Knowledge Area

Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning
Planning

Process Group
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost
Cost

Process
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate
Estimate

Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs
Costs

Attribute
Inputs
Inputs
Inputs
Inputs
Inputs
Inputs
Inputs
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Tools/Tech's
Outputs
Outputs
Outputs

Value
Cost Mgmt Plan
HR Mgmt Plan
Scope Baseline
Project Schedule
Risk Register
Enterprise Environmental Factors
Organizational Process Assets
Exp. Judgment
Analogous
Parametric
Bottom-up Estimating
Three-point Estimating
Reserve Analysis
Cost of Quality
PM Software
Vendor Bid Analysis
Group Decision-making Techniques
Activity Cost Estimates
Basis of Estimates
Project Document Updates

SOW
Business Case
Agreements
Enterprise Environmental Factors
Organization Process Assets

Knowledge Area
Initiating
Initiating
Initiating
Initiating
Initiating
Initiating

Process Group
Integration
Integration
Integration
Stakeholder
Stakeholder
Stakeholder

Process
Develop Project Charter
Develop Project Charter
Develop Project Charter
Identify Stakeholders
Identify Stakeholders
Identify Stakeholders

Attribute
Inputs
Tools/Tech's
Outputs
Inputs
Tools/Tech's
Outputs

SOW, Business Case, Agreements, Enterprise Environmental Factors, Organization Process Assets
Expert Judgement, Facilitation Techniques
Project Charter
Project Charter, Procurement Documents, Enterprise Environmental Factors, Organizational Process A
Stakeholder Analysis, Expert Judgment, Meetings
Stakeholder Register

Process

Develop Project Charter

Develop Project Management Plan
Direct and Manage Project
Monitor and Control Project Work
Perform Integrated Change Control
Close Project
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Plan Schedule Management
Define Activities
Sequence Activities
Estimate Activity Resources
Estimate Activity Durations
Develop Schedule
Control Schedule
Plan Cost Management
Estimate Costs
Determine Budget
Control Costs
Plan Quality Management
Perform Quality Assurance
Control Quality
Plan Human Resources Management
Acquire Project Team
Develop Project Team
Manage Project Team
Plan Communications Management
Manage Communications
Control Communications
Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Analysis
Plan Risk Responses
Control Risks
Plan Procurement Management
Conduct Procurements
Control Procurements

Process Group
Integration
Integration
Integration
Integration
Integration
Integration
Scope
Scope
Scope
Scope
Scope
Scope
Time
Time
Time
Time
Time
Time
Time
Cost
Cost
Cost
Cost
Quality
Quality
Quality
HR
HR
HR
HR
Communications
Communications
Communications
Risk
Risk
Risk
Risk
Risk
Risk
Procurement
Procurement
Procurement

Knowledge Area
Initiating
Planning
Executing
Monitoring/Controlling
Monitoring/Controlling
Closing
Planning
Planning
Planning
Planning
Monitoring/Controlling
Monitoring/Controlling
Planning
Planning
Planning
Planning
Planning
Planning
Monitoring/Controlling
Planning
Planning
Planning
Monitoring/Controlling
Planning
Executing
Monitoring/Controlling
Planning
Executing
Executing
Executing
Planning
Executing
Monitoring/Controlling
Planning
Planning
Planning
Planning
Planning
Monitoring/Controlling
Planning
Executing
Monitoring/Controlling

Close Procurements
Identify Stakeholders
Plan Stakeholder Management
Manage Stakeholder Engagement
Control Stakeholder Engagement

Procurement
Stakeholder
Stakeholder
Stakeholder
Stakeholder

Closing
Initiating
Planning
Executing
Monitoring/Controlling

ontrolling
ontrolling

ontrolling
ontrolling

ontrolling

ontrolling

ontrolling

ontrolling

ontrolling

ontrolling

ontrolling

Develop Project Charter

Inputs: SOW, Business Case, Agreements, Enterprise Environmental Factors, Organization Proces
Tools/Techniques: Expert Judgement, Facilitation Techniques
Outputs: Project Charter

