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Mrs
Say
Mrs Sarah
Sample
23
QUEENS
ROAD
Sample
Street
TEDDINGTON
Sample Town
MIDDLESEX
Sample County
TW11
0LX
Post Code

Helping you
to understand
your British Gas
bill

Your gas &

electricity update
Statement date:

12 Jan 2013

Your customer number:

12
9042
0051
8534
0056447895

Your dual fuel usage

Statement period:

10 Oct 2012 - 9 Jan 2013

What have I used?

Your actual energy

use was

445.16

= 8085.82 kWh

(kilowatt hours)

Gas total: 7367.82 kWh

Electricity total: 718 kWh
Your actual meter readings

Gas
Electricity

Gas total: 339.68

Electricity total: 105.48

You're on our Standard tariff for both

gas and electricity

Your Monthly Direct Debit Account

Your account balance before
What you've used (including VAT &

-676.13
440.42

What you've paid

-750.00

discounts)

Direct Debit 5 Nov 2012

Direct Debit 4 Dec 2012
Direct Debit 4 Jan 2013

-250.00
-250.00
-250.00

Your account balance now

-985.71

Gas balance
Electricity balance

-632.62
-353.09

3 2 4 2
0 7 5 7 0

I'd like more detail

See step 4

Your usage per fuel

What do I pay?
Your monthly payment
will decrease to
Your new payment
will start on 4 Feb 2013

205.00

credit

Why are my payments less?

See step 4
To manage your payments online

britishgas.co.uk/ddonline

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I'd like more detail

What's a kilowatt hour?

What am I paying for?

A cooked breakfast
for a family of four

A kilowatt hour gives you:

Total kWh used

8085.82

Total gas kWh used

Total electricity kWh used

7367.82
718.00

Food kept fresh

and frozen for a day

Your gas use in detail

Your electricity use in detail

Meter number: 827

Meter number: Z10SP16551

10 Oct 2012 - we read your meter

15 Nov 2012 - estimated meter reading
Estimated units used over 37 days

3007
3083
76

(Unit calorific value for this period 39.00)

Gas unit rates on

your current tariff

or

Gas units converted into kWh

2382.78

Cost of first 272.00 kWh used at 8.431p

Cost of next 2110.78 kWh used at 3.936p
Cost of gas used this period

22.93
83.08
106.01

16 Nov 2012 - estimated meter reading at

price change
9 Jan 2013 - we read your meter
Actual units used over 55 days

3083
3242
159

(Unit calorific value for this period 39.00)

Gas units converted into kWh

4985.04

Cost of first 404.00 kWh used at 7.786p

Cost of next 4581.04 kWh used at 4.414p
Cost of gas used this period

31.46
202.21
233.67

Total gas used

Direct Debit discount

339.68
-12.52

VAT at 5.00%
Total gas including VAT

16.35
343.51

10 Oct 2012 - we read your meter

15 Nov 2012 - estimated meter reading
Estimated kWh used over 37 days

267.00

Cost of first 73 kWh used at 23.643p

Cost of next 194 kWh used at 11.031p
Cost of electricity used this period

17.26
21.40
38.66

16 Nov 2012 - estimated meter reading at

price change
9 Jan 2013 - we read your meter

07119
07570

Actual kWh used over 55 days

451.00

Cost of first 108 kWh used at 21.057p

Cost of next 343 kWh used at 12.850p
Cost of electricity used this period

22.74
44.08
66.82

Total electricity used

105.48

Dual Fuel discount

Direct Debit discount

-3.60
-9.58

VAT at 5.00%
Total electricity including VAT
Total without VAT
Total VAT

Total =
Gas is a natural product. One unit does not always
produce exactly the same amount of energy. In order to
price energy from gas consistently, we convert your
units used into kilowatt hours of energy, using the
following formula:
a. imperial units used
See detail
b. x metric conversion
2.83
c. x calorific value
See detail
d. x volume correction
1.0226400
e. metric conversion
3.6
f. = kWh
See detail

06852
07119

4.61
96.91
419.46
20.96

440.42

Why your payments are less

We're reducing your payments because the amount
of energy you're using has changed since our original
forecast. We'll carry your balance forward to your
annual review. If we've a recent meter reading and
you're more than 100 in credit at your annual review
we'll automatically refund you.

Electricity unit rates

on your current tariff

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Can I save some

money?

To see all the ways you can

save with us go to

britishgas.co.uk/betterdeal

The costs shown in the tariff options below are based on paying by Direct Debit and a similar Low usage
household, as you used less than 2700 kWh of electricity last year.

1. Review

Some of our tariff options are:

Your current tariff is

Standard

The cost of your unit rates may change

if the price of supplying you with energy
changes.

