Provider Classroom Manual: Revised: January 2016

Tutor.
com
Provider Classroom Manual
Revised: January 2016
Confidential Do Not Distribute
2009 Tutor.com, Inc.
Table of Contents
Introduction ........................................................................................................................ 7
System Requirements ...................................................................................................... 8
Windows Automatic Updates.......................................................................................................................... 9
Installing the Classroom .................................................................................................. 9

File Download .................................................................................................................................................... 10
Install Program .................................................................................................................................................. 11
License Agreement ........................................................................................................................................... 11
Install Location................................................................................................................................................... 11
Installation Complete....................................................................................................................................... 12
Starting the Classroom................................................................................................... 12

Desktop Shortcut .............................................................................................................................................. 12
Start Menu .......................................................................................................................................................... 13
Logging Into the Classroom .......................................................................................... 13

Messages from Tutor.com .............................................................................................. 14
Tray Icon Navigation ...................................................................................................... 16
Viewing the System Tray Icon ....................................................................................................................... 16
Practice................................................................................................................................................................. 17
Other..................................................................................................................................................................... 18
About.................................................................................................................................................................... 18
Customize ........................................................................................................................................................... 18
Help....................................................................................................................................................................... 18
Messages from Tutor.com.............................................................................................................................. 19
Previous Sessions .............................................................................................................................................. 19
Tutor Resource Center..................................................................................................................................... 19
Voice Test ............................................................................................................................................................ 20
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Settings and Tools ............................................................................................................................................ 20

Account Settings ....................................................................................................................................................................... 20
Tutor Tools.................................................................................................................................................................................. 22
2008-2014 Tutor.com, Inc.
View my schedule .................................................................................................................................................................... 23

Mentoring.................................................................................................................................................................................... 23
View my assessments ............................................................................................................................................................. 23
Messages ..................................................................................................................................................................................... 24
Documents and Reference .................................................................................................................................................... 24
Direct Deposit ............................................................................................................................................................................ 24
Scheduling ....................................................................................................................... 28
On-Demand Schedule Navigation ............................................................................................................... 29
Adding Yourself to the On-Demand Schedule ........................................................................................ 30
Removing Yourself from the On-Demand Schedule .............................................................................. 31
Setting your Scheduled Sessions availability ............................................................................................ 31
Customize......................................................................................................................... 33
Pre-scripted Messages .................................................................................................................................... 33
Creating a Folder .................................................................................................................................................................... 35
Adding a Response................................................................................................................................................................ 35
Removing a Response ......................................................................................................................................................... 35
Managing Websites ......................................................................................................................................... 35

Worksheets ......................................................................................................................................................... 36
Voice ..................................................................................................................................................................... 36
Sounds ................................................................................................................................................................. 36
Avatar ................................................................................................................................................................... 37
Intellidraw............................................................................................................................................................ 37
Other..................................................................................................................................................................... 37
Status Indicator and Session Timer ............................................................................. 38

Initiating Sessions ............................................................................................................ 38
Accepting the 1st Session Request ............................................................................................................... 38
Accepting the 2nd Session Request .............................................................................................................. 42
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Tutor Requested from Resource Page ........................................................................................................ 43
Classrooms ....................................................................................................................... 45
v5 ........................................................................................................................................................................... 45
Mobile App ......................................................................................................................................................... 45
Declining Online Tutoring Sessions ............................................................................. 47

Provider Session Screen ................................................................................................ 48
Avatar ................................................................................................................................ 48
States .................................................................................................................................................................... 49
Student States.......................................................................................................................................................................... 49
Tutor States ............................................................................................................................................................................... 50
Action Indicators ............................................................................................................................................... 50
Chat ................................................................................................................................... 51
Chat Log .............................................................................................................................................................. 51
Bookmarking Chat ............................................................................................................................................ 53
Chat Messages................................................................................................................................................... 53
Voice Tool......................................................................................................................... 54
Whiteboard ....................................................................................................................... 60
Frequently Used Tools ..................................................................................................................................... 61
Pen Tool....................................................................................................................................................................................... 61
Eraser Tool .................................................................................................................................................................................. 61
Basic Shape Tools ............................................................................................................................................. 62

Circle and
Rectangle Tools.................................................................................................................................... 62
Polygon Tool ............................................................................................................................................................................. 62

Line Tool ..................................................................................................................................................................................... 62
Text Tool ...................................................................................................................................................................................... 63
Paper Tool................................................................................................................................................................................... 63
Copy/Paste/Save Tools.................................................................................................................................... 63
Copy ............................................................................................................................................................................................. 64
Paste ............................................................................................................................................................................................ 64
Open Image............................................................................................................................................................................... 64
Object Enhancing Tools .................................................................................................................................. 65
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Color Palette ............................................................................................................................................................................. 65

Line Weight................................................................................................................................................................................ 65
Undo/Redo ......................................................................................................................................................... 65
Objects ................................................................................................................................................................. 66
Shapes
Symbols Formulas Numbers ................................................................................................................ 66
IntelliDraw ........................................................................................................................................................... 66
Whiteboard Thumbnails ................................................................................................................................. 69
Zoom .................................................................................................................................................................... 70
Web Browser .................................................................................................................... 71

Saving a Website............................................................................................................................................... 72
File Sharing ...................................................................................................................... 72

Application Sharing ........................................................................................................ 73
Desktop Application Sharing ........................................................................................ 76
File Reclamation on lost connection ........................................................................... 78
Transferring Sessions .................................................................................................... 79
How to Transfer Students............................................................................................................................... 79
Receiving a Transferred Session ................................................................................................................... 81
Blocking Students ........................................................................................................... 82

Ending a Session ............................................................................................................ 83
Disconnected Sessions .................................................................................................. 84
End of Session Survey ................................................................................................... 84
Provider Survey.................................................................................................................................................. 84
Favorite Tutors and Recommended Tutors ................................................................. 90

Favorites List....................................................................................................................................................... 90
Helpful Information Available ........................................................................................ 91

Access to Students Previous Sessions ....................................................................................................... 91
Student and Tutor Comments ...................................................................................................................... 92
Asynchronous Review Sessions .................................................................................... 93

Introduction........................................................................................................................................................ 93
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Types of asynchronous review ...................................................................................................................... 93

Asynchronous review process ....................................................................................................................... 94
General overview...................................................................................................................................................................... 94
Student-side pre-session survey.......................................................................................................................................... 95

Accepting an asynchronous review request.................................................................................................................... 96
Beginning the asynchronous review.................................................................................................................................. 97
Editing the document ............................................................................................................................................................. 98
The Summary Feedback Form ............................................................................................................................................. 98
Ending the asynchronous review session......................................................................................................................... 99
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Additional notes on asynchronous review ................................................................................................ 99
Introduction
The Tutor.com classroom utilizes cutting-edge technology in an effort to ensure that the
experience for both student and tutor are seamless and of the highest quality. While the tutor
will utilize this one classroom, s/he will be connecting to students who will be using our HTML5based Version 5 Classroom. Tutors will only have the tools/features available in the classroom
that the student also has based on the classroom being used.
Should you have any questions regarding the information included within this manual, please do
not hesitate to contact your mentor or use the Tutor Support link for additional support.
Sincerely,
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The Provider Management Team
System Requirements
Your computer MUST meet the following specifications to run the Tutor.com Classroom
software:
Windows Vista, 7, 8, 8.1, or 10 with all the latest updates/service packs installed.
2.0 GB of system memory (RAM)
Single Core Processor at 2.4 GHz or Dual Core Processor at 1.8 GHz (manufactured on or
after 2004)
High-speed internet access
Microsoft Internet Explorer 9 or higher
Adobe Flash Player for Internet Explorer (Windows 8 and newer has this integrated by
default. Older versions of Windows can go to http://get.adobe.com/flashplayer/ - go to that
URL in Internet Explorer so the proper Flash add-on is downloaded)
Failure to meet all minimum requirements will likely result in connection or compatibility issues
that will prevent you from being able to tutor.
Internet Explorer is available free from Microsoft.
http://windows.microsoft.com/en-US/internet-explorer/download-ie
**NOTES**
The classroom requires a minimum screen resolution of 1024x768. If you are using a
Netbook or mini laptop they can only support up to 1024x600 and will not be able to
run the classroom
Satellite connections and mobile broadband internet cards are not considered highspeed internet connections. They are unreliable and prone to disconnects, and not
suitable for use with the Tutor.com Classroom.
In addition, all computers running the classroom software must have either:
Microsoft Word 2007/2010 or later

Microsoft Word 2000 or 2003 with the Office Compatibility Pack for 2007 file formats
The file and application sharing features of the classroom are only compatible with Microsoft
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Word programs. Alternative word processing programs are not acceptable.
IMPORTANT: If you have a previous version of the classroom installed on your computer, you
should uninstall that classroom before installing this classroom.
Windows Automatic Updates

Tutor.com creates the Classroom using the latest technology available from Microsoft. This
means that you must keep your computer patched with the latest releases from Microsoft. Your
computer can be configured to do this automatically.
To turn on auto-updates,
1. Right click on the My Computer icon on your desktop and select Properties from the
menu.
2. In the System Properties window, select the Automatic Updates tab.
3. Check the Automatic box and select a time that you rarely use your computer so that the
updates will not slow your computer down while you are using it.
This will keep you computer updated with the latest software from Microsoft and protect you
from any security flaws that Microsoft has fixed as well.
Installing the Classroom

To access the Provider Classroom, you will need to download the software onto the computer
you intend to use to provide online tutoring service.
The classroom requires some firewall ports to be opened and we have created a web page to
allow tutors to test if these ports are in fact open. Clicking on the link below will test your ports.
A successful test will yield the following results:
If the port is not open or somehow blocked somewhere

between your PC and the Tutor.com servers, the box will be
blank for about a minute or so, then it will time out. When
this happens, the following failure image will appear.
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If you do not receive notification that all port tests were

successful and are unable to resolve the issues with your
Internet Service Provider, you should submit a Tutor Support request for assistance before
continuing to tutor.
The URL to test your ports is: http://porttest.tutor.com/
The classroom setup is accessed via an intranet link provided to tutors via a secure intranet site.
The setup consists of two parts; a file download and an install program.
Click here to download the classroom:
http://prv.tutor.com/install/NetClassroom/Tutor.com%20Classroom%20Setup.msi
File Download
Clicking the classroom setup link will present
you with the following dialog. You should click
the Run button to begin downloading the
classroom setup files.
Depending
on
configuration,
you
your
browser
may receive the
following message. Click Run to start

downloading the setup files.
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After clicking run, the installer will download the necessary files to your computer. You will be
shown a dialog box indicating the progress of the download.
If a previous version if the classroom is installed, you will receive a message indicating that you
must uninstall the previous version before proceeding.
Install Program
After the download is complete, the install
program will automatically start and begin the
necessary steps to install the classroom on your
computer. Click the Next button to begin.
License Agreement
The classroom software is protected by a license agreement. Read the license agreement then
check the I accept the terms radio button and click Next to continue.
Install Location
The install program will prompt you for folder you want
the classroom to be installed in. You can simply accept
Click the Next
button to continue.
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the default location for this folder.
After the folder location has been set, the installer is

ready to begin installing the classroom on your
computer. Click Next to begin the installation process.
Installation Complete
After the installation is complete, click the Close button to exit the install program.
Starting the Classroom

The classroom can be started in two different ways; a shortcut located on the desktop or from
within the start menu.
Desktop Shortcut
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To start the classroom from the desktop, locate and double click the shortcut icon. It looks like
this:
Start Menu
To start the classroom from the start menu select the following:
Start | Programs | Tutor.com Classroom
Logging Into the Classroom

After you complete the installation of the classroom software, a shortcut will be placed on your
desktop. You simply need to double click on the shortcut to start the classroom.
Enter your username in the Username field.
Enter your password in the Password field.
Check the box for Save my login information if you would like this information saved for the
next time you log in.
Check the Make me Available after sign in box if you would like to immediately be available
for sessions.
Note:
Dont choose Save my login
information if you share a
computer.
Remove the check in the Make me Available after sign in box if you do not wish to be
immediately available to students when logging in.
If you forget your password, the Provider Classroom
software will send it to you in an email. To retrieve a
forgotten
password,
choose
the
Forgot
Your
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Password link at the bottom right of the sign in page.