Develop Project Management Plan

Inputs: Project Charter, Outputs from other processes, Enterprise Environmental Factors, Organiz
Tools/Techniques: Expert Judgement, Facilitation Techniques
Outputs: Project Management Plan

Direct and Manage Project

Inputs: Project Mgt Plan, Approved Change Requests, Enterprise Environmental Factors, Organiza
Tools/Techniques: Expert Judgement, PM Information Systems, Meetings
Outputs: Deliverables, Work Performance Data, Change Requests, PM Plan Updates, Project Doc U

Monitor and Control Project Work

Inputs: Project Mgt Plan, Sked Forecasts, Cost Forecasts, Validated Changes, Wor
Tools/Techniques: Expert Judgement, PM Information Systems, Meetings
Outputs: Deliverables, Work Performance Data, Change Requests, PM Plan Updates, Project Doc Upd

Perform Integrated Change Control

Inputs: Project Mgt Plan, Work Performance Reports, Change Requests, Enterpris
Tools/Techniques: Expert Judgement, Meetings, Change Control Tools
Outputs: Approved Change Requests, Change Log, PM Plan Updates, Project Doc Updates

Close Project

Inputs: Project Mgt Plan, Accepted Deliverables, Org. Process Assets

Tools/Techniques: Expert Judgement, Analytical Techniques (regression and trend analysis), Mee
Outputs: Final Product, Service or Result Transition, Organizational Process Updates

Plan Scope Management

Inputs: Project Mgt Plan, Project Charter, Enterprise Environmental factors, Org.
Tools/Techniques: Expert Judgement, Meetings
Outputs: Scope Management Plan, Requirements Management Plan

Collect Requirements

Inputs: Scope Mgmt Plan, Requirements Mgmt Plan, Stakeholder Mgmt Plan, Project Charter, Stak
Tools/Techniques: Interviews, Focus Groups, Facilitated Workshops, Group Creat
Outputs: Requirements Documentation, Requirements Traceability Matrix

Define Scope

Inputs: Scope Management Plan, Project Charter, Requirements Documentation,

Tools/Techniques: Expert Judgement, Product Analysis, Alternatives Generation, Facilitated Work
Outputs: Project Scope Statement, Project Documents Updates

Create WBS
Inputs: Scope Mgmt Plan, Proj Scope Statement, Requirements Docs, Enterprise
Tools/Techniques: Decomposition, Expert Judgement
Outputs: Scope Baseline, Project Documents Updates

Validate Scope

Inputs: Project Mgmt Plan, Requirements Docs, Req. Traceability Matrix, Verified
Tools/Techniques: Inspection, Group Decision Making Techniques
Outputs: Accepted Deliverables, Change Requests, Work Perf. Information, Project Documents Updat

Control Scope

Inputs: Project Mgmt Plan, Requirements Docs, Req. Traceability Matrix, Work Pe
Tools/Techniques: Variance Analysis
Outputs: Work Perf. Information, Change Requests, PM Plan Updates, Proj. Doc Updates, Org. Process

Plan Schedule Management

Inputs: Project Mgt Plan, Project Charter, Enterprise Environmental factors, Org.
Tools/Techniques: Expert Judgement, Analytical Techniques, Meetings
Outputs: Schedule Management Plan

Define Activities

Inputs: Schedule Management Plan, Scope Baseline, Enterprise Environmental fa

Tools/Techniques: Decomposition, Rolling Wave Planning, Expert Judgement
Outputs: Activity List, Activity Atributes, Milestone List

Sequence Activities

Inputs: Schedule Management Plan, Activity List, Activity Attributes, Milestone L

Tools/Techniques: Precedence Diagramming Method (PDM), Dependency Determination, Leads a
Outputs: Project Schedule Network Diagrams, Project Document Updates

Estimate Activity Resources

Inputs: Schedule Management Plan, Activity List, Activity Attributes, Resource Ca

Tools/Techniques: Exp. Judgement, Alternative Analysis, Pubd Estimating Data, Bottom-up Estim
Outputs: Activity Resource Requirements, Resource Breakdown Structure, Project Document Update

