Consolidated STRATEGIC HR

LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question Managers are able to support people with their development as
well as their current skills.
Correct Answer False
Multiple Choice Multiple Answer

Question Strategies for securing commitment to change :-
Correct Answer Preparation , Acceptance , Commitment
True/False
Question In the current state of evolution of HR, there is a perceived
need to sell the value of HR.
Correct Answer True

Question Quality of life consists of :-
Correct Answer Trade off between family , Leisure , Career
Match The Following

Question Correct Answer
Transfer & Promotion Human Resource

Procedures Department
Groundwork Clients and users
Key Processes Reward and Control
Human Resource Systems Personnel function
Select The Blank

Question The ________ and control systems should be altered to
support the strategic human resource function.
Correct Answer Reward
Multiple Choice Single Answer

Question Measures and rewards are aligned with:-
Correct Answer Short-term business Results
Your Answer Long-term business Results

Your Answer Acceptance , Commitment , Preparation
Select The Blank

Question Overall individual behaviour needs to be measured in ________.
Correct Answer Output terms
Your Answer Input terms

Question The Agenda group's needs were as follows :-
Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial
Your Answer IT skills , Strategic Thinking skills , Entrepreneurial
True/False
Question Newsletters is one of the method of informal communication.
Your Answer False

Question Structures were based on :-
Correct Answer Division of labour , Central unity of control , Pyramid of managers &
supervisors
Your Answer Division of labour , Central unity of control , Pyramid of managers &
supervisors

Question How many characteristics were listed in the survey of the
International Manager?
Correct Answer 6
Your Answer 6
Select The Blank
Question Continuous ________ and learning targets should be features of
the process of managing for high performance.
Correct Answer Improvement
Your Answer Improvement

Question What type of effort is required to encourage all the members of
the organization to work together?
Correct Answer Continuous
Your Answer Continuous

Question There has to be a clear strategy with regard to the type of
knowledge the organisation wishes to :-
Correct Answer Develop , Store , Able to retrieve
Your Answer Develop , Share

Question Key targets for strategic activity with regard to employees
include :-
Correct Answer Clarify career tracks , Ensure balance , Involve people
Your Answer Clarify career tracks , Ensure balance , Involve culture

Question When the term strategy was began to emerge in business?
Correct Answer In 1960's
Your Answer In 1960's

Question Widespread competition from a range of sources is leading to
greater corporate amalgamation within the :-
Correct Answer Market place
Your Answer Market place

Question In a marketing / service organisation, development includes :-
Correct Answer On the job training , Interpersonal skills , Career path through
marketing
Match The Following

Question Correct Answer Your Answer
HR Agenda --Retention of Talents
HR Practitioners --Mentor
HR Strategists --Embedded practices
Responsibilities of HR-- Recruitment

Question Who, in the past expected periodic unemployment over their careers?
Correct Answer Blue collar workers
Your Answer Administrative staff

Question When top managers lay off technical & professional workers, they must
assess the impact of such lay off on :-
Correct Answer The remaining corps of employees
Your Answer The remaining corps of employees

Question IT sector employers are looking for :-
Correct Answer Specific skills , Experience , High market value
Your Answer Specific skills , Experience
True/False
Question HR partner will probably be involved in some way with the implementation
of the solution.
Correct Answer True
Your Answer True

Question What is the general obsevation / importance in ensuring excellent candidates
can be seen at times which are possible for them, rather than to a fixed interview
schedule?
Correct Answer Flexibility
Your Answer Flexibility
Select The Blank

Question The organization's ________ must be conducive to productivity and quality
improvement.
Correct Answer Culture
Your Answer Culture
Match The Following

Classic consultancy cycle --Gaining Entry
Technology-- Working Practices
Dave Ulrich --Appropriate risks
Gareth Morgan-- Formal Authority
True/False
Question The interest in recent years in emotional & other forms of intelligence is
starting to percolate through into western management vocabulary.
Correct Answer True
Your Answer True

