The K Konnection

Issue Q1-2016

ENJOY THE
FIRST EDITION
WORK ETHIC TIPS
TO GET YOU AT
THE TOP OF YOUR
GAME!

STAFF PARTY GOES

BLACK & WHITE
TAKE A PEEK!
FEATURED
DEPARTMENTS

PHOTO BLAST!
2015 -2016!
GET A DOSE OF LAUGHTER
WITH

LAUGH LINES

Get your online copy on The K Kolleagues

The K Konnection
Contributors

Issue 2016

Editor

Donna Asistio is in charge of

the Human Resources and
Training & Development Team
at The K Hotel. As an avid
reader and writer with a
passion for the arts, she was
always an active editor of the
newsletter in her high school
and college days. Donna is
a holder of a degree in
Bachelor of
Science
and
Business Administration Major
in Export Management.

Writer

Mahmudul Haque is the

Senior Assistant Front office
Manager at The K Hotel. He
loves writing on sports and is
an avid sports fan. His
passion for it goes way back
in his school years when he
used to write articles about
his schools sports events. He
completed his degree from
The Educational Institute of
American Hotel & Lodging
Association.

Writer

Writer

Marianne Ericka Licud is a

Guest Service Agent at The K
Hotel. Having a liking for
books, Marianne always loves
to
write.
Formerly
a
newsletter editor at school,
she continues her work for
this newsletter to pursue her
passion.

Writer

Writer

Maricel Lopez is The K

Hotels Engineering Secretary
and has been working at The K
Hotel for four years now. She
earned a degree in Bachelor of
Science in Commerce Major in
Banking and Finance. She has
always
been
a
lover
of poems and during her
college years she was a
member of
the Emporium
Poem Writing.

Michelle Butron, E-Commerce

Officer of the Sales and
Marketing Department is a
graduate of Bachelor of Science
in Elementary Education. A
woman who has a passion for
singing is an active member of
the New Evangelical Church
music
ministry
here
in
Bahrain. Michelle was also a
member
of
her
schools
newsletter in college.

Ailyn Candido is The K

Hotels K Lounge Bar
Supervisor. She loves reading
suspense and horror books
and spends most of her free
time watching movies. Ailyn
is an active employee who
makes time to join extracurricular activities at The K
Hotel.
Apart from her
contributions in The K
Konnection, she is also a
member
of
the
Staff
Committee.
page 1

Issue 2016

Whats Inside!
Find a copy on K Kolleagues!

03

Grand Opening of Kolors

06

The K Goes Green

08

Employee Satisfaction Survey

10

The K Hotels Hi-5

14

Staff Party 2015

Featured Departments
19

Front Office

21

Finance

23

Engineering

25

Work Ethic Tips

29

K Sports

31

Laugh Line

Page 2

Whats Inside!

Issue 2016

Kolors
Restaurants
Grand Opening
1 March 2016

By Michelle Butron

A Destination in Itself

page 3

A Personal Touch
Bright art deco
designs & paintings
created by Mr.
Khalid Kanoo

Kolors Restaurant, an enticing new

eating place has just arrived in the
Juffair scene.
During the grand opening and the
5th anniversary celebration of The K
Hotel, the Board of Directors, head
of departments from The Gulf Hotel
Group, The K Hotel, clients, and the
press were invited to sample the
unique sights, sounds, and taste, of
the
formerly
known
Klouds
restaurant. The recently completed
extensive renovations brought a
contemporary feel to the fresh
Kolors inn.
The event was hosted by our
General Manager, Mr. Volker
Mandlowsky & Executive Assistant
Manager, Hussain Al Samahiji last
March 1, 2016. The ceremonial
ribbon cutting proceeded with Mr.
Faizal Khallid Kanoo, Mr. Abdullah
Juma,
Board
Member,
Mr.
Mohammed Hussain, and GHG
Deputy Chief Executive Officer Mr.
Garfield Jones.
page 4

After the formal program ceremony,

the grand opening celebration
began with a selection of delectable
canaps, extensive wines & other
innovative beverages, accompanied
by the melodious music of the Duo
Venus tandem.
Our guests enjoyed the event while
socializing in the sophistication of the
Kolors dining room, with it's stylishly
trendy
comfortable
furnishings,
muted lighting, and blend of soft,
vibrant colors.

