Canon IR Advance C2020 Trouble Error Codes

1
Canon iR Advance C2020 Trouble Error Codes List

Code
Description
Remedy
Main Thermistor high

temperature detection
E001- Main Thermistor 2 detected
0001 a temperature of 230 deg C
or higher for 0.1 sec or
longer.
Fixing Assembly error, Fixing temperature detection error

1. Check failure between the DC Controller PCB
(UN09/J12) and the Fixing Assembly
(UN37/J123,UN13/J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the case
of trapped cable/open circuit 2. Disconnect the connector
of DC Controller PCB (UN09/J12) and start the host
machine to check the reading value of the following:
service mode > COPIER > DISPLAY > ANALOG > FIX-C
=> When the value is 40 deg C or higher 3-1. Replace the
DC Controller PCB (UN09) => When the value is lower
than 40 deg C 3-2. Replace the Fixing Assembly NOTE:
After performing the above remedy work, go through the
following to clear the error: COPIER > FUNCTION >
CLEAR > ERR
Center Thermistor high

E001- Main Thermistor 1 detected
0002 a temperature of 283 deg C
or higher for 0.1 sec or
longer.

1. Check failure between the DC Controller PCB (UN09/
J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
(trapped cable, open circuit, connector disconnection). ->
Replace the part in the case of trapped cable/open circuit
2. Disconnect the connector of DC Controller PCB (UN09/
J12) and start the host machine to check the reading
value of the following: service mode > COPIER >
DISPLAY > ANALOG > FIX-E => When the value is 40
deg C or higher 3-1. Replace the DC Controller PCB
(UN09) => When the value is lower than 40 deg C 3-2.
Replace the Fixing Assembly NOTE: After performing the
above remedy work, go through the following to clear the
error: COPIER > FUNCTION > CLEAR > ERR

Edge Thermistor high
E001Sub Thermistor 1 detected a
0003
temperature of 283 deg C or
DISPLAY > ANALOG > FIX-E2 => When the value is 40
higher for 0.1 sec or longer.
E001- Edge Thermistor high
0004 temperature detection

Sub Thermistor 2 detected a J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
temperature of 283 deg C or (trapped cable, open circuit, connector disconnection). ->
higher for 0.1 sec or longer. Replace the part in the case of trapped cable/open circuit
Center Thermistor high
E001Main Thermistor 1 hardware
0005
signal is continued for 1 sec
DISPLAY > ANALOG > FIX-E => When the value is 40
or longer.

E001- Sub Thermistor 1 hardware
0006 error detection signal is
continued for 1 sec or
longer.


E001- Sub Thermistor 2 hardware
0007 error detection signal is
continued for 1 sec or
longer.

DISPLAY > ANALOG > FIX-C Check the reading value of
the following: service mode > COPIER > DISPLAY >

ANALOG > FIX-E3 => When the value is 40 deg C or
higher 3-1. Replace the DC Controller PCB (UN09) =>
When the value is lower than 40 deg C 3-2. Replace the
Fixing Assembly NOTE: After performing the above
remedy work, go through the following to clear the error:
COPIER > FUNCTION > CLEAR > ERR
Displacement detection
The temperature difference 2. Disconnect the connector of DC Controller PCB (UN09/
between the Sub Thermistor J12) and start the host machine to check the reading
E0011 (TH3) and the Sub
0008
Thermistor 2 (TH4) remained DISPLAY > ANALOG > FIX-E2,FIX-E3 => When the
45 deg C or more for 1
value of either one is 40 deg C or higher 3-1. Replace the
second or more.
DC Controller PCB (UN09) => When the both values are
lower than 40 deg C 3-2. Replace the Fixing Assembly
NOTE: After performing the above remedy work, go
through the following to clear the error: COPIER >
FUNCTION > CLEAR > ERR
1. Check the location for voltage of the Fixing Assembly > Replace with a correct Fixing Assembly for the location
in the case of mismatching. 2. Check the location for
voltage of the AC Driver PCB (UN14) -> Replace with a
correct AC Driver PCB (UN14) for the location in the case
Detection of abnormal
of mismatching. 3. Check failure between the AC Driver
PCB (UN14/J103) and the Fixing Assembly (UN37/J123,
E002- temperature increase
0006 Fixing Assembly error, Fixing UN13/J13). (trapped cable, open circuit, connector
temperature detection error disconnection) -> Replace the part in the case of trapped
cable/open circuit 4. Replace the AC Driver PCB (UN14)
5. Replace the Fixing Assembly 6. Replace the DC
Controller PCB (UN09) NOTE: After performing the above
Thermistor open circuit
detection
In the period from initial
E003- rotation to printing, Main
0001 Thermistor 1 detected a
lower for more than 5
seconds.


E003detection
0002

rotation to printing, Main

Thermistor 2 detected a
seconds.


detection
E003- rotation to printing, Sub
seconds.


detection
E003- rotation to printing, Sub
seconds.

Main Thermistor 2 low

temperature detection at
printing
In the period from printing to
E003last rotation, Main
0005
seconds.

Center Thermistor low

temperature detection at
printing
In the period from printing to
E003last rotation, Main
0006
second.

Code
Description
E003- Edge Thermistor low temperature

0007 detection at printing
Remedy
Fixing Assembly error, Fixing temperature detection
error 1. Check failure between the DC Controller
In the period from printing to last

rotation, Sub Thermistor 1
detected a temperature of 80 deg
C or lower for more than 1
second.
PCB (UN09/ J12) and the Fixing Assembly (UN37/

J123, UN13/ J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the
case of trapped cable/open circuit 2. Replace the
Fixing Assembly 3. Replace the DC Controller PCB
(UN09) NOTE: After performing the above remedy
work, go through the following to clear the error:
Edge Thermistor low temperature

detection at printing
In the period from printing to last
E003rotation, Sub Thermistor 2
0008
detected a temperature of 80 deg
C or lower for more than 1
second.
Fixing Assembly error, Fixing temperature detection

error 1. Check failure between the DC Controller
PCB (UN09/ J12) and the Fixing Assembly (UN37/
J123, UN13/ J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the
Fixing Assembly 3. Replace the DC Controller PCB
(UN09) NOTE: After performing the above remedy
work, go through the following to clear the error:
Fixing Relay PCB welding

E004- detection error
0001 Zero cross interruption although
relay is not ON.
Electrical trouble with abnormal fixing safety circuit

relay Replace the AC Driver PCB (UN14)
Failure in electrical current

detection circuit (abnormal small
E004- current)
0005 Failure in electrical current
detection circuit (Less than the
specified range of current value)
Electrical trouble with abnormal fixing current

detection circuit 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC Controller
PCB (UN09/ J10). (trapped cable, open circuit,
connector disconnection) -> Replace the part in the
AC Driver PCB (UN14) 3. Replace the DC Controller
PCB (UN09)
Failure in electrical current

detection circuit (abnormal large
E004- current)
0006 Failure in electrical current
detection circuit (More than the
specified range of current value)
Electrical trouble with abnormal fixing current

detection circuit 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC Controller
PCB (UN09/ J10). (trapped cable, open circuit,
connector disconnection) -> Replace the part in the
AC Driver PCB (UN14) 3. Replace the DC Controller
PCB (UN09)
Fixing Film Unit engagement /

disengagement error
There is no change in the result of
E009- detection by the Fixing Pressure
0000 Release Sensor even after five
seconds elapsed after
counterclockwise rotation of the
Fixing Motor started.
Possible cause is overload or rotation failure of the

motor due to an electrical trouble 1. Check if the
Fixing Assembly is installed. 2. Remove and reinstall
the Fixing Assembly 3. Check the gear 4. Replace
the Fixing Assembly 5. Check the
harness/connector between the DC Controller PCB
(UN09/ J210) and the Fixing Motor (M17). 6. Check
the harness/connector between the DC Controller
PCB (UN09/ J12) and the Fixing Pressure Release
Sensor (PS24) 6. Check conduction of FU1153 in
the AC Driver PCB (UN14) => Replace the AC

Driver PCB (UN14) in the case of disconnection. 7.
Replace the Fixing Motor (M17) 8. Replace the DC
Controller PCB (UN09)
motor due to an electrical trouble 1. Check the Main
Drive Unit (turn the unit by hand to see if it rotates)
Replace the Main Drive Unit when the unit failed to
rotate When the unit rotates 2. Check failure of the
ITB Motor startup error
harness between the ITB Motor (M02/ J6027) and
the DC Controller PCB (UN09/ J210W) (trapped
E010- Within a specified period of time
0001 from the startup, the speed fails to cable, open circuit, connector disconnection) 3.
be OK.
Check conduction of the fuse (FU4) in the DC
Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the ITB Motor (M02) 5-1. Replace
the DC Controller PCB (UN09) 6-1. Replace the
Main Drive Unit When the fuse is blown out 4-2.
Replace the DC Controller PCB (UN09)
E010ITB Motor speed error

0002

cable, open circuit, connector disconnection) 3.
ITB Motor lock detection

0003 from the startup, signal is not
received.

cable, open circuit, connector disconnection) 3.
E012- CL Drum Motor speed error

0001 Within a specified period of time

from the startup, the speed fails to Drive Unit (turn the unit by hand to see if it rotates)
be OK.
harness between the Motor (M04/ J6025) and the
DC Controller PCB (UN09/ J210W) (trapped cable,
open circuit, connector disconnection) 3. Check
conduction of the fuse (FU7) in the DC Controller
PCB (UN09) When the fuse is not blown out 4-1.
Replace the Drum Motor (M04) 5-1. Replace the DC
Controller PCB (UN09) When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09)
E012CL Drum Motor speed error

0002


CL Drum Motor lock detection
0003 from the startup, the speed fails to
be OK.
Fixing Motor startup error
0001 from the startup, the speed fails to
be OK.
conduction of FU1153 in the AC Driver PCB (UN14)
=>Replace the AC Driver when the fuse is blown out
7. Replace the Fixing Motor (M17) 8. Replace the
DC Controller PCB (UN09)
E014Fixing Motor speed errorond.

0002

Fixing Motor lock detection.

0003 from the startup, signal is not
received.

Code
Description
Remedy
ATR Sensor (Y) error or

toner supply error
Error in detected TD ratio.
E020- The average of ATR
0020 reference value is the
specified value or lower at
the time of ATR Sensor (Y)
initialization.
1. Check if the Drum Unit (Y) is installed. 2. Check the

Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
Memory PCB (Y) (UN30) 4. Check the harness/connector
between the DC Controller PCB (UN09/ J25) and the
Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
Unit (Y). 6. Replace the DC Controller PCB (UN09)

toner supply error
specified value or higher at
the time of ATR Sensor (Y)
initialization.


toner supply error
E020Unable to adjust the control
0040
voltage at the time of ATR
Sensor (Y) initialization.


toner supply error
0041
Sensor (Y) initialization.

1. Clean the scanners window. 2. Use your hand to check

if the shutter of the Registration Patch Sensor Unit can be
open. 3. Check if the window of the Patch Sensor (UN43/
UN44) is soiled. 4. Check scar on the ITB. 5. Check
movement of the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to move SL02
ATR patch failed to be
6. Check the harness/connector between the DC
created correctly or Patch
Controller PCB (UN09/J12) and the Patch Sensors
E020Sensor error
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit (Y)
0050
High density for the target at 8.Replace the Registration Patch Sensor Unit 9 Replace
patch detection
the ITB Unit. 10. Check conduction of the fuses (FU5,
FU8) in the DC Controller PCB (UN09). 11. Replace the
Primary Transfer High Voltage PCB (UN04) 12. Replace
the Developing High Voltage PCB (UN07) 13. Replace the
Primary Charging High Voltage PCB (UN06) 14. Replace
the Auxiliary High Voltage PCB (UN08) 15. Replace the
1. Check the patch shape. 2. Clean the high voltage
contact point with dry wiping or air blower. 3. Check the
harness/connector between the DC Controller (UN09) and
the High Voltage PCB. Between the DC Controller PCB
(UN09/ J21) and the Primary Charging High Voltage PCB
(UN06/ J441, J442) Between the DC Controller PCB
(UN09/ J21, J22) and the Developing High Voltage PCB
(UN09/ J19) and the Auxiliary High Voltage PCB
(UN08/J461, J462) Between the DC Controller PCB
E020Sensor error
(J205) and the Primary Transfer High Voltage PCB
0060
High density for the target at
(UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
patch detection
the Registration Patch Sensor Unit 6. Replace the ITB
Unit. 7. Check conduction of the fuses (FU5, FU8) in the
DC Controller PCB (UN09). 8. Replace the Primary
Transfer High Voltage PCB (UN04) 9. Replace the
Developing High Voltage PCB (UN07) 10. Replace the
Patch Sensor error
The Patch Sensor could not
1.Turn OFF and then ON the power. 2.Replace the ITB
E020read a patch properly.
Unit.
0070
(Patch error due to software
or the ITB Unit)
10

toner supply error
E020The average of ATR Sensor
0090
(Y) detection value is the
specified value or lower.


toner supply error
0091
(Y) detection value is the
specified value or higher.


toner supply error
T/D ratio detected by the
E020ATR Sensor (Y) (UN39) is
00B0
equal to or higher than the
specified value (high
density)


toner supply error
Error in detected delta T/D
E020- ratio T/D ratio detected by
00B1 the ATR Sensor (Y) (UN39)
is equal to or lower than the
specified value (light
density)
Possible cause: overload with the motor or motor failure 1.

