Jamal Matthews

5454 Peterson Lane Apt. 2077

Dallas, TX 75240
Cellular: (214) 317 - 2675
E-mail: jamalwmatthews@ymail.com

Objective
Seeking a position in networking or technical support, that will utilize my
computer skills and my customer service experience with opportunity for
professional growth.

Qualification Highlights
Prototyped system upgrades to identify potential problems and learned to
operate and troubleshoot new systems.
Developed and implemented desktop computing and networking standards
and procedures to simplify network environment and troubleshooting.
Built, maintained, and repaired computer systems to improve speed,
reliability, and efficiency of operation.
Collected frequently asked questions and wrote formal answers to ensure
accuracy of responses and consistency with other Help Desk personnel.
Successfully manage sensitive project data relied on to ensure safety,
security, and transfer of current, accurate information where human lives are
at stake.
Launched security checks of servers and networks to verify adequate virus
protection and compliance with corporate procedures.
Monitored available disk space to ensure sufficient space for regular
operations.
Monitored & operated Invision, Cerner Millennium and VMWARE.

Experience
Texas Health Resources
Computer Operator I, 2007 - 2009
Accompanied in full system tape backups and emergency tape recoveries.
Maintained data security and ensured the integrity of any information added
to the database.
Checked weekly back up of energy management data.
Operated computer help desk assisting users with problems and solutions.
Addressed troubleshooting of computer systems and related equipment.
Administered software and mechanical upgrades.
Checked hardware and software support and installation.
Diagnosed hardware problems with modems, printers, cables, or telephones.
Conducted in-home repair of computer systems and related equipment by
removing and replacing components or reconfiguring and restoring systems.
Formulated troubleshooting of computer systems and related equipment
Approved of routine maintenance on all types of computer equipment and
printers.

Apex, Dallas, TX
Computer Operator I, 2007 - 2008
Maintained data security and ensured the integrity of any information added
to the database.
Checked weekly back up of energy management data.
Operated computer help desk assisting users with problems and solutions.
Cataloged routine maintenance on all types of computer equipment and
printers.
Administered software and mechanical upgrades.
Checked hardware and software support and installation.
Diagnosed hardware problems with modems, printers, cables, or telephones.

Telvista, Dallas, TX.

DSL Tech Support, 2007 - 2007
Investigated and resolved complaints through grievance process.
Displayed professionalism and product knowledge, which contributed to an
increase in inquiry-to-order capture rate.
Provided a high level of customer service and client relations based on
outstanding communication and interpersonal skills.
Maintained trouble-ticket system to record and track user calls and e-mails.
Analyzed and monitored existing network for efficiency and effectiveness,
including server performance, activity, memory and disk space.
Operated computer help desk assisting users with problems and solutions
Used troubleshooting software like Remedy, NxTT, and Whiteboard.

Mastech, Carrolton, TX.

Satellite Technician, 2007 - 2007
Implemented satellite installation and upgrades.
Used coaxial cable for networking & routing.

Education
Certificate, Microcomputer Maintains & Networking, 2006
Richland College, Dallas, TX
HP IT Essentials I: PC Hardware and Software
HP IT Essentials II: Networking Operating Systems

Computer Repair, 2005

Professional Technology Institute, New Orleans, LA
Proficiency in computer installation and configuring hardware and software
such as Microsoft Windows 98, ME, NT installation. Skills in configuring,
maintaining and troubleshooting basic LAN, WAN, Ethernet Specifications:
TCP/IP protocol.

Computer Information Technology, 2003

Delgado Community College, New Orleans, LA
Computer hardware and software installation.
Proficiency in Visual Basic I

Skills
Risk Management
System/Network Process Controls
Disaster Recovery
HP Network Devices
Wireless Local Area Networks (LAN)
System Upgrades
Software Diagnostics
Networking Technologies
Troubleshooting/Problem Solving

Awards
Microcomputer Maintains & Networking Technician Certificate, Internet
Computer Essentials Certificate, Network Essentials Certificate, Wireless
Network & Routers Certificate, PC Security Certificate, 2006
Richland College Dallas, TX.