You will then be prompted for your email address.
Tutor.com will email you immediately with your
information.
Electronic Independent Contractor Tutor Agreement

If revisions are made to the Independent Contractor
Tutor Agreement, tutors will receive a notice as they
sign into the classroom for the first time following the
posting of the updated agreement.
Tutors will be
required to review and agree to the terms within the

agreement by typing YES in the box that is presented.
If YES is entered and the Agree button selected, the classroom software will successfully launch.
If the Not Agree button is selected, the tutor will be informed that the classroom cannot be
accessed until the s/he has agreed to the terms of the new Tutor Agreement and the classroom
software will close.
Messages from Tutor.com

Upon logging in, tutors see important information from Tutor.coms Provider Management staff.
Tutors can opt to not show the

messages again upon signing in
by selecting the Do not show
again checkbox.
This window
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will not appear again until a new

message has been posted, but
the messages will still be available
via the tray icon.
Immediately after logging in, tutors will see the Classroom icon in the icon tray at the bottom of
their screen and the system tray message pops up. This message will appear if the tutors status
is set to Available, and it will indicate whether Voice is enabled or disabled.
You may toggle your Available status from the main menu at any time.
Right-clicking on the classroom icon in the icon tray will invoke a menu with links to information
tutors will use to be able to set their status to Available or Away, access the Settings and Tools
and Tutor Resource Area, or customize their settings, among other things.
When the Available option is checked,

tutors are able to receive requests from
students. When there is no check mark
next to Available, tutors will not
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receive session requests.
Note that, in addition to the lack of a checkmark, the Tutor.com icon in your system tray has an
X through it when you are Unavailable.
Tray Icon Navigation

Viewing the System Tray Icon
If after launching the classroom software you are unable to see the classroom icon in the system
tray, it could be that it is hidden. Here are the steps you can take to make the system tray icon
visible.
Right click on an empty space in the task bar, and select
Properties.
In the window that is displayed, in the Notification Area,

select Customize.
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In the window that appears, scroll through the list of icons until you find the Tutor.com
Classroom icon. From the drop down menu to the right, select Show Icons and Notifications.
Then select OK. Alternatively, you can check the box to always show all icons and notifications
on the taskbar (arrow below).
Practice
This section allows the user to practice with the Classroom in an offline mode. The v5 classroom
will be the one the majority of our Institutional and Consumer students are using. There is also
a mobile classroom is for all students connecting from approved mobile devices (iPhone, iPod,
iPad) using our mobile application software. This mobile Classroom will look the same on your
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end, so practicing in the v5 will suffice.

If you are set to Available status, opening a practice classroom will NOT make you unavailable
for requests from students. Be sure to set yourself Not Available before engaging in Practic
mode!
Other
This section contains several links to take you to other information areas.
About
Choosing About will open a small window with details about the classroom application, such as
version information. This screen also contains a link to the Classroom log file. In the event that
you experience technical difficulties, Tutor.com technical support may ask for this log file to help
debug the problem.
Customize
Clicking on the Customize link will bring up the Options menu to change various settings, such
as canned responses, websites, avatars and sound settings. More information on this feature is
Help
Selecting this option will take you to the latest version of this Manual.
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available later in this Manual, or in the Session Tools and Features Classroom video.
Messages from Tutor.com

This window is the one tutors see when they first sign into the classroom. If you have selected
the option to not show the message window after logging in (until a new messages is posted),
you can always access all messages posted from this menu.
Previous Sessions
When the Previous Sessions link is selected, you will have access to your sessions and
transcripts, as well as the comments left by the student for each session, for the past 90 days.
Sessions can be viewed by double-clicking on the session of interest. Tutors can review previous
sessions at any time, even while in session with a student, as these sessions will open in a
separate window outside of the classroom. The previous sessions will load in a new window that
will contain the chat history, shared files, and images of the whiteboards used in that session.
You can have more than one previous session at the same time. Providers can copy session
transcripts in the Previous Sessions section by selecting the transcript (highlighting a specific
section of interest or CTRL + A to select the entire transcript) and copying by using either CTRLC or right-clicking and selecting Copy.
When you are reviewing past sessions, you will remain available to students, which means that
you will still be paid waiting time if you are scheduled. To review sessions without the possibility
of session requests, set yourself to Unavailable. During times when you are unavailable, you will
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not be paid waiting time during scheduled hours.
Tutor Resource Center

This link will take tutors to the Tutor Resource Area, where numerous resources for tutors can be
accessed.
Voice Test
This link will take tutors to the Voice Setup page to ensure both microphone and speakers are
working correctly (Additional information in the Voice Tool section of this manual).
Settings and Tools

This link will take tutors to a page with links to various features available from this page.
Account Settings
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Change my contact details
Change my login/email address
Change my password
Change my Direct Deposit information

(Detailed information provided below in the Direct Deposit section)
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Set my floating notification preferences
This feature allows tutors to select if they would a) like to receive floating tutor notifications and
b) by which means they would like to receive these communications, either email or via text
message to a cell phone.
Tutor Tools
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View my billing information
View my connection information and ratings
View my schedule
(Detailed information provided below in the Scheduling section)
Mentoring
View my assessments
o
Clicking this link will take you to your assessment page, where you can click on which
assessment you would like to view.
Assessments will be listed with the most recent assessment completed at the top of the
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list.
Messages
o
This is where you will receive sessions that have been flagged in the QC system and sent
to you with feedback and suggestions, as well as messages from your Mentor, Senior
Mentor and Mentor Manager.
If new messages are present, it will be noted next to this link.
Messages will be listed with the most recent message at the top of the list.
Messages will remain until deleted by the tutor.
If a Mentor, Mentoring Tools.

If a Mentor, Review Writing Samples.
Documents and Reference
Tutor Resource area (location of all tutor resources (e.g., manuals, best practice
documents, videos, etc)
Contact Tutor Support
Procedures for dealing with troubled students
Direct Deposit
NOTE: Canadian tutors will not have access to this online Direct Deposit prompt. To enroll in
Direct Deposit, please scan and email the images of the front and back of a voided check to
tutorsupport@tutor.com.
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Tutors who are eligible can set up Direct Deposit to a valid US checking or savings account.
Clicking on the Direct Deposit link will launch a new window requiring signing in with the tutor
username and password.
Once signed in the tutor will be presented with a window allowing them to specify their Direct
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Deposit information online with no need for a signature or voided check.
A) After reading the terms the tutor MUST type YES to confirm s/he has read and understood
the terms. Without typing YES (not case
sensitive), the Continue button will not become
active
B) Tutors will enter the number of the account
they would like to have their tutoring earnings
deposited to.
C) Tutors will enter the 9-digit routing number
(ABA).
The Whats This Link will provide you with the location on your check where you can find this
information.
The Is this safe? link provides the tutor with an

explanation of how the information being
entered is safely transmitted to our servers
If an invalid routing number is entered the tutor will be instructed to ensure the number entered
is correct.
number, s/he will be presented with a confirmation screen.
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Once the tutor has agreed to the terms, and entered both an account and valid bank routing
Clicking No will return the tutor to the previous screen where the banking information was
entered. Clicking Yes will launch a Bank Information Verification window where the tutor is
asked to re-enter the bank account number.
Once the tutor has re-entered the bank account number, s/he will click the submit button.
If the information submitted was identical to the information currently in the system, no changes
will be made.
If the information submitted was a change from the previously stored information, a
email currently on record in the system for the Tutor.com
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confirmation message will be presented to the tutor and a confirmation email will be sent to the
After successfully changing the payment information, the tutor can return to the Change my
payment method link to see that the changes were effective.
**IMPORTANT NOTE** - Entering the incorrect banking information into this system may result
in your payment being delayed.
To switch back to paper check payments, or if you do not have this Change my Direct Deposit
Info link in your Settings and Tools menu, please contact Tutor Support.
Scheduling
Tutor.com tutors can set both their on-demand schedule and their availibilty for Scheduled
Sessions with Consumer students. These are two separate schedules which allow for overlap
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unless you have an approved and upcoming Scheduled Session with a Consuemr student.
The on-demand schedule allows you to set your availabilty each week on your advance
scheduling day. This tool can be accessed in two ways:
1. By clicking the View your schedule link in the Tutor Tools section of the Home tab.
2. Via the internet from the link available in Tutor Resource Area.
The web-based scheduling tool should be viewable from any browser, although some mobile
device web browsers may have trouble correctly displaying the full grid.
** NOTE ** : All times displayed in the Scheduling tool are in US - Eastern Time.
On-Demand Schedule Navigation

There are several ways to move thru time in the scheduling tools. The left and right arrows
located on the top of the monthly calendar [A] will move the monthly calendar forward and
backward by month. Changing this will not change the weekly calendar display.
Selecting a week [B] within the monthly calendar will change the weekly calendar to the selected
week.
the top of the weekly calendar [C]
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You may also move the weekly calendar by clicking the forward and backward arrow located at
The currently selected week is displayed at the top of the weekly calendar between the forward
and backward arrows.
Adding Yourself to the On-Demand Schedule

To add yourself to the schedule, you must first select the times you wish to work then click the
Schedule Selected button.
To select a time you will click the appropriate cell in the weekly calendar. Only cells marked as
Available can be selected. Once a cell is selected, the Schedule Selected button will become
enabled. Click this button to schedule yourself. The selected cell will change color and be
marked as Scheduled!
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You can select multiple cells in two ways. Using the first method, you select a single cell and
while holding the left mouse button down, drag the mouse pointer across the additional cells
you wish to select. This method will select all contiguous cells. The second method allows you to
select multiple non-contiguous cells. To do this, select a cell with a single click, then hold down
the Crtl key and select any additional cells that you wish. As long as you hold the Crtl key, each
additional cell clicked will be added to the list of selected cells.
If the hour is unavailable (i.e., all slots are already filled), the cell will be empty and colored grey.
If there are no hours available for the week for the subjects you tutor, the entire schedule will be
empty and all cells will be colored grey.
Removing Yourself from the On-Demand Schedule

