved/
commented
PMX00400PMX
Monitoring/follow up O & M
O
manuals and all final documents
submission and raise timely
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00401PMX

O
master list of O & M manuals
Reviewing/Finalising O & M
O
manuals and all final documents
executing agencies / customer
Time Index
Time Index
PMX00500PMX
Monitoring/follow up Supplies
from units and raise timely
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00501PMX
Regular monitoring/follow up
O
with manufacturing units and
raise timely alarms in respective
areas
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00502PMX
Review of detailed
O
manufacturing plan of units and
raise timely alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00503PMX
Coordination with customers

intradeptt for timely Inspection
at units/BO
Percentage of
inspection
arranged in
time
PMX00402PMX
PMX00600PMX
Monitoring/follow up BOI/BOP
Supplies and raise timely
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00601PMX
Coordination with
O
customers/suppliers/intradeptt
for timely Inspection at venders
works
Percentage of
inspection
arranged in
time
PMX00602PMX
O
with concerned agencies and
raise timely alarms in respective
areas
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00700PMX
Follow up for Resolution of

O
Interface inputs and raise timely
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00701PMX
Finalise Interface inputs

concerned,Regular
monitoring/follow up with
concerned agencies and raise
alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00800PMX
Monitoring/follow up of
construction milestones and
raise timely alarms for
preventing delay
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00801PMX
Identify critical pending inputs

O
(supply/ cutomer inputs/ drawing
document etc) for milestones
% of inputs
Y
identified within
specified time
PMX00802PMX
raise alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX00900PMX
Ensuring Timely submission of O

Reports to Customer/Ministry as
per scheduled/agreed dates
% of reports
submitted
within agreed
dates
PMX00901PMX
Freezing of format/content of
O
progress report within specified
time
Time Index
PMX00902PMX
Ensuring Timely availability of

O
reports from executing agencies
for submission to customers
% of reports
availability
within
prescribed
norm
PMX01000PMX
Acievement of Budgeted
Physical Turnover
% age
achievementactual/Budget
PMX01001PMX
raise alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01100 PMX
Acievement of Budgeted
financial Turnover
% age
PMX01101 PMX
raise alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01102 PMX
Engineering Support for

Turnover
% age
achievementactual/target
PMX01103 PMX
Engineering Support to
Turnover
% age
PMX01104 PMX
Engineering support for

Turnover
% age
PMX01200PMX
Acievement of Billing
% age
PMX01201PMX
Ensuring timely
submission/approval of billing
schedule from customer
Time Index
PMX01202PMX
Ensuring timely availability of

documents from concerned for
raising bills within specified no.
of days from completion of
activity
% of
documents
availability
within
prescribed
norm
PMX01203PMX

O
Equipment Performance BG as
per format agreed with
customer (7 days before raising
bill)
% submission
within
prescribed
norm.
PMX01204PMX
raise alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01300PMX
Acievement of cash collection
% age
PMX01301PMX
Ensuring timely verification of

bills
% of Bills
verified within
prescribed
norm
PMX01302PMX
Cash collection for withheld

outstandings ( as at end of
previous year)
Rs crores
PMX01303PMX
raise alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01400PMX

inputs for floating of enquiries
for erection subcontracts
Time Index
PMX01500PMX
Coordinating and monitoring for O

timely PG Test of BHEL/BOP
packages and raising timely
alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01501PMX
Coordination and monitoring for O

timely submission/approval of
PG test procedure
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01502PMX
Follow up with concerned

agencies for Ensuring early
liquidation of punch points for
taking up PG test and raise
timely alarms
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01600PMX
Ensuring Technical closure of

identified contracts
% age
N
achievementactual/planned
PMX01601PMX
Consolidation/communication of O
punch points of all concerned
agencies within 2 months of trial
operation of set
%
N
Communication
done within
prescribed
norm
PMX01602PMX
Regular review and follow up

O
with concerned regarding
contract closing and raise timely
% of Alarms
(exception
reports) raised
within
prescribed
norm for
corrective
action
PMX01700PMX
Ensuring Timely shipment of

material from Port to overseas
projects by Coordination with
mfg units/ROD
Time Index
PMX01701PMX

package details for shipment
and finalisation of shipping
arrangement by ROD ( one
month before shipment)
% Arranged
within
prescribed
norm
PMX01702PMX
Follow up with concerned

agencies for ensuring timely
availability of identified
packages for each shipment
and raising alarm signals
% of alarms
(exception
reports raised
within
prescribed
norm for
corrective
action
PMX01703PMX
Ensuring Timely availability of all O

documents for customs
clearance of cargo(4 days
before arrival of ship)
% Availability of N
documents
within
prescribed
norm
PMX01704PMX
Ensuring timely finalisation of

insurance/ECGC cover.(within
15 days before shipment)
% finalisation
within
prescribed
norm
PMX01705PMX
Ensuring approval of statutory

authority as required(within 15
days before shipment)
% Approvals
within
prescribed
norm
PMX01800PMX
Ensuring timely
O
Submission/approval of
Contract coordination procedure
Time Index
PMX01900PMX

O
required inputs for preparation
of technical specifications/
procedures from other agencies
Time Index
PMX02000PMX
Ensuring Timely response to

O
customers enhancing customer
satisfaction ( Initial Response to
go within 3 days)
% Initial
responses
within
prescribed
norm
PMX02001PMX
Contact concerned agencies for O

quick feedback within 2 days of
receipt of letter
% Contact
established
within
prescribed
norm
PMX02100PMX
Improvement in customer
satisfation index (CSI) wrt
previous year
Percentage of
action points
taken/total
action points
PMX02200PMX
Reduction in no. of customer

complaints
% Reduction
over last year
PMX02201PMX
Analyse/ communication to
O
concerned agencies and putting
action plan for implementation
% complaints N
for which action
plan
implemented
PMX02300PMX
Ensuring Timely
review/resolution of critical
issues and putting up focussed
issues for MCM
Percentage of
issues
resolved/total
issues
reviewed in
PRE-MCM
review
PMX02301PMX
Preparation/Communication of O
PRE-MCM agenda points to
concerned 15 days before MCM
Time Index
PMX02302PMX
Preparation/Communication of
MCM agenda points to
concerned(at least 7 days
before MCM)
Time Index
PMX02400PMX
Review and submission of

various MIRs like monthly DHI
reports/ fortnightly reports to
CMD on projects.
Time Index
PMX02500PMX
Coordination with various units O

for signing of MOU for PP & SIP
No. of days
N
delayed from
scheduled date
PMX02600PMX
Organizing review meetings with O

CEA as per schedule
Coordination with various
O
executing agencies for
consolidating project information
as per CEA format 1 week
before Meeting date
Time Index
No. of days
N
delayed from
scheduled date
PMX02700PMX
Developing IT based systems

for enhancing Project
management capability
Time Index
PMX02701PMX
Identification of systems to be
developed and Preparation of
action plan for development of
system by specified date
No. of days
N
delayed from
scheduled date
PMX02702PMX
Develop the system by

scheduled date
No. of days
N
delayed from
scheduled date
PMX02703PMX
Implementation of system by
scheduled date
No. of days
N
delayed from
scheduled date
PMX02800PMX
Develop systems by scheduled

date for sharing of Knowledge
No. of days
N
delayed from
scheduled date
PMX02801PMX
Documenting unique
experiences during project
execution which can be shared
with others for their benefit (At
least 1 per project)
Number
PMX02601PMX
PMX02900PMX
Develop a system within

C
specified time for
Documentation of project history
record of delays and conflicts
and its resolution
No. of days
N
delayed from
scheduled date
PMX03000PMX
Development of system by
specified date for improving
External customer satisfation
index (CSI)
No. of days
N
delayed from
scheduled date
PMX03001PMX
Development of questionaire
with consultant
No. of days
N
delayed from
scheduled date
PMX03002PMX
Identify list of customers to be

covered and conductance of
survey by consultant
No. of days
N
delayed from
scheduled date
PMX03003PMX
Analysis of customer feedback C

and development of action plan
for improvenment
No. of days
N
delayed from
scheduled date
PMX03100PMX

improving Internal customer
satisfation index (CSI)
No. of days
N
delayed from
scheduled date
PMX03101PMX
Development of questionaire
with consultant
No. of days
N
delayed from
scheduled date
PMX03102PMX
Conductance of survey by
consultant
No. of days
N
delayed from
scheduled date
PMX03103PMX
analysis of feedback and

development of action plan for
improvenment
No. of days
N
delayed from
scheduled date
PMX03200PMX
Develop a system for

registering/resolution of
customer complaints
No. of days
N
delayed from
scheduled date
PMX03300PMX
Develop a system for early

contract closing
No. of days
N
delayed from
scheduled date
PMX03400PMX

% of Replies
within
prescribed
norm
PMX03500PMX
O
(4 weeks)
% of Replies
within
prescribed
norm
PMX03600PMX

finance for inter-unit reconciliation of accounts
Time Index
PMX03700PMX

finance for
% Inputs
furnished in
time
PMX03800PMX
No. of days
Y
delayed from
scheduled date
PMX03900PMX
Increase in no. of active Quality O

Achieving Business excellence C
Number
TQM Score
PMX04001PMX

No. of days
Y
delayed from
scheduled date
PMX04002PMX
Implementation of Improvement C
Time Index
PMX04100PMX
management Portal
No. of days
Y
delayed from
scheduled date
PMX04200PMX
Contributing case studies etc.for C

Number
PMX04300PMX
per schedule
Time Index
PMX04000PMX
PMX04400PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX04500PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX04600PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX04700PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX04800PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX04900PMX
against the KRA)
No. of days
N
delayed from
scheduled date
PMX05000PMX
Develop system for capturing

total actual project cost in
specified time
No. of days
N
delayed from
scheduled date
PMX05100PMX
ISO coordination work in

projects deptt/assistance in
audit
Time Index
PMX05200PMX
Organising customer training

programme as per contractual
obligation
% adherence to N
contractual
requirement
PMX05300PMX
Balanced
Scorecard
Rating
(5/4/3/2/1)
PMX05400PMX
ABSORPTION OF NEW
C
TECHNOLOGY WITH
RESPECT TO TURBO
GENERATOR SUPPLIED FOR
KUDANKULAM NUCLEAR
POWER PROJECT - 2 X 1000
MWe.- SUPPLIES BY RUSSIA
Time Index
PMX05500PMX
ABSORPTION OF NEW
C
TECHNOLOGY WITH
RESPECT TO KAIGA
NUCLEAR PROJECT UNITS 3
& 4 - SUPPLY BY M/S. OJSC
TURBOATOM, UKRAINE.
Time Index
PMX05600PMX
Satisfaction Score
Score

Universal
KRA
category
(Y/N)
A
B
C
Source of Data
for
Measurement
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
KRA Remarks
Taskforce Recommendations
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Record
Record
Record
As per record of
receipt and
forwarding note
Criteria:
drawings to be
forwarded to
customer within
48 hrs of receipt
from concerned
agency
As per record of
receipt of
exception report
Criteria :
comments/approv
al within 10 days
of receipt of
exception report
from concerned
agency
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Record
Record
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Record
Record
Record
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Record
Record
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Record
Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
To be
renumber
ed as
PMX0070
1
Record
Record
as per agreed
date
as per agreed
date
as per agreed
date
Budget
Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Budget
Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Approved Billing
Schedule
Earlier E-MAP
included above KRA.
Hence this request for
new KRA.
Unit of
Measure
ment to
be
changed
to "% age
achievem
entactual/tar
get
Approved BBU
Above KRA was used Unit of

in earlier eMaps
Measure
ment to
be
changed
to "% age
achievem
entactual/tar
get
Approved Billing
Schedule
Earlier Emap cycles

included the above
KRA. Hence this
request for New KRA
Budget
as per agreed
schedule
Record
as per agreed
date
Unit of
Measure
ment to
be
changed
to "% age
achievem
entactual/tar
get
Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Budget
Record
Record
Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
Sch.input date
and Record of
actual dates
Agreed sch date

and record of
actual
datesRecord
Record
Record
To be
renumber
ed as
PMX0150
2.
Plan given by
Marketing group
Prtocol signed
with customer at
site
Record
Record
Record
To be
Renumbe
red as
PMX0170
1.
Alarms raised to
be recorded
systematically by
appraisee
To be
Renumbe
red as
PMX0170
2.
Record
To be
Renumbe
red as
PMX0170
3.
Record
To be
Renumbe
red as
PMX0170
4.
Record
To be
Renumbe
red as
PMX0170
5.
Scheduled
contractual date
and Record for
actual date
Agreed input
schedule and
Record for actual
dates
Record of letters
received from
customer
Record
Record
Criteria :
Customer survey
report
Record
Criteria : Letters
addressed to
ED/GGM.
Record
Record
Record
Record
Record
Record
Record
Record
Record
Record
Record
Record
Record
Record
Criteria : at
least one per
person during the
year
Record
Record
Criteria :CQA to
appoint agency
and questionnaire
to be approved
by D(HR)
Record
Record
Record
Record
Criteria :CQA to
appoint agency
and questionnaire
to be approved
by concerned
Record
Record
Record
Record
Record
Record
maintained by
Audit deptt.
Targets to be set as
Record
maintained by
Audit deptt.
Record
maintained by
individual/ deptt.
Record
maintained by
Unit/Corp.
Finance deptt.
Record
maintained by
Unit Head/Unit
P&D
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
As per
deptt.record
Since
coordinati
on work
will
involve
more than
1 result
area, Unit
of
measure
ment has
to be
Time
Index.
Project report
Rating declared
at year end by
Corporate / Unit
Management
This KRA will be taken

by Head of Unit
/Function /
Department , if
covered under MAP,
and can be assigned a
weightage upto 100%
Project schedule
This
PSSR
project
specific.
Clarificati
on to be
given by
PSSR as
to how
this will be
measured
.
Schedule as
agreed in action
plan
This
PSSR
project
specific.
Clarificati
on to be
given by
PSSR as
to how
this will be
measured
.
Survey Report
Recommendations
VIGILANCE FUNCTION KRA MASTER - 2006-0