Question Quality of life consists of :-
Correct Answer Trade off between family , Leisure , Career
Your Answer Leisure , Career

Question The adult learning process does not include :-
Correct Answer Continuous professional development
Your Answer Continuous professional development
Select The Blank

Question ________ responsibility is to keep up to date & keep up with the information
flow.
Correct Answer Knowledge owner's
Your Answer Knowledge manager's
Select The Blank

Question Given the current emphasis on individualism the obvious route might seem to
be the ________.
Correct Answer Sophisticated human relations mode
Your Answer Sophisticated human relations mode
True/False
Question The only real measure of the quality of a product and service is whether it
delivers customer satisfaction.
Correct Answer True
Your Answer True
Select The Blank

Question Let go of unnecessary routine tasks means ________.
Correct Answer Bebureaucratize
Your Answer Centralize

Question Communication is :-
Correct Answer About relationship building , Is obvious area for active collaboration
between human resource professionals and the line , Considered a key component of
change management
Your Answer About relationship building , Is obvious area for active collaboration
between human resource professionals and the line , Considered a key component of
change management
Select The Blank

Question HR Scorecard stands alone but fits into the ________ scorecard.
Correct Answer Balance
Your Answer Corporate
True/False
Question Time is not a major constraint as the organization works at full capacity
throughout the year.
Your Answer True
True/False
Question If mergers are handled `professionally they can never backfire.
Your Answer False
Select The Blank

Question The majority of respondents commented on the negative features of working
in a political environment, including the adverse effects on job ________.
Correct Answer Satisfaction
Your Answer Satisfaction

Question The CIPD research also highlighted the predictive nature of the employee
satisfaction for business :-
Correct Answer Results
Your Answer Policies
Question The unfairness issues are associated with :-
Correct Answer Comparisons with other organizations , Feelings that other classes of
employees in the same organization are more favorably treated
Your Answer Comparisons with other organizations , Feelings that other classes of
employees in the same organization are more favorably treated

Question The QWL program provides a framework for co-ordinating what in order to
produce improvements in QWL outcomes?
Correct Answer The introduction , Maintenance , Improvement
Your Answer The introduction , Maintenance , Improvement
Select The Blank

Question ________ performance does not occur in a vaccum.
Correct Answer High
Your Answer Individual
Select The Blank

Question Individual level where people are usually motivated to close the gap between
their current and desired ________.
Correct Answer Capabilities
Your Answer Skills

Question Outcomes of business strategy :-
Correct Answer Financial projections , Company positioning , Mission statement
Your Answer Mission statement , Financial projections , Company positioning

Question Some prerequisites of HR team include :-
Correct Answer Interpersonal and consultancy skills , Planning and implementation
skills , Willingness to learn from other organisation
Your Answer Interpersonal and consultancy skills , Planning and implementation skills
, Willingness to learn from other organisation

Question Today what has become more salient in lay off procedures?
Correct Answer Interpersonal dimensions
Your Answer Seniority
True/False
Question Mission can provide a steering force for organization improvement.
Your Answer True
True/False
Question Flatter structures can reinforce the desire to hoard information.
Correct Answer True
Your Answer True

Question According to whom there is a much wider caliber of people applying for jobs
than in years gone by?
Correct Answer Head hunters
Your Answer Recruiters
True/False
Question The technical changes will trigger a set of political issues.
Correct Answer True
Your Answer True

Question The 100 day plan addresses most of the integration issues at the level of :-
Correct Answer Human resource matters , Systems , Processes
Your Answer Systems , Processes , Top management
Select The Blank

Question The generalists should develop ________.
Correct Answer At least one area of expertise
Your Answer At least one area of expertise

Question The employees are sensitive to the differences which affect them most
especially if they perceive the acquisition to be :-
Correct Answer Hostile
Your Answer Hostile

