Project Charter

Project Name:

REDUCTION OF DOWNTIME IN
MTN NETWORK, PORT HARCOURT.
Opportunity/Problem Statement:
The project is aimed at reducing downtime of Cell sites on MTN sites in
Port Harcourt Region. Reduction of downtime on cell sites invariably
spells out to increased uptime/ availability of cell sites, which translates
to a higher possibility of usage/ traffic, and increased revenue
generation.
Business Case/Impact:
Reduction of downtime would lead to a better quality network, with
higher Call Success rates, low dropped call rates, and specifically
increase revenue of MTN in Port Harcourt region. A reduction in
downtime by 3 percent would increase revenues by at least N50 million.
If we can do this without increasing our capital expenditure, we should
realize a net gain of at least N35 million.
Team Members:
Project Owner: Olakunle
Lamilisa.
Yemi Akin. (Field Operations Manager for
Region).
Henry Omo.
(Team Lead of Cross
Rivers Sub region).

Project Sponsor: MTN.

(Customer).

Alade Omoniyi. (Team Lead of Rivers Sub

region).
Fikemi Awe.
region).

(Team Lead of Bayelsa Sub

SMEs:

Mike Macgee. (Team Lead of Akwa Ibom

Sub region).
Fifi Finders.
region).

(Power Specialist for the

Andy Nne. (Field Technician of Akwa Ibom

Sub region).
Target(s)
Project Performance Indicator(s)

Define causes of
Downtime.
Lower downtime.
Higher Availability.
Higher call success rate.

Measure the present

downtime.
Analyze the Gap between
present downtime, and

Project Boundary & Scope:

The Project is limited to improvement of MTN Port Harcourt's region
Network Quality performance indicators, which are :
Reduced site downtime.
Availability of Network/ Site cells.
Call Success rate.
Low drop call rate.

SIPOC:

Suppliers. Input(Resources).
Service
Maintenance
Contractors.

Field
Maintenance
Engineers.

Diesel.
Generator Servicing,
AC Servicing.
Janitorials.
Generator Breakdown
Repair.
AC repairs.
Other Repairs.
Supervision.

DEFINITION:
IDENTIFY THE PROBLEM.

Process

Output

Fuelling.

Power.

Planned Preventive
Maintenance.

Consistent
Power.

Non Routine
Maintenance.

Restoration of
Power.

Monitoring.
Job Completion
Sign Off.

Adherence.
Invoicing.

Customer

Field Maintenance
Engineers.

Client.

The major problem is power downtime duration. Due to the epileptic

nature of the Nigerian national grid power, Telecommunications
service providers and other businesses need to provide alternative
power solutions. MTN has a series of power generating equipment,
from using the national grid power, to the use of Diesel Power
Generators, and also Hybrid DC power equipment.
The Service Maintenance Contractors are responsible for fuelling the
Mechanical Diesel Power Generators, carrying out Passive
Preventive Maintenance, Non Routine Maintenance, and
DEFINE REQUIREMENTS.
SET GOALS.

MEASURE:
VALIDATE PROBLEM/ PROCESS.
REFINE PROBLEM/ GOAL.
MEASURE KEY STEPS/ INPUT.
ANALYZE:
DEVELOP CASUAL HYPOTHESES.
IDENTIFY VITAL FEW ROOT CAUSES.
VALIDATE HYPOTHESIS.
IMPROVE:
DEVELOP IDEAS TO REMOVE ROOT CAUSES.
TEST SOLUTIONS.
STANDARDIZE SOLUTION/MEASURE RESULTS.
CONTROL:
ESTABLISH STANDARD MEASURES TO MAINTAIN PERFORMANCE.
CORRECT PROBLEMS AS NEEDED.