AN ARRAY OF KOLORS

page 5

Social Responsibility

Issue 2016

Go Green, Think Green, Act Green!

Let us be good stewards of the
earth we inherited if we are to
go on living together on this
earth, we all must be responsible
for it. Kofi Annan
By Marianne Licud
Each day, tons of garbage is being
produced from schools, hospitals and
offices. Most of these are disposed of
properly, but some end up in streets
and sidewalks. Large companies also
use large quantities of materials each
year to sustain their operations. These
acts are often overlooked on an
everyday basis, and people need to step
back and see the effect caused on the
environment.
Businesses are starting to grow
awareness with a relationship with our
environment and how it affects our
everyday work, and everyday life. A
clean and green environment is not

The K Goes Green

only cost-efficient, but would generally be
nice to look at and is a healthy place to
work in. The Go Green initiative was
implemented at The K Hotel last 5 June
2015, and it resulted to a positive
environmental awareness by participating in
clean-up drives and altogether, reducing its
carbon footprint.
Employees have been actively participating
in these drives by doing their own cleaning
around our hotel building, continued

Bake the world a better a place!

A special cake to commemorate the Go Green Activity was
prepared by Chef Sylvester Rozario and his culinary team

page 6

1
2

Social Responsibility

Issue 2016

He who plants trees loves others besides himself Thomas Fuller

Continued
and several other places with passion.
The Go Green activity is conducted
continuously every first Monday of each
month.
This initiative is also a part of ISO 14001
by the International Organization for
Standardization, earned by The K Hotel
in 2015. As a part of the companys
processes
environmental
care,
awareness, and actions are soon to be at
the very core of the companys virtues.
The Go Green activity has influenced
the company in more ways than one,
including reducing waste consumption,
and to an extent, initiating the use of

recycled pens that have proven themselves

both effective and appealing to our guests.
Go Green still has a long way to go, but it has
made an impact not only to the hotel, but to
the environmental surroundings. The K Hotel
will continue with this initiative in place, with
the hopes of further aiding the world with
environmental conservation.

page 7

1
2
3

Whats Going On

Issue 2016

Opinions
Matter

Money is not the only thing that motivates employees.

Its about making them happy. ~ Barbara Corcoran
By Donna Asistio

Employee Satisfaction Survey

When employees are happy, they are your very best
Ambassadors.

rd
The K Hotel just finished its 3

Employee Satisfaction Survey
(ESS) in the first quarter of
2016 with a whopping 95%
participation. The K Hotel
aims to identify areas that it
can work on to improve the
employees work conditions,
management, and benefits.
When the survey was initially
launched in June 2015, the
page 8

employee participation was

very low. Only 33% of the
employees took the survey.
In order to increase this
number,
management
included the participation in
everyones
performance
appraisal, hence, resulting to
an increase of 88%. The
higher participation, the more
data can be considered to be
true. We, as employees have

a responsibility for each

other, and one of these
responsibilities is making sure
that our opinions are heard.
Satisfaction surveys serve as a
tool for employees to
anonymously express their
opinions about the company.
Like any survey, the more
surveys you gather, the more
Continued

 Whats Going On

Issue 2016

Each one of us
can make a
difference.
Together we
make change.

- Barbara Mikulski

a company can understand what it needs to improve on. When employees participate in the
survey, they help in driving change in the workplace. Although, changes may not happen
overnight, changes are definitely bound to happen.
No company is ever perfect, but employees should take into consideration that a company,
which strives and invests in time to find out how it can make its employees happy, is a company
that truly cares and values its people and its customers.

page 9

F I V E

R E A S O N S

T O

C E L E B R A T E !

The K Hotels

Hi - 5
By Donna Asistio

TKH
Brand Ambassadors
What is a K Hotel Brand
Ambassador? A K Hotel Brand
Ambassador is a representative of
the hotel who embodies the K
Brand. This special recognition is
given to outstanding employees
who uphold and uplift the
standards of The K Hotel.
Brand Standards are guidelines
that set us apart from our
competition. It is a mark that
distinguishes who we are and the
service that we provide.
See who our first TKH Brand
Ambassadors were for 2015!

ISO Certification
Do you feel proud to be part of a
company that is the first and only
company in Bahrain to achieve 5
international certifications?

page 10

The starting point of

achievement is desire.
Last November 2015, The K Hotel had five great reasons to
celebrate! The celebration kicked off with a warm welcome by the
General Manager, Mr. Volker Mandlowsky. Award after award was
given. How can you stop when there are just too many reasons?

More Reasons to say Hooray!

5 Years of Service
Loyal employees
who have been with
The K Hotel were
awarded with
mementos of
appreciation for
their dedication!
Keep it going, guys!

Employees of the Month Birthday Celebrants

Employees of the
month of October
Ms. Natasha
Bellett and Mr.
Joyti Singh were
given their
certificates for a job
well done!

The gift of life

should never go
without a
celebration!
Birthday
Celebrants from
July to October got
to cut their cake!

WHATS HAPPENING

ISSUE 2016

Employee loyalty begins

with Employer loyalty.
Thank you to Bala Konuku, Chef Sylvester
Rozario, Abdulla Yunis, Jinky David, Cynthia
Fernandes, Amna Ashiq, James Gomes, Ameer
Abdulla, Doreen Cruz, Joyti Singh, Anil Fonseka,
Abdulshaheed, Alizel Franco, Moinuddin Shaik,
Shiva Prasad, Ruel Rama, and Mylene Directo for
your commitment to service!
page 11

WHATS HAPPENING

ISSUE 2016

2015 Brand Ambassadors

Muzammil Parkar
100% on the Brand Knowledge Quiz
94.64% on the LRA Audit

Mahlet Dejene
95% on the Brand Knowledge Quiz
92% on the Renard Global Mgt. Audit

Alizel Franco
95% on the Brand Knowledge Quiz
90% on the Renard Global Mgt. Audit

Marites Talusan
95% on the Brand Knowledge Quiz
89% on the Renard Global Mgt. Audit

page 12

WHATS HAPPENING

ISSUE 2016

ISO Certification Awarding

Quality is never an accident. It is always the result

of intelligent effort.
page 13

1
2
3

2015 staff party

Issue Q1-2016

The K Hotel
goes
Black
& White
By: Ailyn Candido
The most awaited and anticipated
moment for the K hotel employees
came last 5th of March 2016 as
everyone was invited to celebrate
the success of the year 2015. It was
held at The K Hotels conference
hall from 6:00 pm onwards. Having
a Black & White theme, the hall was
decorated with checkers, dices, and
helium black and white balloons by
The K Hotels Staff Committee,
who was also responsible in
ensuring that the party was
successful.
The party was commenced by Ms.
Donna Asistio and Mr. Shivannand
Balan who welcomed everyone to
the party with the help of all
Department Heads at the doors
receiving and attending to all the
guests TKH employees. The
evening began with our very own
Venus Dou band that played soft
and melodious music to the ears,
while employees enjoyed a wide
range of delicacies and an open bar
page 14

of wines and beers.

Our very own General Manager,
Mr. Volker Mandlowsky gave a
short speech to thank all the
employees from top to bottom for
their hard work and dedication to
reach 2015s target and to also
appreciate all Department Heads for
the great support.
The night was full of surprises that
started off with multiple awards and
recognitions. Apart from the 2015
Employee of the Year, a special
award was also given to employees
who
showed
outstanding
performance by having no records
of absences, tardiness, and sick
leaves for the entire year OF 2015.
This employee was honored as the
Star Employee of 2015.
In celebration of life, a special cake
was prepared and cut for birthday
celebrants from November 2015 to
February 2016.

To continue this appreciation and

share the happiness of new life,
newly wed employees as well as
those who had new born babies
were called on stage and were given
gifts by Mr. Mandlowsky.
The night continued with fun and
hilarious games for staff and
Department Heads, and a dance
number performed by our very own
colleagues Maricel Lopez of
Enineering, Maritess Talusan of
F&B, Michelle, Monica CaldeiraFernandes of Admin. & General,
Donna Asistio of HR, and Doreen
Cruz of S&M. The evening ended
with raffle prizes and dancing.

A night of
festivities,
awards, &
entertainment

EVENTS

PARTY SNAP
SHOTS

page 15

page 16

EVENTS

CONGRATULATIONS!

[Recipient]

page 17

EVENTS

LET THE GAMES BEGIN!

page 18

Featured Departments

FRONT OFFICE

Leaders
Front Office Manager
Mr. Yasas De Silva
Sr. Asst. Front Office Manager
Mr. Mahmudul Haque
Assistant Front Office Manager
Mr. Tareq Kenawi

By Maricel Lopez

Night Manager
Mr. Mina Said

Issue 2016
Team Members
Reception
Supervisors
Anabelle Vista
Abanob Fawzy Sedra
Raafat Sharoubeem
Guest Service Agents
Mayline Directo
Duchess Tagalo
Marianne Licud
Mahesh Phansawadekar
Charls Antony
Business Centre
Jinky David

Telephone Operators
Netra Adhikari
Magie Atef
Natasha Bellett
Tatiana Nikitina

Concierge
Head Concierge
Muzammil Parkar
Bell Boys
Abdul Shaheed
Ameer Hameed Abdul
Qassim Abdulmahdi
Hassan Helal
Hussain Al Balgha
Ali Jamal
Hussain Abbas Hussain
Nasser Nasrala
Hassan Juma
Abdulla Maher Ahmed
Leo Jonota
Janga Bahadur

A STEP INSIDE THE FRONT OFFICE

WHO WE ARE
A STEP CLOSER
A MINDFUL
THINKING THAT
CUSTOMERS ARE
THE MOST
IMPORTANT
VISITORS OF THE
HOTEL

The Hub or Nerve Center of the

Hotel. Thats what the Front Office is
often called. One of the most visible
and important parts of the hotel
management
system,
dealing
efficiently with guests and providing
service throughout their stay from
check-in to check-out.
A
desk
information
where
communication service is straight from
the heart, having direct interaction
with the guest, and maintaining the
standards of quality to be the best,

where personal qualities play a vital

role in each staff and a sense of calm
and courtesy has to be guarded
properly. Front Office is an energyconscious department aiming to
achieve a green stamp of approval
from the guest. To have that WOW
factor which makes our services
memorable that gives our guests the
right reason for coming back again and
again.
Continued

page 19

Featured Departments

Issue 2016

A guest
Is not dependent on us,
We are dependent on him
Is not interruption in our work
he is the purpose of it
Is not an outsider in our
business,
He is a part of it.
We are not doing him a favour by
serving him,
He is doing us a favour by giving
us an opportunity to do so.

A place where the experience begins

With its forward-looking theme, the
Front Offices sole objective is to
encourage more guests in order to
become the best hotel choice in the
region, discouraging them from
choosing others. Front Office
engages in more up-beat interactions
with guest that effectively increases
guest satisfaction and revenue.
The Front Office Department is
located at the main lobby of the
hotel. Currently, 34 teammembers
are assigned in different areas under
the supervision of our Front Office
Manager, Mr. Yasas de Silva who

oversees the entire operation

performance from Front Desk,
Bell Service, Business Center,
Concierge, Telephone Operators,
to the Night Manager, a dynamic
team who defines themselves as
motivated, friendly, energetic,
enthusiastic, and smart. This is a
team that prides itself with good
relationship skills and a memory
to always remember the guests
name by heart. A round-the-clock
service that aims to create amazing
experiences and cater to guest
needs
that
goes
beyond
expectations.

The Secret to
Success:
Think positively,
breathe deeply,
speak kindly, and
smile brightly.
When you reach the
end of the rope, tie a
knot and hang on.

"The goal as a company is to have

customer service that is not just the
best but LEGENDARY"

The K Konnection
page 20

1
2

Featured Departments

Issue 2016

+ FINANCE
Leaders
Financial Controller
Mr. Abdul Hameed
Chief Accountant
Mr. Moinuddin Sheikh
Cost Controller
Chinnappa Medappa
Asst. Purchasing Manager
Ramesh Patidar

Team Members
Income Auditor
Cynthia Fernandes
Accounts Payable Supervisor
Abdulrahman Khan
Accounts Receivable Supervisor
Aman Preet
Purchasing Officer
Kisan Nandala
General Cashier
Samson Rozario
Store Keepers
Salim Ghangir
Charbudin Khan
Finance Secretary
Hiedy Bautista
Accounts Receivable Clerk
Abdulsamad Jasim Almatooq
Asst. IT Manager
Sabeer Mecheeri
IT Supervisor
Faizal