Question Which is HR's most precious asset?
Correct Answer Credibility
Your Answer Credibility

Question Forms of employee participation in idea generation are :-
Correct Answer Suggestion schemes , Quality circles , Problem-solving groups
Your Answer Suggestion schemes , Quality circles , Assessment centers
Select The Blank

Question In Roffey park's survey, electronic mail is used by ________ percent of
respondents.
Correct Answer 78
Your Answer 78

Question Right people are being :-
Correct Answer Hired , Promoted , Transferred
Your Answer Hired , Promoted , Retained

Question If there is too much stability the organization can become :-
Correct Answer Internally focused
Your Answer Internally focused

Question Critical success factors consist of :-
Correct Answer People , Financial performance , Market share
Your Answer People , Financial perspective
True/False
Question Perhaps the biggest obstacle to shared learning is a blame culture when
things go wrong.
Correct Answer True
Your Answer True
Select The Blank

Question Human Resource Management in the multidivisional company - The authors
of this book is ________.
Correct Answer Purcell and Ahlstrand
Your Answer Purcell and Ahlstrand
True/False
Question Professor Robert B. Reich has identified six 'social glues' of the company of
the future.
Correct Answer True
Your Answer True

Your Answer Preparation , Acceptance , Motivation

Question The first task is for the human resource function to clarify its own :-
Correct Answer Priorities
Your Answer Commitment
Question Cross-boundary working is where employees of different corporate cultures
are required to work :-
Correct Answer Closely together
Your Answer Closely together
True/False
Question Radford defines responsibilities of HR.
Correct Answer True
Your Answer True
True/False
Question Human Resources and manufacturing were tied to the highest pay levels of
functional heads.
Correct Answer True
Your Answer True
Select The Blank

Question Performance management of the ________ has mainly focused on activity
management.
Correct Answer 1990's
Your Answer 1970's

Question Strategic management involves :-
Correct Answer Mission & strategy , Formal structure , Human resource system
Your Answer Mission & strategy , Formal structure , Human resource system
True/False
Question In real terms, the cost of quality is the cost incurred in not getting things right
first time.
Correct Answer True
Your Answer True
True/False
Question Much criticism of PRP stems from its failure to take account of team needs.
Correct Answer True
Your Answer True
Select The Blank

Question ________ of management is likely to be another key agenda item.
Correct Answer Quality
Your Answer Quality
Question Who suggests that the HR department itself will be an integrating device?
Correct Answer Shaun Tyson
Your Answer Shaun Tyson
Select The Blank

Question Pettigrew & Whipp identified ________ central factors for managing change
successfully.
Correct Answer Five
Your Answer Three

Question What senior executives do?
Correct Answer Develop Strategy
Your Answer Develop Strategy

Question The different linking themes include :-
Correct Answer Competencies , Technology , International dimensions
Your Answer Holistic approach , Competencies , Technology
Select The Blank

Question ________ issues tend to be well disguised.
Correct Answer Territorial
Your Answer Political

Question Business strategy content are :-
Correct Answer Socio economic , Technological , Political-legal
Your Answer Socio economic , Technological , Work systems
True/False
Question In practice, the right balance between individuals & team has never proved to
be elusive.
Your Answer False
True/False
Question Changing any process in isolation is a fool's errand.
Correct Answer True
Your Answer True
Select The Blank

Question Strategy as an emerging process of ________.
Correct Answer Action
Your Answer Organization
True/False
Question Develop a commitment of how to organise and manage for competitiveness.
Your Answer True
Select The Blank

Question Strategic thinking is a ________ process.
Correct Answer Continuing
Your Answer Ongoing

Question Which of the following is not a method of learning?
Correct Answer Outdoor development
Your Answer Outdoor development

Question What does change bring about for individuals & organizations?
Correct Answer Opportunities
Your Answer Opportunities

Question Majority of the cartelistic of international manager involve
Correct Answer Soft skills
Your Answer Intangible skills

