For DeskJet 652x Printers

Check the Printer and Print Cartridges

Verify that the rear access cleanout, 2-sided printing accessory, or 2-sided printing accessory
with card feeder is installed in the back of the printer.
Plug in and turn on the printer.
Open the access door and the scraper (black piece in front of carriage) will lower to allow
access for loading print cartridges.
Verify there are two print cartridges (one black and one tri-color) are installed in the printer.
Close the access door. Verify the print cartridge lights and Resume light are off.
o If a print cartridge lights are on or flashing:
o If on steady one of the print cartridges is low on ink.
o If flashing one of the print cartridges has a fault, such tape on the print cartridge
contacts, a faulty print cartridge is installed, or a wrong print cartridge is installed.
o If the Resume light is on or flashing then there is a printer error state, such as a paper jam
or an out-of-paper condition.
2 Sided Printing
Accessory

Access Door
Encoder Strip
Resume Button and Light
Print Cartridge Light
Cancel Button

Rear Access
Cleanout
Assembly

Power Button
and Light
Output Tray
Extension
Backstop
Input Tray
Width Adjuster
Length Adjuster

Verify the Printer Can Print

If the printer powers on with the Power light on and no other lights on or blinking, verify the
printer can print:
Load paper in the In tray. Set the paper length and width adjusters against the media.
If open close the access door.
If not powered on plug in the printer and turn it on. Power light should be on.
Create a self test. (While pressing the Power button, press the Cancel button. Then
release the Power button.)
Watch the printer for smooth paper feed and check the output near the top of the
printout for missing nozzles (holes in the red, yellow, blue, and black patterns).
See page 2 of this document to verify the printout printed correctly.

Correct Printout From Step 2.

Poor Print Quality?

Printout has fine ink streaks. Check the print cartridge nozzles for ink and debris. Perform a 20-tap test
to clean the pens. (With the printer on and while pressing the Power
button, press the Cancel button twice. Then release the Power button.)
Printer Does Not Print?
Printer has no power.
Printer feeds paper but does
not print.
Power light on, but does not
print.
The paper doesn't move, and
the resume light blinks, but
does not print.
Lights blink alternately but
does not print.

Verify the LED on the power module plug that connects to the printer is
on. If not, verify the power module is connected to a powered outlet.
Perform a 20-tap test to clean the pens. (With the printer on and while
pressing the Power button, press the Cancel button twice. Then release
the Power button.)
Check to see if Access Door is open.
Check that the proper media (paper) is loaded and press the Resume
Button to tell the printer to pick paper again. Try using a stack of roughly
10 sheets of media.
This error can be caused by a paper jam, wrong printer driver, or bad
computer to printer connection. Ensure the carriage movement is not
blocked.

Paper Feed Problems?

No paper feed from the input Ensure the input tray is not overloaded. Load a few sheets to the input
tray.
tray to test the paper path. Ensure the length adjuster is all the way
forward and touching the paper. Ensure the width adjuster is pushed
toward the right and touching the paper.
Paper partially ejected and
Remove the rear access cleanout and pull out any damaged
the lights are flashing.
(curled/wrinkled) paper from between the rollers. Ensure paper is properly
loaded in the input tray and press the Resume (arrow) button.
Does not eject paper fully or Press the Resume (arrow) button to eject the paper and re-initiate a
delays ejecting the paper.
paper pick. Turn the printer and computer on in proper sequence as
prescribed by the computer manual.
Feeds multiple sheets.
Ensure the paper is not stuck together and meets the user manual
specifications. Fan the paper to free any attached sheets. Ensure the input
tray is not overloaded and contains the same type, size and weight of
media.