To remove yourself from the schedule, you must first select the times you are scheduled to work
then click the Remove Selected button. Please see the Tutor Policies and Procedures Manual
for policies regarding removing hours.
Hours cannot be removed once the
hour has started.
To select a time you will click the

appropriate cell in the weekly calendar.
Only cells marked as Scheduled can
be selected. Once a cell is selected the
Remove Selected button will be
enabled. Click this button to remove
those cells from the schedule. The
selected cell will change color and you will no longer be scheduled for that time slot.
We ask tutors to try to remove their scheduled hours with at least 24 hours notice. This gives
other tutors ample time to pick up a scheduled slot that you have abandoned.
Tutor.com understands that sometimes you cannot give that much notice, and we do allow you
to remove your scheduled hour up to a minute before the shift begins. Tutors can do this on
occasion without penalty. However, excessive last-minute removal of your hours may result in
action such as advisory emails, an official warning, and in extreme cases the termination of your
Setting your Scheduled Sessions availability
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contract.
Consumer students have the ability to search through our Tutor database and schedule an
appointment for a one on one session. Tutors can make themselves available for these
appointments by setting their Scheduled Sessions availabilty.
Click the View my Scheduled Sessions availability to bring up the appropriate page. If prompted,
sign in as a Returning User using your Tutor.com Classroom credentials.
The direct URL for your Scheduled Sessions Availability page is
https://prv.tutor.com/apply/appointments/rules.aspx
As you can see, you are able to define rules which govern your availability to students looking
to schedule an appointment with you. You can specify as many day/time ranges as you like.
Unlike the on-demand schedule which opens week to week, you can edit this schedule anytime
you wish. Any availability you define here will persist until you come back and change it.
You are not obligated to be online in the Classroom during your scheduled availability
range(s). You are waiting for a student to request an appointment with you. If a student does
so, you will be emailed and you will have a set amount of time to either accept or decline the
appointment. If the appointment is approved and set, you are expected to sign in and attend
the scheduled session.
When your appointment is near, you can sign into the Classroom as early as 5 minutes prior to
the start time. The Classroom will prevent you from being matched to on-demand students
when your appointment is imminent, so you can set yourself Available and wait for the student
canceled and you will be once again eligible for on-demand student matching.
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to arrive. If the student has not arrived after 10 minutes past the hour, the appointment is
For more information, please review the Scheduled Sessions Guideline worksheet available here
on the Tutor Resource Center.
Customize
Clicking on this link will present the Customize window, where canned responses and websites
can be managed and sound settings can be adjusted.
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Pre-scripted Messages
Pre-scripted messages are set at the program level or by individual providers. All providers in a
program will have access to program level messages, and only the individual provider who
creates individual pre-scripted messages will have access to these. To add to a personalized list
of pre-scripted messages to your Homework Help software, select the Customize menu at the
top of the classroom. A Options window will appear.
There is one set of prepared messages for both Live Homework Help and Online Homework
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Help.
Creating a Folder
To create a new folder for your pre-scripted messages, enter text in the Folder Name text box
and then select the Add button.
Adding a Response
To add a response, select the folder you
would like the canned response to reside in.
Enter the response you would like to save in
the Prescript text box. Type in a short
description of the canned response (optional)
in the Description text box and select add.
Once done entering canned responses, which
can be added whether in session or not, click
the Save button.
The Customize window will close and the canned response you added will be available in your
drop down list of folders, within the one you created the response in.
Removing a Response
To remove a response, from the Options window, select the folder the response resides in.
Select the response you wish to remove and hit the Delete button. If you would like to remove
an entire folder, select the folder and hit the Delete button. Your response/folder will be
immediately removed from your available responses/folders. Only responses/folders that you
create can be deleted.
Managing Websites
Favorite websites can be accessed by selecting the Prescripts button below the chat area (the
same location where canned responses are saved).
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Pre-selected websites are available in the purple folders, and tutors can create and manage their
own folders to include their website preferences by selecting the Customize button and using
the same method as used for the canned responses (just enter the URL in the prescripts text
box). The personalized folders will show in yellow at the top of the list of folders.
Worksheets
In addition to web resources, several folders are
located in the prescript section that contain
links
to
worksheets
containing
practice
problems in some of the more commonly seen

concepts in sessions. Clicking on one of these
links will send the URL to the student and
launch the .pdf file.
Voice
This tab will bring you to your Voice preferences dialog. More information on setting your
Voice Preferences can be found in the Voice Tool section later on in this Manual.
Sounds
Selecting this option will allow the sounds for
various classroom events to be changed. There is
one default sound for session requested, session
connected and one for chat received. To change
these sounds, select the button and search for a
.wav file saved on your computer.
To have no
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sounds, unselect the play sounds check box. To

reset to the default sounds, hit Reset.
Avatar
This section will allow you the select the avatar you would like displayed in the classroom for the
student to see.
v5 Classroom: Tutor and student will be able to see both avatars. Students will be able to
change their avatars using their Customize button.
Mobile Classroom: Only the tutor will see his avatar, as this feature is not available to students
in this classroom.
Intellidraw
You can select the Enable Intellidraw to enable all the
drawing options, select only those drawing options you
want to use, or turn off the Intellidraw option completely
by removing the tic mark from the Enable Intellidraw
checkbox. Additional details can be found below in the
Intellidraw section later in this manual.
Other
This section will allow you to
Enable/disable spell check and select the appearance of the chat log text size.
Enable Auto-Availability. When checked, tutors will automatically be made available for
a second concurrent session, when applicable. (This is analogous to right-clicking on the
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system tray icon and choosing Available during a session that is one where a concurrent
session could be requested. ** Note ** The default for this checkbox is unchecked, so
unless it is turned on, there will be no change in classroom behavior.
Status Indicator and Session Timer

In the lower left hand corner of the classroom is a status indicator The status indicator is always
visible while logged into the classroom.
The session timer will allow you to track how

long you have been in session with a student.
The status indicator will tell you if your
classroom is successfully connected to the
servers at Tutor.com. A green indicator means
a successful connection. A red indicator means
that the classroom has lost the connection with
the server. Should you lose connection, you will be prompted to reconnect immediately.
Initiating Sessions
Accepting the 1st Session Request
When you are logged in, and your status is set to Available, you will be prompted to accept
sessions as students log on to the service. You are only prompted to Accept a session if you
meet the following criteria:
1. Your status is set to Available (be sure to check the classroom tray icon in the lower right
hand corner of the screen to make sure that you are available.)
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2. Your subjects match the requested subject

The initial requests from students will continue to have a small window that opens inquiring if
the tutor is present and ready to receive a request. You will be notified of an incoming call by a
sound as well as a well as the request window. You will have 10 seconds to indicate you are
present and ready to accept the session request.
Once the tutor has indicated he is present, the session request window will provide additional
information about the student and question. Tutors will be working with one of 3 types of
students and will see immediately if the session is one with limited or unlimited session length.
Institutional (LIMITED session length)
Institutional sessions with limited session length

will be recognizable by the fact that the average
session length is given in the information window
with the students initial question.
Institutional (UNLIMITED session length)
Institutional sessions with unlimited session

length will be recognizable by the fact that the
average session length guideline is identified with
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Session length is unlimited.
Consumer (UNLIMITED session length)
All Consumer sessions are Unlimited in

session length and will be noted as such in
this window.
You will have 60 seconds to accept all incoming requests. To accept the request, simply choose
the Accept button.
Once accepted, the start time and subject for the session will be noted in the title bar of the
window.
Once the sessions has started, you can select the Session Info button at the top of the
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classroom to retrieve/review information about the customer.
Institutional (LIMITED session length)
Consumer (UNLIMITED session length)
Institutional(UNLIMITED session length)
Higher Ed (Note the different Personal Info policy)
You will also have a consistent reminder of certain aspects of the session by way of a status bar
on the bottom border of the Classroom window.
This status bar will indicate:

-
Whether the student is a direct Consumer or connects through an Institution
The name of the Institution, where applicable

Whether there is a session length guideline in effect, or if the session can be unlimited
time
Whether or not the student has requested a Voice session
Whether or not the Institution has custom web resources which can be found by
launching a new Web Browser
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Accepting the 2nd Session Request

Once the first session has been accepted, the tutor will be set to Unavailable status. Tutors will
remain as Unavailable until they set themselves to Available by responding to this alert in the
Classroom during your initial session:
This alert will NOT appear during your first session if:
You are in a single-only session (meaning, you are working with a client who is not
eligible for concurrent sessions)
You are already in two sessions
You are currently in an Essay Writing session. Essay Writing is exempt from concurrent
sessions across the board
Tutors will know if they are eligible for a 2 nd session after the first session is connected. The
floating window that contains the information about type of student will also contain a notice at
the bottom when tutors are eligible for a second request.
If eligible for a 2nd request, tutors will NOT receive the 10 second Are you Available window
and will be presented immediately with the students question, and 60 seconds to accept the
request. Once accepted, this session will open in a separate window, independent of the first
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session, which can be manipulated and resized in the way that best meets your needs.
** NOTE ** placing the classrooms side by side, or reducing the width of the classroom by a
large amount, can result in some of the features of the classroom not being accessible (i.e., the
tools for line weight, color and/or pattern may be obscured in one of the classrooms.
While working with your students, should you be away from one of
the classrooms for more than 90 seconds, the student will receive a
message that you are currently working on this.
In addition, the classroom window will flash to identify for the tutor any session that has gone
90 seconds without a response from the tutor.
Should a student from the classroom you are not
actively working in type something in the chat, you will
receive a pop-up message in the lower right corner of
your monitor with the information typed, as well as the
time/subject stamp to identify the session.
Tutor Requested from Resource Page

If the student requested the tutor from one of the
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resource pages in the resource center.
when the tutor receives the session request, the URL for the resource the student was
reviewing will appear in the session request window above the students question.
Tutors will have 60 seconds to review the information provided and accept or decline the
session request.
The timer located at the top of the window will notify the tutor of time
remaining before the request times out.
Accepting the session will take you to a screen to let you know the classroom is loading.
If you miss the session request for either service or

are unable to accept the request, you will notice a
Warning Window that will replace the Accept
Window. This window will notify you that you have
missed a students request and advise you to set
your status to either Away or Available. For the
entire time this window is appearing on your screen,
you are not seen by the system and therefore are not prompted for, nor can you manually pick
up, incoming requests.
You must reset your status in order to engage in online tutoring
sessions.
*** NOTE***
If you choose to set your status to Away, you will not be prompted for incoming session
requests. In addition, you will not be paid waiting time if your status is set to Away during your
scheduled hours. To change your status back to available, right-click on the tray icon and select
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Available.
Classrooms
Students will connect to tutors using one either the HTML5 Classroom or the mobile Classroom.
v5
This HTML5 version of the classroom is the one that will be utilized for sessions with students
using a desktop computer to connect to Tutor.com
Mobile App
Tutor.com To Go is Tutor.coms mobile application for a variety of mobile devices/platforms,
including:
iPhone, iPod Touch and iPad.

