Q: What are the usual methods of freight payment?

A: Most freight payments are done with a Company check. However you can also pay with wire
transfer or credit card (subject to administrative fee). Payment is sent right around the time the
freight is due to arrive, clear customs and be released.

Q: Can I get payment terms?

A: Yes. You would fill out a credit application that we would send you ahead of time, with all
necessary banking information and references. Once your credit is approved, you would be granted
the appropriate credit amount and length of time.

Q: What can I do to prevent delays and ensure a smooth process of the shipment?
A: Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export
shipment, creates all of the necessary documents correctly (packing lists, commercial invoice,
original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the
necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the
exporter) at least 1 week before cargo arrives the destination so that everything can be processed
through customs ahead of schedule and freight can be paid along with presentation of the original
B/L. One factor that usually slows this process down is when there is discrepancies between the
buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the
Supplier to the Consignee (buyer)

Q: Can I get cargo released without presentation of the OB/L?

A: This can be a touchy subject, as you may be a long time importer with a long time relationship
with a particular supplier overseas, however a situation arises and for whatever reason you have not
paid your supplier because they were supposed to give you credit, but there was a misunderstanding,
they are not honoring the agreement, the next thing you know the cargo arrives and if you don't get
it released it goes into demurrage and or you may lose your customer because they have a deadline,
and so on. So you desperately need that cargo released. So the ONLY way this can happen
WITHOUT the OB/L is to somehow settle the matter with the supplier, get them to authorize the
release in writing to the shipping agent in the port of origin, or direct to the U.S. Office that is
holding the cargo. This can act in Lieu of an OB/L. This is no other legal way or one that doesn't
jeapordize the liability of the shipping company to be sued by the supplier if they release without
their written consent.

Q: What are your Terms and Conditions?

A: Click Here to download a PDF document of our Terms and Conditions

Q: How many containers do you move a year?

A: About 7,500 a year

Q: Do you handle international household moves?

A: Yes. However we are not an international moving company. We are an international shipping
company. We can help you ship but we can't help you load. An empty container can be delivered to
your premises and you will be responsible for loading it properly.

Q: Can you ship my vehicle internationally?

A: Yes, with conditions. See above regarding household moving.

Q: Any advice for a first time shipper?

A: We have 5 tips for you.
Tip #1: Save container transport cost by preparing to load your container in less less than 2 hrs.
When the driver shows up to your site, the first 2 hours are included in your fees. We recommend
staffing up and preparing in advance to load the container as quickly as possible to avoid overtime
charges.
Tip #2: Prepare Shipping Container Contents for Extremes
Containers are subject to extreme conditions. There are wild swings in temperature and humidity
inside the container - they go through the Panama Canal and sometimes around the Cape. Containers
are subjected to triple digit heat and humidity to sub-zero temperatures while in storage or in
transport.
Tip #3: Carefully Declare ANY Organic Cargo
Plants, Edible Plants, Vegetables and Fruit are all treated differently depending on the origin and
destination of the shipment. If customs finds any undeclared organic cargo, the can quarantine your
container and charge you daily holding fees.
Tip #4: Properly Insure Your Cargo
Plan for attrition. All of the contents dont always make it all of the time.
There will be some "attrition" - containers get inspected, sometimes by unscrupulous dock/deck
hands...this isn't REALLY considered stealing, as the items in transit, technically are the property of
the shipping company*. See our blog entry on securing, insuring and properly declaring your
container contents to manage risk of inspection, suspicion, mistakes and "attrition".
Tip #5: Understand that Freight Forwarding is both an art and a science.
Many companies and handlers are involved in moving your container, here are just a few possible
examples: Trucking company(ies) outbound (your door to the port of origin or train yard), Crane
Operations transferring container from truck to train, and train to ship. That's just to get the
container to the ship, then the reverse happens on the other side...it's a REALLY rough ride, even in
good weather.

Q: Can I pack my items in suitcases, bags or plastic bins?

A: No, the airlines will reject any cargo that is not properly packed. Must be packed in a box, crate,
or on a pallet. If there are any oversized items or cargo requiring special packing, please ask.
Q: What is typically transit time?

A: Airport to airport 3-5 days on average. Door to door varies depending on customs clearance,
estimate 5-7 days.
Delays and/or changes to schedules can happen. Best way to make the cargo ship as quickly as
possible is to make sure all paperwork is properly filed before hand, this eases the customs process.
Q: Are there types of cargo that cannot be shipped via air freight?

A: Yes, anything hazardous, flammable, dangerous, chemicals, computer batteries, live animals,
perishable items, etc.
Q: What kind of paperwork I will need to fill out ahead of time?

A: We will send you some paperwork for you to fill out the basic information, Such as shipper and
receiving party contact information.
Dont worry, we will take care of all the export custom and paperwork for you.
Q: What are some of the destination charges?

A: There may be airport fees, warehouse fees, custom clearance charges, duty/tax and door delivery
charges.
Of course, if your cargo is chosen for custom exam at destination, please prepare to home charges
and delays for getting the cargo.
Q: Whats the best way to save money on air freight?

A: Ship only the most important items, pack in as small of a box, crate or pallet as possible.
If you can route from/to a major hub (JFK, LUH, BJS) instead of a smaller airport, this may help to
lower your freight rate.
Q: Do you have warehouse where I can drop off the cargo?

A: Yes, we have receiving warehouse near all major airports.

Please let us know your cargo location and we will advise you the closest receiving warehouse.

Q: How and where can we pick up the cargo at destination?

A: We will provide you with the necessary paperwork for custom clearance, once custom is done,
you can go to the warehouse to pick up the cargo.
We also advise you to check with destination custom prior to shipment departs, just to make sure if
theres any special rule & regulation at destination for certain commodities
Q: Do you have office at destination who can help us?

A: Yes, we have a lot of agents who we work with at different location.

Please check with us, they will be able to help you for any destination services.
Q: Can you handle door delivery at destination? Can you handle pick up from
residential area?

A: Yes, please help to provide us your door address, and we will check the cost for you
Q: What is a freight forwarder?

A: Freight forwarding is a service used by companies that deal in international or multi-national

import and export. While the freight forwarder doesn't actually move the freight itself, it acts as an
intermediary between the client and various transportation services. Sending products from one
international destination to another can involve a multitude of carriers, requirements and legalities.
A freight forwarding service handles the considerable logistics of this task for the client, relieving
what would otherwise be a formidable burden.
Freight forwarding services guarantee that products will get to the proper destination by an agreed
upon date, and in good condition. The freight forwarding service utilizes established relationships
with carriers of all kinds, from air freighters and trucking companies, to rail freighters and ocean
liners. Freight forwarding services negotiate the best possible price to move the product along the
most economical route by working out various bids and choosing the one that best balances speed,
cost and reliability.