SG Sec

Tivoli Service Quality Manager /
Customer Experience Manager
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Installation & Configuration SPVC
not for distribution
Workshop Objectives
Perform a complete installation of
Tivoli Netcool Service Quality Manager (TNSQM)
Tivoli Netcool Customer Experience Manager (TNCEM)
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Install and configure two Service Solutions

TNSQM Module for IP VPN Services
TNCEM Module for UMTS Voice Services
Configure utilities to generate synthetic data for each

Service Solution
Learn how to demonstrate key features and functions of
TNSQM and TNCEM
Configure the integration with Tivoli Business Service
Manager (TBSM)
1-2
Workshop Logistics
Self Paced Virtual Classroom (SVPC) format
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Recorded Presentations
Hands-on Exercises
Detailed lab workbooks for each exercise

Performed using a dedicated remote server
Total Time is Approximately 36-48 Hours
Each lab exercise is labeled with the approximate time

The exercises do not have to be completed in a single sitting
1-3
Workshop 1 System Prerequisites

Goal verify all system prerequisites
Operating System
Memory (real and virtual)
Disk
Filesystem
Host Name
Domain Name
Prepare system for installation
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Create directories
Move installation software
Approximate time 45 minutes
1-4
Workshop 2 Platform Software Installation

Goal install platform software components
Oracle
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SunOne Directory Server

Java Message Queue
WebSphere
Approximate time 1:15 minutes
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Workshop 3 TNSQM / TNCEM Installation

Goal install TNSQM and TNCEM
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Install TNSQM
Install TNCEM
Validate system
Configure system to forward SNMP traps
Approximate time 3 hours
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Workshop 4 IP VPN Installation

Goal install TNSQM Module for IP VPN Services
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Install GOM (Global Object Module)

Install IP VPN
Configure IP VPN demo data generation

Validate installation
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Workshop 5 UMTS Voice Installation

Goal install TNCEM Module for UMTS Voice Services
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Install UMTS Voice
Configure UMTS Voice demo data generation

Validate installation
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Workshop 6 Client Installation

Goal Configure and validate client access
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Configure Socks Proxy

Download & install TNSQM thick client
Configure student workstation thick client for proxy use
Configure student workstation browser for proxy use
Create new TNSQM user
Validate client access to TNSQM and CEM
1-9
Workshop 7 TNSQM Demo

Goal demonstrate key features and functions of
TNSQM
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Create SLA (Service Level Agreement) Template

Create custom SLA
Monitor state changes of SLA
Using TNSQM thick client
Using SLA WebView
Create custom KQI (Key Quality Indicator)

Monitor the KQI using KQI Analyzer
Approximate time 1 hour
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Workshop 8 TNCEM Demo

Goal demonstrate key features and functions of
TNCEM
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Demonstrate TNCEM user interface

Investigate customer issues
Investigate group issues
Investigate device issues
Create custom SLO (Service Level Objective)

Monitor state changes of SLO
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Workshop 9 TBSM / TNSQM Integration

Goal install and configure the TBSM / TNSQM
Integration
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Add custom rules to NcKL (Netcool Knowledge Library)

Add custom fields to Object Server
Configure TBSM
Create service templates

Define auto-population rules
Configure Data Fetcher
Customize Service Tree
Add custom charts
Configure Single Sign On (SSO)
Configure Launch In Context (LC)
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Workshop 10 Custom Reporting Using BIRT

Goal install and configure BIRT and produce a custom
report
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Install BIRT Designer on student workstation
Configure BIRT Designer for access to TNSQM server

Create custom report
Approximate time 45-60 minutes
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Remote Server
Each student is assigned a dedicated server
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Real server, not a virtual image
The server is reserved for student use (typically two

weeks)
The lab exercises may be completed any time during the
period that the server is assigned to the student
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Workshop 1
To begin the workshop
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Download and view System Pre-requisites
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Workshop 1
TNSQM/TNCEM Installation
System Prerequisites
Objectives verify all system prerequisites
Operating System
Memory (real and virtual)
Disk
Filesystem
Host Name
Domain Name
Prepare system for installation
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Create directories
Move installation software
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Installation Prerequisites
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General Requirements
Majority of the install performed as root
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Install will create 2 additional UNIX users

oracle
saserver
Shared Memory changes may require reboot

Complete installation takes 6-8 hours, including
copying/expanding software
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Minimum Hardware Requirements - Solaris

Sun SPARC Architecture
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Four UltraSPARC IV, IV+ or UltraSPARC T1

processors
8GB core memory
NOTE: Release Notes for Service Solutions call for 32 GB
Four 72GB hard disks
IBM Tivoli Netcool Service Quality Manager Server Installation Guide
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Operating System Requirements - Solaris

Solaris 10
6/06 or later
kernel patch 118833-36 or later
Including patch 122032-05 or later
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Total of 16 GB Virtual Memory - MINIMUM

RAM + SWAP = 16 GB
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Operating System Requirements - Solaris

Shared Memory settings for Oracle
Create a new project (101) for the dba group called Oracle
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projadd p 101 c Oracle U oracle G dba user.oracle
Update this project with the necessary settings
projmod s K project.max-shm-memory=(privileged, 32GB, deny)

user.oracle
projmod s K project.max-shm-ids=(privileged, 1024, deny)
user.oracle
projmod s K project.max-sem-ids=(privileged, 4096, deny)
user.oracle
projmod s K project.max-sem-nsems=(privileged, 16010, deny)
user.oracle
Verify that the changes were applied correctly
/usr/bin/projects l
Does NOT require a reboot
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3rd Party Software Platform Dependencies
Database
JMS
LDAP
Server JRE
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AIX
Solaris
Oracle 10g,
Enterprise w/
Oracle 10g,
Enterprise w/
Partitioning
Partitioning
WebSphere
IMQ
Tivoli Directory
Server 6.1
SunOne DS
J2RE 1.5.0 IBM J9

2.3
Java HotSpot(TM)
Server VM
Filesystem Requirements (production grade)
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Filesystem
Software
Size (Mbytes)
Disk Location
Operating system
8192
c1t0d0s0
[1]
Swap
Operating system
8192
c1t0d0s1
[1]
/var
Operating system
4096
c1t0d0s3
[1]
/appl
Oracle & TNSQM
30720
c1t0d0s4
[1]
/export/home
Users Home
2048
c1t0d0s5
[1]
/oradata01
Oracle storage 1
34816
c1t1d0s0
[2]
/oradata02
Oracle storage 2
34816
c1t1d0s1
[2]
/oradata03
Oracle storage 3
34816
c1t2d0s0
[3]
/oradata04
Oracle storage 4
34816
c1t2d0s1
[3]
/oralogs1
Oracle Redo log loc 1
10920
c1t3d0s0
[4]
/oralogs2
Oracle Redo log loc 2
10920
c1t3d0s1
[4]
/oratemp
Oracle temp space
10920
c1t1d0s3
[2]
/oradump
Oracle dump space
4096
c1t3d0s7
[4]
/data/cache
TNSQM cache
8192
c1t3d0s3
[4]
/data/download1
Downloaded data 1
8192
c1t3d0s3
[4]
/data/download2
Downloaded data 2
8192
c1t3d0s4
[4]
/data/trace_log1
Trace log
8192
c1t3d0s5
[4]
/data/trace_archive1
Trace Archive
8192
c1t3d0s6
[4]
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Software Preparation
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TNSQM Software Packages

