DRIVER MEMORANDUM

To: All Drivers

From: Paul Robinson
Date: 16th November 2009
Subject: Alcohol & Tobacco Deliveries

Dear All,

As part of our extended agreement/contract with Coles Liquor, Toll Fast is required to ensure that drivers are
briefed on the seriousness of delivering alcohol to persons under the age of 18 and that any driver performing
these deliveries has signed a declaration as understanding of these requirements.

Attached are the company guidelines for the delivery of alcohol, alcohol related products and tobacco.

Please read this document carefully and return the signed declaration by Friday 27th November.

Documents can be returned to the base in person or via fax, email or post.

Fax: 02 9693 1864

Email: driverrecords@toll.com.au
Post: P.O Box 203 Alexandria NSW 2015.

Should you require further information and/or clarification, please feel free to contact me.

Regards,

Paul Robinson
Permanent & Adhoc Fleet Manager
Toll Fast NSW
Ph: 02 9693 6401
Mb: 0412 744 025

Toll Fast NSW A Division of Toll Transport Pty Ltd

Unit 19, 1801 Botany Road Toll Fast – take it as done
BANKSMEADOW NSW 2019 ABN 31 006 604 191
 Driver Alcohol Delivery Guidelines & Declaration

Guidelines

All Toll Fast drivers and employees have an obligation to ensure any deliveries of alcohol or alcohol
related products are performed inline with government legislation. Current legislation states that “It is
against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of
18 years”.

Alcohol, alcohol related products and tobacco must not be delivered to persons under the age of
18 years under any circumstances.

Drivers have the right to refuse delivery if no proof of age can be shown.

If the person/s taking receipt of the delivery appears to look under 25 years of age, drivers are
required to ask to view an acceptable form of identification. If you have any doubt that the customer
looks younger than 25 you must ask for ID.

Acceptable forms of identification are:

• Drivers License (all states)

• Australian or Overseas Passport (all states)
• Proof of Age Card (All states except NSW)
• NSW Photo Card (NSW Only)
• Keypass Card ( Vic )

When asking to view identification, advise the customer that due to legislative requirements for the
delivery of alcohol or alcohol related products it is a requirement of the delivery that identification be
sited. When assessing identification, please adhere to the following guidelines;

• Examine it in a well lit area removed from holder.

• Photo matches customer, feel around photo to ensure no tampering, look for bumps, wrinkles
and bubbles.
• Check the date of birth, Calculate customers is 18 years of age (documents are issued to
persons under 18).
• Check security features such as holograms are present.

If identification is unable to be produced or if you are in doubt that the identification supplied does not
place the holder as over the age of 18, please adhere to the following;

• Contact the base immediately to advise details

• Refuse delivery of the items in a polite manner and state reasons for the refusal as per state
or territory legislation and regulations.
• Speak to the customer in a suitable and consistent manner, minimising confrontation and
arguments. Do not argue with the customer.
• Use appropriate communication and conflict resolution skills in handling difficult situations.
• Refer difficult situations beyond the scope of individual responsibility to the appropriate person
i.e. Fleet Manager.
• Provide assistance to the customer when refusing delivery i.e. advise them to contact the
supplier to arrange re-delivery.

Delivery of alcohol, alcohol related products and tobacco to a person under the age of 18 years can
result in an on-the-spot fine of $1,100 or a court fine of up to $11,000 and/or 12 months
imprisonment.

REMEMBER, IF NO PROOF OR IF IN DOUBT, DO NOT COMPLETE DELIVERY.

CONTACT BASE OR CUSTOMER SERVICE FOR DIRECTIONS.
 Driver Alcohol Delivery Guidelines & Declaration

Declaration

I ……………………………………………………, driver number………………………..

understand that customers under 18 years of age cannot accept delivery of Liquor or
Tobacco products. I will assess all customers ages by taking into account their
height, weight, demeanour, confidence, facial hair, wrinkles etc.

Signature:………………………………………………………

Date:………………………………………………………….