GENDER

No. of Respondents

MALE
FEMALE
TOTAL

19
11
30

GENDER
20

19

15
11
10

No. of Respondents

5
0
MALE

FEMALE

INFERENCES: we have selected 30 respondents, out of which 19 are Male and 11 are female.

OCCUPATION
STUDENT

No. of Respondents
30

TOTAL

30

OCCUPATION
35
30

30

25
20
No. of Respondent

15
10
5
0
student

INFERENCES: Out of 30 respondent all the respondent are students.

LEVEL OF EDUCATION
High School
Bachelor
Masters
PhD
TOTAL

No. of Respondents
0
10
20
0
30

LEVEL OF EDUCATION
25

20

20
15

10

10
5

No. of Respondents

0
High School

Bachelor

Masters

PhD

INFERENCE: We have take 30 respondents, out of which 10 have completed Bachelor and 20 have
completed masters.
ANNUAL INCOME
Less Than 1 Lakh
1 Lakh To 2 Lakh
2 Lakh To 4 Lakh
More Than 4 Lakh
TOTAL

No. of Respondents
16
7
5
2
30

ANNUAL INCOME
20

16

15
10

No. of Respondents

5
2

0
Less Than 1
Lakh

1 Lakh To 2
Lakh

2 Lakh To 4
Lakh

More Than 4
Lakh

INFERENCES: Out of 30 Respondents, 16 have income Less than 1 Lakh, 7 have income level of 1 Lakh to
2 Lakh, 5 have income level of 2 Lakh to 4 Lakh and 2 have income more than 4 Lakh.

NAME OF BANK MAINTATING ACCOUNT

AXIS BANK
SBI
BOB
ICICI
PNB
INDIAN BANK
KARNATAKA BANK
HDFC
TOTAL

No. of Respondents
3
10
4
4
2
2
2
3
30

NAME OF BANK MAINTAING ACCOUNT

15
10
5

10
3

3
No. of Respondents

INFERENCES: Out of total respondents (30), 3 maintain account in Axis Bank, 10 maintain account in SBI,
4 maintain account in BOB, 4 maintain account in ICICI, 2 maintain account in PNB, 2 maintain account in
Indian Bank, 2 maintain account in Karnataka Bank and 3 maintain account In HDFC Bank.
BANK IN WHICH YOU HAVE ONLINE BANKING
SBI
BOB
HDFC
PNB
AXIS
TOTAL

NO. OF RESPONDENT
14
5
4
4
3
30

BANKS USED FOR ONLINE BANKING

SBI

10%

BOB

13%
47%
13%

HDFC
PNB

17%

AXIS

INFERENCES: Out of 30 respondents which is equal to 100% of respondents, 47% have online banking in
SBI, 17% have online banking in BOB, 13% have online banking in HDFC, 13% have online banking in PNB
and 10% have online banking in Axis bank.

VISTING BANK BRACH

Never
1 To 4 Times
5 To 8 Times
9 To 12 Times
more than 12 Times
TOTAL

No. of Respondents
10
13
3
2
2
30

VISITING BANK BRANCH

14
12

13

10
10
8
6

No. of Respondents

4
2

3
2

0
Never

1 To 4
Times

5 To 8
Times

9 To 12 more than
Times 12 Times

INFERENCES: Out of the 30 respondents, 10 of them never visit the bank branch, 13 of them visit the
bank 1 to 4 times a month, 3 of them visit 5 to 8 times a month, 2 of them visit 9 to 12 times a month
and 2 of them visit more than 12 times a month.
FREQUENT IN USING ATM
Never

No. of Respondents
3

1 To 4 Times

14

5 To 8 Times

9 To 12 Times

more than 12 Times

TOTAL

30

FREQUENT IN USING ATM

16
14
12
10
8
6
4
2
0

14

No. of Respondents
5
3
Never

1 To 4
Times

5 To 8
Times

9 To 12
Times

more than
12 Times

INFERENCES: Out of the 30, Total respondents, 3 of them never use the ATM, 14 Of them use ATM 1 to
4 Times a month, 5 of them use ATM 5 to 8 times a month, 4 of them use ATM 9 to 12 Times a month
and rest 4 Of them use ATM more than 12 times a month.
TYPICAL REASON FOR VISITING BANK BRANCH
Make a Deposit
Investment Advise
Balance Enquiry
Cash Withdrawal
Others
TOTAL

No. of Respondents
13
4
3
6
4
30

TYPICAL REASON FOR VISITING BANK

14
12
10
8
6
4
2
0

13

6
4

No. of Respondents

INFERENCES: Out of the 30 Respondents, 13 visit bank for deposit money, 4 of them visit bank for
Investment advice, 3 of them visit bank for balance enquiry, 6 of them visit bank for cash withdrawal
and rest 4 of them have Others various reason of typically visiting bank branch.