TNSQM Packages on XL Download site
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CZS0GEN IBM Tivoli Netcool Service Quality Manager V4.1.3

for Solaris (1300 MB)
CZS0EEN IBM Tivoli Netcool Service Quality Manager V4.1.3
for WAS Solaris (628 MB)
CZS0DEN IBM Tivoli Netcool Service Quality Manager V4.1.3
Documentation Multiplatform (34 MB)
NOTE: TNCEM is included in the TNSQM eAssembly
(CZS0GEN)
Total disk (compressed) = 2.0 GB
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TNSQM Service Solutions

C1W3YEN - Tivoli Netcool Service Quality Manager Service Solution Blackberry V5.2.1 (48 MB)
CZ95NEN - Tivoli Netcool Service Quality Manager Module for Blackberry Logs Service V1.1 (99 MB)
CZC7GEN - Tivoli Netcool Service Quality Manager Service Solution DSL Broadband V1.2.2 (2 MB)
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CZ3TIEN - Tivoli Netcool Service Quality Manager Service Solution GPRS V1.4 (4 MB)
CZ3TJEN - Tivoli Netcool Service Quality Manager Service Solution GSM V1.4.1 (2 MB)
CZF36EN - Tivoli Netcool Service Quality Manager Module for HSPA PM Service V1.1 (2 MB)
CZ0UPEN - Tivoli Netcool Service Quality Manager Service Solution IPTV V3.2 (1 MB)
C1L5DEN - Tivoli Netcool Service Quality Manager Service Solution IP-VPN V3.2 (1 MB)
CZQT6EN - Tivoli Netcool Service Quality Manager Module for Mobile User Plane Service V1.1 (2 MB)
CZ183EN - Tivoli Netcool Service Quality Manager Service Solution Roaming V1.2.1 (5 MB)
CZ0ULEN - Tivoli Netcool Service Quality Manager Service Solution Short Messaging System V2.3 (3 MB)
CZK64EN - Tivoli Netcool Service Quality Manager Module for UMTS HSPA Trans Service V1.1 (2 MB)
CZQ87EN - Tivoli Netcool Service Quality Manager Module for UMTS Voice PM Service V1.1 (2 MB)
CZQ86EN - Tivoli Netcool Service Quality Manager Module for UMTS Voice Trans Service V1.1 (2 MB)
CZ0UMEN - Tivoli Netcool Service Quality Manager Service Solution Voice Mail V2.2 (2 MB)
CZ0UNEN - Tivoli Netcool Service Quality Manager Service Solution VoIP V2.3 (2 MB)
New / Updated Service Solutions are distributed quarterly
The above list was current as of November, 2010
1-27
TNCEM Service Solutions

CZ95QEN - Tivoli Netcool Customer Experience Manager Module for Evdo Service V1.2 (.5 MB)
CZ95VEN - Tivoli Netcool Customer Experience Manager Module for GPRS Service V1.3 (1 MB)
CZ95UEN - Tivoli Netcool Customer Experience Manager Module for GSM Voice Service V1.2 (1 MB)
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CZ95REN - Tivoli Netcool Customer Experience Module for MMS Service V1.2 (.5 MB)
CZIX7EN - Tivoli Netcool Customer Experience Manager Module for Mobile User Plane Service V1.1 (1
MB)
CZ95TEN - Tivoli Netcool Customer Experience Manager Module for Roaming Service V1.2 (2 MB)
CZ95SEN - Tivoli Netcool Customer Experience Manager Module for SMS Service V1.2 (1 MB)
CZC7IEN - Tivoli Netcool Customer Experience Manager Service Solutions iUMTS-HSDPA V1.3 (1 MB)
CZIX6EN - Tivoli Netcool Customer Experience Manager Module for UMTS HSPA Trans V1.1 (1 MB)
CZC7HEN - Tivoli Netcool Customer Experience Manager Service Solutions iUMTS Voice V1.2 (.5 MB)

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Global Object Module Service Solutions

CZ0FEEN - Tivoli Netcool Service Quality Manager Service Solution GOM
V1.4 for Solaris and AIX (.5 MB)
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CZ0FEEN - Tivoli Netcool SQM/CEM Global Object Module (GOM) V1.5

Multiplatform (.5 MB)
CZF77EN - Tivoli Netcool SQM/CEM Global Object Module (GOM) V1.6
CZQ85EN - Tivoli Netcool SQM/CEM Global Object Module (GOM) V1.7

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Oracle Packages
Oracle 10g:
10gr2_db_sol.cpio.gz (873 MB)
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Oracle Patch Set 4 for Oracle 10g:
p6810189_10204_Solaris-64.zip (1.2 GB)
Oracle one off patches:
p6396242_10204_Generic
p7306915_10204_SOLARIS64
Total disk (compressed) = 2.0 GB
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LDAP & JMS

SunOne Directory Server (LDAP)
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ds.5.2.P4.Solaris.SPARC.full.tar.gz (77 MB)
Sun Java Message Queue System (JMS)

mq3_7ur2-ent-solsparc.zip (38 MB)
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Workshop 1
To begin the hands-on exercises
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Download workbook number 1

Follow all the steps to complete the exercises
When complete, continue on to workshop 2
To begin Workshop 2
Download and view the presentation Platform Installation
1-32
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Workshop 2
TNSQM/TNCEM
Platform Software Installation
Objectives
Goal install platform software components
Oracle
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SunOne Directory Server

Java Message Queue
WebSphere
Approximate time 1:15 minutes
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Installation Platform Package

Approximate Time 10 mins
1-35
Platform Package
Installs custom helper scripts in /var/install/sbin
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These are used to install:

Oracle
SunOne
JMS
WebSphere
Platform package found in CZS0GEN IBM Tivoli Netcool

Service Quality Manager v4.1.3 for (1.3 GB)
1-36
Platform Package Installation
Do the following as root
Expand the installation files for the base TNSQM software
Expand the platform tar file:
cd core.solaris64-sparc.install
cp R * /appl
cd /cem.solaris64-sparc.install
cp R * /appl
cd /appl
gunzip ibm-tn-plat-install-PLAT1.0.0.49.tar.gz
tar xvf ibm-tn-plat-install-PLAT1.0.0.49.tar
Run the platform installation script
1-37
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cd /appl/INSTALLFILES
tar xvf CZS0GEN.tar
./ibm-tn-plat-install.install now
Server Preparation
Create users, groups
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cd /var/install/sbin
./setup_users product serviceassure
Set file permissions
chown oracle:dba /ora*

chown saserver:sa /data/*
1-38
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Installation Oracle Product

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Oracle Installation
Use custom helper script in /var/install/sbin
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Installs the Oracle software and patches
Oracle base installation package and patch4 package must

be expanded before use
Oracle one-off patches must be expanded before use

Oracle is installed (by default) into /appl/oracle
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Oracle Installation Software Preparation
Perform the following as root
Expand Oracle base software
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cd /appl/oracle/base
gzip d 10gr2_db_sol.cpio.gz
cpio idm < 10gr2_db_sol.cpio
Expand Patch Set 4 software
cd /appl/INSTALLFILES/oracle/patch4
unzip p6810189_10204_Solaris-64.zip
Expand the one-off patches
cd /appl/INSTALLFILES/oracle/one-off
unzip p6396242_10204_Generic.zip
unzip p7306915_10204_SOLARIS64.zip
1-41
Oracle Installation
Run the Oracle Installation script
./oracle10gR2_install
Select the type of install you wish to execute
Enter:
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Please enter the location of the Oracle 10.0.2.0.1 software

Enter:
/appl/INSTALLFILES/oracle/base
Please enter the install location of the Oracle base [/appl/oracle]
Accept the default
Please enter the value of ORACLE_HOME
[/appl/oracle/product/10.2.0/db_1]
Accept the default
Please enter the value of ORACLE_HOME_NAME [OraDBHome1]
Accept the default
Installation runs
1-42
Enter the full pathname of the local bin directory [/usr/local/bin]

