Cuckoo Lover User Manual

User Manual
www.cuckoolover.com.my
(Version 2015.11.001)
Working best with
CONTENT
Introduction .
System Requirements ..
Registration & First Time Login
Register Cuckoo Lover Account ..
First Time Login To Cuckoo Lover ..
Lost Activation Code
Forgot Password
Top Menu ..
Home .
Change Password .
Logout ..
My Cuckoo
My Cuckoo Product .
My Invoice
Tax Invoice Search..
Make Payment..
My Payment History
Warranty Registration
Fun With Cuckoo
Cuckoo Recipe .
Cuckoo Video
Cuckoo Brand Store
Cuckoo On Map .
Cuckoo Malaysia
Official Website ..
Contact Us .
Cuckoo Product .
Download ..
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Introduction
Cuckoo Lover is a modern web based customer portal which is provides a fast and secure system for
sharing and exchanging information. It allows a reduction environmental waste by corresponding
electronically instead of handling paper. Besides, Cuckoo Lovers user can save time and costs to get the
relevant information by self-service, just like the online banking system.
Cuckoo Lover is designed and developed with responsive web layout design, so that the user interface
in Cuckoo Lover may different in mobile and desktop version.
System Requirements
To access and use the Cuckoo Lover, you need an email account and high-speed internet access and the
following:
Web Browser : Google Chrome, Internet Explorer (Version 10.0 or higher), Mozilla Firefox, Apple
Safari
Operating System : Microsoft Windows (Version XP or higher), IOS, Android
Cuckoo Lover is working best with GoogleMaps, Waze, Adobe, GoogleDocs and YouTube.
Registration & First Time Login

Register Cuckoo Lover Account
To register Cuckoo Lover account, you need an active email.
1. Read terms & condition and fill up personal information
To link with your purchase product(s), kindly register Cuckoo Lover account by using the
email address which you register to Cuckoo during purchase time.
A confirmation email will send to your registered email upon successfully sign up.
2. Check your email inbox and activate your Cuckoo Lover account
Click the activation link (shown at above) in the email message to activate your Cuckoo
Lover account.
You can only login to Cuckoo Lover after activate account.
First Time Login To Cuckoo Lover

For first time login, you need the temporary password which is provided in the confirmation email.
1. Key in your email address for your username.

2. Key in the temporary password which is given in the confirmation email.
3. Press
button to log on.
Lost Activation Code

Ask Cuckoo Lover to resend you the activation code if you not receive or lost the activation code.
1. Click LOST ACTIVATION CODE link.

2. Key in your registered email in the username column.
3. Press
button to ask Cuckoo Lover resend you the activation code.
A resend confirmation email will send to your email inbox.

Click the activation link in the email message and login to Cuckoo Lover.
Forgot Password
Reset your password if you forgot your login password.
1. Click FORGOT PASSWORD link.

2. Key in your registered email in the username column.
3. Press
button for the next step.
4. Press
button to request the password reset link.
5. Click on the password reset link (provided by Cuckoo Lover) in your email.
6. Key in your new password and re-type password.

7. Press
8. Press
button to reset your password.
and login to Cuckoo Lover with your new password.
Top Menu
Menu on the top is allowing you to navigate to different pages in Cuckoo Lover. The appearance is
different in desktop and mobile version. Simply click on the menu to expand the menu item.
Home
Home is the first page after you login to Cuckoo Lover. You may return to home page everywhere by
clicking the
button on the top menu.
There are two lists in the home page, one is Unpaid Invoice list, and another one is Warranty
Registration list.
Unpaid Invoice
Unpaid invoice list is showing you all your unpaid invoice in a list, so that you can easily to monitor your
unpaid invoice.
Hidden function: click on the underlined invoice number/sales number to show more information.
Click
to open more functions in Unpaid Invoice list.

: View to view the selected invoice in PDF format.
: Download to download the selected invoice into your device in PDF format.
: Send Email to email the selected invoice in PDF format to your email account.
Warranty registration list is showing you the awaiting warranty registration record in a list, so that you
will not missed out the chance to register for the additional Cuckoo Warranty (Natural Care Service
Package). Your warranty registration list might not display any item if you do not have any awaiting
warranty for register.
Hidden function: click on the underlined sales number to show more information.
Click
to open more functions in Warranty Registration list.

: View Sales to view the selected sales order information.
: Register Now to register warranty (Natural Care Service Package).
Change Password
For safety purpose, we recommended you to change your own password after first time login or change
your password periodically.
Click
at the top menu to change password.
1. Key in your current password.

2. Key in your new password and re-type password.
3. Press
button to change password.
Logout
Click
at the top menu to log out from Cuckoo Lover.
10 | w w w . c u c k o o l o v e r . c o m . m y
My Cuckoo
My Cuckoo Product
My Cuckoo Product is showing you all the Cuckoo product(s) you have purchased. You can easily keep
track your order with us.
Hint : Only the product sold by Cuckoo International (MAL) Sdn Bhd will display at here.
You may find out your desired order by using advanced search.
Put in your criteria(s) and press

find all your purchased product(s).
button to find your desired order, or press
button to
Hidden function: click on the underlined sales number to show more information.
Click
to open more functions in Warranty Registration list.