Check conduction with FU2 on the DC Controller PCB
(UN09) 2. Check the harness/connector between the DC
Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
Controller PCB (UN09) 4. Check the Hopper Unit (Y) 5.
Replace the Hopper Unit (Y).
ATR Sensor (M) error or

toner supply error
the time of ATR Sensor (M)
initialization.
1. Check if the Drum Unit (M) is installed. 2. Check the

Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
Unit Memory PCB (M) (UN31). 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (M) (UN27). 5.
Replace the Drum Unit (M). 6. Replace the DC Controller
PCB (UN09)

toner supply error
the time of ATR Sensor (M)
initialization.

PCB (UN09)

E020- toner supply error
0140 Unable to adjust the control

11
Sensor (M) initialization

toner supply error
0141
Sensor (M) initialization.
Code
Description
PCB (UN09)
PCB (UN09)
Remedy
1. Clean the scanners window. 2. Use your hand to

check if the shutter of the Registration Patch Sensor Unit
can be open. 3. Check if the window of the Patch Sensor
(UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
Check movement of the Registration Shutter Solenoid
(SL02). COPIER > FUNCTION > PART-CHK > SL to
move SL02 6. Check the harness/connector between the
DC Controller PCB (UN09/J12) and the Patch Sensors
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
E020Sensor error
(M) 8.Replace the Registration Patch Sensor Unit 9
0150
Replace the ITB Unit. 10. Check conduction of the fuses
patch detection
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB (UN04)
12. Replace the Developing High Voltage PCB (UN07)
13. Replace the Primary Charging High Voltage PCB
(UN06) 14. Replace the Auxiliary High Voltage PCB
(UN08) 15. Replace the Replace the DC Controller PCB
(UN09)
harness/connector between the DC Controller (UN09)
and the High Voltage PCB. Between the DC Controller
PCB (UN09/ J21) and the Primary Charging High Voltage
PCB (UN06/ J441, J442) Between the DC Controller PCB
E020Sensor error
0160
High density for the target at (UN08/J461, J462) Between the DC Controller PCB
patch detection
(UN04/J1001) 4. Replace the Drum Unit (M) 5. Replace
12

Patch Sensor error
The Patch Sensor could not
1.Turn OFF and then ON the power. 2.Replace the ITB
E020read a patch properly. (Patch
Unit.
0170
error due to software or the
ITB Unit)
toner supply error
0190
(M) detection value is the

PCB (UN09)

toner supply error
0191
(M) detection value is the

PCB (UN09)

toner supply error
E020- The T/D ratio detected by the
01B0 ATR Sensor (M) (UN40) is
specified value (high density)

PCB (UN09)

toner supply error
E020- ratio The T/D ratio detected
01B1 by the ATR Sensor (M)
(UN40) is equal to or lower
than the specified value (light
density)
Overload of the motor or motor failure 1. Check

conduction with FU2 on the DC Controller PCB (UN09) 2.
Check the harness/connector between the DC Controller
PCB (UN09/J24) and PS07. 3. Replace the DC Controller
PCB (UN09) 4. Check the Hopper Unit (M) 5. Replace the
Hopper Unit (M).
ATR Sensor (C) error or

toner supply error
the time of ATR Sensor (C)
initialization.
1. Check if the Drum Unit (C) is installed. 2. Check the

Drum Unit Relay PCB (C) (UN28) 3. Check the Drum Unit
Memory PCB (C) (UN32) 4. Check the harness/connector
Drum Unit Relay PCB (C) (UN28). 5. Replace the Drum
Unit (C). 6. Replace the DC Controller PCB (UN09)
E020- ATR Sensor (C) error or

0230 toner supply error

13

The average of ATR
reference value is the
the time of ATR Sensor (C)
initialization.


toner supply error
0240
Sensor (C) initialization.


toner supply error
0241
Sensor (C) initialization.


E020Sensor error
(C) 8.Replace the Registration Patch Sensor Unit 9
0250
patch detection
(UN09)
E020Sensor error
0260
patch detection
(UN04/J1001) 4. Replace the Drum Unit (C) 5. Replace
14

toner supply error
0290
(C) detection value is the


toner supply error
0291
(C) detection value is the

Code
Description
Remedy

toner supply error
02B0 ATR Sensor (C) (UN41) is


toner supply error
02B1 by the ATR Sensor (C)
density)

conduction of FU9 on the DC Controller PCB (UN09). 2.
PCB (UN09/J24) and PS08. 3. Replace the DC Controller
PCB (UN09) 4. Check the Hopper Unit (C). 5. Replace
the Hopper Unit (C).
ATR Sensor (Bk) error or

toner supply error
the time of ATR Sensor (Bk)
initialization.
1. Check if the Drum Unit (Bk) is installed. 2. Check the

Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
Unit Memory PCB (Bk) (UN33) 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
5. Replace the Drum Unit (Bk). 6. Replace the DC
E020- ATR Sensor (Bk) error or

0330 toner supply error

15

The average of ATR
reference value is the
the time of ATR Sensor (Bk)
initialization.


toner supply error
0340
Sensor (Bk) initialization.


toner supply error
0341
Sensor (Bk) initialization.


E020Sensor error
0350
patch detection

(Bk) 8.Replace the Registration Patch Sensor Unit 9
(UN09)

E020Sensor error
0360
patch detection

16

(UN04/J1001) 4. Replace the Drum Unit (Bk) 5. Replace
toner supply error
0390
(Bk) detection value is the


toner supply error
0391
(Bk) detection value is the


toner supply error
03B0 ATR Sensor (Bk) (UN42) is


toner supply error
03B1 by the ATR Sensor (Bk)
density)

conduction of FU9 on the DC Controller PCB (UN09). 2.
PCB (UN09/J26) and PS09 3. Replace the DC Controller
PCB (UN09) 4. Check the Hopper Unit (Bk). 5. Replace
the Hopper Unit (Bk).
Abnormal Y color patch

E020- reading value
1050 Dark patch although setting
0 for the patch level

17
(Y) 8.Replace the Registration Patch Sensor Unit 9

(UN09)
Abnormal Y color patch

E020- reading value
1060 Light patch although setting
7 for patch level

(UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
Abnormal M color patch

E020- reading value

(M) 8.Replace the Registration Patch Sensor Unit 9
(UN09)
18
Code
Description
Remedy

Abnormal M color patch
reading value
E020- Light patch although setting (UN08/J461, J462) Between the DC Controller PCB (J205)
1160 7 for patch level (unable to and the Primary Transfer High Voltage PCB (UN04/J1001)
fit in the target between 550 4. Replace the Drum Unit (M) 5. Replace the Registration
and 640)
Patch Sensor Unit 6. Replace the ITB Unit. 7. Check
conduction of the fuses (FU5, FU8) in the DC Controller
PCB (UN09). 8. Replace the Primary Transfer High
Voltage PCB (UN04) 9. Replace the Developing High
Voltage PCB (UN07) 10. Replace the Primary Charging
High Voltage PCB (UN06) 11. Replace the Auxiliary High
Voltage PCB (UN08) 12. Replace the DC Controller PCB
(UN09)
6. Check the harness/connector between the DC Controller
Abnormal C color patch
PCB (UN09/J12) and the Patch Sensors (UN43/J4007,
E020- reading value
UN44, J4006). 7.Replace the Drum Unit (C) 8.Replace the
Registration Patch Sensor Unit 9 Replace the ITB Unit. 10.
Check conduction of the fuses (FU5, FU8) in the DC
Controller PCB (UN09). 11. Replace the Primary Transfer
High Voltage PCB (UN04) 12. Replace the Developing
High Voltage PCB (UN07) 13. Replace the Primary
Charging High Voltage PCB (UN06) 14. Replace the
Auxiliary High Voltage PCB (UN08) 15. Replace the
Abnormal C color patch
reading value
E020- Light patch although setting
1260 7 for patch level (unable to
fit in the target between 550
and 640)
(UN08/J461, J462) Between the DC Controller PCB (J205)
and the Primary Transfer High Voltage PCB (UN04/J1001)
19
4. Replace the Drum Unit (C) 5. Replace the Registration

(UN09)
Abnormal Bk color patch
PCB (UN09/J12) and the Patch Sensors (UN43/J4007,
E020- reading value
UN44, J4006). 7.Replace the Drum Unit (Bk) 8.Replace
the Registration Patch Sensor Unit 9 Replace the ITB Unit.
10. Check conduction of the fuses (FU5, FU8) in the DC
Controller PCB (UN09). 11. Replace the Primary Transfer
High Voltage PCB (UN04) 12. Replace the Developing
High Voltage PCB (UN07) 13. Replace the Primary
Charging High Voltage PCB (UN06) 14. Replace the
Auxiliary High Voltage PCB (UN08) 15. Replace the
Abnormal Bk color patch
(UN08/J461, J462) Between the DC Controller PCB (J205)
E020- reading value
1360 Light patch although setting and the Primary Transfer High Voltage PCB (UN04/J1001)
7 for patch level
4. Replace the Drum Unit (Bk) 5. Replace the Registration
(UN09)
CL Developing Motor
E021startup error
0001
After 700 msec since the
Possible cause is overload or rotation failure of the motor

due to an electrical trouble 1. Check the Main Drive Unit
(turn the unit by hand to see if it rotates) Replace the Main
20
startup, the speed failed to

be OK for 500 consecutive
msec.
CL Developing Motor lock

detection
E021Since the startup, the FG
0003
signal failed to be turned
ON for 300msec.
Drive Unit when the unit failed to rotate When the unit
rotates 2. Check failure of the harness between the
Developing Motor (M03/J6026) and the DC Controller PCB
(UN09/J210W) (trapped cable, open circuit, connector
disconnection) 3. Check conduction of the fuse (FU7) in
the DC Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the Developing Motor (M03) 5-1. Replace
the DC Controller PCB (UN09). When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09).
Possible cause is overload or rotation failure of the motor
due to an electrical trouble 1. Check the Main Drive Unit
(turn the unit by hand to see if it rotates) Replace the Main
Drive Unit when the unit failed to rotate When the unit
rotates 2. Check failure of the harness between the
Developing Motor (M03/J6026) and the DC Controller PCB
(UN09/J210W) (trapped cable, open circuit, connector
disconnection) 3. Check conduction of the fuse (FU7) in
the DC Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the Developing Motor (M03) 5-1. Replace
the DC Controller PCB (UN09). When the fuse is blown out
4-2. Replace the DC Controller PCB (UN09).
Possible cause: The screw is not rotating due to failure in

the coupling between the main body and the Developing
Assembly, or the value of ATR Sensor (Y) (UN39) failed to
be read due to an electrical trouble. 1. Remove the Drum
Developing screw rotation
Unit (Y) and check no damage. (Replace the Drum Unit (Y)
detection
if defective) 2. Lift the pressure lever after the Drum Unit
(Y) is pushed all the way in. 3. Check failure of the harness
E021- Error in the difference
0020 between the maximum and between the Drum Unit (Y) and the DC Controller PCB
the minimum of ATR
(UN09/J25) (trapped cable, open circuit, connector
Sensor (Y) detection value. disconnection) 4.Check the Drum Unit Relay PCB (Y)
(UN26) (Soil/ deformation/ damage) 5. Check the Drum
Unit Memory PCB (M) (UN30) (Soil/ damage) 6.Replace
the Drum Unit (Y) 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Assembly, or the value of ATR Sensor (M) (UN40) failed to
Unit (M) and check no damage. (Replace the Drum Unit
detection
(M) if defective) 2. Lift the pressure lever after the Drum
Unit (M) is pushed all the way in. 3. Check failure of the
0120 between the maximum and harness between the Drum Unit (M) and the DC Controller
the minimum of ATR
PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (M) detection value. disconnection) 4.Check the Drum Unit Relay PCB (M)
Unit Memory PCB (M) (UN31) (Soil/ damage) 6.Replace
the Drum Unit (M) 7. Replace the DC Controller PCB
21

Assembly, or the value of ATR Sensor (C)(UN41) failed to
Unit (C) and check no damage. (Replace the Drum Unit
detection
(C) if defective) 2. Lift the pressure lever after the Drum
Unit (C) is pushed all the way in. 3.Check failure of the
0220 between the maximum and harness between the Drum Unit (C) and the DC Controller
the minimum of ATR
Sensor (C) detection value. disconnection) 4.Check the Drum Unit Relay PCB (C)
(UN28) (Soil/ deformation/ damage) 5.Check the Drum
Unit Memory PCB (C) (UN32) (Soil/ damage) 6.Replace
the Drum Unit (C). 7. Replace the DC Controller PCB

detection
Error in the difference
E021between the maximum and
0320
the minimum of ATR
Sensor (Bk) detection
value.