Accept the default
Oracle Installation - cont

Would you like to install the Oracle companion software?
Enter:
Please enter the location of the Oracle 10.0.2.0.4 patch set

Enter:
Installation runs
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/appl/INSTALLFILES/oracle/patch4/Disk1
Enter the full pathname of the local bin directory [/usr/local/bin]

Accept the default
The file dbhome already exists in /usr/local/bin. Overwrite it? (y/n)

Enter:
The file oraenv already exists in /usr/local/bin. Overwrite it? (y/n)

Enter:
The file coraenv already exists in /usr/local/bin. Overwrite it? (y/n)

Enter:
Please enter the location of the Oracle 10.0.2.0.4 one-off patches

Enter:
/appl/INSTALLFILES/oracle/one-off
Oracle Installation complete
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Installation Directory Server

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Directory Server Installation

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Installs the SunOne Directory Server software

Installation package can be left compressed
Package is installed (by default) into /appl/ds
NOTE: the lab server uses a logical link for /appl. The
installation requires the real path to /appl
1-45
Directory Server Installation
Run the installation note the directory path on the install command
Enter the full path of the DS package
Accept the default
Please, Enter the LDAP Admin Port: [16762]
Accept the default
Please, Enter the LDAP Root: [dc=comnitel, dc=com]
Accept the default
Please, enter the password for cn=Directory Manager: [Dirmgr01]
Accept the default
Please, enter the password for ldapadm: [Ldapadm01]
1-46
Enter:
/appl/INSTALLFILES/sun/ldap/ds[1].5.2.P4.Solaris.SPARC.full.tar.gz
Please, Enter the LDAP Port: [1389]
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./ds_install base /storage/appl product serviceassure
Accept the default
Installation runs
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Installation Java Message

Queue
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JMS Installation
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Installs the Java Message Queue software

Package is installed (by default) into /appl/
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JMS Installation
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Run the installation
./imq_install product serviceassure
Enter the full path of the IMQ package
Enter:
/appl/INSTALLFILES/sun/jms/mq3_7ur2-entsolsparc.zip
Installation runs
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Installation WebSphere
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WebSphere Installation
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Installs the WebSphere software
Package is installed (by default) into /appl/IBM
Requires CZS0EEN IBM Tivoli Netcool Service Quality Manager

v4.1.3 WAS for Solaris (608 MB)
1-51
WebSphere Installation
Unpack the WebSphere installation file
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cd /appl/INSTALLFILES
tar xvf INSTALLFILES/CZS0EEN.tar
Move the new WebSphere installation file to /appl
cd /appl
mv INSTALLFILES/WAS_61027_CIP.tar.gz .
Run the installation
./was_install base /appl
Enter the full pathname of the WAS package
Enter:
/appl/WAS_61027_CIP.tar.gz
Installation runs
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Summary
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Installation Summary
Platform package installed
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Oracle software installed
SunOne Directory Server software installed
Sun Java Message Queue software installed
WebSphere Application Server software installed
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Workshop 2 Exercises
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Follow all the steps to complete the workshop exercises
To begin Workshop 3
Download and view the presentation TNSQM Installation
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Workshop 3
TNSQM / TNCEM Installation
Objectives
Install TNSQM
Install TNCEM
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Validate system
Configure system to forward SNMP traps
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Installation TNSQM / TNCEM

Approximate Time 2-3 Hours
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TNSQM Installation
Use custom helper script in /appl
Installs the TNSQM software
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Starts Oracle
Creates core Oracle database and tables
Provisions LDAP
Starts WebSphere
Configures WebSphere
Installation runs as a sequential script
Make sure that the process cannot be interrupted

Restarts may not be successful
Package is installed (by default) into /appl/sa
1-59
TNSQM Installation
The installation is performed as the saserver user
Use root to change file ownership of /appl to the saserver user
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The installation files were already unpacked previously
Run the installation as saserver
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cd /appl
ksh sqm_install wmcr /appl/sa
This installation script will install the IBM Tivoli Netcool Service Quality
Management software version SQM4.1.3.57.10 on your system.
Do you wish to continue?
Enter:
Y
The license agreement is displayed. Press <space> to get to the end.
Do you agree with the terms of this license?
Enter:
Y
What Type of Service Quality Manager System are you installing?
Enter:
1
(All Inclusive)
TNSQM Installation cont.

Business Objects Version
Business Objects is not being used, reply with none
Please enter the installed Business Objects version
(6.5/XI/none): []
---->
Enter :
none
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Service Quality Manager Core
The following is a list of the default Service Quality Manager

Variables:
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NOTE: review the list and adjust any that are required.
If changes are required, enter: N
The list of parameters appear in a vi window
Adjust as necessary
Enter:
:w!
(save changes)
Enter:
:q!
(exit vi)
Is the configuration OK (y[es]/n[no]/s[ee the configuration])?
Enter:
y
Configure Directory Server

Do you want to install Directory Server Configuration ? [Yes]
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Accept the default
The following is a list of the default Service Quality Manager Variables :

1. LDAPROOT=dc=comnitel,dc=com
To accept these values enter 'Y' else enter 'N' to modify the values (Y/N)
Enter:
Y
Please enter the password for 'cn=Directory Manager', the
Directory Server User [Dirmgr01]:
Accept the default
Please enter the password for 'system', the Directory Server User
[Saserver01]:
Accept the default
Please enter the password for 'useradm', the Directory Server User
[Useradm01]:
Accept the default
Please enter the password for 'swvadm', the Directory Server User
[Swvadm01]:
Accept the default
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Configure Message Queue
Do you want to install Sun Java System Message Queue
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Configuration ? [Yes]
Accept the default
Variables :
1. BROKER1HOST=tsedev20
2. BROKER1PORT=7681
3. BROKER2HOST=tsedev20
4. BROKER2PORT=7680
5. OMPORT=9008
To accept these values enter 'Y' else enter 'N' to modify the values
(Y/N)
Enter:
Y
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Variables :
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1. SERVER_IP_ADDRESS=192.168.1.225
2. SHORT_IP_ADDRESS=192.168.1
(Y/N)
Enter:
Y
The following is a list of the default Service Quality

Manager Variables :
1. SHORT_IP_ADDRESS=192.168.1
(Y/N)
Enter:
Y
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Configure Web Server
Variables :
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1. TOMCAT_SERVER_PORT=8093
2. HTTPS_PORT=8094
3. WSPORT=9060
4. WSHOST=tsedev20.tivlab.austin.ibm.com
(Y/N)
Enter:
Y
Configure WebSphere
Please enter the LDAP swvadm password: [Swvadm01]

Accept the default
NOTE: this step will run for several minutes (could be 15-20 minutes or longer
depending upon server speed), and the WebSphere application components
will be stopped and started multiple times.
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Build SQM Database - sadb
Would you like to perform task SA_DB_INSTALL ? [yes/no] >
Enter:
yes
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Please, Enter the required Database Type (sadb/repos):

---->sadb
Accept the default
Please, Enter your Database SID (8 character maximum):

---->sadb
Accept the default
Please, Enter your Database Size

(sml(10G)/med(20G)/lge(50G)/xlg(100G)/xxl(200G)/custom):
---->lge
Change the default value to sml
Please, Enter the sys user password:

---->Sysdb01
Accept the default
Please, Enter the system user password:

---->Sysdb01
Accept the default
NOTE: this step may take 1 hour to complete.

