% of

Particulars Responden
ts
Male
Female

68
32

% of Respondents

32%

Male

Female

68%

Age
18-25
26-35
36-45
45 & above
Total

Occupation
Government employee
Business man
Professional

Salaried
Others

Age
18-25
26-35
36-45
45 & above

Percentage (%)
10% 12%

Occupation
Percentage (%)
14%
Government employee12
40%
Business man
14
24%
Professional
24
Salaried
40
Others
10

Below 1
Lakh
1-3
3-5
Above 5
lakh

10
24
46
20
24

10

nts

Male
Female

tage (%)

%centage (%)

Government employee
Business man
Professional
Salaried
Others

46

24
20

18-25
26-35
36-45

Percentage
(%)
20
36
32

45 & above

12

Age

Percentage (%
12

20

ercentage (%)

32

36

20

1-5 years

20

5-10 years

30

10-15 years

28
22%

More than
15 years

20%

22

28%

30%

20%
1-5 years
5-10 years

30%

10-15 years
More than 15 years

Yes
No
Only few
services

54
30
16

54

30

10

24

20

30

16

46

20

Internet
Banking
24

20

Mobile
banking

24

Phone
banking

10

Debit card

46

Savings A/c

50

Current A/c

20

FD
Others

30
0

30%

50%

20%

Savings A/c

Current A/c

FD

Others

Chart Title
10

16

24

2; 32%

Yes

No

46%

54

46%

54

50%

Current A/c

FD

Others

hart Title

24

3-6
6-9
9-12

50
24
16

Above 12

10
50

1; 68%

68
32

Yes

No

Yes

%
54%

54

No
54%

46

Education
loan

30

Personal
loan

40

Housing
loan
Other

40

24
6

30
24

No; 16%

No; 16%

Yes; 84%

Yes
32% No

68%

24

Yes
No

Yes; 84%

84
16

The
maximum
withdraw
amount is
limited

44

The
number of
ATM is not
sufficient

20

ATM not
able to print
slip when
demanded

16

ATM
working is
very slow

20

No problem
encountere
d while
using ATM

68
32
Yes

68%

No

Bills
payment

10

To know
the cheque
details

4
12%

10%
4%

SMS alerts

Bills payment

20

To know the c
details

16%

Mobile
recharge

14

Fund
trading

24

Ticket
booking

16

Online
trading

12

20%

SMS alerts

Mobile rechar
Fund trading

Ticket bookin

Online trading
24%

14%

72

yes
56

Mutual
fund
services

56

44

Insurance
services

72

Stock
trading

44

28

yes

no

4%

Bills payment
To know the cheque
details
20%

SMS alerts
Mobile recharge
Fund trading
Ticket booking
Online trading

72

72

no
5656

44
44

56
44

44

28

28

28

56

yes

no

Column H

Column I

56
44

Particulars

Most
preferred

Moderate

less
preferred

Insurance
service

56

30

14

ATM
service

64

26

10

Internet
banking

40

30

30

Demat
services

20

36

44

Mobile
banking

36

34

30

Core
banking

10

40

50

Customer
services

30

50

20

Most preferred

Moderate

less pref

32%

68%

32%

32%

Moderate

less preferred

Particulars
Good
services
Less
interest rate
on loans
Suitable
timings
Others

32%

Yes
No
Yes
No

32
68

8%
22%

32%

18-25
26-35
36-45

22
38
32

45 & above

38%

18-25
26-35
36-45
45 & above

26-35

32%

36-45
45 & above

38%

Government employee10
Business man
16
Professional
20
Salaried
38
Others
16

16

20

16

10

10%
16%

34%

10%

34%

16%

40%

Others; 6%
FD; 14%

Current A/c; 34%

15.15

30.31

18.18

36.36

18.18

36.36

Yes
No

70
30

30

16

38

20

16

10

1-5 years
10%
16%

34%

1-5 years
5-10 years

34

5-10 years

10%
34%

16%

40

10-15 years
1-5 years 16
5-10 years
10-15 years
More than
10
15 years
More than 15 years

40%

Yes
No
Only few service

Others; 6%

4%

Savings A/c; 46%

Savings A/c
Current A/c
FD
Others

46
34
14
6

5.15

30.31

18.18

36.36

Education
Loan

36.36

Personal
Loan

18.18

Housing
Loan

30.31

18.18

36.36

Others

15.15

30%

70%

Yes

No

3-6%
6-9%
9-12%
Above 12%

30
38
32
0

68%

25

Internet
Banking

25

Mobile
Banking

25

Phone
Banking

12.5

Debit Card

37.5

No; 34%

54

32

38

30

Yes
No

32%

68%

Yes

No

32
68

37.5

25

25

12.5

No; 34%

Yes; 66%

Yes

No

Yes
No

Yes

No

54

Yes
No
Only few
services
30

16

54
30
16

30

16

66
34