Question Training provisions include :-
Correct Answer Type of training provided , How training budgets are controlled ,
Evaluation practices
Your Answer Type of training provided , How training budgets are controlled ,
Evaluation practices

Question Prof. Peter Smith's concept is related to :-
Correct Answer Cultural Differences , Cross-cultural working , People work together
Your Answer Cultural Differences , Cross-cultural working , People work together

Question The concept of what is vital to improve the effectiveness of an organisation's
process :-
Correct Answer Internal customer
Your Answer External customer
Select The Blank

Question There are ________ for sharing & developing knowledge inside the
company.
Correct Answer Opportunities
Your Answer Opportunities
Select The Blank

Question ________ is potentially one of the most difficult to implement effectively.
Correct Answer T Q
Your Answer T Q

Question Typical actions that reduce the scope of activity of an organization include :-
Correct Answer Cost cutting programs , Reduction of capacity , Divestitures
Your Answer Reduction of capacity , Divestitures

Question The most cost effective approach is :-
Correct Answer Concentrate efforts on core elements , To identify core elements
Your Answer To identify core elements , Concentrate efforts on core elements , Give
significance to supporting factors

Question One of the most valuable factor in overcoming cultural challenges is :-
Correct Answer Outstanding communication & persuasion skills
Your Answer Outstanding communication & persuasion skills

Question According to Roger Harrison what can be achieved through exploiting the
dynamic tension between the strengths of different culture types?
Correct Answer Organizational excellence
Your Answer Goodwill & reputation

Question H R Managers are responsible for:-
Correct Answer Setting salary policy , Implementing salary policy , Administrating
salary policy
Your Answer Setting salary policy , Implementing salary policy , Total employment
cost
Match The Following

Cost of external failure The cost arising outside the organisation due to failure to achieve
the quality specified after the transfer of ownership to the customer The cost arising
outside the organisation due to failure to achieve the quality specified after the transfer of
ownership to the customer
Cost of prevention The cost of an action to prevent or reduce defects and failures The
cost of an action to prevent or reduce defects and failures
Cost of appraisal The cost of assessing the quality achieved The cost of assessing the
quality achieved
Cost of internal failure The costs arising within the organisation due to failure to achieve
the quality specified before the transfer of ownership to the customer The costs arising
within the organisation due to failure to achieve the quality specified before the transfer
of ownership to the customer
True/False
Question T&D is strongly aligned to the strategic leadership and planning processes of
the business.
Correct Answer True
Your Answer True
Select The Blank

Question Organizations whose employees are represented by unions frequently have
________.
Correct Answer Different human resources management systems
Your Answer Different human resources management systems
True/False
Question QWL represents an image of the way people should relate to each other & to
their organisation.
Correct Answer True
Your Answer True

Question Primary sources of data are :-
Correct Answer Interviews with senior Management , Interviews and questionnaires
with line Management , In-depth questionnaires from human resource staff
Your Answer Interviews with senior Management , Interviews and questionnaires with
line Management , Collecting data

Question Most important assets an organization has and their effective management is
the key to its success :-
Correct Answer People
Your Answer People
Select The Blank

Question The organisation will treat employees with respect & dignity is known as
________.
Correct Answer Reassurance
Your Answer Reassurance

Question In the immediate transition, major events include :-
Correct Answer The appointment of a new board of directors , Other key appointments
, Redundancies
Your Answer The appointment of a new board of directors , Redundancies , Fixation
of pay structures

Question Strategic business partnership is :-
Correct Answer Not a one way street
Your Answer Not a one way street

Question The distinction between the different levels may vary in different
organisations according to their :-
Correct Answer Size , Complexity , Sophistication of their personnel function
Your Answer Size , Sophistication of their personnel function , Structural make up
Match The Following