Assembly, or the value of ATR Sensor (Bk) (UN42) failed
to be read due to an electrical trouble 1. Remove the Drum
Unit (Bk) and check no damage. (Replace the Drum Unit
(Bk) if defective) 2. Lift the pressure lever after the Drum
Unit (Bk) is pushed all the way in. 3. Check failure of the
harness between the Drum Unit (Bk) and the DC Controller
disconnection) 4.Check the Drum Unit Relay PCB (Bk)
Unit Memory PCB (Bk) (UN33) (Soil/ damage) 6.Replace
the Drum Unit (Bk). 7. Replace the DC Controller PCB
Error in detection of
abnormal opening/closing
of the Laser Shutter
E022- At the Dustproof Shutter
0000 open/close control, the
sensor fails to detect
although the specified time
has passed.
Error in the Shutter Motor or the Laser Shutter Sensor

1.COPIER > FUNCTION > PART-CHK > MTR; move M05
When it works 2-1. Check the harness between the DC
Controller (UN09/ J11) and the Laser Shutter Sensor
(PS05) 3-1. Check condition of the Laser Shutter 4-1.
Check the Laser Shutter Sensor (PS05) in the Main Drive
5-1. Replace the Main Drive When it does not work 2-2.
Check the harness between the DC Controller (UN09/ J31)
and the Developing Disengagement Motor (M05) 3-2.
Check conduction of the fuse (FU6) in the DC Controller
(UN09) 4-2. Replace the Laser Shutter Motor (M05) 5-2.
Replace the Main Drive
Possible cause: overload with the motor or motor failure 1.

Check conduction with FU2 on the DC Controller PCB
Toner Supply Motor (Y) lock
(UN09) 2. Check the harness/connector between the DC
E025- detection
Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
0000 Failed to detect rotation
Controller PCB (UN09) Check the harness toward the
after turning ON the motor.
sensor 4. Check the Hopper Unit (Y) 5. Replace the
Hopper Unit (Y).
E025- Toner Container Motor (Y)
Overload of the motor or motor failure 1. Check if the
22
0010
lock detection
Error in the current value
after turning ON the motor.
Toner Bottle (Y) is installed 2. Check the

harness/connector between the DC Controller PCB (UN09)
and the Toner Container Motor (Y) (M07) 3. Check
conduction of FU1 in the DC Controller PCB (UN09) 4.
Replace the DC Controller PCB (UN09) 5. Replace the
Hopper Unit (Y)
Detection of short-circuit
with Toner Container Motor
(Y)FET
E025Error in element in the DC 1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.
23
Code
Description
Remedy
with Toner Container
Motor (Y) GND
E025After turning ON the
0030
motor, the current value
is a certain value or
lower.
Short-circuit failure of the Toner Bottle Motor or error in

element in the DC Controller PCB 1. Check the harness
between the DC Controller (UN09/J23) and the Toner
Container Motor (Y) (M07) 2. Replace the DC Controller
PCB (UN09) 3. Replace the Hopper Unit (Y)
Toner Supply Motor (M)

lock detection
The Rotation Sensor
E025does not detect rotation
0100
although 5 sec has
passed since the motor
was turned ON
Overload of the motor or motor failure 1. Check conduction

with FU2 on the DC Controller PCB (UN09) 2. Check the
(UN09/J24) and PS07. 3. Replace the DC Controller PCB
(UN09) 4. Check the Hopper Unit (M). 5. Replace the
Hopper Unit (M).
Toner Container Motor

(M) lock detection
E025Error in the current value
0110
after turning ON the
motor.

Toner Bottle (M) is installed 2. Check the
and the Toner Container Motor (M) (M09) 3. Check
Hopper Unit (M)
Motor (M)FET
Error in element in the DC Controller PCB 1.Replace the
E025Error in element in the
0120
DC Controller PCB Error
in the current value after
turning OFF the motor.
Motor (M) GND
0130
lower.

Container Motor (M) (M09) 2. Replace the DC Controller
PCB (UN09) 3. Replace the Hopper Unit (M)
Toner Supply Motor (C)

lock detection
After turning ON the
E025- motor, the rotation
0200 sensor does not detect
although a specified
period of time has
passed.

of FU9 on the DC Controller PCB (UN09). 2. Check the
(UN09/J24) and PS08. 3. Replace the DC Controller PCB
(UN09) 4. Check the Hopper Unit (C). 5. Replace the
Hopper Unit (C).

E025(C) lock detection
Toner Bottle (C) is installed 2. Check the
0210
Error in the current value harness/connector between the DC Controller PCB (UN09)
24

motor.
and the Toner Container Motor (C) (M11) 3. Check

Hopper Unit (C)
Motor (C)FET
0220
Motor (C) GND
0230
lower.

Container Motor (C) (M11) 2. Replace the DC Controller
PCB (UN09) 3. Replace the Hopper Unit (C)
Toner Supply Motor (Bk)

lock detection
The Rotation Sensor
E025does not detect rotation
0300
although 5 sec has
passed since the motor
was turned ON

of FU9 on the DC Controller PCB (UN09). 2. Check the
(UN09/J26) and PS09 3. Replace the DC Controller PCB
(UN09) 4. Check the Hopper Unit (Bk). 5. Replace the
Hopper Unit (Bk).

(Bk) lock detection
E025Error in the current value
0310
motor.

Toner Bottle (Bk) is installed 2. Check the
and the B Toner Container Motor (Bk)(M13) 3. Check
Hopper Unit (Bk)
Motor (Bk)FET
0320
Motor (Bk) GND
0330
lower

Container Motor (Bk) (M13) 2. Replace the DC Controller
PCB (UN09) 3. Replace the Hopper Unit (Bk)
E032- ASSIST Counter failed
Check the cable (to see if its disconnected)
25
0001
to work
with the Count Pulse
Signal
Cassette 1 Lifter error

Unable to detect the liftE040up completion position
0002
within 4.5 sec after liftup was started
Code
Description
Error in Lift Motor or Lifter Sensor 1. While Cassette 1 is

removed, turn ON the power and then insert Cassette 1.
When there is operation sound of the motor 1-1. Check the
harness/connector between the DC Controller (UN09/J13)
and the Cassette 1 Lifter Sensor (PS12) 2-1. Check if the
Cassette 1 Lifter Sensor (PS12) is installed. 3-1. Extend
the Sensor Flag of the Cassette 1 Lifter Sensor (PS12) by
approx. 1.5 mm with Plastic Film, etc. 4-1. Check the
condition of the gear at the host machine side (to see if
there is missing or swing with the gear) 5-1. Replace the
Cassette 1 Lifter Sensor (PS12) 6-1. Replace the DC
Controller PCB (UN09) When there is no operation sound
of the motor 1-2. Check the harness/connector between
the DC Controller (UN09/J13) and the Cassette 1 Lifter
Motor (M14) 2-2. Check conduction of the fuse (FU2) of
the DC Controller (UN09) 3-2. Check the condition of the
gear at the host machine side (to see if there is something
missing or swing with the gear) 4-2. Check the Cassette 1
Lifter Motor (M14) 5-2. Replace the DC Controller (UN09)
Remedy
Error in output of charging high voltage, Drum Unit error

or environment control error 1. COPIER > DISPLAY >
ANALOG; check if the TEMP value and the HUM value
are matched with the environment temperature. When
the values are dramatically mismatched (Lager than
15degrees Celsius) 2-1. Check the harness and
abnormal Y charging AC
connector between the DC Controller (UN09/ J206) and
current value
the Environment Sensor (UN45) 3-1. Replace the
E065- During the paper interval
Environment Sensor (UN45) 4-1. Replace the DC
0000 simple discharge current
Controller (UN09) When the values are matched 2-2.
control, a current value that is
Check the state of the charging high voltage contact point
higher than the target of
3-2. Replace the Drum Unit (Y) 4-2. Check the harness
500[uA] is detected
and connector between the DC Controller PCB (UN09/
J21) and the Primary Charging High Voltage PCB (UN06/
J441, J442) 5-2. Replace the Primary Charging High
Voltage PCB (UN06) 6-2. Replace the DC Controller
PCB (UN09)
E065- abnormal Y charging AC
0000 current value
During the paper interval

26
simple discharge current

500[uA] is detected

3-2. Replace the Drum Unit (Y) 4-2. Check the harness
PCB (UN09)

abnormal M charging AC
current value
3-2. Replace the Drum Unit (M) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
abnormal M charging AC
current value
3-2. Replace the Drum Unit (M) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
E065- Error in detection of
0002 abnormal C charging AC

27
current value
During the paper interval
simple discharge current
500[uA] is detected

3-2. Replace the Drum Unit (C) 4-2. Check the harness
PCB (UN09)

abnormal C charging AC
current value
3-2. Replace the Drum Unit (C) 4-2. Check the harness
500[uA] is detected
PCB (UN09)
abnormal Bk charging AC
current value
3-2. Replace the Drum Unit (Bk). 4-2. Check the harness
500[uA] is detected
PCB (UN09)
28

or environment control error 1. COPIER > DISPLAY
> ANALOG; check if the TEMP value and the HUM value
abnormal Bk charging AC
current value
3-2. Replace the Drum Unit (Bk). 4-2. Check the harness
500[uA] is detected
PCB (UN09)
Error in M primary transfer

abnormal detection
E067When trying to apply the
0001
specified voltage of 1500 [V]
or higher
Error in the Primary Transfer High Voltage PCB, Error in

the Primary Transfer Roller (ITB Unit) 1. Check failure of
the harness between the Primary Transfer High Voltage
PCB (UN04/J1001) and the DC Controller PCB
(UN09/J205) (open circuit, trapped cable, connector
disconnection). -> Replace the harness if it is faulty 2.
Check connection failure between the Primary Transfer
High Voltage PCB (UN04/J31) and the Primary Transfer
Roller (Check that the connection is free from open circuit
or GND contact) 3. Replace the Primary Transfer High
Voltage PCB (UN04) 4. Replace the ITB Unit 5. Replace
the DC Controller PCB (UN09). 6. Replace the Primary
Transfer Power Supply Unit
Error in C primary transfer

abnormal detection
0002
or higher

the Primary Transfer Roller (ITB Unit) 1. Check failure of
the DC Controller PCB (UN09). 6. Replace the Primary
Error in Bk primary transfer

abnormal detection
0003
or higher

the Primary Transfer Roller (ITB Unit) 1.Check failure of
29

the DC Controller PCB (UN09) 6. Replace the Primary
Error in the Secondary Transfer High Voltage PCB, Error
in the Secondary Transfer Roller 1. Check failure of the
harness between the Secondary Transfer High Voltage
Abnormal current is detected disconnection). -> Replace the harness if it is faulty
at the secondary transfer
2.Check connection failure between the Secondary
E069When 5 [uA] or smaller is
Transfer High Voltage PCB (UN05/T1201) and the
0001
detected at the secondary
Secondary Transfer Outer Roller (Check that the
transfer
connection is free from open circuit or GND contact) 3.
Replace the Secondary Transfer High Voltage PCB
(UN05) 4. Replace the Secondary Transfer Outer Roller
5. Replace the ITB Unit 6. Replace the DC Controller
PCB (UN09) 7. Replace the Secondary Transfer Power
Supply Unit
Error in the Secondary Transfer High Voltage PCB, Error
in the Secondary Transfer Roller 1. Check failure of the
harness between the Secondary Transfer High Voltage
Abnormal current is detected
at the secondary transfer
Check connection failure between the Secondary
E069When 100 [uA] or larger is
Transfer High Voltage PCB (UN05/T1201) and the
0002
detected at the secondary
Secondary Transfer Outer Roller (Check that the
transfer
connection is free from open circuit or GND contact) ->
Replace the connection wire if it is faulty 3. Replace the
Secondary Transfer High Voltage PCB (UN05) 4.
Replace the Secondary Transfer Outer Roller 5. Replace
the ITB Unit 6. Replace the DC Controller PCB (UN09).
Error in the primary transfer

disengagement control
At the primary transfer
E074disengagement control, the
0000
sensor fails to detect
although the specified time
has passed.
Error in the Primary Transfer Disengagement Solenoid,