Android
Windows phone
other mobile devices with HTML5 support
Tutor.com To Go requires an account. Users must have an account through the

institution where they normally access Tutor.coms Web-based service or users must
have a consumer account. When a user logs in they can connect to a tutor for a one-toone session. While the tutor will still have full functionality, the users will have different
functionality depending on the device they use to connect to a tutor. The iPhone and
iPod Touch have a more limited functionality and the iPad has a more robust
functionality similar to the web-based product.
Tutor.com To Go enables users to:
Connect to a tutor for a one-to-one learning session
Save and review past sessions
Have a mobile locker to store resources and use these resources in sessions
Take pictures from their mobile device and store in their locker
Search the SkillsCenter Resource Library
Based on the functionality available to the mobile device users, the app is best suited for
questions that dont require an interactive whiteboard session (whiteboard functionality
Homework review/check (e.g. Is this problem right?)
Studying (e.g., I forgot the formula and Im headed into a test)

Research/grammar questions that can be easily handled in chat
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discussed in features section). Types of questions we expect to be successful include:
Locating a resource or study guide is easy to do with the SkillsCenter
The touch pad devices more robust capabilities with a

whiteboard make it easier for users to have more indepth sessions similar to what is now done in the webbased product. The user/tutor can interact in real-time
on the whiteboard. The user has a more limited
selection of tools to use within the classroom.
Session requests received for students using the mobile app will appear like all others, and the
tutor will have 60 seconds to review the question presented and accept the session.
The student info window will indicate when
the student is using the Mobile Classroom,
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as well as what device the student is

connecting with.
** NOTE **
Users of the mobile application can connect using a
supported mobile device. Students using the touch pads
will be able to interact on the whiteboard. When using
the smaller mobile devices, such as iPods and Android
phones, users will be able to see the whiteboard and any
work the tutor completes on it, but they will not be able
to interact on the whiteboard.
Declining Online Tutoring Sessions

If the tutor is unable to accept the session request, s/he should
select the Decline option.
Selecting the Decline option will open the Request Declined

window for the tutor.
Any time a session is declined, the tutor is required to include the reason the session was
declined. The drop down list available provides several reasons to choose from:
Out of my area of expertise
Shift ending soon

Unable to take 2nd student
A comment field is also available to provide additional details pertaining to the reason for
declining the session.
When a request is declined, the student is sent back to the front of the queue to connect to the
next available tutor. Tutors also have the ability to set their availability to either Available or
Away following completion of the information in this window.
***NOTE***
Should you forget to set your status to unavailable once connected to your first student, and
you receive a second sessions request, declining or missing this request will affect your accepted
percentage. It is important to remember to update your status each time you connect to a
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student should you not wish to receive additional requests.
Provider Session Screen

When you choose the Accept button from the accept window your online tutoring session is
initiated. You will hear a sound and notice a slight change in your screen when you begin an
active session.
Sharing
Area
Chat
Area
Avatar
Whiteboard
Thumbnails
Tool Bar
The provider workspace is composed of 6 distinct properties

1. Avatar & Information
2. Chat
3. Whiteboard
4. File/Application Sharing
5. Web Browser
Avatar
The Avatar section of the Provider Session Screen is to the lower left of the classroom, directly
below the Chat area.
You can change your avatar, which you and the student both see, by
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using the Customize button in the toolbar and selecting the Avatar tab.
The avatar serves as a dynamic graphical representation of the states and actions being
performed by tutor and student during the sessions.
These are customizable from the
Customize menu. When you hover over the student avatar you will see the information screens
(see below). If in a Consumer session, the student avatar will show [name] customer. If in an
institutional session, the student avatar will show either [Guest] customer, or in some cases
(e.g., students from one of the military services), the students name.
States
When the bottom of your avatar is hovered over, the 3 available avatar states will be visible.
Students also can select avatar states in the same manner to
indicate their level of understanding/satisfaction at any point
during the session. The available states depend on whether
they are being selected by the student or the tutor. After
selecting a state, the avatar will go back to normal once
another action is performed (typing, writing on the
whiteboard, etc) or you can simply click the state again and the avatar will return to its normal
state.
Student States
Hovering over each emoticon will provide a definition of each one.
Make your avatar say I got it! Thanks! This will send a high-five to your tutor icon.
Make your avatar say Im following
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Make your avatar say Slow down. Im confused.
Tutor States
Make your avatar say You got it! (This will send a high-five to the student avatar)
Make your avatar say Im researching This is very effective to use

when you want to indicate to the student that you still are with them but
youll be taking a moment to research a problem. This will help reinforce
that you have not left the classroom.
Make your avatar say Im working on this. . . This is very effective to use
when you want to indicate to the student that you are still with them but
youre taking a second to think about or work through the problem. This will
help reinforce that you are have not been disconnected from the classroom.
Action Indicators
For various actions performed by the tutor and student, the avatar will change based on the
nature of the action being completed. This avatar updates automatically based on whatever
action you or the student is performing. The tutor can see their own action as well as the action
of the student.
Someone (student or tutor) is Typing
If the student is actively typing, the keyboard icon on the avatar will be
pulsing. If someone has entered text but is not actively typing, the
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keyboard will be stationary on one position.
Someone is Drawing
(v5 classroom only)
This will be shown when any of the tools on the whiteboard are being
used. You will not see this indicator when the student is using the mobile
Classroom.
Someone (student or tutor) is Opening a Website

(v5 classroom only)
This will be shown when a website has been entered in the chat window or
when the url has been changed when the web-browser is open.
Chat
The chat area appears in the left portion of your screen.
Chat Log
All chat, avatar changes, web pages, or files shared in a session will be noted in the chat log.
Additionally, the chat log or transcript will appear to you in the Previous Sessions section,
accessible via system tray icon navigation.
Various system messages will be displayed in the chat area when working with tutors in the v5
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classroom, depending on the type of student being worked with. These may include:
Notification of the initial question presented by the student prior to connecting to a

tutor.
Information pertaining to the status of a session transfer.
Messages pertaining to the amount of time remaining in the users account.
Reminders regarding average session length.
For v5 classroom sessions only, the question the student entered prior to joining the session will
be displayed:
If the student requested to connect to a tutor directly from one of the resource pages in the
resource center, then the URL for the website the student was viewing prior to connecting to the
tutor will appear in the chat log before the students question. This URL is clickable and will
open a new browser tool and load the website.
The grey divider between the sharing and chat area can be used for resizing these areas of the
classroom based on the needs of the session. Placing your mouse pointer over this grey area
will change your mouse cursor and allow you to resize the shared area between these tutors
areas.
To resize the
Sharing/Chat areas,
click and drag on the
divider to the left of
the sharing area left
or right to change
the size of these
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areas.
Bookmarking Chat
By double-clicking on any line of the chat log, tutors have the ability to insert a marker to the
left of the line of chat to mark specific areas of the chat s/he would like to be able to locate
quickly.
Once bookmarked, double-clicking again will remove the bookmark from the chat log. Multiple
bookmarks can be used to highlight multiple points throughout the
chat log that the tutor would like to able to locate quickly (e.g., the
students question, a helpful equation, etc.).
Chat Messages
Beneath the chat log is the chat messages area where you are able
and encouraged to use typed chat to communicate with your
students. You may choose to use free text chat or the canned
responses that appear by selecting the prescripts button.
Selecting the prescripts button will display a drop down list of both
pre-installed canned responses as well as your own created responses, organized by folder.
Press enter when youve selected the appropriate prescript, and the prescript will be loaded in
the chat input box.)
Purple
folders
denote
pre-
installed folders and are not

removable.
Yellow folders
denote user added folders that
tutors can manage (add, delete,
update). (This menu also includes
pre-selected and your own
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identified web resources.
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managing
here).
When
your
More
websites
prescripts are
selected, they will be loaded into the chat window and tutor can hit send or enter to transmit
the message. If a website is selected, once the tutor hits send the web-browser will appear.
Voice Tool
(v5 classroom only)
The voice tool is one that can be used for tutor and student to communicate orally in the
Classroom. We prefer to have as many tutors as possible equipped to work with students using
voice. Every Consumer student will have the option of requesting voice and we would like every
tutor who works with these students to be able to accommodate that request.
Applicants who joined us after September 2013 should have had their Voice acuity tested in
their mock session. If you have not had that testing, all tutors can submit a Voice sample to
Tutor Support to obtain their approval in using the Voice tool. If you dont yet have that
approval, visit this page for further instructions: http://www.tutor.com/providers/voicetest
Setup
Make sure your headset or microphone is plugged in before you open the Classroom. Voice will
not function properly if your recording device isnt detected when the software starts. The first
time you log in to the Classroom as a Voice-enabled tutor, or if you log in after making changes
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or upgrades to your tutoring computer, you will be shown the Voice Configuration window.
Here, you will be given the option to Enable or Disable Voice. We would like tutors to Enable
the feature as much as possible, but you are permitted to Disable it if you are in a situation or
environment where verbal communication is difficult or impossible. You can also specify your
preferential medium for Voice communication using your computer and Voice-Over-IP, or
using your telephone to call a toll-free conference line to connect with your student.
This Preferences dialog can be brought up at any time via the Customize option.
Tutors who are new to Voice, or who have purchased new hardware, should run the Voice Test.
You can bring up the Voice Test by right-clicking the Tutor.com system tray icon while logged
into the Classrooom.
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First, youll be asked to test your speakers or headphones to see if you can hear sound
transmitted to you from the student.
Simply click the Play Sound button. If you hear the vocal sample play, then your speakers or
headphones are working. Click the Continue link at the bottom to proceed.
The microphone test requires you to give permission to Adobe Flash to use your camera and
microphone in conjunction with the Classroom.
Please note that the Tutor.com Classroom will not utilize your cameras video capabilities in
any way. The default permissions message from Adobe Flash always mentions both camera
and microphone. The Classroom will only make use of your microphone.
After you allow Flash to access your microphone, speak into the microphone and watch the
levels meter. If the blue meter fluctuates with the sound of your voice, then your recording
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device is working.
Voice in session
When you enable Voice, you make yourself available to all students including those who have
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specifically asked for a Voice-enabled tutor. Once youve clicked the initial Are you there?
request alert, the subsequent request window will indicate the students desire to use Voice.
Once the session connects, you will be shown a dialog box with information on how to connect
to Voice:
Clicking the blue Use My Computer button will launch the Voice Over IP feature of the
Classroom. Alternatively, you can click Use my Phone to receive instructions on dialing into a
toll-free conference line. Tutors should use a landline phone to connect to this conference so
that the call will not drop and quality will be assured. As stated in the screenshot, Tutor.com is
not responsible for any charges you may incur from your telephone provider.
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If you go the VOIP route, a new Internet Explorer window will pop up alongside the Classroom:
You will once again have to give Adobe Flash permission to use your microphone. Click the
radial button marked Allow. Checking the box labeled Remember will prevent this prompt
from appearing in the future. You must then close the small Flash permissions window, but do
not close the larger Internet Explorer window. This window must remain open for Voice
communication to be possible.
If you choose to use the phone option, dial into the conference line and enter the specified PIN
#. The student, should they also choose to use the phone, will have their own PIN # to enter as
well. You will be on an anonymous conference line and be able to communicate alongside the
Classroom session. To end the conference, simply hang up your phone.
Here are some additional procedural points to keep in mind when using Voice
-
In addition to the usual session recording and replay capabilities, all Voice
communication is both recorded and transcribed by our Quality Control team
Speaking over VOIP or on the telephone conference line does not count as activity in the
Classroom. If your Classroom sits idle for 10 minutes, the session will automatically
close. The best way to keep the session alive when using Voice is to keep notes of your
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conversation on the Whiteboard.