KRA ID
Function
KRA Description
KRA
Type
Unit of
Measurement
Critical
KRA
(Y/N)
Special Universal
KRA
KRA
(Y/N)
(Y/N)
VGX00100
VGX
Percentage of complaints
processed within 1 month of its
receipt.
Yes
VGX00200
VGX
Percentage of investigations
completed within 6 months from
the date of registration.
Yes
VGX00300
VGX
Percentage of investigation
reports processed for FSA within
1 month of its receipt.
Yes
VGX00400
VGX
Percentage of enquiry reports

processed for SSA within 1 month
of its receipt.
Yes
VGX00500
VGX
No. of Vigilance inspections /

surprise checks completed vis-vis annual plan.
Number
Yes
VGX00600
VGX
Completion of System Study

during the year vis--vis annual
plan
Number
Yes
VGX00700
VGX
Number of training programmes

conducted vis--vis annual plan.
Number
Yes
VGX00800
VGX
Inspection of purchase orders /

contracts as per the guidelines
suggested by CTE/CVC.
Number
Yes
VGX00900
VGX
Identifying employees working in

sensitive areas for period more
than 10 years and taking up with
the Unit Management (under
intimation to CVO) on a monthly
basis for their rotation.
Number
Yes
VGX01000
VGX
No. of Vigilance Committee

Meeting minutes sent to CVO
Number
Yes
VGX01100
VGX
No. of Property Returns

scrutinised
Number
Yes
VGX01200
VGX
Timely submission of
Monthly/Quarterly/Annual reports
Time Index
Yes
VGX01300
VGX
Timely processing of vigilance

clearance within specified time
Time Index
Yes
VGX01400
VGX
Updation of Vigilance Home page
Number
Yes
VGX01500
VGX
Identifying material codes with

less than 3 registered vendors
and taking up with the Unit
Management on a montlhy basis
for registration of additional
vendors.
Number
Yes
VGX01600
VGX
Reply to Govt. Audit

queries/ Inspection report
paras/ Action Taken
Reports etc. furnished
within specified time (2
weeks)
VGX01700
VGX
Reply/settlement of
Internal Audit paras within
VGX01800
VGX
Timely inputs to
inter-unit re-conciliationof
accounts
Time Index
VGX01900
VGX
Timely inputs to
BUDGET/FLASH/MIRs
etc.
Time Index
VGX02000
VGX
scorecard by specified
date
No. of days
delayed from
scheduled
date
VGX02100
VGX
Satisfaction Score
Score
VGX02200
VGX
Implementation of
Time Index
VGX02300
VGX
Increase in no. of active

Quality Circles in the deptt.
Number of new
circles
VGX02400
VGX
Achieving Business
excellence thru' TQM at
Deptt. level
TQM Score
VGX02500
VGX

No. of days
delayed from
scheduled
date
VGX02600
VGX
Implementation of
Time Index
VGX02700
VGX
Development of
Knowledge management
Portal
No. of days
delayed from
scheduled
date
VGX02800
VGX
Contributing case studies

etc.for Knowledge
Management Portal
Number
Completion of KM Projects
as per schedule
taken under IMPRESS as
per schedule (Registration
No. & other details of
project to be specified in
the boxes provided against
the KRA)
Time Index
No. of days
delayed from
scheduled
date
VGX
the KRA)
No. of days
delayed from
scheduled
date
VGX03200
VGX
the KRA)
No. of days
delayed from
scheduled
date
VGX03300
VGX
the KRA)
No. of days
delayed from
scheduled
date
VGX03400
VGX
the KRA)
No. of days
delayed from
scheduled
date
VGX02900
VGX
VGX03000
VGX
VGX03100
VGX03500
VGX
the KRA)
VGX03600
VGX
Accomplishment of targets C
of
Unit/NC/Function/Departm
ent level Balance Score
Card
No. of days
delayed from
scheduled
date
Balanced
Scorecard
Rating
(5/4/3/2/1)
ASTER - 2006-07
category
A
B
C
Source of Data for

Measurement
KRA Remarks
Complaint Register
Case Register
Case Register
Case Register
Annual Plan
Annual Plan
Annual Plan
Annual Plan
Monthly Performance
Report
Annual Plan
Annual Plan
Annual Plan
Department
Annual Plan
Monthly Performance
Report
Record maintained
by Audit deptt.
Record maintained
by Audit deptt.
Record maintained
by individual/
deptt.
Record maintained
by Unit/Corp.
Finance deptt.
Record maintained
by Unit Head/Unit
P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Rating declared at
year end by
Corporate / Unit
Management
This KRA will

be taken by
Head of
Unit
/Function /
Department ,
if covered
under MAP,
and can be
assigned a
weightage
upto 100%
HEALTH / SAFETY / ENVIRONME

KRA ID
Function
KRA Description
KRA
TYPE
HSE00100
HSE
Carryout External audit of ISO 14001 / OHSAS 18001for compliance. O
HSE00101
HSE
Monitor compliance of HSE audit NCRs with the depts.
HSE00200
HSE
Risk/ Hazard analysis thro' Safety Management Tools on hazardous

operations.
HSE00201
HSE
Provide technical inputs to Deptt. to prevent Hazards
HSE00300
HSE
Improvement projects on fire protection systems.
HSE00301
HSE
Provide technical inputs for Establishment of project for fire protection C

system
HSE00302
HSE
Monitor the fire protection system and evaluate the effectivenes.
HSE00400
HSE
Savings through Health/ Safety/ Environmental (HSE) measures.
HSE00401
HSE
Identify new HSE projects
HSE00402
HSE
Execute and commission HSE projects
HSE00500
HSE
HSE Improvement projects/ Management programmes
HSE00501
HSE
HSE project for waste minimisation
HSE00600
HSE
HSE Consultancy Services/ Projects to other units and industries
HSE00601
HSE
Preparation and submission of Technical offers for HSE Consultancy O

Projects
HSE00602
HSE
Completion of HSE consultancy works as per schedule
HSE00700
HSE
HSE Knowledge Management portal
HSE00800
HSE
Organising HSE Seminar(s)
HSE00801
HSE
Mobilising nominations/ faculty/ infrastructure for HSE Seminar(s)
HSE00802
HSE
Conducting HSE seminar and documenting new learnings
HSE00900
HSE
Development of HSE manuals/ posters/ training modules/ safety

instructions/ web site information
HSE01000
HSE
Introduction/ revision of WMI
HSE01100
HSE
Improvement in PPE specification
HSE01200
HSE
Standardisation of system for tracking HSE performance
HSE01201
HSE
Collecting HSE data for tracking of HSE performance
HSE01202
HSE
Compilation of HSE data and reporting for improvement/

conservation
HSE01300
HSE
Publishing technical papers on HSE
HSE01400
HSE
Presenting Techinical Papers on HSE at Symposia / Seminars
HSE01500
HSE
Getting Factory/ Environmental Licenses in time
HSE01501
HSE
Complying all conditions for Factory License
HSE01502
HSE
Complying all conditions of Water Consent
HSE01503
HSE
Complying all conditions of Air Consent
HSE01504
HSE
Complying all conditions of Hazardous waste Rules
HSE01600
HSE
Compliance with HSE Statutory requirements
HSE01601
HSE
Settlement of HSE non compliances from Statutory authorities
HSE01700
HSE
Compliance follow up of work environment findings
HSE01800
HSE
Updating of HSE legislations as and when changes occur
HSE01900
HSE
Performance of HSE inspections
HSE02000
HSE
Statutory inspection of Cranes and Pressure Vessels
HSE02001
HSE
Preparing calender of inspections and physical inspections of Cranes O

and Pressure Vessels
HSE02002
HSE
Report generation of Cranes and Pressure Vessels inspection
HSE02003
HSE
Compliance followup of Cranes and Pressure Vessels
HSE02100
HSE
Carrying out Internal audits of ISO 14001/ OHSAS 18001/ Fire/

Electrical/ Radiation/ etc
HSE02200
HSE
Mock Drills for Emergency Plan
HSE02201
HSE
Performance of Safety function in the mock drill
HSE02202
HSE
Performance of Health Services function in the mock drill
HSE02203
HSE
Performance of Fire Services function in the mock drill
HSE02300
HSE
Investigation of accidents / incidents
HSE02301
HSE
Analysis of root causes of accidents / incidents and communication to O

departments
HSE02302
HSE
Monitoring implementation of remedial measures of accidents /

incidents
HSE02400
HSE02500
HSE
HSE
O
O
HSE02600
HSE
Quality inspection of Safety items at suppliers works/ inplant.

Programs conducted for employee/ customer/ supplier/ contractor
training
Organisation of H/S/E promotional celebrations
HSE02700
HSE
Creating awareness through competitions/ seminars/ posters/

ciruculars/ multimedia/ intranet etc.
HSE02800
HSE
Participation in safety awards at National / State levels
HSE02900
HSE
Updation of HSE L1/ L2/ L3 and other documents
HSE03000
HSE
Updation of database/Information (like Databases / Intranet sites etc.) O

in System
HSE03100
HSE
CSC meetings as per requirements
HSE03200
HSE
Management reviews performed
HSE03300
HSE
HSE03301
HSE

Balance Score Card
HSE03400
HSE
Increase in no of Preventive Health Programs & awareness

programs/work shops/camps
HSE03500
HSE
Increase in no. of innovative health care practices
HSE03600
HSE
Improvement in quality of OHS tests for better repeatability
HSE03700
HSE
Work environment monitoring of physical & chemical hazards in

workplace
HSE03701
HSE
Conduct study, Analyse results and suggest remedial measures
HSE03702
HSE
Performance Monitoring of ETPs & STPs
HSE03703
HSE
Performance Monitoring of Ambient Air and Stack emissions
HSE03704
HSE
Performance Monitoring of Drinking water quality
HSE03705
HSE
Report Status of Env. Monitoring to Departments
HSE03800
HSE
Conduct study, Analyse results and suggest remedial measures
HSE03900
HSE
Carry out radiological investigations as per plan
HSE04000
HSE
Carry out ECG investigations as per plan
HSE04100
HSE
Carry out toxicological investigations as per plan
HSE04200
HSE
Carry out biochemical investigations as per plan
HSE04300
HSE
Ensuring Occupational Health check up for workers
HSE04301
HSE
Planning of OHS activities & cascading down to the levels.
HSE04302
HSE
Execution Occupational Health screening activities
HSE04303
HSE
Analysis of Occupational Health screening data/ preparation of

reports
HSE04400
HSE
Environmental Monitoring of Work Areas
HSE04401
HSE
Performance Monitoring of ETPs & STPs
HSE04402
HSE
Performance Monitoring of Ambient Air and Stack emissions
HSE04403
HSE
Performance Monitoring of Drinking water quality
HSE04404
HSE
Report Status of Env. Monitoring to Departments
HSE04500
HSE
Identify Occupational Hazards at Work Place
HSE04501
HSE
Monitor occupational hazards at work place
HSE04502
HSE
Report Corrective Actions on occupational hazards at work place
HSE04600
HSE
Reduction in prevalence of occupational health deviation in high

noise exposed groups
HSE04700
HSE
Reduction in prevalence of occupational health deviation in statutory

groups exposed to respiratory hazards
HSE04800
HSE
Reduction in prevalence of occupational health deviation in other

statutory hazard exposed groups
HSE04900
HSE
To uphold BHEL's commitment to UN's Global Compact Programme O

on Human Rights,Labour,Environment & Anti-corruption and promote
sustainable growth beside encouraging good corporate citizenship.
HSE05000
HSE
Improvement in HSE performance through controls/ Operational

Control Procedures/ improvement projects
HSE05100
HSE
Implementation of PPE usage
HSE05200
HSE
Projects for conservation of natural resources (e.g.specific

consumption (per unit of production) of water/ power/ paper/ oil
/wood/ copper etc.)
HSE05201
HSE
Implementation of the projects for conservation of natural resources
HSE05202
HSE
Project for waste minimisation and management
HSE05300
HSE
Investigation of accidents and incidences/ analysis and

implementation of recommendations
HSE05301
HSE
Implementation of control measures for accident prevention
HSE05400
HSE
Redeployment of persons as indicated by occupational health

evaluation.
HSE05500
HSE
Compliance of Inspection/ Audit NCRS
HSE05600
HSE
Compilation of HSE performance data and submission to HSE dept.
HSE05700
HSE
Compliance of HSE statutory requirements
HSE05800
HSE
Compliance of HSE non conformances from statutory authorities
HSE05900
HSE
HSE Training
HSE06000
HSE
HSE06001
HSE
Operation and Maintenance of treatment plants and recovery

systems
Performance of ETPs
HSE06002
HSE
Performance of STPs
HSE06003
HSE
Performance of Recovery systems
HSE06100
HSE
Organising and conducting a certified HSE training course
HSE06200
HSE

