Annexure D: Draft Terms and Conditions for VLE

Dated :M/S CSC e-Governance Services India Ltd,

3rd Floor, Electronics Niketan
Ministry of Communication & IT
6, CGO Complex, Lodhi Road,
New Delhi 110 003.
Dear sir,
Reg: Acceptance of terms & conditions for my appointment as KO Operator
I_________________, VLE has been appointed by M/S________________, the SCA
(BC Manager) in the state of ____________ vide letter dated _________. The OMT ID
allotted to me is ___________. That I have offered to work as KO Operator to provide
banking and financial services of ________(Bank) and I have noted the activities to be
performed by me in discharge of my duties. The KO Code allotted to me is
____________.
Further, I am aware that bank would introduce new services/products with different
technologies and platforms which are to be operated by me through CSC network from
time to time
I hereby agree & undertake as under :1) That I have been appointed as VLE by the SCA as per norms prescribed by CSC
SPV and in case of any default, CSC SPV shall have right to terminate my
services.
2) That I shall keep the Bankand CSC SPV indemnified against all claims, actions,
loss, damages, costs, expenses, charges, including legal expenses (Attorney,
Advocates fees included) which the Bank may suffer or incur on account of any
deficiency in services rendered by me or any acts of Commission / omission on
the part of employees, agents, representatives or Sub-Contractors. I agree to
make good the loss suffered by the Bank which shall be final conclusive and
binding on me.
3) To ensure that all terms and conditions entered into by CSC SPV with the bank
as well as standard operating procedures of the bank are observed meticulously.
4) To actively participate for handholding of software and its operations part of

BANK Banking Module and financial services. I shall educate citizens and local
government officials on the benefits of availing financial services at CSCs.
5) I assure to take proper training to handle with care & responsibility particularly
aspects like soliciting customer, hours of calling, privacy of customer information
and informing the correct terms and conditions of the products offered etc.
6) To ensure that all records, accounts, documents maintained by me, as per
directions of the bank, are confidential in nature and having regard to the
sensitive nature of the information and records, specifically agrees to maintain
secrecy and confidentially of all the information and records.
7) I ensure availability of adequate infrastructure at CSCs, including power backup
and connectivity and these are fully functional.
8) To procure, at the instructions of BC Manager, Finger Print device (Biometric
device) for capturing the thumb impressions of mine as well as of clients, at my
own cost.
9) To enhance my work of operation, I shall configure sub KO Operator, for
assigning my task and I shall be responsible for all acts and omissions of the sub
KO Operator.
10)To open and maintain Settlement account (current account) as Wallet with the
nearest link branch of BANK. I ensure to maintain sufficient balance in the
account as all cash and other transactions i.e receipt, withdrawal and transfer by
the customer/client are to be routed through this wallet account. I ensure to
deposit the cash received from the customer on the same day with the link
branch.
11) That BC Manager to define the cash holding limits of KO Operator in the
settlement account which shall be the base for deposit, withdrawal and transfer
by the client/customer in a day. This limit can be modified by the bank/BC
Manager /CSC SPV from time to time.
12)I shall mobilize and sensitize local community to access banking and financial
services via CSCs.
13)I ensure to adhere to the targets, finalized by BC Manager, on achieving the
number transactions to be carried out in week and ensure that the balance in his
settlement account should not be static or minimum over a weeks time.
14)That I shall not resort to intimidation or harassment of any kind either verbal or

physical against any person in their debt collection efforts, including acts
intended to humiliate publicly or intrude the privacy of the borrowers family
members, referees and friends, making threatening and anonymous calls or
making false and misleading representations.
15)I ensure to maintains all records accounts including registers / documents etc. as
per instructions of the CSC SPV/ the Bank from time to time and ensure safe and
proper custody of all records, accounts including documents etc. BC Manager to
monitor that no such discrepancies or ambiguity exist.
16)I agree that the CSC SPV and the Bank shall be entitled to inspect and audit the
records maintained by me or my sub KO as may be decided by the Bank and BC
Manager hereby undertakes to promptly produce all records and information
required for this purpose / for the purposes of inspection and audit.
17)I agree that the Bank has full right to monitor and assess the performance of my
services and wherever the Bank discovers any deficiency or non-performance of
the services up to the mark, the Bank shall instruct the CSC SPV/BC Manager to
rectify the deficiencies or to ensure compliance of the instructions of the Bank
and I shall comply to it.
18)I agree that BC Manager to inspect the records maintained by me at regular
intervals and send confirmation to this effect to CSC SPV at regular intervals. In
case of cessation/termination of contract with me, I shall be the responsible to
deliver all records in my possession to the SCA.
19)I agree that none of my employee, representatives or agents (sub KO Operator)
shall be entitled to claim permanent absorption or any other claim or benefit
against the Bank/CSC SPV.
20)That for carrying out financial and other activities, the bank shall remunerate
CSC SPV as per charges defined in annexure attached. This remuneration shall
be credited in the Commission account of CSC SPV as per services carried out
by the KO Operator on transaction basis.
21)The remuneration, so received as referred to above, shall be shared by CSC
SPV in the ratio of 80:15:5 ( KO Operator: BC MANAGER: CSC SPV ). I agree
that this ratio can be subjected to change keeping in view of work load and cost
involved thereon at any level and the decision of CSC SPV shall be binding on all
parties.
22)I shall submit my invoices to BC Manager on monthly basis for onward
submission to CSC SPV in respect of my share of remuneration. It shall contain
my bank account details

23)That CSC SPV shall reconcile the amount of remuneration mentioned in the
invoices with that credited in its Commission Account. After reconciliation, CSC
SPV shall afford credit in my account.
24)That the remuneration/ commission paid as per defined schedule shall be subject
to deduction of income tax thereon wherever required under the provisions of the
Income Tax Act by the Bank.
25)That all other taxes including service tax, duties and other charges which may be
levied shall be borne by me as per rules.
26)That my services shall be valid for a period of one year from the date of its
execution and may be renewed for such further periods as may be mutually
agreed between the parties which shall be subject to the terms and condition of
renewal by BANK.
27)I agree that CSC SPV shall have a right to terminate my services immediately by
giving a notice in writing to me without assigning any reason. In the event of
termination of my services, I shall remove all software/utilities provided by CSC
SPV/Bank on the peripherals procured by me.
Thanking you,
Yours sincerely,

(Signature)
Name :
Address :
Mobile No :
Verification :We hereby verify that Sh._______________ has been appointed as VLE by us as per
terms and conditions prescribed by CSC SPV. We confirm that OMT code allotted to
him as mentioned above is correct.
(Signature)
SCA Co.:
Authorised Official
Name:

Address :
Mobile no
Approved :We approve the appointment of Sh._______________ as KO Operator at
__________________ CSC in the state of ______________ and authorise him to start
banking and financial services of the bank.
(Signature)
M/s CSC e-Governance Services India Ltd.
Authorised Official Name: