Practice file answer key

Unit 1

Business communication

Working with words

Exercise 1

Exercise 1
2 f

3 e

4 b

Exercise 2

2
4
6
8

head
subsidiaries
sell
make

Exercise 3

2
4
6
8
10

companies
goods
specialize
operates
produce

5 c

6 a

3
5
7
9

operate
employees
goods
competitors

3
5
7
9

subsidiaries
based
provide
services

2 i
7 g

3 a
8 b

4 e 5 j
9 d 10 f

6 c

2 Yes, is that Seth speaking?

3 Are you phoning about that Japanese
customer?
4 Im calling to tell you that Im sending
them now.
5 Thanks very much for calling.
6 Speak to you later or maybe tomorrow.

Language at work

2 is
3 specialize 4 starts
5 works
6 start
7 have
8 specializes 9 are
10 work

Exercise 2

c
e
g
i

does 5
is 2
are 9
start 6
does 8

2
3
4
5

Is he staying
You arent / Youre not listening
Im leaving
are those German engineers visiting

Exercise 2

Do you have 7
do 10
does 1
does 4

2
4
6
8

have
are looking
are becoming
get

2 dont
4 doesnt, does
6 dont

3 does
5 arent

5 d 6 e
3
5
7
9

work
buy
are opening
are trying

Unit 3
Working with words
Exercise 1

2 c 3 g
7 j 8 a

Exercise 3

4 f

Exercise 3

Exercise 1

b
d
f
h
j

4 afraid
7 back
10 help

Exercise 2

2 a 3 b

Language at work

3 This
6 ask
9 give

Exercise 1

Business communication
Exercise 1

2 calling
5 take
8 Does

4 e 5 f
9 b 10 i

Exercise 2

2 in charge of
4 for

6 h

Business communication

Working with words

Exercise 1

Exercise 1
2
3
4
5
6
7

a training organization
a supplier
an employment agency
a subcontractor
a customer
a consultant

Exercise 2

2 e 3 a

Exercise 3

2 deal
4 take part

4 b

5 c
3 involves
5 consists

2 a 3 c

4 a

5 c 6 b

7 a

Exercise 2

2
3
4
5
6

Can everybody see that OK?

As you can see
The important thing here is
Have a look at this table.
This table shows the breakdown of
sales.

Language at work
Exercise 1

2 b 3 b
7 b 8 a

4 a 5 b 6 a
9 b 10 b

2 When did the company start?

3 Where does it have its head office?
4 How many people does the company
employ?
5 How much chewing gum do Americans
eat?

Unit 4
Working with words
Exercise 1

2
3
4
5
6

market research
design
product trials
branded the product
launched

Exercise 2

Across:
6 convenient
8 well-designed
Down:
1 functional
3 compact

7 stylish
2 user-friendly
5 attractive

Business communication
Exercise 1

b
c
d
e
f
g
h
i

7
8
9
5
3
6
4
2

Exercise 2

3 reports to
5 with

Unit 2

Exercise 2

2
3
4
5
6
7
8
9

We wanted
Why do we need
First
Then
We spoke to
Finally
We asked customers and staff
We found that

Language at work
Exercise 1

2 visited
3 met
4 took
5 had
6 did not / didnt finish
7 wanted
8 flew
9 made
10 did not / didnt go
11 went
12 interviewed
13 did not / didnt find

130

BRES PI TB S-O.indb 130

6/7/09 15:39:39

Exercise 2

played
did not / didnt win
replied
wrote
attended
ended
did not / didnt get

Exercise 2

2
3
4
5
6
7
8

Unit 6
Working with words
Exercise 1

2 c 3 a

Exercise 1
private healthcare
company car
pension scheme
subsidized childcare
gym membership
annual bonus
flexible hours
maternity leave
mobile phone

Exercise 2

b with
e Where
h about

Exercise 1

2
3
4
5
6
7
8
9
10
11
12

have told
have not / havent found
has become
has been
have already left
have not / havent recruited
have / ve asked
has / es said
have / ve lost
have not / havent had
have not / havent made

Exercise 1

2 connection 3 leave
4 gate
5 reservation 6 facilities 7 luggage
8 board
9 delayed 10 safe

2
4 dissatisfied

d 3 g 4 h
f 7 i 8 c
departure lounge
shuttle bus
terminal building
business trip

Exercise 1

2 f 3 d
6 a 7 b
2 been
5 see
8 kind

4 h
8 c

Exercise 1

2
3
4
5
6
7
8

2
4
6
8

more profitable
more expensive
most famous
the biggest

2 is
5 some
8 was

Exercise 3
2 arent
5 a
8 Are

Exercise 2

3 largest
5 better
7 the worst

2
3 The Edison Building is the cheapest.
4 The Soria Palace is easier to get to from
the city centre than the Master Tower.
5 The Master Tower is more modern than
the Soria Palace.
6 The Edison Building is the smallest of
the three buildings.
7 The Soria Palace is as expensive as the
Master Tower.
8

4 go
7 think

Countable: flight, hotel, reservation,

suitcase
Uncountable: information, luggage, money,
travel, work

Exercise 2

I dont agree at all.

I dont think
I agree
do you think
personally, I feel
I think youre right
do you feel

5 g

3 often
6 Did

Exercise 1

5 a
9 e
3 key card
5 double room
7 one-way ticket
9 check-in desk

Business communication

Language at work

Language at work
d short
g out

2
6
2
4
6
8

Business communication

Exercise 1

Language at work

Working with words

Exercise 2

Exercise 2

5 a

c Leave
f already
i yet

Unit 7

2 Do, c
3 youre, a
4 should, d 5 I dont, f
6 How, e

Business communication
4 c

5 b 6 f

meet the needs of customers

deal with complaints
encourage customer loyalty
offer a personalized service
get repeat business

1 impossible
3 unhelpful
5

application
Fill
CV
referees
position / post / job
interview
applicants

2 c 3 a

2
3
4
5
6

Exercise 3

Exercise 2

Exercise 1

4 d

Exercise 2

Working with words

2
3
4
5
6
7
8

Have you seen h

Have you ever a
Did you have d
Has c
Did g
Have you received b
Did you learn e

Exercise 2

did you have lunch

did you see
did the manager leave
did they stay
did she join
did you spend
did you send

Unit 5
2
3
4
5
6
7
8
9
10

2
3
4
5
6
7
8

Practice file answer key

14
15
16
17
18
19
20

3 is
6 is

4 many
7 much

3 an
6 is

4 much
7 some

Unit 8
Working with words
Exercise 1

2
3
4
5
6
7

a refund / some prices

an enquiry / a complaint
shipment / delivery
bill / invoice
order / price
goods / products

Exercise 2

1
3
5
7

deliver
make, track
make, ask for
place, change

2
4
6
8

order, check
confirm, quoted
cancel, ship
process, confirm

131

BRES PI TB S-O.indb 131

6/7/09 15:39:39

Business communication

Language at work

Exercise 1

Exercise 1

2 Maybe we should think about cancelling

the order.
3 How about sending an email to Head
Office?
4 Shall we talk about this again tomorrow?
5 We could advertise in the local
newspaper.
6 I suggest we discuss this with the manager.

Exercise 2

b sure 2
e work 3

Exercise 3

2 f 3 e

c Lets 6
f Fine 4
4 g

d think 5

5 d 6 c

7 b

Language at work
Exercise 1

2
4
6
8

shes going to have 3 arent going

Im going to wash 5 hes visiting
wont be
7 Im going to look
Shes playing

Exercise 2

2
3
4
5
6
7

re not going to finish

m meeting
ll ask
m having
ll check
m not going to get

Students own answers.

Exercise 2

2
3
4
5
6
7

Do I have
has to, are allowed
Am I allowed
need to
can, arent allowed
dont have, cant

Working with words

Working with words

Exercise 1

Exercise 1

2
5
8
11

efficient 3
useful
6
convenient 9
affordable 12

2
3
4
5
6
7
8
9

affordable
unusual
good value for money
recycling
convenient
initiative
efficient
popular

Working with words

1 h 2 c
6 f 7 i

Exercise 1

Exercise 2

Exercise 2
outdoor advertising
TV advertisements
word-of-mouth
press ads
online adverts

Business communication
Exercise 1

2 c 3 a
7 i 8 j

4 b 5 f
9 e 10 g

6 h

Exercise 2

2
3
4
5
6
7
8
9
10

friendly
4 unusual
initiative 7 recycling
original 10 value
disposal

Exercise 2

Exercise 1

2 offer
3 expand
4 launching
5 attracted 6 boost
7 enter
8 improved 9 discount 10 share

I didnt catch that.