-
You and the student dont have to use the same medium of Voice communication, i.e.
you can use VOIP while they use the phone or vice versa.
Students may have trouble hearing you or transmitting their own voice in the session.
Tutors should not act as Technical Support while in the session.
We have several
prescripts you can use to urge a struggling student to switch to using chat for the rest of
the session. The student can then contact Support for technical assistance after the
session ends.
-
When a session where youve been using the telephone conference line is ending,
remember that you must still click End Session to close it out in the Classroom. The
conference will continue as long as the phone call has not been disconnected.
Whiteboard
The Whiteboard is a very popular tool, due to its dynamic range of use; you can use the
Whiteboard to draw simple geometric shapes, annotated diagrams, etc.
Note: The Whiteboard is one of the default set of tools that load when a session with a learner
is initiated. The whiteboard may also be invoked by clicking the Add Tool button on the upper
left-hand side of the screen and selecting Whiteboard.
In addition, the whiteboard will recognize when you are nearing the bottom of the whiteboard
and will extend in length and auto scroll to show the work being completed. The students
board will also grow to see the work being completed, but will not auto scroll. When printed,
the entire extended whiteboard will be printed.
Tool tips are available to see what each tool on the whiteboard is called by hovering the mouse
over the tool.
By default, the whiteboard tools are hidden in the lower left corner of the whiteboard until the
cursor is hovered over the category of interest.
The arrow ( < ) to the right of the tool panel can be expanded to see the additional whiteboard
features - additional tools and modification tools. This menu can be then collapsed by selecting
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the arrow (< ) again. Hovering over any tool on the whiteboard will tell you what it is.
Frequently Used Tools

This collection contains the following tools:
Pen Tool - This tool allows you to draw in the Whiteboard space using the mouse.
After you click on the tool, simply click and drag on the Whiteboard to begin to draw. When
you release the mouse button, you will stop drawing. You can change the width and pattern of
the pencil and line by using the Line Weight tool (more info below).
Select Tool - Clicking on the Select tool will invoke a cross-shaped cursor that you can
do to draw a crude outline around the shape you wish to move. As the outline is drawn, shapes
within the outline will become highlighted and available to drag around the whiteboard. Shapes,
lines, and text can all be selected. Once an object is selected, the cross becomes a hand. By
clicking and dragging, the object can be moved to the desired location on the whiteboard.
Releasing the mouse button will drop the object in the selected area of the board.
By pressing and holding the Shift key and selecting another object, multiple objects can be
selected and moved together. Objects can also be selected by clicking on the object with the
Drag tool selected. Once selected, shapes can also be resized as well by using one of the 8
outlined squares on the selected shape and dragging in whichever direction.
Alternatively, by selecting the Select tool you can trace an outline around all the objects you
wish to move as a group.
Once selected, if the delete button is selected on the keyboard, the object will be deleted.
Eraser Tool -
the Whiteboard that you wish to erase. Once you let go of the
mouse you will notice that the marks will be erased.
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Use the eraser tool to erase any content on the Whiteboard. Click
the tool to select it, then click and drag the mouse over the area of
After erasing, you will be able to create other shapes and lines, or type text over the erased area.
Basic Shape Tools

Circle and
Rectangle Tools
The circle and rectangle tools allow you to draw circles and rectangles. To draw a circle or a
rectangle, click on the appropriate button to select it, then click and drag on the Whiteboard.
You should see the shape forming. When you're happy with how the shape looks, release the
mouse button and the shape will be created.
Note that the students will be able to create hollow shapes with various colored outlines, but
since the tutors can only create filled shapes, the outline will always be black.
Polygon Tool
The polygon tool allows you to draw complex geometric shapes. Click the tool to select it, then
click on a starting point on the Whiteboard. Move the mouse to where you want the line to end,
then click the left mouse button. When you move the mouse again to start the second line, the
angle measurement will show to let you know the angle between those two lines.
Each additional time you click, a line will be drawn from
the endpoint of the last line to the location that you just
clicked. To finish drawing with the polygon tool, doubleclick the mouse, end your last line at the same point you
started from, or select another tool.
When lines are drawn you will see the angle
measurement between the first line and the second line, to help you draw accurate shapes and
angles. The student will be able to see their own angle measurements when using the tool (but
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still will be unable to see the tutors).
Line Tool
The line tool allows you to draw straight lines.
Text Tool
The text tool lets you type lines of text on the Whiteboard. Click on the tool to select it, then
click on the area where you would like to add text, and type some text. When you have finished
typing, click on another area of the Whiteboard.
You can copy text from the chat area, a website, or a document and then paste it into the
Whiteboard text box as well.
Paper Tool
The Paper Tools offer a variety of different kinds of papers that can be layered as a background.
To use a paper, select the appropriate button, to remove a paper, reselect the appropriate
button on the toolbar. onto the whiteboard. Various types of paper are available for use in the
classroom:
Small Square Grid Paper
Large Square Grid Paper
Writing Paper
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Copy/Paste/Save Tools
Cut
With this button you can Cut images or text from the Whiteboard. It must be selected first with
the Select tool. The Ctrl+X shortcut will also perform this task.
Copy
Copying images or text can be invoked by selecting the object and then selecting the copy tool,
or by using the keyboard shortcut Ctrl+C. If an object is selected and you hold down Ctrl +C,
the object will be copied. To paste this object, either use the paste tool (see below) or use the
Ctrl+V shortcut on the keyboard. The object will then be pasted on the whiteboard. Note: You
can paste the same copied object multiple times by continually using the Ctrl+V shortcut or the
paste button.
Paste
The paste tool is used to paste objects (e.g. images from the whiteboard or websites, and text)
onto the white board. After you have copied or cut your image on the clipboard, select this tool
and click on the whiteboard in the location you want the object to appear. This tool can also be
invoked by pressing Ctrl + V.
Open Image
This tool is used to open images or objects that are saved on your computer, for use in your
tutoring sessions. When this tool is selected, a file menu will open for you to select the object
you are wishing to open. Once selected, hit the Open button, and the object will be copied
onto your current whiteboard. The object will act like any other object on the whiteboard. It can
be copied, cut, pasted, resized, deleted, moved, opacity
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and order changed, etc. Note: Only .png, .jpg, and

,jpeg objects can be imported.
Object Enhancing Tools

The options available for the modifying the various objects added to the whiteboard will be
dependent on what image has been selected (e.g., line weight will only be available when a line
is selected). You can modify either the objects color or the weight of the line you wish to draw.
Color Palette
The color palette allows you to select the active pen color. All of the drawing
tools use this active pen color as their drawing color. To change the active pen
color, click on the color palette and a color selection window will appear.
Clicking on your desired color will select the color of choice and the color palette
will close. The active color will be displayed next to the pencil icon. The top right selection in
the color palette is Transparent and allows the use to draw a shape outline only. Hovering over
the colors in the color palette will tell you what they are.
Line Weight
This tool allows you to select the weight or thickness of the lines drawn when using the pencil,
line and polygon tools. The further to the right the indicator moved, the thicker the line drawn
will be.
Undo/Redo
This tool will allow the user to undo and/or redo multiple strokes that have taken place since the
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start of the session.
Objects
This button opens up a library of shapes, formulas, and other items which can be directly
dragged and dropped on to the Whiteboard. Examples of the available items shown below:
Shapes
Symbols
Formulas
Numbers
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IntelliDraw
IntelliDraw is a predictive drawing tool, intended to improve both the drawing speed and quality
of shapes commonly drawn on the whiteboard. It works like this:
As you draw, IntelliDraw compares what you have drawn against its database of shapes,
and looks for matching patterns. If it finds what it thinks is a match, it "suggests" the
shape by showing a red outline.
If there are several possible matches, pressing the Esc will allow you to scroll through
the suggested patterns.
If you continue drawing after IntelliDraw suggests a shape, IntelliDraw will re-compare
your drawing with its database. If your modified drawing is no longer a match, the red
outline will go away.
Once you finish drawing, or if you agree with one of IntelliDraw's suggestion before you
finish drawing, simply release the mouse and the red outlined shape will take the place
of what you have drawn.
If you have finished drawing but you do not want IntelliDraw's suggestion, press the
Escape key to tell IntelliDraw that it was wrong. IntelliDraw might suggest other shapes
that also match what you have drawn; just press Escape for each suggestion.
If you don't like the final result, you can simply press Ctrl-Z or click the 'Undo' button to
undo what was drawn.
Resize and Rotate

Every object drawn on the whiteboard can be resized or rotated.
To resize, click and drag one of the orange squares on the inside of the selected shape.
To rotate, click and drag one of the orange circles on the

outside of the selected shape.
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You can resize and rotate multiple shapes by selecting the shapes you
want to change (either by Ctrl-Clicking each shape or by using the
Select/Marqui tool) and then using the resize squares/rotate circles that
you see.
Snap-To-Grid
When the "Small Graph" is turned on, recognized characters will "snap" to the nearest gridlines.
Shape Matching
Sometimes there will be multiple matches to what you are drawing.
When this occurs, a small yellow circle will appear to indicate how
many possible matches were identified.
When there are multiple matches, while continuing to hold the
mouse left mouse button down, you can press the Esc key to cycle
through other choices and selecting the one you were completing.
+Esc
+Esc
Settings
The default for this feature is On. To turn off IntelliDraw, right-click on the classroom icon in
the system tray, select Other, Customize. Then go to the 'IntelliDraw' tab and uncheck the
checkbox.
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While IntelliDraw can be turned off completely, specific objects can also selectively be turned
off. To turn a particular object off, uncheck the box next to the object.
Once you are finished, selecting Save & Close will save the settings for future use in the
classroom.
*** IMPORTANT***
Please note this feature is only available in the Tutors version of classroom, not the students
classroom. The shapes that the Intellidraw creates on your whiteboard is what you and the
student will see, but the student will not have this feature available when s/he is creating
shapes/numbers on the whiteboard.
Whiteboard Thumbnails
While the new whiteboard feature to extend the board as space is needed will be available,
tutors will still have the option to add additional whiteboards.
To navigate between
whiteboards, hovering the mouse over the Item indicator in the lower right-hand corner of the
classroom will display the thumbnails for all whiteboards created.
Clicking on the board of interest will make this the active board.
Below the whiteboard, you will see images of all shared boards worked on
during the session.
The first thumbnail will be the web browser.
If
something is added to a whiteboard, it will appear on the thumbnail

simultaneously. The whiteboard you are working on will be highlighted in
yellow. The whiteboard the student is working on will also highlight in
yellow and pulse so you will be able to tell if the student is working on a different whiteboard
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than you are.
Clicking on one of the thumbnails will highlight that thumbnail and

