Weekly Activity Report of ITG

Week ended: June 28, 2013

Projects Completed / Closed
SAP-ISU
1. IVR BAPI patch for go-live
2. Power User training for Rollout 4
3. Mock replication for rollout 4
4. Downstream report deployed on Production
5. Extraction of past 6 months service ticket data for TAT analysis
6. IBC visit to resolve SAP issues
7. Optimization of CRM reports
8. List of SAP Meter Installation Date
9. Special Minus cash is required for consumer
10.Updated for meter number, nod, make, rent and voltage.
11.Finalization of Training Nominations of VIBC Landhi for CRM Training
12. Reversal of 1% Increase in GST as per Supreme Court Decision
13. Service Dismantled mass update on IBCs requests
14. Amendment in Industry BMS Application to Cater the GST proration
vide Federal Budget 2013-14
15. GST / WHT Grant Revoke as per Taxation Department.
16. Finalization of Training Nominations of VIBC Malir for CRM Training
17.Worked on 17% GST proration
18.Worked on 5% extra GST
19.PU training
20.FMS
21.SAP Requests on SharePoint 2010
22.GIS Requests
23.DMZ (in UAT Phase)
24.Real Estate
25.ArcGIS integration with SharePoint 2010.
26.Installed Qlikview 11.2 and SAP Connector 5.8
27.Reconfigured Qlikview Management Console
28.Installed OS in Qlikview Server with Basis and all the complete
installation
29.FMS UAT
30.APA letter Printing.
31.Rebate Bill
IT APPLICATIONS (BMS/LEGACY)
1. Routine ongoing support related tasks, data/report generations
required from business related to BMS, RMS, CAPS, NC-BMS, H2Hand
SAP-BW.
2. MS-EXCEL based reporting solution in BMS for Ad-Hoc, monthly billing &
closing, aging reports.
SAP-BI/BW
1. BW Power User training of Rollout-4 IBCs successfully completed.
2. BW assignment (BEx. Queries Development) successfully conducted for
BW Power Users of Rollout-4 IBCs.
G.I.S
1. Discuss role of GIS team for smart grid with DGM-IT-SAP.
2. GIS Team visited Aman Foundation to observe their job dispatching
system.
3. Customized web application in ArcGIS 10.1 environment.
4. Meeting with share point team to discuss ArcGIS extension for share
point.
5. Developing testing server to evaluate ArcGIS Server.
E.B.S
1 Social Media Project: Meetings with vendors have been scheduled
for Technical evaluation.
2 SAP Authorization Matrix (Rollout-4):
o Standardized Level-2 AM updated with B I roles.
o HR gaps in Level-1 AM filled using HR Grid and IBC input for Lyari
II.

Remarks

HR gaps in Level-1 AM filled using HR Grid and IBC input for

Aurangi I & II.
o HR gaps in Level-1 AM filled using HR Grid and IBC input for
Landhi.
o HR gaps in Level-1 AM filled using HR Grid and IBC input for
Korangi.
o HR gaps in Level-1 AM filled using HR Grid and IBC input for
Gadap.
o HR gaps in Level-1 AM filled using HR Grid and IBC input for
Malir.
o User Identification for PU/EU for BW system completed. Template
formed.
CRM Value Added Service: Testing of 4 BAPIs out of 7 has been
completed. Also transported to QA.
Data retention policy for e-Bills: Final review of draft completed.
NCFL Project: Data uploading completed.
Real Estate Database Management System:
o The User Interface prototype completed and signed off by BU.
o The project plan has been revised in line with the additional
requirements from the client.
Smart Grid proposal from InfoTech:
o Critically reviewed the SG proposal from InfoTech Private
o

3
4
5
6

Limited and presented the points in the internal team

meeting.

