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2008 TechTarget
Yoav Eilat is the Senior Product Marketing Manager of business applications and quality solutions for software at HP.
Dennis Janecki is a Global Alliance Manager at Infosys Technology Systems in charge of their work with HP.
Shashank Shukla is a Senior Consultant at Infosys Technology Systems.
Copyright 2008 HP. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws.
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Mitigating Risk
Mitigating risk is a key driver of innovation in CRM
quality improvement efforts. This is especially, but
not only, true in the financial services industry. IT
systems and processes play a central role in risk management. It is essential to build IT systems in a way
that minimizes risk and to test those systems to be
sure they are functioning properly.
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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components or steps that occur in the business process itself. Use quality management solutions like HP
Quality Center (QC) and Business Process Testing
(BPT) that allow accurate modeling of business processes in the tests. Third, invest for reuse and ease of
maintenance. Build tests in the most modular way
feasible, so they can be mixed and matched. This
enables faster test assembly when business applications change and tests need to be updated. This is
important when Siebel or any other business application is being implemented and also when it is going
into production. Building a solid testing foundation
ensures ease of maintenance over the lifetime of the
application, even as major upgrades, minor releases,
and support packs are developed.
Reduce upgrade and maintenance costs by minimizing modifications to the existing suite.
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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fewer resources. HP and Infosys kept these challenges in mind in building their solution. Their test
automation suite provides adequate test coverage
that saves setup time and minimizes costs for functional testing of scripts, including disparities between
business team demands and QA functional testing.
The Infosys-HP BPT solution leverages the accelerators provided to give Siebel customers a preconfigured test suite that has reusable test components
and Infosys Influx tools for process mapping. Infosys
Influx tools are a collection of methodologies supported by tool sets and best practices in the area of IT
solution blueprinting. These methodologies use a
prescriptive approach to document IT solution
requirements and translate them into high-level blueprints for design and development. This leverages the
capability to deliver solutions that are flexible and
easy to implement. It also provides a suite of standardized templates and best practices with accelerators and estimation tools.
Figure 1
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 2
Siebel is built on top of the HP Business Process
Testing platform. It utilizes Siebel Out-of-the-Box
(OOB) Process Maps built on the Infosys tool Influx
and is built around the Siebel testing navigator. The
solution contains HPs QTP, QC, and LoadRunner. It
is essentially a prebuilt HP BPT solution that addresses
a number of the business needs and challenges
encountered when implementing testing requirements
in a Siebel environment.
validate end-to-end core business processes. Components are built on a common repository of keywords
so that any changes are updated in the repository and
are reflected across all components.
Deployment
The Infosys-HP solution has many components that
are ready to be deployed almost immediately. In a
typical Siebel implementation, 60 to 70% of the functionality is out-of-the-box. Testing the functionality
of the system within the regression testing or upgrade
testing or as part of a green field implementation can
be done almost immediately with this solution. This
is a huge value-added aspect.
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 3
tool, which is an IP product for process mapping. The
Influx tool is a collection of domain best practices;
it is a collection of the Siebel out-of-the-box domain
process maps. Essentially, it contains a repository
of process maps for any particular domain, such as
pharmaceuticals, telecommunications, SSI, or banking. When Infosys consultants arrive to implement
the solution at the client site, these process maps are
compared with the clients own process maps, which
are then mapped into the process mapping tool as
well. Client-specific maps are then prepared based on
a combination of these two classes of process maps.
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 4
Figure 5
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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pin points in Siebel, including functional testing, performance testing, and automated testing.
Product Support
Infosys and HP have combined their efforts to build
this framework. Infosys is an exceptional servicedelivery provider and HP is a market leader in software quality that provides technical expertise as well
as product, training, and service support. The combination of these two competencies provides an unparalleled product and delivery solution. Customers get
repositories of automated components and preconfigured test scripts, as well as prebuilt component
documentation. HP and Infosys have already strung
together components based on their own domain
knowledge. They have determined main theme areas
and created an automated test repository for these
components. Consequently, as soon as a solution is
Value Realization
The BPT framework provided by HP is in itself a pathbreaking departure from the third-generation desk
automation tools that have been in the market. This
whole concept of business process testing was developed by HP and it has totally revolutionized the way
the industry looks at testing. This has been combined
with the old standard model testing that looks at individual scenarios and tests small pieces of functionality. Previously, the regression costs associated with
minor releases were becoming prohibitive. This new
business-process approach, however, provides the
flexibility to very quickly adjust or modify either individual or small sets of components. The whole test
repository built on top of those components can be
quickly tweaked to cater to any small changes in the
application.
Figure 6
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 7
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Faster Time-to-Market
Siebel has a repository of test scripts across multiple
domains. As shown in Figure 8, this makes it possible to deploy parts of the solution early and conduct
bits and pieces of the functional testing while development is still occurring. This means that testing can
be done much earlier than in the traditional testing
life cycle. Conducting tests in parallel with development significantly reduces the functional testing
timeline and enables a faster time-to-market. This is a
key benefit of the Infosys-HP solution.
Figure 8
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 9
Figure 10
10
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Summary
Infosys BPT Solution for the Siebel application suite
is built on the HP business process testing platform.
It utilizes Siebel out-of-the-box process maps built on
the Infosys tool Influx and is designed to automate
the functional test suite quickly and cost-effectively.
The Infosys Siebel BPT solution is aimed at addressing four key business imperatives:
Figure 11
11
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Figure 12
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Reducing upgrade and maintenance costs by minimizing modifications to the existing suite
IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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Common Questions
Question: How can this framework be implemented
in a global pharmaceutical environment when the
systems must be validated specifically on review and
approval mechanisms and on capturing documented
evidences?
Answer: In a quality center, this framework enables
workflow documentation and analysis. It also provides
review and approval capabilities for testing processes.
Optional e-signature solutions, which are especially
popular in the pharmaceutical industry, are also available. Digital signatures or e-signatures can be placed
on tests to document evidence for the FDA or any
other governing agency.
Question: How does this differ from QTP? What are
the benefits of using this solution versus QTP?
Answer: With this solution the components are essentially built on the QTP tool itself. This combination
leverages three products offered by HPs Business
Technology Optimization suite (BTO): LoadRunner,
the HP Quality Center, and the QuickTest. These
three tools are used for test automation, load testing,
and test management. The solution has leveraged
these three tools and built components on top of
them for functionality that spans areas specific to
Siebel. Understanding the incremental value of this
functionality over the HP tools by themselves depends
upon knowing how Siebel testing works and how to
accelerate it quickly.
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IT Briefing:
Optimizing the Application Testing of Your Siebel CRM Environment
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