Im not with you.
Could you be more specific
What was that you said?
were getting off the subject.
we can come back to that later.
weve covered everything
Can we move on to the next point
can we sum up what weve agreed

2 An email was sent by the HR department

to all employees.
3 The money was stolen (by somebody)
during the night.
4 The staff were informed by the Heads of
Department about the decision.
5 Salaries are discussed with employees
individually.
6 The key to the safe is kept (by him) in his
desk.

Unit 11

Unit 10

Business communication

Unit 9

2
3
4
5
6

Exercise 3

2
3
4
5
6
7
8
9

3 g
8 j

4 b 5 e
9 a 10 d

Im here today
Ill talk
First of all,
Lets move on
My next point
as I said before
That brings me
Thanks very much

2 event
5 budget

3 venue
4 guests
6 host company

Exercise 2

2 reinforce 3 arranged
5 booked 6 accept

Exercise 3

2
4
6
8
10
12

host company
purpose
held
accepted
guests
arranged

3
5
7
9
11

4 entertains

entertain
reinforce
venue
budget
book

Business communication
Exercise 1

2
3
4
5
6
7

Would you like to join us for lunch?

Shall I pick you up from the station?
Thanks but Id rather get some sleep.
Would you like me to book a table?
Would you like a glass of water?
Thanks for the invitation but Im not
hungry.

Exercise 2

Language at work

2 Would you like to stop for a break?

3 Would you like me to meet you at the
airport?
4 Shall I get some tickets?
5 Would you like to visit the new factory
now?

Exercise 1

Exercise 3

2 The invoice was sent yesterday.

3 Over a thousand guests were invited to
the event.
4 The post is collected at 10 a.m. every
day.
5 The software is written by our own
engineers.
6 The meeting was cancelled because of
the strike.

Exercise 2

2
3
4
5

was first suggested

was published
saves
is often lost

2 Thanks for the

4 like me to
6 would be nice

3 very kind of
5 thanks Id rather

Language at work
Exercise 1

2
3
4
5
6
7

is, wont
wont get, waits
dont hold, ll lose
wont accept, doesnt like
arrange, wont arrive
ll cancel, rains

132

BRES PI TB S-O.indb 132

6/7/09 15:39:40

 2 If the singer is ill, theyll cancel the

concert.
3 We wont go to the show if it finishes
late.
4 How will they travel if the airline is on
strike?
5 Hell call the host company if he doesnt
receive an invitation.
6 What will you do if it snows on the day?
7 If she doesnt like the food, shell order
something different.

Exercise 3

2
3
4
5

Exercise 1

2
3
4
5
6
7

Working with words

4 a
8 d

5 g

Exercise 2

2
3
4
5
6
7
8

safety record, excellent

perform well, encouraging
satisfactory, socially responsible
poor, manage costs
environmental performance, satisfactory
diversity of the workforce, encouraging
good reputation, encouraging

Business communication
Exercise 1
2 from
5 to

3 to
6 by

4 by
7 to

Exercise 2

2 dropped 3 decreased
4 remained stable
6 increasing

5 risen

Exercise 3
Students own answers

Language at work
Exercise 1

world supply
economic development
renewable energy
Population growth
global demand
oil shortage

Exercise 2

1 I got a degree from Portland University

in 1998.
2 I have worked as a Manager at Portland
Running Company since 2005.
3 Ive been responsible for cost
management for several years.
4 I was an Assistant Manager at One Step
Fitness Club for three years.
5 At One Step Fitness Club I developed
customer activities.
6 I worked as a sales assistant for four
years.
7 I left One Step Fitness Club in 2005.

2 estimate
4 running out

3 forecasts
5 improving

Business communication
Exercise 1

2 I hope we wont have to close the factory.

3 The staff will definitely support the
decision.
4 Do you think the strike will be successful?
5 The oil shortage probably wont start until
2015.
6 The world supply of water is unlikely to
increase.

