STEPHEN ALEXANDER WILLIAMS

15-45 Hansen Road North, Brampton, Ontario L6V 3C5 • 647-300-8850 •

williams.stephen86@gmail.com

PERSONAL PROFILE

• A passionate, visionary leader with the ability to inspire others

• Strategic thinker, effective negotiator, skilled at conflict resolution
• The ability to exercise good judgment in decision making, weighing the risks and rewards of
potential actions
• Strong written and verbal communication skills as well as outstanding interpersonal abilities
• Excellent presentation skills, public speaking and training/facilitation expertise
• Recognized as a collaborative team leader, adept at managing conflict and building
consensus
• A person of strong character, known for demonstrating integrity, honesty and
trustworthiness in personal and professional endeavours
• Service-oriented, with the ability to sell and influence others
• An awareness of financial realities and the ability to understand and interpret financial and
investment markets
• Goal-oriented, creative problem-solver and outstanding time management skills
• Leading sales practitioner who consistently achieves and exceeds sales targets

SKILLS AND EXPERIENCE

Financial Planning
• Interviewed prospective clients to determine financial resources, spending and investments
status, and helped to clarify their short-, medium- and long-term needs, as well as to
discuss any existing coverage.
• Based on an understanding of the financial and investment markets, gave suitable advice
to prospective clients on the range of financial and life insurance products available and
their best investment options.
• Recommended suitable financial plans and/or investment plans that help the clients protect
and build assets, and encouraged clients to keep to their plans.
• Promoted products and services and engaged in strategic sales of products
• Provided ongoing customer service and relationship management

Customer Service Representative

• Seek out new clients and developed clientele by networking to find new customers and
generate lists of prospective clients
• Developed marketing strategies to compete with other individuals or companies who sell
insurance.
• Explained features, advantages and disadvantages of various policies to promote sale of
insurance plans.
• Attended meetings, seminars and programs to learn about new products and services,
learn new skills, and receive technical assistance in developing new accounts.
• Customized insurance programs to suit individual customers, often covering a variety of
risks and calculate premiums and establish payment method.
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• Performed administrative tasks, such as maintaining records and handling policy renewals.
• Monitored insurance claims to ensure they are settled equitably for both the client and the
insurance company.

Community Leadership
• Brought vision and strategic thinking to the leadership of the Conference
• Demonstrated purpose-driven leadership in aligning resources including staffing, facilities,
and finances to accomplish the purpose or mission of the Conference.
• Encouraged, nurtured and mentored members of the Conference and the community to
succeed and to be their best.
• Provided leadership development by way of instructing, counseling and providing training
in effective communications and leadership.
• Extensive experience in working with youths especially in volatile areas showing
compassion for the struggles and concerns of others
• Supervised and worked with a wide cross section of persons in the United States and the
Caribbean.
• As Team Leader, Coach and Collaborator, managed and supported staff and nurtured a
sense of community and fellowship among the members

EMPLOYMENT HISTORY

• Curtain Wall Engineer, Sota Glazing Inc. - 2009 – Present

• Financial Advisor/Insurance Agent, Sagicor Life - 2008 –2009
• Insurance Sales Agent, NCB Insurance Company Ltd. - 2006 – 2007
• Minister of Religion, East Jamaica Conference of SDA - 1997 -
2004
• Clerk, Cable & Wireless/Bank of Nova Scotia - 1987-1993
• Merchandise Representative, Hand Arnold Jamaica Ltd. - 1985-1987

EDUCATION HISORY

Northern Caribbean University (1993 - 1997) - Bachelors Degree in Religion & Theology (GPA 3.0)
Key courses – Computer Science, Principles of Management, History of the Christian Church; Effective
speaking, Counseling
University of the West Indies - Certificate in Marketing; Minor in Business Administration
(incomplete)
Tourism - Team Jamaica Certificate
St. Andrew Technical High School - School Leaving Certificate (1984): English, Mathematics,
Principles of Accounting, Economics
Extensive Training in Sales and Customer Service

COMPUTER SKILLS
• Microsoft Excel, Word, PowerPoint; Data processing ;Internet savvy
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OTHER ACTIVITIES
• Book writing, song writing, Internet Marketing
• Served as president of a Community Citizens’ Association