: View Sales view sales orders information.
: View Ledger view sales orders billing and payment transaction(s).
View Sales
Sales order information display in several tabs. Click on the tabs title on the top to switch to another
tab of information.
Hidden function: click on the underlined information to view details.
Click
(if has any) to access more functions.
My Invoice
You may search your tax invoice or make payment to the unpaid invoice in this module.
Tax Invoice Search

This page is allowing you to search your tax invoice in Cuckoo Lover. Just put in your criteria(s) and
find for your desired tax invoice.
Hidden function: click on the underlined invoice number to view more details.
Click
to open more functions.

: View to view the selected invoice in PDF format.
: Download to download the selected invoice into your device in PDF format.
: Send Email to email the selected invoice in PDF format to your email account.
Make Payment
This page is allowing you to make payment online. We are using MOLPay payment gateway which is a
high security and trusted payment gateway in Malaysia for our online payment process. MOLPay is
also one of the largest Internet companies in Southeast Asia.
For more information about MOLPay, kindly refer to www.molpay.com

Notes :
1. Please do not refresh, redirect or close your payment window while payment is processing.
2. Payee name show on your bank transaction :
a. Credit Card : Cuckoo International (MAL) Sdn Bhd
b. Online Banking : MOLPay Sdn Bhd
c. Others : MOLPay Sdn Bhd
Available payment channel:
** For other banks, please select FPX for payment.
Steps to make payment:

1. Select your payment item
Tick on your payment item(s)
Click
Click
to proceed to next step.

to see the payment guide.
2. Fill up payer information and select your payment channel
Fill up the payer information

o Name, email and payment description will pre-set in the page, you may change it as your
interest
Select your payment channel
o Click on the payment channel button to proceed to payment
Demonstration in this user manual is by using CIMBClicks.
3. Make Payment
Confirm payment information in MOLPay page
Click
to proceed to online banking page. (Different payment channel might has
different proceed page)
Login to your bank account (Login is not necessary if you are using credit card as your payment
channel)
Select and confirm your bank account and payment amount (Credit card info is require if you are
using credit card as your payment channel)
o We will NOT store your bank account / credit card information into our system.
Request and key in the TAC or OTP from your account/credit card issue bank
Clicks submit button and process the payment.

o Please do not refresh, redirect, or close the window while the payment is processing.
o The payment window might auto-redirect to few of pages for the payment process.
o Please wait until your payment window is auto-redirect back to our CuckooLover page.
Get your payment result in CuckooLover page
My Payment History
This page is showing you all the payment record(s) you have made in CuckooLover. The records are list
up from latest to oldest.
1. Put in your criteria.

2. Click
to search your payment record(s) by your input criteria.
3. Click
to see all your payment record(s).
Click

: View Payment to view the selected payment information.
This screen is show you the payment information.
Click the tab of title [Payment Item] to expand the tab to see the payment item in the payment
transaction.
Click
to back to payment search page.
Warranty Registration (Only available for Cuckoo special promotion product)

This page is to list up all your awaiting warranty (Natural Care Service Package) for register.
Hidden function: click on the underlined sales number to view more details.
Click

: View Sales to view sales order information.
: Register Now to register Natural Care Service Package
1. Key in your Cuckoo products serial number.

2. Press
to register your Natural Care Service Package.
Fun With Cuckoo

Cuckoo Recipe
In this page, you can find and view for Cuckoo recipe in either form of book recipe or video recipe.
Book Recipe
Click advanced search if you want to find the book recipe with your own criteria(s).
1. Put in your criteria(s).

2. Click
to find the book recipe with your input criteria(s).
3. Click
to retrieve all book recipes in Cuckoo Lover.
Click

: View Recipe to view the selected book recipe in PDF format.
: Download Recipe to download the selected book recipe into your device in PDF format.
: Email Recipe to email the selected book recipe in PDF format to your email account.
(Screenshot from one of the Cuckoo book recipe which is open with GoogleDocs in Cuckoo Lover)
Video Recipe
Feel lazy to read? Cuckoo Lover has video recipes other than Cuckoo book recipes for you, to watch,
follow & cook it! Enjoy and have fun with our Cuckoo video recipes!
Click the tab (which is high-light with red box) as shown at above to watch our Cuckoo video recipes.
(Screenshot from one of the Cuckoo video recipe which is open with YouTube in Cuckoo Lover)
Press
or
to pause and play the video.
Press
or
to fast backward and forward the video.
Adjust in
Press
Press
to mute or adjust level of volume.

to adjust video setting.
to select more Cuckoo video recipes.
Simply click on other video recipes to continue to watch the next!