Exercise 2

2
3
4
5
6

likely to find a substitute for oil

will probably notice the effects first
are likely to rise dramatically
definitely wont last forever
Hopefully, theyll invest more money

Exercise 3

2 are
3 Hopefully 4 will
5 probably 6 likely

Language at work
Exercise 1

Exercise 2

2 ll be
3 wont feel
4 will exist
5 may/might lose
6 may/might not apply 7 wont find

Unit 14
Working with words
Exercise 1

2 h 3 b
6 a 7 e

Exercise 2

Working with words

Unit 12
2 f 3 h
6 c 7 b

2 When did she join One Step Fitness Club?

3 How long was she Assistant Manager at
One Step Fitness Club?
4 How long has she been a manager?
5 Where did she work from 1998 to 2002?
6 How long has she been responsible for
sales growth?
7 How long did she work at Sun Sports
Clothing?
8 How long has she been in the sports and
fitness industry?

Unit 13

isnt, ll go
ll complain, runs out
continues, wont hold
wont find, dont give

Exercise 1

Exercise 2

2 Well finish the report today.

3 The manager may not / might not be in
her office right now.
4 Your secretary may / might know when
the meeting is.
5 I wont get the job I applied for.
6 They may not / might not give us a pay
rise this year.
7 He wont go on any more business trips.

2 enough
5 plan
8 spend

4 d
8 g

5 c

3 save
4 time
6 schedule 7 allow
9 time
10 on time

Practice file answer key

Exercise 2

Business communication
Exercise 1

2 e 3 i
7 h 8 j

4 c 5 f
9 d 10 g

6 b

Exercise 2

1 Oh dear. Whats the problem exactly?

2 Basically, I ordered fifty ducks but you
sent me chickens.
3 Im sorry. Would you agree to keep the
chickens?
4 No Im afraid that wouldnt be
acceptable.
5 Would it be too late if we sent the ducks
today?
6 No, that would allow me to have them
for the weekend.
7 OK Ill send them today.

Language at work
Exercise 1

2
3
4
5
6
7
8
9

didnt know
would you think about
they would give
found themselves
they could start
might they do
could only read
we would recommend

Exercise 2

1
2
3
4
5
6
7
8
9

had
would, had
were, would
gave, might work
would finish, worked
Would, sent
wouldnt, didnt pay
might buy, earned
would, didnt get

133

BRES PI TB S-O.indb 133

6/7/09 15:39:40

Unit 15

Unit 16

Working with words

Working with words

Exercise 1

Exercise 1

2 e 3 f
6 c 7 h

4 b
8 a

5 d

2 d 3 b
6 h 7 i

Exercise 2

2
3
4
5
6
7
8

Exercise 2

2
4
6
8
10
12

give feedback
develop your skills
step back
set goals
motivate
achieve
improve

2
3
4
5
6
7

motivate
give them feedback
develop my skills
set the goals
achieve
improve my promotion prospects

Business communication
Exercise 1

2
3
4
5
6
7
8
2
3
4
5
6
7
8

Exercise 2
2
5
8 must

2
3
4
5
6
7

At the moment
Up to now
last year
Over the next year
in my previous role
recently

Exercise 2

3 Recently
6 At

4 from
7 future

2
3
4
5
6

Up to now
Last year
at the moment
In the future
Over the next week

Language at work
Exercise 1

2
4
6
8

didnt stop
has launched
signed
is investing

3
5
7
9

found
has made
will take
hopes

Exercise 2

Language at work
2 g shouldnt
4 b could
6 c mustnt

spent
ambition
jobs
complete / finish
path

Exercise 3

Im sure theres a solution.

Have you thought
I cant do that.
Why dont
That might be possible
You could
thats a good idea

Exercise 1

3
5
7
9
11

Exercise 1

2 current
5 Up

see
worry, a solution
Right
totally, fault
talk, cant
thought, contacting, might
take, idea

Exercise 2

concentrate
give up
challenge
career
strength
weakness

5 f
9 c

Business communication

Exercise 3

4 e
8 a

3 e dont think
5 a should
7 d must
3 could
6

2
3
4
5
6
7

Where shall we advertise

Who is going to arrange
When are we having
How long has he known
How much did they pay
What time does the last person leave

4 mustnt
7 should

134

BRES PI TB S-O.indb 134

6/7/09 15:39:41