pull that board to the one being worked on in the classroom in the
sharing area.
Under the thumbnails is an indicator to denote which board is
currently being viewed. The arrows to the right and left of the Item
indicator can also be used to move to different whiteboards.
Zoom
In the lower right hand corner is a zoom adjustment toggle.
Moving the toggle to the right (towards the + sign will zoom in on the board being shared. This
call also be done if your mouse has a scroll wheel (Ctrl + roll down).
Moving the toggle to the left (towards the sign) will zoom out on the board being shared, to
the point of seeing all the boards being worked on. This can also be done if your mouse has a
scroll wheel (Ctrl + roll up). Note if you zoom all the way out you will still be able to tell which
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whiteboard the student is working on because the thumbnail will pulse.
Web Browser
Using the Web Browser, you will be able to share web pages with your students as well as allow
the student to share web pages with you.
The Classroom web browser acts as other web browsers do by allowing the tutor to navigate
back and forward between web sites, enter URLs manually as well as allowing linked materials to
be displayed in the Web Browser screen. Additionally, there is an option for creating and
managing bookmarks or web site favorites.
There are a few ways to access the web-browser:
1. Enter a URL in the chat box and hit enter. URLs entered directly into chat (or via a
prescript) will not be immediately shared with the student. They will load in the web
browser tool, and the tutor will have to check the Outbound checkbox to share the URL
(URLs to PDFs will continue to be shared directly in chat). Any whiteboards you were
working on will be saved but reduced to a thumbnail.
2. Click on a URL that has been submitted via chat (i.e., the student sent it over).
Select a favorite website that you have stored and once it is entered into the chat it can be
clicked and a browser tool will be launched. You will then need to select Outbound to allow the
student to see the website as well.
In addition, the v5 students will see exactly what you see in the web browser. If you click on a
link in the webpage and a new page opens, the student will see the same page you are looking
at once the Outbound box has been checked.
When beginning a session the default setting for the Inbound control is On, or selected, while
the default setting for the Outbound control is Off. If inbound is checked, when a student types
in a URL in the chat log, the tutors classroom will switch to the browser (make it active) and the
students URL will automatically be loaded. If inbound is not checked, the student can send the
URL over chat but it will not automatically load the website.
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Before every navigation, either due to a mouse click in the web browser or the tutor entering a
URL, the Outbound checkbox is automatically unchecked. After the tutor previews the webpage,
he MUST check the Outbound checkbox to share the webpage
NOTE: Web browsing is similar to application sharing (information below) in that only the tutor
has the ability to open and navigate sites that the student and tutor both see simultaneously.
As with file sharing, should the student wish to launch a separate window outside of the
classroom in which he can navigate the website himself to view the material, he need only click
on the URL that was recorded in the chat log when the website was first launched and the
website will open for the student outside of the classroom.
Saving a Website
Websites can be bookmarked and organized for future use by selecting the Customize menu
option at the top of the classroom.
File Sharing
Often, sessions will begin with a student sharing a file with you using this feature. The student
will be warned against sending a file that contains personal or identifying information (i.e.
name, address, email, etc.) but they might inadvertently send that information anyway. Our
policy dictates that you must end the session and notate the post-session survey accordingly.
Students from Higher Ed Institutions are exempt from this policy and are permitted to share
identifying information in their documents. See Page 41 of this manual for a screenshot of a
Higher Ed session information dialog box which indicates the students exemption from this
policy.
Please refer to the Tutor Resource Manual for details on the Personal Information Policy.
To send a file back to a student, select the Share File button in the upper left-hand corner of
the classroom.
Selecting this option will present a window that will allow the tutor to locate the file of interest
on the computer.
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In order to share a file, other than a web page, you will need to use the File Sharing feature.
The Classroom will support the following file types for sharing, up to 1MB:
BMP. DOC, GIF, HTM, HTML, JPG, JPEG, PDF, PPT, TXT, XLS, ZIP.
If you attempt to send a file that does not meet file type or file size requirements, The Classroom
will indicate this through a small window after you choose Send File.
To share a file stored on your computer, choose the File Sharing button. Choose Browse to see
what files are available on your computer, select the file you wish to share, and choose Open
from that window. The file name will be placed in the File Name field. To send it to your
student, choose Open.
Your avatar will indicate with a sliding green bar that the file send is in progress.
System messages will be shown in the chat log to indicate that the file is being uploaded.
Application Sharing
In the v5 classroom only, when the file is successfully uploaded, you will be presented with the
following dialogue box.
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**NOTE** Prior to a receiving a file from a student (in order to be able to open the file with the
application sharing feature), all MS Office programs must be closed on your computer
If the student should send the tutor a file, the tutor will receive the above window.
Only the
tutor can initiate the application sharing feature. In addition, only the tutor has the ability to
scroll through the document and/or make edits on the document. The student will see all of the
actions the tutor is taking, but the patron is not able to actively make changes to the document
during application sharing. An hourglass for the cursor will be visible to the student if he
attempts to click on the file being shared. Should the user prefer to view the file in a separate
window that he can make edits to as the classroom progresses, he can click on the link in the
classroom made available when the file was sent. A tutor will either initiate the application share
by selecting the send file button or by accepting the students file share and hitting Yes
(above).
If no is selected, the file is still passed but the application share feature will not be launched.
Clicking the File Shared> link in the chat log will re-prompt the tutor to share the file. This link
can also be clicked while holding the CTRL button to open the file without sharing it.
Clicking yes will application share the filetutor will see this screenand the doc will open in
another screen.
Pressing the switch to the shared
application button will simply bring
the shared doc into viewas tutor is
editing or scrolling down on the doc,
student will be able to see the
changes as well.
74
NOTE:
The window size of the
document that is being shared cannot
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be adjusted, as it is necessary to
maintain this size for resolution purposes in the students classroom.
If the tutor closes the doc without saving they will get this prompt:
Always say Yes when prompted to save changes.

When the tutor closes the doc and quits Word, this will appear:
By pressing Yes, the updated file will then be sent back to the student. You can see the link in
the chat log below. The file share window will show as a thumbnail now.
If the student sends a file to the tutor, the tutor will click on the link in the chat area and will be
given the option of opening it or not. If they chose yes, it will be shared in the application
sharing window.
**NOTE** When a file is uploaded prior to the session connecting, it will not automatically
launch the application sharing feature when the session begins. To initiate the application
sharing feature, the tutor must click on the "File > link" url in the chat area after the session
starts to initiate application sharing.
When an image file is share with the tutor, clicking on the link in the chat log will add the image
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to the current whiteboard.
Prior to pasting the image to the whiteboard, the tutor will receive the following message to
confirm this is the intended action.
Alternatively, pressing CTRL and clicking on the link will open the image file in a new window.
Multiple files can be shared during the session, each of which will show up on a separate
thumbnail at the bottom of the classroom.
Desktop Application Sharing

Building off the architecture for our Application Sharing module, the Tutor.com Classroom now
gives you the ability to share any application currently open on your PC. This feature will allow
tutors to use helpful third-party programs equation editors, coding tools, calculators, you
name it! while the student observes in real-time.
To launch Desktop Sharing, select the option from the Add Tool menu:
A list of all of your open applications will appear. Take great care when choosing the
application to launch. Do not share an application that is not related to the session,
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particularly one that may be inappropriate for viewing by the student and/or contains personal
or identifying information about you (full name, email address, social media profiles, etc.)
The application then launches in an environment similar to the classic Application Sharing
module. You will work within the application, while the student has the ability to observe via the
shared Classroom window.
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Tutor view
Student view
File Reclamation on lost connection

If your session with a student ends unexpectedly while you have been working on their
document or other file, in some cases Tutor Support can assist in accepting that file and
forwarding it to the student. This will serve to enhance the student experience and allow them
to avoid the frustration of starting from scratch with a new tutor.
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Please note that this applies to ON-DEMAND sessions only. We will look into developing a
similar recovery process for Asynchronous sessions.
Before sending a students edited file to Tutor Support, please consider the following criteria:
How far along were you with your edits? If your work with the student had just started
and you havent made that many changes, they are probably better off connecting with
another tutor to get their work done. Only send us a file that is complete or has had
significant work done to it that you were not able to send back to the student.
Was the student a Consumer or Institutional user with a unique identifier (Display Name),
or were they anonymous (listed in the session as Guest)? If they have a unique account,
it will be much easier for Tutor Support to follow up with them and send them their
edited file.
You should send the file to Tutor Support as-is. Do not feel compelled to do any further
work on it offline. Tutors will not be compensated for work done outside of the
Classroom session environment.
As a reminder, under NO circumstances should you attempt to contact the student
outside of the Classroom. Tutor Support will act as the conduit for any file you wish to
share via this procedure.
If your edited file meets this criteria, send an email to tutorsupport@tutor.com using the subject
Document Recovery. Make sure you specify the students first name and the approximate date
and time of the session, and be sure to attach the students file.
We will then follow up with the student if they posses a unique account. If they do not, Tutor
Support will hold the document for a period of 14 days in the hopes that the student will
contact us.
Transferring Sessions
Transferring sessions is done for a variety of reasons, listed below, based on the service being
used:
Consumer
If the question being asked is out of your area or expertise.
If during the course of the session you are unable to assist the student further.
If your scheduled tutoring time is coming to an end and you are not available to stay
longer with the student.
Institutional
If the question being asked is out of your area or expertise.

If during the first 10 minutes of the session you are unable to determine if you are able
to assist the student or if you determine that you cannot assist the student.
As a note, when working with institutional students the session length guidelines still apply. The
primary reason for use of the transfer tool in institutional sessions is to quickly transfer a student
once clarifying the question and making the determination you are unable to help the student.
How to Transfer Students

When the decision is made to transfer a student, select the Transfer Session button in the
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upper right hand corner of the classroom.
Prior to selecting the option to transfer a student, please notify the student of your intention to
effect a transfer by selecting the appropriate pre-scripted response from the list of available
messages.
Once the decision to transfer has been made, notify the student that you will transfer him/her
now and thank him for using the service. Then select the transfer option from the file menu.
Important Note: In most institutional sessions, the option to transfer a student is available for
only the first 10 minutes of the session, during which time tutors should be able to identify if
they will be able to assist the student. In addition, only one transfer is available per student.
Once a transfer is made, the receiving tutor will not have the option available to transfer the
student to another tutor.
When the transfer option has been selected, the
tutor will be presented with a window to provide
the reason for the transfer as well as additional
information for the tutor the student is being
transferred to.
The tutor should select the reason for the transfer
from the list of available reasons in the Transfer
Reason section
In the comments, the tutor should include any additional information about the problem that
will help the next tutor determine if s/he will able to help the student. The tutors goal is to help
the next tutor obtain a better understanding of the students question/needs.
All of these comments are recorded as part of the session. Please be sure to be professional in
your comments and only leave comments that will help the next tutor understand why the
session is being transferred. Please do not leave any comments about the student in this section
or any personal or contact information.
Once the transfer option has been selected, the student
will be provided with a system message in the chat
window notifying him/her that the transfer is occurring.
The classroom will not close for the student and the
process will appear seamless while the new tutor is
connected.
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Once the tutor has selected the Transfer option from the
File menu, the tutor will be taken to the Transfer Reason window. Once the information has
been entered and the Transfer button selected, the tutor will be taken to the end-of-session
survey.
Receiving a Transferred Session

