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Help executives understand the need for clear,
concise communication by Rodney Gray and Larry Robertson
In this article, Rodney Gray, employee communication research specialist,
argues the case for improving senior executive communication in organizations. Larry Robertson, communication advisor to senior executives, outlines what communicators can do to support CEO and senior executive
communication.
Executive communication:
why bother?
Research reveals
that improving the
communication of
senior executives,
especially the CEO,
may be the most
cost-effective way to
improve employees
satisfaction with
communication in
their organizations.
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Seizing opportunities
First and foremost, communicators must be exemplars. We too
must walk the talk as communication managers and as leaders.
While our content, systems and
tactics may be well regarded by
our executive colleagues, we
cant neglect our personal communication skills. We must seize
every opportunity to engage
spontaneously and meaningfully
in our own affable style with
others around the workplace.
We must resolve to defeat the
disinterest, even cynicism, so
prevalent within many organizations. Well achieve this by not
just what we say but how we say
it; by listening actively and
showing we care; by picking up
on feedback and ensuring its
acknowledged in future communication by the appropriate
executives; and, most important,
by revealing our own hopes,
feelings and imperfections,
Measuring results
Clearly, no single activity or
event will achieve this. As with
any worthwhile journey, it takes
time, persistence and resolve. A
dose of humility helps too.
Results are the measure of
organizational success, and each
organization, whatever its nature
or purpose, is a people organization. However brilliant the idea,
product or strategy, executives
cant achieve their organizations goals on their own. To
succeed, they must strike a balance between tasks and people,
and so bring their employees on
the journey. But employees will
only come along if theyre clear
about where theyre headed and
why, and if they trust and feel
appreciated by those taking
them there.
As I put it to a CEO recently,
This companys success depends
on the quality of its daily conversations. And communicators must take the lead in
enabling these conversations.
Perhaps its time to review
those media training budgets
(how many in your organization
really have to, or indeed should,
speak with the media, anyway?)
and to allocate more time and
resources to developing communication skills such as engagement, conversation, listening,
negotiation, collaboration, conflict management, facilitation,
emotional intelligence and, yes,
presentation at all levels.
In short, there is much evidence that we can get a greater
bang for our buck by putting
an effort into improving executive communication. And there
is much that we can do. CW
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