Error in the Primary Transfer Disengagement Switch, or
the ITB Guide Rail error 1. Replace the ITB Unit 2. Check
the harness/connector between the DC Controller PCB
(UN09/J11) and the Primary Transfer Disengagement
Switch (SW01) 3. Check the harness/connector between
the DC Controller PCB (UN09/J11) and the Primary
Transfer Disengagement Solenoid (SL01) 4. Check
conduction of FU6 on the DC Controller PCB (UN09) 5.
Replace the ITB Guide Rail 6. Replace the Main Drive 7.
Replace the Fixing Drive 8. Replace the DC Controller
PCB (UN09)
30
ITB rotation detection error

The sensor fails to detect
E074- although it passes through
FFFF the mark on the ITB for the
specified time (ITB is
detected as not rotating)
Code
Description
The HP mark is at undetectable state, ITB Top Sensor

error, or error in the coupling between the ITB Unit and
the ITB Drive 1. Check if the ITB is driven. When the ITB
is driven 2-1. Check soil of the HP mark on the ITB Belt
3-1. Check if there is a scar at the edge of the ITB 4-1.
Use your hand to check if the shutter of the Registration
Patch Sensor Unit can be open 5-1. Check for soil on the
window of the Patch Sensor (UN43/ UN44) 6-1. Check
movement of the Registration Shutter Solenoid
(SL02) COPIER > FUNCTION > PART-CHK > SL to
move SL02 7-1. Check the harness/connector between
the DC Controller PCB (UN09/J12) and the Patch Sensor
(UN43/J4007, UN44/ J4006) 8-1.Replace the
Registration Patch Sensor Unit 9-1 Replace the ITB Unit.
10-1. Replace the DCON When the ITB is not driven 2-2.
Remove and then install the ITB Unit 3-2 Replace the ITB
Unit. 4-2. Replace the Main Drive
Remedy
BD error
E100BD fails to be ready in
0001
5 sec
Scanner Motor movement error or BD signal error 1.COPIER >

FUNCTION > PART-CHK > MTR; and move M01 When the
Scanner Motor (M01) moves 2-1. Check the flexible
cable/connector between the DC Controller PCB (UN09) and
the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 41. Replace the DC Controller PCB (UN09) When the Scanner
Motor (M01) does not move 2-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Laser Scanner
Unit 3-2. Replace the Laser Scanner Unit 4-2. Replace the DC
BD error
E100- Unable to complete in
0002 5 sec since the facet
correction was started
Polygon Motor error 1. Replace the Laser Scanner Unit
BD error
During the drive at the
constant speed, the
E100BD cycle is
0003
mismatched by -/+
0.5% for 500
continuous msec
Scanner Motor movement error or BD signal error 1.COPIER >

FUNCTION > PART-CHK > MTR; and move M01 When the
Scanner Motor (M01) moves 2-1. Check the flexible
the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 41. Replace the DC Controller PCB (UN09) When the Scanner
Motor (M01) does not move 2-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Laser Scanner
Unit 3-2. Replace the Laser Scanner Unit 4-2. Replace the DC
Scanner Motor error

E110- Scanner Motor
0001 movement error or
motor control error
Scanner Motor movement error or motor control error 1.Check

the harness/connector between the DC Controller PCB (UN09)
and the Laser Scanner Unit 2.Check the flexible
31
the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.

Scanner Motor error
E110- Scanner Motor
0002 movement error or
motor control error
Scanner Motor movement error or motor control error 1.Check

the harness/connector between the DC Controller PCB (UN09)
and the Laser Scanner Unit 2.Check the flexible
the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.
Scanner Motor error

E110- The signal fails to be 1 Error in control with the Laser Scanner Unit 1. Replace the
Laser Scanner Unit
0003 at laser sequence
enable check
Registration detection
error
E194- When the number of
0000 reading patterns fails
to be the specified
value
The patch by the registration detection is not correctly created,

or registration patch sensor error 1. Clean the dustproof glass.
2. Check density on the image visually. When the image density
is light 3-1. Clean the high voltage contact point with dry wiping
or air blower. 4-1. Replace the Drum Unit (If the color showing
abnormality can be identified from the image, replace the Drum
Unit for that color. otherwise, replace from the Drum Unit (Y) in
order) 5-1.Check the harness/connector between the DC
Controller PCB (UN09) and the High Voltage PCB 6-1.Replace
the High Voltage PCB. Primary Charging High Voltage PCB
(UN06), Developing High Voltage PCB (UN07), Auxiliary High
Voltage PCB (UN08), Primary Transfer High Voltage PCB
(UN04) 7-1 Replace the DCON When the image density is not
light 3-2. Use your hand to check that the shutter of the
Registration Patch Sensor Unit can be open 4-2. Check for soil
on the window of the Patch Sensor (UN43, UN44) 5-2.Check
scar on the ITB. 6-2. Check movement of the Registration
Shutter Solenoid COPIER > FUNCTION > PART-CHK > SL to
move SL02 7-2.Check the harness/connector between the DC
Controller PCB (UN09/J12) and the Patch Sensor
(UN43/J4007, UN44/ J4006) 8-2. Replace the Registration
Patch Sensor Unit 9-2 Replace the ITB Unit.
The last registration detection was not properly executed 1.

Clear the registration detection data
COPIER>FUNCTION>CLEAR>REG-CLR 2. Clean the window
of the scanner 3. Check density on the image visually. When
the image density is light 4-1. Clean the high voltage contact
point with dry wiping or air blower. 5-1. Replace the Drum Unit
error
(If the color showing abnormality can be identified from the
E194When there is an
image, replace the Drum Unit for that color. otherwise, replace
0001
image gap of 3.25[mm]
from the Drum Unit (Y) in order) 6-1. Check the
or larger.
harness/connector between the DCON and the High Voltage
PCB 7-1.Replace the High Voltage PCB. Primary Charging
High Voltage PCB (UN06), Developing High Voltage PCB
(UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
High Voltage PCB (UN04) 8-1 Replace the DCON When the
32
image density is not light 4-2.Use your hand to check that the
shutter of the Registration Patch Sensor Unit can be open 5-2.
Check for soil on the window of the Patch Sensor (UN43,
UN44) 6-2.Check scar on the ITB. 7-2. Check movement of the
Registration Shutter Solenoid COPIER > FUNCTION > PARTCHK > SL to move SL02 8-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Patch Sensor
(UN43/J4007, UN44/J4006) 9-2. Replace the Registration
Patch Sensor Unit 10-2 Replace the ITB Unit.
error
There has been no
E194command from CONT
FFFF
although 1 min has
passed since the start
of retry operation
Connection failure between the DC Controller PCB (UN09) and

the CB Controller PCB (UN11), error in the DC Controller PCB
(UN09), or error in the Controller PCB 1.Disconnect and then
connect FFC (FFC 07) that is connected to the DC Controller
PCB (UN09) and Main Controller PCB 2 (UN12) 2. Replace
Main Controller PCB 2 (UN12) 3. Replace the DC Controller
PCB (UN09)
E2PROM
E196- communication error
0001 I2C communication
error
Error in access to EEPROM mounted on the Laser Scanner. 1.

Disconnect and then connect the connector and Flat Cable of
the Laser Scanner Unit. 2. Replace the Laser Scanner Unit.
E2PROM data retrieval

timeout
Within 10 sec since the
E196power was turned ON,
0002
the E2PROM data
cannot be developed
to RAM
EEPROM communication error in the DCON or the Drum Unit

PCB (UN09/J25) and the Drum Unit Relay PCB (UN26/4011,
UN27/J4014, UN28/J4017, UN29/J4020) 2. Check the contact
surface on the Drum Unit Relay PCB and the Drum Unit
Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
Unit, install each Drum Unit accordingly at a time to identify
error ROM 4. Replace the DC Controller PCB (UN09)
E2PROM bus
possession error
E196- The operation of the
0003 Drum Unit Memory
PCB is faulty and
cannot be recovered
EEPROM communication error of the Drum Unit 1.Check the

harness/connector between the DC Controller PCB (UN09/J25)
and the Drum Unit Relay PCB (UN26/4011, UN27/ J4014,
UN28/J4017, UN29/J4020) 2.Check the contact surface on the
Drum Unit Relay PCB and the Drum Unit Memory PCB (soil,
damage, contact pressure) Y:UN26/UN30 M:UN27/UN31
C:UN28/UN32 Bk UN29/UN33 3. From Y Drum Unit, install
each Drum Unit accordingly at a time to identify error ROM 4.
E2PROM
E196communication error
1B00
Command error
Turn OFF and then ON the main power
E2PROM
1B01
Command error
E2PROM
1B02
Command error
33
Code
Description
Remedy
E2PROM communication
E196error
1B03
Command error
E196error
1B04
Command error
E196error
1BFF
Command error
E197HOB communication error

0000
High Voltage contact point error or DC Controller PCB

error When this symptom occurs regularly 1-1. Replace
the DC Controller PCB (UN09) When this symptom occurs
incidentally 1-2. Check the high voltage contact point and
clean the Primary Transfer Roller Shaft Support 2-2.
E197HOB communication error

0050
High Voltage contact point error or DC Controller PCB

error When this symptom occurs regularly 1-1. Replace
the DC Controller PCB (UN09) When this symptom occurs
incidentally 1-2. Check the high voltage contact point and
clean the Primary Transfer Roller Shaft Support 2-2.
There is an error in the

detection of the Scanner
Unit home position.
E202The attempt to detect the
0001
home position fails when
the Scanner Unit is moved
forward.
1.Disconnect and then connect the flexible cable(Relay

PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
2.Replace the flexible cable. 3.Replace the Scanner Unit
HP sensor(SR1). 4.Replace the Scanner Motor(M1).
5.Replace the Relay PCB(PCB1). 6.Replace the Main
Controller2 PCB(UN12)
There is an error in the

detection of the Scanner
Unit home position.
E202The attempt to detect the
0002
home position fails when
the Scanner Unit is moved
back.
1.Disconnect and then connect the flexible cable(Relay

PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
2.Replace the flexible cable. 3.Replace the Scanner Unit
HP sensor(SR1). 4.Replace the Scanner Motor(M1).
Controller2 PCB(UN12)
The light intensity of the

Scanner Unit is faulty.
E225- The light intensity of the
0001 Scanner Unit during
shading is under the
specified level.
1.Disconnect and then connect the flexible cable.

2.Replace the flexible cable. 3.Replace the Scanner Unit.
Controller2 PCB(UN12).
E227- The reader unit power

0001 supply (24V) is faulty.
1.Disconnect and then connect the power supply harness

connector. 2.Replace the Power Supply PCB(UN1).
34
At time of power-on, the

24V port is off.
The reader unit power
E227- supply (24V) is faulty.
0002 At the start of a job, the 24V connector. 2.Replace the Power Supply PCB(UN1).
port is off.
E227- At the end of a job, the 24V
0003 port is off.

The reader unit power

E227- supply (24V) is faulty.
0004 When a load is being
driven, the 24V port is off.