Tyson of Cranfield Companies will have in future to think of different kinds of practices
to apply to employment relationships Company remains stuck in the old adversarial
bargained constitutional mode
Kinsley Lord Model encapsulates much of what organisation development now involves
Companies will have in future to think of different kinds of practices to apply to
employment relationships
Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline
with a wide range of explicit competencies
Armstrong Common sense is a systematic learnable discipline with a wide range of

explicit competencies The agenda remains fixed

Question Latent tensions like geological fault lines become visible under the condition
of:-
Correct Answer Stress and tension
Your Answer Stress and tension
True/False
Question Many organizations are now grappling with the need to recruit and retain
loyal employees.
Your Answer True
Select The Blank

Question Cost information is seen as a responsibility of ________ as per H R Manager.
Correct Answer Finance department
Your Answer Finance department

Question Development strategy should be guided by a :-
Correct Answer Vision & Set of values
Your Answer Vision & Policies

Question The SHRM contribution could include :-
Correct Answer The development of a joint venture culture , Team building ,
Development of flexibility among employees
Your Answer The development of a joint venture culture , Team building ,
Development of flexibility among employees

Question One of the most valuable factor in overcoming
cultural challenges is :-
Correct Answer Outstanding communication & persuasion skills
Your Answer Rigidity

Question Who quoted manual on business strategy?
Correct Answer Lewis Carrollis Alice,s
Your Answer Mintzberg
Select The Blank

Question Standard Life's UK workforce has grown by 40%
in ________ years and currently numbers 9700
employees.
Correct Answer Three
Your Answer Five

Question According to whom there is a much wider caliber
of people applying for jobs than in years gone
by?
Correct Answer Head hunters
Your Answer Head hunters

Question What type of effort is required to encourage all
the members of the organization to work
together?
Correct Answer Continuous
Your Answer Continuous

Question Organizations are aspiring to become the :-
Correct Answer Employer of choice
Your Answer Equal opportunity employer

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LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer

Correct Answer Preparation , Acceptance , Commitment

Multiple Choice Multiple Answer

Correct Answer Trade off between family , Leisure , Career

Match The Following

Transfer & Promotion Human Resource

Key Processes Reward and Control

Human Resource Systems Personnel function

Select The Blank

Multiple Choice Single Answer

Correct Answer Short-term business Results

Your Answer Long-term business Results

Multiple Choice Multiple Answer

Correct Answer Preparation , Acceptance , Commitment

Your Answer Acceptance , Commitment , Preparation

Select The Blank

Correct Answer Output terms

Your Answer Input terms

Multiple Choice Multiple Answer

Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial

Your Answer IT skills , Strategic Thinking skills , Entrepreneurial

Correct Answer False

Your Answer False

Multiple Choice Multiple Answer

Multiple Choice Single Answer

Your Answer Improvement

Multiple Choice Single Answer

Your Answer Continuous

Multiple Choice Multiple Answer

Your Answer Develop , Share

Multiple Choice Multiple Answer

Your Answer Clarify career tracks , Ensure balance , Involve culture

Multiple Choice Single Answer

Correct Answer In 1960's

Your Answer In 1960's

Multiple Choice Single Answer

Your Answer Market place

Multiple Choice Multiple Answer

Match The Following

HR Agenda --Retention of Talents

HR Strategists --Embedded practices

Responsibilities of HR-- Recruitment

Multiple Choice Single Answer

Multiple Choice Single Answer

Multiple Choice Multiple Answer

Multiple Choice Single Answer

Select The Blank

Match The Following

Classic consultancy cycle --Gaining Entry

Technology-- Working Practices

Dave Ulrich --Appropriate risks

Gareth Morgan-- Formal Authority

Multiple Choice Multiple Answer

Multiple Choice Single Answer

Select The Blank

Select The Blank

Select The Blank

Multiple Choice Multiple Answer

Select The Blank

Select The Blank

Multiple Choice Single Answer

Multiple Choice Multiple Answer

Select The Blank