Elaine Barker-Mance

2690 Spinnaker Drive

Aurora Illinois 60503
(708) 288-1522 (VM)
ElaineMance@gmail.com

WORK EXPERIENCE:
Election Judge Aurora Election Commission 2012-2014

Customer Complaint Clerk:

Investigated customer complaints about damaged packages, service or missed deliveries
Examined pertinent information to determine accuracy of customer complaint and to
determine responsibility for errors
Notified customer and designated personnel of findings, adjustments, and recommendations
Recommended changes to management to improve service and procedures to prevent future
complaints
Inspected packages to determine accuracy of complaint, traced missing merchandise
Followed up on recommended adjustments to ensure customer satisfaction
Data Entry Clerk:
Operated keyboard and other data entry device to enter data into computer
Entered alphabetic, numeric, and symbolic data from source documents into computer using
data entry device including keyboard or scanner
Compared data entered with source documents and detected and corrected errors
Deleted incorrectly entered data and re-entered correct data
Maintained record of completed work
Receptionist:
Received calls, determined nature of visit, and directed calls to proper agency or person
Directed caller to destination and recorded name, time of call, nature of business, and person
called upon
Typed memos, correspondence, reports, and other documents
Collected and distributed mail and messages, made appointments and answered inquiries
Maintained postings on bulletin boards
Reviewed and routed incoming mail

Elaine Barker-Mance -2

Homemaker:
Managed schedules and logistics for a family of three
Balanced priorities to create and implement a budget
Negotiated with suppliers, Paid invoices. Reconciled accounts
Worked with teachers to closely monitor academic performance of children
Planned, organized, and supervised extracurricular school activities
Mediated disputes among family members and facilitate solutions, Established clear
requirements and discipline children
Drove children to schools, team sports, music lessons, and more, Shopped for clothing, food,
and supplies
Child Care provider:
Prepared and served nutritious meals
Motivated, coached, and counseled children to develop skills and taught model ethics
Maintained clean home and cleaned clothes for children
Monitored environment and household items to ensure the safety of small children
Provided First aid and nursed minor illnesses
SPECIAL SKILLS:
Knowledgeable with Microsoft Applications to include WIN 95, 98, 2000, XP, Vista, Word
PowerPoint, Excel. Operate various copiers and fax machines, and other office equipment.
Experienced customer service skills, strong organizational and communication skills, self
motivated, Consistent and Flexible.
Training:
Microsoft Applications Training, DE Technical community college, 12 Hours
Basic Information Technology Course, Village of Bellwood Community Center, 16 Hours
Entry-Level Management Training, United States Postal Service, 8 Hours
Computer Science Training Course, American Banking Institute, 12 Hours
Data Entry Training Program, Statistical Tabulating Corporation, 4 Hours
Education:
Some College, Business Studies 24 Semester hours Columbia College Chicago, IL 60605
WORK HISTORY:

Self Employed, Child Care Provider: April 2007- March 2009

Self Employed, Homemaker: January 2004-March 2007
United States Postal Service, Letter Carrier: October 1988- December 2003