1 Given the data below, what should be the appropriate chart to be generated?

Week
Total Error
Total Pages
1
43
125
2
54
180
3
21
195
4
43
235
5
25
165
6
43
180
7
42
350
8
37
210
9
33
190
10
21
205
362
2035 0.177887

2 Given the data below, what should be the appropriate chart to be generated?
Week
On-Time Del
Total Delivered
1
102
234
2
302
532
3
203
343
4
254
465
5
118
300
6
165
210
7
324
500
8
211
500
9
134
500
10
231
500

3 Given the data below, what should be the appropriate chart to be generated?
Month
AHT
January
43.5
February
47.2
March
39.8
April
32.5
May
41.3
June
37.5
July
39.3
August
41.6
September
37.5
October
35.4
November
32.3
December
56.4

4 Given the data below, what should be the appropriate chart to be generated?
Month
Disconnection
January
12
February
19
March
18
April
17
May
19
June
21
July
15
August
24
September
15
October
14
November
16
December
19

be generated?

5 Given the data below, what should be the appropriate chart to be generated?
Operator
Pages with error
Total Pages
Operator 1
32
250
Operator 2
13
250
Operator 3
54
250
Operator 4
34
250
Operator 5
46
250
Operator 6
56
250
Operator 7
47
250
Operator 8
38
250
Operator 9
65
250
Operator 10
49
250

6 Management expects IT to produce 2,000 resolved TICKETS for this month (assume 22 w
If IT produces an average of 1 resolved IT ticket in 10 minutes with a standard deviation
SIGMA LEVEL
YIELD
Zusl
Mean
Stdev
USL
TAKT TIME
Zusl
Yield
Sigma level

Ave Productivity
LSL
Stdev
ZLSL
YIELD
sigma level

normsinv(yield) + 1.5
normsdist(Zusl) - normsdist(Zlsl)
(USL - Mean)/Stdev
10 mins
5.5 mins
TAKT TIME = TIME REQUIRED / CLIENT REQUIREMENT
5.28 mins
-0.858182
0.195396
0.64182
CASE 01 usl & lsl are given
AS-IS
TO-BE
Yield
normsdist(zusl)-normsd
154
200
200
200
CASE 02 usl
2.5
2.5
yield
normsdist(zusl)
18.4
0
0
0.5
CASE 03 lsl
#VALUE!
1.5
yield
1 - normsdist(zlsl)

s month (assume 22 working days and 8 working hours per day).

a standard deviation of 5.5, what is its process capability in terms of sigma level?

sl & lsl are given

ormsdist(zusl)-normsdist(zlsl)

ormsdist(zusl)

- normsdist(zlsl)

7 In relation to question 6, what would be the appropriate sample size for next month at confi
Expected volume next month would be around 5,000.
TYPE of DATA
sample size
z
stdev
e
n
n*
n*

continuous
(z*stdev/e)^2
1.96
5.5
2.5
18.59334
n/(1+(n/N))
18.5245

ze for next month at confidence level equal to 95% and margin of error equal to 2.5?

8 From the data in

Month
January
February
March
April
May
June
July
August
September
October
November
December

Question 3
AHT
43.5
47.2
39.8
32.5
41.3
37.5
39.3
41.6
37.5
35.4
32.3
56.4

what would be the sigma level if the target is 35mins

6.64
0.693407
Mean
40.35833
Stdev
6.643446
USL
35
ZUSL
-0.806559
YIELD
0.20996
sigma leve0.69344

he target is 35mins/transaction?

9 From the data in Question 4

what would be the sigma level if the target is 15 disconnect

Month
January
February
March
April
May
June
July
August
September
October
November
December

Disconnection
12
19
18
17
19
21
15
24
15
14
16
19

he target is 15 disconnections per month?

sigma level
occurrence rate
yield
yield
sigma level

normsinv(exp(-occurrence rate))+1.5
17.416666667
exp(-occ)
2.72922E-008
-3.93569157

10 From the data in Question 5

Operator

Operator 1
Operator 2
Operator 3
Operator 4
Operator 5
Operator 6
Operator 7
Operator 8
Operator 9
Operator 10

what would be the sigma level if the target is 95%?

Pages
Total
with
Pages
error
32
13
54
34
46
56
47
38
65
49
434

250
250
250
250
250
250
250
250
250
250
2500

yield
yield
sigma level

2066

he target is 95%?

successful event/total event

0.8264
igma level
2.44003
3.14485

11 What type of chart is applicable for

Wk
Feedback
2
4
6
8
10
12
14
16
18
20
Compute for the yield

the given data? What is the CL, UCL, and LCL?

Cbar
UCL
15
14.6
26.063
28
16
14
8
15
13
18
9
10
exp(-occ)

4.5635E-007

What is the process capability in terms of sigma level?

-3.40958
If the target feedback rate is 4, what would be its sigma level?
0.018316
sigma level
-0.58985

UCL, and LCL?

LCL
3.13702

12 What is the appropriate control chart for the given data? CL, UCL, and LCL
Figures with
Month
Total Figures
pbar
error
jan
86
502
0.160602
feb
134
831
0.160602
mar
235
881
0.160602
apr
68
963
0.160602
may
95
800
0.160602
jun
108
890
0.160602
jul
126
765
0.160602
aug
281
848
0.160602
sep
135
951
0.160602
oct
162
950
0.160602
nov
98
800
0.160602
dec
83
850
0.1606
1611
10031
8420
Compute for the yield
successful event / total event
YIELD
0.8393978666
What is the right sample size for next year, given a confidence level of 99% and margin of
n
(z/e)^2*p*(1-p)
n
1435.7491428531 1282.324456274 n*
Compute for the sigma level
2.4919861805

UCL

LCL

0.209764
0.198812
0.197712
0.196097
0.199546
0.197524
0.200427
0.198427
0.19632
0.196339
0.199546
0.19838

0.11144
0.122392
0.123492
0.125107
0.121659
0.12368
0.120778
0.122777
0.124884
0.124865
0.121659
0.12282

99% and margin of error = 0.025. N2012=12,000

13 What is the applicable measure of central tendency?

Mean time to
Day
Repair
1
132
2
308
3
298
4
288
5
960
6
385
7
264
8
389
9
265
10
285
11
296
12
308
What is its value?

1200
1000
800
600
400
200
0
1 2 3 4 5 6 7 8 9 10 11

297

What should be the sample size for the next 6 days, at CL = 95% and margin of error = 1
n
(z*stdev/e)^2
z
1.96
stdev
46.3440035675
e
15
n
36.6704907852
n*
35.7954008407

If client wants SPi to produce 40 repaired units in 1 month (assume 22 days and 8 wh/day),
TAKT TIME
AVERAGE
stdev
ZUSL
yield
sigma level

264 mins
348.1666666667 mins
203.1944135476 mins
-0.4142174246
0.339357441
1.0857825754

Day
Mean time to Repair

2 3 4 5 6 7 8 9 10 11 12

5% and margin of error = 15. N = 1500

ume 22 days and 8 wh/day), what would be its process capability in terms of sigma level?