The K Konnection

Accounts Department
A place where everybody counts
Being in such an incredible, fastpaced environment is what really
makes you proud to be a part of
the Finance Team a department
who shares the economic vision of
The K Hotel.
The Finance
Department is one of the key
players that sustain the companys
health in terms of financial
measures. I should say, a group of
skilled staff that define strategies
for improving the companys
financial strength and keep the
business operating without delays.
They are the companys vessel,
responsible in managing and
controlling all incoming and
outgoing cash flows of the hotel to
establish
financial
control.
Furthermore,
they
provide
information to assist managers in

making strategic decisions and

contribute based on financial
assessment techniques in the
preparation of the organizations
budget and forecasts.
Looking at the brighter side, this
department is capable in multitasking. They can do the work in
the absence of another. Our
Finance HOD, Mr. Abdul Hameed,
always looks at the growth of each
team member. Encouraging the
advancement of his staff through
experience
and
desire
that
something has to be learned
everyday. As a team they have to
advance the flame in terms of
integrity,
leadership,
and
teamwork.

(continued)
page 21

Featured Departments

Issue 2016

The Accounts Department is located on the 3rd floor

of the building and composes of 15 committed team
members who work hand-in-hand to meet day-today activities of the department. Aside from a wide
range of duties and responsibilities, they support,
provide, and assist the staff in all financial matters
and still go over preparation and processing of our
gross wages, cash collections, payments,
disbursements, procurement and Inventory,
property accounting, and Information Technology.
All areas are properly controlled and monitored
effectively by our Finance Department

We are committed to
providing timely, accurate,
clear, and complete
information, and support to
other departments.

+ The Team in
ACTION

- sodales.

Beware of little expenses.

A small leak will sink a big ship."

The K Konnection
page 22

Featured Departments

Issue 2016

+ ENGINEERING

Coming together is the beginning.

Keeping together is progress.
Working together is success.
The Engineering Department is the
backbone and one of the core
strengths of the hotel. It is the
strongest support system of all
departments, the protector of the
building and the ultimate building
operator
who
monitors
for
regulatory compliance and safety.
This is a department where the
system continuous to operate
without fail, twenty-four hours a day
and seven days a week. It is a
human machine where its primary
focus is excellence in service for
smooth operation and ensuring
comfort, safety and satisfaction of
guests, staff and the property.
Often times engineering is rarely
distinguished and is hidden behind
the scenes, but they perform as an
invaluable role in the equation who
runs from the ground floor to the
rooftop to maintain high standards
of The K Hotels point of view.
deliver high quality of service and
promote efficiency is admirable.

The Engineering Team is not always

easy.
You need deeply rooted
patience to deal with issues and
complaints in all the areas of the
hotel. The Vision of understanding
has been the source of their pride
and admiration. The fact that they
maintain commendable dedication &
continue to deliver high quality of
service and promote efficiency is
admirable.
Aside from focusing on the hotels
development they are also called as
a working team that tries to improve
the responsiveness and flexibility of
its operations and enhance support
and
cooperation
with
other
departments for
better working
relations, having a multiple scope of
work
on electrical transformers,
substations and distribution, water
treatment system, heating and
ventilation system (HVAC), fire
alarm system and fire safety
components, elevators, alongside

utility management like gas, steam,

water,
kitchen
and
laundry
equipment.
We can say that the work that
Engineering involves is not merely
the ability to operate the building in
terms of utility services, but it has to
be performed by skilled and
qualified technicians with expertise
and special knowledge in trouble
shooting to meet the reduction of
energy and to extend the life of the
property. That is why Engineering is
a branch of science and technology.
It works to bring something that is
for the use and convenience of
mankind.
The Maintenance Team composes of
13 workforces who maintain a
dynamic environment with the
highest level of ethical standards in
terms of service. Technicians are
located at the back of the house,
Continued

Scientists dream about doing great things.

Engineers do them.
The K Konnection

page 23

Featured Departments

+
+

Issue 2016
along with the carpentry workshop, painting workshop, Duty
Engineer workshop, and Assistant Chief Engineers room.
Overall, the Engineering Department is supervised by our
Chief Engineer who is a man of many hats, Mr. Thomas
Abraham. He closely monitors the daily operation and all
required repairs of the hotel equipment tools and facilities,
supervising outside contractors and still maintains to work in
both office setting and on the property.
As Head of the
Department he always gives words of encouragement for his
team to learn new skills, trainings for different activities, and
cultivate good relations with people he works with.