ONLINE PURCHASES
YES
NO
TOTAL

No. of Respondents
22
8
30

ONLINE PURCHASE
25
20

22

15

No. of Respondents

10
5

0
YES

NO

INFERENCES: Out of the 30 respondents take as the sample, 22 have purchase a product online and 8 of
them have not purchase the product online.
FREQUENT OF ONLINE PURCHASES
Never
1 To 4 Times
5 To 8 Times
9 To 12 Times
more than 12 Times
TOTAL

No. of Respondents
5
8
9
4
4
30

FREQUENT OF ONLINE PURCHASES

10
8
6
4
2
0

8
5

9
4

4
No. of Respondents

Never

1 To 4
Times

5 To 8 9 To 12 more
Times Times than 12
Times

INFERENCES: Out of 30 Respondents, 5 have never Purchase the product online, 8 of them have
purchase the product 1 to 4 times a month, 9 of them have purchased for 5 to 8 times a month, 4 of
them have purchased 9 to 12 times a month and 4 have purchased more than 12 times a month.

PAYMENT MODE FOR ONLINE PRODUCT

COD
Using Debit Or Credit Cards
Internet Banking
Cheque
TOTAL

No. of Respondents
16
6
4
4
30

MODE OF PAYMENT FOR ONLINE

PRODUCT
20
10
0
COD

Using Debit Internet

Or Credit Banking
Cards

Cheque

No. of Respondents

INFERENCES: Out of the Total respondents (30), 16 of them have paid by COD while online purchases, 6
of them have paid using debit or credit card, 4 of them have paid by using Internet Banking and 4 of
them have paid using Cheque.
FREQUENT IN USING ONLINE BANKING
Never
1 To 4 Times
5 To 8 Times
9 To 12 Times
more than 12 Times
TOTAL

No. of Respondents
8
10
6
4
2
30

FREQUENT IN USING ONLINE

BANKING
14
15
10
5
0

3
No. of Respondents

Never 1 To 4 5 To 8 9 To 12 more
Times Times Times than 12
Times

INFERENCES: Out of the total Respondents (30) taken as the sample, 6 have never use the online
banking, 3 of them use online banking 1 to 4 times a month, 14 of them use online banking 5 to 8 times
a month, 4 of them use online banking 9 to 12 times and remaining 3 of them uses online banking more
than 12 times.

FREQUENT IN MAKING PAYMENT USING ONLINE BANKING

Never
1 To 4 Times
5 To 8 Times
9 To 12 Times
more than 12 Times
TOTAL

No. of Respondents
6
3
14
4
3
30

FREQUENT IN MAKING PAYMENT USING

ONLINE BANKING
14
14
12
10
8
6
4
2
0

6
4

Never

1 To 4
Times

5 To 8
Times

9 To 12
Times

No. of Respondents

more
than 12
Times

INFERENCES: Out of the 30 respondents, 6 of them never make payments using online banking, 3 of
them use online banking to make payments 1 to 4 times a month, 14 of them use online banking to
make payments 5 to 7 times a month, 4 of them use online banking to make payments 9 to 12 times a
month and remaining of them use online banking to make payments more than 12 times a month.

SATISFIED WITH ONLINE BANKING

No. of Respondents

YES

23

NO

TOTAL

30

SATISFIED WITH ONLINE BANKING

23%

YES
NO

77%

INFERENCES: Out of the total respondent (30) which is 100%, 77% are satisfied with online banking and
23% are not satisfied with online banking.
Most Secure Online Banking
CITI BANK
BOB
HDFC
SBI
PNB
ICICI
AXIS
TOTAL

No. of Respondents
3
4
5
8
3
5
2
30

MOST SECURE ONLINE BANKING

8
8
7
6

5
4

4
3

No. of Respondents

2
1
0
CITI BOB HDFC
BANK

SBI

PNB

ICICI

AXIS

INFERENCES: Out of 30 respondents, 3 of them support CITI Bank for most secure online banking, 4 of
them support BOB, 5 Of them support HDFC, 8 Of them support SBI, 3 of them support PNB, 5 of them
support ICICI and 2 Of them support AXIS bank for most secure online banking services.
Ratings Towards online banking services of SBI

No. of Respondents

Worst

Almost Good

Good

Very Good

Excellent

TOTAL

30

RATINGS TOWARDS ONLINE BANKING

SERVICE OF SBI
4, 14%
7, 23%

4, 13%

Worst
Almost Good
Good
Very Good
Excellent

8, 27%

7, 23%

INFERENCES: Out of the 30 respondents taken as the sample of this study which is equal to 100%,
14% responds that the online banking service of SBI is worst.
13% responds that the online banking service of SBI is almost good.
23% responds that the online banking service of SBI is good.
27% responds that the online banking service of SBI is very good.
23% responds that the online banking service of SBI is Excellent.

Rating Towards online Banking Service Of ICICI

No. of Respondents

Worst

Almost Good

Good

Very Good

Excellent

TOTAL

30

RATINGS TOWARDS ONLINE BANKING

OF ICICI
6, 20%

4, 13%

4, 13%

Worst
Almost Good
Good
Very Good
Excellent

8, 27%
8, 27%

INFERENCES: Out of the 30 respondents taken as the sample for this study which is equal to 100%.
13% responds that the online banking service of ICICI is worst.
13% responds that the online banking service of ICICI is almost good.
27% responds that the online banking service of ICICI is good.
27% responds that the online banking service of ICICI is very good.
20% responds that the online banking service of ICICI is Excellent.