HSE06300
HSE

weeks)
HSE06400
HSE
Timely inputs to unit/corporate finance for inter-unit re-conciliationof

accounts
HSE06500
HSE
Timely inputs to unit/corporate finance for BUDGET/FLASH/MIRs etc. O
HSE06600
HSE06700
HSE
HSE

O
O
HSE06800
HSE
HSE06900
HSE
HSE07000
HSE
HSE07100
HSE

HSE07200
HSE
HSE07300
HSE07400
HSE
HSE

C
C
HSE07500
HSE

C
HSE07600
HSE

C
HSE07700
HSE

C
HSE07800
HSE

C
HSE07900
HSE

C
HSE08000
HSE

C
ETY / ENVIRONMENT FUNCTION KRA MASTER - 2006-07

Unit of Measurement
Critical
KRA
(Y/N)
Special
KRA
(Y/N)
Universal
KRA
(Y/N)
Suggested Weightage
for category
A
B
C
100XNo.conducted/ No. required to

be conducted
100XNo.complied/ Total No.
100X No. Analyed / No. planned
100 x No. of technical guidance

provided/ nos planned
100 X No. of projects completed /

No. planned
100 x No. of technical guidance

provided/ nos planned
% reduction in cases of fire over last N

year
100 X savings realised/ Benchmark

date

date
100 X projects implemented/ planned N
100 X projects implemented/ planned N
Time Index

date

date

date

date

date

date

date

date
100 X No. improved/ No. planned
Time Index
Time Index
Time Index
Nos publised/nos planned
nos presented/nos planned
No.of licenses delayed from Zero

date
100 X No. complied/ No. reported
100 X No. updated/ No. changed
% completed / planned
Nos. completed/ Nos planned

date

date
Nos complied/ Total nos.
Nos completed/ nos planned.
No. conducted/ No. planned
% of non performance/ required

performance rate

performance rate

performance rate
No. investigated / total occurences

date
nos monitored/ nos to be monitored
Delayed days/days for inspection

100 X No. conducted/ No. planned
N
N
N
N
M
H
M
M
H
L

date
% no. completed / no. as per plan
no. participated / no. eligible for

participation

date

date
no. held / no. required to be held
No. performed/ No. required

date

(5/4/3/2/1)
% increase
% increase
% improvement
No. of tests conducted/ nos as per

schedule

schedule
100 X Surveys conducted/ Planned

date

schedule
% completed/ planned

date
No. screened/ No.to be screened

date

date
No. of Deptt's covered/ nos planned
Nos complied/ Total no of non

compliance
Nos complied/ Total no of non
compliance
Occ. Health Deviation Prevalence

Index (Noise)

Index (Respiratory)

Index (General)
Number
% improvement/ Benchmark
% implemented/ total
% Savings realised/ Benchmark

date

date
% accidents investigated within

specified time
% implemented/ planned
% redeployed/ required to be
redeployed
% compliance
Nos sent in time/ Total nos to be sent N
% compliance
% compliance
Nos conducted/ nos planned
Number of days delayed from

scheduled date
%
Time Index
Time Index
Score
Time Index
Y
Y
M
X
X
M
X
M
TQM Score
Y
Y
M
X
M
M
M
H

date
Time Index

date
Number
Time Index

date

date

date

date

date

date
Source of Data for

Measurement
KRA Remarks
Records
(Nos. conducted/ Nos

required)x100
Records
(Nos complied/ Total Nos)

x 100
Records
(Nos of hazardous
operations analysed/ Nos
of hazardous operations
No.of safety instructions/
planned for analysis) x 100
standards issued
Records
Records
(No of projects completed/

Nos planned ) x 100
Records
Nos of technical inputs

given
Records
Reduction of fire as
compared to last year.
Finance data/ MIRs
(Savings realised/ Savings

planned) x 100
Records
Days delayed
Records
Days delayed
Records
No. implemented /
No.Planned
Records
Records
Nos given/ nos planned
Records
Days delayed
Records
Days delayed
Records
Nos completed/ nos

planned
Records
Nos conducted/ nos

planned
Records
Days delayed
Records
Days delayed
Records
Days delayed
Records
Nos introduced or revised/

nos planned
Records
No. improved / no. planned
Records
Days delayed
Records
Days delayed
Records
Days delayed
Title of the papers
No. of papers published v/s

planned
Title of the papers/talks Score L5: 4 L4: 3 L3: 2

L2: 1 L1: 0
License copy
No.of licenses delayed
from Zero date
Records
Nos.complied /
Nos.reported
Records
Nos.complied /
Nos.reported
Records
Nos.complied /
Nos.reported
Records
Nos.complied /
Nos.reported
Legislations/ records
Reports submitted/
Reports to be submitted
Records
L5=100% cases/ L4= 9599%/ L3=85-94%/ L2= 7584%/ L1=<75%

Nos complied/ Total non
conformances
Records
Records
Records
Records
Records
Nos updated / Nos.

changed
% completed / planned
Nos. completed/ Nos
planned
Completion date
Records
Delayed days/days for

report generation
Records
Nos complied/ Total nos.
Records
Nos completed/ nos

planned.
Audit report
Audit report
No Completed/ No.
Planned
Audit report
Audit report
Records
No. investigated / total

occurences
Records
Delayed days
Records
% implemented / total
Records
Training Records
Delayed days/days for

inspection
No. of programs conducted
Records
no. organised / mo.

Planned (National Safety/
Environment/ Occupational
%
no. completed
/ no.Fire
as
Health/
Road Safety/
per
plan
Safety Day/ etc.)
Records
Records
Records
participated / no. eligible

for participation (Includes
preparation of
Nos updated in time/ Total
participation)
nos.
Records
Schedule to be prepared
by the department.
Minutes of meeting
no. held / no. required to

be held
No. performed/ No.
required
Delayed days
Minutes of meeting
Unit Head/Unit P&D
Rating declared at year This KRA will be taken by

end by Corporate / Unit Head of Unit /Function /
Management
100%
Records
Score L5: 4 L4: 3 L3: 2

L2: 1 L1: 0 remarks
Awareness programs at
Score
L5: 4Public
L4: 3 lectures.
L3: 2
work place
L2: 1 L1: 0 Remarks
Minimal
Invasive
surgery
Test-retest
repeatability
Records
Time frame
Records
Annual plan to be
developed for total
monitoring of workplace
As
per plan
hazards/
including
prioritisation.
No.of surveys conducted/
Nos.planned
Records

Nos.planned
Records

Nos.planned
Records
Nos reported/ Nos

generated
Time frame
As per plan
Records
% completion
Records
% completion
Records
% completion
Records
% completion
Records
No. checked/No.to be
checked
As per plan
Records
Records
Records
index = No. screened/

No.to be screened
As per plan
Records

Nos.planned
Records

Nos.planned
Records

Nos.planned
Records

Nos.planned
Records
Nos reported/ Nos

generated
Records
Nos identified/ No of depts
Records
Nos complied/ Total nos of

Non compliances
Nos complied/ Total nos of
Non compliances
Records
Records
Presbycusis correction to
be applied. Weighting to be
given for severe / profound
hearing loss. If there are
more than one high noise
exposed groups/ average
of OHDPI for the groups to
be averaged.
Records
Records
No. of Convention
/Workshops/Seminars
organised by
G.C.Society
Records
Records
Records
If there are more than one

respiratory hazard exposed
groups/ average of OHDPI
If
are more
than one
forthere
the groups
to be
general
hazard
exposed
averaged.
groups/ average of OHDPI
BHEL has taken leading
for the groups to be
role as its nominee is
averaged.
Secretary to G.C.Society &
representing at
national/international levels
%
= No. of
on Improvement
behalf of all Indian
parameters
showing
organisations,
committed
improvement
*100/ Total
to
UNGC.
%
no.ofofemployees
parameterswearing
identified
recommended PPEs
Environmental indices
Records
Example L5 -on time/ L4 5 days delay and so on
Records
Example L5 -on time/ L4 5 days delay and so on
Records
Nos completed/ Total

occurences
Records
Nos completed/ nos

planned
% of persons redeployed /
persons required to be
redeployed
Nos complied/ Total nos
Records
Records
Records
Nos sent in time/ Total nos

to be sent
Records
Records
Records
Nos conducted/ nos

planned
Records
No.of samples complied /
Nos.analysed
Records
No.of samples analysed
Records
Nos. analysed
Records
Nos.analysed
Records from Individual and from Department
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
SERVICE AFTER SALES FUNCTION KR

KRA ID
Function
KRA Description
KRA Unit of
Critical
Type Measurement KRA (Y/N)
SAX00100
SAX
Turnover as per Budget (inclusive of

Servicing/ RLA and R&M)
Rs in Lacs
SAX00200
SAX
% increase in order booking (Rs in

Lacs) over previous year
SAX
Completion of survey and

submission of report in time on
market availability of SAS business
as per plan
(INCREASE
IN MARKET SHARE IN EXISTING
PRODUCT)
Time Index
SAX
Timely review of survey reports/

assessment of market potential
available and submission of action
plan
(INCREASE IN MARKET
SHARE IN EXISTING PRODUCT)
% As defined
under Remarks
Column
SAX
Review of action plan for increase in

market share from existing and
implementation as per plan
(INCREASE IN MARKET SHARE
IN EXISTING PRODUCT)
% As defined
under Remarks
Column
SAX
Completion of survey and

submission of report in time on New
area in servicing business as per
plan
(ENTRY INTO NEW
AREA IN SERVICING BUSINESS)
Time Index
SAX00201
SAX00202
SAX00203
SAX00204
SAX
Timely review of survey reports/

assessment of New area business
availablity and preparation of action
plan
(ENTRY INTO NEW AREA
IN SERVICING BUSINESS)
% As defined
under Remarks
Column
SAX00206
SAX
Review of action plan for Entry into

new area in servicing business and
implementation as per plan
(ENTRY INTO NEW AREA IN
SERVICING BUSINESS)
% As defined
under Remarks
Column
SAX00300
SAX
% increase in price for repeat job

from customer as per plan
% As defined
under Remarks
Column
SAX00301
SAX
Timely capture of data for increase in

offered price to customer
% As defined
under Remarks
Column
SAX00302
SAX
Negotiation with customer against

offer
% As defined
under Remarks
Column
SAX00400
SAX
% achievement of orders against

offers submitted in competetive
bidding as per plan
% As defined
under Remarks
Column
SAX00401
SAX
Analysis of orders lost in competetive

bidding in previous year(s)
% As defined
under Remarks
Column
SAX00402
SAX
Implementation of analysis in offers

submitted in bidding
% As defined
under Remarks
Column
SAX00500
SAX
% of customers retained
% As defined
under Remarks
Column
SAX00501
SAX
Timely preparation of repository of

customers who have awarded jobs to
SAS on a regular basis
% As defined
under Remarks
Column
SAX00502
SAX
Timely review of repository of

customers who have awarded jobs to
SAS on a regular basis
% As defined
under Remarks
Column
SAX00205
SAX
Timely preparation and

implementation of action plans for
retention of targetted customers in
the year
Time Index
SAX00600
SAX
% reduction in time for submission of

techno commercially correct offer
from the date of receipt of enquiry
as per plan
% As defined
under Remarks
Column
SAX00601
SAX
% reduction in time from defined

time in preparation of job details and
estimate for Customer offer
% As defined
under Remarks
Column
SAX00602
SAX

time in review of job details/
estimate and submission of offer to
Customer
% As defined
under Remarks
Column
SAX00700
SAX
% As defined
under Remarks
Column
SAX00503
KRA : % reduction in Transfer-in

over previous year as per plan
SAX00701
SAX
Collection of data of "Transfer In"

services in previous year(s) in
targetted area and preparation of
action plan for reduction of "Transfer
In"
SAX00702
SAX
Timely review and approval of action

plan for reduction in "Transfer In"
Time Index
SAX00703
SAX
Achievement of success by task

perfomer in targetted area bringing
reduction in "Transfer In"
% As defined
under Remarks
Column
SAX00800
SAX
% reduction in time in award of

subcontract from defined time as per
plan
% As defined
under Remarks
Column
SAX00801
SAX
Reduction in time from defined time

in preparation of job details and
estimate for subcontracting
% As defined
under Remarks
Column
SAX

time in review of subcontracting job
details and estimate and release to
indenting department
% As defined
under Remarks
Column
SAX00802
% As defined
under Remarks
Column
SAX00803
SAX
SAX00804
SAX
SAX00900
SAX
SAX00901
% reduction in time for floating of

