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BSE Limited
"Exchange Plaza",
Symbol :HGS
Dear Sirs,
Sub:
We are enclosing a Press Release being issued by the Company on the captioned subject,
which is self-explanatory.
Thanking you,
Yours truly,
For Hinduja Global Solutions Limited
py
Dewal
Makara
company Secretary
Encl : a/a.
Regd. Office: Hinduja Global Solutions Limited. Hinduja House, 171, Dr. Annie Besant Road, Worli, Mumbai - 400 0 18, India. T: 9 1-22-2496 0707, F: 9 1-22-2497 4208
Corporate Office: HGS House, No. 6 14, Vajpayee Nagar, Bommanahalli, Hosur Road, Bangalore - 560 068, India. T: 9 1-80-2573 2620, F: 9 1-80-2573 1592, W: w.teamhgs.com
Corporate Identity Number: L92 199MHI995PLC084610
PRESS RELEASE
PRESS RELEASE
For example, HGS DigiTEXT service has shown to decrease calls to agents, reducing the cost of
voice calls and helping increase customer and agent satisfaction. Similarly, DigiWEB, web selfservice capability, is like FAQs on steroids, integrating into every channel and resolving as many
as 97 percent of web inquiries without the need to escalate to a live support agent.
DigiCX solutions are powered by HGS Digital Natural Assist (DNA), a unified customer experience
platform HGS DNA helps companies save time and money with analytics and automation.
As a leader in customer experience, HGS designed DigiCX as a current and constantly evolving
answer for companies looking to keep up with customer needs, added Mr. Lord, Increasingly,
customers will manage their relationships with enterprises without interacting with a human. It is
our role to help companies remain competitive in this reality, and DigiCX allows us to transform
traditional approaches to customer engagement and deliver on preferences for empowerment
driving tomorrows customer.