The receiving tutor will receive will first receive a presence request that he will have 10 seconds
to acknowledge (the same as seen when receiving the initial session request). After indicating
he is present, the tutor will receive a session request that will contain
The subject
The comments from the transferring tutor
The initial question presented by the student (would be in the same window as and
below the transferring tutors comments)
If the student is Consumer or Institutional
Upon accepting the session, the tutor will be presented with additional information about the
session:
The receiving tutor will have access to the
information covered with the previous tutor,
including the chat log and whiteboards created
in the session.
The receiving tutor should let the student know
that it will take a few minutes to read over the
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previous session.
If it should become apparent when you receive a transferred session that the previous tutor
made an error, suggest to the student that you take a look at the calculations again (e.g., Lets
go over those calculations again.) or suggest that you both try to approach the question or
problem a different way. Please note in your session survey comments that there were errors in
the session prior to transfer.
Important Note: Once an institutional session has been transferred and received, the transfer
button/option will no longer be available in the classroom. Should the receiving tutor be unable
to assist the student further, s/he should instruct the student to log back in with another tutor,
using one of the prescripts available in the Transfer Session folder of the prescripted messages.
Blocking Students
The Block Student feature is one that is available to tutors should a student engage in
inappropriate language or behavior within the classroom. The complete policy with details for
when this feature should be used can be found in the Tutor Resource Manual.
Should a student engage in inappropriate behavior or language, the appropriate prescripted
message should be sent to the student. Should the inappropriate activity continue, the Block
Student button located at the top of the classroom should be selected.
Selecting this button will invoke a confirmation window in which you must select Yes to
confirm this action.
When Yes is selected, an automated system message I sent to the student, which says Since
your inappropriate behavior has continued, I am going to immediately end this session and
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disable your access to the service. The session will then be automatically closed. Please take a
moment to indicate this feature was used in your end of session comments.
Ending a Session
Sessions can be ended by either the student or the provider. You can choose to end the session
by selecting the End Session button in the top right corner of the classroom.
Once selected, you will be prompted to confirm you want to close the session through a small
window that pops to the front of the session screen. Choosing Yes will allow the session to end
completely; choosing No will bring the party back into the active session. The student will not
see this window and will only be notified when the session has actually ended.
NOTE: If there is no activity within the classroom (including use of the chat area, whiteboard,
web browser, or application sharing) for a period of 10 minutes, the student will receive a
system message that the session has been terminated due to lack of activity and the session will
be closed automatically.
When you are working with an applicable student, and you have 5 minutes remaining before
the average session length for that subject is reached, you will receive the following system
message:
This is a reminder that the average session length will be reached in 5 minutes. Please do your
best to bring this session to an educationally sound conclusion as soon as possible.
This message will be seen only by the tutor, and is not a message seen in all sessions. For
example, this is not a message you would receive in a Consumer session. While this is an
additional tool to help tutors manage their time in session, the session length guidelines still
apply.
IMPORTANT: Sessions should always be ended using this method. Clicking the X button in
the top right corner should not be done. This will record the session as disconnected and have
a negative impact on the tutors connection failure rates. Tutors should always go through the
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whole ending the session process, return to the Available/Wait screen then close the application.
Once the session is effectively ended, the student will be allowed to leave the session or stay on
to review their work. If the student decides to stay in the session after you have left, they will
only be able to review the session and will not be able to modify the transcript in any way.
Disconnected Sessions
If a student inadvertently disconnects and your
session is ended, you will receive a notification that
the session has ended. The student will need to
log back in to the service. There is no guarantee
that you will be requested by the same student.
End of Session Survey

Both the Provider and the Student will be prompted, after ending a session, to complete a
survey.
Provider Survey
Answers to these post-session survey questions should be based upon the question that the
student posed in the session, the main question that you worked on with the student. This
could be the question that is entered prior to the start of the session, one that is entered on the
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whiteboard or in chat as the session starts, or one that you have to draw from the student using
clarifying questions to ensure you have an understanding of the students needs. For example:
Information student enters before the session started: Fractions

Question student enters when tutor asked the student what his question was: Can
you help me with simplifying fractions?
Information student enters when the tutor asks if he has a problem he wants to
work on:
Solve for x :
2+4
2
= 16
The session should be categorized as Solving Linear Equations.
Note the checkbox above the submit button.
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Here is some additional information for the various sections of the survey.
Tutor.com Post Session Survey Rubric
By the end of the session the student achieved understanding of the concept.
As defined by one or more of the following indicators of understanding:
Strongly Disagree
Student demonstrated no understanding of the concept, leading tutor to be sure the student did
not have any understanding of the concepts or material discussed, as illustrated by one or more
of the following:
Student was unable to begin and complete the work on the concept without assistance.
Student was unable to answer any thought-provoking questions.
The level of the students questions and/or content of their statements indicated a total
lack of understanding of the material.
Disagree
Student demonstrated minimal understanding of the concept, leading the tutor to believe very
little, if any, understanding was achieved, as illustrated by one or more of the following:
Student required large amounts of support and help with steps in order to begin work
and complete the work on the concept and/or similar problem.
Student had minimal ability to answer most thought-provoking questions.
The level of the students questions and/or content of their statements indicated an
inaccurate level of understanding of the material.
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Neither agree nor Disagree

Unable to make a decision due to one of the following:
The session ended before enough information could be gathered to make a decision.
Issues technical or otherwise prohibit me from answering this question.
Agree
Student demonstrated some understanding of the concept, but at a level that continued to
require additional support, clarification, and/or explanation, as illustrated by one or more of the
following:
Student was able to do the majority of the work on the concept or similar problem, with
minimal support from the tutor.
Student had adequate ability to answer thought-provoking questions.
The level of the students questions and/or content of their statements indicated that
they had an acceptable level of understanding of the material.
Strongly Agree
Student demonstrated strong understanding of the concept at a level that required minimal to no
additional support, clarification, and/or explanation, as illustrated by one or more of the
following:
Student was able to do the all of the work on the initial question or on a similar problem,
with no support from the tutor other than positive reinforcement and answer
confirmation.
Student had strong ability to answer thought-provoking questions.
The level of the students questions and/or content of their statements indicated that
they had a solid grasp of the material.
Assessing Prerequisite Knowledge:

The student had the prerequisite knowledge required to understand the concept.
As defined by one or more of the following indicators of prerequisite knowledge:
Strongly Disagree:
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Student demonstrated no understanding of the prerequisite knowledge, as illustrated by one or

more of the following:
Student asked questions or gave explanations that were illogical or inaccurate in relation
to prerequisite knowledge.
Tutor was unable to proceed with current topic without reviewing previous concepts.
The student said he/she never learned that.
Disagree
Student demonstrated an insufficient and/or inaccurate understanding of prerequisite
knowledge, as illustrated by one or more of the following:
Student was familiar with the terms of the prerequisite knowledge but did not know how
to apply that knowledge to the current concept.
Student attempted to start the work but was building off of an incorrect or incomplete
knowledge base.
Tutor had to conduct some review of previous topics prior to addressing the concept at
hand.
Neither Agree or Disagree

Unable to make a decision due to one or more of the following:
Questions were related to new material and pre-requisite knowledge was not needed.
The session ended before enough information could be gathered to make a decision.
Issues technical or otherwise prohibit me from answering this question.
Agree
Student demonstrated adequate understanding of the prerequisite knowledge that was required
in the session as illustrated by one or more of the following:
Student was familiar with the terms of the prerequisite knowledge and was able to apply
that knowledge to the current concept in most cases.
Student was able to start and complete the work with minimal support on prerequisite
topics.
Student asked some questions and/or made some statements that demonstrated an
adequate grasp of the underlying concepts.
Strongly Agree
Student demonstrated strong understanding of the prerequisite knowledge that was required in
the session and minimal to no additional review, clarification, and/or explanation was required,
as illustrated by one or more of the following:
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Student was familiar with the terms of the prerequisite knowledge and was able to
consistently apply that knowledge to the current concept.
Student was able to start the work with no review of prerequisite knowledge.
Student asked questions and/or made statements that demonstrated a thorough grasp
of the underlying concepts.
Classify the Session: Please classify the main question you and the student worked on during
the session by both scope and sequence for the concepts involved. Some sessions may involve
classifying the concept by multiple categories and sub-categories. Once the initial classification
is entered, should further classification be necessary, an additional drop down list of options will
be displayed. There will be an option available to select Other for situations in which the
available selections are not appropriate for the content of the session.
Comments: Comments are NOT required. Please use this section if you would like to clarify or
explain any of your answers to the survey questions above or if you want to highlight anything
particular about this session. These comments will not be seen by the student.
Leave a Message for the Student: You can leave an optional message for the student that
s/he will see once the session has ended.
Request that this session be reviewed: If you have a specific concern about something that
took place during the session, you can mark the session to be reviewed by your mentor. Please
be sure to include in your comments the specific reason you are flagging the session and the
feedback you are looking for. Please be aware that if numerous sessions are flagged, your
mentor will not be able to review and provide feedback on them all.
After a session ends, you can decide whether to
be 'Available' either by completing the survey
and checking the 'Make me available after
completing the survey' box (it defaults to
checked), or by right-clicking and toggling yourself to 'Available'. In other words, the survey
appearing does not change your availability, it is the action you take when you complete the
survey that will.
As a note, there is one time when you could receive a session request while completing a
survey.
o You are in a session with a student that is from a client who is eligible for
concurrent sessions, you are available for a 2nd session, but you have not
connected to one (i.e., there was not a 2nd student in need of help at that time).
o
When you end the 1st session and get to the survey, you are technically still
available for a 2nd session request unless you right-click the classroom icon in
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the system tray and set yourself to Unavailable.
Favorite Tutors and Recommended Tutors

When a returning student logs in to his/her account, s/he will have several options for what s/he
would like to do next:
Get a tutor
Review the last session or all previous sessions
Get more minutes

Edit account settings
Favorites List
Once a student has a session, s/he can select the tutor as a Favorite Tutor. By selecting the
subject tab on the Favorite Tutors tool bar at bottom of the screen, the student can see the
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following information about the tutor:
tutor's online status (online and available, in-session, offline)

when a tutor will next be online
the user's previous interactions with the tutor
user's average rating for the tutor
user's last session date with the tutor

user's last comment for the tutor
Ability to review all sessions with this tutor
The student has the option to:

Connect immediately to the tutor
Get in line and wait for the tutor (if currently

unavailable).
See when the tutor is scheduled to be online again
Remove the tutor from the favorites list
At the end of each session, during the end of session survey, the student has the option to add
the tutor to his/her list of favorite tutors.
Helpful Information Available

Tutors will have access to:
Comments left by previous tutors who worked with the student
Access during the session to previous sessions the student completed with other tutors
General information pertaining to the average of the ratings the student has left for
tutors, the number of sessions completed, etc.
This information is important because it provides you with information about the students
preferences in terms of approach and pacing. It also may give you a sense of :
whether the student prefers to see his/her problem used as an example or wants you to
create a different problem to use as an example,
whether they want to show their work and just have the tutor comment,
whether they want the tutor to use guided questioning or teach a lesson.
This information can also give you some insight into the concepts and the types of questions
that the student finds most challenging.
Access to Students Previous Sessions

A student's previous sessions are available to a tutor while in-session. A list of previous sessions
can be accessed by clicking on the Previous Sessions button in the toolbar at the top of the
classroom. The list launches in an external window.
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The list is presented in the following format:
Double-clicking each row presents the respective transcript:
Tutors will also have access to:
Comments left by the student for each session the tutor has completed
Student and Tutor Comments

