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ITIL ACRONYMS
Below is a list of mostly used abbreviations. When working in ITIL environment especially if
you are a newhired person you may feel lost when reading emails full of meaningless
abbreviations. For all those people who fell lost but also for people taking the ITIL exam we
created the list below. We believe it will be usefull for everybody who needs quickly remind
what particular acronym means.
Acronym
Term
ACD
AM
Availability Management
AMIS
ASP
BCM
BCM
BCP
BIA
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BRM
BSI
BSM
CAB
CAB/EC
CAPEX
Capital Expenditure
CCM
CFIA
CI
Configuration Item
CMDB
CMIS
CMM
CMMI
CMS
COTS
CSF
CSI
CSIP
CSP
CTI
DIKW
Data-to-Information-to-Knowledge-to-Wisdom
eSCM-CL
eSCM-SP
FMEA
FTA
IRR
ISG
IT Steering Group
ISM
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ISMS
ISO
ISP
IT
Information Technology
ITSCM
ITSM
IT Service Management
itSMF
IVR
KEDB
KPI
LOS
Line of Service
MoR
Management of Risk
MTBF
MTBSI
MTRS
MTTR
NPV
OGC
OLA
OPEX
Operational Expenditure
OPSI
PBA
PFS
PIR
PSA
QA
Quality Assurance
QMS
RCA
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RFC
ROI
Return on Investment
RPO
RTO
SAC
SACM
SCD
SCM
SFA
SIP
SKMS
SLA
SLM
SLP
SLR
SMO
SoC
Separation of Concerns
SOP
SOR
Statement of requirements
SPI
SPM
SPO
SPOF
TCO
TCU
TO
Technical Observation
TOR
Terms of Reference
TQM
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UC
Underpinning Contract
UP
User Profile
VBF
VOI
Value on Investment
WIP
Work in Progress
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