My Job Profile, Duties & Responsibilities At Various Place Of Work

Administration Manager
Hear by below is a full details of my current job profile, duties & responsibilities as well as
what else I handle and have been handling responsibly with my current and past
employments
I have knowledge in accounts
From preparing/entering of invoices/cash sales/ deliveries /credit, debit
Notes/GRN/ purchases/ dispatch orders to entering all these data
Into daily journals, ledger, cashbook, petty cashbook, bank reconciliation also payroll and
any other necessity in accounting field either in books Manually or on enterprise resource
planning in a softcopy also I am also conversant and aware of designing and implicate
formats and data entry flow of the stated accounting documents above
Some of the duties and responsibilities I do jointly with finance department
Monthly Tax returns and reports for Government regulatory agencies access
Periodic MIS reports with F.C
Analyse and forecast critical financial performance indicators such as cash flow, cost
controls and actual figures against budgets / targets. Convey these
Analyses to/with the FC who will forward to M.D, and recommend on corrective
actions where needed
Oversee jointly the approval and processing of revenue, expenditure, budgets, salary
updates, ledger, payroll, and account maintenance and data entry
Analyse and review aged accounts, accounts receivable, sales policy compliance,
and make recommendations for improvement
Analyse and recommend methods to improve cost effectiveness
Contribute to strategic planning and development as a member of the executive
team when invited
Interact with other managers to provide consultative support to planning and forecast
initiatives through financial and management information analyses, reports, and
recommendations
Provide advice on pricing and capacity management strategy
Participate in client account planning - Analyse account business plans, determine
financial impact, identify risks and recommend on changes

 Foster and cultivate client relationships and assist in the development and
negotiation of contracts or purchases approved by finance department
Establish and implement short- and long-range departmental goals, objectives,
policies, and operating procedures with F.C
have been maintaining computer hardware software and networking solutions, have also
being installing, configuring & maintaining some of the computerized accounting softwares
like tally, quick books, rekorner, SAP and troubleshooting any kind Of computer faults. I also
know all types of data entries in Soft copy or any other means, but currently I handle I.T
issues through my I.T manager or an I.T consultancy firm
Currently under IT section I handle and supervise my IT manager on the following policies
1. Manage information technology and computer systems by
Plan, organize, direct, control and evaluate the operations of information systems
and electronic Data processing (EDP)
Develop and implement policies and procedures for electronic data processing and
computer Systems operations and development
Meet with managers & H.O.D to discuss system requirements, specifications, costs
and timelines
Hire and manage information systems personnel and contractors to design, develop,
implement, Operate and administer computer and telecommunications software,
networks and information Systems
Control the computer systems budgets and expenditures
2. Ensure technology is accessible and equipped with current hardware and software as per
the beget of the company
I ensure and am aware so as to oversee the department
Troubleshoot hardware, software and network operating system is done on time
Be familiar with hardware and software in the company

 Be familiar with network operating system in the company

Provide orientation to new users of existing technology
Approve to send staff on Training about potential uses of existing technology
Provide recommendations about accessing information and support
Maintain and keep track on current and accurate inventory of technology hardware,
software and resources with the finance department
3. Monitor technology to ensure for maximum access
I also instruct the I.T manager to perform and report to me on the tasks below

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources
Research current and potential resources and services
Provide network access to only required staff
Installed work stations
Connect and set up hardware
Monitor security of all technology
Install and maintain fool proof and passwords
Advise staff of security breach and/or change in password or security status
Ensure installation of lock out programs
Identify and prepare hardware for disposal when appropriate to avoid sudden data
loss
Keep a backup of all important datas
Ensure hardware is stripped and secured before disposal
I also have knowledge on stores department
1. finished goods/products stores (goods ready to sell)