Tutors will have the ability to not only leave after-session comments for their mentor and
Tutor.com to review, but also to leave a comment which can be viewed directly by the student
when they go to their previous sessions. You can leave a positive comment (You worked hard
on this problem and you did a great job today! ) or a suggestion of a resource or additional
work the student could do on the topic if theyd like or whatever other information you think
may be appropriate and helpful for the student. Please remember to keep these comments
professional.
As noted earlier, in the session request window, tutors will see the comments left by the tutors
for the previous 3 sessions the student completed.
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Tutors will also be able to see all comments left by the students for their own sessions in the
Previous Sessions section.
Asynchronous Review Sessions

NOTE: This section is for essay writing and career help tutors only. As asynchronous review is
currently unavailable in other subjects, tutors who are not assigned essay writing or career help
may disregard.
Introduction
Since 10/1/2013, select Tutor.com institutional programs offer asynchronous review of essays,
resumes and cover letters. Asynchronous reviews differ from traditional one-to-one tutoring
sessions in that there is no student present in the online classroom while the review is being
conducted. Instead, students submit an essay, resume or cover letter, which is then reviewed by
a tutor in the online classroom; after the tutor completes his/her review of the submitted
document and provides feedback, the student receives a notification via email and may retrieve
the tutors feedback online. At no point during an asynchronous review do tutors and students
interact directly.
Asynchronous reviews will be conducted by tutors assigned to three subjects:
Async English Essay Writing
Async English Essay Writing College Level

Async Career Help
These subjects are asynchronous counterparts to the existing English Essay Writing, English
Essay Writing College Level and Career Help subjects. In most cases, tutors assigned to a
traditional essay writing or career help subject are also assigned to that subjects asynchronous
counterpart.
Types of asynchronous review

As noted above, asynchronous review is available for both academic essays and career
documents (i.e., resumes and cover letters). A given Tutor.com client may offer both types of
asynchronous review, just one type, or neither.
Requests for either type of asynchronous review are forwarded to tutors in the appropriate
asynchronous subjects as session requests. These session requests indicate both the kind of
time in which the review must be completed (either 20, 35 or 50 minutes, depending on the
configuration of the Tutor.com program the student uses):
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asynchronous review sought by the student (i.e., essay or career help), as well as the maximum
Asynchronous review process

The process for conducting asynchronous reviews differs from that for traditional one-to-one
sessions in several ways. The process is explained in brief in the General overview section
below, and in greater depth in subsequent sections.
General overview
The asynchronous review process begins when a student visits a Tutor.com program where
asynchronous review is available. Before submitting a review request, the student must upload
the document to be reviewed by a tutor and complete a pre-session survey indicating specific
areas the tutor should focus on while conducting the review. After the student completes the
pre-session survey and submits the asynchronous review request, the process is as follows:
1. The asynchronous review request is forwarded to a tutor in the appropriate
asynchronous subject as a session request.
2. The tutor accepts the session request and launches the asynchronous session in new
provider classroom window. The tutor is alone in the classroom and is not connected
to a student.
3. The tutor receives three pieces of information via the provider classrooms chat area:
Contextual information from the pre-session survey completed by the student

before submitting the request
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A link to the document uploaded by the student for review

A link to the Summary Feedback Form, where tutors enter their feedback on the
uploaded document
4. The Summary Feedback Form loads as a webpage in the provider classrooms

whiteboard area.
5. The tutor clicks the link to the uploaded document and opens it in Word, as with typical
in-session application sharing.
6. The tutor reads the uploaded document and makes notes and comments within the
body of the document as appropriate. When this step is finished, the tutor saves the
document and sends the file back to the student, as with typical in-session application
sharing.
7. The tutor completes the Summary Feedback Form and submits it.
8. The tutor ends the session and completes the post-session survey.
After a review is completed, the student is given access to the following:
1. The original document he/she uploaded when submitting the asynchronous review
request
2. The version of the document sent back to the student by the tutor which includes the
tutors comments.
3. The Summary Feedback Form, as completed by the tutor
Each step in the process above is explained in detail in the following sections.
Student-side pre-session survey

To submit an asynchronous review request, students must first complete a pre-session survey
and upload a document for review. Details on the pre-session survey for essay and career
reviews are below.
Pre-session survey Essay
When requesting asynchronous help with an essay, students respond to the following prompts.
Note that the order and even selection of prompts varies based on the students institutional
program.
1. Select your grade level
2. What is the topic of your paper?
3. Where are you in the writing process?
4. Please describe your assignment and any instructions you have received from your
teacher or professor (feel free to cut and paste)
5. What citation form are you using, if any?
The full contents of the pre-session survey are displayed in the session request prompt visible to
review request below for more details).
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tutors when an asynchronous review request is submitted (see Accepting an asynchronous
Pre-session surveyCareer
When requesting asynchronous help with a career document (i.e., a resume or cover letter),
students respond to the following prompts:
1. *What would you like your tutor to review?
The student will indicate whether they are submitting a resume or a cover letter.
2. *I am
The student will indicate whether they are a recent graduate, a career-changer,
returning to the workforce, transitioning from the military, applying for a new
position in the military, writing a college application resume, or Other.
3. Please copy and paste the job announcement/posting for which you are applying,
or copy a link to the posting
4. Select your grade level
The full contents of the pre-session survey are displayed in the session request prompt visible to
tutors when an asynchronous review request is submitted (see Accepting an asynchronous
review request below for more details).
Accepting an asynchronous review request

When an asynchronous review request is submitted by a student, you will receive a session
request notification in the same way you would for a traditional, on-demand session. You will
have up 10 seconds to indicate that you are present and available to accept the session request.
After indicating that you are present, you will receive a session request prompt with the
following information:
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1. Async review type (subject):

The kind of async review (i.e., essay
or career) sought by the student
2. Pre-session survey contents:
The extra context provided by the
student in the pre-session survey
3. Maximum review time:
The maximum time permitted for
the review (including completion of
the summary feedback form)
Please take up to 60 seconds to review this information and determine whether you are able to
complete the asynchronous review as requested by the student.
To accept the session request and begin the asynchronous review, click Accept. The
asynchronous session will open in a new provider classroom window, as described in the
following section.
Beginning the asynchronous review

After accepting an asynchronous session request, a new provider classroom window will open.
You will be the only participant in the session, so there will be no student in the classroom. At
the beginning of the session, you will immediately receive the following as chat messages:
Complete contents of the students pre-session survey. This is the same information
displayed in the asynchronous session request prompt, but the classroom will re-send it
automatically as a chat message so you can refer to the students answers throughout
the review.
Document to review. A link to the document uploaded by the student when he/she
completed the pre-session survey. Click this link to open the document via application
sharing.
URL for Summary Feedback Form. The classroom will send this link, but there is no
need to click itthe Summary Feedback Form will load automatically as a webpage in
the provider classrooms whiteboard area.

Initial timing prompt. An automated message reminding you of the maximum review
time for the document you have received. You will receive additional reminders when
you have reached 25%, 50% and 75% of your allotted time, and a final reminder when
you have 2 minutes remaining.
As noted above, the Summary Feedback Form will automatically open as a webpage in the
provider classrooms whiteboard area. You should also click the link to the document submitted
for review and open the document in a shared application, as described in the Application
Sharing section.
After completing these steps, you should see the Summary Feedback Form on the whiteboard
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space and the uploaded document in a separate Word window:
Responding to the document

After opening the uploaded document in Word, you should read it and respond using the Word
comment feature. While conducting this review, please keep in mind the information the
student provides, which you can see anytimejust scroll to the beginning of the provider
classrooms chat log to see the complete contents of the students pre-session survey.
The Summary Feedback Form

While reading the students uploaded document and making comments within Word, you
should also begin making notes in the Summary Feedback Form. The Summary Feedback Form
includes the following sections, all of which must be completed before the end of the session:
1. Please provide an evaluation of this document. Be sure to include:
If appropriate, please also include links to educationally-sound online resources

dealing with areas of writing where the student showed particular difficulty.
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A detailed description of its strengths and weaknesses. Which components did

you focus on? Which components meet the goals of the document, and which
require further work?
Detailed advice on what the student needs to work on to meet the goals of the
assignment.
2. What are your recommended next steps for the student in order to get the
document ready for final submission? If your review focused on certain issues rather
than others (for example, if you focused on the development of ideas and mentioned
significant but not all grammar issues), what areas should the student focus on in
subsequent drafts?
You may save your progress on the Summary Feedback Form at any time by clicking the Save
button, or finalize your feedback by clicking Submit:
Ending the asynchronous review session

After completing your review of the submitted document and making any appropriate
comments or in-line edits, you should save, close and send back the document as described in
the Application Sharing section. Next, make sure youve completed the Summary Feedback
Form. When you are finished, click the Submit button. Finally, click the End Session button
to end the asynchronous review and proceed to the post-session survey.
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Additional notes on asynchronous review
You will be paid your normal in-session rate for time spent conducting asynchronous
reviews.
You will be given a maximum review time for every asynchronous session you accept, as
described in the Accepting an asynchronous review request section above. To make sure
you stay on track and dont exceed your maximum review time, you will receive
reminders at 25%, 50%, and 75% of your maximum review time, and another reminder
when you have only two minutes remaining. Each reminder will include a
recommendation for how much longer to spend reviewing the students document and
when to switch to the Summary Feedback Form.
If you complete your review with additional time to spare, simply conclude the session
and make yourself available to receive another session request.
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Provider Classroom Manual: Revised: January 2016

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Installing the Classroom .................................................................................................. 9

Starting the Classroom................................................................................................... 12

Logging Into the Classroom .......................................................................................... 13

Settings and Tools ............................................................................................................................................ 20

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View my schedule .................................................................................................................................................................... 23

Managing Websites ......................................................................................................................................... 35

Status Indicator and Session Timer ............................................................................. 38

Tutor Requested from Resource Page ........................................................................................................ 43

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Mobile App ......................................................................................................................................................... 45

Declining Online Tutoring Sessions ............................................................................. 47

Action Indicators ............................................................................................................................................... 50

Basic Shape Tools ............................................................................................................................................. 62

Polygon Tool ............................................................................................................................................................................. 62

Object Enhancing Tools .................................................................................................................................. 65

Color Palette ............................................................................................................................................................................. 65

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Symbols Formulas Numbers ................................................................................................................ 66

Web Browser .................................................................................................................... 71

File Sharing ...................................................................................................................... 72

Blocking Students ........................................................................................................... 82

Favorite Tutors and Recommended Tutors ................................................................. 90

Helpful Information Available ........................................................................................ 91

Asynchronous Review Sessions .................................................................................... 93

Types of asynchronous review ...................................................................................................................... 93

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Student-side pre-session survey.......................................................................................................................................... 95

Additional notes on asynchronous review ................................................................................................ 99

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The Provider Management Team

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2.0 GB of system memory (RAM)

Microsoft Internet Explorer 9 or higher

Microsoft Word 2007/2010 or later

Word programs. Alternative word processing programs are not acceptable.

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Windows Automatic Updates

Installing the Classroom

If the port is not open or somehow blocked somewhere

If you do not receive notification that all port tests were

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may receive the

following message. Click Run to start

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the default location for this folder.

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After the folder location has been set, the installer is

Starting the Classroom

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