IT NETWORK & COMMUNICATIONS

1. IBC Shah Faisal new location LAN is finalized. User end termination is
done. 2 links are also made, both are wireless. User shifting will start
by 29th June as informed by GM IBC.
2. Seating plan for IBC Surjani relocation is received for preparation of
BOQ for LAN cabling and equipment.
IT WORKPLACE
1. On-Site systems and network support provided at BQPS and SGTPS.
2. On-Site systems and network support provided at IBC-Johar, IBCClifton, IBC-KIMZ, Nazimabad, Gole Market and IBC-SITE.
3. On-Site systems and network support provided at Almawa, KESCHouse, Training center and old meter building
4. LAN and System movement support Old LDC and new meter building.
5. Preventative maintenance completed at Technology Park.
IT DATA CENTER
1. Data backup, on Tape cartridges and USB drives, has taken collected
from HO (twice in a week) and safely placed in vault located at BQPS.
2. Wireless link activity by NETSAT and Ficom at data center KESC house
and IT datacenter 2nd floor.
3. Air condition issue resolved at server room at ITG Building 2 nd floor.
4. New UPS (2KVA) installation at IBC Malir.
5. Inform (6KVA) issue resolved at Adamjee.
IT SERVICES
Systems Administration
1. Successful Disks and Tape Backups have been taken for Mailbox
Databases, BlackBerry User Databases, Antivirus, SCCM, Terminal
servers and KESC Domain Servers for the current week.
2. 06 Blackberry Configured
3. 05 Smart Phones Distributed (Active Sync enabled for all such users).
4. Dup-billing Databases backups are being successfully taken on BKP
Server Automatically.
5. Fore Front End-Point Protection Antivirus has been fully updated on All
Five Exchange Servers
6. Windows Security updates for Client PCs for the month of May is in
progress.
7. 08 PST(s) have been created.

8. 05 Email senders Blocked on Chairmans email address.

9. Internet access provisioned for 11 users.
10.01 users were allowed to use Active Sync
11.04 broadcasts were done through administrator.
12.00 broadcast was done through ITG.
13.01 Terminal User Deleted (Transferred from VIBC Malir) after due
approval.
14.01 Terminal User Added (Transferred to VIBC Malir) after due approval.
15.02 new folder on SFS named Finance and Distribution Strategy &
Planning has been created after due approval.
16.Physical Fiber Cards in used for Backup Solution installed in Power
Servers have been permanently added in Virtual IO server.
IT-Operations
1. Ordinary Billing completed for the CD 10 CD 16 of June 2013 for all
IBCs/BOCs who reported on time.
2. Industrial Billing completed for the month of June 2013.
3. Cash dated 18th June 24th June 2013 pertaining to Bills being paid,
uploaded in BMS and SAP
4. SDSC cash dated 18th June 24th June 2013, uploaded in the system.
5. 41 SDSC (security deposit and service connection) complaints resolved.
1. SD/SCC Complaints through CRM
23
2. SD/SCC Complaints through Mail
18
6. 44 Free electricity benefit documents processed.
1. FR documents Punched at BMS
17
2. FR Processed at SAP
27
7. 134 cash missing complaints resolved successfully.
1. Cash missing complaints through CRM
52
2. Cash missing complaints through ISU-SAP
82
SAP and Database Administration
1. 15794 records updated 6784 records inserted in Billing Schema of
Production server for service dismantled.
2. Table created in INC_INT schema of Application Server for Integration
Purposes of NC Manager with BMS (Billing) Industry.
3. 2280 records updated in IND schema of Production server for Extension
of Due date (Both Legacy and ISU).
4. 23150 records inserted and 86 records updated in Billing Schema of
Production server for Update in Meter Details of Ordinary.
5. 6 records inserted in Billing schema of Production server for Special
minus cash .
6. 25206 records updated and 12433 records inserted in Billing Schema
of Production server for Update the Meter Number, Meter Make, NOD
and Meter Rent.
7. 185024 records inserted and procedures executed in Billing schema of
Production server for data Mapping - updates (PMT's) -- Lyari-II &
Orangi-I.
8. Backup of Billing Production Standby moved to TAPE.
9. Oracle Client Installation has been done on 03 PCs.
10.Resolved replication error of 06 BOCs.
11.03 BMS exe problem and TNS service Configurations.
12.02 procedures BMD/TMD Cutover Simulation (Ordinary) executed on
multitier server.
13.20 procedures BMD/TMD Cutover Simulation (industry) executed on
multitier server.
14.01 industry user created on Application server.
15.45 Users failed login attempt issues have been resolved on ISU, CRM
& BW servers.
16.12 User accounts have been created on ISU, CRM, BW (QA+DEV+PRD
server).
17.08 User accounts have been deleted on ISU, CRM, BW (QA+DEV+PRD
server).