Implicate systems and flow up of stock dispatch systems that FIFO LIFO and Average basis
through stock card or an established ERP system. Also introduce the stack and space
mobilization methods
Introducing of systems on how to maintain stock levels of specify products and
reordering the processing department / manufacturing section to produce goods as
per the stock level available in the stores and the market demand from the sales
department (production management)
Bring in and apply the necessity to be maintained in foods commodities stores that is
its documentation, rules and facilities such as occupational health and safety
precisions, pesticides controls and getting or renewing its licences
If finished goods are to be to be sold past borders region then the formation of export
department and its coordination with the sales department and accounts I am quite
conversant with
2. raw material stores (manufacturing issuing and receiving raw material store)
I can introduce systems and documentation that will guide and channel the easy
operation and running of the production department to get raw materials on time
basis as per the production demand also enable the raw material stores to maintain
and keep the stocks record up to date and as required. As well as give the
importation or purchases department ample time to avail the raw material on timely
manner
Also systemize the stock and set the reorder level of packing material required for
finish goods/products
3. workshop/factory stores , transport stores, any other storage stores
Introduce and run system of stock movements on daily maintenance issues and
consumable items, its re-order level to purchases department also arrangement
guidance on the stocks departmental wise i.e. electrical ,mechanical, chemical,
transportation, construction, daily and fast consumables depending on the amount of
commodities and sections in the industry
Also introduce an inventory system within the factory on cross checking of the
commodities issues from the stores if were genuinely used and no theft or miss use
have been done by implicating stores requisition books and H.O.D audits along with

a cross check with the purchase department on items purchased at the highest rate
and why its movement or usage is high if its used on maintenance side. Also by
returning the damage/ old replaced items to the store
In general can introduce systems manually, by ERP or a specific softwares designed
as per the customer provision demand also aware of all legal documentation
required for storage systems
I also have knowledge in human resource forum / department
I am fully in charge of hire, fire & disciplinary action to all staff in any department I also guide
and chair the health & safety committee, first aid committee and fire and safety committee,
H.R policies
I manage and implement the following duties, responsibilities and procedures under the
HRM department through HR. manager.

Recruitment,
Labour laws
Bylaws
Pre recruitment
Sourcing the resumes by Advertisement, reference, Job Portal
Interview card
Post Recruitment
Reference Check
Issue/sign the Appointment Letter
Joint formalities
Personnel File Creation
Induction
Training
Work Allocation
Job profile creation
Time Office Management
Payroll, Benefit and Compensation management
Facility management
Safety Policy implementation
Labour welfare activities
Statutory Activities

Liaison with Government issues

Full and final settlements with statutory bodies
Performance appraisal
Welfare society
Loan application, agreement and terms
Employees performance appraisal form
Savings & credit co-operative
Sacco voluntary contribution
New employee registers from HRM to finance department
Progress performance report for employees on probation
Daily human resource department report
Employees daily attendance record
Overtime claim/approval condition
Payment of wages/adjustment
Leave
Medical report
Injury cases / WIBA
Workplace accident notification
Post-employment information
Discipline documentation
Confirmation for new employees
Casual appointment
Requisition for casuals
Testing on the job
Requisition for new employees
Clearance of employee
Full and final payment of employees
Realignment
Interview tool for factory
HRM Score sheet
HRM Questionnaire on performance by H.O.D and to H.O.D

I also handle and oversee Licenses/ legal issues in whole and insurance matters

 Conducts legal advocacy and representation particularly in more easy cases.

Through the advice of our company lawyer
Identifies specific disability issues through individual cases that can inform and effect
systemic change in employment, education and training;
Manages the day-to-day legal advocacy caseload and government issues like
licensing, training, human resource and insurance
Implements continuous quality improvement measures, policies and protocols and
ensures effective and accurate reporting, for any reports needed to be send to the
government offices for data analysis
Partly Deal in all insurance issues and policies taken by the finance department
Ensure company policies are in line and followed
Conduct periodic meetings with my legal advisor on case files and court hearing
Government periodic audits, statutory payments, rules and regulation
Liaison with all necessary government bodies on all necessary licences, certificates, audits
and permits required to run the business, or grant a permission to establish a new project
Also keep the competency of the documentation done through sizable negotiation
I do also oversee the operation of sales department
Sales involves an evaluation of all marketing efforts with reference to predetermined
standards of performance
Obtain as much information as you can about your competitors and their success. These
can give you valuable information in this connection generally through reports
And duties as follows

Manage client relationship through all phases of the sales cycle

Provide a consultative solutions sales process to prospects
Conducts one-on-one and group sales presentation
Provide account management to an existing territory
Responsible for tracking customer information, forecasts and reports
Oversee activities directly related to making products
Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, or distribution of products.
Keep records of the funds deposited and reconcile with the goods supplied in
quantity and money value with accounts

 Determine goods to be sold, and set prices and credit terms, based on forecasts of
customer demand. And company financial position of repay back on bank interest
and loans