Press
to share the video.
Cuckoo Video
You can now watch & enjoy our Cuckoo video in Cuckoo Lover to know more about on us!
(Screenshot from one of the Cuckoo video which is open with YouTube in Cuckoo Lover)
** The video functions are same to the functions we discuss in Cuckoo Video Recipe at above. (Please
refer back for the video & playlist functions)
Cuckoos videos are group in categories. You can choose what related topic you want to watch instead
of playing one by one.
Click on the topic and Cuckoo Lover will bring you to the related videos.
Cuckoo Brand Store

Want to feel and try Cuckoos product? Looking for Cuckoos brand stores ?
Now you can easily find and locate our Cuckoo Brand Store in Cuckoo Lover. Try to navigate to us by
GoogleMaps or Waze with your mobile device.
Working with:
1. Select state.
2. Press
to find Cuckoos brand store with your selected state.
3. Press
to see all Cuckoos brand stores.
4. Scroll the list to see the following Cuckoos brand stores.
Cuckoo Brand Store Image Gallery
Press
to open image gallery.
Press
or
Press
or
to view previous and next image.

to start and stop slideshow.
Navigate To Cuckoo Brand Store

Reminder: you must install the apps in your mobile device before you navigate to us.
Press
to start GoogleMaps.
Press START NAVIGATION to start navigates.
Press
to start Waze.
Press GO to start navigates.
Cuckoo On Map
In this page, you can search where we are and view us on map. You can search by state or branch type,
such as HQ, NCSC (Service Centre), Brand Store, Brand Shop etc.
1. Click
to search with your selected criteria.
2. Click
to view all Cuckoos branches.
3. Click
or
or
or
or
to easily filter Cuckoos branch type.
In Map
Click on the pin-point to view branchs information.
Scroll the zoom bar or your mouse to adjust zoom level.
Drag
into the map to view street view.
Branch List
There is a branch list at bottom of the page which is show you Cuckoos branch information.
Scroll the list to view more branches.

Click on
or
to navigate to our Cuckoos branch with your mobile device.
Cuckoo Malaysia
Official Website
You can easily redirect to our Cuckoos official website by this link.
http://www.cuckoo.com.my
Contact Us
Feel free to contact us? Click here. Cuckoo Lover will redirect you to [Contact Us] function page in our
official website.
http://www.cuckoo.com.my/helpdesk.htm
Cuckoo Product
Click here to view Cuckoos products in official website. In here, you can see the Cuckoo products
specification. Besides that, you can also read why you should choose Cuckoo and what Cuckoo Natural
Water is.
http://www.cuckoo.com.my/products.htm
What is Cuckoo Natural Water ?
Why you should choose Cuckoo ?
Download
A space we share files with you. You may easily download, view or email the files here.
Click

: View to view the selected file online.
: Download to download the selected file into your device.
: Send Email to email the selected file to your email account.

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User Manual

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Registration & First Time Login

You can only login to Cuckoo Lover after activate account.

First Time Login To Cuckoo Lover

1. Key in your email address for your username.

button to log on.

Lost Activation Code

1. Click LOST ACTIVATION CODE link.

button to ask Cuckoo Lover resend you the activation code.

A resend confirmation email will send to your email inbox.

1. Click FORGOT PASSWORD link.

button for the next step.

button to request the password reset link.

6. Key in your new password and re-type password.

button to reset your password.

and login to Cuckoo Lover with your new password.

to open more functions in Unpaid Invoice list.

to open more functions in Warranty Registration list.

at the top menu to change password.

1. Key in your current password.

button to change password.

at the top menu to log out from Cuckoo Lover.

Put in your criteria(s) and press

button to find your desired order, or press

to open more functions in Warranty Registration list.

Hidden function: click on the underlined information to view details.

(if has any) to access more functions.

Tax Invoice Search

to open more functions.

For more information about MOLPay, kindly refer to www.molpay.com

Available payment channel:

** For other banks, please select FPX for payment.

Steps to make payment:

Tick on your payment item(s)

to proceed to next step.

2. Fill up payer information and select your payment channel

Fill up the payer information

Demonstration in this user manual is by using CIMBClicks.

Confirm payment information in MOLPay page

Clicks submit button and process the payment.

1. Put in your criteria.

to search your payment record(s) by your input criteria.

to see all your payment record(s).

to open more functions.

This screen is show you the payment information.

to back to payment search page.

Warranty Registration (Only available for Cuckoo special promotion product)

to open more functions.

1. Key in your Cuckoo products serial number.

to register your Natural Care Service Package.

Fun With Cuckoo

1. Put in your criteria(s).

to find the book recipe with your input criteria(s).

to retrieve all book recipes in Cuckoo Lover.

to open more functions.

to pause and play the video.

to fast backward and forward the video.

to mute or adjust level of volume.

to select more Cuckoo video recipes.

Simply click on other video recipes to continue to watch the next!

to share the video.

Cuckoo Brand Store

to find Cuckoos brand store with your selected state.