tender enquiry to submission of
Comparative Statement of Tenders
(CST) received
Time Index
Time Index
% Improvement in performance of
targetted vendors from "Satisfactory"
to "Good" as per plan
% As defined
under Remarks
Column
SAX
Timely identify and prepare MOM

with target vendor(s) for performance
improvement
Time Index
SAX00902
SAX
Assess target vendor(s)'s

performance result after job
performance and submit report
Time Index
SAX01000
SAX
% increase in number of vendors

where number of regd. Vendors are
less than five
SAX01001
SAX
Timely preparation/ getting approval

of action plan and implementation for
increase in number of vendors
where number of regd. Vendors are
less than five
% As defined
under Remarks
Column
SAX01100
SAX
% reduction in cycle time of

overhauling of a product / system wrt
contract schedule as per plan
% As defined
under Remarks
Column
SAX
Capture data and submit report in

time for determining potential
products / systems for reduction in
cycle time
% As defined
under Remarks
Column
SAX01101
KRA :Timely floating of tender

enquiry/evaluation and
placement of LOI on vendor.
SAX01102
SAX
Timely Review of report and

submission of action plan for
reduction in cycle time of overhauling
of a product / system wrt contract
schedule
SAX01103
SAX
Implementation of action plan(s)

resulting in % reduction in time cycle
% As defined
under Remarks
Column
SAX01200
SAX
% reduction in response time to

resolve technical/contractual
problem(s)
SAX01201
SAX
Timely analysis/ preparation &

communication of action plan for
resolution of problem(s)
Time Index
SAX
% reduction in number of defects

over previous year in post overhaul
operation resulting in outage during
Defect Liability Period/ as per plan
% As defined
under Remarks
Column
SAX01301
SAX
Timely capture of data for

preparation of action plan(s) to
achieve reduction in number of
defects over previous year
% As defined
under Remarks
Column
SAX01302
SAX
Timely preparation of action plan(s)

for achieving reduction in number of
Time Index
SAX01303
SAX

achieving reduction in number of
% As defined
under Remarks
Column
SAX01400
SAX
% improvement in number of trouble

shooting jobs completed successfully
in first attempt/ wrt previous years
% As defined
under Remarks
Column
SAX01401
SAX
Capture data and submit report(s) in

time for all troubleshooting jobs
attempted in previous year(s)
Time Index
SAX
Timely Review of report and

submission of action plan(s) for
troubleshooting jobs which failed in
first attempt
Time Index
SAX01300
SAX01402
Time Index
SAX01403
SAX
% of trouble shooting jobs completed

successfully in first attempt
% As defined
under Remarks
Column
SAX01500
SAX
% increase in number of customer

complaints resolved over previous
year(s)/ as per plan
% As defined
under Remarks
Column
SAX01501
SAX
Timely collection of data on customer

complaints in previous year(s) and
submit report
Time Index
SAX01502
SAX
Timely evolve action plan(s) for

achieving planned reduction in
customer complaints
Time Index
SAX01503
SAX
Implementation of action plan(s) by

task performer for reduction of
customer complaints
SAX01600
SAX
% improvement in average
resolution time of customer
complaints with respect to previous
year
SAX01601
SAX
Timely collection of data on delayed

resolution of customer complaints in
previous year(s) and submit report(s)
Time Index
SAX01602
SAX
Timely evolve action plan(s) for

achieving improvement in resolution
time of customer complaints
Time Index
SAX01603
SAX
Analysis of problem and

implementation of action plan
by task performer
Time Index
SAX01700
SAX
% adherence to monthly target of

cash collection as per target
% As defined
under Remarks
Column
SAX01701
SAX
Timely raising bills on customer
Time Index
SAX01702
SAX
Timely verification of bills from

customer
Time Index
SAX01703
SAX
Timely cash collection against

verified bills
% As defined
under Remarks
Column
SAX01800
SAX
% reduction in non realisables
% As defined
under Remarks
Column
SAX01801
SAX
Proposal for write off / withdrawals

for closing of non realisables
% As defined
under Remarks
Column
SAX01900
SAX
% improvement in timely processing

of subcontractor bills for set
overhauled/ as per plan
SAX01901
SAX
Timely capture information regarding

time taken in processing of
subcontractor bills from the date of
receipt for the job in previous year(s)
and submit action plan
% As defined
under Remarks
Column
SAX01902
SAX
Implementation of action plan by

task performer for improvement
Time Index
SAX02000
SAX
% reduction in number of reworks to

total number of service jobs
executed in the current year/
compared to previous year as per
plan
% As defined
under Remarks
Column
SAX02001
SAX
Timely compilation of report and

release thereafter of Technical
Instruction to avoid recurrence
% As defined
under Remarks
Column
SAX02002
SAX
Timely preparation of action plan for

reduction in number of reworks to
previous year
Time Index
SAX02003
SAX

task performer for reduction in
number of reworks as per plan
% As defined
under Remarks
Column
SAX02100
SAX
% improvement in timely availability

of calibrated IMTEs/ T&Ps as per
site execution plan
Time Index
SAX02101
SAX
Timely capture of data on non

availability of calibrated IMTE/T&Ps
at site in previous year(s)
% As defined
under Remarks
Column
SAX02102
SAX
Timely prepare and implement action

plan to ensure 100% availability of
calibrated IMTE/T&P as per site
execution plan
Time Index
SAX02200
SAX
% Reduction in reduntant/
obselete/beyond economic repairs
T&P/IMTE as per plan
% As defined
under Remarks
Column
SAX
Timely audit of T&P/IMTE and

prepare list of reduntant/
obsolete/beyond economic repairs
T&P/IMTE
% As defined
under Remarks
Column
SAX02202
SAX
Timely review the list & submit

proposal for disposal of reduntant/
T&P/IMTE
% As defined
under Remarks
Column
SAX02203
SAX
Disposal of reduntant/
T&P/IMTE as plan
% As defined
under Remarks
Column
SAX02300
SAX
Upgradation of T&P/IMTE as per

plan
% As defined
under Remarks
Column
SAX02301
SAX
Submit report on T&P/IMTE for

upgradation in time
% As defined
under Remarks
Column
SAX02201
SAX02302
SAX
Timely review report &

finaliseT&P/IMTE for upgradation &
submit proposal(s)
Time Index
SAX02400
SAX
Procurement of new T&Ps / IMTEs

as per plan
% As defined
under Remarks
Column
SAX02401
SAX
Timely identification and submission

of proposal for procurement of new
T&Ps / IMTEs for procurement
Time Index
SAX02500
SAX
% As defined
under Remarks
Column
SAX02501
SAX
Time Index
SAX02600
SAX
Timely review and release of new

technical instructions/ procedures
Time Index
SAX02601
SAX
Timely identification and preparation

of new technical instructions /
procedures
Time Index
SAX02700
SAX
Timely availability of service / repair

procedures/ drawings/ manuals/ QPs
etc. in deptt
Time Index
SAX02701
SAX
Timely identification and submission

of list of documents not available in
deptt compared to master list(s)
% As defined
under Remarks
Column
SAX02800
SAX
% increase in digitisation of
drawings/documents for servicing as
per plan/target
% As defined
under Remarks
Column
SAX02801
SAX
Timely creation of list of

drawings/documents pending
digitisation
% As defined
under Remarks
Column
Identification of Non-Plan T&Ps/

IMTEs for procurement
Submission of proposals for
procurement of Non-Plan
T&P/IMTE as per plan
SAX
% improvement in time for

submission of "Service Protocols"
over previous year(s) from defined
time as per plan
Time Index
SAX02901
SAX
Timely collection of data on delay in

submission of "Service Protocols"
from defined time in previous year(s)
and submission of action plan
% As defined
under Remarks
Column
SAX02902
SAX

task performer for improvement as
per plan
Time Index
SAX
% improvement in time for

submission of "Completion Report"
over previous year(s) from defined
time as per plan
Time Index
SAX03001
SAX
Timely collection of data on delay in

submission of Completion reports
from defined time in previous year(s)
and submission of action plan
Time Index
SAX03002
SAX

task performer for improvement as
per plan
Time Index
SAX03100
SAX
% achievement in no of Systems
undertaken for Improvement as per
plan
% As defined
under Remarks
Column
SAX03101
SAX
Timely identification of systems for

improvement
Time Index
SAX03102
SAX
Timely preparation of action plan for

system improvement
Time Index
SAX02900
SAX03000
SAX03103
SAX
Timely implementation of action plan

for system improvement and
feedback
Time Index
SAX03200
SAX
% reduction in number of financial

audit paras over previous year(s) as
per plan
% As defined
under Remarks
Column
SAX03201
SAX
Preparation of report on issues

involved/ brought out in financial
audit paras in previous year(s) and
submit action plan in time
% As defined
under Remarks
Column
SAX03202
SAX
Implement action plan in time for

reduction in number of financial audit
paras as per plan
% As defined
under Remarks
Column
SAX03300
SAX
% reduction in number of quality

audit paras over previous year as per
plan
% As defined
under Remarks
Column
SAX03301
SAX
Preparation of report on issues

involved/ brought out in quality audit
paras in previous year (s) and submit
action plan for eliminating
recurrence of quality para(s) in time
% As defined
under Remarks
Column
SAX03302
SAX
Implement action plan in time for

reduction in number of quality audit
paras as per plan
% As defined
under Remarks
Column
SAX03400
SAX
Timely review of Quality Systems for

SAS for determining revision
requirement
% As defined
under Remarks
Column
SAX03401
SAX
Timely revision of identified Quality

Systems for SAS
% As defined
under Remarks
Column
SAX03500
SAX
Organising Training of SAS

personnel
% As defined
under Remarks
Column
SAX03501
SAX
Timely identification of training needs

of SAS personnel
% As defined
under Remarks
Column
SAX03502
SAX
Training imparted by task performer

to BHEL/SAS personnel
% As defined
under Remarks
Column
SAX03600
SAX
No of technical articles contributed in

In-house / National / International
journals
% As defined
under Remarks
Column
SAX03700
SAX
Overhauling of sets as per schedule
Number
SAX03800
SAX
No of RLA studies conducted as per

plan
Number
SAX03801
SAX
Timely subcontracting for RLA

studies
Time Index
SAX03802
SAX
Timely conductance of RLA studies
Time Index
SAX03900
SAX

Reports etc. furnished within
% As defined
under Remarks
Column
SAX04000
SAX

% As defined
under Remarks
Column
SAX04100
SAX

finance for inter-unit re-conciliationof
accounts
Time Index
SAX04200
SAX

etc.
Time Index
SAX04300
SAX

by specified date
No. of days
delayed from
scheduled date
SAX04400
SAX
SAX04401
SAX
SAX04500
SAX
SAX04600
SAX
SAX04601
SAX
SAX04602
Satisfaction Score
TQM at Deptt. level
Score
Time Index
Number
TQM Score

Position report
No. of days
delayed from
scheduled date
SAX
Time Index
SAX04700
SAX
management Portal
No. of days
delayed from
scheduled date
SAX04800
SAX

Number
SAX04900
SAX
SAX05000
SAX
SAX05100
SAX05200
SAX05300
SAX05400
Time Index
No. of days
delayed from
scheduled date
SAX
No. of days
delayed from
scheduled date
SAX
No. of days
delayed from
scheduled date
SAX
No. of days
delayed from
scheduled date
SAX
No. of days
delayed from
scheduled date
SAX
SAX
Balance Score Card
SAX05500
SAX05600

schedule
C
No. of days
delayed from
scheduled date
Balanced
Scorecard Rating
(5/4/3/2/1)
ES FUNCTION KRA MASTER - 2006-07

Special
KRA (Y/N)

KRA
category
(Y/N)
A
B
C
Budget
Ratio of Current year's
order booking to
Previous year's actual
order booking
Source of Data for