I do oversee the purchases department also and my main duties and responsibilities are
Track Purchasing activity and measurements by signing / approving all the L.p.o.
Tracking also through main stores materials issues and replacements on repairs
and maintenance in the plant and the veracity on the consumption
Ensure a comparison of quotations was done before goods were ordered
Forecast procurement needs.
Monitor macro trend in supplier and contract base and implement plans to react.
Manage and overlook the Transport department
Get daily fleet records as per my requirement the key factors including
1. Safety gears maintained on the road
2. Accident issues, insurance
3. Pick-up and delivery service for the staff
4. Driver& loaders availability, performance, disciplinary and development
5. Fuel usage and fuel excess consumption compared to km and other metrics
6. Transport fleet efficiency, turnaround time and any road law enforcement
agency issues
Fuel storage tank readings and authorize reordering of fuels
Spares consumption and job cards from transport workshop to monitor the misuse
and breakdown of units and also the efficiency of work in that department
Spares requirements on breakdown vehicles
vehicle log books to monitor on fuel, driver performance and breakdowns due to
drivers rush driving
Allocation and set up of backup and recovery fleet for the units in fields
Also ensure wisely allocation of transport units is done to all even, uneven areas to
reach production target
Partly oversee the Factory/plant

 Daily comprehensive production report

Overlook factory staff and their performance and have authority to hire and fire with
consolation of administrative director including the performance of expatriates
Factory employs report on their performances and time reporting including work
output
Observing the effective maintenance of safety rules and standards in the department
by the workers.
Ensuring the effectual adopting of new programs and policies and providing training
in order to meet improved requirements and standards
Reports on any breakdown or maintenance issues in the factory and its follow up
partly with the factory manager
Weighbridge department
I ensure the following is done

Overlook staff and their performance by reports produced by weighbridge manager

Availability of all record when asked for checking
Control and signing of delivers living with core product or by-products
Introduced systems and ensure there follow up is done
Leasing with IT department to ensure no loop holes to interfere with the weighbridge
software systems to stop any forgery
Also shuffling of the junior staff after every 3 months to minimize any theft by forgery
A daily audit of the weighbridge report
Ensure the load cells are ok and best calibration is done also the calibration
certificate is valid and renewed when required or whenever a load cell is changed at
any given time
I authorised Any small minor maintenance /construction

Housing facility, Renovation and other facilities

In charge of house allocation, record and any modification/setup or repairs to be
done in the company residential houses
Authorized to provide small facilities to the works in one way or other in cash terms
or physical items/housing facilities
Jointly decide on welfare facility like company gym, club, and canteen for staff

 In charge in allocation of all small pool cars to the company staff

In charge of providing any medical facility to the staff as per the company medical
policy
Jointly decide on any new construction with the M.D

Labour contract (out sourcing) casual staff

I fully handle and sign the entire labour contract required in the plant
Ensure they are compliant and work as per the labour laws
Ensure all the out sourcing staffs is provided the necessity protective gears
The contractor pays them on timely manner from the funds we have released
Their government statutory deduction is done as required by the contractors
Cross check the contractors appointment/contract letters through hrm department
so as there is no legality tying the my company with the casuals
Provide micro welfare facilities
Agriculture / harvesting department
Manage and run the agriculture department by supervising agriculture and harvesting
manger
I do handle a lot of duties and responsibility under this department of which I cannot specify,
categorize or disclose them down on paper because it holds a lot of confidential issues on
its operation

Importation department
I am aware of procedure and documentation for importation
I only oversee, follow and consult on importation of goods and spares required through the
accounts department for documentation, payments and instructing the purchase department
to order. Also ensuring goods are on time and when required through our clearing agent

Workshop
I ensure the following is done and aware of through the H.O.D

Ensure safety tools and equipments.

Ensure health and safety procedures are adequately followed.
Follow safety procedures when handling machines and tools.
Efficiently and effectively respond to emergencies at the workshop.
Follow on spares requirement and there / its genuinely on replacement
Procedures on timely repairing of the faulty tyres.
Set up structure and facilitys to respond emergencies in the field.
Introducing trainings schemes for workshop staff
Ensure there is enough stock of spare tyres ready.
Ensure timely service of the fleets.
Trouble shoots the mechanical problems of the fleets and why.
Carry out modification in the cause of repair where applicable.
Ensure cleanness at the field workshop.
Use the tools for their right purpose.
Get daily workshop report.
Machine / fabrication work follow up
Get daily report on Issuing items from the workshop store
Cleaning and arranging of the workshop store is done as per the schedule.
Arranging of workshop office and tools store and inventor systems is maintained.
Ensure all workshop records are Maintained
Ensure individual tractor / fleet repairs and maintenance file is keep and up to date
records are updated