Communication data error

Connection error between
E240- the DC Controller PCB and
0000 Main Controller PCB 2, or
error in Main Controller PCB
2.
1. Disconnect and then connect the FFC (FFC07) that is

connected to the DC Controller PCB (UN09) and Main
Controller PCB 2 (UN12) 2. Replace Main Controller PCB
2 (UN12) 3. Replace the DC Controller PCB (UN09)

E24060 sec while waiting for a
0001
pickup request


E24060 sec while waiting for an
0002
image output request

Code
Description

E240After a paper jam, 60 sec has
0003
passed without stopping
Remedy
1. Disconnect and then connect the FFC (FFC07)
that is connected to the DC Controller PCB (UN09)
and Main Controller PCB 2 (UN12) 2. Replace Main
Controller PCB 2 (UN12) 3. Replace the DC

E24060 sec has passed while waiting
0004
for completion of the initial rotation Controller PCB 2 (UN12) 3. Replace the DC
E240- 60 sec has passed while waiting
0005 for the start of auto adjustment at
warm-up rotation

E240- Communication data error
35
0006
Data access error
E240- Communication data error

0007 Time notification error

E246
System error
Contact the service company office
E247
System error
1.Disconnect and then connedt the flexible

cable(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2.Disconnect and then connect
the flexible cable(Scanner Unit- Relay PCB(PCB1)).
3.Disconnect and then connect the power supply
E248- EEPROM error (Scanner Unit)
0001 An error has occurred at power-on. harness connector. 4.Replace the flexible cable.
5.Replace the Scanner Unit. 6.Replace the Relay
PCB(PCB1) 7.Replace the Power Supply
PCB(PCB1). 8.Replace the Main Controller2
PCB(UN12).
EEPROM error (Scanner Unit)
E248An error has occurred during write
harness connector. 4.Replace the flexible cable.
0002
operation.
PCB(UN12).
EEPROM error (Scanner Unit)
E248An error has occurred during read
harness connector. 4.Replace the flexible cable.
0003
operation following write operation.
PCB(UN12).
Scanner Unit VSYNC signal error
Due to the VSYNC error in the
E270- Scanner Unit which communicates
0001 with Reader Relay PCB, VSYNC
signal is not sent appropriately, so
the image error occurs or the
1. Turn OFF and then ON the power. 2. Check the

connection between Reader Relay PCB and
Scanner Unit, and check that the Cable is not opencircuit. 3. Check the connection between Reader
and Printer, and check that the Cable is not opencircuit. 4. Replace the Reader Relay PCB. 5.
36
operation stops abnormally.
Replace the Scanner Unit.
DDI HSYNC error

Due to the DDI hardware HSYNC
E270- signal error, VSYNC signal is not
0002 sent appropriately, so the image
error occurs or the operation stops
abnormally.

connection between Reader and Printer, and check
that the Cable is not open-circuit. 3. Replace the
DDI-S Cable between Reader and Printer. 4.
Replace the Reader Relay PCB.
Communication error between

Reader Relay PCB and Scanner
Unit
E280Within specified time,
0001
communication between Reader
Relay PCB and Scanner Unit
cannot be made.

connection between Reader Relay PCB and
Scanner Unit, and check that the Cable is not opencircuit. 3. Check the connection between Reader
and Printer, and check that the Cable is not opencircuit. 4. Replace the Reader Relay PCB. 5.
Replace the Scanner Unit.
Communication error between

Reader Relay PCB and Scanner
Unit
E280Disconnection of the cable
0002
between the Reader Relay PCB
and the Scanner Unit was
detected.
1. Check the connection between Reader Relay

PCB and Scanner Unit, and check that the Cable is
not open-circuit. 2. Check the connection between
Reader and Printer, and check that the Cable is not
open-circuit.
Readingunit communication error

E280- Communication error at J507 and
0003 J508 conectors of the Reader
Relay PBC(PCB1).
1.Disconnect and then connect the flexible

cable(Reader Relay PCB(PCB1)-Main Controller
PCB(UN12) 50pin). 2.Cisconnect and then connect
the flexible cable(Scanner Unit- Reader Relay
PCB(PCB1)). 3.Replace the flexible cable.
4.Replace the Reader Relay PCB(PCB1).
5.Replace the Main Controller2 PCB(UN12).
Code
Description
Readingunit communication
error
E280Communication error at J512
0004
conector of the Reader
Relay PBC(PCB1).
Remedy
1.Disconnect and then connect the flexible cable(Reader
Relay PCB(PCB1)-Main Controller PCB(UN12) 50pin).
2.Replace the flexible cable. 3.Replace the Reader Relay
PCB(PCB1). 4.Replace the Main Controller2 PCB(UN12).
1. Execute the service mode (COPIER > FUNCTION >

MISC-R > SCANLAMP) and check that the LED of the
Reading light intensity error
Scanner Unit (Paper Front) is lit. 2. Check the connection
E301- The light intensity was at the
between Scanner Unit (Paper Front) and LED, and check
0001 reference level or below at
that the Cable is not open-circuit. 3. Check the connection
paper front shading.
between Reader Controller PCB and Scanner Unit (Paper
Front), and check that the Cable is not open-circuit.
Reading light intensity error 1. Check that the LED of the Scanner Unit (Paper Back)
E301The light intensity was at the is lit. 2. Check the connection between Scanner Unit
0002
reference level or below at
(Paper Back) and LED, and check that the Cable is not
37
paper back shading.
open-circuit. 3. Check the connection between Reader

Controller PCB and Scanner Unit (Paper Back), and
check that the Cable is not open-circuit.
1. Check that the LED of the Scanner Unit (Paper Front)

is lit. 2. Check the connection between Scanner Unit
(Paper Front) and LED, and check that the Cable is not
open-circuit. 3. Check the connection between Reader
Error in paper front white
Controller PCB and Scanner Unit (Paper Front), and
shading
check that the Cable is not open-circuit. 4. Check the
E302Error in shading RAM
condition of Shading White Plate of the Stream Read
0001
access The shading value is
Glass (Paper Front) (scratches, dust, soil, etc.). 5. Check
out of the specified range.
if Scanner Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit reaches to the
end when DF is opened.) 6. Replace the Scanner Unit
(Paper Front). 7. Replace the Reader Controller PCB.
1. Check that the LED of the Scanner Unit (Paper Front)
is lit. 2. Check the connection between Scanner Unit
(Paper Front) and LED, and check that the Cable is not
Error in paper front black
open-circuit. 3. Check the condition of Shading White
shading
Plate of the Stream Read Glass (Paper Front) (scratches,
E302Error in shading RAM
dust, soil, etc.). 4. Check if Scanner Unit (Paper Front)
0002
access The shading value is
detects HP correctly. (If it does not detect correctly, the
out of the specified range.
Scanner Unit reaches to the end when DF is opened.) 5.
Replace the Scanner Unit (Paper Front). 6. Replace the
Reader Controller PCB.
E315- Image process device error
0007 JBIG encode error
1. Turn OFF and then ON the main power 2. Check

connection of Main Controller PCB 2 3. Replace Main
Controller PCB 2

000d JBIG decode error
1. Delete the current job 2. Turn OFF and then ON the

main power 3. Check connection of Main Controller PCB
2 4. Replace the DDR-SDRAM, the HDD and Main
Controller PCB 2 at the same time

000e Error at software decoding
1. Delete the current job 2. Turn OFF and then ON the

main power 3. Check connection of Main Controller PCB
2 4. Replace the DDR-SDRAM, the HDD and Main
Controller PCB 2 at the same time

Error at MemoryCopy
000f

Controller PCB 2

0027 ROTU timeout error

Controller PCB 2

0035 MemFill timeout error

Controller PCB 2
38
0100
PRIO overrun

Controller PCB 2
Device timeout
An image synchronous
E315- signal from the Main
0500 Controller PCB 2 to the
Reader is not received within
30 seconds.
1. Turn OFF and then ON the main power. 2. Check the

connection of the Main Controller PCB 2 (including the
flat cable). 3. Replace the flat cable. 4. Replace the Main
Controller PCB 2.
Device abnormal completion

E315- An abnormal signal from the
0501 Main Controller PCB 2 to the
Reader is detected.

Controller PCB 2.
Device timeout
An image synchronous
E315- signal from the Main
0510 Controller PCB 2 to the
Reader is not received within
30 seconds.

Controller PCB 2.
Code
Description
Remedy

Reader is detected.

Controller PCB 2.
Device timeout
An image synchronous signal
E315from the Main Controller PCB
0520
2 to the Reader is not
received within 30 seconds.

Controller PCB 2.

Reader is detected.

Controller PCB 2.
Device timeout
0530

Controller PCB 2.

Reader is detected.

Controller PCB 2.

E315- Device timeout
0540 An image synchronous signal connection of the Main Controller PCB 2 (including the
39
from the Main Controller PCB flat cable). 3. Replace the flat cable. 4. Replace the Main
Controller PCB 2.
Reader is detected.

Controller PCB 2.
Device timeout
0550

Controller PCB 2.

Reader is detected.

Controller PCB 2.
E350
System error
E351- Main Controller PCB 2

0000 communication error

1. Turn OFF and then ON the main power 2. Disconnect
and then connect the connector of the Main Controller
PCB 2. 3. Replace the Main Controller PCB 2.
E354
System error
E355
System error
Communication error
between Reader Controller
E400- PCB and DF Unit
0001 Communication checksum
error between Reader
Controller PCB and DF Unit

connection between Reader Controller PCB and DF
Driver PCB (Signal Cable and Power Supply Cable), and
check that the Cables are not open-circuit. 3. Replace the
Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
Communication error
E400between Reader Controller
0002
PCB and DF Unit

Driver PCB (Signal Cable and Power Supply Cable), and
check that the Cables are not open-circuit. 3. Replace the
Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
Code
Description
Disconnection of the Flat Cable

between the Reader Controller
E400- PCB and DF Driver PCB
0003 Connection of the Flat Cable
between the Reader Controller
PCB and DF Driver PCB could not
Remedy
Driver PCB (Signal Cable and Power Supply Cable),
and check that the Cables are not open-circuit. 3.
Replace the cable between Reader Controller PCB
and DF Driver PCB. 4. Replace the Reader
40
be detected.
Controller PCB. 5. Replace the DF PCB.
E413- Release Motor error

0001 Release motor HP sensor open.
1.Replace the Release Motor HP sensor(SR11).

2.Replace the Release Motor(M2). 3.Replace the
ADF Driver PCB(PCB1).
E413- Release Motor error

0002 Release motor HP sensor close.
1.Replace the Release Motor HP sensor(SR11).

2.Replace the Release Motor(M2). 3.Replace the
ADF Driver PCB(PCB1).
Communication error
E500The communication with the host
0000
machine is interrupted.
1. Replace the finisher controller PCB. 2. Replace

the host machine DC Controller PCB.
Communication error
E503- Communication between the
0002 Saddle Controller and the Finisher
Controller is suspended.
1. The wiring between the finisher controller PCB

and saddle controller PCB is faulty. 2. The finisher
controller PCB is faulty. 3. The saddle stitcher
controller PCB is faulty.
EEPROM error
E505The checksum for the EEPROM
0001
data has an error.
Replace the finisher controller PCB.
Rear end assist home position

error
E514- The stapler does not leave the
8001 rear end assist home position
when the rear end assist motor
has been driven for 3 seconds.
1. The rear end assist home position sensor (PI109)

is faulty. 2. The wiring between the finisher
controller PCB and rear end assist motor is faulty. 3.
The end assist mechanism is faulty. 4. The rear end
assist motor (M109) is faulty. 5. The finisher
Rear end assist home position

error
E514- The stapler does not return to the
8002 rear end assist home position
when the rear end assist motor
has been driven for 3 seconds.
1. The rear end assist home position sensor (PI109)

controller PCB and rear end assist motor is faulty. 3.
The end assist mechanism is faulty. 4. The rear end
assist motor (M109) is faulty. 5. The finisher
Decurler HP detection error (at

intrusion amount control)
E517- The HP was not detected within
0001 the specified period of time (2
seconds) since the start of the
decurler HP detection.
1. Check that the cam of the Decurler Roller is

installed properly. 2. Replace the Decurler Motor. 3.
Replace the Buffer Driver PCB. 4. Replace the DC
Controller PCB.
Gear change home position error

The gear change home position
E519sensor does not turn ON when the
0002
gear change motor has been
driven for 387 pulses.
1. The gear change home position sensor (PI117) is

faulty. 2. The wiring between the finisher controller
PCB and gear change motor is faulty. 3. The gear
change mechanism is faulty. 4. The gear change
motor (M110) is faulty. 5. The finisher controller
PCB is faulty.
Gear change home position error

E519- The gear change home position
8001 sensor does not turn OFF when
the gear change motor has been
1. The gear change home position sensor (PI117) is

PCB and gear change motor is faulty. 3. The gear
change mechanism is faulty. 4. The gear change
41
driven for 387 pulses.
motor (M110) is faulty. 5. The finisher controller

PCB is faulty.
Shift Motor fails to move from HP

At initial rotation, when the Motor
rotates for specified period of time
E520and cannot move from HP, it is
0001
detected as an error if the same
symptom occurs again after the
first retry
1. Check if the Motor (M4) Connector is physically

removed. 2. Replace the Motor. 3. Check if the Shift
Roller HP Sensor (S2) Connector is physically
removed. 4. Replace the Shift Roller HP Sensor
(S2).
Shift Motor fails to return to HP

E520and cannot return to HP, it is
0002
first retry.