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Build SQM Database - repos
Would you like to perform task REP_DB_INSTALL ? [yes/no] >
Enter:
no
NOTE: Only required if using Business Objects. The workshop
does NOT use Business Objects
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Build Core Database Schema
Would you like to perform task CORE_SCHEMA_INSTALL ? [yes/no]

>
Enter:
yes
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Create CRON tasks for log file maintenance

Would you like to perform task CORE_CRON_INSTALL ? [yes/no] >
Enter:
yes
What Type of Service Quality Manager System Are you Installing ?
Enter:
1
(All Inclusive)
Please enter the location of the ORACLE_HOME Directory
[/appl/oracle/product/10.2.0/db_1]:
Accept the default
Please enter the location of the sadb Database Archive Directory [/oradump]:
Accept the default
Please enter the location of the repos Database Archive Directory [/oradump]:
Accept the default
Please enter the location of the IMQ Software Directory [/]:
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Accept the default
Please enter the location of the Directory Server Software Directory [/appl/ds]:
Accept the default
Please enter the location of the ServerAssure Log Directory [/appl/sa/logs]:
Accept the default
Please enter the location of the ServerAssure Archive Logs Directory
[/data/trace_archive1]:
Accept the default
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TNCEM Installation
Would you like to perform task CEM_INSTALL? [yes/no] >
Enter:
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yes
What Type of Service Quality Manager System Are you Installing ?

Enter:
(All Inclusive)
Please enter the location of the Service Quality Manager Software

packages [/appl]:
Accept the default
1. MAIL_USERNAME=saserver
2. MAIL_PASSWORD=Saserver01
3. SADB_USERNAME=saserver
4. SADB_PASSWORD=Saserver01
Enter:
Y
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CEM Installation (cont.)

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1. OMPORT=9008
Enter:
Y
Please enter the LDAP swvadm password: [Swvadm01]
Accept the default
Please enter the LDAP Directory Manager password: [Dirmgr01]
Accept the default
NOTE: this step could take 15-20 minutes to complete. The WebSphere application will
stopped and started multiple times.
Encode Passwords
Would you like to perform task ENCODE_PASSWORDS ? [yes/no] >
Enter:
1-70
yes
Installation is complete!!

Verify that all core services are online
svcs | grep serviceassure
online
19:34:22 svc:/application/serviceassure/ldap-sa:sa
online
19:49:26 svc:/application/serviceassure/imq2-sa:sa
online
19:49:26 svc:/application/serviceassure/imq1-sa:sa
online
12:16:47 svc:/application/serviceassure/traprouter-sa:sa
online
15:14:10 svc:/application/serviceassure/database-sa:global
online
15:56:24 svc:/application/serviceassure/socks-sa:sa
online
15:56:33 svc:/application/serviceassure/sapmon-sa:sa
online
15:56:39 svc:/application/serviceassure/sapmgr-sa:sa
online
15:56:39 svc:/application/serviceassure/wp-sa:sa
E
T
T
1-71
Post Installation
Enable Time Zone support
E
T
T
Become the saserver user

su saserver
Edit the time zone property file
cd /appl/sa/conf/adapter/
vi timezone.properties
Set timezone.enabled to true:
# enable/disable global timezone support
com.comnitel.timezone.enabled=true
1-72
Post Installation Platform Stop

Stop platform processes (as root) if necessary
svcadm disable sapmgr-sa
svcadm disable sapmon-sa
svcadm disable traprouter-sa
svcadm disable imq2-sa
svcadm disable imq1-sa
svcadm disable wp-sa
svcadm disable ldap-sa
svcadm disable database-sa
E
T
T
1-74
Post Installation Platform Start

Start platform processes (as root) if necessary
svcadm enable database-sa
svcadm enable ldap-sa
svcadm enable wp-sa
svcadm enable imq1-sa
svcadm enable imq2-sa
svcadm enable traprouter-sa
svcadm enable sapmon-sa
svcadm enable sapmgr-sa
E
T
T
1-75
Post Installation System Verification

Start the TNSQM components (as saserver)
sap start domain
sap start client
sap start cem
E
T
T
NOTE: Leave the monitoring components disabled until

after the installation of the Service Solutions. Once one or
more Service Solutions are installed, there will be additional
adapter components to start
1-76
Summary
TNSQM is installed
TNCEM is installed
E
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T
Oracle is configured for TNSQM, TNCEM and is running

database-sa
SunOne Directory Server is configured for TNSQM, TNCEM and is

running
ldap-sa
Java Message Queue is configured for TNSQM, TNCEM and is

running
imq1-sa
imq2-sa
WebSpshere is configured for TNSQM, TNCEM and is running

wp-sa
1-78
Workshop 3
E
T
T

Follow all the steps to complete the workshop exercises
To begin Workshop 4
Download and view the presentation Service Solution Overview
1-79
E
T
T
Workshops 4 & 5
Service Solutions
Objectives
Workshop 4
Install TNSQM Module for IP VPN Services
Install and configure synthetic data generator
Workshop 5
E
T
T
Install TNCEM Module for UMTS Voice Services

Install and configure synthetic data generator
Service Solution Overview
1-81
Describe components of a Service Solution

Describe the Global Object Model
Describe differences in Service Solution packaging
Describe options for data generation
TNSQM/CEM Service Solution Overview

What is a Service Solution?
It is an installable component designed to enable service providers to monitor
and report on the service quality delivered to their end customers for a specific
service offering (e.g. VOIP, Blackberry email, IP-VPN).
VOIP
IP-VPN
E
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T
Tivoli Netcool Service Quality Manager (TNSQM)
SLA/Service Reporting
BlackBerry
IBM Service Solution

Library
SMS
Voice Mail
GPRS
1-82
IPTV
IP-VPN
Blackberry
VOIP
SLA/Service Monitoring
IPTV
Historical Trending
Root Cause Analysis

Data Persistence
Service Solutions can easily be added over time to deliver

immediate value across the service provider organization
Service Solutions
Strategy
Put in place a framework to allow the development of service models (and
associated components) which have been designed in a generic manner to
enable high volume sales as pre-packaged solutions, delivering immediate
business value.
Objectives
E
T
T
Easy to install
Immediate Value to end customer
Standalone and independent Service Solution Components
Bundle Service Solutions into manageable, modular entities
Models (SLA, KQI, Adapter)

Reports
Mediation*
Documentation
Vendor-Neutral Models Vendor-Specific Mediation
1-83
Service Solution Components

User
Documentation
Reports
E
T
T
SLA (s)
Scope of
Service Solution
Data Sheet
SLAT (s)
Combiner
Unchanged for
each deployment
KPI & KQI

DB Tables
Adapter (s)
CSV input format,

to feed adapter layer
Vendor specific
mapping done
Via project deployment
Mediation done on
A project basis
1-84
Vendor neutral data records

presented to adapter layer
Vendor-Specific
Agent (1)
Vendor 1
Raw Data
Vendor-Specific
Agent (2)
Vendor 2
Raw Data
Vendor-Specific
Agent (m)
Vendor m
Raw Data
Vendor Specific Mediation

transforms raw data into
a predefined format.
Service Solution Evolution

Service Solutions have been evolving over time
E
T
T
Elements of evolution
Global Object Model (GOM) Support

Packaging
Documentation
Features and functions
This results in significant differences between various Service

Solutions
Older ones may or may not support the GOM
Older ones may or may not have complete documentation
Service Solutions will eventually evolve to the same format and

content
1-85
Global Object Model

The Global Object Model (GOM) defines Resource Types that are generic to
one or more Service Solution
E
T
T
1-86
Global Object Model - cont

There is one Global GOM that contains Resource Types for all
Service Solutions
E
T
T
There are typically Service Solution specific GOMs, that provide

Resource Types unique to each Service Solution
The contents of the GOM have been evolving over time
Version 1.5 was recently released
Not all Service Solutions are currently compatible with the latest
GOM
Overlapping Resource Types
Release Notes for each Service Solution indicate if the GOM

is required and which version is supported
1-87
Packaging (pre-GOM v1.3)