Workshop basically runs on daily full operational reports from the department which give
management guidance on the right equipment or any issues to avoid high depreciation rate
on the fleet and changes or modification required from time to time

Security department
I handle fully the security department and ensure the following rules and regulation is
followed by my senior security office that is
Responsible for maintaining a secure environment through ensuring the security of
the physical plant.
Act as liaison between company and any governmental agencies such as police, fire
and any safety regulatory bodies.
Establish and maintain procedures to reduce any internal theft/losses.
Establish and maintain procedures for the escort of employees transporting large
sums of money.
Establish and maintain policy for employee locker control.
Establish and maintain policy for spot checks of employees carrying parcels when
departing the property to ensure only employee personal property is leaving.
Establish and maintain systems/procedures to ensure that both regular and irregular
patrols of entire complex are completed to maximum potential.
Maintain control of master key inventories and ensure the proper
whereabouts/existence of all master keys
Control access to critical areas where the need for access arises outside of normal
operating hours for that area.
Contribute to ensuring all staff adheres to all policies/procedures.
Assist the Chief Engineer / factory manager in establishing and maintaining
procedures to ensure that specific actions will take place in the event of an
emergency.
Ensure that all required checks, tests, and inspections are completed in a timely
manner where required in order to ensure compliance with all code and regulation
requirements and ensure that all records are properly maintained as required.
Ensure that all staff is properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff is familiar with
procedures at all times.
In cooperation with insurance adjusters and insurance company, implement actions
necessary to minimize any potential claims.
Act as chairperson for safety committee requiring regularly scheduled meetings of no
less than as required by legislation to address matters concerning staff workplace
safety. Maintain and lead the purpose/goal of the committee to reduce the frequency
of on the job staff injuries to a level that is within company acceptable standards.
Through implementation of policies and procedures, ensure that the maintains full
compliance with all legislative acts including occupational health and Safety Act and

regulations. To include training/retraining of matters where necessary for all

departments.
Maintain responsibility for payroll and scheduling of department staff. Ensure that all
necessary time sheets and documents are completed. For the casual workers
Review daily activities of security officers on all shifts.

Any other operational duties, task and systems to improvise for better productivity in any
certain department
PROJECTS TRAININGS I IMPLEMENTED, GAVE AND PUT IN
PLACE IN VARIOUS SECTORS
THE FOLLOWING WAS TRAINED, IMPLEMENTED & PUT IN PLACE IN THE
DEPARTMENT BELOW AS A PROJECT BY MY SELF

STORES
1. EVALUATE AND COUNSEL STORE EMPLOYEES. SCHEDULE, ORGANIZE
AND DIRECT ASSIGNMENTS.
2. MAINTAIN, ENCOURAGE AND POSSESS OWNERSHIP MENTALITY.
MANAGER POSITION ONLY
3. DEVELOP AND IMPLEMENT EMPLOYEE PERFORMANCE EVALUATIONS
AND IMPROVEMENT PLANS.
4. ENSURE INTERIOR AND EXTERIOR OF STORE IS MAINTAINED TO
COMPANY STANDARDS.
5. CONDUCT REGULAR STORE MEETINGS.
6. ENSURE EMPLOYEE AWARENESS OF SAFETY AND EMERGENCY
PROCEDURES.
7. MAINTAIN ADEQUATE STORE SUPPLIES AND KEEP A MINIMUM STOCK
ORDER LEVEL FOR CERTAIN REGULAR USED ITEMS FOR ALL THE
DEPARTMENTS
8. MANAGEMENT OF ALL STORES OPERATIONAL ISSUES, TO INCLUDE
STORE HOUSEKEEPING, STORE ADMINISTRATIVE DUTIES, PHYSICAL
INVENTORIES, PRICE CHANGES
9. RESPONSIBLE FOR PREPARATION OF WORK SCHEDULE.
10.
PUT UP ALL THE NECESSARY DOCUMENTATION IN PLACE WITH
A PROPER FOLLOW UP PROTOCOL
11.
PLANNING, COORDINATING AND MONITORING THE RECEIPT,
AND DISPATCH OF GOODS