The team in ACTION

Teamwork divides the task

and multiplies the success.

The K Konnection
page 24

work ethic tips

2016, Issue 1

The price of success is hard

work, dedication to the job at
hand, and determination that
whether we win or lose, we have
applied the best of ourselves to
the task at hand.
By Donna Asistio

Pursue a successful career

Having a successful career isnt as easy

work. Your role is important to the

for constant improvement. Only when

as we wish it could be. Some would

company.

you find things to improve do you learn

like the smoothest road to career

new things.

Unfortunately, becoming

When you take personal responsibility

successful in what you do is a

for your work, the quality will show. It

combination of hard work and having

will make a difference.

success.

the right attitude. You may be facing

problems at work that are stopping you
from giving your best. But, frustration
in your career only hurts you and your
reputation.
Strive for Excellence
Take personal responsibility for your

Be Open to Feedback
Accepting criticism is difficult for
people with big egos. Learn to accept

Strive for Improvement

your weak points and focus on

Do you think you are already good in

improving them.

what you do?

If you didnt have any weakness then

Good for you. Make yourself better.

you would be the top boss right now,

When you think you know a task well,

correct? Ego blocks and stunts your

perfect it.

career growth.

Nothing should stop you from striving

Excellence is not a skill.

It is an attitude
page 25

1
2

Work ethics

Gossiping Hurts
What is gossip?

Gossip is

described as the harmful chatter

about someone elses private
affairs.

It is thoughtless and

disrespectful.
Avoid

talking

about

your

colleagues and divert your energy

into creating a positive and
healthy work environment.

Great minds discuss

ideas,
Average minds
discuss events,
Small minds discuss
people.

Professional behavior
It is expected of us as employees of
The K Hotel to behave
professionally. We must be aware
of personal situations and conflict
which should not affect work. As
professional employees of The K
Hotel, we must remain objective
and focus on our companys goals
and targets.

5. Respect for Others.

Treating all people as you
would like to be treated.

WAYS TO BE PROFESSIONAL:

7. Being Positive. No one

likes a constant pessimist.
Having an upbeat attitude and
trying to be a problem-solver
makes a big difference.

1. Competence. Youre good at

what you do and you have
the skills and knowledge that
enable you to do your job
well.
2. Reliability. People can
depend on you to show up on
time, submit your work when
its supposed to be ready.
3. Honesty. You tell the truth
and are sincere about where
things stand.
4. Integrity. You are known
for your consistent principles.

page 26

6. Self-Upgrading: Rather
than letting your skills or
knowledge become outdated,
you seek out ways of staying
current.

8. Supporting Others. You

share the spotlight with
colleagues, take time to show
others how to do things
properly, and lend an ear
when necessary.
9. Staying Work-Focused.
Not letting your private life
needlessly have an impact on
your job, and not spending
time at work attending to
personal matters.

4
3

10. Listening Carefully.

People want to be heard, so
you give people a chance to
explain their ideas.

HAVE INTEGRITY
Integrity is the set of characteristics that
justify trustworthiness and create trust
among employees of a company. It is the
quality of being honest and having strong
moral principles.
Examples of Integrity in the Workplace:

BUILD YOUR CONFIDENCE

Emotions are a big part of the customer experience. Enhancing confidence is
one of the FOUR Emotional Engagement Enhancement standards (CIPP).
Making sure our guests are confident in how we handle their transactions is
one way to get a positive impact.
However, inspiring confidence in others starts with the confidence you have
in yourself.

1. Work when you are supposed to and

save socializing, snacking, searching the
Internet and personal phone calls for break
time.
2. Show respect to coworkers with
appropriate conversation and empathy.
3. Adhere to company policies and
procedures.
4. Be responsible. Do what you say you
will do.

1. BE AN EXPERT IN WHAT YOU DO

5. Use materials for work and not personal

use.

We all play different roles and have important parts in the customers
overall experience. Learn your job and perfect it! Not only will you shine
in your career, but you will also bring out the shine in your guests smile.

6. If you make a mistake and a teams

project gets messed up or you miss a
deadline, own up to your mistake.