Service Solutions are distributed as a single tar file, e.g., IP
VPN v3.1
C1F5SEN.tar
E
T
T
When expanded, it produces the following:

Generic Installation Guide
Overview Guide
Release Notes
ibm-tn-sqm-vpn-gom-3.1.0.2.tar.gz
ibm-tn-sqm-vpn-ipvpn-pm-3.1.0.2.tar.gz
ibm-tn-sqm-vpn-ipvpn-pm-demo-3.1.0.2.tar.gz
Expanding the pm file produces the following:

ibm-tn-sqm-vpn-ipvpn-pm.install
ibm-tn-sqm-vpn-ipvpn-pm.license
ibm-tn-sqm-vpn-ipvpn-pm.remove
ibm-tn-sqm-vpn-ipvpn-pm.sw
1-88
- a script
- text license file
- a script
- tar file
Packaging cont.
Expanding the sw file produces the following:
sa/admin
oracle/schema/vpn_ipvpn_pm_3.1
o nc
Tables
o pm
E
T
T
- sql definitions for Network Configuration

- sql definitions for KPI table, views, etc
provision/install
o service
TNSQM
o technology
- Business Objects report definitions for

- KQI and Resource Type definitions
report/bo/reports/vpn/ipvpn/pm
o logos
o reports
o universes
- These directories contain

- various files that must be copied
- to the BO server
smp/vpn/ipvpn/pm
o loader
o report.zip
- property file and csv definition

- more BO stuff
vpn_ipvpn_pm/install/environment
o vpn_ipvpn_pm_env
1-89
- properties for adapter

Packaging cont.
The initial install step performs three basic functions
Copies files to various directories

Configures adapter property file
Adds an entry to /etc/software
Basically places files in various directories to be used in the remainder
of the install process
E
T
T
The rest of the installation is completed manually

Provisioning
Database table creation
Adapter installation
1-90
New Packaging (GOM v1.3 +)

Service Solutions are distributed as a single tar file, e.g., IP
VPN v3.2
C1L5DEN.tar
E
T
T
When expanded, it produces the following:

Overview Guide
Release Notes
ibm-tn-sqm-ip_vpn-gom-3.2.0.4.tar.gz
ibm-tn-sqm-ip_vpn-pm-3.2.0.4.tar.gz
ip_vpn-pm-test-3.2.zip
Expanding the pm file produces the following:

ibm-tn-sqm-ip_vpn-pm.install
ibm-tn-sqm-ip_vpn-pm.license
ibm-tn-sqm-ip_vpn-pm.remove
ibm-tn-sqm-ip_vpn-pm.sw
1-91
- a script
- text license file
- a script
- tar file
New Packaging cont.

Expanding the sw file produces the following:
sa/packages/ip_vpn_pm_3.2
admin
o deploy
E
T
T
adapter.properties
o oracle/schema/ip_vpn_pm
sql definitions for KPI table, views, etc

o provision
Various xml files for reports, resources,

KQIs, etc
bin
o adapter.env
conf
o processes
processes.properties
o adapter
1-92
data
collector properties
New Packaging cont.

The initial install step performs three basic functions
Copies files to various directories

Configures adapter property file
Adds an entry to /etc/software
Basically places files in various directories to be used in the remainder of
the install process
E
T
T
The installation process is different than it was under GOM v1.2

Provisioning
package_mgmt I <solution package>
Database table creation
/appl/sa/packages/adp_deploy.xml do-schema
Adapter installation
cd /appl/sa/packages
wmc_ant -Dsa.package=<service solution>_<datasource>_<model
version> -f adp_deploy.xml do-deploy
1-93
Documentation
Service Solutions contain documentation
Installation instructions that are generic to all Service Solutions
Overview Guide
Description of the functional aspects of the Service Solution
Release Notes
E
T
T
New Service Solutions also contain the Interface Control Guide

Detailed description of input requirements
Eventually, all Service Solutions will have the ICG
1-94
Features and Functions

TNSQM v4.1 introduced the Visual Service Model feature
E
T
T
The newer Service Solutions come with a pre-configured

Visual Service Model
Blackberry v5.2
DSL Broadband v1.1
GPRS v1.3
GSM v1.2
IP VPN v3.1, v3.2
Roaming v1.1, v1.2
others
Eventually, all Service Solutions will come that way
1-95
Options for Data Generation

Bundled demo capability
Comes with each Service Solution
Requires additional installation step(s)
Data generated every 15 minutes DOESNT vary
E
T
T
IP VPN Demo Package
Not bundled with the Service Solution

Generates data at 5 minutes granularity
Data varies by time good for showing SLA transitions
CEM Simulator
Generates user and group definitions

Generates data every 15 minutes
Data contains variations
Create custom csv file
Content has to match requirements of Service Solution

Possible, but not likely
1-96
IP VPN Demo
Package contained in one tar file
Expand in home directory for saserver
E
T
T
Requires custom provision step to create required Resources

Script MakeCSIPVPNfiles.sh
Generates individual csv files for every 5 minutes of the current day
Can be run via crontab for continuous data generation
Script loadIPVPNdata.sh
Copies one csv file every 5 minutes to adapter input directory

Processed normally by the standard adapter
Requires crontab entry to guarantee success
1-97
CEM Simulator
Requires a separate installation file that is not included with the system
Requires a separate installation step and provision step
E
T
T
Run the install

Run topology_gen to create custom provisioning file
Run provision step
Run the data_gen step
New data is generated every 15 minutes

This data is moved to the adapter input directories (Gb and Gn)
Processed normally by the standard adapters
Produces a complete CEM configuration
1-99
Users
Groups
Services
Devices
Workshop Lab Exercise 4 & 5

E
T
T
There are two lab exercises for Service Solution installs

Lab 4 IP VPN Service Solution (for TNSQM)
Lab 5 UMTS Voice Service Solution (for TNCEM)
Download lab workbooks numbers 4 and 5

Follow all the steps to complete both lab exercises
To begin Workshop 6
Download and view the presentation Client Overview
1100
E
T
T
Workshop 6
Client Overview
Objectives

Download & install TNSQM thick client
Configure student workstation thick client for proxy use
Configure student workstation browser for proxy use
Create new TNSQM user
Validate client access to TNSQM and CEM
E
T
T
1102
Client Types
TNSQM thick Client
Software installed on user workstations
TNSQM administrative interface
E
T
T
User Administration Browser-based

Web Portal Browser-based
TNSQM SLA WebView

Read-Only access to TNSQM SLA Monitoring
Cellular CEM
Primary CEM interface for investigating user issues
SLO Management
Interface for creating CEM Service Level Objectives (SLOs)
SLO Monitoring
Interface for monitoring state of SLOs
Access to all user functions is controlled by individual LDAP roles
1103
TNSQM thick Client Installation

Typical Production Install
E
T
T
Open a browser and connect to URL

http://<tnsqm-server>:8092/webstart
Select the link to download and install client
Lab Install
Lab servers are situated behind a firewall

Network Address Translation (NAT) is used
Restricted port forwarding
Necessitates modified installation process
Download the client software manually
Run the install manually
1104
Socks Proxy Configuration

Socks Proxy required for client access to Lab servers
Compensates for Network Address Translation (NAT)
Compensates for restricted port forwarding
Proxies all access thru one user-defined port
E
T
T
Configuration Steps
TNSQM Server
Change default port from 1080 to 3389
o Lab firewall is configured to allow this port number
Change client pass
from: 192.168.35.0/24 port 1-65535 to: 192.168.35.0/24

To
from: 9.0.0.0/8 port 1-65535 to: 192.168.35.0/24
Restart Socks Proxy
1105
Student Workstation Configuration