Roller HP Sensor (S2) Connector is physically
removed. 4. Replace the Shift Roller HP Sensor
(S2).
Front aligning plate home position

error
The aligning plate does not leave
E530the aligningplate front home
8001
position sensor when thealignment
plate front motor has been driven
for 4 seconds.
1. The front aligning plate home position sensor

(PI106) is faulty. 2. The wiring between the finisher
controller PCB and front aligning plate motor is
faulty. 3. The front aligning plate is faulty. 4. The
front aligning plate motor (M103) is faulty. 5. The
finisher controller PCB is faulty.
Front aligning plate home position

error
The aligning plate does not return
E530to aligning plate front home
8002
position sensor when the
alignment plate front motor has
been driven for 4 seconds.
1. The front aligning plate home position sensor

(PI106) is faulty. 2. The wiring between the finisher
controller PCB and front aligning plate motor is
faulty. 3. The front aligning plate is faulty. 4. The
front aligning plate motor (M103) is faulty. 5. The
Code
Description
Remedy
Stapler Motor fails to move from HP

At initial rotation, when the Motor rotates
E531- for specified period of time and cannot
8001 move from HP, it is detected as an error if
the same symptom occurs again after the
first retry.
1. Check if the Motor (M10) Connector is

physically removed. 2. Replace the Motor.
3. Check if the Stapler HP Sensor (S18)
Connector is physically removed. 4.
Replace the Stapler HP Sensor (S18).
Stapler Motor fails to return to HP

8002 return to HP, it is detected as an error if
first retry.

3. Check if the Stapler HP Sensor (S18)
Replace the Stapler HP Sensor (S18).
E532- STP Move Motor fails to move from HP
42

for specified period of time and cannot
move from HP, it is detected as an error if
first retry.

3. Check if the Stapler Move HP Sensor
(S10) Connector is physically removed. 4.
Replace the Stapler Move HP Sensor
(S10).
STP Move Motor fails to return to HP

0002 return to HP, it is detected as an error if
first retry.

3. Check if the Stapler Move HP Sensor
Replace the Stapler Move HP Sensor
(S10).
Stapler shift home position error

E532- The stapler does not leave the stapler
8001 shifthome position when the stapler shift
motor hasbeen driven for 5 seconds.
1. The stapler drive home position sensor

(PI110) is faulty. 2. The wiring between the
finisher controller PCB and stapler shift
motor is faulty. 3. The stapler shift base is
faulty. 4. The stapler shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
Stapler shift home position error

E532- The stapler does not return to the stapler
8002 shift home position when the stapler shift
motor has been driven for 20 seconds.
1. The stapler drive home position sensor

(PI110) is faulty. 2. The wiring between the
finisher controller PCB and stapler shift
motor is faulty. 3. The stapler shift base is
faulty. 4. The stapler shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
Swing home position error

E535- The stapler does not leave the swing
8001 home position when the swing motor has
1. The swing home position sensor (PI105)

controller PCB and swing motor is faulty. 3.
The swing mechanism is faulty. 4. The
swing motor (M106) is faulty. 5. The finisher
Swing home position error

E535- The stapler does not return to the swing
8002 home position when the swing motor has
bee driven for 3 seconds.
1. The swing home position sensor (PI105)

controller PCB and swing motor is faulty. 3.
The swing mechanism is faulty. 4. The
swing motor (M106) is faulty. 5. The finisher
Rear aligning plate home position error

The aligning plate does not leave the
E537aligning plate rear home position sensor
8001
when the alignment plate rear motor has
1. The aligning plate rear home position

sensor (PI107) is faulty. 2. The wiring
between the finisher controller PCB and
aligning plate rear motor is faulty. 3. The
rear aligning plate is faulty. 4. The rear
aligning plate motor (M104) is faulty. 5. The
Rear aligning plate home position error

E537The aligning plate does not return to
8002
aligning plate rear home position sensor
1. The aligning plate rear home position

sensor (PI107) is faulty. 2. The wiring
between the finisher controller PCB and
0001
43
when the alignment plate rear motor has

aligning plate rear motor is faulty. 3. The

rear aligning plate is faulty. 4. The rear
aligning plate motor (M104) is faulty. 5. The
Tray Lift Motor timeout error

Unable to complete the operation even
after the specified period of time during
E540- initial rotation. When the Motor remains in
0001 the same area for the specified period of
time and the same symptom occurs again
after the first retry, it is detected as an
error.

physically removed. 2. Replace the Motor
failure occurs. 3. Check if the Stack Tray
Clock Sensor (S14) Connector is physically
removed. 4. Replace the Stack Tray Clock
Sensor (S14).
Tray Lift Motor clock errornds.

At initial rotation, when the Tray Lift Motor
E540- rotates and clock input is not detected
0005 within the specified period of time, it is
detected as an error if the same symptom
occurs again after the first retry.

3. Check if the Stack Tray Clock Sensor
Replace the Stack Tray Clock Sensor
(S14).
Tray 1 time out error

If the tray does not return to home position
E540- when the tray 1 shift motor is driven for 25
8001 seconds. If the tray does not move to other
area when tray 1 shift motor is driven for 5
seconds.
1. The tray 1 shift area sensor PCB is faulty.

2. The wiring between the finisher controller
PCB and tray 1 shift motor is faulty. 3. The
tray up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5. The
Tray 1 shift area error

The dangerous area is reached before the
E540- tray 1 paper surface sensor detects paper
8002 surface during the paper surface detection
operation. A discontinuous area is
detected during tray operation.

Swing guide switch/Staple safety switch

error
E540The swing guide switch or staple safety
8003
switch is activated while the tray is
operating.

Code
Description
The tray 1 shift motor clock error

E540The FG input cannot be detected when the tray
8004
1 shift motor has been driven for 0.2 second.
Remedy
1. The tray 1 shift area sensor PCB is
faulty. 2. The wiring between the
finisher controller PCB and tray 1 shift
motor is faulty. 3. The tray up/down
mechanism is faulty. 4. The tray 1
shift motor (M107) is faulty. 5. The
44

The tray 1 shift motor speed error
E540The lock detection signal turns OFF 150 ms after motor is faulty. 3. The tray up/down
8005
the lock detection signal turned ON.
The tray 1 shift motor acceleration error
E540- The lock detection signal does not turn ON when
8006 the tray 1 shift motor has been driven for 1
second.
The tray 1 shift motor error

E540The lock detection signal does not turn OFF
8007
when the tray 1 shift motor is at a stop.

Additional Tray Lift Motor timeout error

Unable to complete the operation even after the
specified period of time during initial rotation.
E542When the Motor remains in the same area for
0001
the specified period of time and the same
symptom occurs again after the first retry, it is
detected as an error.
1. Check if the Motor (M12)

Replace the Motor. 3. Check if the
Additional Tray Clock Sensor (S23)
Replace the Additional Tray Clock
Sensor (S23).
Additional Tray Lift Motor clock error

At initial rotation, when the Tray Lift Motor
E542- rotates and clock signal is not detected within
0005 the specified period of time, it is detected as an
error if the same symptom occurs again after the
first retry.
1. Check if the Motor (M12)

Replace the Motor. 3. Check if the
Additional Tray Clock Sensor (S23)
Replace the Additional Tray Clock
Sensor (S23).
Tray 2 time out error

If the tray does not return to home position when
E542the tray 1 shift motor is driven for 25 seconds. If
8001
the tray does not move to other area when tray 2
shift motor is driven for 5 seconds.
1. The Tray 2 shift area sensor PCB is

mechanism is faulty. 4. The Tray 2
Tray 2 shift area error

The upper limit area is reached before the tray 2
E542paper surface sensor 1 detects the paper
8002
surface during paper surface detection
operation. A discontinuous area is detected

45
during tray operation. During evacuation

operation, arrival at the area beyond the tray 2
paper surface sensor 2 is detected before this
sensor detects paper surface.

E542Tray 2 shift area error

8003

The tray 2 shift motor clock error

E542The FG input cannot be detected when the tray
8004
2 shift motor has been driven for 0.2 second.
1. The Tray 2 shift area sensor PCB is

mechanism is faulty. 4. The Tray 2

The tray 2 shift motor speed error
E542The lock detection signal turns OFF 150 ms after motor is faulty. 3. The tray up/down
8005
the lock detection signal turned ON.
The tray 2 shift motor acceleration error
E542- The lock detection signal does not turn ON when
8006 the tray 2 shift motor has been driven for 1
second.
The tray 2 shift motor error

E542The lock detection signal does not turn OFF
8007
when the tray 2 shift motor is at a stop.

Front Fan lock error

While the front fan is rotating, this machine stops
E551- the front fan after detecting the lock signal. Then 1. Check the Fan (M8). 2. Replace the
finisher controller PCB.
8001 this machine retries to rotate the front fan, but
lock signal is detected again, this machine
displays the error.
1. Check the Fan (M9). 2. Replace the
E551- Rear Fan lock error
8002 While the rear fan is rotating, this machine stops finisher controller PCB.
46
the front fan after detecting the lock signal. Then

this machine retries to rotate the rear fan, but
lock signal is detected again, this machine
displays the error.
Code
Description
Remedy
Shift Roller Release Motor fails to

move from HP
E567- rotates for specified period of time
0001 and cannot move from HP, it is
first retry

Roller Release Sensor (S3) Connector is physically
removed. 4. Replace the Shift Roller Release
Sensor (S3).
Shift Roller Release Motor fails to

return to HP
0002 and cannot return to HP, it is
first retry.

Roller Release Sensor (S3) Connector is physically
removed. 4. Replace the Shift Roller Release
Sensor (S3).
Entrance Roller Release/Stopper

HP Motor fails to return to HP
E56Fand cannot return to HP, it is
first retry.

removed. 2. Replace the Motor. 3. Check if the
Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed. 4. Replace the
Entrance Roller Release/Stopper HP Sensor (S5).
Entrance Roller Release/Stopper

HP Motor fails to move from HP
E56F- rotates for specified period of time
first retry.

Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed. 4. Replace the
Entrance Roller Release/Stopper HP Sensor (S5
Gripper Open/Close Motor fails to

move from HP
first retry.

Gripper Arm HP Sensor (S13) Connector is
physically removed. 4. Replace the Gripper Unit HP
Sensor (S13).
47
Gripper Open/Close Motor fails to

return to HP
first retry.

Gripper Arm HP Sensor (S13) Connector is
physically removed. 4. Replace the Gripper Unit HP
Sensor (S7).
Gripper Unit Move Motor fails to

move from HP
first retry.

removed. 2. Replaec the Motor. 3. Check if the
Gripper Unit HP Sensor (S7) Connector is physically
removed. 4. Replace the Gripper Unit HP Sensor
(S7).
Gripper Unit Move Motor fails to

return to HP
first retry.

Gripper Unit HP Sensor (S7) Connector is physically
removed. 4. Replace the Gripper Unit HP Sensor
(S7).
Shutter home position error

The stapler does not return to the
E584shutter home position when the
0002
stack ejection motor has been
driven for 3 seconds.
1. The shutter home position sensor (PI113) is

faulty. 2. The shutter mechanism is faulty. 3. The
stack ejection motor (M102), shutter clutch (CL101),
ang stack ejection lower roller clutch (CL102) is
faulty. 4. The finisher controller PCB is faulty.
Shutter home position error

The stapler does not leave the
E584shutter home position when the
8001
stack ejection motor has been
driven for 30 seconds.
1. The shutter home position sensor (PI113) is

PCB and stack ejection motor, and between the
finisher controller PCB and shutter clutch is faulty. 3.
The shutter mechanism is faulty. 4. The stack
ejection motor (M102), shutter clutch (CL101), ang
stack ejection lower roller clutch (CL102) is faulty. 5.
The finisher controller PCB is faulty.
Paper positioning plate home

position error
The paper positioning plate home
E5F0positio sensor does not turn ON
8001
when the paper positioning plate
motor has been driven for 1500
pulses.
1. The paper positioning plate home position sensor

(PI7) is faulty. 2. The positioning plate drive
mechanism is faulty. 3. The paper positioning plate
motor (M4) is faulty. 4. The saddle stitcher controller
PCB is faulty.

E5F0position error
8002
The paper positioning plate home
1. The paper positioning plate home position sensor

(PI7) is faulty. 2. Open circuit of the Harness
between Finisher Controller PCB and Stack Delivery
48
position sensor does not turn OFF

when the paper positioning plate
pulses.
Motor & between Finisher Controller PCB and

Shutter Open/Close Clutch 3. The positioning plate
drive mechanism is faulty. 4. The paper positioning
plate motor (M4) is faulty. 5. The saddle stitcher
Paper folding motor lock error

E5F1The feed speed of the paper fold
8001
roller reaches 5 mm/sec or less.
1. The paper folding motor clock sensor (PI4) and

paper folding home position sensor (PI21) is faulty.
2. The paper folding roller drive mechanism is faulty.
3. The paper folding motor (M2) is faulty. 4. The
saddle stitcher controller PCB is faulty.

position error
The status of Paper Fold Home
E5F1Position Sensor does not change
8002
although the Paper Fold Motor is
driven for a specified period of
time.
1. The paper folding motor clock sensor (PI4) and

paper folding home position sensor (PI21) is faulty.
2. The paper folding roller drive mechanism is faulty.
3. The paper folding motor (M2) is faulty. 4. The
Guide home position error

The guide home position sensor
E5F2does not turn ON when the guide
8001
pulses.
1. The guide home position sensor (PI13) is faulty.

