Professional Documents
Culture Documents
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Shelton, Ken, 1997, In Search of Quality, PT. Gramedia Pustaka Utama, Jakarta
Singarimbun, Masri, dan Sofian Effendi, 1995, Metode Penelitian Survai, LP3ES,
Jakarta
Slater, Stanley F., and John C. Narver, 1995, Market Orientation and the Learning
Organization, Journal of Marketing 59 (July) : 63 74
Storey, Chris, and Christopher J. Easingwood, 1998, The Augmented Service
Offering : A Conceptualization and Study of Its Impact on New Service
Success, Journal of Product Innovation Management (59) : 1
Supranto, J., 2000, Statistik : Teori dan Aplikasi, jilid 1, Erlangga, Jakarta
Tjiptono, Fandy, 1995, Total Quality Management, ANDI, Yogyakarta
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