The default browser on the student workstation must be
configured to use a proxy server
Details listed in Workshop 6
E
T
T
TNSQM thick Client on the student workstation must be

configured to use the socks proxy
Details listed in Workshop 6
1106
Workshop Lab Exercise 6

E
T
T
Download lab workbook number 6

Follow all the steps to complete the lab exercise
To begin Workshop 7
Download and view the presentation How to Demo TNSQM
1107
E
T
T
Workshops 7 & 8
How to demo TNSQM / TNCEM
Demo Resources
Tivoli Integrated Demo Environment-TIDE-AG
http://w3103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=T9&docID=S405499Y99
141E74
E
T
T
TNCEM v4.1.2
CEM w/ GPRS & UMTS
3 scenarios covering: Congestion, Roaming, and Tracking Handsets
Storyboard documents available
TNSQM v4.1
Blackberry & VoIP demos
Storyboard documents available
TBSM Integration
Integration w/ Business Objects
VMWare Images
Work-in-Progress
Check Tivoli demo library for current status
http://depot.tivlab.raleigh.ibm.com/
1109
Demo Startup / Verification - Troubleshooting

The vast majority of issues with components not starting are
due to TIME not waiting long enough for components to
activate
E
T
T
It takes a fair amount of time for the components to start

completely
Even though TIDE says the demo is ready, it may take
additional time for the TNSQM / TNCEM components to
activate completely
Make sure to schedule the demo to start well before its needed
Note: for the TNCEM demo it is recommended to schedule the demo at
least one hour prior to when its needed
1110
Types of Demos
Two basic categories of demos
Static Demo
E
T
T
Show feature and function based upon static (old) data

Very good for demonstrating diagnostic capabilities
TIDE-AG demos are both static
Active Demo
1111
Synthetic data being processed periodically

Good for showing workflow in a semi-realistic manner
Able to demonstrate customization and results
This SPVC provides active demos
Lab 7 TNSQM Demo Exercises

Create SLA Template
E
T
T
Create Custom SLA
Monitor SLA State

TNSQM thick Client
SLA WebView
Create Custom KQI
Monitor custom KQI using KQI Analyzer
NOTE: make sure the VPN simulated data is being generated

and processed before starting this workshop
1112
Lab 8 CEM Demo Exercises

Basic CEM User Interface Functions
E
T
T
Simulated Troubleshooting of a specific Customer

Evaluating a Group of Customers
Configuration of a custom Service Level Objective

(SLO)
Monitoring the State of that SLO
NOTE: make sure the CEM simulated data is being

generated and processed before starting this workshop
1113
Workshop Lab Exercise 7 & 8

E
T
T
There are two lab exercises for the How to Demo workshop
Lab 7 TNSQM Demo Exercises
Lab 8 TNCEM Demo Exercises
Download lab workbooks numbers 7 and 8

Follow all the steps to complete both lab exercises
To begin the next video
Download and view the presentation Troubleshooting
1114
E
T
T
Troubleshooting Techniques
Platform Products
Platform products - Oracle, LDAP, JMS, WebSphere
Installation Issues
E
T
T
Messages displayed on console

Individual log files for each product install
Startup Issues
svcs | grep assure shows current status

If offline or maintenance
svcs x | grep assure

Check displayed log file for issues
If maintenance
svcadm clear xxxx-sa
1116
TNSQM Components
Installation Issues
E
T
T
Messages displayed on console

Individual log files for each component
/appl/sa/logs/<component directory>/
Startup Issues
sap start <component>

sap disp
Failed or Restarting
Check component log for issues
1117
Service Solutions
Use KQI Analyzer feature to check for KQI data in TNSQM
E
T
T
NO Data in TNSQM
Is the loader running?
sap disp adapters
Any issues with the running loader?

cd /appl/sa/logs/<adapter name>
more <adapter name>-server.log
Is the source data getting to the loader?

cd /appl/sa/var/adapater/<adapter name>
C20080917.1325-20080917.1330_demo.csv
Is the data being processed by the loader?
C20080917.1325-20080917.1330_demo.csv.20080917133500.processed
1118
TNSQM thick Client Issues Unable to discover server

Verify server name
E
T
T
Verify server name resolves

to correct IP address on the
local workstation
Is the TNSQM server located

behind a firewall?
Ports could be blocked by
firewall
May need to use Socks Proxy
1119
TNSQM thick Client Issues Additional Debug data

Unexplained client errors may
require additional debug
E
T
T
Open Webstart property settings

Start => Programs => IBM Tivoli
Netcool => Service Quality
Manager => Utilities => Service
Quality Manager
Enable Trace Management
Set Trace Level to DEBUG4
Review output in trace log
C:\Program Files\IBM Tivoli

Netcool\Service Quality
Manager\trace\sadesktop
sadesktop-server.log
1120
TNSQM thick Client Issues Clear Client Cache

Unexplained client errors
may be caused by cache
issues
E
T
T
Open Cache Browser
Start => Programs => IBM

Tivoli Netcool => Service
Quality Manager => Utilities
=> Cache Browser
Highlight the entry for the
server
Select Purge
1121
part_admin Utility
CLI utility to report on various aspects of Oracle Partition usage
List all Tablespaces and their current used/free space
E
T
T
part_admin listspace
TABLESPACE NAME
TOTAL SIZE(MB)
<10% FREE % FREE MB USED MB
===========================================================================
SA_ADMIN_DATA
SA_ADMIN_INDX
SA_APP_MED_DATA
SA_APP_MED_INDX
SA_APP_SML_DATA
SA_APP_SML_INDX
SA_CEM_TML_DATA
SA_CEM_TML_INDX
SA_COMMON_MED_DATA
SA_COMMON_MED_INDX
1122
128
82.8
106
22
128
93.8
120
512
84
430
82
512
75
384
128
128
89.1
114
14
128
92.2
118
10
50
99.9
49.9
.1
10
99.4
9.9
.1
256
94.9
243
13
256
94.9
243
13
Oracle Startup Issues

Oracle fails to start
svcadm enable database-sa
svcs | grep assure
offline
. svc:/application/serviceassure/database-sa:global
Places to look:
E
T
T
/appl/oracle/product/10.2.0/db_1/startup.log
/appl/oracle/admin/sadb/bdump/alert_sadb.log
Attempt to start manually
1123
su oracle
sqlplus / as sysdba
startup
Error messages will be displayed on screen
Oracle Enterprise Manager

Start OEM run as oracle user
E
T
T
$ORACLE_HOME/bin/emctl start dbconsole
Stop OEM run as oracle user
$ORACLE_HOME/bin/emctl stop dbconsole
Status OEM run as oracle user
$ORACLE_HOME/bin/emctl status dbconsole
Access OEM
http://<hostname>:1158/em
Login as saserver
1124
OEM Performance TAB
E
T
T
1125
OEM Administration TAB
E
T
T
1126
OEM Maintenance TAB
E
T
T
1127
E
T
T
Workshop 9
TBSM / TNSQM Integration
Workshop 9 TBSM / TNSQM Integration

Goal install and configure the TBSM / TNSQM Integration
Configure OMNIbus Event Integration
E
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T
Configure TBSM Service Auto-Population
Configure TNSQM Metrics in TBSM Service Trees

Configure Single Sign On (SSO)
Configure TNSQM KQI Charting in TBSM Dashboards

Configure Launch-in-Context
1129
TBSM TNSQM / TNCEM Integration Overview

Event Based Integration
SNMP traps produced by TNSQM and TNCEM

MTTrapd Probe produces OMNIbus events
OMNIbus events feed TBSM auto-population rules
TBSM Service Instances produced dynamically
Data Integration
E
T
T
TBSM Data Fetcher retrieves metrics from TNSQM / TNCEM database