Estimate Activity Durations

Inputs: Sked Mgmt Plan, Activity List, Activity Attributes, Activity Resource Requi
Tools/Techniques: Expert Judgment, Analogous Estimating, Parametric Estimatin
Outputs: Activity Duration Estimates, Project Document Updates

Develop Schedule

Inputs: Sked Mgmt Plan, Activity List, Activity Attributes, Proj Schedule Network
Tools/Techniques: Schedule Network Analysis, Critical Path Method, Critical Cha

Outputs: Schedule Baseline, Proj. Schedule, Sked Data, Proj. Calendars, Proj. Mgmt Plan Updates, Pro

Control Schedule

Inputs: PM Plan, Project Schedule, Work Performance Data, Project Calendars, Sc

Tools/Techniques: Performance Reviews, Project Management Software, Resour
Outputs: Work Performance Information, Schedule Forecasts, Change Requests,

Plan Cost Management

Inputs: Project Management Plan, Project Charter, Enterprise Environmental Fact

Tools/Techniques: Expert Judgment, Analytical Techniques, Meetings
Outputs: Cost Management Plan

Estimate Costs

Inputs: Cost Mgmt Plan, HR Mgmt Plan, Scope Baseline, Project Schedule, Risk R
Tools/Techniques: Exp. Judgment, Analogous, Parametric, Bottom-up Estimating
Outputs: Activity Cost Estimates, Basis of Estimates, Project Document Updates

Determine Budget

Inputs: Cost Management Plan, Scope Baseline, Activity Cost Estimates, Basis of
Tools/Techniques: Cost Aggregation, Reserve Analysis, Expert Judgment, Histor
Outputs: Cost Baseline, Project Funding Requirements, Project Documents Upda

Control Costs

Inputs: PM Plan, Project Funding Requirements, Work Performance Data, Organiz

Tools/Techniques: Earned Value Management, Forecasting, To-complete Perform
Outputs: Work Performance Information, Costs Forecasts, Change Requests, PM

Plan Quality Management

Inputs: PM Plan, Stakeholder Register, Risk Register, Requirements Documentati

Tools/Techniques: Cost-Benefit Analysis, Cost of Quality, Seven Basic Quality To
Outputs: Quality Management Plan, Process Improvement Plan, Quality Metrics, Quality Checklists, P

Perform Quality Assurance

Inputs: Quality Mgmt Plan, Process Improvement Plan, Quality Metrics, Quality C
Tools/Techniques: Quality Management and Control Tools, Quality Audits, Proce
Outputs: Change Requests, PM Plan Updates, Project Documents Updates, Org. P

Control Quality

Inputs: PM Plan, Quality Metrics, Quality Checklists, Work Performance Data, App
Tools/Techniques: Seven Basic Quality Tools, Statistical Sampling, Inspection, A
Outputs: Quality Control Measurements, Validated Changes, Verified Deliverables, Work Performance

Plan Human Resources Management

Inputs: PM Plan, Activity Resource Requirements, Enterprise Environmental Facto

Tools/Techniques: Org. Charts and Position Descriptions, Networking, Org. Theo
Outputs: Human Resources Management Plan

Acquire Project Team

Inputs: HR Management Plan, Enterprise Environmental Factors, Organization Pr

Tools/Techniques: Pre-assignment, Negotiation, Acquisition, Virtual Teams, Mult
Outputs: Project Staff Assignments, Resource Calendars, Project Management Pl

Develop Project Team

Inputs: HR Management Plan, Project Staff Assignments, Resource Calendars

Tools/Techniques: Interpersonal Skills, Training, Team-building Activities, Ground
Outputs: Team Performance Assessments, Enterprise Environmental Factors Upd

Manage Project Team

Inputs: HR Management Plan, Project Staff Assignments, Team Performance Asse

Tools/Techniques: Observations and Conversation, Project Performance Apprais
Outputs: Change Requests, PM Plan Updates, Project Document Updates, Enterp

Plan Communications Management

Inputs: PM Plan, Stakeholder Register, Enterprise Environmental Factors, Organiz

Tools/Techniques: Comm. Requirements Analysis, Comm. Technology, Comm. M
Outputs: Communications Management Plan, Project Documents Updates