Measurement
Index= (Total no of
action plans accepted /
Total no of action plans
submitted ) X (Total no
of action plans
submitted in time /
submitted Best = 1
(L5)/ Worst = 0 (L1)
% = {(No of orders as
per plan - No of orders
received) / No of orders
as per plan)}
Index= (Total no of
action plans accepted /
submitted ) X (Total no
of action plans
submitted in time /
submitted Best = 1
(L5)/ Worst = 0 (L1)
% = {(No of orders as
per plan - No of orders
received) / No of orders
as per plan)}
% =100 X (New price Old price) / Old price
Ratio of time taken to

defined time
%= (Sum total of
offered prices - Sum
total of received
prices) / Sum total of
offerred prices Note :
for assigned customers
Ratio of Orders
received to Offers
submitted in
competetive bidding
Ratio of number of
analysis accepted on
first submission to Total
numbers submitted
Ratio of Orders
received to Offers
submitted in
competetive bidding
Ratio of number of
customers retained to
number targetted
defined time
defined time
I = (No of action plans

delayed in
implementation/ Total
no of action plans
required to be
implemented) X ( Total
delay / Total time as per
norms)
% = (No of days taken
for submission of
techno commercially
correct offer from
enquiry receipt date Defined time) / Defined
time Note** : Offers
resulting in customer
queries related to offer
shall be evaluated
equivalent to L1 in
criteria level

for preparation of
techno commercially
correct offer from
enquiry receipt date Defined time) / Defined
shall be evaluated
equivalent to L1 in
criteria level

in review of techno
commercially correct
offer from receipt date Defined time) / Defined
shall be evaluated
equivalent to L1 in
criteria level
(TIPrsnt - TIPrvs) /
TIPrvs
TI="Transfer
In" in targetted area
Ratio of No of plans
approved to number of
plans submitted
Sum total of (Target of

reduction assigned Target of reduction
achieved) / Target of
reduction assigned
Index = (No achieved

on or before time / Total
targetted nos) X (Total
achieved time / Total
target time) Note :
Best=1/ Worst=0

for preparation of job
details and estimate
from receipt of
customer's scope of
work - Defined time) /
Defined time Note ** :
Documents returned
with comments after
review will be
considered at L1 level
Sum total of (Target of

reduction assigned Target of reduction
achieved) / Target of
reduction assigned
Note** : Reviewed jobs
which later result in
issues raised by
subcontractor within the
ambit of overall scope /
terms and conditions
etc/ of the contract will
be considered at L1
level
Index= ( Total no of
tenders delayed in
finalization/ Total no of
tenders to be finalised)
x ( Total no of days of
delay/ Total time
planned in days)
Ratio of vendor
performances improved
to Total no of vendors
targetted
I = (No of MOMs
delayed from targetted
time/ Total no of
targetted vendors) X
(Total delay / Total time
as per norms) Best =
0
I = (No of reports
delayed from defined
time/ Total no of
reports) X (Total delay /
Total time as per norms)
Best = 0
% = No of vendors
added toTotal no of
existing vendors
Index=(Time taken /
Defined time) +
(Registration to be
increased as per plan No of new registrations)
/ Registration to be
increased as per plan
Best : 1
Ratio of Reduction in
completion time to
Scheduled time

defined time
I = ( No of action Plans
delayed/ Total no of
action plans to be
made) x ( Total delay /
Total time as per
Norms)
[Sum total of {(Target of

% reduction to be
achieved - Target of %
reduction achieved) /
Target % reduction to
be achieved}] / Total no
of target product and or
systems assigned
Best= 0
% Reduction of
average response time /
of previous year
100 * ( DPrvs DPrsnt) / DPrvs

D=post overhaul defect
Best = 100

defined time
100 * ( DPrvs DPrsnt) / DPrvs

D=post overhaul defect
Best = 100
(Nos successful in first

attempt) / (Total
attempted numbers )

delayed/ Total no action
plans) X (Total delay /
(Nos successful in first

attempt) / (Total
attempted numbers )
Ratio of No of customer
complaints registered
and resolved in present
year to that of previous
year(s)
I = (No of reports
delayed/ Total no

(Customer complain in
current year - Customer
complain in previous
year ) / Customer
complain of previous
year
% = (Previous year
resolution time Present resolution time)
/ (Previous year
resolution time
I = (No of reports
delayed/ Total no


delayed in
implementation/ Total
no of plans) X (Total
norms)
Ratio of cash collection

on monthly basis to
Monthly target
I = (No of bills delayed/

Total no of bills raised)
X (Total delay / Total
time as per norms)
I = (No of bill
verifications delayed/
Total no of bills) X (Total
norms)
Ratio of cash collected

on monthly basis to As
assigned on Monthly
basis
(Numbers closed) /
(Number planned)
Ratio of No of
proposals submitted
and got approved to
Total no of proposals
submitted
%= (Average time
last year - average
time in current year )
/ Average time in last
year

defined time
I = (No of bills delayed/

Total no of bills raised)
X (Total delay / Total
time as per norms)
Ratio of number of
reworks done in the
current year to that of
the previous year

defined time
I = (No of action plan

preparations delayed/
Total no action plans to
be made) X (Total delay
/ Total time as per
norms)
%= (Sum total of
Assigned nos - Sum
total of achieved nos) /
Sum total of Assigned
nos Best = 0; Worst 1
I = (No of IMTE and

T&P delayed/ Total nos
issued) X (Total delay /

defined time
I = (No of IMTE and

T&P delayed/ Total nos
issued) X (Total delay /
Ratio of no of T&P
disposed to Total
identified for disposal

defined time

defined time
Ratio of no of T&P
disposed to Total
identified for disposal
No upgraded by no
planned

defined time
I = (No of proposals
proposals) X (Total
norms)
(Nos procured) / (Nos

planned)
I = (No of T&P/IMTE
proposals submitted/
Total no of proposals as
per plan) X (Total
norms)
No of proposal
submitted to Nos
identified
No of proposal
submitted to No of
proposal planned
I = (No of releases
instructions released) X
as per norms)
I = (No of tech
instruction or procedure
preparation delayed /
Total no identified) X
as per norms)
I = (No of documents
documents) X (Total
norms)

defined time
Ratio of no of drawings
or documents digitised
to total no as per plan

defined time
I = (No of Service
Protocols delayed/
Total no of Service
Protocols) X (Total
norms)

defined time
I = (No of
implementations
implementations) X
as per norms)
I = (No of Completion
reports delayed/ Total
no of Completion
I = (No of Completion
reports delayed/ Total
no of Completion
I = (No of
implementations
implementations) X
as per norms)
(Number achieved) /
(Number planned)
I = (No of systems
identified for
improvement/ Total no
as per plan) X (Total
norms)

preparations delayed/
to be prepared) X (Total
norms)

implementation
delayed/ Total no
assigned) X (Total delay
/ Total time as per
norms)
(ParaPrevs ParaCurrent) /
ParaPrevs

defined time
ParaPrevs
ParaPrevs

defined time
ParaPrevs

defined time

defined time
(Number organised) /
(Number planned)
Ratio of defined time to

time taken for
identification
(Number imparted) /
(Number planned)
Number Contributed /
Number targetted
Nos as per Unit / Deptt

Balanced Score Card
Nos as per Unit / Deptt

Balanced Score Card
I = (No of
subcontracting delayed/
Total no of
subcontracts) X (Total
norms)
I = (No of RLA studies

RLA studies) X (Total
norms)
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report

Management
Y
Y
KRA Remarks
This KRA will be taken by Head

of Unit /Function / Department ,
if covered under MAP, and can
be assigned a weightage upto
100%
MAINTENANCE FUNC
KRA ID
Function
KRA Description
MWX00100
MWX
MWX00101
MWX
Implementation of the identified improvement projects as per plan.

Identification of improvement projects/ Formulation of scheme and Monitoring
the progress for timely completion
MWX00102
MWX
Execution of projects as per schedule
MWX
% of modernisation/ up-gradation/ reconditioning/ retrofitting jobs of identified

m/c tools/ equipment/ plant facilities done within specified time, with reverse
engg., manufacture of parts, schedule optimisation using prima vera.
MWX00200
MWX00201
MWX
MWX00202
MWX
Identification of M/c & equipments through RCA / Past performance /

Behaviour for modernisation / up-gradation / reconditioning / retrofitting
projects & documentation there.Formulation of scheme/ getting approval for
implementation of modernisation/ upgradation/ reconditioning/ retrofitting
projects by scheduled date and monitoring for timely completion.
Processing for external support / enquiry/ evaluation of offers and award of
work contract / placement of PO by scheduled date
MWX00300
MWX
Implementation of the identified energy conservation projects including

technological up-gradation and documentation as per plan.
MWX00301
MWX
MWX00302
MWX00303
MWX
MWX
Identification of energy conservation projects and resource management by

scheduled date.
Formulation of scheme and getting approval. Monitoring the progress of
projects for timely completion
Execution of projects.
MWX00400
MWX
Implementation of 5-S technique activities in identified areas by specified

date.
MWX00401
MWX
Identification of areas/ development of plan/ monitoring progress for timely

completion for implementation of 5-S technique by specified date
MWX00402
MWX00500
MWX
MWX
Execution of plan as per schedule.

Savings from Indegenisation/import substitution of spare parts.
MWX00501
MWX
Survey/ identification of possible sources & feasibility study and

documentation of identified parts by specific date
MWX00502
MWX
Initiation of procurement actions by specified date.
MWX00600
MWX
Development & Implementation of special IT initiatives as per plan.
MWX00601
MWX
Identification of key areas where applications are to be developed and

monitor their implementation as per schedule.
MWX00602
MWX
Formulate strategy and coordinate with designated agencies for design and
development of the applications identified by specified date.
MWX00603
MWX
Develop application and ensure implementation by specified date.
MWX00700
MWX
Identification/ development and implementation of facility projects.
MWX00701
MWX
Identification of facility improvement projects/ Formulation of scheme and

monitoring progress as per schedule.
MWX00702
MWX00703
MWX
MWX
Formulation of scheme and getting approval. Monitoring the progress of

projects for timely completion as per schedule.
Execution of projects as per schedule.
MWX00800
MWX
Conceptulisation & implementing the concept of OEE by specific date
MWX00801
MWX
Develop a plan and scheme for the implementation of the OEE on the
identified machines / Plants & Equipment by specified date
MWX00900
MWX
Savings from In-house development & utilisation of rectification techniques for

specialised jobs -( PCBs / modules / drives / servo motors / telephone
exchange / instrumentation etc.)
MWX00901
MWX
Analysis of bottlenecks/ identification and formulation of plans of required

techniques and monitoring for timely completion
MWX00902
MWX00903
MWX
MWX
Identification of the required techniques/ Regular Review and assistance in

execution of the projects as per plan.
Implementation of the projects as per plan.
MWX01000
MWX
Condition Monitoring for identified machine tools/ Service Plants & submission
of report by scheduled date.
MWX01001
MWX
Identification of the deviations and ascertain the required parameters to be

maintained and arrange for the execution by scheduled date.
MWX01002
MWX
Take corrective actions by specific date
% of reconditioning / modification / Overhaul / major repair of Construction

Equipment / mobile cranes/ Vehicles/ Serv. & AC plant / machine / system etc
as per plan. (Reverse engg/ development of spares drawings/ etc)
MWX01100
MWX
MWX01101
MWX
MWX01102
MWX
MWX01200
MWX
Analysis/ identification/ Regular review and coordination for implementation of

reconditioning / retrofitting works and documentation by specific date.
Regular monitoring and coordination to ensure implementation of
reconditioning / retrofitting projects by specified dates.
Increase in Mean Time Between Failure (MTBF) of identified Critical &
Important Plant and Machinery.
MWX01201
MWX
Root cause analysis of breakdowns of identified machines/ corrective &

preventive measures/ resource management and documentation by specified
date
MWX01202
MWX01300
MWX
MWX
Initiate timely corrective & preventive measures & resource management for
execution as per plan.
Savings accrued through various improvement projects.
MWX01301
MWX
Regular review for achieved savings and corrective action as per plan.
MWX01302
MWX
MWX01400
MWX
Monitoring/ arranging for vetting and preparation of statement by specified

date for savings achieved.
% Reduction in consumption of raw materials/ for power & fuel/ and other
consumables per unit of Output (GTO-ED) / Shop turnover
MWX01401
MWX
Review the performance of equipments and consumption of raw materials/

power/ fuel/ and consumables by specified date.
MWX01402
MWX
Generation of awareness for optimal use of plant/ equipment and raw

material for energy conservation.
MWX01403
MWX01500
MWX01501
MWX
MWX
MWX
Regular maint. to avoid leakages and ensuring operation of the plant

efficiently / near rated capacity.
Savings accrued through various energy Conservation projects.
Regular review for achieved savings and corrective action as per plan.
MWX01502
MWX01600
MWX01601
MWX
MWX
MWX
MWX01700
MWX01701
MWX01702
MWX
MWX
MWX
MWX01800
MWX
Monitoring/ arranging for vetting and preparation of statement of savings

achieved by specific date.
Implementation of training plan.
Coordinate for the deputation of concerns for identified training needs.
% of preventive maintenance jobs completed effectively on time ( Machines /
equipment ).
Periodic review of PM schedules and priortise the work on criticality.
Arranging the timely PM completion as per the schedules.
% of preventive maintenance jobs completed on time ( services plant / AC
plant & equipment ).
MWX01801
MWX01802
MWX
MWX
MWX01900
MWX

% of preventive maintenance jobs completed on time (Services / Crane & rail
track).
MWX01901
MWX
MWX01902
MWX
MWX02000
MWX

Reduction in number of NCRs issued due to non compliance of statutory and
other related rules and regulations.
MWX02001
MWX02002
MWX02100
MWX02101
MWX
MWX
MWX
MWX
MWX02102
MWX
MWX02200
MWX
MWX02201
MWX
Time reduction in awarding the work/ after approval from the competent
authority as per plan.
Periodic monitoring for pending proposal. Coordinate with the associated
sections/ Deptt. for resolution of the bottlenecks.
MWX02202
MWX
Initiate action for the timely award of the work. Report generation of the
pending status by specified date.
MWX02300
MWX
% of Maintenance jobs completed as per schedule (like Communication/

Annex / Over Head Elect .Maint / CMWS / FE PROJECTS etc.)
MWX02301
MWX
Periodic review of pendancy of complaints. Management and coordination

with associated agencies.
MWX02302
MWX
Daily review of complaints & resource management & meeting the

requirements at the earliest and documentation. Resolution of complaints
MWX02400
MWX
% of Maintenance jobs completed as per schedule (Vent system / AC/

WC/DC etc.)
MWX02401
MWX
MWX02402
MWX
Periodic review of pendancy of complaints. Management and coordination

with associated agencies .
Daily review of complaints & resource management & meeting the
requirements at the earliest and documentation..
MWX02403
MWX
Resolution of complaints within specified time.
Monitoring review and arranging the suitable compliance to resolve the NCR.
Taking corrective and preventive action for resolution/
% achievement of capitalization targets for plant and equipment.
Review of the targeted completions
Take the action for the timely capatilization of the projects. Generation of the
periodic reports.
MWX02500
MWX
% of work contract completed as per schedule

monitoring for pending Work . Coordinate with the associated sections/ Deptt.
for resolution of the bottlenecks.
Initiate action for the timely completion of the work. Report generation of the
pending status
MWX02502
MWX
MWX02503
MWX
MWX02600
MWX
MWX02601
MWX
MWX02602
MWX02603
MWX02700
MWX
MWX
MWX
MWX02701
MWX
% of major maint. jobs ( major overhaul) completed as per target.