2. The guide plate drive mechanism is faulty. 3. The
guide Motor (M3) is faulty. 4. The saddle stitcher
Code
Description
Remedy
Guide home position error

The guide home position
E5F2sensor does not turn OFF
8002
when the guide motor has
been driven for 50 pulses.
1. The guide home position sensor (PI13) is faulty. 2.

The guide plate drive mechanism is faulty. 3. The guide
Motor (M3) is faulty. 4. The saddle stitcher controller
PCB is faulty.
Aligning plate home position

error
The aligning plate home
E5F3position sensor does not turn
8001
ON when the aligning plate
pulses.
1. The aligning plate home position sensor (PI5) is

faulty. 2. The aligning plate drive mechanism is faulty. 3.
The aligning motor (M5) is faulty. 4. The saddle stitcher
Aligning plate home position

error
The aligning plate home
8002
OFF when the aligning plate
pulses.
1. The aligning plate home position sensor (PI5) is

faulty. 2. The aligning plate drive mechanism is faulty. 3.
The aligning motor (M5) is faulty. 4. The saddle stitcher
E5F4- Stitcher (rear) home position

8001 error
1. The stitcher home position sensor (rear) (SW5) is

faulty. 2. The stitcher (rear) is faulty. 3. The saddle
49
The stitching home position

stitcher controller PCB is faulty.
sensor does not turn ON when
the stitch motor (rear) has
been driven backward for 0.5
sec.
Stitcher (rear) home position
error
8002
when the stitch motor (rear)
has been driven forward for
0.5 sec.
1. The stitcher home position sensor (rear) (SW5) is

faulty. 2. The stitcher (rear) is faulty. 3. The saddle
Stitcher (front) home position

error
1. The stitcher home position sensor (front) (SW7) is
E5F5sensor does not turn ON when faulty. 2. The stitcher (front) is faulty. 3. The saddle
8001
the stitch motor (front) has
been driven forward for 0.5
sec.
Stitcher (front) home position
error
8002
when the stitch motor (front)
has been driven backward for
0.5 sec.
1. The stitcher home position sensor (front) (SW7) is

faulty. 2. The stitcher (front) is faulty. 3. The saddle
Paper pushing plate home

position error
The paper pushing plate home
8001
ON when the paper pushing
plate motor has been driven
for 0.5 sec.
1. The paper pushing plate home position sensor (PI14),

paper pushing plate top position sensor (PI15), and
paper pushing plate motor clock sensor (PI1) is faulty. 2.
The paper pushing plate drive mechanism is faulty. 3.
The paper pushing plate motor (M8) is faulty. 4. The
Paper pushing plate home

position error
The paper pushing plate home
8002
OFF when the paper pushing
plate motor has been driven
for 150 ms.

Paper pushing plate motor

clock error
E5F6- The number of pulses
8003 detected by the paper pushing
plate motor clock sensor is 6
pulses or less.

E5F6- Pushing position error
50
The paper pushing plate

leading edge position sensor
does not turn ON when the
paper pushing plate motor has
been driven for 0.1 sec.

Pushing position error

The paper pushing plate
E5F6- leading edge position sensor
8005 does not turn OFF when the
paper pushing plate motor has
been driven for 0.5 sec.

8004
E602
HDD detection error
E6040512
Image memory is faulty or

insufficient
0512MB memory needs to be
installed (insufficient memory
for the model)
1. Install a 0512MB or larger main memory
E6041024

insufficient
1024MB memory needs to be
installed (insufficient memory
for the model)
1. Install a 1024MB or larger main memory
Code
Description
Remedy
E6041536

insufficient
1536MB memory needs to 1. Install a 1536MB or larger main memory
be installed (insufficient
memory for the model)
E6110000
An error code to prevent

repeated resend due to
power shutdown during
1. Clear the FAX job information Execute the following:
FAX transmission
COPIER > FUNCTION > CLEAR > FXTX-CLR 2. Turn OFF
Repeated rebooting and
and ON the main power.
resending in a short period
of time
E6130512

insufficient
No necessary memory at Make a 512MB memory at Main Controller PCB 2 side
Main Controller PCB 2
side
E6131024

insufficient
Make a 1024MB memory at Main Controller PCB 2 side
No necessary memory at
51
side
E6131536

insufficient
No necessary memory at Make a 1536MB memory at Main Controller PCB 2 side
side
E614
Flash PCB detection error
E6150001
Error in self-diagnosis of
the encryption module
An error was found in self- 1. Reinstall the system software. 2. Replace the HDD.
diagnosis of the
encryption library.
E6740001
FAX Board
communication error
The specified number of
errors was detected with
FAX Board
communication
Note: Note: For the part described as the Main Control PCB,
it indicates Main Controller PCB 2 when the FAX Board is
for 1 line, and Main Controller PCB 1 when the FAX Board
is for 2 lines. 1. Check wire connection between the FAX
Board and the Main Controller PCB 2. Replace the FAX
Board 3. Replace the Main Controller PCB
E6740004
FAX Board
communication error
Error in access of the
modem IC used by FAX
E6740008
FAX Board
communication error
Error in access of the port
IC used by OnBoardFax
E674000C
FAX Board
communication error
An error was detected in
access of the modem IC
or port IC used by Fax
E6740010
FAX Board
communication error
Error in timer device to be
used by FAX at activation
Note: For the part described as the Main Control PCB, it

indicates Main Controller PCB 2 when the FAX Board is for
1 line, and Main Controller PCB 1 when the FAX Board is
for 2 lines. Replace the Main Controller PCB
E6740011
FAX Board
communication error
Error when the timer
device to be used by FAX
is started
Note: For the part described as the Main Control PCB, it

indicates Main Controller PCB 2 when the FAX Board is for
1 line, and Main Controller PCB 1 when the FAX Board is
for 2 lines. Replace the Main Controller PCB
52
E6740030
FAX Board
communication error
Checksum error of USBFAX MAINROM
When the power is turned ON, get in the download mode

from service mode to execute downloading of USBFAX
MAINROM
E6770003
Print server error

Error is detected by
checking of the mother
board at startup of the
print server
1. Check cable connection and turn ON the power again 2.

Reinstall the printer server
Code
Description
Remedy
IPC initialization error

E710Unable to be ready within 3 sec after
0001
IPC chip was started
Check the connection cable between the DC

Controller PCB and the Finisher
IPC register error

E7114 or more errors are set to the error
0001
register of the IPC chip in 1.5 sec
Check the connection cable between the DC

Controller PCB and the Finisher
Finisher communication error 1

E713- Continuous interruption to RX
0001 communication from the Finisher
(Finisher down is detected)

E713A large amount of data from the
0002
Finisher causes data overflow

E713- A large amount of data from the
0003 Finisher causes the reception buffer
overflow
Turn OFF and then ON the main power?a
E713- Finisher communication error 4

0004 OFF detection of detect signal

1. Check cable connection between the Finisher
E713- The DC Controller sent a command to
and the host machine. 2. Turn OFF and then ON
0005 the Finisher three times, but no
the main power.
response was received.
E713Error signal was received for 3 times
0006
in a row

E713- Overflow of driver buffer due to many
0007 requests from the upper task before
the process of the driver
E713- Removing the Finisher
Turn OFF and then ON the main power.
0008 Removal of the Finisher from the host
53
machine was detected.

Coin vendor error
Error when the coin vendor is started
E719- - The Coin Vendor, which must have
0001 been connected before the power
was turned OFF, is not connected
when the power is turned ON
Check cable connection between the charging

management equipment and the host machine
While the charging management equipment is
connected for operation, clear the error in the
case of switching to the operation without the
charging management equipment (To prevent a
misuse by removing the charging management
equipment, this error code is displayed)
Coin vendor error

IPC error at coin vendor operation Open circuit of IPC, unable to recover
E719the IPC communication - When open
0002
circuit of the pickup/delivery signal
cable is detected - Invalid connection
is detected

Coin vendor erro

E719- r- Communication error with the coin
0003 manager occurs during unit price
acquisition at startup.

Coin vendor error

E719- The coin vendor was connected to a
0004 model that does not support the coin
vendor
1. Disconnect the coin vendor
Coin vendor error

Error when the NewCardReader is
started - The NewCardReader, which
E719must have been connected before the
0011
power was turned OFF, is not
connected when the power is turned
ON)

54
Code
Description
Remedy

management equipment and the host machine While
Coin vendor error
the charging management equipment is connected for
IPC error at NewCardReader
operation, clear the error in the case of switching to
E719operation Open circuit of IPC,
the operation without the charging management
0012
unable to recover the IPC
equipment (To prevent a misuse by removing the
communication
charging management equipment, this error code is
displayed)
Serial communication error
when the NewCardReader is
started
E719Unable to start
0031
communication with the
Serial NewCardReader at
startup
1. Check if the cable of Serial NewCardReader is

open circuit 2. Remove the Serial NewCardReader
COPIER > Function > CLEAR > CARD COPIER >
Function > CLEAR > ERR
Serial communication error

after the NewCardReader
was started
E719- Although communication with
Check if the NewCardReader cable is open circuit
0032 the Card Reader was
possible at startup, it became
unavailable in the middle of
communication
E730- PDL software error
1001 Initialization error
1. PDL reset processing (user mode > function

settings > printer > printer settings > utility > Reset
Printer) 2. Turn OFF and then ON the power
E730- PDL software error

100A Systematic fatal error occurs

Printer) 2. Turn OFF and then ON the power
PDL communication error

No reply from PDL. No reply
E730from PDL due to failure or
A006
absence of the controller
firmware

Printer) 2. Turn OFF and then ON the power 3. Check
connection of Main Controller PCB 2 4. Reinstall the
controller firmware 5. Replace Main Controller PCB 1
Mismatched PDL version

E730- Mismatch in version of the
A007 control software between the
host machine and the PDL
System all format and installation
E730- PDL embedded font error

B013 Broken font data
1. Turn OFF and then ON the power 2. Reinstall the

system using SST or USB 3. System all format and
reinstall the system using SST or USB
Initialization error
E730- An error, such as failure in
C000 memory retrieval at startup,
occurs
System all format and installation Replace Main

Controller PCB 1
55
HDD access error

E730An error occurs when
C001
accessing to the HDD
1. Start in safe mode to format the HDD (all the data

in the HDD is erased) 2. Replace the HDD 3. Replace
Main Controller PCB 2 4. Replace Main Controller
PCB 1
Error in Main Controller PCB

E731- 2
3000 Unable to recognize the Surf
board
1. Check connection of Main Controller PCB 2 2.

Replace Main Controller PCB 2 3. Replace Main
Controller PCB 1

E7312
3001
Failure in Surf initialization

Controller PCB 1

E7312
3002
Failure in Surf initialization

Controller PCB 1

2
E731Although it works normally at
3015
the software side, there is no
video data into CL1-G

Controller PCB 1
1. Check the connector connection with the scanner

E732- Scanner communication error 2. Check the power of the scanner > Is initialization
executed at startup? 3. Replace the Reader Relay
0001 DDI-S communication error
PCB, the Scanner PCB or Main Controller PCB 2
Code
Description
Remedy
Scanner communication error

When a scanner is detected from the
E732- printer model for the first time (It is
Turn OFF and then ON the power
9999 recorded in the history, but Turn OFF
and then ON the power again is
displayed on the UI.)
Scanner communication error
1.Checking network connection 2.Turn OFF and
E732A network communication error in a
then ON the main power.
FFFF
development environment is detected.
Printer communication error

A communication error between the
E733DC Controller PCB and the Main
0000
Controller PCB 2 is detected at
startup.
1. Turn OFF and then ON the main power. 2.

Check the connection of the Flexible Cable
between the DC Controller PCB (UN9) and the
Main Controller PCB 2. 3. Replace the Flexible
Cable. 4. Check the power of the DC Controller
PCB (UN9). (Check if the initialization operation
is executed at startup.) 5. Replace the DC
Controller PCB (UN9). 6. Replace the Main
Controller PCB 2.
56

0001
startup.

Controller PCB 2.

0005
startup.

Controller PCB 2.

0006
startup.

Controller PCB 2.