Manage Communications

Inputs: Comm. Mgmt Plan, Work Performance Reports, Enterprise Environmental

Tools/Techniques: Comm. Technology, Comm. Models, Comm. Methods, Info Mg
Outputs: Project Communications, PM Plan Updates, Project Documents Updates, Org. Process Asset

Control Communications

Inputs: PM Plan, Project Communications, Issue Log, Work Performance Data, Org
Tools/Techniques: Information Management Systems, Expert Judgment, Meeting
Outputs: Work Performance Information, Change Requests, PM Plan Updates, Pro

Plan Risk Management

Inputs: PM Plan, Project Communications, Project Charter, Stakeholder Register,
Tools/Techniques: Analytical Techniques, Expert Judgment, Meetings
Outputs: Risk Management Plan

Identify Risks

Inputs: Risk Mgmt Plan, Cost Mgmt Plan, Quality Mgmt Plan, HR Mgmt Plan, Scop
Tools/Techniques: Documentation Reviews, Information Gathering Techniques, C

Outputs: Risk Register

Perform Qualitative Risk Analysis

Inputs: Risk Management Plan, Scope Baseline, Risk Register, Enterprise Environ
Tools/Techniques: Risk Probability and Impact Assessment, Probability and Impa
Outputs: Project Documents Updates

Perform Quantitative Analysis

Inputs: Risk Mgmt Plan, Cost Mgmt Plan, Schedule Mgmt Plan, Risk Register, Ent
Tools/Techniques: Data Gathering and Representation Techniques, Quantitative
Outputs: Project Documents Updates

Plan Risk Responses

Inputs: Risk Management Plan, Risk Register

Tools/Techniques: Strategies for Negative Risks or Threats, Stategies for Positiv
Outputs: PM Plan Updates, Project Documents Updates

Control Risks

Inputs: PM Plan, Risk Register, Work Performance Data, Work Performance Repor
Tools/Techniques: Risk Reassessment, Risk Audits, Variance and Trend Analysis,
Outputs: Work Performance Information, Changes Requests, PM Plan Updates, P

Plan Procurement Management

Inputs: PM Plan, Requirements Documentation, Risk Register, Activity Resource R

Tools/Techniques: Make-or-buy Analysis, Expert Judgment, Market Research, Me
Outputs: Procurement Management Plan, Procurement Statement of Work, Procu

Conduct Procurements

Inputs: Procurement Management Plan, Procurement Documents, Source Selecti

Tools/Techniques: Bidder Conference, Proposal Evaluation Techniques, Independ
Outputs: Selected Sellers, Agreements, Resource Calendars, Change Requests, P

Control Procurements

Inputs: PM Plan, Procurement Documents, Agreements, Approved Change Reque

Tools/Techniques: Contract Change Control System, Procurement Performance
Outputs: Work Performance Info, Change Requests, PM Plan Updates, Proj Doc Updates, Org Proc

Close Procurements

Inputs: PM Plan, Procurement Documents

Tools/Techniques: Procurement Audits, Procurement Negotiations, Records Man
Outputs: Closed Procurements, Org Process Assets Updates

Identify Stakeholders

Inputs: Project Charter, Procurement Documents, Enterprise Environmental Facto

Tools/Techniques: Stakeholder Analysis, Expert Judgment, Meetings

Outputs: Stakeholder Register

Plan Stakeholder Management

Inputs: PM Plan, Stakeholder Register, Enterprise Environmental Factors, Organizational Process A

Tools/Techniques: Expert Judgment, Meetings, Analytical Techniques
Outputs: Stakeholder Management Plan, Project Documents Updates

Manage Stakeholder Engagement

Inputs: Stakeholder Management Plan, Communication Management Plan, Change Log, Organiza
Tools/Techniques: Communication Methods, Interpersonal Skills, Management S
Outputs: Issue Log, Change Requests, PM Plan Updates, Project Documents Updates, Org. Proces

Control Stakeholder Engagement

Inputs: PM Plan, Issue Log, Work Performance Data, Project Documents

Tools/Techniques: Information Management Systems, Expert Judgment, Meeting
Outputs: Work Performance Information, Change Requests, PM Plan Updates, Pro

rs, Organization Process Assets

mental Factors, Organization Process Assets

ental Factors, Organization Process Assets

n Updates, Project Doc Updates

Validated Changes, Work Performance Information, Enterprise Environmental Factors, Organization Process Asse

pdates, Project Doc Updates

nge Requests, Enterprise Env. Factors, Org. Process Assets

ect Doc Updates

cess Assets
nd trend analysis), Meetings
s Updates

onmental factors, Org. Process Assets

an, Project Charter, Stakeholder Register

Workshops, Group Creativity, Group Decision Making, Questionaires & Surveys, Observations, Prototypes, Bench

ments Documentation, Org. Process Assets

ration, Facilitated Workshops

ments Docs, Enterprise Enviro Factors, Org. Process Assets

eability Matrix, Verified Deliverables, Work Perf. Data

oject Documents Updates

eability Matrix, Work Perf. Data, Org. Process Assets

c Updates, Org. Process Assets Updates

onmental factors, Org. Process Assets

erprise Environmental factors, Org. Process Assets

Attributes, Milestone List, Project Scope Statement, Enterprise Environmental factors, Organizational Process As
Determination, Leads and Lags

Attributes, Resource Calendars, Risk Register, Activity Cost Estimates, Enterprise Environmental factors, Organi
g Data, Bottom-up Estimating, PM Software
oject Document Updates

Activity Resource Requirements, Resource Calendars, Project Scope Statement, Risk Register, Resource Breakdo
ng, Parametric Estimating, Three-point Estimating, Group Decision-making Techniques, Reserve Analysis

Proj Schedule Network Diagrams, Activity Resource Requirements, Resource Calendars, Activity Duration Estima
ath Method, Critical Chain Method, Resource Optimization Techniques, Modeling Techniques, Leads and Lags, Sch

Mgmt Plan Updates, Proj. Doc Updates

a, Project Calendars, Schedule Data, Org. Process Assets

ment Software, Resource Optimization Techniques, Modeling Techniques, Leads and Lags, Schedule Compressio
asts, Change Requests, PM Plan Updates, Proj. Doc Updates, Organizational Process Assets Updates

rise Environmental Factors, Organizational Process Assets

es, Meetings

roject Schedule, Risk Register, Enterprise Environmental Factors, Organizational Process Assets
c, Bottom-up Estimating, Three-point Estimating, Reserve Analysis, Cost of Quality, PM Software, Vendor Bid Ana
ect Document Updates

Cost Estimates, Basis of Estimates, Project Schedule, Resource Calendars, Risk Register, Agreements, Organizati
xpert Judgment, Historical Relationships, Funding Limit Reconciliation
oject Documents Updates

ormance Data, Organizational Process Assets

ng, To-complete Performance Index (TCPI), Performance Reviews, PM Software, Reserve Analysis
Change Requests, PM Plan Updates, Project Documents Updates, Organizational Process Updates

uirements Documentation, Enterprise Environmental Factors, Organizational Process Assets

Seven Basic Quality Tools, Benchmarking, Design of Experiments, Statistical Sampling, Additional Quality Plann
cs, Quality Checklists, Project Documents Updates

uality Metrics, Quality Control Measurements, Proj. Docs

s, Quality Audits, Process Analysis
uments Updates, Org. Process Assets Updates

Performance Data, Approved Change Requests, Deliverables, Project Documents, Organization Process Assets
Sampling, Inspection, Approved Change Requests Review
bles, Work Performance Information, Change Requests, PM Plan Updates, Project Documents Updates, Org. Proc

ise Environmental Factors, Organization Process Assets

Networking, Org. Theory, Expert Judgment, Meetings

Factors, Organization Process Assets

on, Virtual Teams, Multi-criteria Decision Analysis
Project Management Plan Updates

Resource Calendars
ilding Activities, Ground Rules, Colocation, Recognition and Rewards, Personnel Assessment Tools
ironmental Factors Updates