Identification of m/c & equipments for major overhauls. Formulation of
scheme/ getting approval for major overhauls by specific date.
Floating of the enquiry/ evaluation of offers and award of work contract / PO
by scheduled date.
Implementation of projects as per plan.
% utilization of allocated budget.
Periodic review of utilisation of the Allocation/ commitments made.
Coordination with the Fin and other Deptt.
MWX02702
MWX
Regular review for pending Work . Coordinate with the associated

agencies/Deptt. for resolution of the bottlenecks for utilisation of the budget.
Report generation of the staus of the utilisation of the budget by specified
date.
MWX02800
MWX02801
MWX
MWX
MWX02802
MWX
Reduction in accidents during erection / commissioning activities / prod. Shop

and other maintenance works by strict adherence to safety provisions.
Review the vulnerable / accident prone areas.
Ensurance of the usage of PPE/ work permit system / generation of the
safety awareness
MWX02803
MWX
Analysis of the past accidents and take precautionary measures to avoid

repetition. Put up analysis by specific date
MWX02900
MWX
% of repair/ modification/ erection/ maintenance of pipe lines & ventilation

system as per schedule.
MWX02901
MWX
Analysis & regular review of maintenance of pipe lines & ventilation system by
specific date
MWX02902
MWX
Daily monitoring maintenance of pipe lines & ventilation system & resource
management for early resolution of breakdowns. coordination with associated
agencies and documentation.
MWX03000
MWX03001
MWX
MWX
% Resolution of complaints as per schedule (Electrical -BM / telecom/ Civil/

gases/AC/WC/DC etc)
Analysis & regular review of complaints
MWX03002
MWX
Resolution of complaints within specified time.
MWX03100
MWX03101
MWX
MWX
MWX03102
MWX
MWX03200
MWX03201
MWX
MWX
MWX03300
MWX
MWX03400
MWX
MWX03401
MWX
MWX03402
MWX
Compliance to statutory rules / acts and regulations in all relevant areas..

Review the status of compliance wrt to rules.
Take corrective action for compliance & status report of compliance
submitted to the higher ups by specified date.
Resolution of NCR's issued with respect to ISO 9001/ ISO 14001 & OHSAS
18001 within specific time.
Taking corrective and preventive action for resolution as per plan
Initiate action for the timely clearance of the bills as per plan. Status
generation for perusal.
% clearance of SRVs/ ACCEPTANCE within specified time.

Periodic review for pending SRVs . Coordinate with the associated sections/
Deptt. for clearing the SRVs.
Report generation of the pending status. Initiate action for the timely
clearance of SRVs
% reduction in downtime of critical AC plant / Cranes / construction equipment
/ mat. handling equipment / Loco engines etc as compared to total productive
time.
Regular review of breakdown and coordination with associated agencies as
per schedule.
Quick resolution of breakdowns and preparation status report as per
schedule.
% completion of reclamation of oils as per plan.
Review the quantity of the oil reclaimed as per plan.
Collection of the oil and sending to the reclamation center.
MWX03500
MWX
MWX03501
MWX
MWX03502
MWX03600
MWX03601
MWX03602
MWX
MWX
MWX
MWX
MWX03700
MWX
MWX03800
MWX
Suggestions generated / received & implemented (create conducive

environment)
% improvement of relevant quality measurement parameters (QTM) from
target
MWX03801
MWX03802
MWX03900
MWX
MWX
MWX
Review and monitoring the QTM index for defined parameters and suggest
course correction by due date.
Activity completion as per plan. Online data generation.
No of machines covered under OEE as per plan
MWX03901
MWX
MWX03902
MWX04000
MWX
MWX
Identify the machines for OEE. Review of the performance by specified date.
Prepare the implementation plan for the identified machines and its
implementation.
% of bills cleared within specified time.
MWX04001
MWX
Periodic review of pending bills. Coordination with other Deptt.as per schedule
MWX04002
MWX
MWX04100
MWX
Resolution of the bottlenecks after consultations with concerned departments.

Reply to Govt. Audit queries/ Inspection report paras/ Action Taken Reports
etc. furnished within specified time (2 weeks)
MWX04200
MWX
Reply/settlement of Internal Audit paras within specified time (4 weeks)
MWX04300
MWX
Timely inputs to unit/corporate finance for inter-unit re-conciliation of accounts
MWX04400
MWX
Timely inputs to unit/corporate finance for BUDGET/FLASH/MIRs etc.
MWX04500
MWX04600
MWX
MWX
MWX04601
MWX

Implementation of Improvement projects identified in the Position Report as
per schedule
MWX04700
MWX04800
MWX
MWX

MWX04801
MWX
MWX04802
MWX04900
MWX05000
MWX05100
MWX
MWX
MWX
MWX

Implementation of Improvement projects identified in the Position Report as
per schedule
Contributing case studies etc. for Knowledge Management Portal
MWX
Implementation of Special Improvement Projects taken under IMPRESS as

per schedule (Registration No. and other details of project to be specified in
the boxes provided against the KRA
MWX

MWX

MWX

MWX

MWX05700
MWX

MWX05900
MWX
Measurement and monitoring of environmental parameters (stack emissions/

sound levels/ radiation/ etc) and corrective/ preventive actions for sustenance
MWX06000
MWX
Preparation of specifications/ evaluation of offers for all capital items by

specified date
MWX06100
MWX
% increase in turnover from products/services offered to external agencies
MWX05200
MWX05300
MWX05400
MWX05500
MWX05600
MWX06200
MWX
MWX06300
MWX
RLA study of Plant and Machinery (Boilers/ turbines/ generators/ etc) and
corrective actions as per plan
Conducting periodic audits of identified OEE machines/ review of practices
and propose areas of improvement/corrective actions
MWX06400
MWX
Development of Area-wise Action Plan (AAP)/ Departmental action plan

(DAP)/ balance score card within stipulated time
MWX06500
MWX
Develop vendors for outsourcing (selective tie-up) as per plan
MWX06600
MWX
Development/implementation of reward scheme for OEE as per plan
MWX06700
MWX
MWX06800
MWX
Implementation of the identified technology development projects as per plan.

Reduction in Mean Time To Repair (MTTR) of identified Critical & Important
Plant and Machinery.
MWX06801
MWX
Root cause analysis of breakdowns of identified machines and

documentation by specified date.
MWX06802
MWX06900
MWX
MWX
Execution of corrective and preventive measures and documentation by

specified date.
Reduction in % breakdown time of other important machines.
MWX06901
MWX
Analysis & regular review of breakdown of m/cs and documentation by

specified date.
MWX06902
MWX
MWX07000
MWX
MWX07001
MWX07002
MWX
MWX
MWX07100
MWX

specified date.
Quick resolution of breakdowns as per schedule.
% reduction in downtime of Panel AC / oil chillers of CNC machines as
compared to total productive time.
MWX07101
MWX
Regular review of breakdown of ACs /plants / chillers & documentation of

analysis by specified date.
MWX07102
MWX
Quick resolution of breakdowns and preparation status report as per

schedule.
MWX07200
MWX
MWX07300
MWX
Resolution of breakdowns in the specified time.

% reduction in breakdown of CNC / Critical and important machine as per
plan.
Generation of part programs for new components and validation of the

program (Tool path simulation) by specified date
% Availability of DNC networking and associated equipment for networking of
machine tools
MWX07400
MWX
Reduction in % breakdown time for electronic / CNC breakdown on CNC

machines as a % of total productive time.
MWX07401
MWX

specified date.
MWX07402
MWX
reduction in time for resolution of breakdowns.
MWX07500
MWX
Adoption of Eco-friendly Air conditioning & refrigeration system.
MWX07501
MWX07502
MWX
MWX
MWX07600
MWX
MWX07601
MWX
Analysis/ identification/ Regular review the Eco-friendly Air conditioning &

refrigeration system and put up report by specified time.
Implementation of projects.
Generation of power from DG Set / Thermal Power Station as per requirement
to restrict Max. Demand / penalty charge.
Regular review for power generation/ equipment health and raw material as
per plan.
MWX07602
MWX
Upkeep & operation of equipments/ adhering to PM schedules/ timely

procurement actions for raw material & record generation. Adherence to
statuary rules and regulations.
MWX07700
MWX
MWX07701
MWX
Availability of utility services at optimal level (Power generation/ Distribution

and other electrical services etc. )
Regular review of availability of service / plants & coordination with
associated agencies for ensuring the availability of raw material / input.
Quick resolution of breakdowns / repair. Optimum / efficient utilisation of
services & plants. Timely readiness of standby equipments to meet
emergency requirement.
% Reduction in downtime of electrical power supply to production blocks and
other installations.
Analysis & regular review of electrical Power supply to production blocks and
other installations put up report as per schedule.
MWX07702
MWX
MWX07800
MWX
MWX07801
MWX
MWX07802
MWX
MWX07900
MWX
MWX07901
MWX
MWX08000
MWX
Quick resolution of breakdowns..

Reduction in restoration time of TPS / DG set as per plan after planned
shutdown.
Arranging the resources and ensuring scheduled completion within specified
time.
Conducting timely Energy Audits as per statutory requirement and taking
adequate measures to realise planned objectives
MWX08100
MWX
Development of new drawings for damaged parts by reverse engineering as

per mutually agreed plan
MWX08200
MWX
Erection and commissioning of new machines / plant / facilities as per plan.

Documentation of test records/ corrective action for problems faced
MWX08201
MWX
Arranging drawing / foundation detail and other infrastructural facilities

required. Get the layout approval as per schedule
MWX08202
MWX
MWX08300
MWX
Arranging site for machine / plant installation. resource management and

coordination with concerned agencies for timely completion of activities for
timely completion of activities.
% of machines / plant / facilities (old /re-location / up-rooting etc) erected and
commissioned as per plan
MWX08301
MWX

required. Get the layout approval by specified date.
MWX08302
MWX
Arranging site for machine / plant Installation. resource management and

coordination with concerned agencies for completion of activities by specified
date
MWX08400
MWX
Issuance of available drawings within 24 hours
MWX08500
MWX
% adharance to quality of gases with respect to purity and pressure as per

standard norms.
MWX08501
MWX
Arrange samples for testing to ascertain the quality of gases. prepare the
status report. Initiate corrective and preventive action to avoid non-conformity
ascertain the quality of gases.
MWX08600
MWX
MWX08601
MWX
Availability of utility services at max. level of requirement( All Gases / air etc. )
Regular review of availability of service / plants & coordination with
associated agencies for ensuring the availability of raw material / input.
MWX08602
MWX
Quick resolution of breakdowns / repair. Optimum / efficient utilisation of

services & plants. Timely readiness of standby equipments to meet
emergency requirement.
MWX08700
MWX
Ensuring safe operation of boilers/service plants as per statutory requirements
MWX08800
MWX
Achieving 100% calibration of temp. & pressure instruments as per schedule.
MWX08900
MWX09000
MWX
MWX
MWX09001
MWX
Timely calibration of master lab Equipment/ instruments & other associated

accessories.
% availability of all exchanges.
Regular review of breakdown of and Coordination with associated agencies
and documentation as per schedule.
MWX09002
MWX09100
MWX
MWX
Resolution of breakdowns within specified time and preparation status report

% availability of PA systems/FAX machines
Leveling/alignment /machining/ scrapping of CI bed plates in-situ condition as
per plan
MWX09200
MWX
MWX09300
MWX
MWX09301
MWX
Timely issuance & monitoring of monthly/ quarterly PM schedules by given

date.
Arranging the timely issuance of PM the schedules and modify check list/ if
required.
MWX09400
MWX
Development of system for approved contractors list category-wise & valuewise by specified date
MWX09401
MWX
Development of transparent system covering capability/ statuary and

performance of the contractors by specified date
MWX09500
MWX
Development of the system for continuous evaluation of contractor's

performance.
MWX09501
MWX
Development of transparent system for performance evaluation of the

contractors.
MWX09600
MWX
System development for identification of training need within specified time.
MWX09700
MWX
Development/Updation of category-wise & value-wise approved contractors

list for increasing the contractor base.
MWX09701
MWX
MWX09800
MWX
MWX09801
MWX
MWX09900
MWX
Generate section-wise inventory list and analyse it w.r.t. Budget in given time
identify and analyse the slow moving & non moving items by specified date.
Reduction in number of stock-outs for Fast Moving Stock items through auto
indenting system.
MWX09901
MWX
Analyze report and take appropriate action for reduction of stock outs.
MWX09902
MWX
MWX10000
MWX
Identify the stockouts and prepare the analysis of the consumption pattern.
Modify the ordering pattern.
% Reduction in cycle time from Material Purchase Requisition/ Purchase
Indent to PO stage.
MWX10001
MWX10002
MWX
MWX
Periodic monitoring for conversion of PI to PO and generate report by specific

date
Conversion of the material requisition to PI.
Arranging the performance feedback. Analysis and initiate corrective action.