12.
THE EFFICIENT UTILIZATION OF SPACE AND MECHANICAL
HANDLING EQUIPMENT AND STACKING
13.
KEEPING STOCK CONTROL SYSTEMS UP TO DATE AND
ENSURING INVENTORY ACCURACY
14.
PLANNING FUTURE CAPACITY REQUIREMENTS
15.
ORGANIZING THE RECRUITMENT , AS WELL AS MONITORING
STAFF PERFORMANCE AND PROGRESS I.E CASUALS
16.
PRODUCING REGULAR REPORTS AND STATISTICS ON A DAILY,
WEEKLY AND MONTHLY BASIS
17.
BRIEFINGS TEAM / MANAGEMENT ON A DAILY BASIS
18.
MAINTAINING STANDARDS OF HEALTH AND SAFETY, HYGIENE
AND SECURITY
19.
HAVING A CLEAR UNDERSTANDING OF THE COMPANY'S
POLICIES

THE FOLLOWING WAS TRAINED, IMPLEMENTED & PUT IN PLACE IN THE

DEPARTMENT BELOW AS A PROJECT
WORKSHOP
1. ENSURE THAT THE DEPARTMENT IS ADEQUATELY STAFFED TO
ACHIEVE OBJECTIVES, AND THAT TECHNICIANS ARE AWARE OF
PROCEDURES FOR USING PRODUCTS AND EQUIPMENT.
2. FACILITATE THE ORIENTATION OF TEAM MEMBERS IN COLLABORATION
WITH THE WORKSHOP MANAGER BY FAMILIARIZING THEM WITH
WORK SURROUNDINGS, EXPLAINING WORK HOURS, PROCEDURES,
USE OF EQUIPMENT AND JOB EXPECTATIONS AND ENSURE THAT
TEAM MEMBERS UNDERSTAND THEIR RESPECTIVE DUTIES.
3. ENSURE ADEQUATE MAINTENANCE OF TOOLS, EQUIPMENT AND
OTHER MATERIALS IN THE SERVICE AREA.
4. FACILITATE THE TRAINING AND DEVELOPMENT OF TEAM MEMBERS IN
THE DEPARTMENT, BY PROVIDING FEEDBACK AND COACHING TO
SUPPORT IMPROVEMENTS IN THEIR JOB PERFORMANCE ON
TECHNICAL GROUNDS
5. EVALUATE THE IMPACT OF WORK DELAYS, INTERRUPTIONS OR
CHANGES IN PLANS TO DEVELOP APPROPRIATE COURSE OF ACTIONS.
6. REVIEW SERVICE ORDERS AND INSPECT THE QUALITY OF A
TECHNICIAN REPAIRS BEFORE THE RELEASE OF VEHICLES.
7. REVIEW WORK ORDERS TO ENSURE THAT ALL ACTIONS HAVE BEEN
DOCUMENTED ACCORDING TO SERVICE WORKSHOP POLICIES AND
PROCEDURES.

8. PLAN AND ADJUST THE WORKLOADS OF DEPARTMENT PERSONNEL TO

MATCH THEIR SKILLS AND ABILITIES.
9. COORDINATE WITH PURCHASE DEPARTMENT AND ARRANGE FOR
DELIVERY OF SPARES ON TIMELY BASIS
10.
AUDIT ON THE SPARES ORDER TO THE SPARES DELIVERED BY
THE SUPPLIER I.E. MAKE, PRICE, GENUINE
11.
PROVIDE DETAILED INPUT FOR THE QUOTATIONS, PLANNING
AND REVIEWS OF ALL WORKSHOP PROJECTS.
12.
DETERMINE THE WORK PRIORITIZATION AND TASK ALLOCATION
FOR ALL WORKSHOP TASKS.
13.
TO OVERSEE WORKSHOP STAFF SO THAT APPROPRIATE
INFORMATION, INSTRUCTION, TRAINING AND GUIDANCE IS PROVIDED
WHEN REQUIRED.
14.
BE RESPONSIBLE FOR THE HEALTH AND SAFETY
15.
BE RESPONSIBLE FOR THE SECURITY AND EFFICIENT RUNNING
OF THE WORKSHOP AND TO CONSIDER IMPROVEMENTS AND
EFFICIENCIES WHEREVER POSSIBLE.
16.
ORGANIZE APPOINTMENTS, COLLECTIONS, TRANSPORTATION
AND SUPPORT FORM THE WORKSHOP WHERE REQUIRED.
17.
LINE MANAGES WORKSHOP STAFF.
18.
LIAISE WITH SALES, ACCOUNTS, PARTS OR COMPANY
DIRECTORS AS REQUIRED.
19.
UNDERTAKE WELDING, FABRICATION, MECHANICAL OR
MACHINING WORK AS REQUIRED.
20.
CARRY OUT AND DOCUMENT HEALTH AND SAFETY CHECKS AND
BE RESPONSIBLE FOR PREMISE SECURITY.
21.
KEEP MASTER RECORDS FOR EACH VEHICLES REPAIRS AND
SERVICE DONE TO IT TO ENABLE TO GUIDE FUTURES ISSUES THAT
MAY RISE TO IT OR FOR DEPRECIATION PURPOSE OR FOR DRIVER
PERFORMANCE GRADING
22.
PREPARATION OF VEHICLE INSPECTION REPORT WEEKLY BASIS
TO TRACK ON ANY MECHANICAL / TECHNICAL ISSUES OR DAMAGES
CAUSED BY DIVERS
23.
RECOVERING AND PUTTING UP ALL THE GROUNDED AND
CANNIBALIZED FLEET