The Finisher connection information
differs between the Main Controller
E733PCB 2 and the DC Controller PCB.
1. Turn OFF and then ON the power
9999
The information on the Main Controller
PCB 2 side is overwritten by turning
OFF and then ON the power.
F000
startup.

Cable
E740- Ethernet Board error

0002 Invalid MAC address
1. Replace the LAN card
E740- Ethernet Board error

0003 Invalid MAC address
1. Replace the LAN card
DDI communication error

E743SCI error, reception data NG,
0000
reception timeout, SEQ timeout error
1. Turn OFF and then ON the power 2. Check

connection of the cable between the Reader and
the Controller 3. Check voltage (+24V and
+12V) on the Reader Relay PCB 4. Replace the
57
DDI-S cable 5. Replace the Reader Relay PCB

6. Replace Main Controller PCB 2
E744
Language file error
Engine ID error
E746Self-check error of Image Analysis
0021
Board (HW board used for PCAM)
1. Replace the Image Analysis Board (HW

board used for PCAM) 2. As a temporary
measure, remove the Image Analysis Board and
get in service mode: COPIER > OPTION >
LCNS-TR > ST-JBLK (Lv2); set STJBLK from 1
to 0, and turn OFF and then ON the power
Engine ID error
E746Wrong version of Image Analysis
0022
Board
1. Update the firmware of the Image Analysis

Board 2. As a temporary measure, remove the
Image Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK
(Lv2); set STJBLK from 1 to 0, and turn OFF
and then ON the power
Engine ID error
E746No reply from the Image Analysis
0023
Board
1. Check if the Image Analysis Board is correctly

installed 2. Turn OFF and then ON the power 3.
If the problem is not fixed, replace the Option
Board. 4. As a temporary measure, remove the
Image Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK
(Lv2); set STJBLK from 1 to 0, and turn OFF
Code
Description
Remedy
E7460024
Engine ID error
Operation error of the
Image Analysis Board
1. Turn OFF and then ON the power 2. If the problem is not

fixed, replace the Image Analysis Board. 3. As a temporary
measure, remove the Image Analysis Board and get in service
mode: (Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK ; set
STJBLK from 1 to 0, and turn OFF and then ON the power
E7460031
Engine ID error
1. Turn OFF and then ON the power 2. Replace the TPM PCB
E7460032
Engine ID error
TPM key mismatch
Format the system Use SST or USB memory to format the

HDD, and then execute downloading of the system software.
See Chapter 6 Upgrading for details. For reference, the
method using USB memory is shown below: 1. Prepare USB
memory in which the system software was registered
E7460033
Recovery is available if backup of the TPM has been executed

1. Connect the USB memory in which the TPM key is saved 2.
Management Settings > Data Management > TPM Settings;
Engine ID error
click [Restore TPM key] 3. Enter the password that was
Mismatched data in the
specified at the time of backup work 4. Once the restore
TPM
completion screen is displayed, click [OK] and remove the
USB memory, and then turn OFF and ON the main power
switch. When backup of the TPM key is not executed System
58
format is necessary Use SST or USB memory to format the

HDD, and then download the system software
E7460034
TPM auto recovery

error
An error occurs when
clearing the HDD while
the TPM setting is ON
The symptom is recovered by turning OFF and then ON the

power
E7460035
TPM version error

TPM which cannot be
used in this machine
was installed.
Install the supported TPM.
E7471201
PDL rendering error

Image processing IC
error
1. Turn OFF and then ON the power (send the data to Inc
because running the data which generated an error code
causes another error code) 2. Replace Main Controller PCB 2
E7482010
Flash PCB error

Unable to find IPL
(startup program)
Replace the Flash PCB and install the system using SST or
USB
E7482021

access error
Necessary H/W on
is not detected
1. Clean the terminal of Main Controller PCB 2, and remove

and then install Main Controller PCB 2 2. Clean the terminal of
Main Controller PCB 1, and remove and then install Main
Controller PCB 1 3. Replace Main Controller PCB 2
E7482023

access error
Unable to initialize
1. Clean the terminal of DDR2-SDRAM, and remove and then
memory DDR2-SDRAM install the DDR2-SDRAM 2. Replace the DDR2-SDRAM
at the Main Controller
PCB 2 side
E7482024

access error
The CPU at the Main
Controller PCB 2 side
failed to complete
initialization
1. Clean the terminal of DDR2-SDRAM, and remove and then

install the DDR2-SDRAM 2. Check power state of Main
Controller PCB 2 and check around the connector 3. Replace
Main Controller PCB 2 4. Replace Main Controller PCB 1
E7489000
System error
E7490002
Rebooting instruction
due to change of MEAP
configuration
There is a change in
power
configuration that
requires turning OFF
E7490003
Booting instruction due

to change in mAccele

power
59
configuration
configuration that
E7490005
Code
Booting instruction due

to change in hardware
configuration
power
configuration that
Description
Remedy
Restart direction due to configuration

change.
The option such as the Finisher and ADF
was installed or removed when all of
following conditions were met and the
E749- machine configuration is changed when the
0006 main power switch is turned ON. Settings/Registration > Preferences >
Timer/Energy Settings > Quick Startup at
Power-on > ON - The Main Power Switch is
turned OFF - The power plug of the machine
is connected to the output.
It is recovered by turning OFF and then

ON the main power. CAUTION This
machine provides power to some PCBs
even when in the main power OFF status.
The power supply is not completely OFF
by just turning OFF the main power switch
and therefore, the machine is unable to
detect a configuration change. When
disconnecting and then connecting a
connector, always disconnect the power
plug. Refer to the Service Manual >
Chapter 2 > External and Controls > Quick
Startup for details
Mismatch between the DC Controller PCB

E750- and the Driver PCB
0013 Error in combination of the software of the
DC Controller PCB with the electrical circuit
This symptom occurs when updating the

software that does not match with the DC
Controller PCB 1. Check the downloaded
software and then execute downloading
again 2. Replace the DC Controller PCB
(UN09)
1. Check the log to identify the location of

the download error Check if the target
option is installed When the target option
is not installed: -> The symptom is
Downloading error
recovered by turning OFF and then ON
E753- Firmware update error This symptom occurs the power (because there is nothing to
update) When the target option is
0001 when trying to update the firmware of an
option that is not installed
installed: -> Check if the target option is
properly installed and see if the software
to download is for the correct target
option, and then execute downloading
again.
E804- Power Supply Cooling Fan error
1. Check power supply to the Power
60
0000
Lock of the Power Supply Cooling Fan is

detected
Supply Cooling Fan (FM1) 2.Replace the

Power Supply Cooling Fan
Error detection of 3 Way Unit Cooling Fan

E806When lock of the 3 Way Unit Cooling Fan
0001
was detected out for 15 sec
The Fan is physically locked or failed, or

electrical trouble 1. COPIER > FUNCTION
> PART-CHK > FAN; and then move
FM04 When the 3 Way Unit Cooling Fan
(FM04) works 2-1. Check the
harness/connector between the DC
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 3-1. Replace the
3 Way Unit Cooling Fan (FM04) 4-1.
When the 3 Way Unit Cooling Fan (FM04)
does not work 2-2. Turn the 3 Way Unit
Cooling Fan (FM04) with your hand to
check for rotation of the fan 3-2. Check the
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 2. Check
conduction of FU11 in the DC Controller
PCB (UN09) When the fuse is blown out
5-2-1. Replace the DC Controller PCB
(UN09) When the fuse is not blown out 52-2. Replace the 3 Way Unit Cooling Fan
(FM04) 6-2-2. Replace the DC Controller
PCB (UN09)
Error detection of Drum Unit Cooling Fan

E807Lock of the Drum Unit Cooling Fan was
0001
detected out for 15 sec
The Fan is physically locked or failed, or

electrical trouble 1.COPIER > FUNCTION
> PART-CHK > FAN; and then move
FM07 When the Drum Unit Cooling Fan
(FM07) works 2-1. Check the
Controller PCB (UN09) and the Drum Unit
Cooling Fan (FM07) 3-1. Replace the
Drum Unit Cooling Fan (FM07) 4-1.
When the Drum Unit Cooling Fan (FM07)
does not work 2-2. Turn the Drum Unit
Cooling Fan (FM07) with your hand to
check for rotation of the fan 3-2. Check the
Controller PCB (UN09) and the Drum Unit
Cooling Fan (FM07) 4-2. Check
conduction of FU9 in the DC Controller
PCB (UN09) When the fuse is blown out
5-2-1. Replace the DC Controller PCB
(UN09) When the fuse is not blown out 52-2. Replace the Drum Unit Cooling Fan
(FM07) 6-2-2. Replace the DC Controller
61
PCB (UN09)
Zero cross signal detection error

E808Unable to detect 43 to 57Hz for 5000 msec
0001
or longer at the start of zero cross detection
Electrical trouble with failed zero cross

signal 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC
Controller PCB (UN09/ J10). (trapped
cable, open circuit, connector
disconnection) -> Replace the part in the
case of trapped cable/open circuit 2.
Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09) 4.
Check the power supply condition at the
customer site. When it is below 43 to
57Hz, ask for a construction work.
Electrical trouble with failed zero cross

signal 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC
Controller PCB (UN09/ J10). (trapped
Zero cross signal detection error
cable, open circuit, connector
E808- Unable to detect 43 to 57Hz for 500 msec or disconnection) -> Replace the part in the
case of trapped cable/open circuit 2.
0002 longer after confirmation of a zero cross
cycle
Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09) 4.
Check the power supply condition at the
customer site. When it is below 43 to
57Hz, ask for a construction work.
E880- Controller Fan error
0001 Lock of Controller Fan is detected
Check if the connector is connected If the

connector is OK, replace Controller Fan
(FM3)
E996Frequent error avoidance jam (ADF)

0071
Depending on the setting of JM-ERR-R in

service mode, 010071 jam is displayed
as an error. Collect log and contact to the
sales companies. To cancel the setting,
select COPIER> OPTION> FNC-SW> J
M-ERR-R, and set JM-ERR-R to 0.
E996Frequent error avoidance jam (PRINTER)

0CA1
Make 000CA1 jam to be displayed as an

error by setting M-ERR-D in service mode.
Collect log and contact to the sales
companies. To cancel the setting, select
COPIER> OPTION> FNC-SW> J M-ERRD, and set JM-ERR-D to 0.

0CA2

E996- Frequent error avoidance jam (PRINTER)
62
0CA3

0CF1

Make 000CF1 jam to be displayed as an

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Canon IR Advance C2020 Trouble Error Codes

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1

Canon iR Advance C2020 Trouble Error Codes List

Main Thermistor high

Fixing Assembly error, Fixing temperature detection error

Center Thermistor high

Fixing Assembly error, Fixing temperature detection error

Fixing Assembly error, Fixing temperature detection error

Fixing Assembly error, Fixing temperature detection error

Edge Thermistor high

Fixing Assembly error, Fixing temperature detection error

Edge Thermistor high

Fixing Assembly error, Fixing temperature detection error

the following: service mode > COPIER > DISPLAY >

Fixing Assembly error, Fixing temperature detection error

Thermistor open circuit

Fixing Assembly error, Fixing temperature detection error

rotation to printing, Main

(trapped cable, open circuit, connector disconnection). ->

Thermistor open circuit

Fixing Assembly error, Fixing temperature detection error

Thermistor open circuit

Fixing Assembly error, Fixing temperature detection error

Main Thermistor 2 low

Fixing Assembly error, Fixing temperature detection error

Center Thermistor low

Fixing Assembly error, Fixing temperature detection error

E003- Edge Thermistor low temperature

In the period from printing to last

PCB (UN09/ J12) and the Fixing Assembly (UN37/

Edge Thermistor low temperature

Fixing Assembly error, Fixing temperature detection

Fixing Relay PCB welding

Electrical trouble with abnormal fixing safety circuit

Failure in electrical current

Electrical trouble with abnormal fixing current

Failure in electrical current

Electrical trouble with abnormal fixing current

Fixing Film Unit engagement /

Possible cause is overload or rotation failure of the

the AC Driver PCB (UN14) => Replace the AC

E010ITB Motor speed error

Possible cause is overload or rotation failure of the

ITB Motor lock detection

Possible cause is overload or rotation failure of the

E012- CL Drum Motor speed error

Possible cause is overload or rotation failure of the

E012CL Drum Motor speed error

Possible cause is overload or rotation failure of the

Possible cause is overload or rotation failure of the

E014Fixing Motor speed errorond.

Possible cause is overload or rotation failure of the

Fixing Motor lock detection.

Possible cause is overload or rotation failure of the

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check the

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check the

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check the

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check the

1. Clean the scanners window. 2. Use your hand to check

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check the