Addition / deletion of the contractor based on analysis.
Optimal maintenance spares inventory as a %age of Gross Block as per
target.
Design of civil foundations for special machines and other structures as per
plan
Upgradation of public utility services with quality standard
MWX10100
MWX10200
MWX
MWX
MWX10201
MWX10202
MWX
MWX
MWX10300
MWX
Identification/ allocation of the resource management by scheduled date

Execution of projects as per plan.
Structural stability analysis & upgradation of structures in the plant and
building as per schedule.
MWX10301
MWX
Identification of competent person / agency and award of work by specified

date.
MWX10302
MWX
Execution & obtain the report for taking corrective action/ if any. and
documentation by specified date
MWX10400
MWX
% of foundation laying jobs through in-house efforts / with external support for
machines completed as per the plan
MWX10401
MWX

required. Get the layout approval as per schedule.
MWX10402
MWX
Arranging site for machine / plant installation. Resource management and

coordination with concerned agencies for timely completion of activities as
scheduled.
MWX10500
MWX
% completion of assigned civil work through in-house efforts / with external

support as per plan ensuring adherence to quality checks .
MWX10501
MWX

required. Get the layout approval as per schedule.
MWX10502
MWX10600
MWX
MWX
Arranging site for machine / plant installation. resource management and

coordination with concerned agencies for timely completion of activities.
Savings by producing manure as per plan.
MWX10700
MWX
Identification & implementation of rain water harvesting projects as per plan.
MWX10800
MWX
Development & implementation of system to prevent roof leakage / building

seepage as per schedule.
MWX10900
MWX
Clean and Green environment by upgrading horticulture activities / tree

plantation (aesthetic improvement).
MWX11000
MWX
Developing system for reduction in no. of reportable accidents w.r.t prev. year.
MWX11001
MWX
Root cause analysis of accidents reports to be put up within specified time.
MWX11002
MWX11100
MWX
MWX
Implementation of corrective and preventive measures as per schedule.

% Reduction in down time of vehicles.
MWX11101
MWX
Analysis & review of breakdown of vehicles documentation as per schedule.
MWX11102
MWX
MWX11200
MWX
Quick resolution of breakdowns.

Assess effectiveness in increase in Mileage (km/litre) on vehicles after
overhauled / reconditioned (Av. of Test drives)
MWX11201
MWX
Analysis of fuel consumption pattern and initiate corrective and preventive

measures as per plan.
MWX11202
MWX11300
MWX
MWX
Initiate corrective & preventive measures/ if required by specific date

% of average availability of vehicles in running condition on monthly basis
MWX11400
MWX
Repair & overhauling of jobs as per agreed plan for motors/ generators / servo
motors / welding set / transformers/ coils etc. as per agreed plan
MWX11500
MWX
MWX11600
MWX
Rewinding jobs done as per norm / agreed plan for motors/ generators / servo
motors / transformers/ coils etc. (by reverse engg and documentation of the
same)
Inspection/testing of lifting tackles (wire rope slings/ etc) and lifting machines
(cranes/ lifts/ etc) as per statutory requirements
MWX11700
MWX
Development of IT initiatives to track machine performance (breakdown

records & repair undertaken etc) and creation of history card.
MWX11701
MWX
Formulation of the scheme & monitor their implementation in stipulated time
MWX11702
MWX
Develop application and implement.
MWX11800
MWX
% achievement of accuracy on the reconditioned machines on all

parameters as per test charts/ agreed norms through system / quality
improvement initiatives.
MWX11801
MWX
Formulation of the accuracy test requirement and initiate corrective action and
documentation.
MWX11802
MWX
Execution of measurements and report generation as per schedule.
MWX11900
MWX
Identification & implementation of Water / oil conservation projects as per

schedule.
MWX11901
MWX
Identification of improvement projects and resource management.
MWX11902
MWX
MWX12000
MWX
Execution of projects as per schedule.

Geometrical/Position accuracy measurement for identified machine tools
through in-house efforts / external support.
MWX12001
MWX12002
MWX
MWX
MWX12100
MWX
MWX12200
MWX
Identification of the deviations and ascertain the required parameters to be

maintained and arrange for the execution.
Measurement of Geometrical accuracies.
% Breakdown time after reconditioning / retrofitting within specified time (6
Months after stabilisation period of 3 months)
No. of non-conformity in the quality of potable / DM water to standards /
norms.
MWX12201
MWX12300
MWX12301
MWX
MWX
MWX
Arrange samples for testing to ascertain the quality of water. prepare the
status report. Initiate Corrective and preventive action to avoid non-conformity.
Tonnage of scrap collection / utilized for reuse.
Identify the unclaimed scraps and despatch for further use.
MWX12400
MWX
Repair of Machine Tool Accessories / portable tools within specified time.
MWX12500
MWX
Improvement in surroundings / aesthetic look of the areas as per plan

(changing look/improving appearance indoor/outdoor).
MWX12600
MWX12700
MWX
MWX
Adherence and compliance to safety norms of gas cylinders/pressure vessels

Manufacture of lifting tackles (wire rope slings) as per requirement
MWX12800
MWX
Accomplishment of targets of Unit/NC/Function/Department level Balance

Score Card
MWX12900
MWX13000
MWX
MWX
Timely inputs to unit/corporate finance for inter-unit re-conciliationof accounts

NTENANCE FUNCTION KRA MASTER - 2006-07

KRA
Type
Unit of
Measurement
Critical
KRA
(Y/N)
Special
KRA
(Y/N)
Universal
KRA (Y/N) category
A
B
C
% Completion
% Completion
% Completion
% Completion
Time Index
O
O
Time Index
% Completion
No. of days
delayed from
scheduled date
N
N
N
N
N
N
H
H
H
H
H
H
N
Y
Y
N
N
N
M
X
M
X
H
H
C
O
Time Index
Time Index
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
Rs.lakhs date
scheduled
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
O
O
% Completion
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% completion
No. of days
delayed from
scheduled date
N
N
Y
N
N
N
M
X
H
H
H
X
C
O
No. of days
delayed from
scheduled date
Time Index
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
Savings/ Rs.
Lakhs
No. of days
delayed from
scheduled date
N
N
Y
N
N
N
M
X
H
H
X
X
C
C
No. of days
delayed from
scheduled date
Time Index
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% Completion
No. of days
delayed from
scheduled date
Time Index
Increase of MTBF
in 'Hrs.
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
Rs.lakhs
N
Y
Y
N
N
N
H
X
H
H
X
X
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% reduction
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
N
Y
N
N
N
N
N
N
N
X
X
M
H
X
M
X
H
M
N
N
N
Y
N
N
N
N
N
M
X
L
X
M
L
X
X
M
O
O
O
O
O
O
% operational
efficiency
achieved
Kwh
Time Index
No. of days
delayed from
scheduled date
%
%
O
O
O
% completion
Time Index
Time Index
Y
N
N
N
N
N
N
N
N
X
M
M
X
M
X
M
H
X
% completion
O
O
No. of days
delayed from
scheduled date
Time Index
N
N
Y
N
N
N
M
M
M
X
H
X
% completion
No. of days
delayed from
scheduled date
N
N
Y
N
Y
N
N
N
N
N
N
N
M
X
X
M
M
M
X
H
M
X
M
H
No. of days
delayed from
scheduled date
% complaints
resolved in
specified time
O
O
O
O
O
O
O
O
O
Time Index
No. of NCR's
No. of days
delayed from
scheduled date
Time Index
% achievement
Time Index
Time Index
% reduction in
days over last
year
Time Index
No. of days
delayed from
scheduled date
Time Index
Time Index
O
O
O
No. of days
delayed from
scheduled date
Time Index
% complaints
resolved in
specified time
N
N
Y
N
N
N
N
N
N
M
X
X
M
H
X
X
H
H
Y
N
N
N
N
N
X
M
X
M
H
H
No. of days
delayed from
scheduled date
Reduction in
average time to
resolve
breakdowns
Y
N
N
N
N
N
X
M
M
M
X
H
O
O
O
O
O
O
O
O
% completion
Time Index
%
% completion
Time Index
Time Index
Time Index
%
Time Index
Time Index
O
O
% reduction over
last year
Time Index
No. of deviations
reported
No. of days
delayed from
scheduled date
Time Index
O
O
% completion
Time Index
% complaints
resolved in
specified time
O
O
O
O
O
O
% compliance
Time Index
No. of days
delayed from
scheduled date
Time Index
Time Index
%
Y
N
N
N
N
N
X
M
X
H
H
H
Y
N
N
N
N
N
X
M
X
H
H
H
N
N
N
N
N
N
N
N
N
N
N
N
M
X
M
M
X
X
M
X
X
H
X
X
N
N
Y
Y
N
N
N
N
N
M
M
X
H
X
X
H
X
H
N
Y
N
N
N
N
X
M
H
M
X
H
%
O
O
O
O
O
O
O
O
O
Time Index
Time Index
% reduction
Time Index
Time Index
% reclaimed
% reclaimed
%
No. of
suggestion /
employee
% improvement
C
O
O
O
O
O
O
O
O
No. of days
delayed from
scheduled date
Time Index
Number
No. of days
delayed from
scheduled date
Time Index
%
Time Index
% bills not cleared
%
O
O
%
Time Index
Y
Y
Y
N
Y
Y
M
H
L
M
L
L
Time Index
O
O
O
O
No. of days
delayed from
scheduled date
Score
Time Index
O
C
No of new Circles
TQM Score
N
Y
N
N
Y
Y
X
M
M
X
M
X
No. of days
delayed from
scheduled date
Y
Y
N
Y
N
N
N
N
Y
Y
Y
Y
X
X
L
M
M
X
M
M
X
M
H
M
C
O
C
C
Time Index
Time Index
Number
Time Index
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% compliance
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of new
vendors
developed
No. of days
delayed from
scheduled date
Time Index
Time Index
Reduction of
MTTR in 'Hrs.
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
% reduction
N
Y
Y
N
N
N
H
X
X
X
X
H
No. of days
delayed from
scheduled date
% resolved in
specified time
% reduction
Time Index
N
N
Y
N
N
N
H
H
H
X
H
X
% reduction
No. of days
delayed from
scheduled date
% reduction in
time over last
year
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
% reduction
No. of days
delayed from
scheduled date
% reduction over
last year
% completion
Time Index
N
N
Y
N
N
N
M
M
M
X
M
X
Kwh
% reduction in
time over last
year
Reduction in Days
O
O
O
O
No. of days
delayed from
scheduled date
Time Index
% downtime
%
O
O
Time Index
%
O
O
O
O
O
% availability
Time Index
Time Index
Time Index
% completion
% Completion
No. of days
delayed from
scheduled date
% of job
Completed as per
schedule
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
Time Index
%
O
% achievement
%
O
%
O
O
Time Index
%
O
O
No. of deviations
reported
% completion
Y
Y
Y
N
N
N
X
X
M
M
H
M
No. of days
delayed from
scheduled date
C
O
O
%
Time Index
O
O
N
N
N
N
N
N
M
X
X
X
X
H
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
%
%
Time Index
O
O
Time Index
No. of days
delayed from
scheduled date
% Inventory/
gross block
No. of days
delayed from
scheduled date
% reduction
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% reduction
N
N
Y
N
N
N
H
X
H
H
H
X
O
O
No. of days
delayed from
scheduled date
%
O
O
No. of days
delayed from
scheduled date
Y
N
Y
N
N
N
X
H
X
H
H
H
N
N
Y
N
N
N
M
M
M
X
M
X
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% completion
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% completion
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
Savings/ Rs.
N
N
Y
N
N
N
X
X
M
X
X
H
O
O
O
%
No. of days
delayed from
scheduled date
Time Index
Time Index
%
O
% completion
% completion
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
% reduction
N
Y
Y
N
N
N
M
X
X
X
X
H
No. of days
delayed from
scheduled date
% reduction in
average
breakdown time
% Improvement
No. of days
delayed from
scheduled date
O
O
No. of days
delayed from
scheduled date
% availability
N
Y
Y
N
N
N
M
X
M
X
H
M
% completion
% completion
% completion
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
% achievement
No. of days
delayed from
scheduled date
Time Index
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
No. of days
delayed from
scheduled date
N
N
Y
N
N
N
M
X
H
H
H
X
N
N
N
N
N
N
N
N
N
X
X
X
M
X
M
M
M
M
Y
N
N
N
N
N
M
M
M
H
H
H
O
O
O
O
Number
No. of days
delayed from
scheduled date
Number
%
Number
Number
O
O
O
Tones
Tones
No. of days
delayed from
scheduled date
O
O
O
No. of areas
%
%
Balanced
Scorecard Rating
(5/4/3/2/1)
C
Time Index
C
Number
Source of Data for

Measurement
KRA Remarks
S (%X * Wx) X - %
Project completedWx
- Average weightage
S (X-Wx)*100/XX Mile stonesWx Milestone not comp.
S (%X * Wx) % X - %
Project completedWx
- Average weightage
As per plan
As per plan
..
S (X-Wx)*100/XX System Developped /

ImlementedWx - Not
comp. / imlemented in
time
S (%X * Wx) %X - %
Project completedWx
- Average weightage
As per plan
As per plan
S (%X * Wx) % X - %
Project completedWx
- Average weightage
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
S (X-Wx)*100/XX No. of complaintsWx No. of complaints

delayed

delayed
S (X-Wx)*100/XX No. of milestonesWx No. of milestones

delayed
As per plan
Audit report from

safety deptt.

delayed

delayed
As per audit
observation
As per audit
observation
S (X-Wx)*100/XX No. of SRVsWx - No.

of SRVs delayed
As per plan
As per plan
RMX report
As per plan
As per plan
Report generated
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.

Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
As per plan
As per plan
As per plan
As per plan
As per plan
S (X-Wx)*100/XX No. of projectsWx Project not completed
As per plan
S (X-Wx)*100/XX Planned hrs.Wx - Non

available Hrs.
As per plan
S (X-Wx)*100/XX No. of drawings

developped Wx - No.
of delay
S (%X * Wx) %X - %
Project completedWx
- Average weightage
S (X-Wx)*100/XX No. of drawings

issued Wx - No. of
delay
S (X-Wx)*100/XX No. of samplesWx No. of samples below
norms
S (X-Wx)*100/XX Planned hrs.Wx - Non

available Hrs.
S (X-Wx)*100/XX No. of instrument

dueWx - No. of
instruments delayed
S (X-Wx)*100/XX No. of instrumentWx No. of delayed cases
As per plan
On line issuance of
PM schedule & check
lists
As per plan
As per plan
As per plan
As per plan
Stock out as per plan
Deviation from min.

level
As per plan
As per plan
As per plan

delayed

delayed
As per plan
S (X-Wx)*100/XX No. of projectsWx No. of projects
delayed
delayed
delayed
As per plan
As per plan
As per test report
As per plan
S (X-Wx)*100/XX No. of jobs.Wx - Job
not completed on due
date.
date.
As per plan
S (X-Wx)*100/XX No. of parametersWx

- No. of deffective
parameters
As per plan
As per plan
Report generated
from sample testing
As per plan
date.
S (X-Wx)*100/XX No. of projectsWx Project not completed
Rating declared at
year end by Corporate
/ Unit Management
This KRA will be taken by Head of Unit /Function / Department , if covered under MAP, and can be ass
individual/ deptt.
overed under MAP, and can be assigned a weightage upto 100%
LAW / LEGAL FUNCTION KRA M

KRA ID
Unit of Measurement
Critical
KRA
(Y/N)
Vetting/drafting of legal documents

O
Drafting / vetting of commercial
O
contracts/ legal instruments such as
gurantee bonds/ POAs/ BGs/
undertakings etc. within specified time
% of cases cleared within

scheduled time.
% of cases completed in (7)
days
LWX00102 LWX
Identification of legal issues and

providing applicable case laws within
seven days required for
vetting/drafting of legal documents
% of cases not completed in

(7) days.
LWX00200 LWX
Legal Opinion/Advice Rendered within O

specified time
Analysis of the facts and the
O
determination of issues involved within
specified time
%cases completed in 7days. Y

% of cases completed in 7
days.
LWX00202 LWX
Identification of various applicable

laws inclusive of case laws within
specified time for rendering legal
opinion
days
LWX00300 LWX
Timely and accurate drafting/vetting of

petitions/ plaints/ applications/ replies/
returns/ written statements/ claim
Identification
of legal issues
and etc.
statements/ rejoinders/
affidavits
providing
laws
which are applicable
time boundcase
as per
required
for finalising
of
directions
the Courts\Tribunals.
Appearingof
before
the Quasi-judicial
petitions/replies etc.
Authorities
Extending adequate assistance to
Management for resolving disputes
through mediation and compromise.
Preparation/updation of database
regarding court cases/legal matters as
per schedule.
% of cases cleared within

scheduled time
days.
Number of appearances
Number of disputes handled

for resolution.

scheduled date
Monitoring and follow up of Important

Court Cases at Units and providing
necessary
and guidance
Number
of assistance
innovative practices
within
given
frameon the basis of
proposed
fortime
adoption
case laws / new legislation with
Publishing
legal
compendium
as a
reference toofthe
enlisted
areas with
per
by end
of improvise
Feb.
viewschedule
to streamline
and
the
existing
process.
Conducting meetings viz. Board
Meetings/ Annual General Meeting/
Audit
Committee
Meetings/
Investor
Collection
of information
/ documents
Grievance
Committee
Meetings/
pertaining to Agenda for the aforesaid
Share Transfer
Committee
Meetings
by specified
date. Meetings.
Time Index
No. of new practices

proposed

scheduled date
Time Index
Time Index
LWX00100 LWX
LWX00101 LWX
LWX00201 LWX
LWX00301 LWX
LWX00302 LWX
LWX00304 LWX
LWX00400 LWX
LWX00401 LWX
LWX00500 LWX
LWX00600 LWX
LWX00700 LWX
LWX00701 LWX
KRA
Type
LWX00702 LWX
Timely circulation of Notice & Agenda O

for conducting meetings of the Board
of Directors/ Board Level Audit
Committee and Investors /
Shareholders Grievance Committee
as per schedule.
Time Index
LWX00703 LWX
Preparation & issue of Notice calling

the AGM & Annual Report as per
scheduled date

scheduled date
LWX00800 LWX
Timely preparation of minutes of the

meetings of AGM / Board / BLAC /
SGC / STC Committees.
Time Index
LWX00900 LWX
Timely compliance with all related

O
provisions of Companies Act including
filing of statutory returns and forms.
Time Index
LWX00901 LWX
Updation & maintenance of Statutory

Registers and Records

scheduled date
LWX01000 LWX
Compliance with corporate

governance provisions as per SEBI
guidelines
No. of deviations pointed out Y

by authorities
LWX01100 LWX
Timely compliance with listing

agreements with stock exchanges

scheduled date
LWX01200 LWX
Monitoring of shareholder grievances

redressal
Timely compliance with all other
related laws other than Companies
Act.
% grievances redressed/ total Y
% deviations noted
LWX01400 LWX
Timely compliance with provisions of

Depository Laws/ NSDL and CDSL
Business Rules.
Time Index
LWX01500 LWX
Timely appointment of bankers/

printing of dividend warrants and
dispatch of dividend

scheduled date
LWX01300 LWX
LWX01600 LWX
Advising Management on matters

relating to Company Law and other
related laws
LWX01700 LWX

O
time (2 weeks).
LWX01800 LWX

LWX01900 LWX
management Portal

scheduled date
Number

scheduled date
LWX02200 LWX

scheduled date
LWX02300 LWX

scheduled date
LWX02400 LWX

scheduled date
LWX02500 LWX

scheduled date
LWX02000 LWX
LWX02100 LWX
Score (Assessment by users) Y
LWX02600 LWX
LWX02700 LWX

scheduled date
Timely inputs to unit/corporate finance O

Time Index
LWX02800 LWX
Timely inputs to unit/corporate finance O

Time Index
LWX02900 LWX

by specified date
Satisfaction Score

scheduled date
Score

TQM at Deptt. level
TQM Score
Time Index

Position report
Balance Score Card

scheduled date
(5/4/3/2/1)
LWX03000 LWX
LWX03100 LWX
LWX03200 LWX
LWX03201 LWX
LWX03202 LWX
LWX03300 LWX
LWX03400 LWX

O
time (2 weeks)
LWX03500 LWX

schedule
Time Index

Special Universal
KRA
KRA
category
A
(Y/N)
(Y/N)
B
C
Source of Data for Measurement
Concerned Unit/ Department from

whom references are received



Concerned Unit/Department/
advocates engaged.
Concerned Unit/ Department.
Case files
Records of meetings
Concerned Units\Departments.
Completion of assignment
Activity Chart for Meetings in line

with Secretarial Standards &
Companies
Act.
Secretarial Standards
/ provisions
of Companies Act & Listing
Agreement.
Secretarial Standards / provisions

of Companies Act & Listing
Agreement.
21 clear days as per Companies

Act
Within 30 days after the concerned

meeting in compliance with the
statutory provisions provided under
Companies Act.
As per the provisions of

Companies Act
As per the provisions of

Companies Act and SEBI Rules &
Regulations.
Within the stipulated time as per

listing agreement
Provisions of Listing agreement
Listing agreement & SEBI

requirement
Legal provisions
Provisions of Depository Laws and

Business rules of NSDL & CDSL
Provisions of Companies Act &

Listing Agreement
Questionairre to be designed and

feedback taken from Director's &
ED's (at least 10)
Record maintained by individual/

deptt.
Record maintained by Unit/Corp.

Finance deptt.

Head/Unit P&D
Survey Report
Unit QA/QC
Quality Deptt.
Project report
Rating declared at year end by

Corporate / Unit Management
Project report
KRA Remarks
All activities relating

to implementation
of
- companies act
and coordination of
various board level
committees
"1. Forms / Returns

from the Directors.
2. Board / AGM
Resolutions."
To be prepared
based upon
Secretarial records
& factual
information relating
to Board / BLAC
etc.
"a) Forms /
Returns from the
Directors
b) Finance data
from Corporate
Finance
c) Board agenda &
minutes."
RTA is required to
provide the data.
Information from all
the Units / Divisions
/ Departments
RTA is required to
provide the data.
1. Finance dept. in
arranging funds for
distribution of
dividend. 2. RTA
for processing and
despatch of
Dividend Warrants.
follows: 100%
cases-L5; 95-99%
cases-L4;85-94%
cases-L3;
Targets to 75-84%
be set as
casesfollows: 100%
L2;<75%cases-L1
cases-L5; 95-99%
cases-L4;85-94%
cases-L3; 75-84%
casesL2;<75%cases-L1
Questionnaire
developed by CQA
to be adopted .
This KRA will be

taken by Head of
Unit /Function /
Department , if
covered under
MAP, and can be
assigned a
weightage upto
100%

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KRA

BSC Parameter BSC Target

KRA RESPONSIBILITY MATR

KAR type Budget

to be listed seperately. 2. KRAs for each scorecard (BSC) parameter have

Cycle time reduction for a product / assembly/Process

Timely identification of number of activities having

Timely Implementaion of action plan in identified

Timely identification of new technology and its

Identification of critical areas for improvement and

Increase in productivity by relevant initiatives

Timely establishment of additional facilities/ improvement C

Timely analysis of existing facilities against productivity/ C

Development of new weld processes

No. of New Processes implemented within a specified

Ensuring the availability of inputs for New process in

Percentage Increase in implimented suggestions /

Introduction of latest testing techniques and accredition / C

Time bound plan for actions required to improve upon /

Identification and implimentation of action plan for

Strengthening of Quality circle movement

Setting-up of quality circles and defining their role clearly O

Monthly review meetings/ monitoring progress and

Number of fresh welders qualified for additional position C

Timely identification of various factors/ viz. Qulity/ safety/ C

Action Plans implemented

Measurement of process capability of machines and

Analysis of existing methodology of welding vis-a-vis

Automation in welding processes by procuring new /

Improvement projects implemented in a time scale

Indeginisation of technology / components within a

Reduction in variety of cutting tools.

Development of systems for tracking online Shopfloor

Increase in no.of active Quality Circles in the deptt.

Implementation of Improvement projects identified in

Contributing case studies etc. for Knowledge

Implementation of Special Improvement Projects taken

Implementation of Special Improvement Projects taken

Implementation of Special Improvement Projects taken

Implementation of Special Improvement Projects taken

Implementation of Special Improvement Projects taken

Development of system for reduction of consumption of

Development of new products namely OR 60/ V - 738/

Development of a system for enhancing overall

Timely preparation of Quarterly / monthly plan against

Follow-up for the timely inputs as per plan

Monitoring day-today output and course correction

Physical/Financial achievement vis--vis issued monthly O

Timely Finalisation of plans for sub-contracting /

Preparation of machine loading plan/ follow up/ course

Reduction in material consumption as a % of GTO less

Total WIP as a % of GTO less excise duty.

Reduction in cost quality (Reject/ rework)

Timely implementation of action plan and course

% of installed capacity utilised.( Work shop capacity like

Delivery performance (ratio of milestone deliveries on

Time bound planning for outsourcing against shop

Timely machine loading/ periodic review and course

% Reduction in No.of Days of inventory

% adherence to production plan on a periodic basis

Reduction in indirect material consumption vis--vis

Ensuring sequencial input of raw-materials to shop /

Turnover from New products

Increase in efficiency of direct workers

KRA List & Responsibility Matrix

KRA List & Responsibility Matrix