THE FOLLOWING WAS TRAINED, IMPLEMENTED & PUT IN PLACE IN THE

DEPARTMENT BELOW AS A PROJECT

TRANSPORT

1. OVERSEE TRANSPORTATION DEPARTMENT, INCLUDING ITS ASSETS

AND EMPLOYEES
2. ENSURE CUSTOMER GOODS MOVE FROM PRODUCTION THROUGH THE
SUPPLY CHAIN TO THE END USER TIMELY.
3. ESTABLISH QUALITY TRANSPORTATION SERVICES.
4. LEAD ALL DISTRIBUTION AND TRANSPORTATION PLANNING AND
STRATEGIC ACTIVITIES.
5. RECRUIT, INTERVIEW, SELECT, TRAIN, MOTIVATE, COACH, AND
MENTOR TRANSPORT DRIVERS.
6. PLANNING ROUTES AND LOAD SCHEDULING FOR MULTI-DROP
DELIVERIES.
7. BOOKING IN DELIVERIES AND LIAISING WITH CUSTOMERS THROUGH
SALES DEPARTMENT.
8. ALLOCATING AND RECORDING RESOURCES AND MOVEMENTS ON THE
TRANSPORT PLANNING SYSTEM.
9. MONITORING TRANSPORT COSTS.
10.
DEALING WITH THE EFFECTS OF CONGESTION / ORGANIZING
VEHICLE REPLACEMENTS
11.
MANAGING A TEAM OF SUPERVISORS, ADMINISTRATION STAFF
AND DRIVERS
12.

MAKING SURE THE OPERATION MEETS ITS TARGETS

13.

EFFICIENTLY MANAGING A TEAM OF DRIVERS AND VEHICLES.

14.
ENSURING COMPANY COMPLIANCE OF ALL TRANSPORT
POLICIES, LEGISLATION AND PROCEDURES ROUTINE CHECK ON
INSPECTION AND INSURANCE DOCUMENTS
15.
MANAGING, MONITORING AND DEVELOPING A TEAM OF
DRIVERS AND LINE MANAGERS.
16.
INVOLVED IN STRATEGIC DEVELOPMENT AND STRATEGY
MAKING.
17.

BEING THE FIRST POINT OF CONTACT FOR ALL DRIVERS.

18.
MAKING SURE THAT ALL TRANSPORT FLEET VEHICLES ARE
PROPERLY MAINTAINED AND SERVICED.
19.
ARRANGING FOR THE INDUCTION AND TRAINING OFF ALL
STAFF.

20.
REGULARLY LIAISING WITH THE DELIVERY / SALES MANAGER TO
ENSURE A SMOOTH RUNNING OF BOTH DEPARTMENTS.
21.

MAINTAINING ACCURATE ADMINISTRATIVE RECORDS.

22.

GIVING DRIVERS A FULL DEBRIEF, INCLUDING ANALYSIS.

23.

ORGANIZING VEHICLE CHECKS.

24.
IDENTIFYING OPERATIONAL ISSUES, POTENTIAL PROBLEMS
AND OPPORTUNITIES.
25.
RESOLVING AND MANAGING QUERIES AND COMPLAINTS
COURTEOUSLY AND EFFICIENTLY.
26.
APPRAISING STAFF PERFORMANCE AND ALSO TAKING
DISCIPLINARY MEASURES WHEN REQUIRED.
27.
POSSESSING A GOOD UNDERSTANDING OF ALL RELEVANT
LEGAL COMPLIANCE AND FLEET CONTROLS.
28.
MULTIPLE RELATIONSHIPS AT DIFFERENT LEVELS WITH ROAD
GOVERNMENT BODIES.
29.

PROBLEM SOLVING AND PRIORITIZING SKILLS.

30.
MAN MANAGEMENT SKILLS I.E DRIVERS POSSESSION TO THE
VEHICLE.