Metrics published in TBSM Service Trees
KQI Charting tools embed TNSQM /TNCEM graphs in TBSM dashboards
Tool Integration
Single Sign On (SSO) between Tivoli Integrated Portal (TIP) and TNSQM Web
Portal
Common LDAP repository
Launch-in-Context between TIP and TNSQM Web Portal
Documentation
Tivoli Netcool Service Quality Managemet Center Integration Guide
1130

SNMP traps produced by TNSQM and TNCEM
E
T
T
TNSQM Service Level Agreement (SLA) conditions

TNSQM Service Level Objective (SLO) conditions
TNCEM SLO conditions
MTTrapd Probe produces OMNIbus events
Custom rules files bundled with TNSQM and TNCEM

Sql files provided to create custom OMNIbus event columns
TBSM Service Instances produced dynamically

TBSM Service Templates
TBSM auto-population rules
1131
TBSM Integration Details:

Manage SQM
(IP-VPN SLA,
SLA conformance reports etc)
Visualize SQM violations
Visualise SQM service hierarchy

and violation status
E
T
T
TBSM GUI
Active Event List
OMNIbus
IBM Service Solution

Library
TNSQM
SLA
Violation
Alarms
VOIP
IP-VPN
Alarms will contain:
IPTV
VOIP
SMS
IP-VPN
Customer
Blackberry
Service
Service Element
KQI
Voice Mail
Resource
GPRS
1132
AutoPopulation
rule
TBSM
Data Integration
TBSM Data Fetcher retrieves metrics from TNSQM /
TNCEM database
E
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T
Metrics come directly from the database (Oracle)

Specific metrics are configurable
Frequency of retrieval configurable
Metrics published in TBSM Service Trees
Service trees generated by event-based integration (service

auto-population)
Extend the contents by adding metrics retrieved by data fetchers
Enhances the value of the service tree
KQI Charting tools embed TNSQM /TNCEM graphs in

TBSM dashboards
Charting tools bundled with TNSQM / TNCEM
Copy them to TBSM
Configure parameters to determine content of graphs
1133
TBSM Customized Service Tree
E
T
T
Service Tree generated by event-based integration

Technical Enablement
VoiceVPN
o Enterprise
ibm
Additional metrics produced by data fetchers

Jitter
Latency
Packet Loss
1134
Displaying KQI History Charts in TBSM SQM SLA

Multiple
charts
Clause
Thresholds
KQI Value
E
T
T
KQI Weight
Click anywhere on chart

to launch associated URL
(e.g. default Business
Objects report)
Clause / Resource details
1135
Tool Integration
Single Sign On (SSO) between Tivoli Integrated Portal (TIP) and
TNSQM Web Portal
E
T
T
TIP is based on WebSphere

TNSQM Web Portal is based on WebSphere
Enable SSO in each copy of WebSphere
Common LDAP Repository
TNSQM / TNCEM use LDAP for user authentication

Solaris SunOne Directory Server
AIX Tivoli Directory Server
TNSQM Web Portal already configured to use LDAP

Configure TIP to use TNSQM LDAP
SSO enables launch-in-context between TIP and TNSQM Web

Portal
Multiple launch points available
TBSM Service Instance
TBSM Service Tree
WebGUI event list
SSO & common LDAP eliminates need for secondary authentication

TNSQM/TNCEM Web Portal opens in context
1136
TBSM / TNSQM Launch-In-Context
SLA Violation Event
E
T
T
Tool launch from WebGUI event list

TNSQM Web Portal opens
SSO & common LDAP eliminate

secondary authentication
Web Portal opens to SLA Monitor
view based upon context passed
1137
TBSM Lab Configuration

Required products already installed
TBSM v4.2.1 with FixPack 2
E
T
T
OMNIbus v7.3
WebGUI v7.3
MTTrapd Probe
Netcool Knowledge Library (NCKL) v3.0
1138
Worshop Overview
MTTrapd Probe Configuration
E
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Auto-populating TBSM Service Instances based upon TNSQM

SLA Events
Integrating TNSQM metrics into TBSM Service Trees
Single Sign-On (SSO) Configuration
Launching KQI History Charts
Launch-in-Context Configuration
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To begin Workshop 10
Download and view the presentation TNSQM Custom Reporting

Using BIRT
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Workshop 10
TNSQM Custom Reporting using BIRT
Workshop 10 Custom Reporting Using BIRT

Goal install and configure BIRT and produce a custom report
Install BIRT Designer on student workstation
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Configure BIRT Designer for access to TNSQM server

Create custom report
Approximate time 45-60 minutes
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Agenda
Data Aggregation Overview
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Data Retention Overview

TNSQM Oracle Tables
BIRT Installation
BIRT Report Generation
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Why Data Aggregation?

Performance management data is collected continuously 24x7
Data is collected at fairly low granularity typically every 5-15
minutes
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Data is typically collected from many devices
Data is typically collected from many elements within these

devices
Device-specific memory, CPU, buffers
Interfaces
Virtual Interfaces ATM PVCs, Frame Relay DLCIs
The volume of data collected every day can be considerable
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Collection Example
Assume 50 routers with 20 interfaces each
50 x 20 = 1000 interfaces
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Assume data is collected for each interface once every 10 minutes

1000 data samples every 10 minutes
6000 data samples every hour (6 x 1000)
144,000 data samples every day (24 x 6000)
1,008,000 data samples every week (7 x 144,000)
4,320,000 data samples every month (30 x 144,000)
51,840,000 data samples every year (12 x 4,320,000)
Service Providers will typically have many hundred thousand interfaces

Assume 30 times the above example
1,555,200,000 data samples per year
Over 1 BILLION data samples per year !!
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Why care? Storage is cheap!!

More data means more administration
Longer to backup
Longer to restore
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More data means more database overhead

More time required for inserts / deletes
More data means that reports run longer!
Something must be done to manage the volume of data

effectively
Data Aggregation
Data Retention
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What is Data Aggregation?

Technique for managing large volumes of data
Utilizes statistics to summarize data
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MIN, MAX, AVG, SUM, COUNT
Statistical summaries reduce the volume of data

TNSQM maintains 5 levels of data granularity
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RAW data as initially collected

HOUR summarized data for each hour of each day
DAY summarized data for 1 calendar day
WEEK summarized data for 1 calendar week
MONTH summarized data for 1 calendar month
How does it work?

Assume 50 routers with 20 interfaces each
50 x 20 = 1000 interfaces
Assume data is collected for each interface once every 10 minutes

1000 data samples every 10 minutes
6000 data samples every hour (6 x 1000)
144,000 data samples every day (24 x 6000) SAME !!
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Compute summaries by HOUR
144,000 RAW data samples => 24000 summary records per day (24 x 1000)
One record for each interface per hour with MIN, MAX, AVG, SUM, COUNT
Compute summaries by calendar DAY
144,000 RAW data samples => 1000 summary records

One record for each interface per day with MIN, MAX, AVG, SUM, COUNT
Compute summaries by calendar WEEK
1,008,000 data samples => 1000 summary records

One record for each interface per week with MIN, MAX, AVG, SUM, COUNT
Compute summaries by calendar MONTH
4,320,000 data samples => 1000 summary records

One record for each interface per month with MIN, MAX, AVG, SUM, COUNT
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With and Without Aggregation

Data Granularity
With Aggregation
RAW (every 10 mins) 1,000
1,000
Hour
6,000 / hour
1,000 / hour
144,000 / day
1,000 / day
1,008,000 /week
1,000 / week
4,320,000 / month
1,000 / month
51,840,000 / year
12,000 (12 x 1000) /

year
Day
Week
Month
Year
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Without Aggregation
Data Retention
Dont need to keep data forever !
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Save data at each aggregation level
62 calendar days of RAW level *