2. AIM HIGH
Dont allow yourself to be average or so-so when it comes to your job.
Study, study, study! The more you become knowledgeable the more
confident you will be in handling your guests.
3. LEARN FROM YOUR MISTAKES
When we make mistakes, our guests lose their trust and confidence in The K
Hotel. As we all know, when trust is broken, it is hard to gain back.
Correct your mistakes and report system errors you encounter.

7. Work together as a team. This builds

trust and shows integrity.
8. Never steal supplies from the
workplace.
9. Dont accept praise of acclaim for
someone elses work. That includes
stealing someones idea or pretending to
have worked on a successful project.

page 27

Work ethics

2016 issue 1

It pays to be kind
There are business benefits of being nice to people you work with. Being kind at work
is not a weakness.
No one wants to work in an angry environment. When people enjoy where they
work, feel trusted and appreciated for their efforts, they become more engaged and
productive in what theyre doing. That, in turn, leads to better results and better
interactions fro co-workers to customers.
4 Ways to Kindness
1. Share the credit. A team can accomplish more if you do not care who gets the
credit. People who brag, I did it! I did it! are usually disliked people.
2. Dont talk down to others. Dont shut your team down by making them feel small
and unimportant. Respect does not come with the title. Big or small, messenger or
manager, respect should be given.
3. Focus on the positive. Even in the worst-case scenarios, it is important to find
something positive to focus on. Encourage people to be honest and say what they feel,
but to do it using what we call a Yes sandwich. Dont forget to say something
positive first before saying something negative.

What is emotional
engagement?
Emotions are a big part of the
customer experience. Half of
what customers do and decide
while they are at The K Hotel is
related to how they feel.
In all our interactions with our
guests, we have to be careful
not
to
create
negative
emotions. We must at all times
create positive emotions in our
guests.
CONFIDENCE
Our guests trust our service.
INTEGRITY
We treat our guests fairly.
PRIDE
We treat them with respect.

Be transformed
page 28

PASSION
The K Hotel is the perfect
hotel for them.

The K Sports
Issue 2016

By Mahmudul Haque

Cricket
1
Cricket, traditionally an English sport, is
becoming increasingly popular in other
parts of the world like Australia, South
Africa, and Indian Continents etc. But the
popularity is evidently the highest among
the countries of the Indo-Pak sub-continent,
for
reasons
that
are
historical,
anthropological, geographical, and even
commercial. There are more than 200 crore
audiences of cricket in India, Pakistan,
Bangladesh and Srilanka, which certainly
have the highest numbers of cricket fans
than other parts of the world.
The K Hotel Bahrain is just as big of a fan
as the rest of the world. In February and
May 2015 The K Hotel actively joined two
Inter hotels cricket tournaments that was
hosted by The Ritz Carlton Bahrain. Many
five-star hotels as well as four-star hotels
participated in the exciting cricket
challenge. The K Hotel Team proved itself
by winning a match against The Ritz
Carltons Trader Vics Team. The K hotel
Bahrain team fought with giant teams like
Ritz Carlton and Intercontinental Regency.

Continued on page 2
page 29

Issue 2016

By Mahmudul Haque

Volleyball
2014-2015

The K Hotel Volleyball Team once again participated in the most prestigious Inter 4-Star Hotel
Volleyball Tournament held at the former champion Al Safirs sports ground.
Hosting Team Al Safir was clearly the favorite for this competition, however The K hotel players
were ready to take challenges and hoping to play final and surprise the hosting team by claiming
the trophy. Other hotels that participated were Mercure Seef, Novotel. Al Dana, Swiss Bell
Bahrain and many more.

Bahrain Marathon Relay

2014-2015

The K Hotel Volleyball Team once again participated in the most prestigious Inter 4-Star Hotel
Volleyball Tournament held at the former champion Al Safirs sports ground.
Hosting Team Al Safir was clearly the favorite for this competition, however The K hotel players
were ready to take challenges and hoping to play final and surprise the hosting team by claiming
the trophy. Other hotels that participated were Mercure Seef, Novotel. Al Dana, Swiss Bell Bahrain
and many more.

page 30

Laughter is the best medicine.

Laugh Line
ENTERTAINMENT

Issue 2016

page 31

page 32

page 33

see you in the next edition!