Annual Cost: 350

No exit fee / No standing charge

To get a personalised quote or to change your tariff
go to britishgas.co.uk/betterdeal

Clear & Simple

Online Variable
Feb 2014

Fix & Fall March

2014

- Variable
- No end date

- Online Variable
- Until 28.02.14

- Fixed
- Until 31.03.14

Annual Cost:
329
No exit fee

Annual Cost:
309
Exit fee

Annual Cost:
339
Exit fee

2. Be smarter
How energy efficient is your home?
Complete our report and take steps to cut
your energy use and save money? Visit
britishgas.co.uk/es today.

External Costs

41%

Wholesale
electricity
costs

The information below shows how what you pay covers

much more than just the wholesale cost of electricity*.

Where does my money go?

Our Costs

24%

Delivery to
your home
(Regulated
by Ofgem)

20%

Government
taxes
(including
Green Levies
& Social
Support)

11%

Operating
costs

4%

Our profit

Ways to pay

*Breakdown figures based on actual British Gas cost averages from 2009 to 2011,
including average annual consumption of 3,890 kWh of electricity and average
regional prices. Profit figure shown is after tax.

You'll need your customer number:

85 00 41 59 07 01

Switch to Direct Debit

Its easy, convenient
and saves you money.
Plus collect 800 Nectar
points for each account
you switch. Go to
britishgas.co.uk

Internet or phone
banking Pay us directly
using account number
71584685 and sort code
40-05-30, quoting your
customer number:
85 00 41 59 07 01

Credit or Debit card

Online or by phone:
visit britishgas.co.uk/
MakeAPayment or call us
on 0800 107 0224

PayPoint
Take this bill and pay
by cash.
SMS
Call us on 0800 048 0202
to register

Bank or by post
Take your payment slip
with your payment card,
cash or a cheque to the
bank. Or send a cheque
made payable to
British Gas Trading Ltd.
Write your customer
number on the back
and send to:
British Gas,
Payment Area 55,
Camberley,
GU95 1AB

Post office
Take your payment slip with
your payment card, cash or
a cheque made payable to
'Post Office Ltd'.
Allow 3 working days for
payment to clear the bank/
Post Office and PayPoint, 5 if
you pay by post.
Please dont send cash in
the post.

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Your gas meter point

reference number is:

Where can I get

some help?

6 15 65 47 06

Emergency

britishgas.co.uk

To manage your account, flex your

payments and submit your meter reads.

0800 048 0101

Mon-Fri 8am - 8pm / Sat 8am - 6pm

Write
Our address is
British Gas
PO BOX 4805
Worthing
BN11 9QW

Consumer Checklist
The Staying
Connected Energy
Consumer Checklist
contains key
information for
energy consumers
to get and stay
connected to their
energy supply. See
britishgas.co.uk/
consumerchecklist

Bills for the visually impaired

Call us: 0800 072 8625
Textphone: 18001 0800 072 8626

If you're
unhappy with
the service
we have
provided

Please contact us on
0800 072 8631
Mon-Fri 8am-8pm /
Sat 8am-6pm
or go online at
britishgas.co.uk/
energycomplaints
or write to
British Gas Customer
Solutions Team,
PO BOX 4804,
Worthing BN11 9QU

0800 calls free from BT land line.

Mobiles and other providers' charges may vary.
Calls may be monitored and/or recorded for quality and compliance purposes.

01
19

801

300

0004 8007 121

0800 111 999

Electrical emergency or
power cut?

0800 783 8866

(24 hours a day)

Boiler breakdown

0800 294 9650

(24 hours a day)

We're never far away

in an emergency.

To find the name and

address of the company
responsible for the gas
pipeline delivery network to
your home, please call:
08701 600 229

Citizens Advice consumer

service provides free,
confidential and impartial
advice on consumer issues.
Visit adviceguide.org.uk or call
08454 04 05 06

Your
gas MPRN

Mon-Fri 8am - 9pm

excluding Bank Holidays.

The company responsible

for the electricity supply
delivery network is:
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AQ

If your boiler or central

heating isn't working
just give us a call.

We will do all we can to

resolve your issue straight
away. If you remain unhappy
please write to Lynda
Campbell, Head of Complaints
at the same address.

Your
electricity MPAN

If your complaint remains

unresolved after 8 weeks
you can contact
Ombudsman Services:
Energy on 0330 440
1624 (Textphone 0330
440 1600) or online at
os-energy.org

British Gas Trading Limited Registered in England No. 3078711.

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
VAT Registered Number 684 9667 62. Bill date & tax point 12 Jan 2013.

TCRL017 08|

For account questions please have

your meter reading handy.

Smell gas?

(24 hours a day)

Speak to one of our team

Seeboard Price Area

Siemens read your meter

For our team use these details

Online

Your electricity supply

number is: