Professional Documents
Culture Documents
• Introduction
• What assertiveness is and is not
• What it can do for you
• How to develop assertiveness skills
• Help
Introduction
The following provides information on the benefits of being assertive and tips for how
to develop assertive skills.
Many college students find it difficult to express their feelings honestly and openly
because they lack assertiveness. This can become a problem when building a
relationship, going out in the career world or communicating with friends, family
members,and co-workers.
What is Assertiveness?
Assertiveness is the ability to express your feelings, opinions, beliefs, and needs
directly, openly and honestly, while not violating the personal rights of others.
Assertiveness does not in any way means being aggressive. Aggressive behavior is
self enhancing at the expense of others. It does not take other individual's rights into
consideration.
• Be direct, honest, and open about your feelings, opinions and needs. State
reasonable requests directly and firmly. State your goals or intentions in a
direct and honest manner. State your point of view without being hesitant or
apologetic. Being responsible for your own behavior will let you feel good
about yourself.
• Do not let your friends, classmates etc impose or reinforce their behaviors,
values and ideas on you. Instead , let them know what you think, feel and
want.
• Be honest when giving and receiving compliments. Never put down a
compliment and don't feel you must return one.
• Learn to say no to unreasonable requests. Use the word "no" and offer an
explanation if you choose to. Do not apologize and do not make up excuses.
Paraphrase the other person's point of view. This will let he/she know that you
hear and understand the request.
• Avoid "why" questions. " Why" questions allows the listener to be defensive.
• Recognize and respect the rights of your friends, classmates, roommates etc.
For example if you are upset with them use "I" and "we" statements to
express your feelings, instead of blaming and finger pointing "you"
statements.
• When communicating with others use an appropriate tone of voice and body
posture. Maintain eye contact. Tone of voice should be appropriate to the
situation. Stand or sit at a comfortable distance from the other person.
Gestures can be used to emphasize what is being said and the word "I" and
"we" should be used in statements to convey your feelings. For example, it is
more appropriate to say "I am very disappointed that you didn't show up as
plan", instead of saying, "Man, you are a jerk".
• Ask for feedback.
Intended For: Employees who want to develop assertive behavior skills, particularly
in work situations.
Fee: No Fee
Section 1:
January 13, 1999: 8:30 AM - 12:30 PM
January 14, 1999: 8:30 AM - 12:30 PM
February 25, 1999: 1:30 PM - 4:30 PM
Section 2:
May 18, 1999: 8:30 AM - 12:30 PM
May 20, 1999: 8:30 AM - 12:30 PM
June 24, 1999: 1:30 AM - 4:30 PM
Section 3:
July 22, 1999: 8:30 AM - 12:30 PM
July 23, 1999: 8:30 AM - 12:30 PM
August 26, 1999: 1:30 PM - 4:30 PM
Status: CANCELLED
Click here for details of our 2003 OPEN COURSE SCHEDULE which lists
all current course dates and prices or visit our HOME PAGE.
Assertiveness Skills
Assertion means standing up for what you want. Stating your needs
clearly. It means expressing opposition. It means confrontation and it
takes courage. Some find it harder than others because of their natural
easy-going style and therefore more practice is required. However, the
aim should not be just to gain a win. The aim should be to solve the
problem and get the best result. Assertion should not be synonymous
with aggression because aggressive people adopt a ‘I win - you lose’
mentality to achieve their objectives.
The Training
Our training is carried out in a risk free environment which encourages
delegates to practice the skills needed for positive assertion. We may
use a number of training methods including role-play, video, audio,
workshops and group exercises to enhance the learning process.
• Assertiveness self-assessment
• Learn to recognise assertive behaviour and its positive results
in the workplace
• Developing assertive body language
• Developing assertive language
• Developing confidence and self-esteem
• Developing an assertive vocal image
• Giving feedback, criticism and praise
• Recognising your 'self-talk'
• Understanding and asserting your rights
• Challenging and changing internal dialogue
• Accessing external resources and self-help strategies
• Simple assertive techniques and exercises
• Recognising assertive, aggressive and passive behaviours in
yourself and others
• Reacting to and managing aggressive and passive behaviours in
others
• Practise assertive behaviour
• Individual rights and responsibilities
• Taking the first steps to becoming assertive
• How to say "no" with confidence and without feeling guilty
Agenda
Morning
9.30-11.00
11.00-11.15
Break
11.15-1.00
2.00-3.15
3.15-3.30
Break
3.30-5.00
Positive assertion
Giving feedback
Handling conflict
Role-play and critique
5.00-5.30
Action plans
Course paperwork
Questions and answers
Time Management
Stress Management