Team Performance Assessments, Issue Log, Work Performance Reports, Organizational Process Assets
ct Performance Appraisals, Conflict Management, Interpersonal Skills,
ument Updates, Enterprise Environmental Factors Updates, Organizational Process Assets Updates

mental Factors, Organizational Process Assets

m. Technology, Comm. Models, Comm. Methods, Meetings

nterprise Environmental Factors, Org. Process Assets

omm. Methods, Info Mgmt Systems, Performance Reporting
tes, Org. Process Assets Updates

k Performance Data, Organizational Process Assets

pert Judgment, Meetings
ts, PM Plan Updates, Project Documents Updates, Organizational Process Assets Updates

, Stakeholder Register, Enterprise Environmental Factors, Organizational Process Assets

nt, Meetings

an, HR Mgmt Plan, Scope Baseline, Activity Cost Estimates, Activity Duration Estimates, Stakeholder Register, Pr
Gathering Techniques, Checklist Analysis, Assumptions Analysis, Diagramming Techniques, SWOT Analysis, Expe

ster, Enterprise Environmental Factors, Org. Process Assets

nt, Probability and Impact Matrix, Risk Data Quality Assessment, Risk Categorization, Risk Urgency Assessment,

Plan, Risk Register, Ent. Enviro. Factors, Org. Process Assets

echniques, Quantitative Risk Analysis and Modeling Techniques, Expert Judgment

ts, Stategies for Positive Risks or Opportunities, Contingent Response Strategies, Expert Judgment

Work Performance Reports

nce and Trend Analysis, Technical Performance Measurement, Reserve Analysis, Meetings
sts, PM Plan Updates, Project Document Updates, Organizational Process Assets Updates

ster, Activity Resource Requirements, Project Schedule, Activity Cost Estimates, Stakeholder Register, Enterprise
nt, Market Research, Meetings
atement of Work, Procurement Documents, Source Selection Criteria, Make-or-buy decisions, Change Requests,

uments, Source Selection Criteria, Seller Proposals, Project Documents, Make-or-buy Decisions, Procurement Sta
on Techniques, Independent Estimates, Expert Judgment, Advertising, Analytical Techniques, Procurement Negot
ars, Change Requests, PM Plan Updates, Project Doc. Updates

pproved Change Requests, Work Performance Reports, Work Performance Data

curement Performance Reviews, Inspections and Audits, Performance Reporting, Payment Systems, Claims Admi
Doc Updates, Org Process Assets Updates

gotiations, Records Management System

ise Environmental Factors, Organizational Process Assets

t, Meetings

Organizational Process Assets

l Techniques

, Change Log, Organizational Process Assets

al Skills, Management Skills
ts Updates, Org. Process Assets Updates

pert Judgment, Meetings

ts, PM Plan Updates, Project Documents Updates, Organizational Process Assets Updates

rganization Process Assets

tions, Prototypes, Benchmarking, Context Diagrams, Document Analysis

Organizational Process Assets

onmental factors, Organizational Process Assets

gister, Resource Breakdown Structure, Enterprise Env factors, Org. Process Assets
Reserve Analysis

Activity Duration Estimates, Project Scope Statement, Risk Register, Proj. Staff Assignments, Resource Breakdo
ues, Leads and Lags, Schedule Compression, Scheduling Tool

gs, Schedule Compression, Scheduling Tool

ets Updates

Software, Vendor Bid Analysis, Group Decision-making Techniques

Agreements, Organizational Process Assets

ss Updates

Additional Quality Planning Tools, Meetings

nization Process Assets

ments Updates, Org. Process Assets Updates

ment Tools

Process Assets

ets Updates

Stakeholder Register, Project Documents, Procurement Documents, Enterprise Environmental Factors, Organiza
ues, SWOT Analysis, Expert Judgment

isk Urgency Assessment, Expert Judgment

t Judgment

older Register, Enterprise Environmental Factors, Organizational Process Assets

sions, Change Requests, Project Documents Updates

ecisions, Procurement Statement of Work, Organizational Process Assets

ques, Procurement Negotiations

nt Systems, Claims Administration, Records Management System

ments, Resource Breakdown Structure, Enterprise Environmental factors, Org. Process Assets

mental Factors, Organizational Process Assets