18.186 Authorizations have been provided to users.

19.45 Users password have been reset on SAP servers, requests came
through IT Helpdesk and Approved Emails.
20.176 Transport requests have been imported on ERP, ISU, CRM & BW
servers.
21.Backup of ISU, CRM, BW Standby servers moved to TAPE.
22.Export Taken of ISU, CRM, BW (DEV+QA) .
23.Backups of ISU, CRM, BW with RMAN (incremental + offline) moved to
TAPE.
24.63 transports have been imported for newly created (ISU PRD Copy)
server.
IT GOVERNANCE
1. ArcSight Statistics:
i. Alerts/Week Generated by ArcSight= 609
ii. Events/Week=22.55 Million
2. Seven (7) User Account Management cases forward to WPM for
action.
3. KESC Data Retention Policy for Duplicate Bills is forwarded for
approval.
4. Flex Connector for QlickView installed.
5. KESC SOP for ITG Meeting Rooms Reservation is created and forward
for approval.
6. KESC-event-log-management-policy, Schedule of monitored
machines for SIEM sent for review.
7. KESC Website_Domain Management Policy forwarded for approval.
8. KESC Policy for Internet Acceptable Usage v2.0 is created and
forward for approval.
9. Review of KESC-Incident-Response-Policy & Procedure is done with
SVC and NWC. Forward for approval.
10.KESC VPN Access Policy v2.1 is created and forward for review.
11.KESC Remote Desktop Connectivity Approval Policy and Procedure is
created and forward for review.
12.KESC Standard Operating Procedure for Speaker Account Mailbox
Management is created and forward for approval.
13.KESC-password-policy- User level new version created and forward
for review.
14.KESC-password-policy- System level new version created and
forward for review.
15.Financial analysis started for services aligning with ITIL standards.
i. Cost Analysis of Service LAN
ii. Cost Analysis of Service LAN
iii. Cost Analysis of Service WAN
iv. Cost Analysis of Service IP Phone
v. Cost Analysis of Service Email
vi. Cost Analysis of Service BB
vii. Cost Analysis of Service Operation
16.Policies started for services aligning with ITIL standards.
i. Formation of Policies and SOP's LAN Services
ii. Formation of Policies and SOP's Wan Services
iii. Formation of Policies and SOP's IP Phone Services
iv. Formation of Policies and SOP's Email Services
v. Formation of Policies and SOP's BB Services
vi. Formation of Policies and SOP's Operation Services
17.Implementation of Standards process:
i. Establish the Project Team
ii. Determine Project Scope

iii. Develop Activities of the Project

iv. Preparing sheet of Categorization of Services
v. Developing List of services
Email Services

Blackberry Services
LAN Services

 Cash Processing Services

Billing Services
Cash missing Services
18.Snap 1 Shows Trend Analysis of Failure Attempts on Domain Services
for the Months of MAR,APR,MAY & JUN
Snap 2 Shows Trend Analysis of Failure Attempts on Email Services for the
Months of MAR,APR,MAY & JUN

Cheques Ready.
1.2M released.
3.6M released

Procurement Summary
IT FBA
1. PR Raised
= 00
2. PO Issued
=01
3. GRN/SES Processed
= 14
4. Invoices
=01
5. Equipment Issued
= 01
6. Equipment Received
= 37
Helpdesk
1. New Requests
49
2. Approved
52
3. Reject
02
4. Pending
231
Major Challenges
Delays in vendor payments due to cash flow problems, some payments such
as JBL, DWP, and Premier Systems etc. Important one time pending
payments:
Delays in vendor payments due to cash flow problems.
Important one time payments:
1. ABACUS
5.5M Additional Services
2. OraTech
7M for Oracle renewal
3. Arwen Tech
5M
4. MEGAPLUS
7.8M for new Servers
5. DWP
1.6M 6KVA UPS
6. GBM
5th installment of 5.8M due
Coordination with FBA, C&A and Treasury for release of IT payments
Remarks

Jobs In Hand / Ongoing Jobs

Area
Complaints

Type
CRT/LCD
Desktop
IP Phone
Network
Notebook
Other
Printer
Scanner
Telephone

No. of Service
6
94
14
16
5
1
29
4
5

No. of Soft Close

6
81
12
12
4
1
25
3
3

UPS
Complaints Total
ActiveSync Feature
Billing User - BMS
Cash Missing
Consumer Statement
Email / Domain
Email Password Recovery
Email/Domain-3p (Third Party)
Internet
IT Hardware
IT Hardware Enhancement
IT Software
Multimedia
Network Node
SD and SCC
Smartphone
Smartphone - IT
Transfer of Assets
VOIP / Other Phone - Local

Requests

Requests Total
Old portal requests
SAP

New account created

Account Blocked
SAP Password Recovery

1
175
4
2
38
11
19
11
3
14
20
27
2
5
5
31
1
3
9
8
213

1
148
0
1
2
4
4
5
0
3
0
1
1
0
0
20
0
0
2
1
44
15
23
175