62 calendar days of HOUR level *
104 calendar weeks of DAY level *
104 calendar weeks of WEEK level *
36 calendar months of MONTH level *
Data that exceeds the calendar retention AGES out

deleted !
The volume of data is automatically managed to a
predictable limit
* TNSQM default retention levels
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Physical Implementation - Partitions

Individual database partitions for each level of granularity and each
calendar interval
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RAW - day 1, day 2, day 3,

HOUR day 1, day 2, day 3,
DAY - day 1, day 2, day 3,
WEEK week 1, week 2, week 3,
MONTH month 1, month 2, month 3,
Number of partitions at each level = retention level

62 days of RAW = 62 partitions
AGE out of data
Drop oldest partition

Create new one to replace the one dropped
VERY Efficient
Not necessary to walk all the data and issue individual deletes
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TNSQM v4.x Default Retentions

KPI Data (individual tables per data source)
RAW 62 days retained
KQI Data (common tables for all KQIs)
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RAW 62 days retained

HOUR 62 days retained
DAY 104 weeks retained
WEEK 104 weeks retained
MONTH 36 months retained
Aggregation Schedule *
HOUR updated every hour

DAY once per day at midnight
WEEK every Monday at midnight
MONTH the 1st of each month
Aging Schedule *
Old partitions dropped daily at 2:00 AM
* Implemented as Oracle Jobs
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Oracle Jobs Hourly Aggregation

KQI_ADMIN_PKG.HST_KQIV_HOURLYSUMMARY
Runs every hour

Reads data from SA_HST_KQIVALUE (raw KQI data)
Selects records that are 24 hours old, based upon the current hour
Summarizes raw KQI values into hourly summaries
COUNT
SUM
MIN
MAX
AVG
STDDEV
Inserts new records into SA_HST_KQIVHOURAGG
Newest data in this table is 24 HOURS OLD (by default)
If it runs Sunday at 9:00 AM, it summarizes Saturday 9:00 AM
/appl/sa/admin/oracle/schema/core/sqm/packages
kqi_admin_pkg_pks.sql (v_day and v_hr)
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Oracle Jobs Daily Aggregation

KQI_ADMIN_PKG.HST_KQIV_DAILYSUMMARY
Runs every day at 00:00

Reads data from SA_HST_KQIVHOURAGG Hourly Summaries
Selects records that are 3 days old, based upon the current day
Summarizes hourly KQI summaries into daily summaries
COUNT
SUM
MIN (minimum raw value)
MAX (maximum raw value)
AVG (average of the hourly average NOT weighted)
STDDEV - NONE
Inserts new records into SA_HST_KQIVDAYAGG
Newest data in this table is 3 DAYS OLD (by default)
If it runs on 2/7, it summarizes data for 2/4
kqi_admin_pkg_pkb.sql
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Oracle Jobs Weekly Aggregation

KQI_ADMIN_PKG.HST_KQIV_WEEKLYSUMMARY
Runs every Monday at 00:00
Selects records that are more than 7 days old, based upon the
current day
Summarizes daily KQI summaries into weekly summaries
COUNT
SUM
STDDEV - NONE
Inserts new records into SA_HST_KQIVWEEKAGG
Newest data in this table is more than 7 DAYS OLD (by default)
If it runs on 2/23, it summarizes data for 2/7-2/13
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Oracle Jobs Monthly Aggregation

KQI_ADMIN_PKG.HST_KQIV_MONTHLYSUMMARY
Runs the 1st of each month at 00:00

Selects records for the month before the previous month
Summarizes hourly KQI summaries into monthly summaries
COUNT
SUM
STDDEV - NONE
Inserts new records into SA_HST_KQIVMONTHAGG
Newest data in this table is 2 months OLD (by default)
If it runs on March 1st it summarizes data for January
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Oracle Tables KQI Data

SA_HST_KQIVALUE
Raw KQI values, at the same interval as processed by the adapter
Data is current as of the last adapter processing
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SA_HST_KQIVHOURAGG
Hourly KQI summaries

Newest data is 24 hours old Yesterday
SA_HST_KQIVDAYAGG
Daily KQI summaries
Newest data is 3 days old
SA_HST_KQIVWEEKAGG
Weekly KQI summaries

Newest data is 7 days old not the past week, but the week before that
SA_HST_KQIVMONTHAGG
Monthly KQI summaries

Newest data is 30 days old not the past month, but the month before that
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Oracle Tables KPI Data

Individual tables based upon Service Solution Data Source(s)
IP VPN v3.2, e.g.
KPI_VPN_IPVPN_PM
VoIP v1.3, e.g.
KPI_VOIP_CDR_PSTN_GW
KPI_VOIP_CDR_BAD_DATA
KPI_VOIP_CDR_SBC
KPI_VOIP_CDR_SIPPROXY
KPI_VOIP_PM_MEDIASERVER
KPI_VOIP_PM_SBC
KPI_VOIP_PM_APPSERVER
KPI_VOIP_PM_BAD_DATA
KPI_VOIP_PM_PSTN_GW
KPI_VOIP_PRB_PROBE
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Data retained at raw level default 62 days

NO aggregation performed
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BIRT Overview
Business Intelligence Reporting Tool BIRT
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Available for free from Eclipse
http://www.eclipse.org/birt/phoenix/
General-purpose Reporting Tool
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Report Creation Overview

Install BIRT on laptop / workstation
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Install Oracle JDBC drivers

Report Creation
Define project
Create a datasource
Connection to specific Oracle database (host, port, user, password)
Create a dataset
Connection to Oracle table and/or view

Select statement to define filter criteria and desired columns
Report format
Column contents, headings, output formats
Generate report
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Tivoli Service Quality Manager /

Customer Experience Manager

Installation & Configuration SPVC

not for distribution

Install and configure two Service Solutions

Configure utilities to generate synthetic data for each

not for distribution

Detailed lab workbooks for each exercise

Total Time is Approximately 36-48 Hours

Each lab exercise is labeled with the approximate time

not for distribution

Workshop 1 System Prerequisites

Approximate time 45 minutes

not for distribution

Workshop 2 Platform Software Installation

SunOne Directory Server

Approximate time 1:15 minutes

not for distribution

Workshop 3 TNSQM / TNCEM Installation

Configure system to forward SNMP traps

Approximate time 3 hours

not for distribution

Workshop 4 IP VPN Installation

Install GOM (Global Object Module)

Configure IP VPN demo data generation

Approximate time 60 minutes

not for distribution

Workshop 5 UMTS Voice Installation

Install UMTS Voice

Configure UMTS Voice demo data generation

Approximate time 60 minutes

not for distribution

Workshop 6 Client Installation

Configure Socks Proxy

Approximate time 45 minutes

not for distribution

Workshop 7 TNSQM Demo

Create SLA (Service Level Agreement) Template

Create custom KQI (Key Quality Indicator)

Approximate time 1 hour

not for distribution

Workshop 8 TNCEM Demo

Demonstrate TNCEM user interface

Create custom SLO (Service Level Objective)

Approximate time 60 minutes

not for distribution

Workshop 9 TBSM / TNSQM Integration

Add custom rules to NcKL (Netcool Knowledge Library)

Create service templates

Approximate time 8 hours

not for distribution

Workshop 10 Custom Reporting Using BIRT

Install BIRT Designer on student workstation

Configure BIRT Designer for access to TNSQM server

Approximate time 45-60 minutes

not for distribution

Real server, not a virtual image

The server is reserved for student use (typically two

not for distribution

Download and view System Pre-requisites

not for distribution

not for distribution

Objectives verify all system prerequisites